Operating Instructions Easy Use Mobile Phone Model No. KX-TU311 E Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TU311EBE(en-en)_1021_ver101.
Table of Contents Introduction Useful Information Accessory information ..................................3 General information ......................................4 Error messages ..........................................37 Troubleshooting .........................................37 Conditions of guarantee .............................41 Important Information For your safety .............................................5 Important safety instructions ........................7 For best performance ..
Introduction Accessory information Supplied accessories No. Accessory item/Part number Quantity A AC adaptor/PNLV226EZ 1 B Rechargeable battery/CGA-LB102 1 C Charger/PNLC1028ZB: Black, PNLC1028ZW: White 1 Additional/replacement accessories Please contact your place of purchase or Panasonic sales office for sales information. Accessory item Model number Rechargeable battery CGA-LB102 R Lithium Ion (Li-Ion) type battery only.
Introduction General information R This phone is designed to operate on GSM network - Dual band GSM 900/1800 MHz. If you are inside a tunnel, basement, or buildings where does not provide satisfactory reception, move to another location for better reception. R This equipment is designed for use in U.K. and Ireland. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic System Networks Co., Ltd.
Important Information For your safety Read this section carefully before using the product to ensure proper and safe operation. Failure to read them carefully may cause severe injury, loss of life/property, or be illegal. WARNING R This product emits radio waves and may cause interference to other electronic devices. R Do not allow the AC adaptor to be excessively pulled, bent or placed under heavy objects. R To prevent serious damage to this product, avoid strong impacts and rough handling.
Important Information R Do not disassemble the product. R Do not allow liquids such as water, or foreign materials such as metal pieces or flammable materials to get into the SIM card holder. This can result in the risk of fire, electric shock, or malfunction. R Do not leave this product near heat sources (such as radiators, cookers, etc.), in direct sunlight, or in a car under blazing sun. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C.
Important Information SIM card Routine care R Do not place magnetic cards or similar objects near the phone. Magnetic data on cash cards, credit cards, telephone cards and floppy disks, etc. may be deleted. R Do not put magnetic substances close to the phone. Strong magnetism might affect operation. R Do not damage, carelessly handle, or short-circuit the gold-coloured contacts. Data might be lost or malfunction may result. R Wipe the outer surface of the product with a soft and dry cloth.
Important Information For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Important Information R Battery: Li-Ion 3.7 V/940 mAh R Antenna: Internal R SIM card type: 1.8 V/3 V R Shock resistant: This product has cleared the drop test stipulated by “MIL-STD-810E,516”. Note: R The illustrations in these instructions may vary slightly from the actual product. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TU311EBE(en-en)_1021_ver101.
Getting Started R When the language selection is displayed, see page 14. Setting up Installing the SIM card and the battery Important: R Make sure the phone is turned off and the AC adaptor is disconnected before removing the battery. R Use only the battery specified. 1 2 Open the battery cover. Position the SIM card as shown below with the gold-coloured contacts facing down and the notched corner turned to the left.
Getting Started Note: R When the battery is fully charged, the charge indicator goes off and “Fully charged” is displayed. Battery level Colour Icon Green Battery level High Medium Low Note when setting up Note for installing the SIM card and the battery R When inserting or removing the SIM card, take care not to accidentally touch or scratch the gold-coloured contacts. R Wipe the battery end ( , ) with a dry cloth. R Avoid touching the battery end ( , ) or the unit contacts.
Getting Started M Controls N: International call “+”/ Space insert “ ” A L B M N: Call voicemail M N: Profile key Connector cover Microphone C M D N (Light) Press and hold to keep the light on.
Getting Started Symbol Display Text message (SMS) which has been sent. Display symbols Symbol Meaning Text message (SMS) which has already been read. Meaning New voicemail message received.*1 (page 22) R Signal strength: the more bars visible, the stronger the signal. R R: The phone is currently seeking or using another network outside your home network. R Schedule alarm is set. (page 33) R Alarm is on. (page 34) Night mode is on. (page 34) The Bluetooth feature is on.
Getting Started Icon Action Activates the snooze function. (page 33, 34) Turns the power off. (page 34) Important: R The phone may prompt you to set display language and date and time each time a new SIM card is installed. A MbN: Select your desired language. ® Menu items B Continue from step 3 in “Date and time”, page 14. The following items are shown when you press (centre of the navigator key).
Getting Started Note: R The date and time may be incorrect when the battery is dead or replaced. In this case, set the date and time again. R To adjust the hour for summer time, see page 29. Key lock Clock display Audible dialling You can select how the date and time is displayed in standby mode from the following 3 options; – “Large”: Displays only the time in large font. – “Normal”: Displays the date and time. – “Off”: Does not display the date or time. The default setting is “Large”.
Making/Answering Calls Emergency call Making calls 1 Enter the phone number (40 digits max.). R To correct a digit, press M N. 2 3 Press M Press M N to dial. N to end the call. Note: R To insert a pause, press and hold M N until “p” is displayed. A 3 second pause is inserted each time “p” is displayed. R To set the auto redial feature, see page 27. To make an emergency call, the phone must be within the range of a GSM network. Enter the emergency number.
Making/Answering Calls caller’s phone number following every ring. The default setting is “Off”. Call log This phone has 4 call log lists. The last 10 incoming, outgoing, and missed calls are stored in each call log (each 40 digits max.). The recent call log list displays the last 30 calls (incoming, outgoing, and missed), beside 3 other types of call log. Note: R When a caller’s phone number matches a phone number stored in the contacts list, the stored name is displayed and logged.
Making/Answering Calls and understand. The default setting is “Normal”. 1 2 3 Press during conversation. MbN: “Equalizer” ® MbN: Select “Normal”, “Treble Boost”, or “Bass Boost”. ® Note: R Depending on the condition and quality of network, this feature may amplify existing line noise. If it becomes difficult to hear, turn this feature off. Network service features during a call You must first subscribe to the services of your network operator/service provider.
Making/Answering Calls 5 To re-build the conference, press ® MbN: “Merge” ® . For transferring call service users This feature allows you to transfer and connect 2 outside calls. 1 When receiving another call: Press to answer the 2nd call. When making another call: Enter the phone number. ® M N 2 Press M4N and M N. R Calls are automatically ended after the other parties connect successfully. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TU311EBE(en-en)_1021_ver101.
Messages Character entry Text message (SMS) The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the input mode. – Press MFN or MEN to move the cursor. – Press dial keys to enter characters and numbers. – Press M N to select the desired symbol. – Press M N to erase the character or number to the left of the cursor. Press and hold M N to erase all characters or numbers to the left of the cursor.
Messages R To change the input mode: ® MbN: “Input mode” ® ® MbN: Select the desired input mode (page 20). ® R To save the message: ® MbN: “Save” ® 4 5 6 Enter destination phone number (20 digits max.). R Using the contacts list: ® MbN: Select the desired contact. ® To send the message, select “Yes”. ® R The sent message is automatically saved to outbox. R If you select “No”, the display returns to step 4. Note: R This phone supports long messages (3 connected SMS messages max.
Messages R “Reply Message”: reply to the SMS message. R “Forward Message”: edit and send an SMS messages from inbox. R “Edit Message”: edit and send an SMS messages from outbox or draftbox. R “Add Phonebook”: edit and store the recipient’s or sender’s phone number or the numbers in the SMS message to the contacts list. R “Delete”: erase an SMS message. R “Delete All”: erase all SMS messages from the selected box.
Phonebook Finding and calling from contacts Phonebook Scrolling through all contacts Adding contacts This phone can store up to 200 contacts with 2 phone numbers for each contact. You can also store the contacts in a SIM card with 1 phone number for each contact. The maximum number of contacts that can be stored in a SIM card is dependent on your SIM card. Make sure of the memory location (phone or SIM card) before adding contacts (page 24).
Phonebook 4 Contacts list options In the contacts list, the following options are available by pressing : R “Edit”: edit and store a contact. R “Create Message”: write and send a text message (SMS). R “Use Number”: edit and call using a contact. R “Create”: add a contact to the contacts list. R “Change Category”: select the category or group to search for in the contacts list. R “more...”: show more available options. – “Add Speed Dial”: assign a contact to a speed dial key.
Phonebook R “My Number”: view the phone number assigned to the SIM card and enter/edit it if necessary. R “Memory manager”: show more available settings menus. – “Memory Status”: check for free and used memory capacity in the contacts list. – “Copy All”: copy all contacts from the phone to SIM card or vice versa. – “Delete All”: erase all contacts from the phone or SIM card. – “Save New Entry”: select the memory location for contacts.
Customising your phone Settings and Tools Find useful features for customising your phone by scrolling through the various menus in the following table. You can customise the basic phone settings (sound settings, display settings etc.) and other various useful features. First, press to display the top-menu. To scroll through the menus, press MDN, MCN, MFN, or MEN. Press to select your desired menu and/or setting.
Customising your phone Menu Sub-menu Default setting page Font Size – Middle 15 Language – Auto*2 14 *1 *2 This feature allows you to display the current network in standby mode. If 2 network names are displayed, the upper line shows network name and the lower line shows network operator/service provider’s name. The lower line displays depending on your SIM card. “Auto” means the phone automatically changes the inserted SIM card language, dictated by the language setting of the SIM card.
Customising your phone Other settings ® Press ® ® MbN: “more...” ® Menu Sub-menu Security Default setting page PIN1 Request – 32 Change PIN1*1 – – Change PIN2 – Phone Code Request Change Phone Code – Network*2 Reset Settings*3 *1 *2 *3 – Off 32 0000 – Auto Enter the current 4-digit phone code. ® – – – When you change PIN1 code, make sure that the PIN1 code request is set to “On”.
Customising your phone *1 If your SIM card includes SAT (SIM Application Toolkit), display shows network operator/ service provider’s additional menu in this area. The SIM Toolkit allows the applications existing on the SIM card to interact and operate with your phone. Please contact your network operator/service provider for further information.
Customising your phone Call settings Call waiting (network service) 5 MbN: Select “Activate” or “Deactivate”. ® R To check the status, select “Status”. 6 Enter/edit the phone number if necessary (20 digits max.). ® R When you select “If Unavailable” or “No Answer” in step 4, select a delay time (5-30 seconds). ® Activating/deactivating call waiting 1 2 3 4 ® ® MbN: “Call” ® MbN: “Call Waiting” ® MbN: Select “Activate” or “Deactivate”. ® R To check the status, select “Status”.
Customising your phone 4 5 MbN: “Barring Password” ® 6 7 Enter the new 4-digit password. ® Enter the current 4-digit password. ® Re-enter the new 4-digit password for verifying. ® seconds, the phone automatically dials the next number. The phone repeats the sequence of sending SMS message and dialling the numbers in the call number list, a maximum of 2 times. If nobody answers the priority call, the phone disconnects the call.
Customising your phone Storing an SMS message When you store an SMS message, the phone sends the SMS message before dialling the priority call number. Note: R Make sure the SMS service centre number is stored (page 22). 1 2 3 4 5 ® ® Setting the PIN1 code request MbN: “Call” ® MbN: “Priority Call” ® MbN: “Message” ® Enter a message (70 characters max.; page 20). ® Turning the buzzer on/off The default setting is “On”.
Customising your phone 6 Enter the current 4-digit phone code. ® Calendar/Schedule This feature allows you to see the calendar and store schedule items for a specific date. You can store up to 30 schedule items (maximum 10 items per day). If you set a schedule alarm, an alarm sounds for 30 seconds and a text memo is displayed at the set time. Creating a new schedule item 1 2 3 ® ® MbN: “Calendar” ® Press MDN, MCN, MFN, or MEN to select the desired date.
Customising your phone 6 8 MbN: “Yes” ® Erasing all schedule items You can erase all schedule items stored in the calendar. 1 2 3 4 5 ® ® MbN: “Calendar” ® Press MDN, MCN, MFN, or MEN to select the desired date. ® ® MbN: “Delete All” ® MbN: “Yes” ® Clock settings Alarm An alarm sounds at the set time (once or weekly) for 30 seconds and is repeated 3 times at 5 minute intervals (snooze function). While the alarm is sounding, the text memo is displayed.
Customising your phone 6 MbN: Select the desired ring delay. ® R If you select “No Ringing”, the phone never rings during night mode. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TU311EBE(en-en)_1021_ver101.
Bluetooth Using a Bluetooth wireless connection This phone supports Bluetooth wireless technology and allows the phone to connect to compatible Bluetooth devices (such as headsets, hands-free car kits, etc.) within an approximate range of 10 m. Consult the manufacturers of other devices to determine their compatibility with this phone. Note: R Bluetooth wireless technology uses radio waves and there may be restrictions in some locations.
Useful Information Error messages Display message Cause/solution SIM Error Contact your network operator/service provider for further information. Limited Service There is no network service in your current location. Move to another location where your network can be received properly. No Service There is no network service in your current location. Check the current status and move to a new location with better reception (page 13).
Useful Information Problem Cause/solution The receiver volume has changed to level 4, even though I set it to a higher volume. R The receiver volume decreases to level 4 when the phone is turned off. Adjust the volume again (page 16). Battery recharge Problem Cause/solution The phone beeps and/or flashes. R Battery charge is low. Fully charge the battery (page 10). I fully charged the battery, but – still flashes or – the operating time seems to be shorter.
Useful Information Problem Cause/solution I cannot receive a call. R The phone is not in a GSM network service coverage area. Check the current status and move to a new location until more bars are visible (page 13). R Incoming calls are barred. Deactivate the incoming call bar settings (page 30). R A call matching the criteria for incoming restriction is being received (page 27). Turn the incoming restriction feature off. Messages Problem Cause/solution I cannot send text messages (SMS).
Useful Information Problem Cause/solution I cannot have a conversation using the Bluetooth headset. R The Bluetooth headset is not registered. Register it (page 36). R The Bluetooth headset is not connected. Connect it (page 36). R Turn the Bluetooth headset off, then turn it on and try again. There is noise interference during calls on the Bluetooth headset. R A Bluetooth headset can communicate with a phone within a range of approximately 10 m.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E G H I K L M N P Alarm: 34 Answering calls: 16 Any key answer: 16, 27 Audible dialling: 15, 26 Auto redial: 27 Auto talk: 27 Battery: 10 Bluetooth: 28, 36 Calendar: 33 Call barring: 30 Call divert: 30 Call duration: 17 Call log: 17 Call waiting: 18, 30 Caller ID readout: 17 Character entry: 20 Conference call: 18 Date and time: 14 Display Background: 26 Brightness: 26 Clock: 15 Font size: 15 Language: 14 Network name: 26 Wallpaper: 26 Emergency call: 16 Equalizer: 17 Error messag
Notes 43 TU311EBE(en-en)_1021_ver101.
For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the carton box or to the left of the battery compartment) Name and address of dealer Attach your purchase receipt here. Helpline Tel. No. for customers within the U.K.: 0844 844 3899 Helpline Tel. No. for customers within Ireland: 01289 8333 Sales Department: Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP Web site: www.
