Operating Instructions Digital Cordless Phone Model No. KX-TGK310E Digital Cordless Answering System Model No. KX-TGK320E Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Important Information For your safety .............................................6 Important safety instructions ........................7 For best performance ...................................7 Other information .........................................8 Specifications ............................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGK310 KX-TGK310 KX-TGKA31 1 KX-TGK320 KX-TGK320 KX-TGKA31 1 Series Model No. KX-TGK310 series KX-TGK320 series Quantity Accessory information Supplied accessories No. Accessory item/Part number Quantity A AC adaptor/PNLV226E0X 1 B Telephone line cord/PNJA1113Y (Black/for U.K.) or PNJA1037Z (Transparence/for U.K.
Introduction *1 *2 Replacement batteries may have a different capacity from that of the supplied batteries. We recommend using Panasonic rechargeable batteries. By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: www.panasonic.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Corporation declares that the radio equipment type (KX-TGK310 series/ KX-TGK320 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.ptc.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS Battery R We recommend using the batteries noted on page 3.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) 250 mW (max.) R Power source: 100–240 V AC, 50/60 Hz R Power consumption: Base unit: Standby: Approx. 0.52 W Maximum: Approx. 2.7 W R Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) Helpline Tel. No.: U.K.
Getting Started Battery installation/setting the handset cover Setting up Connections n Base unit Connect the AC adaptor to the interface box. Fasten the AC adaptor cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the interface box, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Connect the interface box cord to the base unit. Fasten the cord by hooking it.
Getting Started Removing the handset cover Note when setting up Note for connections 1 R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. During a power failure The unit will not work during a power failure.
Getting Started Panasonic Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 16 hours max. Not in use (standby) 200 hours max. Handset G Note: R Actual battery performance depends on usage and ambient environment. R When eco mode is set to “Eco Plus”, the base unit stops communicating with the handset while it is in standby mode.
Getting Started By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN W: View the phonebook entry. – MEN REDIAL: View the redial list. – MCN CID (Caller ID): View the caller list.
Getting Started Icon Action Returns to the previous screen or outside call. Displays the menu. Makes a call. Date and time 1 2 MMENUN#101 3 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 4 MOKN a MOFFN Places a call on hold. Allows you to edit phone numbers. Adds new entry. Displays the phonebook search menu. Stops alarm. Snooze button on the alarm. Enter the current date, month, and year.
Getting Started Indicator Status Flashing slowly*1 – There are new messages.*2 (page 38) – There are missed calls. (page 35) *1 *2 To activate, setting of message indicator must be “On”. (page 15) KX-TGK320 series: page 3 Setting the message indicator The message indicator for the following features must be “On”. – “New Message”*1 (Default: On) – “Missed Call” (Default: Off) *1 KX-TGK320 series: page 3 1 2 MMENUN#278 3 MOKN a MOFFN MbN: Select the desired setting and press MSELECTN.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N When you finish talking, press MOFFN or place the handset on the base unit or charger. 1 2 0 a MDN (Pause) Dial the phone number. a M Using the speakerphone Answering calls 1 Dial the phone number and press MZN. R Speak alternately with the other party.
Making/Answering Calls 2 To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call. Recall/flash MRECALLN allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 25. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider.
Making/Answering Calls You can continue the conversation with the outside caller. Intercom Intercom calls can be made between handsets in the same radio cell. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. To finish intercom, press MOFFN. To answer the call, press M N. answered, but all other functions are disabled while key lock is on. To turn key lock on, press MMENUN for about 3 seconds.
Phonebook Phonebook You can add 120 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 19). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 Changing category names/setting category ringer tone 1 2 3 4 MFN W a MMENUN MbN: “New Entry” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MECON (page 43).
Phonebook 3 4 Edit the name if necessary. a MOKN 5 MbN: Select the desired category (page 19). a MOKN 2 times 6 MOFFN Edit the phone number if necessary. a MOKN Speed dial You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Adding phone numbers to speed dial keys Erasing entries n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9). a MADDN Erasing an entry 1 Find the desired entry (page 19).
Phonebook 3 MbN: “Yes” a MOKN a MOFFN Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. Helpline Tel. No.: U.K.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R To exit the operation, press MOFFN.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*2 2-9 Rings <5 Rings> Auto #211 41 Recording Time*2 1 Minute <3 Minutes> Greeting Only*3 #305 42 #306 40 #310 41 – Remote Code*2 Call Screening Off Answer On*2 – – #327 37 Answer Off*2 – – #328 37 – #101 14 Once Daily Weekly #720 27 Manual #226 – Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 Time Adjustment*2, *4 Main menu: Settings – Set Date
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Ringer Setup Ringer Volume Off-6 <6> #160 – Ringtone*5 #161 – Do Not Disturb Mode – On/Off On #238 28 Do Not Disturb Mode – Start/End <23:00/06:00> #237 28 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*2 Single Number – Range of Numbers – Withheld Settings Code On #217 29 #240 29 Speed Dial – – #261 20 Eco Mode*2, *10 – Eco Eco Plus #725 15 Security*2, *10 – Enhanced #729 32 – Record Greeting*1, *2 Display Setup #302 37 LCD & Key Backlight – Off #276 – Contrast (Display contrast) Level 1–4 <2> #145 – #104 32 #105 32 Handset Name Display Name – On Message Indicator – #278
Programming Sub-menu 1 Sub-menu 2 – Repeater Mode*2 Register #138 34 – #130 33 Cancel Register*3 – #131 33 #137 33 #139 33 #110 14 – Cancel Base*3 – Main menu: Code Register Handset Select Base Language Settings On Display – “Key Finder”*7 Sub-menu 1 Sub-menu 2 Settings Code Search – – Battery Check – – Main menu: #655 – “Ringer Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume – Off-6 <6> #160 Ringtone*5 – #161
Programming *1 *2 *3 *4 *5 *6 *7 *8 *9 *10 *11 *12 *13 *14 *15 *16 KX-TGK320 series: page 3 If you program these settings using one of the handsets, you do not need to program the same item using another handset. This menu is not displayed when scrolling through the display menus. It is only available in direct command code. This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”.
Programming 4 Proceed with the operation according to your selection in step 3. n Once: Enter the desired date and month. a MOKN n Weekly: MbN: Select the desired day of the week and press MSELECTN. a MOKN 5 6 Set the desired time. a MOKN 7 MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls. Enter a text memo (10 characters max.). a MOKN 8 MbN: Select the desired snooze setting.
Programming R To cancel the selected category: MbN: Select the category. a Press MSELECTN again. “ ” disappears. 3 MOKN a MOFFN 4 Enter the phone number (24 digits max.). R To erase a digit, press MCLEARN. 5 MOKN a MOFFN Storing a range of numbers Nuisance call block This feature blocks calls from unwanted callers (Caller ID subscribers only). The following items are available when storing phone numbers in the call block list (50 max.).
Programming 2 MbN: “Single Number” or “Range of Numbers” a MOKN 3 4 5 MMENUN a MbN: “Erase All” a MOKN R R MbN: “Yes” a MOKN MbN: “Yes” a MOKN a MOFFN R Baby monitor R This feature allows you to listen in on a room where another handset is located, allowing you to easily monitor from different areas of the house or place. The monitored handset (placed in a baby’s room, for example) will automatically call the monitoring handset or the phone number stored when it detects sound.
Programming 4 5 MbN: “Phonebook” a MOKN MbN: Select the phonebook entry. a MOKN R “Baby Monitor” will be displayed. Note: R If you edit a phonebook entry which is assigned for monitoring, the edited entry does not transfer to the monitor. n By entering phone numbers: 1 MMENUN#268 2 3 4 5 6 Erasing an outside monitoring number 1 Press MMENUN on the handset being monitored. 2 3 4 5 6 MbN: “On/Off” a MOKN MbN: “On” a MOKN MbN: Select the outside line.
Programming Note: R The unit disconnects the call automatically after 2 minutes. Other programming 4 5 6 Changing the handset name The default handset name is “Handset 1” to “Handset 6”. You can customise the name of each handset (“Bob”, “Kitchen”, etc.). This is useful when you make intercom calls between handsets. To display the handset name in standby mode, turn on the handset name display feature (page 32). 1 2 MMENUN#104 3 MOKN a MOFFN Enter the desired name (10 characters max.).
Programming Registering a unit 4 Operating additional units Additional handsets Up to 6 handsets can be registered to the base unit. Important: R The additional handset model recommended for use with this unit is noted on page 4. If another handset model is used, certain operations may not be available. Additional base units Handsets can be registered to up to 4 base units, allowing you to add additional base units and extend the area in which your handset(s) can be used.
Programming Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 3. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time. Setting the repeater mode 1 2 MMENUN#138 MbN: Select the desired setting.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 36 MCN CID MERASEN a MbN: “Yes” a MOKN a MOFFN Helpline Tel. No.: U.K.
Answering System Answering system Available for: KX-TGK320 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 42). Important: R Make sure the unit’s date and time setting is correct (page 14).
Answering System message, your own recorded greeting message is erased.
Answering System Advanced new message alerting features New message alert by a call This feature allows you to receive a notification by phone when new messages are recorded. The base unit calls a phone number you specify. You can then operate the answering system remotely to listen to the new message. To use this feature, you must: – store a phone number to which the unit makes the call to. – turn on the new message alert setting.
Answering System 3 MbN: Select the desired setting. a MOKN a MOFFN Listening to messages After you answer the new message alert, you can listen to the messages as follows. n When the remote access code is set to “Inactivate”: Press 4 to play the new message during the announcement. n When the remote access code is set to “Activate”: 2 To turn on remote operation, enter the desired 3-digit remote access code.
Answering System Key Operation 6 Play greeting message 7 Record greeting message 9 Stop recording Stop playback 0 Turn answering system off *4 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation (or hang up) *1 If pressed within the first 5 seconds of a message, the previous message is played. Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone.
Answering System – Change the number of rings of the voicemail service so that the answering system can answer the call first. To do so, contact your phone service provider. Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 1 2 MMENUN#305 MbN: Select the desired setting.
Useful Information Voicemail service Voicemail is an automatic answering service offered by your phone service provider. After you subscribe to this service, your phone service provider’s voicemail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your phone service provider, not your telephone. is displayed on the handset if message indication service is When you have new messages, available.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 44 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 14). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a MOFFN Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 11). I fully charged the batteries, but – still flashes or – the operating time seems to be shorter.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 16, 24). R Do not disturb mode is turned on. Turn it off (page 28). R If the handset is registered to multiple base units, the handset may not be able to make or receive calls or communicate with the base unit when the following conditions are met. – Eco mode is set to “Eco Plus” (page 15). – Base unit selection is set to “Auto” (page 26).
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 37). R The message memory is full. Erase unwanted messages (page 38). R The recording time is set to “Greeting Only”. Change the setting (page 42). R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H Additional base units: 33 Additional handsets: 33 Alarm: 27 Answering calls: 16 Answering system: 37 Call screening: 41 Erasing messages: 38, 41 Greeting message: 37 Greeting only: 42 Listening to messages: 38, 40 New message alerting: 39 Number of rings: 41 Recording time: 42 Remote access code: 40 Remote operation: 40 Turning on/off: 37 Auto intercom: 18 Auto talk: 16, 25 Baby monitor: 30 Base unit Cancelling: 33 Selecting: 33 Battery: 10, 11 Call restriction: 32 Call shar
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: www.shop.panasonic.
