Operating Instructions Digital Cordless Answering System Model No. KX-TGK220E KX-TGK222E Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGK220E_OI(en)_0714_ver111.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical symbols for use on equipment and their descriptions ..........................................6 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGK220 KX-TGK220 KX-TGKA21 1 KX-TGK222 KX-TGK220 KX-TGKA21 2 Series Model No. KX-TGK220 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/Part number KX-TGK220 KX-TGK222 A AC adaptor for base unit/PNLV226E0X 1 1 B Telephone line cord/PNJA1191Z (Black/for U.K.
Introduction We recommend using Panasonic rechargeable batteries. Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product. Expanding your phone system Handset (optional): KX-TGDA30E You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handset is a different design from that of the supplied handsets.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Corporation declares that the radio equipment type (KX-TGK220) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.ptc.panasonic.
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS Battery R We recommend using the batteries noted on page 3.
Important Information appliances, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) 250 mW (max.) R Power source: 100–240 V AC, 50/60 Hz R Power consumption: Base unit: Standby: 0.5 W Maximum: 2.5 W Charger: Standby: 0.1 W Maximum: 1.5 W R Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) 10 Helpline Tel. No.: U.K.
Getting Started Note: R Use only the supplied Panasonic AC adaptor PNLV233E. Setting up Connections 3 n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. Fasten the cord by hooking it. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E.
Getting Started Battery installation/setting the handset cover Removing the handset cover and battery A R USE ONLY rechargeable Ni-MH batteries AAA (R03) size (1). R Do NOT use alkaline/manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). 4 2 B 3 1 1 1 2 R Follow the directions on the display to set up the unit. 12 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGK220E_OI(en)_0714_ver111.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R When the handset is placed on the base unit, a beep is heard and the message indicator lights up about 5 seconds (1). R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started Handset Controls A Base unit G H B A I C D J K E B F M N (Locator) R You can locate a misplaced handset by pressing M N. Charge contacts L A B A Speaker Message indicator M N (Talk) Dial keypad MZN (Speakerphone) Microphone Receiver Display M N (Off/Power) MR/ECON R: Recall/Flash ECO: Eco mode shortcut key M N (Intercom) Charge contacts n Control type Soft keys 14 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGK220E_OI(en)_0714_ver111.
Getting Started By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. Item Eco mode is set to “Eco”. (page 17) Eco mode is set to “Eco Plus”. (page 17) The LCD and key backlight is off. (page 26) {^} R When displayed next to the battery icon: Answering system is on. (page 35) R When displayed with a number: New messages have been recorded.
Getting Started Icon 2 Action Turns the key lock feature off. (page 20) n When you select a language other than English Icon Action Returns to the previous screen or outside call. Date and time 1 2 MMENUN#101 3 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 4 MOKN a M Displays the menu. Makes a call. Places a call on hold. Allows you to edit phone numbers. Adds new entry. Displays the phonebook search menu.
Getting Started Indicator Status Flashing rapidly – Incoming call or intercom call are now being received. (page 18, 20) – An alarm sounds. (page 28) Flashing slowly*1 – There are new messages. (page 36) – There are missed calls. (page 33) *1 To activate, setting of message indicator must be “On”. (page 17) Setting the message indicator The message indicator for the following features must be “On”.
Making/Answering Calls 1 2 Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. 2 Press M N to make the call. R To make the call using the speakerphone, press MZN. 3 When you finish talking, press M N or place the handset on the base unit or charger. Note: R To switch to the speaker, press MZN. To switch back to the receiver, press MZN/ N. M 0 a MDN (Pause) Dial the phone number. a M N Note: R A 3 second pause is inserted each time MDN (Pause) is pressed.
Making/Answering Calls Note: R MMUTEN is a soft key visible on the display during a call. Recall/flash MR/ECON allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 26. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider.
Making/Answering Calls Intercom Intercom calls can be made between handsets in the same radio cell. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. N. To answer To finish intercom, press M the call, press M N. Making an intercom call 1 M N When 3 or more handsets are registered: MbN: Select the desired unit. a MOKN 2 When you finish talking, press M N.
Phonebook Phonebook You can add 120 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 21). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 6 MWN a MMENUN Changing category names/setting category ringer tone 1 2 3 4 MbN: “New Entry” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 39).
Phonebook 2 3 4 MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Speed dial Edit the phone number if necessary. a MOKN You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. 5 MbN: Select the desired category (page 21). a MOKN 6 MOKN a M N n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9).
Phonebook 3 MbN: “Yes” a MOKN a M N Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGK220E_OI(en)_0714_ver111.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R R R R To exit the operation, press M N.
Programming Sub-menu 1 Sub-menu 2 Main menu: Code – #328 Sub-menu 2 Memo Alarm Settings – Set Date/Time*1 Alarm1-3 – Time Adjustment*1, *3 Code – #101 16 Once Daily Weekly #720 28 Manual #226 – “Caller List” Operation Code Viewing the caller list.
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*1 Single Number – Range of Numbers – Withheld Settings Code On #217 29 #240 30 Speed Dial – #261 22 Eco Mode*1, *6 – Eco Eco Plus #725 17 Security*1, *6 – Enhanced #729 31 Record Greeting*1 Display Setup – #302 35 LCD & Key Backlight – Off – #276 – Contrast (Display contrast) Level 1–4 <2> #145 – Handset Name Display Name Message Indicator – Keytones – Call Restrict*1 – Talk*7 –
Programming Sub-menu 1 Sub-menu 2 Register Register Handset – #130 31 Cancel Register*2 – #131 32 #137 32 Select Base – Cancel Base*2 – Language Main menu: Display Settings Code – #139 32 #110 16 “Ringer Setup” Sub-menu 1 Settings Code Ringer Volume Sub-menu 2 – Off-6 <6> #160 Ringtone*4 – #161 – On/Off On #238 29 Start/End <23:00/06:00> #237 29 Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming *6 *7 *8 *9 You can only remove the first ring if the unit rings 2 times or more by default, which depends on your phone service provider. This menu is not displayed when repeater mode is set to “On”. If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary.
Programming (page 21), you can also select categories of callers whose calls override do not disturb mode and ring the handset (Caller ID subscribers only). Important: R Make sure the unit’s date and time setting is correct (page 16). R If you have set the alarm, the alarm sounds even if do not disturb mode is turned on. Turning do not disturb mode on/off 1 2 MMENUN#238 MbN: Select the desired setting. a MOKN N to exit.
Programming 4 MbN: “Yes” a MOKN a M N n By entering phone numbers: 1 2 3 4 5 MMENUN#217 MbN: “Single Number” a MOKN MMENUN a MbN: “Add” a MOKN Enter the phone number (24 digits max.). R To erase a digit, press MCLEARN. MOKN a M N Storing a range of numbers 1 2 3 4 5 MMENUN#217 MbN: “Range of Numbers” a MOKN Note: R When editing, press the desired dial key to add digits and press MCLEARN to erase digits.
Programming area codes here prevents the restricted handsets from dialling any phone number in that area code. 1 2 3 4 5 6 MMENUN#256 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 43. MbN: Select the handsets to be restricted. a MSELECTN R “ ” is displayed next to the selected handset numbers. R To cancel the selected handsets: MbN: Select the handset. a Press MSELECTN again. “ ” disappears. MOKN MbN: Select a memory location.
Programming is displayed even when the handset is near the base unit), re-register the handset. 1 Handset: MMENUN#130 2 MbN: Select a base unit number. a MOKN R This number is used by the handset as a reference only. 3 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M N again to stop, then repeat this step. 4 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”).
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 34 M N MERASEN a MbN: “Yes” a MOKN a N M Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGK220E_OI(en)_0714_ver111.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 38). Important: R Make sure the unit’s date and time setting is correct (page 16). Memory capacity (including your greeting message) The total recording capacity is about 30 minutes.
Answering System Playing back the greeting message 1 2 MMENUN#303 M N Key Operation *5 Erase all messages *6 Reset to a pre-recorded greeting message *1 Listening to messages *2 When new messages have been recorded, is displayed on the handset with the total number of new messages. *3 1 To listen to new messages: MMENUN#323 To listen to all messages: MMENUN#324 2 When finished, press M Calling back (Caller ID subscribers only) 1 2 N. Note: R To switch to the receiver, press M N.
Answering System Important: R In order to operate the answering system remotely, you must first set a remote access code. Key Operation 2 Skip message (during playback) 1 2 4 Play new messages 5 Play all messages 6 Play greeting message 7 Record greeting message 9 Stop recording Stop playback 3 MMENUN#306 To turn on remote operation, enter the desired 3-digit remote access code. MOKN a M N Deactivating remote operation Press * in step 2 on “Remote access code”, page 36.
Answering System by pressing M N on the handset. Call screening can be set for each handset. The default setting is “On”. 1 2 MMENUN#310 MbN: Select the desired setting. a MOKN N aM – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later. – If you use your own message, record the greeting-only message asking callers to call again later (page 35).
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 40 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGK220E_OI(en)_0714_ver111.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 16). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a M N Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 13). I fully charged the batteries, but still flashes or – – the operating time seems to be shorter.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 18, 25). R Do not disturb mode is turned on. Turn it off (page 29). R If the handset is registered to multiple base units, the handset may not be able to make or receive calls or communicate with the base unit when the following conditions are met. – Eco mode is set to “Eco Plus” (page 17). – Base unit selection is set to “Auto” (page 27).
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 35). R The message memory is full. Erase unwanted messages (page 36). R The recording time is set to “Greeting Only”. Change the setting (page 38). R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H Additional base units: 31 Additional handsets: 31 Alarm: 28 Answering calls: 18 Answering system: 35 Call screening: 37 Erasing messages: 36, 37 Greeting message: 35 Greeting only: 38 Listening to messages: 36, 37 Number of rings: 38 Recording time: 38 Remote access code: 36 Remote operation: 36 Turning on/off: 35 Auto talk: 18, 26 Base unit Cancelling: 32 Selecting: 32 Battery: 12, 13 Call restriction: 30 Call share: 19 Call waiting: 19 Call Waiting Caller ID: 19 Caller ID
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
