Operating Instructions Digital Cordless Answering System Model No. KX-TGJ420E KX-TGJ422E KX-TGJ423E KX-TGJ424E Model shown is KX-TGJ420. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
Table of Contents Introduction Caller ID Service Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical symbols for use on equipment and their descriptions ..........................................6 Using Caller ID service ...............................41 Caller list ....................................................41 Answering System For your safety .................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGJ420 KX-TGJ420 KX-TGJA41 1 KX-TGJ422 KX-TGJ420 KX-TGJA41 2 KX-TGJ423 KX-TGJ420 KX-TGJA41 3 KX-TGJ424 KX-TGJ420 KX-TGJA41 4 Series Model No. KX-TGJ420 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/ Part number KX-TGJ420 KX-TGJ422 KX-TGJ423 KX-TGJ424 A AC adaptor for base unit/ PNLV226E0U 1 1 1 1 B Telephone line cord/ PNJA1191Z (for U.K.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries*1 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V – Minimum amperage of 550 mAh Headset RP-TCA400 DECT repeater KX-A405, KX-A406 *1 Replacement batteries may have a different capacity from that of the supplied batteries. We recommend using Panasonic rechargeable batteries.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Corporation declares that the radio equipment type (KX-TGJ420 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.ptc.panasonic.
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
Important Information R Do not place heavy objects on top of the product. R When you leave the product unused for a long period of time, unplug the product from the power outlet. R The product should be kept away from heat sources such as heating devices, cooking appliances, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
Important Information case it complies with the requirement set by the Directive for the chemical involved. Note for the battery removal procedure Refer to “Battery installation” on page 11. Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) 250 mW (max.) R Power source: 100–240 V AC, 50/60 Hz R Power consumption: Base unit: Standby: 0.
Getting Started Note: R Use only the supplied Panasonic AC adaptor PNLV233E. Setting up Connections 1 n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E.
Getting Started R When the batteries are fully charged, “Fully Charged” is displayed. 1 cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity. Battery level Icon Battery level High Medium Low Needs charging. Note when setting up Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.
Getting Started MCALL BLOCKN Charge contacts Controls Handset A H I B C J D n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – VOL. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN W: View the phonebook entry. – MEN REDIAL: View the redial list.
Getting Started J M /LOCATORN R You can locate a misplaced handset by pressing MLOCATORN. Item Alarm is on. (page 34) Privacy mode is on.*1 (page 33) Ringer volume is off. (page 31) Display icons Do not disturb mode is on. (page 35) Handset display items Item Meaning Nuisance call blocked.*2 (page 20) Meaning Blocked automated call (page 22) Range status: The more bars visible, the closer the handset is to the base unit. New voicemail message received.
Getting Started n When you select a language other than English Icon 2 MbN: Select your desired language. a MOKN a MOFFN Action Returns to the previous screen or outside call. Displays the menu. Makes a call. Date and time 1 2 Places a call on hold.*1 Switches the screen to confirm the detailed information. Allows you to edit phone numbers. Adds new entry. Displays the phonebook search menu. Enter the current date, month, and year.
Getting Started – pressing any dial key at all other times. Eco mode setting You can select the desired eco mode setting by pressing MECON. The following settings are available for eco mode. – “Eco”: Reduces the base unit transmission power by up to 90 % in standby mode. When this setting is selected, is displayed on the handset display instead of . – “Eco Plus”: Reduces the base unit transmission power completely in standby mode.
Making/Answering Calls Making calls 1 Lift the handset and then dial the phone number. R To correct a digit, press MCLEARN. 2 Press M N to make the call. R To make the call using the speakerphone, press MZN. 3 When you finish talking, press MOFFN or place the handset on the base unit or charger. Note: R To switch to the speaker, press MZN. To switch back to the receiver, press MZN/ M N. R In step 1, you can store the dialled phone number to the phonebook by pressing MSAVEN.
Making/Answering Calls Useful features during a call Hold 1 2 3 Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N. Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call.
Making/Answering Calls Outside calls can be transferred or a conference call with an outside party can be made between handsets in the same radio cell. Making an intercom call 1 2 3 4 1 MMENUN (right soft key) a MINTERCOMN 2 3 MbN: Select the desired unit. a MOKN 5 During an outside call, press MMENUN. MbN: “Intercom” a MOKN MbN: Select the desired unit. a MOKN Wait for the paged party to answer. R If the paged party does not answer, press MBACKN to return to the outside call.
Nuisance Call Block Nuisance call block You can press the MCALL BLOCKN button in the following situations to disconnect the current call and add a phone number to the call block list: – when an incoming call is being received – when an incoming call is being recorded by the answering system – when talking on an outside call Once a phone number has been added to the call block list, the unit will block calls from that phone number in the future. 1 Press MCALL BLOCKN under the situations shown above.
Nuisance Call Block Blocking incoming calls that have no phone number Displaying and clearing the blocked call count You can block calls when no phone number is provided, such as private callers calls. The total number of blocked calls (up to 65,000) will be displayed. 1 2 3 4 1 2 3 MCALL BLOCKN 4 5 MCLEARN MCALL BLOCKN MbN: “Nuisance Call Block” a MOKN MbN: “Withheld” a MOKN MbN: Select the desired setting.
Automated call block Automated call block Automated call block means the unit screens incoming calls before ringing. If the call is allowed, the unit will ring. If the call is identified as an automated/telemarketing call, the unit will not ring. The unit will play a greeting message to the caller and prompt them to enter an access code. This enables the unit to identify whether the call is automated. You can set the unit to block or unblock mode. The default setting is “Unblock”.
Automated call block 3 4 MCLEARN Enter the new access code. a MOKN a MOFFN Displaying and clearing the blocked call count The total number of blocked calls (up to 65,000) will be displayed. 1 2 MCALL BLOCKN a MOKN 3 4 MCLEARN MbN: “Blocked Calls Count” a MOKN R To exit, press MOFFN. MbN: “Yes” a MOKN a MOFFN Adding to the allow name list You can allow specific callers to pass through by adding the caller’s name to the allow name list even if you do not know the caller’s number.
Automated call block 1 2 MCALL BLOCKN a MOKN 3 MbN: “Default” a MOKN 2 times a MOFFN MbN: “Automated Call Greeting” a MOKN Playing back the greeting message for automated call block 1 2 MCALL BLOCKN a MOKN 3 4 MbN: “Play Greeting” a MOKN 24 MbN: “Automated Call Greeting” a MOKN To exit, press MOFFN. Helpline Tel. No.: U.K.
Phonebook Phonebook You can store up to 250 phonebook entries and assign a name (16 characters max.) and up to 3 phone numbers to each (24 digits max. each). You can also assign a label to each phone number, and assign each phonebook entry to a category (page 25). The total number of entries that can be stored varies depending on how many phone numbers you have stored for each entry.
Phonebook Finding and calling from a phonebook entry 1 2 3 To change the name: Edit the name. a MOKN To change the phone number: Edit the phone number. a MOKN MbN: Select the desired label. a MOKN To change the category: MbN: Select the desired category (page 25). a MOKN 5 MbN: “” a MOKN a MOFFN MFN W To scroll through all entries MbN: Select the desired entry. a M N To search by first character Press the dial key (0 to 9, or #) which contains the character you are searching for (page 49).
Phonebook 4 Press MCALLN to dial the number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 17). 3 4 Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN 2 times a MOFFN Erasing an entry 1 Press and hold the desired speed dial key (1 to 9).
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN (right soft key) 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN (right soft key) a Enter the desired code. Example: Press MMENUN (right soft key) #101. 2 Select the desired setting.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off On #338 45 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code Activate Base Unit Beep On #339 45 Number of Rings*1 2-9 Rings <8 Rings> Auto #211 48 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 48 #306 47 #310 48 – Remote Code*1 Call Screening Off Answer On*1 – – #327 43 Answer Off*1 – – #328 43 – #101 15 Once
Programming Sub-menu 1 Settings Code Ringer Volume (Intercom) (Handset) Sub-menu 2 – 1-6 <6> #175 – Ringtone (External)*5 (Handset) – #161 – Ringtone (Intercom)*5 (Handset) – #163 – On/Off On #238 35 Start/End <23:00/06:00> #237 35 Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume (External) – Handset Off-6 <6> #160 – Ringer Volume (External) – Base Unit*1 Off-6 <3> #G160 – Ringer Volume (Intercom) (Handset) 1-6 <6> #175 – Ringtone (External)*5 (Handset) #161 – Ringtone (Intercom)*5 (Handset) #163 – Do Not Disturb Mode – On/Off On #238 35 Do Not Disturb Mode – Start/End <23:00/06:00> #237 35 Do Not Disturb Mode – Ring
Programming Sub-menu 1 Sub-menu 2 Settings Code Talking Caller ID Handset Off #162 Base Unit*1 Off #G162 Block/Unblock Block #787 22 Automated Call Block*1 Allow Name List Nuisance Call Block*1 – 41 #794 23 Access Code <1> #789 22 Automated Call Greeting Record Greeting #791 23 Play Greeting #792 24 Default #793 23 Blocked Calls Count – #790 23 Single Number – #217 20 Range of Numbers – #240 21 – #177 21 Withheld On Blocked Calls
Programming Sub-menu 1 Sub-menu 2 Settings Code Display Setup Wallpaper #181 – Clock Off #198 – Display Colour Colour2 #182 – Display Mode*8 Single Item #192 – Key Backlight Off #276 – LCD in charging*9 (LCD backlight) Off #191 – Handset Name Display Name #104 38 On – #105 38 Auto Intercom – On #273 19 Keytones – Off #165 – Call Restrict*1 – Auto Talk*10 – Line Setup Recall/Flash*1, *11 #
Programming Sub-menu 1 Sub-menu 2 – Cancel Base*2 Language Main menu: Display Settings Code – #139 39 #110 15 “Speed Dial” Operation Code Viewing the speed dial entry. #261 27 *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. (KX-TGJ422/KX-TGJ423/KX-TGJ424) *2 This menu is not displayed when scrolling through the display menus. It is only available in direct command code.
Programming Important: R Make sure the unit’s date and time setting is correct (page 15). 1 2 3 MMENUN (right soft key) #720 MbN: Select the desired alarm. a MOKN MbN: Select the desired alarm option. a MOKN “Off” Turns alarm off. Go to step 9. “Once” An alarm sounds once at the set time. “Daily” An alarm sounds daily at the set time. Go to step 5. “Weekly” Alarm sounds weekly at the set time(s).
Programming Setting the ring delay This setting allows the handset to ring during do not disturb mode if the caller waits long enough. After the selected amount of time passes, the handset rings. If you select “No Ringing”, the handset never rings during do not disturb mode. 1 2 MMENUN (right soft key) #239 MbN: Select the desired setting. a MOKN a MOFFN Note: R When the answering system answers the call, this feature does not work.
Programming n From the phonebook: 1 MMENUN (right soft key) #268 4 5 6 7 MbN: Select the outside line. MMENUN a MbN: “Edit” a MOKN 2 3 MbN: “On” a MOKN 4 5 MbN: “Phonebook” a MOKN MbN: Select the phonebook entry. a MOKN Erasing an outside monitoring number 6 MbN: Select the desired phone number. a MOKN R “Baby Monitor” will be displayed. 1 Press MMENUN on the handset being monitored. 2 3 4 5 6 MbN: “On/Off” a MOKN MbN: Select “External” to monitor from an outside line.
Programming n When monitoring from an outside line: Answer the call. If you want to respond from your monitoring phone, press #1 using tone dialling. You can turn off the baby monitor feature by pressing #0. Note: R The unit disconnects the call automatically after 2 minutes. Other programming 2 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 53. 3 MbN: Select the handsets to be restricted. a MSELECTN R “ ” is displayed next to the selected handset numbers.
Programming 2 Enter the current 4-digit base unit PIN (default: “0000”). 3 Enter the new 4-digit base unit PIN. a MOKN 4 MbN: “Yes” a MOKN a MOFFN 4 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 53.
Programming Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time. Setting the repeater mode 1 2 MMENUN (right soft key) #138 MbN: Select the desired setting.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service MMENUN a MbN: “Detail” a MOKN R If the entry has already been viewed or answered, “ ” is displayed. Editing a caller’s phone number 1 2 3 4 5 MCN CID MbN: Select the desired entry. a MMENUN MbN: “Edit & Call” a MOKN Edit the number. M N Erasing selected caller information 1 2 3 MCN CID MbN: Select the desired entry. MERASEN a MbN: “Yes” a MOKN a MOFFN Erasing all caller information 1 2 42 MCN CID MERASEN a MbN: “Yes” a MOKN a MOFFN Helpline Tel. No.: U.K.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 48). Important: R Make sure the unit’s date and time setting is correct (page 15). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one. 1 2 MMENUN (right soft key) #304 MOKN a MOFFN Playing back the greeting message 1 2 MMENUN (right soft key) #303 MOFFN Listening to messages Using the base unit When new messages have been recorded, M N on the base unit flashes. Press M N.
Answering System 2 3 MbN: Select the desired item from the message list. a MPLAYN R You can erase the selected message as follows: MMENUN a MbN: “Erase” a MOKN a MbN: “Yes” a MOKN When finished, press MOFFN. *2 When you play a message from the message list, the unit stops message playback and the display goes back to the message list.
Answering System recorded. The base unit calls a phone number you specify. You can then operate the answering system remotely to listen to the new message. To use this feature, you must: – store a phone number to which the unit makes the call to. – turn on the new message alert setting. After you answer the new message alert call, you can listen to messages from that call (page 46). Important: R A new message alert is stopped 1 minute after the unit starts to call.
Answering System n When the remote access code is set to “Inactivate”: Press 4 to play the new message during the announcement. n When the remote access code is set to “Activate”: 1 Enter the remote access code (page 47) during the announcement. 2 Press 4 to play the new message. Note: R Within 10 seconds after listening to new messages, you can press #9 during the call to turn off the new message alert by a call feature.
Answering System Key Operation 0 Turn answering system off *4 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation (or hang up) *1 If pressed within the first 5 seconds of a message, the previous message is played. Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 20 times. R A long beep is heard.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 3 4 5 6 7 8 9 3 4 5 6 7 8 9 4 5 6 7 8 9 7 8 9 Numeric entry table (0-9) z 1 2 Greek character table ( z 1 ) 2 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 50 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 Error messages Display message Cause/solution Base no power or No link to base. Reconnect main base AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank or dark.
Useful Information Problem Cause/solution I cannot use the intercom feature. R This feature is available between the handsets. Although the handset displays “Intercom”, this feature is not available for single handset models. The unit does not emit the specified number of rings.
Useful Information Making/answering calls, intercom Problem Cause/solution R The handset is too far from the base unit. Move closer. R The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it (page 39). R Activating eco mode reduces the range of the base unit in standby mode. If required, turn eco mode off (page 16). is displayed. Noise is heard, sound cuts in and out.
Useful Information Problem Cause/solution Caller information is displayed or announced late. R Depending on your phone service provider, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to “Off” (page 31). R Move closer to the base unit. Caller information is not announced. R To use the Talking Caller ID feature, store the name and phone number in the phonebook (page 25). R The handset or base unit’s ringer volume is turned off. Adjust it (page 17, 31).
Useful Information Caution: R To avoid permanent damage, do not use a microwave oven to speed up the drying process. Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers.
Index Index A B C D E Additional base units: 39 Alarm: 34 Answering calls: 17 Answering system: 43 Call screening: 48 Erasing messages: 44, 45, 48 Greeting message: 43 Greeting only: 48 Listening to messages: 44, 47 Message list: 44 New message alerting: 45 Number of rings: 48 Recording time: 48 Remote access code: 47 Remote operation: 47 Turning on/off: 43 Auto intercom: 19 Auto talk: 17, 33 Automated call block: 22 Baby monitor: 36 Base unit Cancelling: 39 Selecting: 39 Battery: 11, 12 Call restrict
Notes 58
Notes 59
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
