Operating Instructions Digital Cordless Answering System Model No. KX-TGJ320E KX-TGJ322E KX-TGJ323E KX-TGJ324E Model shown is KX-TGJ320. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGJ32xE(en)_0305_ver011.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................8 Other information .........................................9 Specifications ............................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGJ320 KX-TGJ320 KX-TGJA31 1 KX-TGJ322 KX-TGJ320 KX-TGJA31 2 KX-TGJ323 KX-TGJ320 KX-TGJA31 3 KX-TGJ324 KX-TGJ320 KX-TGJA31 4 Series Model No. KX-TGJ320 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/ Part number KX-TGJ320 KX-TGJ322 KX-TGJ323 KX-TGJ324 A AC adaptor for base unit/ PNLV226EZ 1 1 1 1 B Telephone line cord/ PNJA1113Y (Black/for U.K.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries*1 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V – Minimum amperage of 550 mAh Headset RP-TCA400 DECT repeater KX-A405, KX-A406 Key finder KX-TGA20EX*2 *1 *2 Replacement batteries may have a different capacity from that of the supplied batteries.
Introduction Direct Sales at Panasonic U.K. R Order accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays). R Go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGJ32xE(en)_0305_ver011.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
Important Information R Do not place heavy objects on top of the product. R When you leave the product unused for a long period of time, unplug the product from the power outlet. R The product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
Important Information Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved. Note for the battery removal procedure Refer to “Battery installation” on page 11. Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx.
Getting Started Connect the AC adaptor to the power outlet. Setting up 1 2 Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. 4 4 Note: R Use only the supplied Panasonic AC adaptor PNLV233E.
Getting Started R When the batteries are fully charged, “Fully Charged” is displayed. 1 R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity. Battery level Icon Battery level High Medium Low Note when setting up Needs charging.
Getting Started MINTERCOMN Charge contacts Controls Handset A H I B C J D n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – VOL. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN W: View the phonebook entry. – MEN REDIAL: View the redial list.
Getting Started J M /LOCATORN R You can locate a misplaced handset by pressing MLOCATORN. Item Alarm is on. (page 30) Privacy mode is on. (page 28) Ringer volume is off. (page 26) Display icons Do not disturb mode is on. (page 31) Handset display items Item Meaning Nuisance call blocked.*1 (page 31) Meaning New voicemail message received.*2 (page 47) Range status: The more bars visible, the closer the handset is to the base unit. Baby monitor is activated.
Getting Started Icon Action Returns to the previous screen or outside call. Displays the menu. Makes a call. Date and time 1 2 Places a call on hold. Switches the screen to confirm the detailed information. Allows you to edit phone numbers. Adds new entry. 3 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 4 MOKN a MOFFN Displays the phonebook search menu. Stops alarm. Snooze button on the alarm.
Getting Started Eco mode setting You can select the desired eco mode setting by pressing MECON. The following settings are available for eco mode. – “Eco”: Reduces the base unit transmission power by up to 90 % in standby mode. When this setting is selected, is displayed on the handset display instead of . – “Eco Plus”: Reduces the base unit transmission power completely in standby mode. is When this setting is selected, displayed on the handset display instead of .
Making/Answering Calls Pause (for PBX/long distance service users) Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. 2 3 M N When you finish talking, press MOFFN or place the handset on the base unit or charger. Note: R In step 1, you can store the dialled phone number to the phonebook by pressing MSAVEN. Using the speakerphone 1 2 Adjusting the receiver or speaker volume Press MDN or MCN repeatedly while talking.
Making/Answering Calls Useful features during a call Hold 1 2 3 Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N. Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call.
Making/Answering Calls 2 3 Wait for the paged party to answer. R If the paged party does not answer, press MBACKN to return to the outside call. To complete the transfer: Press MOFFN. To establish a conference call: MMENUN a MbN: “Conference” a MOKN R To leave the conference, press MOFFN. The other 2 parties can continue the conversation.
Phonebook 4 Phonebook You can store up to 250 phonebook entries and assign a name (16 characters max.) and up to 3 phone numbers to each (24 digits max. each). You can also assign a label to each phone number, and assign each phonebook entry to a category (page 20). The total number of entries that can be stored varies depending on how many phone numbers you have stored for each entry.
Phonebook Press the dial key (0 to 9, or #) which contains the character you are searching for (page 47). MbN: Scroll through the phonebook if N necessary. a M To search by query You can narrow down the search to enter the first characters of a name. * To search for the name, enter the first characters (up to 4) in uppercase (page 47) MOKN MbN: Scroll through the phonebook if N necessary. a M To search by category MSEARCHN a MbN: “Category” a MOKN MbN: Select the desired category.
Phonebook 2 3 Speed dial You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Adding phone numbers to speed dial keys MbN: “Erase” a MOKN MbN: “Yes” a MOKN a MOFFN Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9). a MADDN 2 3 4 MbN: “Manual” a MOKN Enter the party’s name (16 characters max.).
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN (right soft key) 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN (right soft key) a Enter the desired code. Example: Press MMENUN (right soft key) #101. 2 Select the desired setting.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off On #338 43 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code Activate Base Unit Beep On #339 42 Number of Rings*1 2-9 Rings <8 Rings> Auto #211 45 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 46 – Remote Code*1 Call Screening Off #306 44 #310 45 Answer On*1 – – #327 40 Answer Off*1 – – #328 40 Main menu: “Time
Programming Sub-menu 1 Sub-menu 2 Settings Code #163 – On/Off On #238 31 Start/End <23:00/06:00> #237 31 Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume (External) – Handset Off-6 <6> #160 – Ringer Volume (External) – Base Unit*1 Off-6 <3> #G160 – Ringer Volume (Intercom) (Handset) 1-6 <6> #175 – Ringtone (External)*4 (Handset) #161 – Ringtone (Intercom)*4 (Handset) #163 – Do Not Disturb Mode – On/Off On #238 31 Do Not Disturb Mode – Start/End <23:00/06:00> #237 31 Do Not Disturb Mode – Ring
Programming Sub-menu 1 Sub-menu 2 Settings Code Talking Caller ID Handset Off #162 Base Unit*1 Off #G162 Change Name*1 Finder1 #6561 Finder2*8 #6562*8 Finder3*8 #6563*8 Key Finder Setup*6 – 1:Add New Device (for Finder1)*7 – 2:Add New Device (for Finder2) – 3:Add New Device (for Finder3) – 4:Add New Device (for Finder4) Finder4*8 Register – 38 – #6564*8 #6571 – #6572*8 #6573*8 #6574*8 Cancel Register – #6581 – #6582*8 #6583*8 #6584*8 Nuisance Call Block*1 Single Numbe
Programming Sub-menu 1 Sub-menu 2 Settings Code Display Setup Wallpaper #181 – Clock Off #198 – Display Colour Colour2 #182 – Display Mode*10 Single Item #192 – Key Backlight Off #276 – LCD in charging*11 (LCD backlight) Off #191 – Handset Name Display Name #104 34 On – #105 34 Auto Intercom – On #273 19 Keytones – Off #165 – Call Restrict*1 – Auto Talk*12 – Line Setup Recall/Flash*1, *13
Programming Sub-menu 1 Sub-menu 2 Settings – Cancel Base*2 Language Display Main menu: “Display Setup”*15 Sub-menu 1 Code – Sub-menu 2 #139 36 #110 15 Settings Code Wallpaper – #181 – Clock – Off #198 – Display Colour – Colour2 #182 – Display Mode*10 – Single Item #192 – Key Backlight – Off #276 – LCD in charging*11 (LCD backlight) – Off #191 – Handset Name – Display Name – – On #104 34
Programming *11 *12 *13 *14 *15 – pressing MDETAILN, or – pressing MMENUN a MbN: “Detail” a MOKN You can set the handset display backlight while on charge. – “On”: Backlight is on (dimmed). – “Off”: Backlight turns off after 10 seconds of charging. If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary.
Programming Do not disturb mode Do not disturb mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Do not disturb mode can be set for each handset. Using the phonebook’s category feature (page 20), you can also select categories of callers whose calls override do not disturb mode and ring the handset (Caller ID subscribers only).
Programming Storing unwanted callers 2 MbN: “Single Number” or “Range of Numbers” a MOKN Storing a single phone number 3 MbN: Select the desired entry. R To exit, press MOFFN. Important: R You must include the area code when storing phone numbers in the call block list. n From the caller list: 1 2 3 4 MCN CID MbN: Select the entry to be blocked.
Programming Note: R Both the monitored and monitoring handsets must select the same base unit in order to use the baby monitor feature (page 36). R If the unit is connected to a PBX system, you cannot set the baby monitor. R During the monitoring mode, battery consumption is faster than usual. We recommend leaving the monitored handset on the base unit or charger. R The monitored handset never rings while it is being monitored.
Programming 5 6 7 MMENUN a MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN 2 times Erasing an outside monitoring number 1 Press MMENUN on the handset being monitored. 2 3 4 5 6 MbN: “On/Off” a MOKN MbN: “On” a MOKN MbN: Select the outside line. a MEDITN MMENUN a MbN: “Erase” a MOKN MbN: “Yes” a MOKN a MOFFN Baby monitor sensitivity You can adjust the sensitivity of the baby monitor.
Programming 2 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 51. 2 Enter the current 4-digit base unit PIN (default: “0000”). 3 MbN: Select the handsets to be restricted. a MSELECTN R “ ” is displayed next to the selected handset numbers. R To cancel the selected handsets: MbN: Select the handset. a Press MSELECTN again. “ ” disappears. 3 Enter the new 4-digit base unit PIN. a MOKN 4 MbN: “Yes” a MOKN a MOFFN 4 5 6 MOKN MbN: Select a memory location.
Programming 2 MbN: Select a base unit number. a MOKN R This number is used by the handset as a reference only. 3 Base unit: Press and hold MLOCATORN for about 5 seconds. R If all registered handsets start ringing, press MLOCATORN again to stop, then repeat this step. 4 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 51.
Programming 3 Base unit: To exit the registration mode, press MLOCATORN. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGJ32xE(en)_0305_ver011.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service MMENUN a MbN: “Detail” a MOKN R If the entry has already been viewed or answered, “ ” is displayed. Editing a caller’s phone number 1 2 3 4 5 MCN CID MbN: Select the desired entry. a MMENUN MbN: “Edit & Call” a MOKN Edit the number. M N Erasing selected caller information 1 2 3 MCN CID MbN: Select the desired entry. MERASEN a MbN: “Yes” a MOKN a MOFFN Erasing all caller information 1 2 MCN CID MERASEN a MbN: “Yes” a MOKN a MOFFN Helpline Tel. No.: U.K.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 46). Important: R Make sure the unit’s date and time setting is correct (page 15). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message If you change into a pre-recorded greeting message once you record your own greeting message, your own recorded greeting message is erased.
Answering System To listen to all messages: MMENUN (right soft key) #324 2 When finished, press MOFFN. Note: R To switch to the receiver, press M N. Listening to messages from the message list You can select the item to play back.
Answering System beeps 2 times every minute until you listen to the messages, if the “Base Unit Beep” setting is turned on. The default setting is “Off”. 1 2 MMENUN (right soft key) #339 MbN: Select the desired setting. a MOKN a MOFFN New message alert by a call This feature allows you to receive a notification by phone when new messages are recorded. The base unit calls a phone number you specify. You can then operate the answering system remotely to listen to the new message.
Answering System – “Activate”: You must enter your remote access code and then press 4 to play new message. 1 2 3 MMENUN (right soft key) #338 MbN: “Remote Code” a MOKN MbN: Select the desired setting. a MOKN a MOFFN Listening to messages After you answer the new message alert, you can listen to the messages as follows. n When the remote access code is set to “Inactivate”: Press 4 to play the new message during the announcement.
Answering System Key Operation 2 Skip message (during playback) 4 Play new messages 5 Play all messages 6 Play greeting message 7 Record greeting message 9 Stop recording Stop playback 0 Turn answering system off *4 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation (or hang up) *1 If pressed within the first 5 seconds of a message, the previous message is played.
Answering System the number of rings required to activate the voicemail service provided by your phone service provider before changing this setting. – Change the number of rings of the voicemail service so that the answering system can answer the call first. To do so, contact your phone service provider. Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 1 2 MMENUN (right soft key) #305 MbN: Select the desired setting.
Useful Information Voicemail service Voicemail is an automatic answering service offered by your phone service provider. After you subscribe to this service, your phone service provider’s voicemail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your phone service provider, not your telephone. is displayed on the handset if message indication service is When you have new messages, available.
Useful Information Numeric entry table (0-9) z 1 2 3 Greek character table ( z 1 1 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y ) 2 3 Extended 1 character table ( z 4 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 3 ) 4 5 6 R The following are used for both uppercase and lowercase: 48 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGJ32xE(en)_0305_ver011.
Useful Information Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link to base. Reconnect main base AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank or dark. R The handset is in screen saver mode (page 15). Activate the handset display again by: – pressing M N when on a call. – pressing any dial key at all other times. R “LCD in charging” is set to “Off” while on charge.
Useful Information Problem Cause/solution I cannot register a handset to a base unit. R The maximum number of base units (4) is already registered to the handset. Cancel unused base unit registrations from the handset (page 36). R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 36). R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 51). I cannot remember the PIN.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 17, 26). R Do not disturb mode is turned on. Turn it off (page 31). R If the handset is registered to multiple base units, the handset may not be able to make or receive calls or communicate with the base unit when the following conditions are met. – Eco mode is set to “Eco Plus” (page 16). – Base unit selection is set to “Auto” (page 28).
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 40). R The message memory is full. Erase unwanted messages (page 41). R The recording time is set to “Greeting Only”. Change the setting (page 46). R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index F H Index A B C D E Additional base units: 35 Additional handsets: 35 Alarm: 30 Answering calls: 17 Answering system: 40 Call screening: 45 Erasing messages: 41, 42, 45 Greeting message: 40 Greeting only: 46 Listening to messages: 41, 44 Message list: 42 New message alerting: 42 Number of rings: 45 Recording time: 46 Remote access code: 44 Remote operation: 44 Turning on/off: 40 Auto intercom: 19 Auto talk: 17, 28 Baby monitor: 32 Base unit Cancelling: 36 Selecting: 36 Battery: 11, 12 Call restr
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: www.shop.panasonic.
