Operating Instructions Digital Cordless Answering System Model No. KX-TGH220E KX-TGH222E KX-TGH223E Model shown is KX-TGH220. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.net/pcc/tel/q TGH22xE(en)_1211_ver031.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Important Information For your safety .............................................6 Important safety instructions ........................7 For best performance ...................................7 Other information .........................................8 Specifications ............................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGH220 KX-TGH220 KX-TGHA21 1 KX-TGH222 KX-TGH220 KX-TGHA21 2 KX-TGH223 KX-TGH220 KX-TGHA21 3 Series Model No. KX-TGH220 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/Part number KX-TGH220 KX-TGH222 KX-TGH223 A AC adaptor for base unit/PNLV226EZ 1 1 1 B Telephone line cord/PNJA1037Z (for U.K.
Introduction Accessory item Model number Key finder KX-TGA20EX*2 *1 *2 Replacement batteries may have a different capacity from that of the supplied batteries. By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: http://panasonic.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS Battery R We recommend using the batteries noted on page 3.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information R R R R R DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) Frequency range: 1.88 GHz to 1.90 GHz RF transmission power: Approx. 10 mW (average power per channel) Power source: 220–240 V AC, 50/60 Hz Power consumption: Base unit: Standby: Approx. 0.70 W Maximum: Approx. 2.8 W Charger: Standby: Approx. 0.12 W Maximum: Approx. 1.8 W Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) Helpline Tel. No.: U.K.
Getting Started n Charger Connect the AC adaptor plug to the unit until you hear a click. Connect the AC adaptor to the power outlet. Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. 1 R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started indicator Charge contacts Controls Handset F G A H B C I J D E K n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key Navigator keys functions as follows. Symbol Meaning M N MDN Up M N MCN Down MWN MFN Left MTN MEN Right – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN ( ): Adjust the receiver or speaker volume while talking.
Getting Started M N (PLAY/STOP) Message indicator M N (Repeat) M N (Skip) MERASEN M /LOCATORN R You can locate a misplaced handset by pressing MLOCATORN. Item R When displayed next to the battery icon: Answering system is on. (page 38) R When displayed with a number: New messages have been recorded. (page 39) “Greeting Only” is selected. Caller messages are not recorded. (page 44) Display icons Battery level Handset display items Item Meaning Alarm is on. (page 29) Meaning Privacy mode is on.
Getting Started n When you select a language other than English Icon 3 M N Action Returns to the previous screen or outside call. Displays the menu. Makes a call. Date and time 1 2 Places a call on hold. Switches the screen to confirm the detailed information. Allows you to edit phone numbers. Adds new entry. 3 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 4 MOKN a M Displays the phonebook search menu.
Getting Started n When the indicator flashes rapidly, you can: – Answer the call (outside call, intercom). (page 17, 19) – Stop paging. – Stop the alarm sound. (page 30) n When the indicator flashes slowly in standby mode, you can: – Listen to new messages. (page 39) – View the caller list when there are missed calls. (page 36) To activate these features, their Smart Function Key must be “On”. (page 15) Using the Smart Function Key ( key) When the indicator flashes rapidly/slowly, press M N.
Getting Started Note: R If there is a handset that is not compatible with Eco Plus registered to the base unit, “Eco Plus” is not available. If that handset is registered while “Eco Plus” was already selected, the setting changes to “Eco Off”. R When there is another cordless phone in use nearby, the base unit transmission power may not be reduced. R When eco mode is set to “Eco Plus”, there is a delay between when calls are received and when the handset starts ringing.
Making/Answering Calls Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. 2 3 M N N or When you finish talking, press M place the handset on the base unit or charger. and/or PIN in the phonebook, a pause is also needed (page 21). Example: If you need to dial the line access number “0” when making outside calls with a PBX: 1 2 0 a MDN (Pause) Dial the phone number. a M N Note: R A 3 second pause is inserted each time MDN (Pause) is pressed.
Making/Answering Calls Useful features during a call Note: R Please contact your service provider/ telephone company for details and availability of this service in your area. Hold Handset noise reduction 1 2 3 This feature allows you to hear the voice of the person you are talking to clearly, by reducing the surrounding noise coming from the other party’s telephone. Press M N to turn on/off while talking. Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N.
Making/Answering Calls Transferring calls, conference calls 2 3 Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. Answering an intercom call 1 2 3 4 5 During an outside call, press MMENUN. MbN: “Intercom” a MOKN MbN: Select the desired unit. a MOKN Wait for the paged party to answer. R If the paged party does not answer, press MBACKN to return to the outside call. To complete the transfer: Press M N.
Phonebook 5 Phonebook You can add 200 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category. Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 6 7 8 9 MWN a MMENUN MbN: “(Name)” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 45). 3 MbN: “(Phone No.
Phonebook MbN: Scroll through the phonebook if necessary. 3 M N Editing entries 1 2 3 4 5 Find the desired entry (page 20). a MMENUN 4 MbN: “Edit” a MOKN MbN: Select the desired item you want to change. a MOKN To change the name and phone number: Edit the name or phone number. a MOKN To change the category: MbN: Select the desired category. a MOKN MbN: “” a MOKN a M N Erasing entries Speed dial You can assign 1 phone number to each of the dial keys (1 to 9) on the handset.
Phonebook 4 Edit the phone number if necessary. a MOKN 2 times a M N Erasing an entry 1 2 3 Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN N MbN: “Yes” a MOKN a M Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M 22 N. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGH22xE(en)_1211_ver031.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN (right soft key) 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN (right soft key) a Enter the desired code. Example: Press MMENUN (right soft key) #101. 2 Select the desired setting.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off On #338 41 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code Activate Base Unit Beep On #339 40 Number of Rings*1 2-9 Rings <5 Rings> Auto #211 43 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 44 #306 42 #310 43 – Remote Code*1 Call Screening Off Answer On*1 – – #327 38 Answer Off*1 – – #328 38 Main menu: “Nuisa
Programming Main menu: “Ringer Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume Handset Off-6 <6> #160 – Off-6 <3> #G160 – #161 – On/Off On #238 30 Start/End <23:00/06:00> #237 30 Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset Off-6 <6> #160 – Ringer Volume – Base Unit*1 Off-6 <3> #G160 – Ringtone*5 (Handset) #161 – Do Not Disturb Mode – On/Off On #238 30 Do Not Disturb Mode – Start/End <23:00/06:00> #237 30 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Settings Code Key Finder Setup*3 – 1:Add New Device (for Finder1)*8 – 2:Add New Device (for Finder2) – 3:Add New Device (for Finder3) – 4:Add New Device (for Finder4) Change Name*1 Finder1 #6561 Finder2*9 #6562*10 Finder3*9 #6563*10 Finder4*9 #6564*10 Register – #6571 – – #6572*10 #6573*10 #6574*10 Cancel Register – #6581 – #6582*10 #6583*10 #6584*10 Nuisance Call Block*1 Single Number – Range of Numbers – Withheld On #217 31 #240 31
Programming Sub-menu 1 Sub-menu 2 Settings Code Smart Function Key – #278 15 Auto Intercom – On #273 19 Keytones – Off #165 – Call Restrict*1 – Auto Talk*14 – Line Setup Recall/Flash*1, *15 – #256 34 On – #200 17 900 msec. 700 msec. 600 msec. 400 msec. 300 msec. 250 msec. 200 msec. 160 msec. 110 msec. <100 msec.> 90 msec. 80 msec.
Programming *3 *4 *5 *6 *7 *8 *9 *10 *11 *12 *13 *14 *15 *16 This setting is available when you have the key finder (KX-TGA20EX). Read the installation manual for more information on the key finder. This menu icon is displayed when the key finder is not registered. The preset melodies in this product (“Ringtone 3” - “Ringtone 40”) are used with permission of © 2012 Copyrights Vision Inc. If you do not want the unit to ring before the caller information is received, set to “Off”.
Programming “Weekly” Alarm sounds weekly at the set time(s). 4 Proceed with the operation according to your selection in step 3. n Once: Enter the desired date and month. a MOKN n Weekly: MbN: Select the desired day of the week and press MSELECTN. a MOKN 5 6 7 Set the desired time. a MOKN Enter a text memo (30 characters max.). a MOKN MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls.
Programming 2 3 Select your desired categories by pressing 1 to 9. R “ ” is displayed next to the selected category numbers. R To cancel a selected category, press the same dial key again. “ ” disappears. MOKN a M N 1 2 3 4 5 MMENUN (right soft key) #217 MbN: “Single Number” a MOKN MMENUN a MbN: “Add” a MOKN Enter the phone number (24 digits max.). R To erase a digit, press MCLEARN.
Programming Erasing all call block numbers Setting the baby monitor 1 2 Perform the setting operation with the handset to be monitored (for example, the handset placed in a baby’s room). 3 4 5 MMENUN (right soft key) #217 MbN: “Single Number” or “Range of Numbers” a MOKN MMENUN a MbN: “Erase All” a MOKN To monitor with a handset MbN: “Yes” a MOKN The internal baby monitor feature is only available between handsets.
Programming 5 6 Enter the desired name. a MOKN Enter the desired number. a MOKN 2 times R “Baby Monitor” will be displayed. Note: R The registered name/number is displayed. R This feature cannot be set during a monitoring call. 1 2 3 Press MMENUN on the handset being monitored. MbN: “Sensitivity Level” a MOKN MbN: Select the desired setting. a MOKN aM N Turning off the baby monitor The monitored handset cannot be used while baby monitor is set to “On”.
Programming 1 2 3 MMENUN (right soft key) #104 Enter the desired name (10 characters max.). MOKN a M N Displaying the handset name You can select whether or not the handset name is displayed in standby mode. The default setting is “Off”. 1 2 MMENUN (right soft key) #105 MbN: Select the desired setting. a MOKN aM N Call restriction You can restrict selected handsets from dialling certain numbers. You can assign up to 6 phone numbers to be restricted, and select which handsets are to be restricted.
Programming Important: R The additional handset model recommended for use with this unit is noted on page 4. If another handset model is used, certain operations may not be available. Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit (for example, is displayed even when the handset is near the base unit), re-register the handset. page 3. Contact your Panasonic dealer for details.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service 2 3 4 5 MbN: Select the desired entry. a MMENUN MbN: “Edit & Call” a MOKN Edit the number. M N Erasing selected caller information 1 2 3 M N MbN: Select the desired entry. MERASEN a MbN: “Yes” a MOKN a M N Erasing all caller information 1 2 M N MERASEN a MbN: “Yes” a MOKN a M N Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGH22xE(en)_1211_ver031.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 44). Important: R Make sure the unit’s date and time setting is correct (page 14). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.
Answering System R “New Message” must be set to “On” in “Setting the Smart Function Key”, page 15. Key Operation *5 Erase all messages Listening to messages from the message list *6 Reset to a pre-recorded greeting message You can select the item to play back. 1 2 3 *1 If pressed within the first 5 seconds of a message, the previous message is played except when playing back from the message list.
Answering System setting is turned on. The default setting is “Off”. 1 2 MMENUN (right soft key) #339 MbN: Select the desired setting. a MOKN aM N Turning on/off the new message alert setting 1 2 3 New message alert by a call This feature allows you to receive a notification by phone when new messages are recorded. The base unit calls a phone number you specify. You can then operate the answering system remotely to listen to the new message.
Answering System 3 MbN: Select the desired setting. a MOKN aM N Listening to messages After you answer the new message alert, you can listen to the messages as follows. n When the remote access code is set to “Inactivate”: Press 4 to play the new message during the announcement. n When the remote access code is set to “Activate”: 2 To turn on remote operation, enter the desired 3-digit remote access code. 3 MOKN a M N Deactivating remote operation Press * in step 2 on “Remote access code”, page 42.
Answering System 2 Key Operation 6 Play greeting message 7 Record greeting message 9 Stop recording Stop playback Number of rings before the unit answers a call You can change the number of times the phone rings “Number of Rings” before the unit answers a call. You can select 2 to 9 rings, or “Auto”. The default setting is “5 Rings”.
Answering System by your service provider/telephone company before changing this setting. – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/ telephone company. Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 1 2 MMENUN (right soft key) #305 MbN: Select the desired setting.
Useful Information Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. When you have new messages, is displayed on the handset if message indication service is available.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 ) 2 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 46 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGH22xE(en)_1211_ver031.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link to base. Reconnect main base AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank or dark. R The handset is in screen saver mode (page 15). Activate the handset display again by: N when on a call. – pressing M – pressing M N at all other times. R “LCD in charging” is set to “Off” while on charge. Change the setting (page 27).
Useful Information Problem Cause/solution I cannot activate the eco mode. R You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 35). I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 35). R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 49). I cannot remember the PIN.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 17, 26). R Do not disturb mode is turned on. Turn it off (page 30). The base unit does not ring. R The ringer volume is turned off. Adjust ringer volume (page 17, 26). I cannot make a call. R You dialled a call restricted number (page 34). R The key lock feature is turned on. Turn it off (page 19). Caller ID Problem Cause/solution Caller information is not displayed.
Useful Information Problem Cause/solution The unit does not emit the specified number of rings. R If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings. Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. R Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index H Index A B C D E F Additional handsets: 34 Alarm: 29 Answering calls: 17 Answering system: 38 Call screening: 43 Erasing messages: 39, 40, 43 Greeting message: 38 Greeting only: 44 Listening to messages: 39, 42 Message list: 40 New message alerting: 40 Number of rings: 43 Recording time: 44 Remote access code: 42 Remote operation: 42 Turning on/off: 38 Auto intercom: 19 Auto talk: 17, 28 Baby monitor: 32 Battery: 10, 11 Call restriction: 34 Call share: 18 Call waiting: 18 Call Waiting Caller ID
Notes 54 TGH22xE(en)_1211_ver031.
Notes 55 TGH22xE(en)_1211_ver031.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.
