Operating Instructions Digital Corded/Cordless Answering System Model No. KX-TGF320E Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGF320E(en)_0123_ver020.
Table of Contents Introduction Answering system settings ...............................46 Accessory information ........................................3 General information ............................................4 Useful Information Important Information For your safety ....................................................6 Important safety instructions ...............................7 For best performance .........................................7 Other information ...............................
Introduction Accessory information Supplied accessories No. Accessory item/Part number Quantity A AC adaptor for base unit/PNLV226E0X 1 B Telephone line cord/PNJA1113Y (Black/for U.K.) or PNJA1037Z (Transparence/for U.K.
Introduction *2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: www.panasonic.net/pcc/products/telephone/p/tga20/ Please contact Panasonic or authorised sales department for availability of key finder in your area. Other information R Design and specifications are subject to change without notice.
Introduction Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany Ecodesign information Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From 1 January 2015. Please visit here: http://www.ptc.panasonic.eu/erp Click [Downloads] a Energy related products information (Public) Power consumption in networked standby and guidance are mentioned in the web site above.
Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information – the key lock feature is turned on. Ni-MH rechargeable batteries R We recommend using the batteries noted on page 3. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. R Exercise care when handling the batteries.
Important Information R The product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference.
Important Information Standby: Approx. 0.6 W Maximum: Approx. 2.8 W Charger: Standby: Approx. 0.12 W Maximum: Approx. 1.8 W R Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGF320E(en)_1006_ver101.
Getting Started R Use only the supplied telephone line cord. Setting up R Follow the directions on the display to set up the unit. Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Connect the telephone line cord to the unit until you hear a click. Fasten the AC adaptor cord and the telephone line cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the telephone line jack until you hear a click.
Getting Started Handset battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. 1 Handset battery level Icon Battery level High – Rechargeable Ni-MH batteries*1, *2 (including the batteries used in your handset(s)) – Standard (non-rechargeable) alkaline batteries*3 R Do NOT use manganese batteries. R Confirm correct polarities ( , ). *1 The base unit can fully charge Ni-MH batteries in about 15 hours.
Getting Started Icon Battery status Battery power is low.*1 *1 If begins flashing on the base unit, replace the batteries with new ones as soon as possible. If you replace Ni-MH batteries with alkaline batteries, insert the Ni-MH batteries into the base unit again after the power is restored so that they will be recharged.
Getting Started – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – VOL. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN : View the phonebook entry. – MEN REDIAL: View the redial list. – MCN CID (Caller ID): View the caller list.
Getting Started MCALL BLOCKN M N (ANSWER ON/OFF) ANSWER ON/OFF indicator ( ) MERASEN M N (PLAY/STOP) Message indicator Desk stand/Wall mounting adaptor R The adaptor is a removable attachment for desk stand or wall mounting use (page 48). Item *1 *1 Meaning Noise reduction is set. (page 19) The LCD and key backlight is off. (page 31) R When displayed next to the battery icon: Answering system is on.*1 (page 41) R When displayed with a number: New messages have been recorded.
Getting Started Icon Action Opens the phonebook. W*1 *1 *2 Selects a character entry mode. Turns the key lock feature off. (page 21) n When you select a language other than English Icon Action Language setting Display language Handset / Base unit 1 2 3 Returns to the previous screen or outside call. MMENUN#110 MbN: Select your desired language. a MOKN Proceed with the operation for your unit. Handset: MOFFN Base unit: MEXITN Displays the menu. Makes a call. *2 *2 *1 Places a call on hold.
Getting Started 2 3 4 MbN: “Yes” a MOKN Record a greeting message. a MSTOPN Proceed with the operation for your unit. Handset: MOFFN Base unit: MEXITN Other settings Eco mode setting Handset You can select the desired eco mode setting by pressing MECON. The following settings are available for eco mode. – “Eco”: Reduces the base unit transmission power by up to 90 % in standby mode. When this setting is selected, is displayed.
Making/Answering Calls Using the speakerphone Making calls 1 During a conversation with the corded handset, press M N to turn on the speakerphone. R You can place the corded handset on the cradle. R Speak into the base unit microphone. 2 When you finish talking, press M N. Using the handset 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N When you finish talking, press MOFFN or place the handset on the charger.
Making/Answering Calls Handset 1 2 0 a MDN (Pause) Dial the phone number. a M N OR Press MAMPLIFIED VOLUMEN repeatedly to select the desired volume while ringing. R Each press MAMPLIFIED VOLUMEN, ringer volume is increased by several levels. Base unit 1 2 3 0 a MPAUSEN Useful features during a call Dial the phone number. Lift the corded handset. Note for handset and base unit: R A 3 second pause is inserted each time you press MDN (Pause) on the handset or MPAUSEN on the base unit.
Making/Answering Calls R This feature is not available while using the speakerphone. Recall/flash Handset / Base unit MRECALLN allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 31. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider.
Making/Answering Calls 3 To complete the transfer: Press MOFFN. To establish a conference call: MMENUN a MbN: “Conference” a MOKN R To leave the conference, press MOFFN. The other 2 parties can continue the conversation. R To put the outside call on hold: MMENUN a MbN: “Hold” a MOKN To resume the conference: MMENUN a MbN: “Conference” a MOKN R To cancel the conference: MMENUN a MbN: “Stop Conference” a MOKN You can continue the conversation with the outside caller.
Making/Answering Calls 2 3 MbN: Select the desired setting. a MOKN Proceed with the operation for your unit. Handset: MOFFN Base unit: MEXITN Key lock Handset The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on. To turn key lock on, press MMENUN for about 3 seconds. N for about 3 R To turn key lock off, press M seconds. Note: R Calls to emergency numbers cannot be made until key lock is turned off.
Nuisance Call Block Using the call block button You can press the MBLOCKN on the handset or MCALL BLOCKN button on the base unit in the following situation to disconnect the current call and add a phone number to the call block list: – when an incoming call is being received – when an incoming call is being recorded by the answering system – when talking on an outside call on the base unit Once a phone number has been added to the call block list, the unit will block calls from that phone number in the fut
Nuisance Call Block 3 4 5 MMENUN a MbN: “Add” a MOKN Enter the desired number (2-8 digits). MOKN a MOFFN Base unit 1 2 3 4 5 2 MbN: “Single Number” or “Range of Numbers” a MOKN 3 MbN: Select the desired entry. R After viewing, press MEXITN to exit. 4 To edit a number: MEDITN a Edit the number. a MOKN a MEXITN MCALL BLOCKN MbN: “Range of Numbers” a MOKN To erase a number: MERASEN a MbN: “Yes” a MOKN a MEXITN MADDN Enter the desired number (2-8 digits).
Phonebook 4 5 Phonebook You can add 100 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 24). Important: R All entries can be shared by the base unit and any registered handset. Adding phonebook entries Handset / Base unit 1 Proceed with the operation for your unit. Handset: MFN a MMENUN Base unit: M N a MMENUN 2 3 MbN: “New Entry” a MOKN Enter the party’s name.
Phonebook 2 3 To scroll through all entries MbN: Select the desired entry. To search by first character Press the dial key (0 to 9, or #) which contains the character you are searching for (page 49). MbN: Scroll through the phonebook if necessary. To search by category MSEARCHN a MbN: “Category” a MOKN MbN: Select the desired category. a MOKN MbN: Scroll through the phonebook if necessary. Proceed with the operation for your unit. Handset: M N Base unit: Lift the corded handset.
Phonebook – Press and hold the desired speed dial key (1 to 9). – Press MSPEED DIALN and then enter the desired speed dial key (1 to 9). Adding phone numbers to speed dial keys Handset You can assign 1 phone number to each of the dial keys (1 to 9). n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9). a MADDN 2 3 MbN: “Manual” a MOKN 4 Enter the party’s phone number (24 digits max.). a MOKN 2 times aMOFFN Enter the party’s name (16 characters max.).
Phonebook 2 3 MbN: Select the desired entry. Lift the corded handset. Note for base unit: R You can dial phone numbers in the speed dial while you are on a call. One-touch dial buttons Making a call Base unit Press the desired one touch dial button (M N to M N), then lift the corded handset. Note: R You can dial phone numbers in the one-touch dial while you are on a call. You can store phone numbers to the base unit’s one-touch dial buttons (M N to M N).
Programming Menu list To access the features, there are 2 methods. Handset / Base unit n Scrolling through the display menus 1 MMENUN 2 Handset: Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Base unit: Press MCN, MDN, M N, or M N to select the desired main menu. a MOKN 3 4 Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUNa Enter the desired code.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off On #338 / 43 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code Activate Base Unit Beep On #339 / 43 Number of Rings*1 2-9 Rings <8 Rings> Auto #211 / 46 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 / 47 #306 / 45 #310 / 46 – Remote Code*1 Call Screening Answer On*1 Answer Off*1 Main menu: Off – – #327 41 – –
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume Off-6 <6> #160 Ringtone*4 (Handset) #161 Do Not Disturb Mode – On/Off On #238 / 34 Do Not Disturb Mode – Start/End <23:00/06:00> #237 / 34 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*1 Single Number – Range of Numbers – Withheld Settings Code On Unit #217 / 22 #240 / 23 One Touch Dial – – #247 Speed Dial – – #261 / 25 27 Mode*1, *9 – Eco Eco Plus #725 / 16 Security*1, *9 – Enhanced #729 / 37 #302 / 41 Eco Record Greeting*1 Display Setup – – LCD & Key Backlight Off #276 – Contrast (Display contrast) Level 1-4 <2> #145 – Handset Name Display Name #104 3
Programming Sub-menu 1 Sub-menu 2 – Repeater Mode*1 Register #138 Unit / 38 – #130 37 Register*2 – #131 38 – #131 38 On #150 12 #110 – Cancel Register*2 Battery Saving Mode – Display Main menu: Code On Register Handset Cancel Language Settings / 15 “Baby Monitor”*13 Sub-menu 1 Settings Code On/Off – On #268 35 Sensitivity Level – Low High #269 36 Main menu: Sub-menu 2 “Key Finder”*6, *13 Sub-menu 1 Sub-menu 2 Settings C
Programming *1 If you program these settings using one of the units, you do not need to program the same item using another unit. *2 This menu is not displayed when scrolling through the display menus. It is only available in direct command code. *3 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”.
Programming 7 8 9 MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls. Changing the start and end time MbN: Select the desired snooze setting. a MOKN 1 2 Handset / Base unit MOKN a MOFFN Note: R Press MSTOPN to stop the alarm completely. R When the handset is in use, the alarm will not sound until the handset is in standby mode. R Press any dial key or MSNOOZEN to stop the sound but keep the snooze function activated.
Programming monitoring handset, base unit, or the phone number stored when it detects sound. To monitor from an outside line Important: R You should perform a test run of the baby monitor procedure to ensure that the baby monitor feature is set correctly. For example, test its sensitivity. Check the connection if you are diverting the baby monitor to an outside line. R This feature should not be used as a substitute for a medical or caregiver’s supervision.
Programming 3 4 5 6 7 – To answer the call with the base unit, press MZN 3 times.*1 *1 If MMUTEN is pressed, press M N 2 times. MbN: “On” a MOKN MbN: Select the outside line. a MEDITN MMENUN a MbN: “Edit” a MOKN Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN 2 times Erasing an outside monitoring number Handset 1 Press MMENUN on the handset being monitored. 2 3 4 5 6 MbN: “On/Off” a MOKN n When monitoring from an outside line: Answer the call.
Programming restricted units from dialling any phone number in that area code. Handset / Base unit 1 2 3 MMENUN#256 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 52. MbN: Selected the desired units to be restricted. a MSELECTN R “ ” is displayed next to the selected numbers. R To cancel the selected unit: MbN: Select the unit. a Press MSELECTN again. “ ” disappears. 4 5 MOKN 6 Enter the phone number or area code to be restricted (8 digits max.).
Programming 3 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 52. referring to the Installation Guide for the DECT repeater. 1 Base unit: Press and hold M 2 DECT repeater: Connect the AC adaptor, then wait until the indicator and indicator light green.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features Handset / Base unit When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Note: R If the entry has already been viewed or answered, “ ” is displayed. Editing a caller’s phone number Handset 1 2 3 4 5 MCN CID MbN: Select the desired entry. a MMENUN MbN: “Edit & Call” a MOKN Edit the number. M N Base Unit 1 2 3 4 MCIDN MbN: Select the desired entry. a MEDITN Edit the number. Lift the corded handset. Erasing selected caller information Handset / Base Unit 1 Proceed with the operation for your unit.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 47). Important: R Make sure the unit’s date and time setting is correct (page 15).
Answering System message, your own recorded greeting message is erased. You can configure this setting using either the base unit or one of the handsets. Handset / Base Unit 1 2 3 MMENUN#304 MOKN Proceed with the operation for your unit.
Answering System Calling back (Caller ID subscribers only) Using the handset When new messages have been recorded, is displayed on the handset with the total number of new messages. 1 2 To listen to new messages: MMENUN#323 To listen to all messages: MMENUN#324 Press MMENUN during playback. MbN: “Call Back” a MOKN n Editing the number before calling back 1 Press MMENUN during playback. 2 3 When finished, press MOFFN.
Answering System You can configure this setting using either the base unit or one of the handsets. Important: R A new message alert is stopped 1 minute after the unit starts to call. The unit will not retry the call even if the call is not answered. Storing a phone number to which the unit makes an alert call Handset Turning on/off the new message alert setting Handset / Base Unit 1 2 3 4 MbN: Select the desired setting. a MOKN Proceed with the operation for your unit.
Answering System Activating/inactivating the remote access code to play messages If you activate this feature, you must enter the remote access code (page 45) to play the new message from the new message alert call. This is so that unauthorised parties cannot listen to your messages. The default setting is “Inactivate”. – “Inactivate”: You can listen to the message by pressing 4 to play new messages (without entering the remote access code).
Answering System 3 Voice guidance During remote operation, the unit’s voice guidance starts and prompts you to press 1 to perform a specific operation, or press 2 to listen to more available operations. Note: R If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call. Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back.
Answering System Handset / Base Unit 1 2 3 MMENUN#211 MbN: Select the desired setting. a MOKN Proceed with the operation for your unit. Handset: MOFFN Base unit: MEXITN For landline voicemail service subscribers To receive voicemail and use answering system properly, please note the following: R To use the voicemail service (page 48) provided by your phone service provider rather than the unit’s answering system, turn off the answering system (page 41).
Useful Information 2 Voicemail service Voicemail is an automatic answering service offered by your phone service provider. After you subscribe to this service, your service provider/ telephone company’s voicemail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your phone service provider, not your telephone. is displayed When you have new messages, on the handset if message indication service is available.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 49). – Handset: Press MFN or MEN to move the cursor left or right. – Base unit: Press M N or M N to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press MCLEARN to erase the character or number highlighted by the cursor.
Useful Information Extended 1 character table ( z 1 ) 2 3 4 5 6 7 8 9 y 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 ) 2 3 4 5 6 R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 3 4 5 6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 50 TGF320E(en)_0123_ver020.
Useful Information Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled. Re-register the handset (page 37).
Useful Information Problem Cause/solution I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. R The base unit’s AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired.
Useful Information Making/answering calls, intercom Problem Cause/solution R The handset is too far from the base unit. Move closer. R The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it (page 37). R Activating eco mode reduces the range of the base unit in standby mode. If required, turn eco mode off (page 16). is displayed. Noise is heard, sound cuts in and out.
Useful Information Problem Cause/solution Time on the unit has shifted. R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 30). The name stored in the phonebook is not fully displayed while an outside call is being received. R Edit the phonebook entry name to fit in 1 line of text (page 25). Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 41).
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Key finder: 30, 32 Key lock: 21 Keytones: 31 M Making calls: 17 Missed calls: 39 Mute: 18 N Noise reduction: 19 Nuisance call block: 22 O OK Key: 13, 14 One-touch dial buttons: 27 P Pause: 17 Phonebook: 24 PIN: 37 Power failure (power backup operation): 11 Power on/off: 15 Privacy mode: 31 R Recall/flash: 19 Redialling: 17 Repeater: 38 Ringer tone: 30 S Security for phone calls: 37 Speakerphone: 17 Speed dial: 25 T Talking Caller ID: 39 Time adjustment: 30 Transferring calls: 19 Troubleshooting: 51 V
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IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: www.shop.panasonic.
