Operating Instructions Digital Cordless Answering System Model No. KX-TGE820E KX-TGE822E KX-TGE823E Model shown is KX-TGE820. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................4 Graphical symbols for use on equipment and their descriptions ..........................................5 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGE820 KX-TGE820 KX-TGEA25 1 KX-TGE822 KX-TGE820 KX-TGEA25 2 KX-TGE823 KX-TGE820 KX-TGEA25 3 Series Model No. KX-TGE820 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/Part number KX-TGE820 KX-TGE822 KX-TGE823 A AC adaptor for base unit/PNLV226E0Q 1 1 1 B Telephone line cord/PNJA1191Z (for U.K.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V DECT repeater KX-A406 Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product.
Introduction Ecodesign information Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. "ErP Free Web Product Information" is available at the following URL: https://www.ptc.panasonic.eu/compliance-documents Power consumption in networked standby and guidance are mentioned in the web site above. Note: R For more information about the energy efficiency of the product, please visit our web site, www.panasonic.com, and enter the model number in the search box.
Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 6 Helpline Tel. No.: U.K.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure.
Important Information putting the base unit on a bay window or near a window.) R Coverage and voice quality depends on the local environmental conditions. R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment R Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. R The product should be kept free from excessive smoke, dust, high temperature, and vibration.
Important Information For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. R Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union.
Getting Started Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E. R Use only the supplied telephone line cord.
Getting Started Removing the battery Note when setting up Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a horizontally oriented AC outlet that faces the floor, such as an AC outlet installed on a ceiling or under a table, as the weight of the adaptor may cause it to become disconnected.
Getting Started Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 18 hours max. Not in use (standby) 250 hours max. Note: R Actual battery performance depends on usage and ambient environment. R When eco mode is set to “Eco Plus”, the base unit stops communicating with the handset while it is in standby mode. As a result, the handset uses more power than usual to search for the base unit and therefore battery usage time is shortened (page 16).
Getting Started R: Recall/Flash ECO: Eco mode shortcut key Microphone Receiver Display M N (Off/Power) M N (Call block) Call block indicator Charge contacts Item Meaning Missed call*2 (page 43) Eco mode is set to “Eco”. (page 16) Eco mode is set to “Eco Plus”. (page 16) Noise reduction is set. (page 19) n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows.
Getting Started Item Meaning IN USE Answering system is being used by another handset or the base unit. *1 *2 *3 KX-TGE822/KX-TGE823 Caller ID subscribers only Voicemail subscribers only Icon Action Stores phone numbers. Erases the selected item. Allows you to make an intercom call.*1 C Erases a number/character. Puts the call on mute. Base unit display items Item Meaning -- “Greeting Only” is selected. Caller messages are not recorded.
Getting Started Recording your greeting message You can record your own greeting message instead of using a pre-recorded greeting message. See page 45 for details. 1 2 3 MMENUN#302 Message indicator The message indicator is located on top of the handset and informs you of the following status with its flashing. Indicator Status Flashing rapidly – Incoming call is now being received. (page 18) – An alarm sounds. (page 36) Flashing slowly*1 – There are new messages.
Getting Started Setting the eco mode 1 2 MMENUN#725 MbN: Select the desired setting. a MOKN aM N Note: R If there is a handset that is not compatible with Eco Plus registered to the base unit, “Eco Plus” is not available. If that handset is registered while “Eco Plus” was already selected, the setting changes to “Off”. R When there is another cordless phone in use nearby, the base unit transmission power may not be reduced.
Making/Answering Calls Pause (for PBX/long distance service users) Making calls 1 Lift the handset and then dial the phone number. R To correct a digit, press MCLEARN. 2 Press M N to make the call. R To make the call using the speakerphone, press MZN. 3 When you finish talking, press M N or place the handset on the base unit or charger. Note: R To switch to the speaker, press MZN. To switch back to the receiver, press MZN/ M N.
Making/Answering Calls Note: R To change the ringer volume and ringer tone for an outside call, see page 33. Useful features during a call Hold 1 2 3 Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N. Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. that is in use after you hear the call waiting tone. 1 2 Press MR/ECON to answer the 2nd call.
Making/Answering Calls R To cancel the conference: MMENUN a MbN: “Stop Conference” a MOKN You can continue the conversation with the outside caller. Call share Available for: KX-TGE822/KX-TGE823 You can join an existing outside call. To join the conversation, press M N when the other handset is on an outside call. Note: R When another user joins the conversation, the interrupt tone sounds. R To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 35).
Making/Answering Calls Calling the misplaced mobile phone Base unit: MMOBILE LOCATORN R To stop calling, press MMOBILE LOCATORN again. Important: R While the base unit is calling the mobile phone, the outside line is used. Even if the mobile phone answers, you cannot talk with the mobile phone and the base unit beeps for 1 minute. To end the call, press MMOBILE LOCATORN on the base unit. Charges may be incurred if the mobile phone answers the call.
Making/Answering Calls Setting the key lock mode 1 2 MMENUN#246 MbN: Select the desired setting. a MOKN aM N Turning the key lock on/off n Without a password: Press # for about 2 seconds during standby mode. n With a password: 1 Press # for about 2 seconds during standby mode. 2 Enter your key lock password (4 digits). a MOKN 2 times R If you forget your password, see page 55. Note: R You can turn off the handset while the key lock is on.
Nuisance Call Block Nuisance call block You can press the M N key in the following situations to disconnect the current call and add a phone number to the call block list: – when an incoming call is being received – when an incoming call is being recorded by the answering system – when talking on an outside call Once a phone number has been added to the call block list, the unit will block calls from that phone number in the future. 1 Press M above.
Nuisance Call Block Blocking incoming calls that have no phone number Displaying and clearing the blocked call count You can block calls when no phone number is provided, such as private callers. The total number of blocked calls (up to 65,000) will be displayed. 1 2 3 4 1 2 3 M 4 5 MCLEARN M N MbN: “Nuisance Call Block” a MOKN MbN: “Withheld” a MOKN MbN: Select the desired setting. a MOKN aM N N MbN: “Nuisance Call Block” a MOKN MbN: “Blocked Calls Count” a MOKN R To exit, press M N.
Automated Call Block entry to the phonebook or allow name list to connect the call next time. Automated call block Automated call block means the unit screens incoming calls before ringing. If the call is allowed, the unit will ring. If the call is identified as an automated/telemarketing call, the unit will not ring. The unit will play a greeting message to the caller and prompt them to enter an access code. This enables the unit to identify whether the call is automated.
Automated Call Block 4 Enter the new access code. a MOKN a M N Displaying and clearing the blocked call count The total number of blocked calls (up to 65,000) will be displayed. 1 2 3 4 M N a MOKN MbN: “Blocked Calls Count” a MOKN R To exit, press M N. MCLEARN MbN: “Yes” a MOKN a M N Adding to the allow name list You can allow specific callers to pass through by adding the caller’s name to the allow name list even if you do not know the caller’s number.
Automated Call Block Resetting to the pre-recorded greeting message for automated call block This procedure will erase your greeting message for automated call block and reset to the pre-recorded one. 1 2 3 M N a MOKN MbN: “Automated Call Greeting” a MOKN MbN: “Default” a MOKN 2 times a M N Playing back the greeting message for automated call block 1 2 3 4 M N a MOKN MbN: “Automated Call Greeting” a MOKN MbN: “Play Greeting” a MOKN To exit, press M N. Helpline Tel. No.: U.K.
Phonebook can identify who is calling (category ringer tone), if you have subscribed to Caller ID service. Phonebook You can add 200 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 28). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 1 2 3 4 MWN a MMENUN MbN: “New Entry” a MOKN Enter the party’s name.
Phonebook 3 4 Edit the name if necessary. a MOKN 5 MbN: Select the desired category (page 28). a MOKN 2 times a M Edit the phone number if necessary. a MOKN You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. N Adding phone numbers to speed dial keys Erasing entries Erasing an entry 1 Find the desired entry (page 28). a MMENUN 2 3 MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M Speed dial n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9).
Phonebook 3 MbN: “Yes” a MOKN a M N Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M 30 N. Helpline Tel. No.: U.K.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R R R R To exit the operation, press M N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*1 Auto 2-9 Rings <8 Rings> #211 50 Recording Time*1 <3 Minutes> 1 Minute Greeting Only*2 #305 50 #306 49 #310 50 – Remote Code*1 Call Screening Off Answer On*1 – – #327 45 Answer Off*1 – – #328 45 – #101 15 Once Daily Weekly #720 36 Manual #226 – Main menu: “Time Settings” Sub-menu 2 Sub-menu 1 Memo Alarm Alarm1-3 Time Adjustment*1, *3 Main menu: Settings – Set Date/T
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume (External) – Handset Off-6 <6> #160 – Ringer Volume (External) – Base Unit*1 Off-6 <3> #G160 – Ringer Volume (Intercom) (Handset) 1-6 <6> #175 – Ringtone (External)*5 (Handset) #161 – Ringtone (Intercom)*5 (Handset) #163 – Do Not Disturb Mode – On/Off On #238 37 Do Not Disturb Mode – Start/End <23:00/06:00> #237 37 Do Not Disturb Mode – Ring
Programming Sub-menu 1 Sub-menu 2 Settings Code Talking Caller ID Handset Off #162 43 Base Unit*1 Off #G162 43 Off Every 3 Hours Every 6 Hours #176 17 Block #787 25 Low Battery Alert Automated Call Block*1 – Block/Unblock Allow Name List Nuisance Call Block*1 #794 26 Access Code <1> – #789 25 Automated Call Greeting Record Greeting #791 26 Play Greeting #792 27 Default #793 27 Blocked Calls Count – #790 26 Single Number – #217
Programming Sub-menu 1 Settings Code Auto Intercom*4 Sub-menu 2 – On #273 21 Keytones – Off #165 – Key Lock Mode – with Password #246 21 Call Restrict*1 – Auto Talk*8 – Line Setup Recall/Flash*1, *9 #256 40 On – #200 18 80 msec. 90 msec. <100 msec.> 110 msec. 160 msec. 200 msec. 250 msec. 300 msec. 400 msec. 600 msec. 700 msec. 900 msec.
Programming Main menu: “Caller List” Operation Code Viewing the caller list. #213 43 *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. (KX-TGE822/KX-TGE823) *2 This menu is not displayed when scrolling through the display menus. It is only available in direct command code. *3 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
Programming n Weekly: MbN: Select the desired day of the week and press MSELECTN. a MOKN R If you have set the alarm, the alarm sounds even if do not disturb mode is turned on. 5 6 Set the desired time. a MOKN Turning do not disturb mode on/off Enter a text memo (10 characters max.). a MOKN MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls.
Programming Baby monitor This feature allows you to listen in on a room where another handset is located, allowing you to easily monitor from different areas of the house or place. The monitored handset (placed in a baby’s room, for example) will automatically call the monitoring handset or the phone number stored when it detects sound.
Programming Turning off the baby monitor Answering the baby monitor The monitored handset cannot be used while baby monitor is set to “On”. n When monitoring with a handset: Press M N to answer calls. If you want to respond from the monitoring handset, press MMUTEN. R The monitoring handset will answer calls automatically when the auto intercom feature is set to “On” (page 21). 1 Press MMENUN on the handset being monitored.
Programming Displaying the handset name You can select whether or not the handset name is displayed in standby mode. The default setting is “Off”. 1 2 MMENUN#105 MbN: Select the desired setting. a MOKN aM N Note: R If you set repeater mode to “On” (page 41): – Security is set to “Normal” and is displayed. – “Security” is not displayed in the display menu (page 34). R When enhanced security is enabled, sound may cut in and out during conversations.
Programming Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit (for example, is displayed even when the handset is near the base unit), re-register the handset. 1 Handset: MMENUN#130 2 MbN: Select a base unit number. a MOKN R This number is used by the handset as a reference only. 3 Base unit: Press and hold MHANDSET LOCATORN for about 5 seconds.
Programming referring to the Installation Guide for the DECT repeater. 1 Base unit: Press and hold MHANDSET LOCATORN for about 5 seconds. 2 DECT repeater: Connect the AC adaptor, then wait until the indicator and indicator light green. 3 Base unit: To exit the registration mode, press MHANDSET LOCATORN. 42 Helpline Tel. No.: U.K.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Note: R If is displayed in step 2, not all of the information is shown. To see the remaining information, press MEN. To return to the previous screen, press MFN. R If the entry has already been viewed or answered, “ ” is displayed. – “ ” indicates the caller blocked by Nuisance call block. – “ ” indicates the caller blocked by Automated call block. Editing a caller’s phone number 1 2 3 4 5 M N MbN: Select the desired entry. a MMENUN MbN: “Edit & Call” a MOKN Edit the number.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 50). Important: R Make sure the unit’s date and time setting is correct (page 15). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one. 1 2 MMENUN#304 MOKN a M MMENUN#303 M N Listening to messages Important: R When using the base unit or handset to listen to messages, the noise reduction feature (page 19) is activated automatically in spite of the setting ( is not displayed).
Answering System Note: R To switch to the receiver, press M N. n Editing the number before calling back 1 Press MMENUN during playback. 2 3 Operating the answering system MMENUN a a MOKN Key Operation MjN or MkN Adjust the receiver or speaker volume (during playback) 1 or MFN Repeat message (during playback)*1 2 or MEN Skip message (during playback) MbN: “Edit & Call” a MOKN Edit the number.
Answering System Storing a phone number to which the unit makes an alert call n From the phonebook: 1 MMENUN#338 2 MbN: “Notification to” a MOKN a MADDN 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired phonebook entry. a MOKN a M N n By entering a phone number: 1 MMENUN#338 2 MbN: “Notification to” a MOKN a MADDN 3 4 MbN: “Manual” a MOKN 5 Enter the desired number (24 digits max.). a MOKN 2 times a M N Enter the desired name (16 characters max.).
Answering System Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely.
Answering System Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 20 times. R A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back. R You can either hang up, or enter your remote access code again and begin remote operation (page 49). 1 2 MMENUN#211 MbN: Select the desired setting.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 3 4 5 6 7 8 9 3 4 5 6 7 8 9 4 5 6 7 8 9 7 8 9 Numeric entry table (0-9) z 1 2 Greek character table ( z 1 ) 2 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 52 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank.
Useful Information Menu list Problem Cause/solution The display is in a language I cannot read. R Change the display language (page 15). I cannot activate the eco mode. R You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 41). I cannot register a handset to a base unit. R The maximum number of base units (4) is already registered to the handset. Cancel unused base unit registrations from the handset (page 41). R You entered the wrong PIN.
Useful Information Problem Cause/solution Noise is heard, sound cuts in and out. R You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. Sound quality seems to be getting worse.
Useful Information Problem Cause/solution Caller information is not announced. R To use the Talking Caller ID feature, store the name and phone number in the phonebook (page 28). R The handset or base unit’s ringer volume is turned off. Adjust it (page 18, 33). R The Talking Caller ID feature is turned off. Turn it on (page 34). R Depending on the number of rings setting, the answering system may answer calls before announcing the caller information. Select a different setting (page 50).
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H Additional base units: 40 Alarm: 36 Answering calls: 18 Answering system: 45 Call screening: 50 Erasing messages: 46, 47, 49 Greeting message: 45 Greeting only: 50 Listening to messages: 46, 49 New message alerting: 47 Number of rings: 50 Recording time: 50 Remote access code: 49 Remote operation: 49 Turning on/off: 45 Auto intercom: 21 Auto talk: 18, 35 Automated call block: 25 Baby monitor: 38 Base unit Cancelling: 41 Selecting: 41 Battery: 11, 12 Call restriction: 40 Call
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
