Operating Instructions Digital Cordless Answering System Model No. KX-TGE220E Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGE220E(en)_1005_ver101.
Table of Contents Introduction Accessory information ..................................3 General information ......................................4 Important Information For your safety .............................................6 Important safety instructions ........................7 For best performance ...................................7 Other information .........................................8 Specifications ...............................................9 Getting Started Setting up ..........
Introduction Accessory information Supplied accessories No. Accessory item/Part number Quantity A AC adaptor/PNLV226E0X 1 B Telephone line cord/PNJA1113Y (Black/for U.K.) or PNJA1037Z (Transparence/for U.K.) 1 C Rechargeable batteries*1 2 D Handset cover*2 1 E Belt clip/PNKE1312Z1 1 *1 *2 See page 3 for replacement battery information. The handset cover comes attached to the handset.
Introduction Expanding your phone system Handset (optional): KX-TGEA20E You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handsets may be a different colour from that of the supplied handsets. Sales and support information Customer Communications Centre R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.
Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGE2xxE_(en_en)_0307_ver.030.
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
Important Information R Do not place heavy objects on top of the product. R When you leave the product unused for a long period of time, unplug the product from the power outlet. R The product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
Important Information Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved. Note for battery removal procedure Refer to “Battery installation” on page 10. Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx.
Getting Started Battery installation Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E. R Use only the supplied telephone line cord.
Getting Started Panasonic Ni-MH battery performance (supplied batteries) Note when setting up Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
Getting Started Receiver Display M N (Off/Power) M N (Smart Function Key/Noise reduction key) indicator Charge contacts Controls Handset B A K L C D n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows.
Getting Started Base unit A B C D E Item Meaning Z Speakerphone is on. (page 17) The line is in use. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received. Missed call*1 (page 36) Eco mode is set to “Eco”. (page 15) Eco mode is set to “Eco Plus”. (page 16) F G H I JK Charge contacts Speaker M N (MOBILE LOCATOR) M N (HANDSET LOCATOR) MjN/MkN (VOL.
Getting Started Item Meaning Icon Action Line in use Someone is using the line. n Stops recording or playback. IN USE Answering system is being used by another handset or the base unit. *1 *2 Stores phone numbers. Caller ID subscribers only Voice mail subscribers only Erases the selected item. Allows you to make an intercom call. C Erases a number/character. Puts the call on mute. Base unit display items Item Meaning -- “Greeting Only” is selected. Caller messages are not recorded.
Getting Started Recording your greeting message You can record your own greeting message instead of using a pre-recorded greeting message. See page 38 for details. 1 2 3 MMENUN#302 MbN: “Yes” a MOKN Record a greeting message. a MSTOPN aM N Other settings Smart Function Key ( key) The Smart Function Key ( key) is located on the bottom of the handset and informs you with its flashing to allow you to activate the following features by simply pressing this key.
Getting Started When this setting is selected, is displayed on the handset display instead of . – “Eco Plus”: Reduces the base unit transmission power completely in standby mode. is When this setting is selected, displayed on the handset display instead of . – “Eco Off” (default setting): Turns off eco mode. / When this setting is selected, are not displayed in the handset display. Note: R If there is a handset that is not compatible with Eco Plus registered to the base unit, “Eco Plus” is not available.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N N or When you finish talking, press M place the handset on the base unit or charger. Dial the phone number and press MZN. When you finish talking, press M N. Note: R To switch back to the receiver, press MZN/ N.
Making/Answering Calls Useful features during a call Note: R Please contact your service provider/ telephone company for details and availability of this service in your area. Hold Handset noise reduction 1 2 3 This feature allows you to hear the voice of the person you are talking to clearly, by reducing the surrounding noise coming from the other party’s telephone. Press M N to turn on/off while talking. Press MMENUN during an outside call. MbN: “Hold” a MOKN To release hold, press M N.
Making/Answering Calls Transferring calls, conference calls Mobile locator Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. 1 2 3 4 5 During an outside call, press MMENUN. MbN: “Intercom” a MOKN MbN: Select the desired unit. a MOKN Wait for the paged party to answer. R If the paged party does not answer, press MBACKN to return to the outside call. To complete the transfer: Press M N.
Making/Answering Calls Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press M N, then press N. M R To turn key lock off, press M N for about 3 seconds. Note: R Calls to emergency numbers cannot be made until key lock is turned off. Making an intercom call 1 2 3 MMENUN a MINTN MbN: Select the desired unit. a MOKN When you finish talking, press M N.
Phonebook Phonebook You can add 150 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category. Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 MWN a MMENUN MbN: “New Entry” a MOKN Changing category names/setting category ringer tone 1 2 3 4 Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 45).
Phonebook pauses after the number and PIN as necessary (page 17). Editing entries 1 2 3 4 Find the desired entry (page 21). a MMENUN MbN: “Edit” a MOKN Speed dial Edit the name if necessary. a MOKN You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Edit the phone number if necessary. a MOKN 5 MbN: Select the desired category (page 21).
Phonebook Erasing an entry 1 2 3 Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M N Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGE2xxE_(en_en)_0307_ver.030.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R R R R N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*1 2-9 Rings <8 Rings> Auto #211 43 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 43 – Remote Code*1 Call Screening Off #306 42 #310 43 Answer On*1 – – #327 38 Answer Off*1 – – #328 38 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 – Time Adjustment*1, *3 Main menu: Settings – Set Date/Time*1 Code – #101 14 Once Daily Weekly #720 29
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset Off-6 <6> #160 – Ringer Volume – Base Unit*1 Off-6 <3> #G160 – Ringtone*4 (Handset) #161 – Do Not Disturb Mode – On/Off On #238 30 Do Not Disturb Mode – Start/End <23:00/06:00> #237 30 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Settings Key Finder Setup*6 – 1:Add New Device (for Finder1)*7 – 2:Add New Device (for Finder2) – 3:Add New Device (for Finder3) – 4:Add New Device (for Finder4) Change Name*1 Finder1 #6561 Finder2*8 #6562*9 Finder3*8 #6563*9 Finder4*8 #6564*9 Register Code – #6571 – – #6572*9 #6573*9 #6574*9 Cancel Register – #6581 – #6582*9 #6583*9 #6584*9 Nuisance Call Block*1 Single Number – Range of Numbers – Withheld On #217 31 #240 31 Speed Dia
Programming Sub-menu 1 Sub-menu 2 – Auto Talk*11 Line Setup Recall/Flash*1, *12 Settings Code On #200 17 900 msec. 700 msec. 600 msec. 400 msec. 300 msec. 250 msec. 200 msec. 160 msec. 110 msec. <100 msec.> 90 msec. 80 msec.
Programming *2 *3 *4 *5 *6 *7 *8 *9 *10 *11 *12 *13 *14 This menu is not displayed when scrolling through the display menus. It is only available in direct command code. This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 14).
Programming 5 6 7 n Weekly: MbN: Select the desired day of the week and press MSELECTN. a MOKN Set the desired time. a MOKN R If you have set the alarm, the alarm sounds even if do not disturb mode is turned on. Enter a text memo (10 characters max.). a MOKN 1 2 MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls. 8 MbN: Select the desired snooze setting. a MOKN 9 MOKN a M MMENUN#238 MbN: Select the desired setting.
Programming Nuisance call block This feature rejects calls from unwanted callers (Caller ID subscribers only). The following items are available when storing phone numbers in the call block list (50 max.). – “Single Number”: The unit can reject calls from specific phone numbers. – “Range of Numbers”: The unit can reject calls that begin with a number stored in the call block list, such as a toll-free phone number prefix or certain area codes.
Programming 4 5 MbN: “Yes” a MOKN To monitor with a handset MbN: “Yes” a MOKN a M N Baby monitor This feature allows you to listen in on a room where another handset is located, allowing you to easily monitor from different areas of the house or place. The monitored handset (placed in a baby’s room, for example) will automatically call the monitoring handset or the phone number stored when it detects sound.
Programming Note: R The registered name/number is displayed. 2 3 Turning off the baby monitor The monitored handset cannot be used while baby monitor is set to “On”. 1 2 3 Press MMENUN on the handset being monitored. MbN: “On/Off” a MOKN MbN: “Off” a MOKN a M N Editing an outside monitoring number 1 2 3 4 5 6 7 2 3 4 5 6 Edit the name if necessary. a MOKN Edit the phone number if necessary. a MOKN 2 times Press MMENUN on the handset being monitored.
Programming 3 MOKN a M is displayed. The default setting is “Normal”. N Displaying the handset name You can select whether or not the handset name is displayed in standby mode. The default setting is “Off”. 1 2 MMENUN#105 MbN: Select the desired setting. a MOKN aM N Call restriction You can restrict selected handsets from dialling certain numbers. You can assign up to 6 phone numbers to be restricted, and select which handsets are to be restricted.
Programming Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit (for example, is displayed even when the handset is near the base unit), re-register the handset. 1 Handset: MMENUN#130 2 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M N again to stop, then repeat this step. 3 Handset: MOKN a Wait until “Base PIN” is displayed.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Note: R If is displayed in step 2, not all of the information is shown. To see the remaining information, press MEN. To return to the previous screen, press MFN. R If the entry has already been viewed or answered, “ ” is displayed. Using the Smart Function Key is displayed and the indicator When flashes slowly, there are missed calls. Press M N in step 1 on “Viewing the caller list and calling back”, page 36.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 43). Important: R Make sure the unit’s date and time setting is correct (page 14). Memory capacity (including your greeting message) The total recording capacity is about 40 minutes.
Answering System – If the message recording time (page 43) is set to “Greeting Only”, callers’ messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.
Answering System Using the Smart Function Key is displayed and the indicator When flashes slowly, there are new messages. Press M N in step 1 on “Using the handset”, page 39. R “New Message” must be set to “On” in “Setting the Smart Function Key”, page 15. Calling back (Caller ID subscribers only) 1 2 n Editing the number before calling back 1 Press MMENUN during playback. 2 3 Operating the answering system MMENUN a Press MMENUN during playback.
Answering System After you answer the new message alert call, you can listen to messages from that call (page 41). Important: R A new message alert is stopped 1 minute after the unit starts to call. The unit will not retry the call even if the call is not answered. Storing a phone number to which the unit makes an alert call n From the phonebook: 1 MMENUN#338 2 3 4 MbN: “Notification to” a MOKN a MADDN MbN: “Phonebook” a MOKN MbN: Select the desired phonebook entry.
Answering System Note: R Within 10 seconds after listening to new messages, you can press #9 during the call to turn off the new message alert by a call feature. R Even if the unit makes a new message alert call, the handset redial list does not show the record. Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings.
Answering System Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 20 times. R A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back. R You can either hang up, or enter your remote access code again and begin remote operation (page 42).
Answering System Selecting “Greeting Only” You can select “Greeting Only” which sets the unit to announce a greeting message to callers but not record messages. Select “Greeting Only” in step 2 on “Caller’s recording time”, page 43. Note: R When you select “Greeting Only”: – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later.
Useful Information Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is displayed on the handset if message indication service is When you have new messages, available.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 46 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 TGE2xxE_(en_en)_0307_ver.030.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 14). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a M N Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 10). I fully charged the batteries, but still flashes or – – the operating time seems to be shorter.
Useful Information Problem Cause/solution I cannot make or answer a call. R An outside line is being used after a mobile locator feature is used. To end the call, press M N on the base unit. Caller ID/Talking Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. R If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 38). R The message memory is full. Erase unwanted messages (page 39). R The recording time is set to “Greeting Only”. Change the setting (page 43). R Your service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index I K Index A B C D E F H Additional handsets: 34 Alarm: 29 Answering calls: 17 Answering system: 38 Call screening: 43 Erasing messages: 39, 40, 42 Greeting message: 38 Greeting only: 43 Listening to messages: 39, 42 New message alerting: 40 Number of rings: 43 Recording time: 43 Remote access code: 42 Remote operation: 42 Turning on/off: 38 Auto intercom: 20 Auto talk: 17, 28 Baby monitor: 32 Battery: 10, 11 Call restriction: 34 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller I
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Notes 55 TGE2xxE_(en_en)_0307_ver.030.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.
