Operating Instructions Digital Cordless Phone Model No. KX-TGD310E KX-TGD312E KX-TGD313E Digital Cordless Answering System Model No. KX-TGD320E KX-TGD322E KX-TGD323E KX-TGD324E KX-TGD325E Model shown is KX-TGD310. Before initial use, see “Getting Started” on page 12. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGD31x_32xE(en)_0126_ver501.
Table of Contents Introduction Answering System Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical symbols for use on equipment and their descriptions ..........................................7 Answering system ......................................39 Turning the answering system on/off .........39 Greeting message ......................................
Introduction Model composition n KX-TGD310 series n KX-TGD320 series R Model shown is KX-TGD312. R Model shown is KX-TGD322. Base unit Handset Part No. Part No. KX-TGD310 KX-TGD310 KX-TGDA31 1 KX-TGD312 KX-TGD310 KX-TGDA31 2 KX-TGD313 KX-TGD310 KX-TGDA31 3 KX-TGD320 KX-TGD320 KX-TGDA31 1 KX-TGD322 KX-TGD320 KX-TGDA31 2 KX-TGD323 KX-TGD320 KX-TGDA31 3 KX-TGD324 KX-TGD320 KX-TGDA31 4 KX-TGD325 KX-TGD320 KX-TGDA31 5 Series Model No.
Introduction No. F *1 *2 *3 *4 *5 *6 *7 *8 Supplied handset qty. 1 unit*1 Accessory item/ Part number 2 units*2 Accessory quantity – AC adaptor for charger/ PNLV233EKX 3 units*3 4 units*4 5 units*5 2 3 4 1 KX-TGD310/KX-TGD320 KX-TGD312/KX-TGD322 KX-TGD313/KX-TGD323 KX-TGD324 KX-TGD325 See page 4 for replacement battery information. The handset cover comes attached to the handset.
Introduction Expanding your phone system Handset (optional): KX-TGDA30E You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handsets may be a different colour from that of the supplied handsets. Sales and support information Customer Communications Centre R For customers within the U.K.: 0344 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.
Introduction Contact in the UK: Panasonic Testing Centre on behalf of Panasonic UK, a branch of Panasonic Marketing Europe GmbH (Importer) Maxis 2, Western Road, Bracknell, Berkshire, RG12 1RT Confirmation of Compliance with UK Regulations This product complies with UK relevant Regulations and Standards (being those relevant for England, Wales and Scotland). Ecodesign information Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013.
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries.
Important Information R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment R Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. R The product should be kept free from excessive smoke, dust, high temperature, and vibration. R The product should not be exposed to direct sunlight. R Do not place heavy objects on top of the product.
Important Information Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
Getting Started n Charger Connect the AC adaptor plug to the unit until you hear a click. Connect the AC adaptor to the power outlet. Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started Controls Handset F G n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – VOL. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. – MFN W: View the phonebook entry. – MEN REDIAL: View the redial list. – MCN CID (Caller ID): View the caller list.
Getting Started n KX-TGD320 series: page 3 Item Meaning Security for phone calls is set to “Enhanced”. (page 35) Paging, intercom mode Z A B C D E Speakerphone is on. (page 18) The line is in use. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received. Missed call*1 (page 37) Eco mode is set to “Eco”. (page 17) Eco mode is set to “Eco Plus”. (page 17) The LCD and key backlight is off.
Getting Started Item Meaning Icon Action Baby monitor is activated. The name/number displayed next to the icon indicates the monitoring unit. (page 32) Line in use Someone is using the line. IN USE Answering system is being used by another handset or the base unit.*2 *1 *2 *3 Allows you to make an intercom call. Erases a number/character. Puts the call on mute. *1 KX-TGD320 series: page 3 Turning the power on/off Press M Handset soft key icons Icon Action OK Accepts the current selection.
Getting Started Recording your greeting message Available for: KX-TGD320 series (page 3) You can record your own greeting message instead of using a pre-recorded greeting message. See page 39 for details. 1 2 3 MMENUN#302 MbN: “Yes” a MOKN Record a greeting message. a MSTOPN a MOFFN Other settings Eco mode setting You can select the desired eco mode setting by pressing MECON. The following settings are available for eco mode.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N When you finish talking, press MOFFN or place the handset on the base unit or charger. 1 2 0 a MDN (Pause) Dial the phone number. a M Using the speakerphone Answering calls 1 Dial the phone number and press MZN. R Speak alternately with the other party.
Making/Answering Calls 3 To release hold, press M N. Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call. Recall/flash MRECALLN allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 28.
Making/Answering Calls MMENUN a MbN: “Conference” a MOKN R To leave the conference, press MOFFN. The other 2 parties can continue the conversation. R To put the outside call on hold: MMENUN a MbN: “Hold” a MOKN To resume the conference: MMENUN a MbN: “Conference” a MOKN R To cancel the conference: MMENUN a MbN: “Stop Conference” a MOKN You can continue the conversation with the outside caller. Intercom Intercom calls can be made between handsets in the same radio cell.
Phonebook can identify who is calling (category ringer tone), if you have subscribed to Caller ID service. Phonebook You can add 120 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 21). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 1 2 3 4 MFN W a MMENUN MbN: “New Entry” a MOKN Enter the party’s name.
Phonebook 3 4 Edit the name if necessary. a MOKN 5 MbN: Select the desired category (page 21). a MOKN 2 times 6 MOFFN Edit the phone number if necessary. a MOKN n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 9). a MADDN Erasing an entry 2 3 You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Adding phone numbers to speed dial keys Erasing entries 1 Speed dial Find the desired entry (page 21).
Phonebook 3 MbN: “Yes” a MOKN a MOFFN Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGD31x_32xE(en)_0126_ver501.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R To exit the operation, press MOFFN.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*2 2-9 Rings <5 Rings> Auto #211 44 Recording Time*2 1 Minute <3 Minutes> Greeting Only*3 #305 44 – Remote Code*2 Call Screening Off #306 43 #310 44 Answer On*2 – – #327 39 Answer Off*2 – – #328 39 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 – Time Adjustment*2, *4 Main menu: Settings – Set Date/Time*2 Code – #101 16 Once Daily Weekly #720 30
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset Off-6 <6> #160 – Ringer Volume – Base Unit*1, *2 Off-6 <3> #G160 – Ringtone*5 (Handset) #161 – Do Not Disturb Mode – On/Off On #238 31 Do Not Disturb Mode – Start/End <23:00/06:00> #237 31 Do Not Disturb Mode – Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming Sub-menu 1 Sub-menu 2 Settings Key Finder Setup*7 – 1:Add New Device (for Finder1)*8 – 2:Add New Device (for Finder2) – 3:Add New Device (for Finder3) – 4:Add New Device (for Finder4) Change Name*2 Finder1 #6561 Finder2*9 #6562*9 Finder3*9 #6563*9 Finder4*9 #6564*9 Register Code – #6571 – – #6572*9 #6573*9 #6574*9 Cancel Register – #6581 – #6582*9 #6583*9 #6584*9 Nuisance Call Block*2 Single Number – Range of Numbers – Withheld On #217 31 #240 32 Speed Dia
Programming Sub-menu 1 Sub-menu 2 Settings Code Line Setup Recall/Flash*2, *12 900 msec. 700 msec. 600 msec. 400 msec. 300 msec. 250 msec. 200 msec. 160 msec. 110 msec. <100 msec.> 90 msec. 80 msec.
Programming Sub-menu 1 Sub-menu 2 Settings Code #161 – On/Off On #238 31 Start/End <23:00/06:00> #237 31 Ring Delay 30 sec. <60 sec.> 90 sec. 120 sec.
Programming *12 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. *13 To prevent other users from joining your conversations with outside callers, turn this feature on. *14 KX-TGD310 series: page 3 *15 KX-TGD320 series: this menu icon is displayed when the key finder is not registered. *16 KX-TGD310 series: this menu icon is displayed when the key finder is not registered.
Programming Important: R Make sure the unit’s date and time setting is correct (page 16). R We recommend turning the base unit ringer off (page 26) in addition to turning do not disturb mode on. (KX-TGD320 series: page 3) R If you have set the alarm, the alarm sounds even if do not disturb mode is turned on. Turning do not disturb mode on/off 1 2 MMENUN#238 MbN: Select the desired setting. a MOKN R If you select “Off”, press MOFFN to exit.
Programming 2 3 4 5 MbN: “Single Number” a MOKN MMENUN a MbN: “Add” a MOKN Enter the phone number (24 digits max.). R To erase a digit, press MCLEARN. MOKN a MOFFN Storing a range of numbers 1 2 3 4 5 MMENUN#217 MMENUN a MbN: “Add” a MOKN Enter the desired number (2-8 digits). R To erase a digit, press MCLEARN. MOKN a MOFFN You can block calls when no phone number is provided, such as private callers. MMENUN#240 MbN: Select the desired setting.
Programming we recommend turning off the base unit ringer volume (page 26). n By entering phone numbers: 1 MMENUN#268 2 3 Setting the baby monitor Perform the setting operation with the handset to be monitored (for example, the handset placed in a baby’s room). 4 5 6 To monitor with a handset The internal baby monitor feature is available between handsets in the same radio cell. 1 2 3 MMENUN#268 MbN: “On” a MOKN MbN: Select “External” to monitor from an outside line.
Programming 5 6 MMENUN a MbN: “Erase” a MOKN MbN: “Yes” a MOKN a MOFFN Other programming Baby monitor sensitivity Changing the handset name You can adjust the sensitivity of the baby monitor. Increase or decrease the sensitivity to adjust the sound level needed to trigger the baby monitor feature. R This feature cannot be set during a monitoring call. The default handset name is “Handset 1” to “Handset 6”. You can customise the name of each handset (“Bob”, “Kitchen”, etc.).
Programming 6 Enter the phone number or area code to be restricted (8 digits max.). a MOKN a MOFFN Enhancing security for phone calls You can increase the security of phone conversations by setting this feature to “Enhanced”. When “Enhanced” is selected, is displayed. The default setting is “Normal”. 1 2 3 MMENUN#729 MbN: Selected the desired setting. a MOKN MOFFN Note: R If you set repeater mode to “On” (page 36): – Security is set to “Normal” and is displayed.
Programming 4 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 50. Selecting a base unit When “Auto” is selected, the handset automatically uses any available base unit it is registered to. When a specific base unit is selected, the handset makes and receives calls using that base unit only. If the handset is out of range of that base unit, no calls can be made.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 38 MCN CID MERASEN a MbN: “Yes” a MOKN a MOFFN Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGD31x_32xE(en)_0126_ver501.
Answering System Answering system Turning the answering system on/off Available for: KX-TGD320 series (page 3) The answering system is preset to on. The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 44). Important: R Make sure the unit’s date and time setting is correct (page 16).
Answering System – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. – If the message recording time (page 44) is set to “Greeting Only”, callers’ messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again.
Answering System Using the handset MbN: “Play” a MOKN You can also erase as follows: MMENUN a MbN: “Erase” a MOKN a MbN: “Yes” a MOKN *3 When new messages have been recorded, is displayed on the handset with the total number of new messages. 1 To listen to new messages: MMENUN#323 To listen to all messages: MMENUN#324 2 When finished, press MOFFN. Calling back (Caller ID subscribers only) 1 2 Note: R To switch to the receiver, press M N.
Answering System – store a phone number to which the unit makes the call to. – turn on the new message alert setting. After you answer the new message alert call, you can listen to messages from that call (page 42). Important: R A new message alert is stopped 1 minute after the unit starts to call. The unit will not retry the call even if the call is not answered.
Answering System 2 Press 4 to play the new message. Note: R Within 10 seconds after listening to new messages, you can press #9 during the call to turn off the new message alert by a call feature. R Even if the unit makes a new message alert call, the handset redial list does not show the record. Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings.
Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 20 times. R A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back. R You can either hang up, or enter your remote access code again and begin remote operation (page 43).
Answering System Selecting “Greeting Only” You can select “Greeting Only” which sets the unit to announce a greeting message to callers but not record messages. Select “Greeting Only” in step 2 on “Caller’s recording time”, page 44. Note: R When you select “Greeting Only”: – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later.
Useful Information Voicemail service Voicemail is an automatic answering service offered by your phone service provider. After you subscribe to this service, your phone service provider’s voicemail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your phone service provider, not your telephone. is displayed on the handset if message indication service is When you have new messages, available.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGD31x_32xE(en)_0126_ver501.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 16). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a MOFFN Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 13). I fully charged the batteries, but still flashes or – – the operating time seems to be shorter.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 18, 26). R Do not disturb mode is turned on. Turn it off (page 31). R If the handset is registered to multiple base units, the handset may not be able to make or receive calls or communicate with the base unit when the following conditions are met. – Eco mode is set to “Eco Plus” (page 17). – Base unit selection is set to “Auto” (page 28).
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 39). R The message memory is full. Erase unwanted messages (page 40). R The recording time is set to “Greeting Only”. Change the setting (page 44). R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H Additional base units: 35 Additional handsets: 35 Alarm: 30 Answering calls: 18 Answering system: 39 Call screening: 44 Erasing messages: 40, 41, 43 Greeting message: 39 Greeting only: 44 Listening to messages: 40, 41, 43 New message alerting: 41 Number of rings: 44 Recording time: 44 Remote access code: 43 Remote operation: 43 Turning on/off: 39 Auto intercom: 20 Auto talk: 18, 27 Baby monitor: 32 Base unit Cancelling: 36 Selecting: 36 Battery: 12, 13 Call restriction: 34 C
Notes 55 TGD31x_32xE(en)_0126_ver501.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: www.shop.panasonic.
