Operating Instructions Digital Cordless Answering System Model No. KX-TGC460E KX-TGC462E KX-TGC463E KX-TGC464E Model shown is KX-TGC460. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. KX-TGC46xE(en)_0923_ver013.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical symbols for use on equipment and their descriptions ..........................................6 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGC460 KX-TGC420 KX-TGCA42 1 KX-TGC462 KX-TGC420 KX-TGCA42 2 KX-TGC463 KX-TGC420 KX-TGCA42 3 KX-TGC464 KX-TGC420 KX-TGCA42 4 Series Model No. KX-TGC460 series Quantity Accessory information Supplied accessories No. Quantity Accessory item/Part number 1 unit*1 2 units*2 3 units*3 4 units*4 A AC adaptor for base unit/ PNLV226E0Q 1 1 1 1 B Telephone line cord/ PNJA1191Z (for U.K.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V DECT repeater KX-A406 Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Corporation declares that the radio equipment type (KX-TGC460 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.ptc.panasonic.
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries.
Important Information R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment R Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. R The product should be kept free from excessive smoke, dust, high temperature, and vibration. R The product should not be exposed to direct sunlight. R Do not place heavy objects on top of the product.
Important Information Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
Getting Started n Charger Connect the AC adaptor plug to the unit until you hear a click. Connect the AC adaptor to the power outlet. Setting up Connections n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully Charged” is displayed. R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started M N (Intercom) R This feature is not available for single handset models. Charge contacts Controls Handset F G A H B n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. (Example: MENU, OK, etc.) Navigator key Navigator keys functions as follows. – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN ( ): Adjust the receiver or speaker volume while talking. – M N (Caller list): View the caller list.
Getting Started M N (PLAY/STOP) Message indicator M N (Skip) Item Privacy mode is on.*1 (page 25) Ringer volume is off. (page 24) Display icons Nuisance call blocked.*2 (page 27) Handset display items Item New voicemail message received.*3 (page 38) Meaning Range status: The more bars visible, the closer the handset is to the base unit. Line in use Someone is using the line.*1 IN USE Answering system is being used by another handset*1 or the base unit.
Getting Started Icon Action Snooze button on the alarm. Selects entries or handsets. Stops recording or playback. n Stores phone numbers. Erases the selected item. Allows you to make an intercom call.*1 C Erases a number/character. Puts the call on mute. *1 Recording your greeting message You can record your own greeting message instead of using a pre-recorded greeting message. See page 33 for details. 1 2 3 MMENUN#302 MbN: “Yes” a MOKN Record a greeting message.
Getting Started – “Eco Mode” is not displayed in the display menu (page 25). R If there is a handset that is not compatible with Eco Plus registered to the base unit, “Eco Plus” is not available. If that handset is registered while “Eco Plus” was already selected, the setting changes to “Eco Off”. R When eco mode is set to “Eco Plus”, there is a delay between when calls are received and when the handset starts ringing. R When eco mode is set to “Eco Plus”, battery usage time is shortened (page 12).
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCLEARN. M N N or When you finish talking, press M place the handset on the base unit or charger. 1 2 0 a MDN (Pause) Dial the phone number. a M Using the speakerphone Answering calls 1 Dial the phone number and press MZN. R Speak alternately with the other party.
Making/Answering Calls Note: R After holding for 10 minutes, the call is disconnected. Mute 1 2 Press MMUTEN during a call. To return to the call, press MMUTEN. Note: R MMUTEN is a soft key visible on the display during a call. Recall/flash MR/ECON allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 25.
Making/Answering Calls Intercom Available for: KX-TGC462/KX-TGC463/KX-TGC464 Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. N. To answer To finish intercom, press M the call, press M N. Making an intercom call 1 2 M N When you finish talking, press M N. Answering an intercom call 1 2 Press M N to answer the page.
Phonebook Categories Phonebook You can add 120 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry to the desired category (page 20). Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 5 6 MWN a MMENUN MbN: “New Entry” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 38).
Phonebook pauses after the number and PIN as necessary (page 17). Editing entries 1 2 3 4 Find the desired entry (page 20). a MMENUN MbN: “Edit” a MOKN Speed dial Edit the name if necessary. a MOKN You can assign 1 phone number to each of the dial keys (1 to 9) on the handset. Edit the phone number if necessary. a MOKN 5 MbN: Select the desired category (page 20).
Phonebook Erasing an entry 1 2 3 Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M N Viewing an entry/Making a call 1 Press and hold the desired speed dial key (1 to 9). 2 To make a call, press M 22 N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 KX-TGC46xE(en)_0923_ver013.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 MMENUN 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 MMENUN a Enter the desired code. Example: Press MMENUN#101. 2 Select the desired setting. a MOKN Note: R R R R To exit the operation, press M N.
Programming Sub-menu 1 Sub-menu 2 Main menu: Code – #328 Sub-menu 2 Settings – Set Date/Time*1 Memo Alarm Alarm1-3 – Time Adjustment*1, *3 Code – #101 15 Once Daily Weekly #720 27 Manual #226 – “Caller List” Operation Code Viewing the caller list.
Programming Sub-menu 1 Settings Code Eco Mode*1, *7 Sub-menu 2 – Eco Eco Plus #725 15 Security*1, *7 – Enhanced #729 29 – #302 33 Backlight – Off #276 – Contrast (Display contrast) Level 1–4 <2> #145 – Record Greeting*1 Display Setup Handset Name Display Name – Keytones Call Restrict*1 – Auto Talk*8 – Line Setup Recall/Flash*1, *9 #104 28 On – #105 28 Off #165 – #256 29 On – #200 17 80 msec. 90 msec. <100 msec.> 110 msec.
Programming Main menu: “Ringer Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume Handset Off-6 <6> #160 – Base Unit*1 Off-6 <3> #G160 – Ringtone*5 (Handset) – #161 – First Ring*1, *6 – Off #173 – Main menu: “Nuisance Call Block”*1 Sub-menu 1 Sub-menu 2 Settings Code Single Number – – Range of Numbers – – Withheld – On #217 27 28 #240 28 *1 If you program these settings using one of the handsets, you do not need to program the same i
Programming Alarm An alarm sounds at the set time for 1 minute and is repeated 5 times at 5 minute intervals (snooze function). A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 3 different alarm options (once, daily, or weekly) for each alarm time. Important: R Make sure the unit’s date and time setting is correct (page 15). 1 2 3 MMENUN#720 MbN: Select the desired snooze setting.
Programming n From the caller list: 1 2 3 4 4 M N MbN: Select the entry to be blocked. a MMENUN MbN: “Save Call Block” a MOKN MbN: “Yes” a MOKN a M N n By entering phone numbers: 1 2 3 4 5 MMENUN#217 MbN: “Single Number” a MOKN 5 MOKN a M N MMENUN#217 MbN: “Range of Numbers” a MOKN MMENUN a MbN: “Add” a MOKN Enter the desired number (2-8 digits). R To erase a digit, press MCLEARN.
Programming Call restriction Changing the base unit PIN You can restrict selected handsets from dialling certain numbers. You can assign up to 6 phone numbers to be restricted, and select which handsets are to be restricted. Storing area codes here prevents the restricted handsets from dialling any phone number in that area code. Important: R If you change the PIN (Personal Identification Number), please make note of your new PIN. The unit will not reveal the PIN to you.
Programming 2 DECT repeater: Connect the AC adaptor, then wait until the indicator and indicator light green. 3 Base unit: To exit the registration mode, press M 30 N. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 KX-TGC46xE(en)_0923_ver013.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 32 M N MERASEN a MbN: “Yes” a MOKN a N M Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 KX-TGC46xE(en)_0923_ver013.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 36). Important: R Make sure the unit’s date and time setting is correct (page 15). Memory capacity (including your greeting message) The total recording capacity is about 30 minutes.
Answering System – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. – If the message recording time (page 36) is set to “Greeting Only”, callers’ messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again. Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one.
Answering System Key Operation 9 or MSTOPN Stop recording Stop playback Remote access code 0 Turn answering system off *4*3 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message *1 If pressed within the first 5 seconds of a message, the previous message is played.
Answering System Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System Selecting “Greeting Only” You can select “Greeting Only” which sets the unit to announce a greeting message to callers but not record messages. Select “Greeting Only” in step 2 on “Caller’s recording time”, page 36. Note: R When you select “Greeting Only”: – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 KX-TGC46xE(en)_0923_ver013.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 15). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 12). I fully charged the batteries, but – still flashes or – the operating time seems to be shorter. ) and the charge contacts with R Clean the battery ends ( , a dry cloth and charge again. R It is time to replace the batteries (page 11). Making/answering calls, intercom Problem Cause/solution R The handset is too far from the base unit. Move closer.
Useful Information Problem Cause/solution Caller information is slow to display. R Depending on your phone service provider, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to “Off” (page 24). R Move closer to the base unit. Time on the unit has shifted. R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 24).
Useful Information Registering a handset to the base unit 1 Handset: MMENUN#130 2 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M (KX-TGC462/KX-TGC463/KX-TGC464) 3 N again to stop, then repeat this step. Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 41.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index O P Index A B C D E F H I K M N Alarm: 27 Answering calls: 17 Answering system: 33 Call screening: 36 Erasing messages: 34, 35, 36 Greeting message: 33 Greeting only: 36 Listening to messages: 34, 35 Number of rings: 36 Recording time: 36 Remote access code: 35 Remote operation: 35 Turning on/off: 33 Auto talk: 17, 25 Battery: 11, 12 Call restriction: 29 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 31 Caller list: 31 Caller list edit: 31 Category: 20 Chain dial:
Notes 47 KX-TGC46xE(en)_0923_ver013.
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
