Operating Instructions Digital Cordless Phone Model No. KX-TGC310E KX-TGC312E KX-TGC313E Digital Cordless Answering System Model No. KX-TGC320E KX-TGC322E KX-TGC323E Model shown is KX-TGC310. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. TGC310_320E(en)_0120_ver401.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Graphical symbols for use on equipment and their descriptions ..........................................6 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGC310 KX-TGC310 KX-TGCA30 1 KX-TGC312 KX-TGC310 KX-TGCA30 2 KX-TGC313 KX-TGC310 KX-TGCA30 3 KX-TGC320 KX-TGC320 KX-TGCA30 1 KX-TGC322 KX-TGC320 KX-TGCA30 2 KX-TGC323 KX-TGC320 KX-TGCA30 3 Series Model No. KX-TGC310 series KX-TGC320 series Quantity Accessory information Supplied accessories Quantity No.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable batteries*1 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V – Minimum amperage of 550 mAh DECT repeater KX-A405, KX-A406 *1 Replacement batteries may have a different capacity from that of the supplied batteries. We recommend using Panasonic rechargeable batteries.
Introduction General information R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Entertainment & Communication Co., Ltd. declares that the radio equipment type (KX-TGC310 series/KX-TGC320 series: page 3) is in compliance with Directive 2014/53/EU (for EU) and The Radio Equipment Regulations 2017 (for UK).
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries.
Important Information R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment R Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. R The product should be kept free from excessive smoke, dust, high temperature, and vibration. R The product should not be exposed to direct sunlight. R Do not place heavy objects on top of the product.
Important Information Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
Getting Started n Charger Setting up A Connect the AC adaptor plug to the unit until you hear a click. Connections B Connect the AC adaptor to the power outlet. n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R Confirm “Charging” is displayed (1). R When the batteries are fully charged, “Fully charged” is displayed. R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords.
Getting Started Charge contacts Controls Handset F G A H B C I D J E A n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key Navigator keys functions as follows. Symbol Meaning M MDN Up M N MCN Down MWN MFN Left MTN MEN Right N – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN ( ): Adjust the receiver or speaker volume while talking. – M N (Caller list): View the caller list.
Getting Started Item Display icons Ringer volume is off. (page 23) Handset display items Item Nuisance call blocked.*2 (page 26) Meaning Range status: The more bars visible, the closer the handset is to the base unit. Out of base unit range Paging, intercom mode*1 Z Speakerphone is on. (page 17) The line is in use. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received. Missed call*2 (page 29) The base unit transmission power is set to “Low”.
Getting Started Icon Action Selects entries or handsets. (page 26) n Stops recording or playback.*2 Stores phone numbers. (page 20) Erases the selected item. Allows you to make an intercom call.*1 C Erases a number/character. Puts the call on mute. *1 *2 KX-TGC312/KX-TGC313/KX-TGC322/ KX-TGC323 KX-TGC320 series: page 3 Turning the power on/off Press M 3 N#110 N Date and time 1 2 3 M You can record your own greeting message instead of using a pre-recorded greeting message.
Getting Started R Activating one touch eco mode reduces the range of the base unit in standby mode. R If you set the repeater mode to “On” (page 28): – One touch eco mode is cancelled. – “Eco Setup” is not shown in the display menu (page 24). 16 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC310_320E(en)_0120_ver401.
Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 2 3 1 2 Lift the handset and dial the phone number. R To correct a digit, press MCN. M N N or When you finish talking, press M place the handset on the base unit or charger. Dial the phone number and press MZN. When you finish talking, press M N. Note: R To switch back to the receiver, press MZN/ M N.
Making/Answering Calls 2 To return to the call, press M N. Recall/flash MR/ECON allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 24. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your service provider/telephone company.
Making/Answering Calls answer the call, press M M N. N, then press Making an intercom call 1 M N KX-TGC313/KX-TGC323: MbN: Select the desired unit. a MOKN 2 When you finish talking, press M N. Answering an intercom call 1 2 Press M N or M N to answer the page. When you finish talking, press M N. Key lock The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on.
Phonebook Phonebook You can add 50 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook. Important: R All entries can be shared by any registered handset. 4 M NaM N MbN: “New Entry” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 35). Enter the party’s phone number. a MOKN 2 times a M N Storing a redial list number to the phonebook 1 2 3 20 M N Editing entries 1 2 3 4 Find the desired entry (page 20).
Phonebook PIN that you have stored in the phonebook, without having to dial manually. 1 2 3 4 During an outside call, press M N. MbN: “Phonebook” a MOKN MbN: Select the desired entry. N (right soft key) to dial the Press M number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 17). Speed dial You can assign 1 phone number to each of the dial keys (1 to 6) on the handset.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 M N 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 M N a Enter the desired code. Example: Press M N#101. 2 Select the desired setting. a MOKN Note: R R R R To exit the operation, press M N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*2 2-9 Rings <5 Rings> Auto #211 34 Recording Time*2 1 Minute <3 Minutes> Greeting Only*3 #305 34 – Remote Code*2 Call Screening Off #306 33 #310 34 Answer On*2 – – #327 31 Answer Off*2 – – #328 31 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 – Time Adjustment*2, *4 Main menu: Settings – Set Date/Time*2 Code – #101 15 Once Daily Weekly #720 26
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*2 Single Number – Range of Numbers – Withheld Speed Dial Settings Code On – #217 26 #240 27 – #261 21 Eco Setup*9 Transmission Power*2 Low #725 15 Display Setup Backlight Off #276 – Contrast (Display contrast) Level 1-4 <2> #145 – Off #165 – – Keytones*10 Call Restrict*2 – Auto Talk*11 – Line Setup Recall/Flash*2, *12 #256 28 On – #200 17 900 msec. 700 msec. 600 msec.
Programming Main menu: “Caller List” Operation Code Viewing the caller list.
Programming *14 KX-TGC310 series: page 3 Alarm An alarm sounds at the set time for 1 minute and is repeated 5 times at 5 minute intervals (snooze function). A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 3 different alarm options (once, daily, or weekly) for each alarm time. Important: R Make sure the unit’s date and time setting is correct (page 15). 1 2 3 M N#720 MbN: Select the desired alarm.
Programming Storing unwanted callers Storing a single phone number Important: R You must include the area code when storing phone numbers in the call block list. n From the caller list: 1 M N 2 MbN: Select the entry to be blocked. a M N 3 4 MbN: “Save CID” a MOKN 5 MbN: “Yes” a MOKN a M MbN: “Nuisance Call Block” a MOKN N n By entering phone numbers: 1 M N#217 2 3 4 MbN: “Single Number” a MOKN 5 MOKN a M N a MbN: “Add” a MOKN M Enter the phone number (24 digits max.).
Programming 4 MbN: Select the desired setting. a MOKN 2 times a M N Call restriction You can restrict selected handsets from dialling certain numbers. You can assign up to 6 phone numbers to be restricted, and select which handsets are to be restricted. Storing area codes here prevents the restricted handsets from dialling any phone number in that area code. 1 2 3 4 5 6 M N#256 Enter the base unit PIN (default: “0000”). R If you forget your PIN, see page 38.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 30 M N M N a MbN: “Yes” a MOKN a M N Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC310_320E(en)_0120_ver401.
Answering System Answering system 2 Available for: KX-TGC320 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 34). Important: R Make sure the unit’s date and time setting is correct (page 15).
Answering System message, you need to erase your own greeting message. 1 2 M N#304 MOKN a M N Playing back the greeting message 1 2 M N#303 M N Key Operation 9 or MnN Stop recording Stop playback 0 Turn answering system off *4*3 Erase currently playing message *5 Erase all messages *6 Reset to a pre-recorded greeting message *1 Listening to messages *2 When new messages have been recorded, is displayed on the handset with the total number of new messages.
Answering System Remote access code Remote commands A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: R In order to operate the answering system remotely, you must first set a remote access code. You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System please contact your service provider/ telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this: – Set this unit’s “Number of Rings” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/ telephone company does.
Useful Information Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is displayed on the handset if message indication service is When you have new messages, available.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 36 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TGC310_320E(en)_0120_ver401.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 15). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 12). I fully charged the batteries, but – still flashes or – the operating time seems to be shorter. R Clean the battery ends ( , ) and the charge contacts with a dry cloth and charge again. R It is time to replace the batteries (page 11). Making/answering calls, intercom Problem Cause/solution is displayed.
Useful Information Problem Cause/solution Caller information is slow to display. R Depending on your service provider/telephone company, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to “Off” (page 23). R Move closer to the base unit. Time on the unit has shifted. R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 23).
Useful Information Registering a handset to the base unit 1 Handset: M N#130 2 Base unit: Press and hold M N for about 5 seconds. R If all registered handsets start ringing, press M N again to stop, then repeat this step. (KX-TGC312/KX-TGC313/KX-TGC322/KX-TGC323) 3 Handset: MOKN a Wait until “Base PIN” is displayed. a Enter the base unit PIN (default: “0000”). a MOKN R If you forget your PIN, see page 38.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C D E F H I K M N P Alarm: 26 Answering calls: 17 Answering system: 31 Call screening: 34 Erasing messages: 32, 33 Greeting message: 31 Greeting only: 34 Listening to messages: 32, 33 Number of rings: 34 Recording time: 34 Remote access code: 33 Remote operation: 32 Turning on/off: 31 Auto talk: 17, 24 Battery: 11, 12 Call restriction: 28 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 29 Caller list: 29 Chain dial: 20 Character entry: 35 Conference calls
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: www.shop.panasonic.
