Operating Instructions Digital Cordless Answering System Model No. KX-TGC260E KX-TGC262E KX-TGC263E KX-TGC264E Model shown is KX-TGC260. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
Table of Contents Introduction Answering System Model composition .......................................3 Accessory information ..................................3 General information ......................................4 Graphical symbols for use on equipment and their descriptions ..........................................6 Answering system ......................................32 Turning the answering system on/off .........32 Greeting message ......................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TGC260 KX-TGC220 KX-TGCA25 1 KX-TGC262 KX-TGC220 KX-TGCA25 2 KX-TGC263 KX-TGC220 KX-TGCA25 3 KX-TGC264 KX-TGC220 KX-TGCA25 4 Series Model No. KX-TGC260 series Quantity Accessory information Supplied accessories No. Supplied handset qty.
Introduction Accessory item Model number/Specifications Rechargeable batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V Other information R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product. Sales and support information Customer Communications Centre R For customers within the U.K.
Introduction Confirmation of Compliance with UK Regulations This product complies with UK relevant Regulations and Standards (being those relevant for England, Wales and Scotland). Ecodesign information Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. “ErP Free Web Product Information” is available at the following URL: https://www.ptc.panasonic.
Introduction Graphical symbols for use on equipment and their descriptions Symbol Explanation Symbol Explanation Alternating current (A.C.) Class P equipment (equipment in which protection against electric shock rely on Double Insulation or Reinforced Insulation.) Direct current (D.C.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or damage the batteries.
Important Information R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment R Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. R The product should be kept free from excessive smoke, dust, high temperature, and vibration. R The product should not be exposed to direct sunlight. R Do not place heavy objects on top of the product.
Important Information Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
Getting Started n Charger Setting up A Connect the AC adaptor plug to the unit until you hear a click. Connections B Connect the AC adaptor to the power outlet. n Base unit Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Getting Started Removing the battery Note when setting up Note for connections R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a horizontally oriented AC outlet that faces the floor, such as an AC outlet installed on a ceiling or under a table, as the weight of the adaptor may cause it to become disconnected.
Getting Started Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 16 hours max. Not in use (standby) 200 hours max. Note: R Actual battery performance depends on usage and ambient environment.
Getting Started Item Base unit A B Meaning The line is in use. R When flashing slowly: The call is on hold. R When flashing rapidly: An incoming call is now being received. C Missed call*2 (page 30) The base unit transmission power is set to “Low”. (page 16) The LCD backlight is off. (page 26) D E R When displayed next to the battery icon: Answering system is on. (page 32) R When displayed with a number: New messages have been recorded.
Getting Started *1 *2 *3 KX-TGC262/KX-TGC263/KX-TGC264 Caller ID subscribers only Voicemail subscribers only Handset soft key icons Icon Action Returns to the previous screen or outside call. OK Turning the power on/off Press M N for about 2 seconds. Language setting Displays the menu. Display language Accepts the current selection. 1 2 M Makes a call. (page 17) Temporarily turns off the ringer for incoming calls. (page 17) 3 M N#110 MbN: Select your desired language.
Getting Started Other settings Eco mode setting You can select the desired eco mode setting by pressing MR/ECON. The following settings are available for eco mode. – “Low”: Reduces the base unit transmission power by up to 90 % in standby mode. When this setting is selected, is displayed on the handset display instead of . – “Normal” (default setting): Turns off eco mode. is not When this setting is selected, displayed on the handset display.
Making/Answering Calls 2 Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press MCN. 2 Press M N to make the call. R To make the call using the speakerphone, press MZN. When you finish talking, press M N or place the handset on the base unit or charger. Note: R To switch to the speaker, press MZN. To switch back to the receiver, press MZN/ M N. Adjusting the receiver or speaker volume Press MDN or MCN repeatedly while talking.
Making/Answering Calls Mute 1 2 Press M N during a call. To return to the call, press M N. Recall/flash MR/ECON allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: R To change the recall/flash time, see page 26. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider.
Making/Answering Calls Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, the interrupt tone sounds. N. To answer To finish intercom, press M the call, press M N. Making an intercom call 1 2 3 M N MbN: Select the desired unit. a MOKN When you finish talking, press M N. Answering an intercom call 1 2 Press M N to answer the page. When you finish talking, press M N.
Nuisance Call Block Nuisance Call Block You can press the M N key in the following situations to disconnect the current call and add a phone number to the call block list: – when an incoming call is being received – when an incoming call is being recorded by the answering system – when talking on an outside call Once a phone number has been added to the call block list, the unit will block calls from that phone number in the future. 1 Press M above.
Nuisance Call Block Blocking incoming calls that have no phone number You can block calls when no phone number is provided, such as private callers calls. 1 2 3 M N MbN: “Withheld” a MOKN MbN: Select the desired setting. a MOKN aM N Viewing/editing/erasing call block numbers 1 2 M 3 MbN: Select the desired entry. R After viewing, press M N to exit. 4 To edit a number: M N a Edit the number.
Phonebook Phonebook You can add 50 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook. Important: R All entries can be shared by any registered handset. Adding phonebook entries 1 2 3 4 MWN a M N MbN: “New Entry” a MOKN Enter the party’s name. a MOKN R You can change the character entry mode by pressing MR/ECON (page 37). Enter the party’s phone number.
Phonebook 2 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired entry. N (right soft key) to dial the Press M number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 17). Speed dial You can assign 1 phone number to each of the dial keys (1 to 6) on the handset.
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus 1 M N 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN n Using the direct command code 1 M N a Enter the desired code. Example: Press M N#101. 2 Select the desired setting. a MOKN Note: R R R R N.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*1 2-9 Rings <5 Rings> Auto #211 35 Recording Time*1 1 Minute <3 Minutes> Greeting Only*2 #305 35 #306 34 #310 35 – Remote Code*1 Call Screening Off Answer On*1 – – #327 32 Answer Off*1 – – #328 32 – #101 15 Once Daily Weekly #720 28 Manual #226 – Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 Memo Alarm Alarm1-3 – Time Adjustment*1, *3 Main menu: Settings – Set D
Programming Sub-menu 1 Sub-menu 2 Time Settings Set Date/Time*1 Memo Alarm – Alarm1-3 Settings Code – Once Daily Weekly Time Adjustment*1, *3 Manual Handset Name – Nuisance Call Block*1 15 #720 28 #226 – – #104 28 Single Number – #217 20 Range of Numbers – #240 21 Withheld Speed Dial #101 On – #261 23 Eco Setup Transmission Power*1 – Low #725 16 Display Setup Backlight Off #276 – Contrast (Display contrast) Level 1-4 <2> #145
Programming Sub-menu 1 Sub-menu 2 Register Register H.set (H.set: handset) – #130 43 Cancel Register*2 – #131 43 #110 15 Language Main menu: Display Settings Code “Caller List” Operation Code Viewing the caller list.
Programming Alarm An alarm sounds at the set time for 1 minute and is repeated 5 times at 5 minute intervals (snooze function). A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 3 different alarm options (once, daily, or weekly) for each alarm time. Important: R Make sure the unit’s date and time setting is correct (page 15). 1 2 3 M N#720 MbN: Select the desired alarm option.
Programming 3 Select the handsets to be restricted by pressing 1 to 4. R All handsets registered to the base unit are displayed. R “ ” is displayed next to the selected handset numbers. R To cancel the selected handsets, press the same dial key again. “ ” disappears. 4 5 MOKN 6 Enter the phone number or area code to be restricted (8 digits max.). a MOKN a M N Select a memory location by pressing 1 to 6.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Erasing all caller information 1 2 M N M N a MbN: “Yes” a MOKN a M N Helpline Tel. No.: U.K.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 35). Important: R Make sure the unit’s date and time setting is correct (page 15). Memory capacity (including your greeting message) The total recording capacity is about 18 minutes.
Answering System plays a different pre-recorded greeting message asking callers to call again. Erasing all messages Press M Resetting to a pre-recorded greeting message Use this procedure to erase your greeting message and use a pre-recorded one. 1 2 M N#304 MOKN a M N Playing back the greeting message 1 2 N#303 M N M N 2 times while the unit is not in use. Using the handset When new messages have been recorded, is displayed on the handset with the total number of new messages.
Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. To resume playback: MbN: “Play” a MOKN You can also erase as follows: M N a MbN: “Erase” a MOKN a MbN: “Yes” a MOKN *2 *3 Calling back (Caller ID subscribers only) 1 2 Press M N during playback. MbN: “Call Back” a MOKN n Editing the number before calling back 1 Press M N during playback. 2 3 Edit the number.
Answering System 2 Key Operation 6 Play greeting message 7 Record greeting message 9 Stop recording Stop playback Number of rings before the unit answers a call You can change the number of times the phone rings “Number of Rings” before the unit answers a call. You can select 2 to 9 rings, or “Auto”. The default setting is “5 Rings”.
Answering System – If you use your own message, record the greeting-only message asking callers to call again later (page 32). 36 Helpline Tel. No.: U.K.
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are recorded on the phone company system and not on the unit’s answering system.
Useful Information Alphabet character table (ABC) z 1 2 3 4 5 6 7 8 9 y 3 4 5 6 7 8 9 y 4 5 6 7 8 9 y 4 5 6 7 8 9 y 7 8 9 y Numeric entry table (0-9) z 1 2 Greek character table ( z 1 2 ) 3 Extended 1 character table ( z 1 2 ) 3 R The following are used for both uppercase and lowercase: Extended 2 character table ( z 38 1 2 3 ) 4 5 6 Helpline Tel. No.: U.K.
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 2 ) 3 4 5 6 7 8 9 y Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit.
Useful Information General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank. R The handset is not turned on. Turn the power on (page 15). I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.
Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 M N#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a M N Battery recharge Problem Cause/solution The handset beeps and/or flashes. R Battery charge is low. Fully charge the batteries (page 12). I fully charged the batteries, but still flashes or – – the operating time seems to be shorter.
Useful Information Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to a Caller ID service. Contact your phone service provider for details. R If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. R Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorised service centre.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index P Index A B C D E F H I K M N O Alarm: 28 Answering calls: 17 Answering system: 32 Call screening: 35 Erasing messages: 33, 34, 35 Greeting message: 32 Greeting only: 35 Listening to messages: 33, 34 Number of rings: 35 Recording time: 35 Remote access code: 34 Remote operation: 34 Turning on/off: 32 Auto talk: 17, 26 Battery: 11, 12 Call restriction: 28 Call share: 18 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 30 Caller list: 30 Chain dial: 22 Character entry: 37 Conference
Notes 46
Notes 47
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.
