TG936x_OI.book Page 1 Wednesday, January 2, 2008 9:12 AM Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG9361 Expandable Digital Cordless Answering System Model No. KX-TG9371 with 2 Handsets Model No. KX-TG9372 Model shown is KX-TG9361. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.
TG936x_OI.book Page 2 Wednesday, January 2, 2008 9:12 AM Table of Contents Introduction Voice Mail Service Product information . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 5 For your safety . . . . . . . . . . . . . . . . . . 7 Important safety instructions . . . . . . . . 8 For best performance . . . . . . . . . . . . . 8 Voice mail service. . . . . . . . . . . . . . . 40 Preparation Controls . . . . . . . . . . . . . . . . . . . . . . . 10 Display. . . . . . . . .
TG936x_OI.book Page 3 Wednesday, January 2, 2008 9:12 AM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Notable differences between the models KX-TG9371 series KX-TG9361 L Model shown is KX-TG9372. Base unit Model No. Handset Part No. Part No. KX-TG9361 KX-TG9361 KX-TGA936 Quantity 1 KX-TG9371 KX-TG9371 KX-TGA936 1 KX-TG9372 KX-TG9371 KX-TGA936 2 Feature differences Answering system Model No.
TG936x_OI.book Page 4 Wednesday, January 2, 2008 9:12 AM Introduction Feature highlights ■ Talking Caller ID*1 Allows the handset and base unit to announce the caller’s name or phone number when a call is received (page 31). ■ Block calls Allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls (page 27). ■ Night mode Allows you to select a span of time during which the handset will not ring for outside calls (page 27).
TG936x_OI.book Page 5 Wednesday, January 2, 2008 9:12 AM Introduction Accessory information Supplied accessories No.
TG936x_OI.book Page 6 Wednesday, January 2, 2008 9:12 AM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. No. Accessory item Order number 1 Headset KX-TCA60, KX-TCA86, KX-TCA92, KX-TCA93, KX-TCA94, KX-TCA95 2 T-adaptor KX-J66 3 Battery back-up power supply KX-TCA230 2 1 3 L Headset shown is KX-TCA86. Replacement battery information: L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery.
TG936x_OI.book Page 7 Wednesday, January 2, 2008 9:12 AM Introduction For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG936x_OI.book Page 8 Wednesday, January 2, 2008 9:12 AM Introduction L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: – the handset batteries need recharging or have failed.
TG936x_OI.book Page 9 Wednesday, January 2, 2008 9:12 AM Introduction computers, wireless devices or other phones. – avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice quality depends on the local environmental conditions. L If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.
TG936x_OI.book Page 10 Wednesday, January 2, 2008 9:12 AM Preparation ■ KX-TG9371/KX-TG9372 Controls A B C D E F Base unit ■ KX-TG9361 A B GH I J A Charge contacts B {LOCATOR} A B C D E F G H I J K 10 K Charge contacts Speaker {■} (STOP) {ERASE} {GREETING REC} (Recording) {GREETING CHECK} {^} (VOL.: Volume up) {V} (VOL.
TG936x_OI.book Page 11 Wednesday, January 2, 2008 9:12 AM Preparation Handset I J A B C D E F K Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}. To adjust the receiver or speaker volume, press {^} to increase the volume, or press {V} to decrease the volume repeatedly while talking.
TG936x_OI.book Page 12 Wednesday, January 2, 2008 9:12 AM Preparation Connections Connect the AC adaptor cord (A) by pressing the plug firmly (B). Connect the telephone line cord until it clicks into the base unit and telephone line jack (C). Base unit L Use only the supplied Panasonic AC adaptor PQLV207. L Use only the supplied telephone line cord. Using another telephone line cord may not allow the unit to work properly.
TG936x_OI.book Page 13 Wednesday, January 2, 2008 9:12 AM Preparation 2 Battery installation and replacement Important: L Use the supplied rechargeable batteries (Part No. HHR-65AAABU). L When installing the batteries: – Wipe the battery ends (S, T) with a dry cloth. – Avoid touching the battery ends (S, T) or the unit contacts. – Ensure correct polarities (S, T). L When replacing the batteries: – USE ONLY rechargeable Ni-MH batteries AAA (R03) size. – Do NOT use Alkaline/Manganese/Ni-Cd batteries.
TG936x_OI.book Page 14 Wednesday, January 2, 2008 9:12 AM Preparation Attention: L If you want to use the handset immediately, charge the batteries for at least 15 minutes. L Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity. A nickel metal hydride battery that is recyclable powers the product you have purchased.
TG936x_OI.book Page 15 Wednesday, January 2, 2008 9:12 AM Preparation Panasonic Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 5 hours max. Not in use (standby) 11 days max. While using the clarity booster feature (page 19) 3 hours max. Note: L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).
TG936x_OI.book Page 16 Wednesday, January 2, 2008 9:12 AM Preparation Dialing mode If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”. “Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service. 1 2 3 Belt clip You can hang the handset on your belt or pocket using the supplied belt clip. To attach the belt clip {MENU} i {#}{1}{2}{0} {V}/{^}: Select the desired setting.
TG936x_OI.book Page 17 Wednesday, January 2, 2008 9:12 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {Clear}. 2 3 Press {C} or {Call}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Using the speakerphone 1 2 Dial the phone number, and press {s}. L Speak alternately with the other party. When you finish talking, press {OFF}.
TG936x_OI.book Page 18 Wednesday, January 2, 2008 9:12 AM Making/Answering Calls Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 24). Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing {OFF}.
TG936x_OI.book Page 19 Wednesday, January 2, 2008 9:12 AM Making/Answering Calls 2 To switch between calls, press {CALL WAIT}. Note: L Please contact your service provider/telephone company for details and availability of this service in your area. Temporary tone dialing (for rotary/pulse service users) You can temporarily switch the dialing mode to tone when you need to access touch-tone services (for example, answering services, telephone banking services, etc.).
TG936x_OI.book Page 20 Wednesday, January 2, 2008 9:12 AM Shared Phonebook Key Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only 1 person can access the shared phonebook at a time. Adding entries 1 {Phonebook} 2 {Add} 3 Enter the party’s name (16 5 Enter the party’s phone number (32 digits max.).
TG936x_OI.book Page 21 Wednesday, January 2, 2008 9:12 AM Shared Phonebook Editing entries 1 Find the desired entry (page 20). i {Option} 2 3 {V}/{^}: “Edit” i {Select} 4 Edit the phone number if necessary (32 digits max.). i {Next} i {Save} i {OFF} Edit the name if necessary (16 characters max.; page 20). i {Next} Erasing entries 1 Find the desired entry (page 20). 2 {Erase} i {Yes} i {OFF} Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call.
TG936x_OI.book Page 22 Wednesday, January 2, 2008 9:12 AM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 22) – using the direct commands (page 24) L Mainly the direct command method is used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired main menu.
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TG936x_OI.book Page 24 Wednesday, January 2, 2008 9:12 AM Programming Programming using the direct commands 1 {MENU} i {#} 2 Enter the desired feature code. 3 Enter the desired setting code. i {Save} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, < > indicates the default settings.
TG936x_OI.book Page 25 Wednesday, January 2, 2008 9:12 AM Programming Feature Feature code Setting code System setting*1 Page Set dial mode {1}{2}{0} {1}: Pulse {2}: r 16 Set flash time*6 {1}{2}{1} {1}: <700ms> {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {6}: 110ms {7}: 100ms {8}: 90ms r 18 Set line mode*7 {1}{2}{2} {1}: A {2}: Store VM access# {3}{3}{1} Time adjustment*8 (Caller ID subscribers only) {2}{2}{6} V.M.
TG936x_OI.book Page 26 Wednesday, January 2, 2008 9:12 AM Programming *2 If you subscribe to Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. *3 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3).
TG936x_OI.book Page 27 Wednesday, January 2, 2008 9:12 AM Programming Special instructions for programmable settings Block calls (Caller ID subscribers only) This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. You can store up to 20 phone numbers in the block call list by using the caller list or by entering the numbers directly. When a call is received, the unit rings for a short time while identifying the caller.
TG936x_OI.book Page 28 Wednesday, January 2, 2008 9:12 AM Programming off (page 34) in addition to turning the night mode on. (KX-TG9371/ KX-TG9372) L If you have set the alarm, the alarm sounds even if the night mode is turned on. Setting the start and end time 1 2 {MENU} i {#}{2}{3}{7} 3 {AM/PM}: Select “AM” or “PM”. i {V} 4 Enter the desired hour and minute you wish to end this feature. 5 6 {AM/PM}: Select “AM” or “PM”. Enter the desired hour and minute you wish to start this feature.
TG936x_OI.book Page 29 Wednesday, January 2, 2008 9:12 AM Programming Note: L To stop the alarm, press any dial key or place the handset on the base unit or charger. L When the handset is in use, the alarm will not sound until the handset is in standby mode. L If the talking alarm clock is set at the same time for two or more handsets, the first handset makes the announcement, while the other handsets only sound the tone.
TG936x_OI.book Page 30 Wednesday, January 2, 2008 9:12 AM Programming Note: L While registering, “Base registering” is displayed on all registered handsets. L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Deregistering a handset A handset can cancel its own registration (or the registration of another handset) that is stored in the base unit. This allows the handset to end its wireless connection with the system.
TG936x_OI.book Page 31 Wednesday, January 2, 2008 9:12 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG936x_OI.book Page 32 Wednesday, January 2, 2008 9:12 AM Caller ID Service phonebook, the stored name in the phonebook is announced. Ringer ID This feature can help you identify who is calling by using different ringers for different callers stored in the phonebook. You can assign a different ringer to each phonebook entry. When a call is received from a caller stored in the phonebook, the assigned ringer rings after the caller information is displayed.
TG936x_OI.book Page 33 Wednesday, January 2, 2008 9:12 AM Caller ID Service – After the call is ended, the phone number of the caller, when reviewed from the Caller list, is displayed in the same Format as the Edited Number. For example, you can use this feature to set the unit to ignore the area code of callers in your area code, so that you can call these local numbers using caller information without dialing the area code.
TG936x_OI.book Page 34 Wednesday, January 2, 2008 9:12 AM Answering System Answering system Available for: KX-TG9371/KX-TG9372 The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages. Select “Greeting only” as the recording time setting (page 39). Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.
TG936x_OI.book Page 35 Wednesday, January 2, 2008 9:12 AM Answering System Greeting message When the unit answers a call, callers are greeted by a greeting message. You can record your own greeting message or use a pre-recorded greeting message. Recording your greeting message You can record your own greeting message (2 minutes max.). 1 2 {GREETING REC} 3 After the base unit beeps, speak clearly about 20 cm (8 inches) away from the MIC. 4 Press {■} (STOP) to stop recording.
TG936x_OI.book Page 36 Wednesday, January 2, 2008 9:12 AM Answering System Key Erasing all messages Operation {4} Play new messages {5} Play all messages {8} Turn answering system on Listening to messages using the handset {9} Stop playback*2 {0} Turn answering system off When new messages have been recorded: – “New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 39).
TG936x_OI.book Page 37 Wednesday, January 2, 2008 9:12 AM Answering System Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Remote access code A 3-digit remote access code must be entered when operating the answering system remotely.
TG936x_OI.book Page 38 Wednesday, January 2, 2008 9:12 AM Answering System Key Operation {5} Play all messages playback*2 {9} Stop Start voice guidance*3 {0} Turn answering system off {*}{4} Erase currently playing message {*}{5} Erase all messages *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 For English voice guidance only: To resume operation, enter a remote command within 15 seconds, or the voice guidance starts.
TG936x_OI.book Page 39 Wednesday, January 2, 2008 9:12 AM Answering System company to deactivate your voice mail service. If your service provider/telephone company cannot do this: – Set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/telephone company does.
TG936x_OI.book Page 40 Wednesday, January 2, 2008 9:12 AM Voice Mail Service Example: Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone.
TG936x_OI.book Page 41 Wednesday, January 2, 2008 9:12 AM Voice Mail Service Listening to voice mail messages The unit lets you know that you have new voice mail messages in the following ways: – “New Voice Mail” is displayed on the handset. – The message indicator on the handset flashes slowly if message alert feature is turned on (“Message alert”; page 39). 1 Press {C}, then press {VM} within 15 seconds. OR {MENU} i {#}{3}{3}{0} L The speakerphone turns on. 2 Follow the pre-recorded instructions.
TG936x_OI.book Page 42 Wednesday, January 2, 2008 9:12 AM Intercom/Locator 2 Intercom Intercom calls can be made: – between handsets. – between the handset and base unit. (KX-TG9371/KX-TG9372) Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the handset, press {OFF}, then press {C}. L When paging unit(s) for an intercom call, the paged unit(s) beeps for 1 minute.
TG936x_OI.book Page 43 Wednesday, January 2, 2008 9:12 AM Intercom/Locator L To put the outside call on hold, press {HOLD}. To resume the conference, press {Conf}. Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller. Handset locator You can locate a misplaced handset by paging it. 1 Base unit: {LOCATOR} L All registered handsets beep for 1 minute. 2 To stop paging: Base unit: Press {LOCATOR}.
TG936x_OI.book Page 44 Wednesday, January 2, 2008 9:12 AM Useful Information 3 Wall mounting Base unit 1 Lead the telephone line cord through Insert the hooks on the wall mounting adaptor into the holes 1 and 2 on the base unit. 1 2 the hole in the wall mounting adaptor in the direction of the arrow. 2 1 4 2 Tuck the telephone line cord inside the wall mounting adaptor (A). Connect the AC adaptor cord and telephone line cord (B).
TG936x_OI.book Page 45 Wednesday, January 2, 2008 9:12 AM Useful Information 5 Connect the telephone line cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use the round cut out at the bottom of the adaptor if you are using the 4 inch phone plate), then slide the unit down to secure it. Connect the AC adaptor to power outlet (page 12). L There are 2 common types of wall phone plates.
TG936x_OI.book Page 46 Wednesday, January 2, 2008 9:12 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called handset or base unit is in use. L Other units are in use and the system is busy. Try again later. L The handset you are using is too far from the base unit. Move closer and try again. L The handset’s registration may have been canceled. Re-register the handset (page 29).
TG936x_OI.book Page 47 Wednesday, January 2, 2008 9:12 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 13).
TG936x_OI.book Page 48 Wednesday, January 2, 2008 9:12 AM Useful Information Problem Cause/solution While programming, the handset starts to ring. L A call is being received. Answer the call and start again after hanging up. I cannot register a handset to a base unit. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 30). L Place the handset and the base unit away from other electrical appliances.
TG936x_OI.book Page 49 Wednesday, January 2, 2008 9:12 AM Useful Information Problem Cause/solution I cannot make long distance calls. L Make sure that you have long distance service. *1 KX-TG9371/KX-TG9372 Caller ID/Talking Caller ID*1 Problem Cause/solution Caller information is not displayed. L You need to subscribe to Caller ID service. Contact your service provider/telephone company for details.
TG936x_OI.book Page 50 Wednesday, January 2, 2008 9:12 AM Useful Information Problem Cause/solution I cannot dial the phone number edited in the caller list. L The phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 32). Time on the unit is shifted. L Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to off (page 25).
TG936x_OI.book Page 51 Wednesday, January 2, 2008 9:12 AM Useful Information Problem Cause/solution I cannot operate the answering system remotely. L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 37). L Press each key firmly. L The answering system is turned off. Turn it on (page 38). L You are using a rotary/pulse telephone. Try again using a touch-tone phone.
TG936x_OI.book Page 52 Wednesday, January 2, 2008 9:12 AM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN)....... 0.
TG936x_OI.book Page 53 Wednesday, January 2, 2008 9:12 AM Useful Information about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy.
TG936x_OI.book Page 54 Wednesday, January 2, 2008 9:12 AM Useful Information interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Notice FCC RF Exposure Warning: L This product complies with FCC radiation exposure limits set forth for an uncontrolled environment.
TG936x_OI.book Page 55 Wednesday, January 2, 2008 9:12 AM Useful Information Specifications ■ Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■ Number of channels: 60 Duplex Channels ■ Frequency range: 1.92 GHz to 1.93 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■ Channel spacing: 1,728 kHz ■ Bit rate: 1,152 kbit/s ■ Modulation: GFSK (Gaussian Frequency Shift Keying) ■ RF transmission power: 115 mW (max.
TG936x_OI.book Page 56 Wednesday, January 2, 2008 9:12 AM Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
TG936x_OI.book Page 57 Wednesday, January 2, 2008 9:12 AM Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
TG936x_OI.book Page 58 Wednesday, January 2, 2008 9:12 AM Useful Information IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
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TG936x_OI.book Page 60 Wednesday, January 2, 2008 9:12 AM IMPORTANT! If your product is not working properly. . . 1 Read this Operating Instructions 2 Visit our website: http://www.panasonic.com/help L FAQs and troubleshooting hints are available. 3 Contact us via the web at: http://www.panasonic.
