TG9321(e).book Page 1 Friday, May 28, 2010 4:34 PM Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG9321 KX-TG9322 Model shown is KX-TG9321. Before initial use, see “Getting Started” on page 8. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Consulte “Guía Rápida Española”, página 47. This unit is compatible with Caller ID.
TG9321(e).book Page 2 Friday, May 28, 2010 4:34 PM Table of Contents Introduction Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 3 Error messages . . . . . . . . . . . . . . . . 39 Troubleshooting . . . . . . . . . . . . . . . . 41 FCC and other information . . . . . . . . 45 Important Information Guía Rápida Española For your safety . . . . . . . . . . . . . . . . . . 5 Important safety instructions . . . . . . . . 6 For best performance . . . . . .
TG9321(e).book Page 3 Friday, May 28, 2010 4:34 PM Introduction Model composition Series Model No. KX-TG9321 series KX-TG9321 *1 KX-TG9322 Base unit Handset Part No. Part No. Quantity KX-TG9321 KX-TGA939 1 KX-TG9321 KX-TGA939 2 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4). Accessory information Supplied accessories Quantity No.
TG9321(e).book Page 4 Friday, May 28, 2010 4:34 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 51). Accessory item Order number Rechargeable batteries HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.
TG9321(e).book Page 5 Friday, May 28, 2010 4:34 PM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG9321(e).book Page 6 Friday, May 28, 2010 4:34 PM Important Information Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG9321(e).book Page 7 Friday, May 28, 2010 4:34 PM Important Information L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
TG9321(e).book Page 8 Friday, May 28, 2010 4:34 PM Getting Started Connecting the telephone line cord Setting up Connecting the AC adaptor L Use only the supplied Panasonic AC adaptor PQLV219. ■ Base unit Press plug firmly.
TG9321(e).book Page 9 Friday, May 28, 2010 4:34 PM Getting Started To connect to 2 single-line telephone jacks “Click” “Transparent” plug If you subscribe to a DSL/ADSL service Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – noise is heard during conversations. – Caller ID features do not function properly.
TG9321(e).book Page 10 Friday, May 28, 2010 4:34 PM Getting Started To connect to 2 single-line telephone jacks Example: DSL/ADSL line is line 2 “Click” Battery installation L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/ Ni-Cd batteries. L Confirm correct polarities (S, T).
TG9321(e).book Page 11 Friday, May 28, 2010 4:34 PM Getting Started Note when setting up Battery level Icon Battery level Note for connections 1 High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG9321(e).book Page 12 Friday, May 28, 2010 4:34 PM Getting Started K L M N Controls Handset G H I A B J C D K ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. B Navigator key – {^}, {V}, {<}, or {>}: Scroll through various lists and items. – ? (Volume: {^} or {V}): Adjust the receiver or speaker volume while talking.
TG9321(e).book Page 13 Friday, May 28, 2010 4:34 PM Getting Started Display Handset display items Item 1 w c d L1 L2 Handset main menu icons The following icons are shown when you press down on the middle soft key in standby mode. Meaning Icon Feature Battery level W View Caller ID Within range of a base unit L When flashing: Handset is searching for the base unit. (page 42) C Phonebook # V.M. access ( Ringer settings " Initial settings ! Customer support The line is in use.
TG9321(e).book Page 14 Friday, May 28, 2010 4:34 PM Getting Started Date and time 1 {MENU} i {#}{1}{0}{1} 2 Enter the current month, date, and year by selecting 2 digits for each. Example: December 15, 2010 {1}{2} {1}{5} {1}{0} 3 Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each. Example: 9:30 {0}{9} {3}{0} 4 5 Press {*} to select “AM” or “PM”. 2 3 {V}/{^}: Select the desired setting.
TG9321(e).book Page 15 Friday, May 28, 2010 4:34 PM Making/Answering Calls Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. 2 {C} L An available line is automatically selected and the line number is displayed. To change the line selection mode, see page 14. L You can also select the line manually by pressing {LINE 1} or {LINE 2}. 3 When you finish talking, press {OFF} or place the handset on the base unit or charger.
TG9321(e).book Page 16 Friday, May 28, 2010 4:34 PM Making/Answering Calls Answering calls When a call is being received, the ringer indicator and c and/or d flash rapidly. 1 2 Lift the handset and press {C} or {s} when the unit rings. L The called line is automatically selected. To change the line selection mode, see page 14. L You can also answer the call by pressing {LINE 1} or {LINE 2}. L You can also answer the call by pressing any dial key from {0} to {9}, {*}, or {#}.
TG9321(e).book Page 17 Friday, May 28, 2010 4:34 PM Making/Answering Calls Note: L To change the flash time, see page 26. Important: L When the privacy mode is on, you cannot join the conversation. Turn it off. For call waiting or Call Waiting Caller ID service users To join the conversation, press {LINE 1} or {LINE 2} to select the line that is being used by another extension for an outside call. Note: L A maximum of 3 parties (including 1 outside party) can join a conversation.
TG9321(e).book Page 18 Friday, May 28, 2010 4:34 PM Making/Answering Calls Note: L After you hang up the call, the feature will return to the setting programmed on page 26. Using the other line during a call You can use the other line in the following ways: – When a call is being received on the other line during a conversation, an interrupt tone will be heard (page 25). You can answer the 2nd call while holding the 1st call.
TG9321(e).book Page 19 Friday, May 28, 2010 4:34 PM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers to the phonebook, and assign each phonebook entry to the desired group. Important: L Caller ID subscribers can use group ringer tone features (page 30). Adding entries 1 {MENU} i {#}{2}{8}{0} 2 {ADD} 3 Enter the party’s name (16 4 Enter the party’s phone number (24 digits max.).
TG9321(e).book Page 20 Friday, May 28, 2010 4:34 PM Phonebook 4 {V}/{^}: Select the desired group. i {SELECT} 5 {V}/{^}: “Group name” i {SELECT} 6 Edit the name (10 characters max.; page 19). i {SAVE} 7 {OFF} Finding and calling a phonebook entry Scrolling through all entries 1 2 3 {MENU} i {#}{2}{8}{0} {V}/{^}: Select the desired entry. {C} L You can also make a call by pressing {CALL}, then pressing {LINE 1} or {LINE 2}.
TG9321(e).book Page 21 Friday, May 28, 2010 4:34 PM Phonebook 3 {V}/{^}: “Erase all” i {SELECT} 4 5 6 {V}/{^}: “Yes” i {SELECT} {V}/{^}: “Yes” i {SELECT} {OFF} Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 During an outside call, press {MENU}.
TG9321(e).book Page 22 Friday, May 28, 2010 4:34 PM Phonebook 3 Enter the handset number you want to copy to. L When all entries have been copied, “Completed” is displayed. 4 {OFF} 22 For assistance, please visit http://www.panasonic.
TG9321(e).book Page 23 Friday, May 28, 2010 4:34 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 23) – using the direct commands (page 25) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V}, {^}, {>}, or {<} to select the desired main menu.
TG9321(e).book Page 24 Friday, May 28, 2010 4:34 PM Programming Main menu Sub-menu 1 Sub-menu 2 Initial settings " Set date & time Date and time*1 14 Alarm 28 Voice mail Time adjustment*1 – Store V.M. no.
TG9321(e).book Page 25 Friday, May 28, 2010 4:34 PM Programming Programming using the direct commands 1 {MENU} i {#} 2 Enter the desired code. 3 {V}/{^}: Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, < > indicates the default settings. System*1 Page – – 31 {2}{8}{0} – – 19 V.M. access (V.M.
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TG9321(e).book Page 27 Friday, May 28, 2010 4:34 PM Programming *4 If you select one of the melody ringer tones, the ringer tone continues to play for several seconds even if the caller has already hung up. You may either hear a dial tone or no one on the line when you answer the call. *5 The preset melodies in this product are used with permission of © 2007 Copyrights Vision Inc. *6 This tone lets you know when you receive an outside call while you are on the other line or an intercom call.
TG9321(e).book Page 28 Friday, May 28, 2010 4:34 PM Programming Special programming Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set for each handset. Important: L Set the date and time beforehand (page 14). L If you have set the alarm, the alarm sounds even if the night mode is turned on.
TG9321(e).book Page 29 Friday, May 28, 2010 4:34 PM Programming Registering a unit Operating additional units Additional handsets Up to 6 handsets can be registered to the base unit. Important: L See page 4 for information on the available model. Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset.
TG9321(e).book Page 30 Friday, May 28, 2010 4:34 PM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG9321(e).book Page 31 Friday, May 28, 2010 4:34 PM Caller ID Service Viewing the caller list and calling back 1 {MENU} i {V}/{^}: “View 3 1 Local phone number Example: 321-5555 Caller ID” i {SELECT} 2 Press {V} to search from the most recent call, or {^} to search from the oldest call. 3 To call back, press {C}. To exit, press {OFF}. Note: L In step 2; – c and d indicate which line the caller information was received from.
TG9321(e).book Page 32 Friday, May 28, 2010 4:34 PM Caller ID Service This feature can be set for each handset (page 26). The default setting is “On”. Note: L Phone numbers from the 4 most recently edited area codes are automatically edited. L If you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again.
TG9321(e).book Page 33 Friday, May 28, 2010 4:34 PM Voice Mail Service To erase the voice mail access number Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG9321(e).book Page 34 Friday, May 28, 2010 4:34 PM Voice Mail Service Listening to voice mail messages The unit lets you know that you have new voice mail messages in the following ways: – “VoiceMail:Line1” and/or “VoiceMail:Line2” is displayed on the handset if message indication service is available. – The indicator for VOICE MAIL on the base unit flashes. 1 2 {MENU} i {#}{3}{3}{0} Press {LINE 1} or {LINE 2} that is flashing. L The speakerphone turns on. 3 Follow the pre-recorded instructions.
TG9321(e).book Page 35 Friday, May 28, 2010 4:34 PM Intercom/Locator Intercom Transferring calls Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear an interrupt tone (page 25). To answer the call, press {OFF}, then press {C}. You can also answer the call by pressing {LINE 1} or {LINE 2} after hanging up the intercom. L When paging the handset, the paged handset beeps for 1 minute.
TG9321(e).book Page 36 Friday, May 28, 2010 4:34 PM Intercom/Locator 3 When the 2nd call is connected, press {MENU}. i {V}/{^}: “Conference” i {SELECT} L The 2 calls are combined. L To hang up only one line, press {LINE 1} or {LINE 2} for the party with which you want to continue talking. L To put both lines on hold, press {HOLD}. – To talk with only one caller, press {LINE 1} or {LINE 2} for the party with which you want to continue talking. – To resume both lines, press {CONF}.
TG9321(e).book Page 37 Friday, May 28, 2010 4:34 PM Useful Information 3 Wall mounting Note: L Make sure that the wall is strong enough to support the weight of the unit. 1 Base unit 1 Lead the AC adaptor cord and 2 2 telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow. 1 4 2 Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit.
TG9321(e).book Page 38 Friday, May 28, 2010 4:34 PM Useful Information 5 Mount the unit on a wall then slide down to secure in place. AC adaptor cord Charger 1 Drive the screws (not supplied) into the wall. 25.4 mm (1 inch) Screws (120 V AC, 60 Hz) 1 83 mm (31/4 inches) or 2 Mount the charger (A), then slide it down (B) and to the right (C) until it is secure.
TG9321(e).book Page 39 Friday, May 28, 2010 4:34 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called unit is in use. L Other units are in use and the system is busy. Try again later. L Privacy mode is on for the call you tried to join (page 26). L The handset you are using is too far from the base unit. Move closer and try again. L The handset’s registration may have been canceled.
TG9321(e).book Page 40 Friday, May 28, 2010 4:34 PM Useful Information Display message Cause/solution No link to base. Reconnect AC adaptor. L The handset has lost communication with the base unit. Move closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset’s registration may have been canceled. Re-register the handset (page 29). Use rechargeable battery.
TG9321(e).book Page 41 Friday, May 28, 2010 4:34 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The handset does not turn on even after installing charged batteries.
TG9321(e).book Page 42 Friday, May 28, 2010 4:34 PM Useful Information Problem Cause/solution I cannot register a handset to a base unit. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 29). Battery recharge Problem Cause/solution The handset beeps and/or 3 flashes. L Battery charge is low. Fully charge the batteries (page 10).
TG9321(e).book Page 43 Friday, May 28, 2010 4:34 PM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
TG9321(e).book Page 44 Friday, May 28, 2010 4:34 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG9321(e).book Page 45 Friday, May 28, 2010 4:34 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG9321(e).book Page 46 Friday, May 28, 2010 4:34 PM Useful Information WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules.
TG9321(e).book Page 47 Friday, May 28, 2010 4:34 PM Guía Rápida Española Guía Rápida Española Instalación Cómo conectar el adaptador para corriente L Use solo el adaptador de corriente Panasonic PQLV219 incluido. Correcto Oprima firmemente el contacto. Incorrecto (120 V CA, 60 Hz) Gancho Cómo conectar el cable de la línea telefónica N Para conectarlo a una toma telefónica para 2 líneas UTILICE SOLO un cable telefónico de 4 alambres.
TG9321(e).book Page 48 Friday, May 28, 2010 4:34 PM Guía Rápida Española Instalación Auricular CARGUE APROXIMADAMENTE DURANTE 7 HORAS L UTILICE SOLO baterías de Ni-MH tamaño AAA (R03). L NO utilice baterías Alcalinas, de Manganeso o de Ni-Cd. L Compruebe que las polaridades son las correctas (S, T). Confirme que aparezca “Cargando”. SOLO baterías Ni-MH recargables Cargador L Use solo el adaptador de corriente Panasonic PQLV219 incluido.
TG9321(e).book Page 49 Friday, May 28, 2010 4:34 PM Guía Rápida Española Sugerencias de operación Tecla navegadora - {^}, {V}, {<}, o {>}: Navegue por diversas listas y elementos. - ? (Volumen: {^} o {V}): Ajuste el volumen del receptor o el altavoz mientras habla. Subir volumen {^} {<} {>} {V} Bajar volumen Idioma de la pantalla (Auricular) (predeterminado: inglés) {MENU} i {#}{1}{1}{0} i {V}/{^}: “Español” i {GUARD.
TG9321(e).book Page 50 Friday, May 28, 2010 4:34 PM Guía Rápida Española Preguntas frecuentes Pregunta Causa y solución ¿Por qué está parpadeando w? L El auricular está demasiado lejos de la unidad base. Acérquelo. L El adaptador para corriente de la unidad base no está conectado correctamente. Conecte de nuevo el adaptador para corriente a la unidad base. L El auricular no está registrado en la unidad base. Regístrelo.
TG9321(e).book Page 51 Friday, May 28, 2010 4:34 PM Appendix Customer services Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
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TG9321(e).book Page 53 Friday, May 28, 2010 4:34 PM Appendix Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
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TG9321(e).book Page 56 Friday, May 28, 2010 4:34 PM IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://www.panasonic.com/help L FAQ and troubleshooting hints are available.
