TG8421E(e).book Page 1 Tuesday, December 16, 2008 8:03 AM Operating Instructions Digital Cordless Answering System Model No. KX-TG8421E KX-TG8422E KX-TG8423E KX-TG8424E Model shown is KX-TG8421. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.
TG8421E(e).book Page 2 Tuesday, December 16, 2008 8:03 AM Table of Contents Introduction Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . 5 Important Information For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . . . . . . 8 Getting Started Setting up . . . . . . .
TG8421E(e).book Page 3 Tuesday, December 16, 2008 8:03 AM Introduction Model composition Series Model No. KX-TG8421 series *1 Base unit Handset Part No. Part No. Quantity KX-TG8421 KX-TGA840 1 KX-TG8422 KX-TG8421 KX-TGA840 2 KX-TG8423 KX-TG8421 KX-TGA840 3 KX-TG8424 KX-TG8421 KX-TGA840 4 KX-TG8421 *1 Feature differences: Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 4).
TG8421E(e).book Page 4 Tuesday, December 16, 2008 8:03 AM Introduction To use the unit ■ Belt clip ■ Wall mounting To attach To remove 25 mm Screws (Not supplied) Hooks Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries P03P or HHR-4MRE*1 Headset KX-TCA94EX DECT repeater KX-A272 Battery type: – Nickel metal hydride (Ni-MH). – 2 x AAA (R03) size for each handset.
TG8421E(e).book Page 5 Tuesday, December 16, 2008 8:03 AM Introduction Sales and support information Customer Care Centre L For customers within the U.K.: 0844 844 3898 L For customers within the Republic of Ireland: 01289 8333 L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K.
TG8421E(e).book Page 6 Tuesday, December 16, 2008 8:03 AM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG8421E(e).book Page 7 Tuesday, December 16, 2008 8:03 AM Important Information Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG8421E(e).book Page 8 Tuesday, December 16, 2008 8:03 AM Important Information L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. Routine care For business users in the European Union L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
TG8421E(e).book Page 9 Tuesday, December 16, 2008 8:03 AM Getting Started L Confirm correct polarities (S, T). Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219E. ■ Base unit “Click” Rechargeable Ni-MH ONLY Press plug firmly. Hook Use only the supplied telephone line cord. (220-240 V AC, 50 Hz) DSL/ADSL filter* (Not supplied) Hook To telephone line Correct Base unit Wrong Base unit L When the language selection is displayed, see page 14.
TG8421E(e).book Page 10 Tuesday, December 16, 2008 8:03 AM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG8421E(e).book Page 11 Tuesday, December 16, 2008 8:03 AM Getting Started Controls Handset A G H B C D ■ Control type A Soft keys The handset features 2 soft keys and a joystick. By pressing a soft key, or by pressing the centre of the joystick, you can select the feature shown directly above it on the display.
TG8421E(e).book Page 12 Tuesday, December 16, 2008 8:03 AM Getting Started Item Display Handset display items Item w x Paging, intercom mode k Handset is on an outside call. y Missed call*1 (page 30) u L When displayed next to the battery icon: Answering system is on. (page 37) L When displayed with a number: New messages have been recorded. (page 39) d 12 [1] Handset number*2 -1- Base unit number*2 7 Blocked call*1 (page 27, 31) h New SMS message received.
TG8421E(e).book Page 13 Tuesday, December 16, 2008 8:03 AM Getting Started L When in multiple items display mode, you can switch the screen to confirm the detailed information by pressing A. Icon Action / Selects a character entry mode. 0 Plays a message. O Stops recording or playback. l Inserts a dialling pause. W Erases the selected item. A Switches display mode between single item and multiple items. (page 26) j [ Caller List I ] Answer System 4 Allows you to make an intercom call.
TG8421E(e).book Page 14 Tuesday, December 16, 2008 8:03 AM Getting Started Initial settings Date and time 1 1 (centre of joystick) i N i M Symbol meaning: Example: {V}/{^}: “Off” 2 Push the joystick down or up to select the words in quotations. {V}/{^}: “Time Settings” i M 3 {V}/{^}: “Set Date/Time” i M 4 Enter the current date, month, and year.
TG8421E(e).book Page 15 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls indicator flashes. To cancel, press {ih}. Making calls 1 2 3 Lift the handset and dial the phone number. L To correct a digit, press ^. Editing/erasing/storing 1 2 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {ih}.
TG8421E(e).book Page 16 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a PBX: 1 2 {0} i l Useful features during a call Dial the phone number. i {C} Note: L A 3 second pause is inserted each time l is pressed. Repeat as needed to create longer pauses. Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. 1 Press 1 during conversation. L 1 flashes.
TG8421E(e).book Page 17 Tuesday, December 16, 2008 8:03 AM Making/Answering Calls Note: L Please contact your service provider/ telephone company for details and availability of this service in your area. Handset voice enhancer This feature clarifies the voice of the person you are talking to, producing a more natural-sounding voice that is easier to hear and understand. 1 2 Press 1 during a call. 3 {V}/{^}: Select “Off”, “High Tone”, or “Low Tone”.
TG8421E(e).book Page 18 Tuesday, December 16, 2008 8:03 AM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers, assign each phonebook entry to the desired category. Adding entries 1 n (left soft key) i 1 2 {V}/{^}: “New Entry” i M 3 Enter the party’s name (16 characters max.). i M L You can change the character entry mode by pressing / (page 47). 4 Enter the party’s phone number (24 digits max.).
TG8421E(e).book Page 19 Tuesday, December 16, 2008 8:03 AM Phonebook Searching by category 1 2 n (left soft key) i k 3 {V}/{^}: Select the desired category. i M L If you select “All”, the unit ends the category search. 4 {V}/{^}: Scroll through the phonebook if necessary.
TG8421E(e).book Page 20 Tuesday, December 16, 2008 8:03 AM Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 2 3 4 During an outside call, press 1.
TG8421E(e).book Page 21 Tuesday, December 16, 2008 8:03 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 1 (centre of joystick) 2 Select the desired top-menu by pushing the joystick in any direction. i M 3 Push the joystick down or up to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2.
TG8421E(e).book Page 22 Tuesday, December 16, 2008 8:03 AM Programming Top-menu Sub-menu 1 Sub-menu 2 Handset Setup N Display Setup Wallpaper*6 — Display Colour — Standby Display*7 — Display Mode 25 LCD in charging*8 (LCD dimming) — Language 14 Contrast — Register H.
TG8421E(e).book Page 23 Tuesday, December 16, 2008 8:03 AM Programming To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 14). *3 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls.
TG8421E(e).book Page 24 Tuesday, December 16, 2008 8:03 AM Programming L We recommend selecting a different ringer tone to the one used for outside calls. Special programming Memo alarm An alarm sounds at the set time for 3 minutes. A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 2 different alarm options (once or daily) for each alarm time. Important: L Set the date and time beforehand (page 14).
TG8421E(e).book Page 25 Tuesday, December 16, 2008 8:03 AM Programming Turning night mode on/off select “No Ringing”, the handset never rings during night mode. 1 1 (centre of joystick) i N i M 1 1 (centre of joystick) i N i M 2 3 4 5 {V}/{^}: “Ringer Setup” i M 2 3 4 5 {V}/{^}: “Ringer Setup” i M 6 7 8 {V}/{^}: “Night Mode” i M {V}/{^}: “On/Off” i M {V}/{^}: Select the desired setting. iM L If you select “Off”, press {ih} to exit.
TG8421E(e).book Page 26 Tuesday, December 16, 2008 8:03 AM Programming – “Single Item”: An entry/a menu icon is shown on one screen in large characters at a time. 4 Set which handsets to be restricted by pressing the desired handset number. L All the registered handset numbers are displayed. L Flashing numbers indicate call restriction is turned on for the corresponding handset. L To turn call restriction off for a handset, press the number again. The number stops flashing.
TG8421E(e).book Page 27 Tuesday, December 16, 2008 8:03 AM Programming When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit sends out a busy tone to the caller, and then disconnects the call. Important: L When the unit receives a call from a number that is stored in the call barred list, the call is logged in the caller list (page 31) with 7 after the call is disconnected.
TG8421E(e).book Page 28 Tuesday, December 16, 2008 8:03 AM Programming Note: L Calls are disconnected when the handset moves from one radio cell to another. Registering a handset to a base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit (for example, w flashes even when the handset is near the base unit), reregister the handset.
TG8421E(e).book Page 29 Tuesday, December 16, 2008 8:03 AM Programming L A confirmation tone sounds as each handset number disappears. L The handset does not beep when cancelling its own registration. 6 L Do not use more than one repeater at a time. Setting the repeater mode 1 1 (centre of joystick) i ! i M 2 3 {V}/{^}: “Repeater” i M {ih} Cancelling a base unit A handset can cancel a base unit that it is registered to. This allows the base unit to end its wireless connection with the system.
TG8421E(e).book Page 30 Tuesday, December 16, 2008 8:03 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG8421E(e).book Page 31 Tuesday, December 16, 2008 8:03 AM Caller ID Service 4 Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete. Important: L Only 1 person can access the caller list at a time. L Make sure the unit’s date and time setting is correct (page 14). 5 {C} Viewing the caller list and calling back 1 1 (centre of joystick) i j i 2 {V}/{^}: Select the desired entry. i1 3 {V}/{^}: Select “Erase” or “Erase All”.
TG8421E(e).book Page 32 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) Using SMS SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible SMS networks and features. Important: L To use SMS features, you must: – subscribe to a Caller ID and/or an appropriate service such as SMS. – confirm that SMS is turned on. – confirm that the correct message centre numbers are stored.
TG8421E(e).book Page 33 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) Note: L For PBX users: – You need to add the PBX line access number and a dialling pause to the beginning of the Message Centre 1 number. – If you only use the Message Centre 1 number for SMS, store the Message Centre 1 number as is (without adding a line access number or dialling pause) to Message Centre 2. created by pushing the joystick up. 4 Enter a message.
TG8421E(e).book Page 34 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) telephone company may treat long messages differently from other messages. Contact your service provider/telephone company for details. L If your phone is connected to a PBX, store the PBX line access number (page 36). Editing/sending a saved message 1 1 (centre of joystick) i X i 2 ■ To access the public mailbox: {V}/{^}: “Public” i M ■ To access a private mailbox: {V}/{^}: Select the desired mailbox.
TG8421E(e).book Page 35 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) L Messages which have already been read are indicated by a “Q”, even if they were read using another handset. L To erase a message, press W. i {V}/{^}: “Yes” i M 5 Press M to read the message content. Note: L To call the message sender, press {C}. Replying to a message 1 While reading a received message, press 1. 2 3 {V}/{^}: “Reply” i M 4 Edit the destination phone number if necessary.
TG8421E(e).book Page 36 Tuesday, December 16, 2008 8:03 AM SMS (Short Message Service) Note: L To receive SMS messages using a mailbox, inform others of your mailbox number. L If you forget the password assigned to a mailbox, contact your nearest Panasonic service centre.
TG8421E(e).book Page 37 Tuesday, December 16, 2008 8:03 AM Answering System – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also record phone conversations (page 17).
TG8421E(e).book Page 38 Tuesday, December 16, 2008 8:03 AM Answering System 4 {V}/{^}: Select the desired setting. i M i {ih} Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – a pre-recorded greeting message Recording your greeting message You can record your own greeting message (2 minutes and 30 seconds max.). 1 1 (centre of joystick) i I i M 2 3 4 5 {V}/{^}: “Greeting” i M 6 7 Press O to stop recording.
TG8421E(e).book Page 39 Tuesday, December 16, 2008 8:03 AM Answering System Operating the answering system during playback Key Operation {^} or {V} Adjust the speaker volume {7} Repeat message*1 {8} Skip message {■} Stop playback {4} Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. Erasing all messages Press {4} 2 times while the unit is not in use.
TG8421E(e).book Page 40 Tuesday, December 16, 2008 8:03 AM Answering System Key Operation {8} Turn answering system on {9} or O Stop recording Stop playback {0} Turn answering system off {*}{4}*4 Erase currently playing message {*}{5} Erase all messages {*}{6} Erase greeting message*5 *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 When you play a message from the message list, the currently playing message is played back from the beginning.
TG8421E(e).book Page 41 Tuesday, December 16, 2008 8:03 AM Answering System Key Operation {9} Stop recording Stop playback {0} Turn answering system off {*}{4} After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. Erase currently playing message {*}{5} Erase all messages {*}{6} Follow the voice guidance prompts as necessary or control the unit using remote commands (page 41).
TG8421E(e).book Page 42 Tuesday, December 16, 2008 8:03 AM Answering System company to deactivate your voice mail service. If your service provider/telephone company cannot do this: – Set this unit’s “Number of Rings” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/telephone company does.
TG8421E(e).book Page 43 Tuesday, December 16, 2008 8:03 AM Answering System asking callers to call again later (page 38). Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8421E(e).book Page 44 Tuesday, December 16, 2008 8:03 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG8421E(e).book Page 45 Tuesday, December 16, 2008 8:03 AM Intercom/Locator Intercom Intercom calls can be made between handsets in the same radio cell. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute. Transferring calls, conference calls Outside calls can be transferred between 2 handsets in the same radio cell.
TG8421E(e).book Page 46 Tuesday, December 16, 2008 8:03 AM Intercom/Locator Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller. 46 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8421E(e).book Page 47 Tuesday, December 16, 2008 8:03 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 47). – Use the joystick to move the cursor. – Press dial keys to enter characters and numbers. – Press ^ to erase the character or number highlighted by the cursor. Press and hold ^ to erase all characters or numbers.
TG8421E(e).book Page 48 Tuesday, December 16, 2008 8:03 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase: Cyrillic character table (P) (Not available for SMS) 48 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8421E(e).book Page 49 Tuesday, December 16, 2008 8:03 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Check Phone Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 9). Error L Recording was too short. Try again. Failed L Phonebook copy failed (page 20).
TG8421E(e).book Page 50 Tuesday, December 16, 2008 8:03 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not automatically turn on after installing/replacing batteries. L The battery is empty or too weak to turn on the power.
TG8421E(e).book Page 51 Tuesday, December 16, 2008 8:03 AM Useful Information Problem Cause/solution I cannot hear a dial tone. L Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. L The base unit’s AC adaptor or telephone line cord is not connected. Check the connections. L If you are using a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly.
TG8421E(e).book Page 52 Tuesday, December 16, 2008 8:03 AM Useful Information Problem Cause/solution I cannot register a handset to a base unit. L The maximum number of base units (4) is already registered to the handset. Cancel unused base unit registrations from the handset (page 29). L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 28). L You entered the wrong PIN.
TG8421E(e).book Page 53 Tuesday, December 16, 2008 8:03 AM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference.
TG8421E(e).book Page 54 Tuesday, December 16, 2008 8:03 AM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG8421E(e).book Page 55 Tuesday, December 16, 2008 8:03 AM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre number is logged in the caller list and the message is not received. L Someone tried to send you a message while SMS is turned off. Turn it on (page 32). I cannot send or receive SMS messages. L You have not subscribed to the appropriate service. Contact your service provider/ telephone company.
TG8421E(e).book Page 56 Tuesday, December 16, 2008 8:03 AM Useful Information Answering system Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 37). L The message memory is full. Erase unnecessary messages (page 39). L The recording time is set to “Greeting Only”. Change the setting (page 42). L If your own greeting message is not recorded properly, callers are unable to leave a message. Record your own greeting message again (page 38).
TG8421E(e).book Page 57 Tuesday, December 16, 2008 8:03 AM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG8421E(e).book Page 58 Tuesday, December 16, 2008 8:03 AM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the appliance proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective appliance (or any part or parts there of) repaired or replaced free of charge. 1.
TG8421E(e).
TG8421E(e).book Page 60 Tuesday, December 16, 2008 8:03 AM For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Helpline Tel. No.: U.K. 0844 844 3898 / R.O.I. 01289 8333 Sales Department: Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP Panasonic Communications Co., Ltd.
