TG8011-8021FX(e-e).book Page 1 Wednesday, August 20, 2008 9:50 AM Operating Instructions Digital Cordless Phone Model No. KX-TG8011FX KX-TG8012FX Digital Cordless Answering System Model No. KX-TG8021FX Model shown is KX-TG8011. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.
TG8011-8021FX(e-e).book Page 2 Wednesday, August 20, 2008 9:50 AM Table of Contents Introduction Answering System Product information . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Answering system . . . . . . . . . . . . . . 39 Turning the answering system on/off 39 Greeting message . . . . . . . . . . . . . .
TG8011-8021FX(e-e).book Page 3 Wednesday, August 20, 2008 9:50 AM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Important: L The suffix (FX) in the following model numbers will be omitted in these instructions: KX-TG8011FX/KX-TG8012FX/KX-TG8021FX General information L This equipment is designed for use on the Czech, Slovakia, Estonia, Latvia, Lithuania, Slovenia, Rumania and Bulgaria analogue telephone network.
TG8011-8021FX(e-e).book Page 4 Wednesday, August 20, 2008 9:50 AM Introduction KX-TG8021 Model No. KX-TG8021 Base unit Handset Part No. Part No. KX-TG8021 KX-TGA800 Quantity 1 Feature differences Model No. Answering system KX-TG8011 Intercom N ⇔ N*1 r*2 – KX-TG8012 – r KX-TG8021 r r*2 *1 Intercom calls can be made between the handsets. *2 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 5).
TG8011-8021FX(e-e).book Page 5 Wednesday, August 20, 2008 9:50 AM Introduction 1 2 3 4 5 6 Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. No. 1 Accessory item Model number DECT repeater KX-A272 Replacement battery information: L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA (R03) batteries for every handset.
TG8011-8021FX(e-e).book Page 6 Wednesday, August 20, 2008 9:50 AM Introduction For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG8011-8021FX(e-e).book Page 7 Wednesday, August 20, 2008 9:50 AM Introduction L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: – the handset batteries need recharging or have failed.
TG8011-8021FX(e-e).book Page 8 Wednesday, August 20, 2008 9:50 AM Introduction between the handset and base unit in an indoor environment. – away from electronic appliances such as TVs, radios, personal computers, wireless devices or other phones. – avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice quality depends on the local environmental conditions.
TG8011-8021FX(e-e).book Page 9 Wednesday, August 20, 2008 9:50 AM Introduction By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
TG8011-8021FX(e-e).
TG8011-8021FX(e-e).book Page 11 Wednesday, August 20, 2008 9:50 AM Preparation Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}. To adjust the receiver or speaker volume, press {^} to increase the volume, or press {V} to decrease the volume repeatedly while talking. Volume up {^} {<} Item Meaning x Handset is accessing base unit. (intercom, paging, changing base unit settings, etc.
TG8011-8021FX(e-e).book Page 12 Wednesday, August 20, 2008 9:50 AM Preparation Item Meaning h New SMS message received.*3 (page 37) Soft key icons Your written SMS message is over 160 characters.*3 (page 36) j *3 Icon Action U Returns to the previous screen. K Displays the menu. Accepts the current selection. m SMS memory is full. M z New voice mail message received.*4 (page 45) j Displays a previously dialled phone number. n Opens the phonebook.
TG8011-8021FX(e-e).book Page 13 Wednesday, August 20, 2008 9:50 AM Preparation cord may not allow the unit to work properly. C A To telephone line B (220–240 V AC, 50 Hz) Hook adaptor) to the same telephone line or to the same telephone line jack, if you have such a telephone jack in your house.
TG8011-8021FX(e-e).book Page 14 Wednesday, August 20, 2008 9:50 AM Preparation – We recommend using the Panasonic rechargeable batteries noted on page 5, 7. Battery charge 1 Firmly press the notch on the handset cover and slide it in the direction of the arrow. Place the handset on the base unit or charger for about 7 hours before initial use. L While charging, “Charging” is displayed and the charge indicator on the handset lights up. When the batteries are fully charged, “Charge Completed” displays.
TG8011-8021FX(e-e).book Page 15 Wednesday, August 20, 2008 9:50 AM Preparation Battery level Battery icon Battery level 1 High 2 Medium 3 Low L When flashing: Needs charging. Screen saver mode The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger. Activate the handset display again by: – pressing {<} or {>} when on a call. – pressing {ih} at all other times.
TG8011-8021FX(e-e).book Page 16 Wednesday, August 20, 2008 9:50 AM Preparation Charger Available for: KX-TG8012 Symbol Meaning {V}/{^}: “” Press {V} or {^} to select the words in quotations. Example: {V}/{^}: “Off” 25.4 mm Screws (Not supplied) Turning the power on/off Power on Press {ih} for about 1 second. Hooks Power off Press {ih} for about 2 seconds.
TG8011-8021FX(e-e).book Page 17 Wednesday, August 20, 2008 9:50 AM Preparation Display language 16 display languages are available. You can select “Deutsch Deutsch”,, “English English”, “Magyar Magyar”,, “Polski Polski”, SlovenČina ina”, “ČeŠtina tina”,, “Sloven “Hrvatski Hrvatski”,, “Slovenscina Slovenscina”,, “Eesti Eesti”, “LIETUVI LIETUVIŠKAI KAI”,, “Latvie LatvieŠu”,, “Rom Românã”,, “БЪЛГАРСКИ БЪЛГАРСКИ”,, “Srpski Srpski”, МАКЕДОНСКИ”,, or “Shqip Shqip”.
TG8011-8021FX(e-e).book Page 18 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {C/T}. 2 3 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number, and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {ih}. Note: L For best performance, use the speakerphone in a quiet environment.
TG8011-8021FX(e-e).book Page 19 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls Answering calls When a call is being received, the ringer indicator on the handset flashes. 1 Lift the handset and press {C} or {s} when the unit rings. L You can also answer the call by pressing any dial key from {0} to {9}, {*}, or {#}. (Any key answer feature) 2 When you finish talking, press {ih} or place the handset on the base unit or charger.
TG8011-8021FX(e-e).book Page 20 Wednesday, August 20, 2008 9:50 AM Making/Answering Calls Temporary tone dialling (for rotary/pulse service users) You can temporarily switch the dialling mode to tone when you need to access touch-tone services (for example, telephone banking services). 1 2 Make a call. Press {*} when prompted to enter your code or PIN, then press the appropriate dial keys. Note: L The dialling mode will return to pulse when you hang up.
TG8011-8021FX(e-e).book Page 21 Wednesday, August 20, 2008 9:50 AM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers, assign each phonebook entry to the desired category. Adding entries 1 n (left soft key) i K 2 {V}/{^}: “New Entry” i M 3 Enter the party’s name (16 characters max.). i M L You can change the character entry mode by pressing /. (page 48) 4 Enter the party’s phone number (24 digits max.).
TG8011-8021FX(e-e).book Page 22 Wednesday, August 20, 2008 9:50 AM Phonebook Searching by category 1 2 n (left soft key) i k 3 {V}/{^}: Select the desired category. i M L If you select “All”, the unit ends the category search. 4 {V}/{^}: Scroll through the phonebook if necessary. 5 {C} {V}/{^}: “Category Search” i M Editing entries 1 Find the desired entry (page 21).
TG8011-8021FX(e-e).book Page 23 Wednesday, August 20, 2008 9:50 AM Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 2 3 During an outside call, press n. {V}/{^}: Select the desired entry. Press M to dial the number.
TG8011-8021FX(e-e).book Page 24 Wednesday, August 20, 2008 9:50 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 K (middle soft key) 2 Select the desired top-menu by pressing {V}, {^}, {<}, or {>}. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2. i M 4 Press {V} or {^} to select the desired setting.
TG8011-8021FX(e-e).book Page 25 Wednesday, August 20, 2008 9:50 AM Programming Top-menu Sub-menu 1 Sub-menu 2 Handset Setup N Display Setup Wallpaper — Display Colour — Standby Display*4 — LCD Dimming*5 — Select Language*6 17 Contrast — Registration Base Unit Setup*1 < Register H.
TG8011-8021FX(e-e).book Page 26 Wednesday, August 20, 2008 9:50 AM Programming *5 This feature allows the handset to switch itself to dimmed backlight mode after being placed on the base unit or charger. – “On”: Backlight is dimmed. – “Off”: Backlight turns off after 10 seconds of charging.
TG8011-8021FX(e-e).book Page 27 Wednesday, August 20, 2008 9:50 AM Programming Special instructions for programmable settings Memo alarm An alarm sounds at the set time for 3 minutes. A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 2 different alarm options (once or daily) for each alarm time. Important: L Set the date and time beforehand (page 17).
TG8011-8021FX(e-e).book Page 28 Wednesday, August 20, 2008 9:50 AM Programming 3 {V}/{^}: “Time Adjustment” i M 4 {V}/{^}: Select “Caller ID[Auto]” or “Manual”. i M i {ih} Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set for each handset.
TG8011-8021FX(e-e).book Page 29 Wednesday, August 20, 2008 9:50 AM Programming 4 {V}/{^}: “Select Category” i M 5 Press the desired category numbers. i M L The selected category number flashes. L To cancel a selected category number, press the number again. The number stops flashing.
TG8011-8021FX(e-e).book Page 30 Wednesday, August 20, 2008 9:50 AM Programming L According to your country selection in step 3, the answering system announcement language changes as follows (KX-TG8021): - “Other” - English Czech Slovak L After changing the unit’s region setting/resetting the base unit, w flashes on the handset momentarily. This is normal and the handset can be used once w stops flashing.
TG8011-8021FX(e-e).book Page 31 Wednesday, August 20, 2008 9:50 AM Programming L If you forget your PIN, contact your nearest Panasonic service centre. L When the handset has been registered successfully, w stops flashing. Note: L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Selecting a base unit When “Auto” is selected, the handset automatically uses any available base unit it is registered to.
TG8011-8021FX(e-e).book Page 32 Wednesday, August 20, 2008 9:50 AM Programming Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 5. Contact your Panasonic dealer for details. Important: L Before registering the repeater to this base unit, you must turn the repeater mode on. L Do not use more than one repeater at a time.
TG8011-8021FX(e-e).book Page 33 Wednesday, August 20, 2008 9:50 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG8011-8021FX(e-e).book Page 34 Wednesday, August 20, 2008 9:50 AM Caller ID Service Caller list Erasing caller information 1 K (middle soft key) i j i Important: L Only 1 person can access the caller list at a time. 2 {V}/{^}: Select the desired entry. iK 3 {V}/{^}: Select “Erase” or “Erase All”. i M 4 {V}/{^}: “Yes” i M i {ih} Viewing the caller list and calling back 1 K (middle soft key) i j i M 2 Press {V} to search from the most recent call, or press {^} to search from the oldest call.
TG8011-8021FX(e-e).book Page 35 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) Using SMS SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible SMS networks and features. Important: L To use SMS features, you must: – subscribe to a Caller ID and/or an appropriate service such as SMS. – confirm that SMS is turned on. – confirm that the correct message centre numbers are stored.
TG8011-8021FX(e-e).book Page 36 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) Sending a message Writing and sending a new message 1 K (middle soft key) i X i M 2 3 4 5 6 {V}/{^}: “Create” i M L If “^Use Last Text?” is displayed, you can use the text from the last message you created by pressing {^}. Enter a message. i M L You can change the character entry mode by pressing /. (page 48) Enter the destination phone number (20 digits max.).
TG8011-8021FX(e-e).book Page 37 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) 3 4 5 {V}/{^}: Select a message. i M 4 K i {V}/{^}: “Erase” i M L To erase all messages, select “Erase All”. i M Edit the destination phone number and/or press M. 5 Continue from step 5, “Writing and sending a new message”, page 36. {V}/{^}: “Yes” i M i {ih} Receiving a message When an SMS message is received: – “Receiving SMS Message” is displayed. – a tone is heard (if the handset ringer is turned on).
TG8011-8021FX(e-e).book Page 38 Wednesday, August 20, 2008 9:50 AM SMS (Short Message Service) SMS settings If the base unit is reset to its default settings (page 29), the following SMSrelated settings will be reset. The contents of the receive and send lists will be erased.
TG8011-8021FX(e-e).book Page 39 Wednesday, August 20, 2008 9:50 AM Answering System – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Answering system Available for: KX-TG8021 The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages.
TG8011-8021FX(e-e).book Page 40 Wednesday, August 20, 2008 9:50 AM Answering System Greeting message When the unit answers a call, callers hear a greeting message. You can record your own greeting message or use a pre-recorded greeting message. Recording your greeting message You can record your own greeting message (50 seconds max.). 1 K (middle soft key) i I i M 2 {V}/{^}: “Record Greeting” i M 3 Hold the handset about 20 cm away and speak clearly into the microphone.
TG8011-8021FX(e-e).book Page 41 Wednesday, August 20, 2008 9:50 AM Answering System Operating the answering system Key Operation {^} or {V} Adjust the speaker volume {7} Repeat message (during playback)*1 {8} Skip message (during playback) {■} Stop playback {4} Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. Erasing all messages Press {4} 2 times while the unit is not in use.
TG8011-8021FX(e-e).book Page 42 Wednesday, August 20, 2008 9:50 AM Answering System Erasing all messages 1 K (middle soft key) i I i M Important: L In order to operate the answering system remotely, you must first set a remote access code.
TG8011-8021FX(e-e).book Page 43 Wednesday, August 20, 2008 9:50 AM Answering System Key Operation {*}{4} Erase currently playing message {*}{5} Erase all messages {*}{6} Erase greeting message (during greeting message playback) {*}{#} End remote operation (or hang up) Answering system settings If the base unit is reset to its default settings (page 29), the following answering system-related settings will be reset.
TG8011-8021FX(e-e).book Page 44 Wednesday, August 20, 2008 9:50 AM Answering System 1 K (middle soft key) i I i M 2 3 {V}/{^}: “Settings” i M 4 {V}/{^}: Select the desired setting.
TG8011-8021FX(e-e).book Page 45 Wednesday, August 20, 2008 9:50 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG8011-8021FX(e-e).book Page 46 Wednesday, August 20, 2008 9:50 AM Intercom/Locator Intercom Intercom calls can be made between handsets in the same radio cell. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset for an intercom call, the paged handset beeps for 1 minute.
TG8011-8021FX(e-e).book Page 47 Wednesday, August 20, 2008 9:50 AM Intercom/Locator Transferring a call without speaking to the other handset user 1 During an outside call, press {INT}. i Enter the desired handset number. L k flashes to indicate the outside call is on hold. 2 {ih} L The outside call rings at the other handset. Note: L If the other handset user does not answer the call within 1 minute, the call rings at your handset again. Answering a transferred call Press {C} to answer the page.
TG8011-8021FX(e-e).book Page 48 Wednesday, August 20, 2008 9:50 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). For SMS messages, Alphabet (ABC), Numeric (0-9), Greek (F), and Extended (G) modes are available.
TG8011-8021FX(e-e).
TG8011-8021FX(e-e).
TG8011-8021FX(e-e).book Page 51 Wednesday, August 20, 2008 9:50 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Answer Sys. Full*1 L Erase unnecessary messages (page 41). Check Tel Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 12). Error*1 L Recording was too short. Try again. Failed L Phonebook copy failed (page 23).
TG8011-8021FX(e-e).book Page 52 Wednesday, August 20, 2008 9:50 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 13). L Fully charge the batteries (page 14).
TG8011-8021FX(e-e).book Page 53 Wednesday, August 20, 2008 9:50 AM Useful Information Problem Cause/solution I do not know how to erase y (Missed call) from the display. L There are unviewed missed calls remaining. View them and erase y in the following way. 1 2 K (middle soft key) i j i M Press {V} to search from the most recent call, or press {^} to search from the oldest call. Programmable settings Problem Cause/solution I have changed the display language to a language I cannot read.
TG8011-8021FX(e-e).book Page 54 Wednesday, August 20, 2008 9:50 AM Useful Information Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is not registered to the base unit. Register it (page 30). L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not connected. Check the connections. L You are using the handset or base unit in an area with high electrical interference.
TG8011-8021FX(e-e).book Page 55 Wednesday, August 20, 2008 9:50 AM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG8011-8021FX(e-e).book Page 56 Wednesday, August 20, 2008 9:50 AM Useful Information Problem Cause/solution The SMS message centre number is logged in the caller list and the message is not received. L Someone tried to send you a message while SMS is turned off. Turn it on (page 35). “FD” is displayed. L The unit could not connect to the SMS message centre. Confirm that the correct SMS message centre numbers are stored (page 35). Confirm that SMS is turned on (page 35). “FE” is displayed.
TG8011-8021FX(e-e).book Page 57 Wednesday, August 20, 2008 9:50 AM Useful Information Problem Cause/solution I cannot operate the answering system remotely. L You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 42). L Press each key firmly. L The answering system is turned off. Turn it on (page 43). L You are using a rotary/pulse telephone. Try again using a touch-tone phone.
TG8011-8021FX(e-e).book Page 58 Wednesday, August 20, 2008 9:50 AM Useful Information Specifications ■ Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) ■ Number of channels: 120 Duplex Channels ■ Frequency range: 1.88 GHz to 1.90 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■ Channel spacing: 1,728 kHz ■ Bit rate: 1,152 kbit/s ■ Modulation: GFSK (Gaussian Frequency Shift Keying) ■ RF transmission power: Approx.
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TG8011-8021FX(e-e).book Page 60 Wednesday, August 20, 2008 9:50 AM N Czech Sales Department Panasonic Czech Republic, s.r.o. N Slovakia Sales Department Panasonic Slovakia, spol. s r.o. Thámova 289/13 (Palác Karlín) 186 00 Praha 8 Štúrova 11, 811 02 Bratislava, Slovenská republika telefon: +420-236 032 511 centrální fax: +420-236 032 411 e-mail: panasonic.praha@eu.panasonic.com e-mail: servis.praha@eu.panasonic.com aktuální info na www.panasonic.
