TG8011E(e).book Page 1 Tuesday, June 23, 2009 8:50 AM Operating Instructions Digital Cordless Phone Model No. KX-TG8011E KX-TG8012E KX-TG8013E Model shown is KX-TG8011. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
TG8011E(e).book Page 2 Tuesday, June 23, 2009 8:50 AM Table of Contents Introduction Useful Information Product information . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Character entry. . . . . . . . . . . . . . . . . Error messages . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . .
TG8011E(e).book Page 3 Tuesday, June 23, 2009 8:50 AM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Important: L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG8011E/KX-TG8012E/KX-TG8013E General information L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance.
TG8011E(e).book Page 4 Tuesday, June 23, 2009 8:50 AM Introduction Accessory information Supplied accessories No. Quantity Accessory item/ Part number KX-TG8011 KX-TG8012 KX-TG8013 1 AC adaptor for base unit/ PQLV207EU (PQLV207E) 1 1 1 2 Telephone line cord/ PQJA87S (for U.K.) 1 1 1 3 Rechargeable batteries*1 2 4 6 4 Handset cover*2 1 2 3 5 Charger/PNLC1001YG — 1 2 6 AC adaptor for charger/ PQLV209EU (PQLV209E) — 1 2 *1 See page 4 for replacement battery information.
TG8011E(e).book Page 5 Tuesday, June 23, 2009 8:50 AM Introduction Expanding your phone system You can expand your phone system by registering optional handsets (6 max.) to a single base unit. L Optional handsets may be a different colour from that of the supplied handsets. Handset (optional): KX-TGA800E Sales and support information Customer Care Centre L For customers within the U.K.
TG8011E(e).book Page 6 Tuesday, June 23, 2009 8:50 AM Introduction For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG8011E(e).book Page 7 Tuesday, June 23, 2009 8:50 AM Introduction L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: – the handset batteries need recharging or have failed.
TG8011E(e).book Page 8 Tuesday, June 23, 2009 8:50 AM Introduction between the handset and base unit in an indoor environment. – away from electronic appliances such as TVs, radios, personal computers, wireless devices or other phones. – avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice quality depends on the local environmental conditions.
TG8011E(e).book Page 9 Tuesday, June 23, 2009 8:50 AM Introduction By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
TG8011E(e).book Page 10 Tuesday, June 23, 2009 8:50 AM Preparation G Charge indicator Ringer indicator H Receiver I Display J {ih} (Off/Power) K Navigator key ({^}/{V}/{<}/{>}) ? (Volume: {^}/{V}) L {C/T} (Clear/Mute) M {INT} (Intercom) N Microphone O Charge contacts Controls Base unit B A A Charge contacts B {x} (Locator) Handset G A Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}.
TG8011E(e).book Page 11 Tuesday, June 23, 2009 8:50 AM Preparation *1 Caller ID subscribers only *2 Voice mail subscribers only Display Handset display items Item Meaning w Within range of a base unit L When flashing: Handset is searching for base unit. (page 41) x Handset is accessing base unit. (intercom, paging, changing base unit settings, etc.) Menu icons When in standby mode, pressing the middle soft key reveals the handset’s top-menu. From here you can access various features and settings.
TG8011E(e).book Page 12 Tuesday, June 23, 2009 8:50 AM Preparation Connections Connect the AC adaptor cord (A) by pressing the plug firmly (B). Connect the telephone line cord until it clicks into the base unit and telephone line jack (C). Base unit L Use only the supplied Panasonic AC adaptor PQLV207E. L Use only the supplied telephone line cord. Using another telephone line cord may not allow the unit to work properly.
TG8011E(e).book Page 13 Tuesday, June 23, 2009 8:50 AM Preparation Battery installation and replacement Important: L Use the supplied rechargeable batteries (Part No. HHR-55AAAB). L When installing the batteries: – Wipe the battery ends (S, T) with a dry cloth. – Avoid touching the battery ends (S, T) or the unit contacts. – Confirm correct polarities (S, T). L When replacing the batteries: – USE ONLY rechargeable Ni-MH batteries AAA (R03) size. – Do NOT use Alkaline/Manganese/ Ni-Cd batteries.
TG8011E(e).book Page 14 Tuesday, June 23, 2009 8:50 AM Preparation Note: L It is normal for the handset to feel warm during charging. L If you want to use the unit immediately, charge the batteries for at least 15 minutes. L Clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity. Battery level Battery icon Battery level 1 High 2 Medium 3 Low L When flashing: Needs charging.
TG8011E(e).book Page 15 Tuesday, June 23, 2009 8:50 AM Preparation Charger Available for: KX-TG8012/KX-TG8013 Symbol Meaning {V}/{^}: “” Press {V} or {^} to select the words in quotations. Example: {V}/{^}: “Off” 25.4 mm Screws (Not supplied) Turning the power on/off Power on Press {ih} for about 1 second. Hooks Power off Press {ih} for about 2 seconds.
TG8011E(e).book Page 16 Tuesday, June 23, 2009 8:50 AM Preparation Date and time 1 K (middle soft key) i N i M 2 {V}/{^}: “Time Settings” i M 3 {V}/{^}: “Set Date & Time” i M 4 Enter the current date, month, and year. Example: 15 July, 2009 {1}{5} {0}{7} {0}{9} 5 Enter the current hour and minute. Example: 9:30 {0}{9} {3}{0} L You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing {*}.
TG8011E(e).book Page 17 Tuesday, June 23, 2009 8:50 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {C/T}. 2 3 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number, and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {ih}. Note: L For best performance, use the speakerphone in a quiet environment.
TG8011E(e).book Page 18 Tuesday, June 23, 2009 8:50 AM Making/Answering Calls Answering calls When a call is being received, the ringer indicator on the handset flashes. 1 Lift the handset and press {C} or {s} when the unit rings. L You can also answer the call by pressing any dial key from {0} to {9}, {*}, or {#}. (Any key answer feature) 2 When you finish talking, press {ih} or place the handset on the base unit or charger.
TG8011E(e).book Page 19 Tuesday, June 23, 2009 8:50 AM Making/Answering Calls 3 {V}/{^}: Select “Off”, “High Tone” or “Low Tone”. i M Note: L When this feature is turned on, d is displayed. L Depending on the condition and quality of your telephone line, this feature may emphasise existing line noise. If it becomes difficult to hear, turn this feature off. L This feature is not available while using the speakerphone. Call share This feature allows you to join an existing outside call.
TG8011E(e).book Page 20 Tuesday, June 23, 2009 8:50 AM Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers, assign each phonebook entry to the desired category. Adding entries 1 n (left soft key) i K 2 {V}/{^}: “New Entry” i M 3 Enter the party’s name (16 characters max.). i M L You can change the character entry mode by pressing /. (page 36) 4 Enter the party’s phone number (24 digits max.).
TG8011E(e).book Page 21 Tuesday, June 23, 2009 8:50 AM Phonebook Searching by category 1 2 n (left soft key) i k 3 {V}/{^}: Select the desired category. i M L If you select “All”, the unit ends the category search. 4 {V}/{^}: Scroll through the phonebook if necessary. 5 {C} {V}/{^}: “Category Search” i M Editing entries 1 Find the desired entry (page 20).
TG8011E(e).book Page 22 Tuesday, June 23, 2009 8:50 AM Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 2 3 During an outside call, press n. {V}/{^}: Select the desired entry. Press M to dial the number.
TG8011E(e).book Page 23 Tuesday, June 23, 2009 8:50 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 K (middle soft key) 2 Select the desired top-menu by pressing {V}, {^}, {<}, or {>}. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2. i M 4 Press {V} or {^} to select the desired setting.
TG8011E(e).book Page 24 Tuesday, June 23, 2009 8:50 AM Programming Top-menu Sub-menu 1 Sub-menu 2 Handset Setup N Display Setup Wallpaper — Display Colour — Standby Display*4 — LCD Dimming*5 — Select Language 15 Contrast — Register H.set (Register handset) 28 Registration Base Unit Setup*1 < Page Select Base — 29 Keytones*6 — — Auto Talk*7 — 18 Recall/Flash*8 <100 msec.
TG8011E(e).book Page 25 Tuesday, June 23, 2009 8:50 AM Programming *7 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. *8 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8011E(e).book Page 26 Tuesday, June 23, 2009 8:50 AM Programming Special instructions for programmable settings Memo alarm An alarm sounds at the set time for 3 minutes. A text memo can also be displayed for the alarm. A total of 3 separate alarm times can be programmed for each handset. You can set one of 2 different alarm options (once or daily) for each alarm time. Important: L Set the date and time beforehand (page 16).
TG8011E(e).book Page 27 Tuesday, June 23, 2009 8:50 AM Programming 3 {V}/{^}: “Time Adjustment” i M 4 {V}/{^}: Select “Caller ID[Auto]” or “Manual”. i M i {ih} Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set for each handset.
TG8011E(e).book Page 28 Tuesday, June 23, 2009 8:50 AM Programming 6 {ih} Changing the base unit PIN (Personal Identification Number) Important: L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, see page 40. 1 K (middle soft key) i < i M 2 {V}/{^}: “Base Unit PIN” i M 3 Enter the current 4-digit base unit PIN (default: “0000”). 4 Enter the new 4-digit base unit PIN.
TG8011E(e).book Page 29 Tuesday, June 23, 2009 8:50 AM Programming L When the handset has been registered successfully, w stops flashing. L To cancel a selected handset number, press the number again. The number stops flashing. Note: L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. 5 Selecting a base unit When “Auto” is selected, the handset automatically uses any available base unit it is registered to.
TG8011E(e).book Page 30 Tuesday, June 23, 2009 8:50 AM Programming Important: L Before registering the repeater to this base unit, you must turn the repeater mode on. L Do not use more than one repeater at a time. Setting the repeater mode 1 K (middle soft key) i < i M 2 {V}/{^}: “Repeater Mode” i M 3 {V}/{^}: Select the desired setting. i M i {ih} Note: L After turning the repeater mode on or off, w flashes on the handset momentarily.
TG8011E(e).book Page 31 Tuesday, June 23, 2009 8:50 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG8011E(e).book Page 32 Tuesday, June 23, 2009 8:50 AM Caller ID Service Caller list Erasing caller information 1 K (middle soft key) i j i Important: L Only 1 person can access the caller list at a time. 2 {V}/{^}: Select the desired entry. iK 3 {V}/{^}: Select “Erase” or “Erase All”. i M 4 {V}/{^}: “Yes” i M i {ih} Viewing the caller list and calling back 1 K (middle soft key) i j i M 2 Press {V} to search from the most recent call, or press {^} to search from the oldest call.
TG8011E(e).book Page 33 Tuesday, June 23, 2009 8:50 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG8011E(e).book Page 34 Tuesday, June 23, 2009 8:50 AM Intercom/Locator Intercom Intercom calls can be made between handsets in the same radio cell. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset for an intercom call, the paged handset beeps for 1 minute.
TG8011E(e).book Page 35 Tuesday, June 23, 2009 8:50 AM Intercom/Locator Transferring a call without speaking to the other handset user 1 During an outside call, press {INT}. i Enter the desired handset number. L k flashes to indicate the outside call is on hold. 2 {ih} L The outside call rings at the other handset. Note: L If the other handset user does not answer the call within 1 minute, the call rings at your handset again. Answering a transferred call Press {C} to answer the page.
TG8011E(e).book Page 36 Tuesday, June 23, 2009 8:50 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). When in these entry modes except Numeric, you can select which character is entered by pressing a dial key repeatedly. – Press {<} or {>} to move the cursor.
TG8011E(e).book Page 37 Tuesday, June 23, 2009 8:50 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG8011E(e).book Page 38 Tuesday, June 23, 2009 8:50 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Check Tel Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 12). Failed L Phonebook copy failed (page 22). Confirm the other handset (the receiver) is in standby mode and try again.
TG8011E(e).book Page 39 Tuesday, June 23, 2009 8:50 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 13). L Fully charge the batteries (page 13). L Check the connections (page 12).
TG8011E(e).book Page 40 Tuesday, June 23, 2009 8:50 AM Useful Information Problem Cause/solution I do not know how to erase y (Missed call) from the display. L There are unviewed missed calls remaining. View them and erase y in the following way. 1 2 K (middle soft key) i j i M Press {V} to search from the most recent call, or press {^} to search from the oldest call. Programmable settings Problem Cause/solution I have changed the display language to a language I cannot read.
TG8011E(e).book Page 41 Tuesday, June 23, 2009 8:50 AM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or 3 flashes. L Battery charge is low. Fully charge the batteries (page 13). I fully charged the batteries, but 3 still flashes. L Clean the charge contacts and charge again (page 14). L It is time to replace the batteries (page 13). I fully charged the batteries, but the operating time seems to be shorter.
TG8011E(e).book Page 42 Tuesday, June 23, 2009 8:50 AM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG8011E(e).book Page 43 Tuesday, June 23, 2009 8:50 AM Useful Information Specifications ■ Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) ■ Number of channels: 120 Duplex Channels ■ Frequency range: 1.88 GHz to 1.90 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■ Channel spacing: 1,728 kHz ■ Bit rate: 1,152 kbit/s ■ Modulation: GFSK (Gaussian Frequency Shift Keying) ■ RF transmission power: Approx.
TG8011E(e).book Page 44 Tuesday, June 23, 2009 8:50 AM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the appliance proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective appliance (or any part or parts there of) repaired or replaced free of charge. 1.
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TG8011E(e).book Page 48 Tuesday, June 23, 2009 8:50 AM For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Helpline Tel. No.: U.K. 0844 844 3898 / R.O.I.
