Operating Instructions Digital Cordless Answering System Model No. KX-TG7861E KX-TG7862E KX-TG7863E KX-TG7864E KX-TG7921E KX-TG7922E KX-TG7923E Model shown is KX-TG7861. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.net/pcc/tel/q TG78xx_79xxE(en)_0407_ver112.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 General information ......................................5 Important Information For your safety .............................................7 Important safety instructions ........................8 For best performance ...................................8 Other information .........................................9 Specifications ............................
Introduction Model composition Base unit Handset Part No. Part No. KX-TG7861*1 KX-TG7861 KX-TGA786 1 KX-TG7862 KX-TG7861 KX-TGA786 2 KX-TG7863 KX-TG7861 KX-TGA786 3 KX-TG7864 KX-TG7861 KX-TGA786 4 KX-TG7921*1 KX-TG7921 KX-TGA792 1 KX-TG7922 KX-TG7921 KX-TGA792 2 KX-TG7923 KX-TG7921 KX-TGA792 3 Series Model No.
Introduction *1 *2 *3 See page 4 for replacement battery information. The handset cover comes attached to the handset. PNLC1043ZB: Black, PNLC1043ZH: Grey B A C D E F Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information.
Introduction Direct Sales at Panasonic U.K. R Order accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays). R Go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TG78xx_79xxE(en)_0407_ver112.
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
Important Information – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on. Battery R We recommend using the batteries noted on page 4. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. R Do not mix old and new batteries. R Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
Important Information should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided. R The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. R Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Important Information Specifications R Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) R Frequency range: 1.88 GHz to 1.90 GHz R RF transmission power: Approx. 10 mW (average power per channel) R Power source: 220–240 V AC, 50/60 Hz R Power consumption: Base unit: Standby: Approx. 0.7 W Maximum: Approx. 2.8 W Charger: Standby: Approx. 0.12 W Maximum: Approx. 1.
Getting Started n Charger R Use only the supplied Panasonic AC adaptor PNLV233E. Setting up Connections “Click” n Base unit R Use only the supplied Panasonic AC adaptor PNLV226E. To power outlet Press plug firmly. Battery installation Hook R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). “Click” Use only the supplied telephone line cord.
Getting Started Battery charging Charge for about 7 hours. R When the batteries are fully charged, “Fully charged” is displayed. Confirm “Charging” is displayed. R Wipe the battery ends ( , ) with a dry cloth. ) or R Avoid touching the battery ends ( , the unit contacts. Note for battery charging R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month.
Getting Started unit or charger and let it charge for at least 7 hours. Controls Handset F G A H B C I D J E MR/ECON R: Recall/Flash ECO: Eco mode shortcut key M N (Noise reduction key) Charge contacts n Control type Soft keys The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN: Adjust the receiver or speaker volume while talking.
Getting Started Answer on indicator MjN/MkN (Volume up/down) M N/M N (Repeat/Skip) M N (Play/Stop) Message indicator Item Battery level Alarm is on. (page 29) Equalizer is set. (page 19) Privacy mode is on. (page 26) Display Ringer volume is off. (page 17) Handset display items Item Night mode is on. (page 29) Meaning R Blocked call*1, *2 (page 30) R Nuisance call blocked.*1, *3 (page 30) Range status: The more bars visible, the closer the handset is to the base unit.
Getting Started Icon Action Displays the character entry mode for phonebook search. (page 20) Turns the key lock feature off. (page 19) Stops alarm. (page 29) Snooze button on the alarm. (page 29) Selects entries or handsets. (page 28) n C Turning the power on/off Stops recording or playback. Power on Stores phone numbers. (page 17) Press MeN for about 1 second. Erases the selected item. Power off Switches the screen to confirm the detailed information. (page 16) Press MeN for about 2 seconds.
Getting Started Date and time Important: R When you install the batteries for the first time, the handset may prompt you to set date and time. First press MOKN, then proceed to step 2. 1 2 M N (right soft key) #101 Enter the current date, month, and year. a MOKN Example: 15 July, 2013 15 07 13 R You can select the date format by pressing #: – dd/mm/yy (date/month/year) – yy/mm/dd 3 Enter the current hour and minute.
Making/Answering Calls Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCN. Press M N. When you finish talking, press MeN or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press MZN. R Speak alternately with the other party. 2 When you finish talking, press MeN. Note: R For best performance, use the speakerphone in a quiet environment. R To switch back to the receiver, press MZN/ M N.
Making/Answering Calls 2 3 Note: R To change the recall/flash time, see page 26. MbN: Select the desired volume. MOKN a MeN Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing M N. To use call waiting or Call Waiting Caller ID, you must first subscribe with your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone.
Making/Answering Calls 1 2 3 4 Press M N while talking. MbN: “Equalizer” a MOKN MbN: Select the desired setting. Press MOKN to exit. Note: R When this feature is turned on, is displayed while talking. R Depending on the condition and quality of your telephone line, this feature may emphasise existing line noise. If it becomes difficult to hear, turn this feature off. R This feature is not available while using the speakerphone. Call share You can join an existing outside call.
Shared Phonebook Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 70 names and phone numbers to the shared phonebook. Important: R Only 1 person can access the shared phonebook at a time. Adding entries 1 2 3 M )aM N MbN: “New Entry” a MOKN Enter the party’s name (16 characters max.). a MOKN R You can change the character entry mode by pressing MR/ECON (page 43).
Shared Phonebook 2 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired entry. Press M N (right soft key) to dial the number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 17). Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TG78xx_79xxE(en)_0407_ver112.
Speed Dial 3 4 Speed dial You can assign 1 phone number to each of the dial keys (1 to 3) on the handset. Adding phone numbers to speed dial keys n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 3). a M N 2 3 MbN: “Manual” a MOKN 4 Enter the party’s phone number (24 digits max.). a MOKN 2 times a MeN Enter the party’s name (16 characters max.; page 43).
Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus 1 M N (right soft key) 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN R This step may vary depending on the feature being programmed.
Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Number of Rings*1 2-9: 2-9 Rings 5: <5 Rings> 0: Auto #211 40 Recording Time*1 1: 1 Minute 3: <3 Minutes> 0: Greeting Only*2 #305 40 – #306 39 Remote Code*1 Call Screening 1: 0: Off #310 36 Answer On*1 – – #327 36 Answer Off*1 – – #328 36 Main menu: “Time Settings” Sub-menu 1 Sub-menu 2 – Set Date/Time*1 Memo Alarm 1-3: Alarm1-3 – Time Adjustment*1, *3 Main menu: Settings Code – #101 16 1: Once 2: Daily 3
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset 0-6: Off-6 <6> #160 17 Ringer Volume – Base Unit*1 0-6: Off-6 <3> #G160 – Ringtone*4, *5 (Handset) #161 – Night Mode – On/Off 1: On 0: #238 29 Night Mode – Start/End <23:00/06:00> #237 29 Night Mode – Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming Sub-menu 1 Sub-menu 2 Nuisance Call Block*1, *12 Settings – Code – #217 30 Single Number – #217 30 Range of Numbers – #240 31 Caller Barred*1, *11 Withheld Speed Dial On #261 22 Eco Setup Transmission Power*1 – 1: 2: Low #725 16 Display Setup Wallpaper #181 – Clock 1: 0: Off #198 – Display Colour 1: 2: Colour2 #182 – Display Mode 1: 0: Single Item #192 16 LCD in charging*13 (LCD backlight) 1:
Programming Sub-menu 1 Sub-menu 2 Register Register H.set (H.set: handset) – #130 32 Cancel Register*2 – #131 32 #110 15 Language Main menu: Display Settings Code “Caller List” Operation Code Viewing the caller list.
Programming *6 *7 *8 *9 *10 *11 *12 *13 *14 *15 *16 *17 *18 If you do not want the unit to ring before the caller information is received, set to “Off”. (Caller ID subscribers only) You can only remove the first ring if the unit rings 2 times or more by default, which depends on your service provider/telephone company. This setting is available when you have the key finder (KX-TGA20EX). Read the installation guide for more information on the key finder.
Programming 6 Enter a text memo (10 characters max.; page 43). a MOKN 7 MbN: Select the desired alarm tone. a MOKN R We recommend selecting a different ringer tone from the one used for outside calls. 8 MbN: Select the desired snooze setting. a MOKN 9 MOKN a MeN R When the alarm is set, Note: 4 Enter the desired hour and minute you wish to end this feature. a MOKN 5 MeN R When the night mode is set, displayed.
Programming 4 MbN: Select the desired setting. a MOKN 2 times 5 MeN Available for: KX-TG7861 series (page 3) KX-TGA786E (optional handsets): (page 4) This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit emits no sound to the caller, and disconnects the call.
Programming incoming call barring feature is available instead of the nuisance call block feature. Storing unwanted callers n Storing a single phone number Important: R You must include the area code when storing phone numbers in the call block list. From the caller list: 1 MCN ( ) 2 MbN: Select the entry to be blocked.
Programming R To cancel a selected handset, press the same dial key again. “ ” disappears. 4 5 6 MOKN Select a memory location by pressing 1 to 6. a MOKN Enter the phone number or area code to be restricted (8 digits max.). a MOKN a MeN R To erase a restricted number, press MCN. Registering a handset to the base unit The supplied handset and base unit are pre-registered.
Programming 4 R The registration tone stops. MeN Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time. Setting the repeater mode 1 2 M N (right soft key) #138 MbN: Select the desired setting.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service 2 3 MbN: Select the desired entry. M N a MbN: “Yes” a MOKN a MeN Erasing all caller information 1 2 MCN ( ) M N a MbN: “Yes” a MOKN a MeN Storing caller information to the phonebook 1 2 3 4 5 MCN ( ) MbN: Select the desired entry. a M aM N N MbN: “Save CID” a MOKN MbN: “Phonebook” a MOKN To store the name, continue from step 3, “Adding entries”, page 20. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TG78xx_79xxE(en)_0407_ver112.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 40). Important: R Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. R When callers leave messages, the unit records the day and time of each message.
Answering System 2 3 4 5 MbN: “Yes” a MOKN After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press MnN to stop recording. MeN Using a pre-recorded greeting message The unit provides 2 pre-recorded greeting messages: – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message.
Answering System 2 3 MbN: Select the desired item from the message list. a M N R You can erase the selected message as follows: M N a MbN: “Erase” a MOKN a MbN: “Yes” a MOKN *2 When finished, press MeN. *3 Note: R If the item has already been heard, “ ” is displayed, even if it was heard using another handset. R “Message” is displayed in the message list if the unit cannot receive caller information.
Answering System Remote access code Remote commands A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: R In order to operate the answering system remotely, you must first set a remote access code. You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/ telephone company. Answering system settings Number of rings before the unit answers a call You can change the number of times the phone rings “Number of Rings” before the unit answers a call. You can select 2 to 9 rings, or “Auto”. The default setting is “5 Rings”.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is When you have new messages, displayed on the handset if message indication service is available.
Intercom/Locator Intercom Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press MeN, then press N. M Making an intercom call 1 2 3 M N (right soft key) a M N MbN: Select the desired unit. a MOKN R To stop paging, press MeN. When you finish talking, press MeN. Answering an intercom call 1 2 Press M N to answer the page.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 43). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to erase all characters or numbers.
Useful Information Extended 1 character table ( z 1 2 ) 3 4 5 6 7 8 9 y 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 ) 3 4 5 6 R The following are used for both uppercase and lowercase: Cyrillic character table ( z 44 1 2 ) 3 4 5 6 Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 TG78xx_79xxE(en)_0407_ver112.
Useful Information Error messages Display message Cause/solution Base no power or No link to base. Reconnect main base AC adaptor. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled. Re-register the handset (page 32).
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank or dark.
Useful Information Problem Cause/solution I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 32). R You entered the wrong PIN. If you forget your PIN, see “I cannot remember the PIN.” (page 47). I cannot remember the PIN. R Change the PIN using the following method. 1 2 3 4 M N (right soft key) #132 *7000 Enter the new 4-digit base unit PIN.
Useful Information Problem Cause/solution The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 17, 25). R Night mode is turned on. Turn it off (page 29). The base unit does not ring. R The ringer volume is turned off. Adjust ringer volume (page 25). I cannot make a call. R You dialled a call restricted number (page 31). R The key lock feature is turned on. Turn it off (page 19). Caller ID Problem Cause/solution Caller information is not displayed.
Useful Information Problem Cause/solution The unit does not emit the specified number of rings. R If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings. Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. R Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days.
Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index I A K B C D E F H Additional handsets: 32 Alarm: 28 Answering calls: 17 Answering system: 36 Call screening: 36 Erasing messages: 37, 38, 39 Greeting message: 36 Greeting only: 40 Listening to messages: 37, 39 Message list: 37 Number of rings: 40 Recording time: 40 Remote access code: 39 Remote operation: 38 Turning on/off: 36 Auto talk: 17, 26 Battery: 11, 12 Call restriction: 31 Call share: 19 Call waiting: 18 Call Waiting Caller ID: 18 Caller ID service: 34 Caller list: 34 Caller lis
IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.
