TG640x(e).book Page 1 Wednesday, November 26, 2008 2:33 PM Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG6411 Model No. KX-TG6412 Model No. KX-TG6413 with 2 Handsets with 3 Handsets Model shown is KX-TG6411. Expandable Digital Cordless Answering System with 3 Handsets Panasonic’s environmental declaration labels Model No. This mark is an environmental label showing that the products are certified as Panasonic’s Green Products.
TG640x(e).book Page 2 Wednesday, November 26, 2008 2:33 PM Table of Contents Introduction Intercom/Locator Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 Intercom . . . . . . . . . . . . . . . . . . . . . . 39 Handset locator . . . . . . . . . . . . . . . . 39 Transferring calls, conference calls . 39 Important Information For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . .
TG640x(e).book Page 3 Wednesday, November 26, 2008 2:33 PM Introduction Model composition ■ KX-TG6411 series ■ KX-TG6421 series L Model shown is KX-TG6412. Base unit Handset Part No. Part No. KX-TG6411 KX-TG6411 KX-TGA641 1 KX-TG6412 KX-TG6411 KX-TGA641 2 KX-TG6413 KX-TG6411 KX-TGA641 3 KX-TG6423 KX-TG6421 KX-TGA642 3 KX-TG6473 KX-TG6471 KX-TGA642 3 Answering system Talking Caller ID Series Model No. KX-TG6411 series KX-TG6421 series L Model shown is KX-TG6423.
TG640x(e).book Page 4 Wednesday, November 26, 2008 2:33 PM Introduction Accessory information Supplied accessories Quantity No. Accessory item/ Order number 1 AC adaptor/PQLV219Z 1 2 3 2 Telephone line cord/ PQJA10075Z 1 1 1 3 Wall mounting adaptor*1 1 1 1 4 Rechargeable batteries/ HHR-4DPA (Part No.
TG640x(e).book Page 5 Wednesday, November 26, 2008 2:33 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 61). Accessory item Order number Rechargeable batteries HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.
TG640x(e).book Page 6 Wednesday, November 26, 2008 2:33 PM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG640x(e).book Page 7 Wednesday, November 26, 2008 2:33 PM Important Information Battery L We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG640x(e).book Page 8 Wednesday, November 26, 2008 2:33 PM Important Information L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
TG640x(e).book Page 9 Wednesday, November 26, 2008 2:33 PM Getting Started Battery installation Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). ■ Base unit Press plug firmly.
TG640x(e).book Page 10 Wednesday, November 26, 2008 2:33 PM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG640x(e).book Page 11 Wednesday, November 26, 2008 2:33 PM Getting Started L The battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.
TG640x(e).book Page 12 Wednesday, November 26, 2008 2:33 PM Getting Started ■ KX-TG6421 series (page 3) A B Display Handset display items Item Meaning w Within range of a base unit _ Out of range of a base unit S The line is in use. L When flashing: – The call is put on hold. – The answering system is answering a call.*1 L When flashing rapidly: An incoming call is now being received. s Speaker is on. (page 14) ~ Ringer volume is off. (page 21) & Silent mode is on.
TG640x(e).book Page 13 Wednesday, November 26, 2008 2:33 PM Getting Started Initial settings Symbol meaning: Example: {V}/{^}: “Off” Press {V} or {^} to select the words in quotations. Display language You can select either “English” or “Español” as the display language. The default setting is “English”. 1 2 3 {MENU} i {#}{1}{1}{0} {V}/{^}: Select the desired setting. If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.
TG640x(e).book Page 14 Wednesday, November 26, 2008 2:33 PM Making/Answering Calls Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. 2 3 Press {C} or {CALL}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {OFF}.
TG640x(e).book Page 15 Wednesday, November 26, 2008 2:33 PM Making/Answering Calls Auto talk You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 21. Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 21).
TG640x(e).book Page 16 Wednesday, November 26, 2008 2:33 PM Making/Answering Calls If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed after you hear the call waiting tone on the handset. 1 Press {CALL WAIT} to answer the 2nd call. 2 To switch between calls, press {CALL WAIT}. Note: L Please contact your service provider/telephone company for details and availability of this service in your area.
TG640x(e).book Page 17 Wednesday, November 26, 2008 2:33 PM Shared Phonebook Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only 1 person can access the shared phonebook at a time. L Caller ID subscribers can use ringer ID features (page 29).
TG640x(e).book Page 18 Wednesday, November 26, 2008 2:33 PM Shared Phonebook Searching by first character (alphabetically) 1 2 3 {V}/{^}: “Yes” i {SELECT} i {OFF} {C} i {SEARCH} Chain dial Press the dial key ({0} – {9}, {*}, or {#}) which contains the character you are searching for (page 17). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key.
TG640x(e).book Page 19 Wednesday, November 26, 2008 2:33 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 19) – using the direct commands (page 21) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired main menu.
TG640x(e).book Page 20 Wednesday, November 26, 2008 2:33 PM Programming Main menu Sub-menu 1 Sub-menu 2 – Intercom x Initial setting " Ringer setting Set date / time – 39 – Ringer volume Ringer tone – Silent mode – On / Off – Start / End 24 Date and time*1 13 Alarm 24 Time adjust*1 – Talking CallerID*2 (KX-TG6421 series: page 3) Handset 28 Voice Mail Store V.M. no.
TG640x(e).book Page 21 Wednesday, November 26, 2008 2:33 PM Programming Programming using the direct commands 1 {MENU} i {#} 2 Enter the desired feature code. 3 Enter the desired setting code. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, < > indicates the default settings.
TG640x(e).book Page 22 Wednesday, November 26, 2008 2:33 PM Programming Feature Feature code Setting code System setting*1 Page Set flash time*8 {1}{2}{1} {0}: 900ms {1}: <700ms> {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {*}: 200ms {#}: 160ms {6}: 110ms {7}: 100ms {8}: 90ms {9}: 80ms r 15 Set line mode*9 {1}{2}{2} {1}: A {2}: r – Silent mode (On/Off) {2}{3}{8} {1}: On {0}: – 25 Silent mode (Start/End) {2}{3}{7} <11:00 PM/06:00 AM> – 25 Store V.M. no. (V.M.
TG640x(e).book Page 23 Wednesday, November 26, 2008 2:33 PM Programming Feature Feature code Setting code System setting*1 Page Play new msg. (msg.
TG640x(e).book Page 24 Wednesday, November 26, 2008 2:33 PM Programming Daily Special programming 3 Set the desired time. i {OK} L KX-TG6411 series (page 3) users skip to step 5. 4 {V}/{^}: Select “Tone/Melody” or “Voice”. i {SELECT} 5 {V}/{^}: Select the desired item. i {SAVE} L If you set a tone or melody, we recommend selecting a different one for outside calls. 6 {OFF} L When the alarm is set, E is displayed.
TG640x(e).book Page 25 Wednesday, November 26, 2008 2:33 PM Programming sleeping. Silent mode can be set for each handset. Important: L Set the date and time beforehand (page 13). L We recommend turning the base unit ringer off (page 15) and call screening off (page 31) in addition to turning the silent mode on. (KX-TG6421 series: page 3) L If you have set the alarm, the alarm sounds even if the silent mode is turned on.
TG640x(e).book Page 26 Wednesday, November 26, 2008 2:33 PM Programming 4 {V}/{^}: “Call block” i {SELECT} 5 {V}/{^}: “Yes” i {SELECT} i {OFF} ■ By entering phone numbers: 1 {MENU} i {#}{2}{1}{7} i {ADD} 2 Enter the phone number (32 digits max.). L To erase a digit, press {CLEAR}. 3 {SAVE} i {OFF} Block calls without phone number You can reject a call without phone number including “Out of area”, “Private caller”, or “Long distance”.
TG640x(e).book Page 27 Wednesday, November 26, 2008 2:33 PM Programming Note: L While registering, “Base regtr’ing” (Base registering) is displayed on all registered handsets. L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Deregistering a handset A handset can cancel its own registration (or the registration of another handset) that is stored to the base unit. This allows the handset to end its wireless connection with the system.
TG640x(e).book Page 28 Wednesday, November 26, 2008 2:33 PM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG640x(e).book Page 29 Wednesday, November 26, 2008 2:33 PM Caller ID Service Phonebook name announcement When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is announced. Editing a caller’s phone number before calling back Ringer ID 1 2 3 This feature can help you identify who is calling by using different ringers for different callers stored in the phonebook (page 17). You can assign a different ringer to each phonebook entry.
TG640x(e).book Page 30 Wednesday, November 26, 2008 2:33 PM Caller ID Service callers in your area, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller’s area code are edited automatically. This feature can be turned on or off (page 21). Note: L Phone numbers from the 4 most recently edited area codes are automatically edited.
TG640x(e).book Page 31 Wednesday, November 26, 2008 2:33 PM Answering System Answering system Available for: KX-TG6421 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting only” as the recording time setting (page 36). Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.
TG640x(e).book Page 32 Wednesday, November 26, 2008 2:33 PM Answering System Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – a pre-recorded greeting message Recording your greeting message using the handset 1 {MENU} i {#}{3}{0}{2} 2 {V}/{^}: “Yes” i {SELECT} 3 After a beep sounds, speak clearly (2 minutes max.). 4 5 Press {STOP} to stop recording.
TG640x(e).book Page 33 Wednesday, November 26, 2008 2:33 PM Answering System Erasing all messages Key Operation Press {ERASE} 2 times while the unit is not in use. {ERASE} Erase currently playing message Listening to messages using the handset When new messages have been recorded: – “New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 36).
TG640x(e).book Page 34 Wednesday, November 26, 2008 2:33 PM Answering System your messages remotely. The default setting is “111”. 1 2 {MENU} i {#}{3}{0}{6} Enter the desired 3-digit remote access code. i {SAVE} i {OFF} Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code. L The unit plays back new messages.
TG640x(e).book Page 35 Wednesday, November 26, 2008 2:33 PM Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 For English voice guidance only: To resume operation, enter a remote command within 15 seconds, or the voice guidance starts. *3 For Spanish voice guidance only Turning on the answering system remotely If the answering system is off, you can turn it on remotely. 1 Dial your phone number from a touch-tone phone.
TG640x(e).book Page 36 Wednesday, November 26, 2008 2:33 PM Answering System call first. To do so, contact your service provider/telephone company. Note: L While message alert is on, battery operating time is shortened (page 10). Caller’s recording time You can change the maximum message recording time allotted to each caller. You can also select “Greeting only” which sets the unit to greet callers but not record messages. The default setting is “3min”.
TG640x(e).book Page 37 Wednesday, November 26, 2008 2:33 PM Voice Mail Service 14) between the access number and the password as necessary. Contact your service provider/telephone company for the required pause time. Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company.
TG640x(e).book Page 38 Wednesday, November 26, 2008 2:33 PM Voice Mail Service Turning VM tone detection on/off The default setting is “On”. 1 2 {MENU} i {#}{3}{3}{2} line. If you want to use another phone to listen to voice mail messages, you have to dial your access number manually. {V}/{^}: Select the desired setting.
TG640x(e).book Page 39 Wednesday, November 26, 2008 2:33 PM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the handset, press {OFF}, then press {C}. L When paging unit(s), the paged unit(s) beeps for 1 minute. Making an intercom call 1 {MENU} i {#}{2}{7}{4} 2 {V}/{^}: Select the desired unit. i {CALL} L To stop paging, press {OFF}.
TG640x(e).book Page 40 Wednesday, November 26, 2008 2:33 PM Useful Information 3 Belt clip ■ To attach ■ To remove Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit. 1 2 2 Wall mounting 1 Base unit 1 Lead the AC adaptor cord and 4 telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow. 2 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.
TG640x(e).book Page 41 Wednesday, November 26, 2008 2:33 PM Useful Information 5 Connect the telephone line cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use the round cut out at the bottom of the adaptor if you are using the 4 inch phone plate), then slide the unit down to secure it. Connect the AC adaptor to power outlet (page 9). L There are 2 common types of wall phone plates.
TG640x(e).book Page 42 Wednesday, November 26, 2008 2:33 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called unit is in use. L Other units are in use and the system is busy. Try again later. L The handset you are using is too far from the base unit. Move closer and try again. L The handset’s registration may have been canceled. Re-register the handset (page 26). or System busy.
TG640x(e).book Page 43 Wednesday, November 26, 2008 2:33 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 9).
TG640x(e).book Page 44 Wednesday, November 26, 2008 2:33 PM Useful Information Problem Cause/solution While programming, the handset starts to ring. L A call is being received. Answer the call and start again after hanging up. I cannot register a handset to a base unit. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 27). L Place the handset and the base unit away from other electrical appliances.
TG640x(e).book Page 45 Wednesday, November 26, 2008 2:33 PM Useful Information Problem Cause/solution Noise is heard, sound cuts in and out. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG640x(e).book Page 46 Wednesday, November 26, 2008 2:33 PM Useful Information Problem Cause/solution Caller information is displayed or announced late.*1 L Depending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later. L Move closer to the base unit. Caller information is not announced.*1 L The handset or base unit’s ringer volume is turned off. Adjust it (page 15, 21). L The Talking Caller ID feature is turned off.
TG640x(e).book Page 47 Wednesday, November 26, 2008 2:33 PM Useful Information Answering system (KX-TG6421 series: page 3) Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 31). L The message memory is full. Erase unnecessary messages (page 32). L The recording time is set to “Greeting only”. Change the setting (page 36).
TG640x(e).book Page 48 Wednesday, November 26, 2008 2:33 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG640x(e).book Page 49 Wednesday, November 26, 2008 2:33 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG640x(e).book Page 50 Wednesday, November 26, 2008 2:33 PM Useful Information WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules.
TG640x(e).book Page 51 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Guía Rápida Española Instalación Unidad base L Use sólo el adaptador de corriente Panasonic PQLV219 incluido. Oprima firmemente el contacto. A la toma de teléfono de línea única (RJ11C) “Clic” Ganchos (120 V CA, 60 Hz) Correcto Incorrecto Unidad base Unidad base Filtro DSL/ADSL* (no se suministran) *Para usuarios de líneas DSL/ADSL Auricular L UTILICE SÓLO baterías de Ni-MH tamaño AAA (R03).
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TG640x(e).book Page 53 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Operaciones básicas Cómo hacer y contestar llamadas (Auricular) Para hacer llamadas Marque el número telefónico. i {C}/{s} Para contestar llamadas {C}/{s} Para colgar {OFF} Para ajustar el volumen del receptor o del altavoz Oprima {^} o {V} repetidamente mientras habla. Cómo hacer una llamada usando la lista de remarcación {REMR.} i {V}/{^}: Seleccione el número telefónico deseado.
TG640x(e).book Page 54 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Operaciones básicas Contestador de llamadas (Operación remota): Serie KX-TG6421 Puede usar un teléfono de tonos para llamar a su número telefónico desde un teléfono externo y obtener acceso a la unidad para escuchar los mensajes o cambiar la configuración del sistema contestador de llamadas. Cambie el idioma de la guía de voz a “Español” antes de operar la configuración.
TG640x(e).book Page 55 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Preguntas frecuentes Pregunta Causa y solución ¿Por qué aparece _? L El auricular está demasiado lejos de la unidad base. Acérquelo. L El adaptador para corriente de la unidad base no está conectado correctamente. Conecte de nuevo el adaptador para corriente a la unidad base. L Está usando el auricular o la unidad base en un área con mucha interferencia eléctrica.
TG640x(e).book Page 56 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Solución rápida de problemas 1 El auricular muestra: “Sin Enlace Reconecte Adaptador” Coloque el auricular en la unidad base, y después verifique si aparece “Cargando”. “Cargando” no aparece. “Cargando” aparece. “Cargando” Desconecte y después conecte aparece ahora. correctamente el adaptador de corriente a la unidad base y a la toma de corriente alterna. “Cargando” aún no aparece.
TG640x(e).book Page 57 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Solución rápida de problemas 2 El auricular no emite ningún tono de marcación. Vea si “Verif. Línea” aparece en la pantalla del auricular. Aparece No aparece Levante el auricular de la unidad base o el cargador. Oprima {C} en el auricular, y después verifique si la pantalla muestra “Hablar”. Sin Enlace Reconecte Adaptador “Sin Enlace Reconecte Adaptador” aparece.
TG640x(e).book Page 58 Wednesday, November 26, 2008 2:33 PM Guía Rápida Española Cómo registrar un auricular a una unidad base El auricular y la unidad base que se suministran ya han sido registrados. Si por alguna razón el auricular no está registrado en la unidad base, regístrelo de nuevo. Auricular {MENU} i {#}{1}{3}{0} {MENU} Unidad base Series KX-TG6411 Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 4 segundos.
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TG640x(e).book Page 60 Wednesday, November 26, 2008 2:33 PM Appendix Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
TG640x(e).book Page 61 Wednesday, November 26, 2008 2:33 PM Appendix Customer services Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
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TG640x(e).book Page 64 Wednesday, November 26, 2008 2:33 PM IMPORTANT! If your product is not working properly. . . 1. Read these Operating Instructions 2. Visit our website: http://www.panasonic.com/help L FAQs and troubleshooting hints are available. 3. Contact us via the web at: http://www.panasonic.com/contactinfo 4.