TG6411-6421FX(e).book Page 1 Friday, February 27, 2009 11:44 AM Operating Instructions Digital Cordless Phone Model No. KX-TG6411FX KX-TG6412FX Digital Cordless Answering System Model No. KX-TG6421FX Model shown is KX-TG6411. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.
TG6411-6421FX(e).book Page 2 Friday, February 27, 2009 11:44 AM Table of Contents Introduction Answering System Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 General information. . . . . . . . . . . . . . . 5 For your safety . . . . . . . . . . . . . . . . . . 7 Important safety instructions . . . . . . . . 8 For best performance . . . . . . . . . . . . . 8 Specifications . . . . . . . . . . . . . . . . . . . 9 Answering system . . . . . . . . . . .
TG6411-6421FX(e).book Page 3 Friday, February 27, 2009 11:44 AM Introduction Model composition Base unit Handset Part No. Part No. Series Model No.
TG6411-6421FX(e).book Page 4 Friday, February 27, 2009 11:44 AM Introduction Accessory information Supplied accessories Quantity No. Accessory item/Part number KX-TG6411 KX-TG6421 KX-TG6412 1 AC adaptor/PQLV219CE 1 2 2 Telephone line cord 1 1 3 Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00005 2 4 4 Handset cover*2 1 2 5 Charger — 1 *1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset.
TG6411-6421FX(e).book Page 5 Friday, February 27, 2009 11:44 AM Introduction Expanding your phone system You can expand your phone system by registering optional handsets (6 max.) to a single base unit. Handset (optional): KX-TGA641FX General information L This equipment is designed for use on the Czech and Slovakia analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance.
TG6411-6421FX(e).book Page 6 Friday, February 27, 2009 11:44 AM Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here.
TG6411-6421FX(e).book Page 7 Friday, February 27, 2009 11:44 AM Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
TG6411-6421FX(e).book Page 8 Friday, February 27, 2009 11:44 AM Important Information Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG6411-6421FX(e).book Page 9 Friday, February 27, 2009 11:44 AM Important Information L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. Routine care For business users in the European Union L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
TG6411-6421FX(e).book Page 10 Friday, February 27, 2009 11:44 AM Important Information Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.
TG6411-6421FX(e).book Page 11 Friday, February 27, 2009 11:44 AM Getting Started L Do NOT use alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219CE. ■ Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hooks Use only the supplied telephone line cord.
TG6411-6421FX(e).book Page 12 Friday, February 27, 2009 11:44 AM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG6411-6421FX(e).book Page 13 Friday, February 27, 2009 11:44 AM Getting Started K Charge contacts Controls Handset A F G B C D H I ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
TG6411-6421FX(e).book Page 14 Friday, February 27, 2009 11:44 AM Getting Started Item ■ KX-TG6421 A B D When displayed next to the battery icon: Answering system is on.*2 (page 35) u When displayed with a number: New messages have been recorded.*2 (page 37) d Answering system answers calls with a greeting message and caller messages are not recorded.
TG6411-6421FX(e).book Page 15 Friday, February 27, 2009 11:44 AM Getting Started Soft key icons Icon Action U Returns to the previous screen. 8 Displays the menu. M Accepts the current selection. j Displays a previously dialled phone number. n Opens the phonebook. ~ Stores phone numbers in the call barred list.*1 (page 26) ( Displays the character entry mode for phonebook search. (page 20) & Turns the key lock feature off. (page 19) / Selects a character entry mode.
TG6411-6421FX(e).book Page 16 Friday, February 27, 2009 11:44 AM Getting Started Display language Important: L When the language selection is displayed after installing the batteries for the first time, perform step 5. 16 display languages are available. Dialling mode If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”. “Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service.
TG6411-6421FX(e).book Page 17 Friday, February 27, 2009 11:44 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press ^. 2 3 {C} When you finish talking, press {ih} or place the handset on the base unit or charger. Using the speakerphone 1 2 Dial the phone number and press {s}. L Speak alternately with the other party. When you finish talking, press {ih}. Note: L For best performance, use the speakerphone in a quiet environment.
TG6411-6421FX(e).book Page 18 Friday, February 27, 2009 11:44 AM Making/Answering Calls Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 22). Useful features during a call Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. 1 Press 1 during conversation. L 1 flashes.
TG6411-6421FX(e).book Page 19 Friday, February 27, 2009 11:44 AM Making/Answering Calls Key lock The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on. To turn key lock on, press 8 (middle soft key) for about 3 seconds. L & is displayed. L To turn key lock off, press & (middle soft key) for about 3 seconds. Note: L Calls to emergency numbers cannot be made until key lock is turned off.
TG6411-6421FX(e).book Page 20 Friday, February 27, 2009 11:44 AM Phonebook 2 Press the dial key ({0} to {9}) which contains the character you are searching for (page 44). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. 3 {V}/{^}: Scroll through the phonebook if necessary.
TG6411-6421FX(e).book Page 21 Friday, February 27, 2009 11:44 AM Phonebook on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 During an outside call, press 8. iM 2 3 {V}/{^}: Select the desired entry. Press M to dial the number.
TG6411-6421FX(e).book Page 22 Friday, February 27, 2009 11:44 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 8 (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M L In some cases, you may need to select from sub-menu 2. i M 4 Press {V} or {^} to select the desired setting.
TG6411-6421FX(e).book Page 23 Friday, February 27, 2009 11:44 AM Programming Top-menu Sub-menu 1 Base Unit Setup*1 > Ringer Volume*9 – – Dial Mode – 16 Privacy Mode*10 – – Recall/Flash*11, *12 <600 msec.> – 18 Base Unit PIN <0000> – 25 Repeater – 28 Country – 25 – 26 Caller Barred*1, *9 7 – Sub-menu 2 Page *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset.
TG6411-6421FX(e).book Page 24 Friday, February 27, 2009 11:44 AM Programming *9 KX-TG6421 *10To prevent other users from joining your conversations with outside callers, turn this feature on. *11 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. *12When using the unit in Czech/Slovakia, select “100 msec.” as the recall/flash time.
TG6411-6421FX(e).book Page 25 Friday, February 27, 2009 11:44 AM Programming Special programming Alarm You can set one of 2 different alarm options (once or daily) at a time for each handset. An alarm sounds at the set time for 3 minutes. Important: L Set the date and time beforehand (page 16). 1 2 8 (middle soft key) 3 {V}/{^}: “Time Settings” i M 4 5 {V}/{^}: “Alarm” i M {V}/{^}: “Handset Setup” i M {V}/{^}: Select the desired alarm option. i M “Off” Turns alarm off.
TG6411-6421FX(e).book Page 26 Friday, February 27, 2009 11:44 AM Programming 4 {V}/{^}: Select the desired country. iM countries except Czech and Slovakia Czech Ceská rep.
TG6411-6421FX(e).book Page 27 Friday, February 27, 2009 11:44 AM Programming 2 {V}/{^}: “Caller Barred” i Mi~ 3 Enter the phone number (24 digits max.). i M L To erase a digit, press ^. 4 {ih} Viewing/editing/erasing bar call numbers 1 2 8 (middle soft key) 3 {V}/{^}: Select the desired entry. L To exit, press {ih}. 4 Proceed with the desired operation. ■ Editing a number: 8 i {V}/{^}: “Edit” i M i Press {^} or {V} to move the cursor. i Edit the number.
TG6411-6421FX(e).book Page 28 Friday, February 27, 2009 11:44 AM Programming Note: L When you purchase an additional handset, refer to the additional handset’s installation manual for registration. Deregistering a handset A handset can cancel its own registration (or the registration of another handset) that is stored to the base unit. This allows the handset to end its wireless connection with the system.
TG6411-6421FX(e).book Page 29 Friday, February 27, 2009 11:44 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG6411-6421FX(e).book Page 30 Friday, February 27, 2009 11:44 AM Caller ID Service 3 {V}/{^}: Select the desired entry. L If the other party’s name is displayed on the screen, you can switch the screen between the name and its phone number by pressing 9 repeatedly. 4 8 i {V}/{^}: “Edit & Call” iM 5 Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete. 6 {C} Erasing caller information 1 8 (middle soft key) 2 {V}/{^}: “Caller List” i M 3 {V}/{^}: Select the desired entry.
TG6411-6421FX(e).book Page 31 Friday, February 27, 2009 11:44 AM SMS (Short Message Service) Using SMS SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible SMS networks and features. Important: L To use SMS features, you must: – subscribe to a Caller ID and/or an appropriate service such as SMS. – confirm that SMS is turned on. – confirm that the correct message centre numbers are stored.
TG6411-6421FX(e).book Page 32 Friday, February 27, 2009 11:44 AM SMS (Short Message Service) Sending a message Writing and sending a new message 1 8 (middle soft key) 2 {V}/{^}: “SMS” i M 3 {V}/{^}: “Create” i M 4 Enter a message. i M L You can change the character entry mode by pressing / (page 44). 5 Enter the destination phone number (20 digits max.). i M ■ Using the redial list: j i {V}/{^}: Select the phone number. i M 2 times ■ Using the caller list: {V}/{^}: Select the party.
TG6411-6421FX(e).book Page 33 Friday, February 27, 2009 11:44 AM SMS (Short Message Service) 6 {V}/{^}: “Yes” i M i {ih} Receiving a message When an SMS message is received: – “Receiving SMS Message” is displayed. – a tone is heard (if the handset ringer is turned on). – h is displayed with the total number of new (unread) SMS messages. Reading a received message 1 8 (middle soft key) 2 {V}/{^}: “SMS” i M 3 {V}/{^}: “Receive List” i M 4 {V}/{^}: Select a message.
TG6411-6421FX(e).book Page 34 Friday, February 27, 2009 11:44 AM SMS (Short Message Service) SMS settings If the base unit is reset to its default settings (page 25), the following SMSrelated settings will be reset. The contents of the receive and send lists will be erased.
TG6411-6421FX(e).book Page 35 Friday, February 27, 2009 11:44 AM Answering System – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. Answering system Available for: KX-TG6421 The answering system can answer and record calls for you when you are unavailable to answer the phone.
TG6411-6421FX(e).book Page 36 Friday, February 27, 2009 11:44 AM Answering System 5 {V}/{^}: Select the desired setting. i M i {ih} Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – pre-recorded greeting message Recording your greeting message You can record your own greeting message (50 seconds max.).
TG6411-6421FX(e).book Page 37 Friday, February 27, 2009 11:44 AM Answering System Note: L When the answer on indicator on the base unit flashes rapidly, the message memory is full (“Memory capacity”, page 35). Note: L To switch to the receiver, press {C}. L If “Messages Full” is shown on the display, u and the total number of new messages are not displayed.
TG6411-6421FX(e).book Page 38 Friday, February 27, 2009 11:44 AM Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 You can also erase as follows: W i {V}/{^}: “Yes” i M *3 Unit resets to a pre-recorded greeting message. Calling back (Caller ID subscribers only) If caller information is received for the call, you can call the caller back while listening to a message. 1 2 Press 8 during playback.
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TG6411-6421FX(e).book Page 40 Friday, February 27, 2009 11:44 AM Answering System 2 {V}/{^}: “Answer System” i M 3 4 {V}/{^}: “Settings” i M 5 {V}/{^}: Select the desired setting.
TG6411-6421FX(e).book Page 41 Friday, February 27, 2009 11:44 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG6411-6421FX(e).book Page 42 Friday, February 27, 2009 11:44 AM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute. Making an intercom call 1 8 (middle soft key) i 4 2 To page a specific handset, enter the handset number. L To stop paging, press {ih}.
TG6411-6421FX(e).book Page 43 Friday, February 27, 2009 11:44 AM Intercom/Locator Note: L After the paging party disconnects, you can talk to the outside caller.
TG6411-6421FX(e).book Page 44 Friday, February 27, 2009 11:44 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 44). – Press {^} or {V} to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press ^ to erase the character or number highlighted by the cursor.
TG6411-6421FX(e).
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TG6411-6421FX(e).book Page 47 Friday, February 27, 2009 11:44 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Check Phone Line L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 11). Error*1 L Recording was too short. Try again. Failed L Phonebook copy failed (page 21).
TG6411-6421FX(e).book Page 48 Friday, February 27, 2009 11:44 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not automatically turn on after installing/replacing batteries. L The battery is empty or too weak to turn on the power.
TG6411-6421FX(e).book Page 49 Friday, February 27, 2009 11:44 AM Useful Information Problem Cause/solution I do not know how to erase y (Missed call) from the display. L There are unviewed missed calls remaining. View them and erase y in the following way. 1 2 3 8 (middle soft key) {V}/{^}: “Caller List” i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
TG6411-6421FX(e).book Page 50 Friday, February 27, 2009 11:44 AM Useful Information Problem Cause/solution The handset display is blank. L The handset is not turned on. Turn the power on (page 15). Making/answering calls, intercom Problem Cause/solution w is flashing. L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected. Reconnect AC adaptor to the base unit.
TG6411-6421FX(e).book Page 51 Friday, February 27, 2009 11:44 AM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG6411-6421FX(e).book Page 52 Friday, February 27, 2009 11:44 AM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre number is logged in the caller list and the message is not received. L Someone tried to send you a message while SMS is turned off. Turn it on (page 31). I cannot send or receive SMS messages. L You have not subscribed to the appropriate service. Contact your service provider/ telephone company.
TG6411-6421FX(e).book Page 53 Friday, February 27, 2009 11:44 AM Useful Information Answering system (KX-TG6421) Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 35). L The message memory is full. Erase unnecessary messages (page 37). L The recording time is set to “Greeting Only”. Change the setting (page 40). L If your own greeting message is not recorded properly, callers are unable to leave a message.
TG6411-6421FX(e).book Page 54 Friday, February 27, 2009 11:44 AM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
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TG6411-6421FX(e).book Page 56 Friday, February 27, 2009 11:44 AM Sales Department N Czech N Slovakia Thámova 289/13 (Palác Karlín) 186 00 Praha 8 Štúrova 11, 811 02 Bratislava, Slovenská republika telefon: +420-236 032 511 centrální fax: +420-236 032 411 e-mail: panasonic.praha@eu.panasonic.com e-mail: servis.praha@eu.panasonic.com aktuální info na www.panasonic.cz Telefón: +421-2-2062-2211 Fax: +421-2-2062-2313 e-mail: servis.bratislava@eu.panasonic.com aktuálne info na www.panasonic.
