TG563X_565X.book Page 1 Friday, February 3, 2006 4:59 PM Operating Instructions 5.8 GHz Digital Cordless Answering System Model No. KX-TG5631 Model No. KX-TG5651 5.8 GHz Expandable Digital Cordless Answering System with Two Handsets Model No. KX-TG5632 Model No. KX-TG5652 5.8 GHz Expandable Digital Cordless Answering System with Three Handsets Model No. KX-TG5633 5.8 GHz Digital Cordless Answering System with Three Handsets Model No. KX-TG5653 5.
TG563X_565X.book Page 2 Friday, February 3, 2006 4:59 PM Table of Contents Introduction Introduction. . . . . . . . . . . . . . . . . . . . . . . 3 About these operating instructions . . . . . 4 Accessory information . . . . . . . . . . . . . . 7 Important safety instructions . . . . . . . . 10 For best performance . . . . . . . . . . . . . . 12 Preparation Setting up the base unit . . . . . . . . . . . . 13 Setting up the handset . . . . . . . . . . . . . 14 Controls . . . . . . . . . . . . . . . . . .
TG563X_565X.book Page 3 Friday, February 3, 2006 4:59 PM Introduction Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the base unit) Date of purchase Name and address of dealer Attach your purchase receipt here. ENERGY STAR As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
TG563X_565X.book Page 4 Friday, February 3, 2006 4:59 PM Introduction About these operating instructions These operating instructions can be used for the following models: – KX-TG5631/KX-TG5632/KX-TG5633/KX-TG5634 – KX-TG5651/KX-TG5652/KX-TG5653 Descriptions of the multiple handsets and chargers The following models include 2 or more handsets and a charger(s).
TG563X_565X.book Page 5 Friday, February 3, 2006 4:59 PM Introduction Symbols used in these operating instructions Symbol Meaning Example: “Ringer ID” Press {^} or {V} to select the words in quotations shown on the display. i Proceed to the next operation. Example: {MENU}, {Phonebook} The words in the brackets indicate button names including soft key names (page 19) on the handset and base unit. Example: {MENU} i {0}{5}{1} i Select the desired setting.
TG563X_565X.book Page 6 Friday, February 3, 2006 4:59 PM Introduction Expanding your phone system For the following models, you can expand the system by adding accessory handsets (sold separately): – KX-TG5632/KX-TG5633: max. 4 handsets – KX-TG5652: max. 3 handsets KX-TG5632 Accessory handset (up to 2) KX-TGA560 + KX-TG5633 Accessory handset (up to 1) KX-TGA560 + KX-TG5652 Accessory handset (up to 1) KX-TGA560 + 6 For assistance, please visit http://www.panasonic.
TG563X_565X.book Page 7 Friday, February 3, 2006 4:59 PM Introduction Accessory information Included accessories 1 2 3 5 6 7 4 N KX-TG5631/KX-TG5632/KX-TG5633/KX-TG5634 No.
TG563X_565X.book Page 8 Friday, February 3, 2006 4:59 PM Introduction Quantity Accessory No. item Order number 6 PQLV30042ZS – – – – 3 – PQLV30042ZB – – 2 – – – PQLV30042ZM – 1 – – – 3 – – – 2 – – – 1 2 2 3 3 Charger KX-TG KX-TG KX-TG KX-TG KX-TG KX-TG 5631S 5632M 5633B 5633W 5634S 5634M PQLV30042ZW 7 AC adaptor for KX-TCA1-2 or PQLV256Z charger *1 *1 Both of the AC adaptors function well. *2 The handset cover comes attached to the handset.
TG563X_565X.
TG563X_565X.book Page 10 Friday, February 3, 2006 4:59 PM Introduction Important safety instructions When using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read all instructions carefully. 2. Follow all warnings and instructions marked on the product. 3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning. 4.
TG563X_565X.book Page 11 Friday, February 3, 2006 4:59 PM Introduction CAUTION: Installation L Never install telephone wiring during a lightning storm. L Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L Do not touch the plug with wet hands.
TG563X_565X.book Page 12 Friday, February 3, 2006 4:59 PM Introduction For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the product away from electrical appliances. L Placing the base unit in a HIGH and CENTRAL location with no obstructions such as walls. L Raising the antennas vertically.
TG563X_565X.book Page 13 Friday, February 3, 2006 4:59 PM Preparation Setting up the base unit Connecting the AC adaptor and telephone line cord Connect the telephone line cord until it clicks into the base unit (A) and telephone line jack (B). Connect the AC adaptor cord by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV1 or PQLV256. C standard telephone to the same telephone line or to the same telephone jack using a Panasonic T-adaptor (page 9).
TG563X_565X.book Page 14 Friday, February 3, 2006 4:59 PM Preparation Setting up the handset Battery installation/replacement 1 Press the notch of the handset cover firmly, and slide it in the direction of the arrow. L If necessary, remove the old battery. 2 Insert the battery (A), and press it down until it snaps into position (B). Then close the handset cover.
TG563X_565X.book Page 15 Friday, February 3, 2006 4:59 PM Preparation Attention: Charger: Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800822-8837) for information on how to recycle this battery. Battery charge Place the handset on the base unit or charger for 7 hours before initial use.
TG563X_565X.book Page 16 Friday, February 3, 2006 4:59 PM Preparation Battery level Battery icon Battery level 5 Fully charged 6 Medium 7 Low Flashing: needs to be recharged. 8 Empty L After the handset is fully charged, displaying “Charge completed”, it may be left on the base unit (or charger) without any ill effect on the battery. L The battery level may not be displayed correctly after you replace the battery.
TG563X_565X.book Page 17 Friday, February 3, 2006 4:59 PM Preparation Controls Base unit A A B C D E F G H I J K N P O A Antennas B Speaker C {ANSWER ON} ANSWER ON indicator D {GREETING REC} (Recording) E {GREETING CHECK} F {ERASE} G {>} (SKIP) H {<} (REPEAT) I {MESSAGE} MESSAGE indicator L J K L M N O P Q R M Q R {STOP} CHARGE indicator Display VOL.
TG563X_565X.book Page 18 Friday, February 3, 2006 4:59 PM Preparation N O P Q Handset K L A M N B C D B O E P F Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display, by pressing {^}, {V}, {<}, or {>}.
TG563X_565X.book Page 19 Friday, February 3, 2006 4:59 PM Preparation Handset soft keys The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. {Select}, {Save}, {OK} and additional other functions are assigned to soft keys, pay attention to soft keys to find functions you need during handset operation. Displays Base unit display items Displayed Meaning item E Flashes when message memory is full.
TG563X_565X.book Page 20 Friday, February 3, 2006 4:59 PM Preparation Handset display items Displayed item Meaning J Voice enhancer is on. 5 Battery level Setting the unit before use Display language The default setting is “English”. 1 2 3 {MENU} i {0}{8} Select the desired setting. Press the right soft key to save. i {OFF} Dialing mode If you cannot make calls, change this setting depending on your telephone line service. The default setting is “Tone”. “Tone”: For tone dial service.
TG563X_565X.book Page 21 Friday, February 3, 2006 4:59 PM Preparation Date and time Set the correct date and time. When you play back a message from the answering system (page 39), the unit announces the day and time it was recorded. 1 2 {MENU} i {4} Enter the current month, day, and year by selecting 2 digits for each. Example: August 15, 2006 {0}{8} {1}{5} {0}{6} 3 Enter the current hour and minute (12hour clock format) by selecting 2 digits for each.
TG563X_565X.book Page 22 Friday, February 3, 2006 4:59 PM Making/Answering Calls Making calls 1 2 3 Lift the handset and dial the phone number. L To correct a digit, press {Clear}. 1 2 Press {C} or {Call}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on another handset (for models with 2 or more handsets included only: page 4) or another phone.
TG563X_565X.book Page 23 Friday, February 3, 2006 4:59 PM Making/Answering Calls Answering calls When a call is being received, the ringer indicator flashes rapidly. 1 Lift the handset and press {C} or {s}. L You can also answer the call by pressing any button except {^}, {V}, {<}, {>}, or {OFF}. (Any key talk feature) 2 When you finish talking, press {OFF}. Note: L You can change the ringer indicator light color and the ringer tone. You can also adjust the handset ringer volume (page 36).
TG563X_565X.book Page 24 Friday, February 3, 2006 4:59 PM Making/Answering Calls L If a call is kept on hold for more than 6 minutes, an alarm tone starts to sound. After 4 additional minutes on hold, the call is disconnected. Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. To mute your voice, press {Mute}. L To return to the conversation, press {Mute} or {C}. Note: L {Mute} is a soft key visible on the handset display during a call.
TG563X_565X.book Page 25 Friday, February 3, 2006 4:59 PM Making/Answering Calls Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 36). Press {(VE)} during an outside call to turn on or off this feature. L When this feature is turned on, J is displayed. Note: L {(VE)} is a soft key visible on the handset during an outside call.
TG563X_565X.book Page 26 Friday, February 3, 2006 4:59 PM Phonebook Handset phonebook You can add up to 50 items to the handset phonebook and search for phonebook items by name. Adding items to the phonebook 1 2 3 4 5 {Phonebook} {Add} Enter the name (max. 16 characters). i {Next} Enter the phone number (max. 32 digits). i {Next}i {Save} L To add other items, repeat from step 2. {OFF} Note: L Caller ID subscribers can use ringer ID and light-up ID features (page 30).
TG563X_565X.book Page 27 Friday, February 3, 2006 4:59 PM Phonebook Searching for a name by initial Chain dial 1 2 This feature allows you to dial phone numbers in the handset phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the handset phonebook, without having to dial manually.
TG563X_565X.book Page 28 Friday, February 3, 2006 4:59 PM Phonebook Copying handset phonebook items Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 You can copy one or all of the phonebook items from one handset to another. Important: L Ringer ID and light-up ID settings for phonebook items are not copied. Copying an item 1 2 {MENU} i {#}{1} Select the destination unit by pressing {^} or {V}. i {Next} 3 Find the desired item (page 26, 27).
TG563X_565X.book Page 29 Friday, February 3, 2006 4:59 PM Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s name and telephone number are displayed. Caller information for the last 50 different callers is logged in the caller list by the most recent call to the oldest.
TG563X_565X.book Page 30 Friday, February 3, 2006 4:59 PM Caller ID Service L Usually the unit announces the caller’s name after the 2nd ring. If you turn on the answering system and set the ring count to “2” (page 42), the unit does not announce the caller’s name. If “Toll saver” is selected and there is a new message, the unit does not announce the caller’s name.
TG563X_565X.book Page 31 Friday, February 3, 2006 4:59 PM Caller ID Service Caller list 3 Example: 321-5555 Viewing the caller list and calling back 1 2 3 2 Area code – Local phone number Press {^} or {V} to enter the caller list. Example: 555-321-5555 Press {V} to search from the most recent call, or {^} to search from the oldest call.
TG563X_565X.book Page 32 Friday, February 3, 2006 4:59 PM Caller ID Service Storing caller information into the phonebook 1 2 3 4 5 Press {^} or {V} to enter the caller list. Select the desired item. i {Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format. {Save} L If there is the name information for the caller, skip to step 5. Enter the name (see the character table, page 26).
TG563X_565X.book Page 33 Friday, February 3, 2006 4:59 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: scrolling through the display menus (page 33) or using the direct commands (page 35). L Mainly the direct command method is used in these operating instructions. Programming by scrolling through the display menus 1 2 3 4 {MENU} Press {^} or {V} to select the desired menu.
TG563X_565X.
TG563X_565X.book Page 35 Friday, February 3, 2006 4:59 PM Programming Programming using the direct commands 1 2 3 4 {MENU} Enter the desired feature code. Enter the desired setting code. L This step may vary depending on the feature being programmed. {Save} i {OFF} Note: L In the following table: – < > shows the default setting. – If “System setting” column is checked, you do not need to program the same item using another handset (for models with 2 or more handsets included).
TG563X_565X.
TG563X_565X.book Page 37 Friday, February 3, 2006 4:59 PM Programming *5 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at “700ms” unless pressing {FLASH} fails to pick up the call waiting call. *6 Generally, the line mode setting should not be adjusted. If “Line in use” is not displayed when another phone connected to the same line is in use, you need to change the line mode to “A”.
TG563X_565X.book Page 38 Friday, February 3, 2006 4:59 PM Answering System Answering system Important: L Only 1 person can access the answering system at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been set (page 21).
TG563X_565X.book Page 39 Friday, February 3, 2006 4:59 PM Answering System 4 To stop recording, press {STOP}. Playing back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. Prerecorded greeting message If you erase or do not record your own greeting message, the unit plays a prerecorded greeting message for callers and ask them to leave messages.
TG563X_565X.book Page 40 Friday, February 3, 2006 4:59 PM Answering System Listening to messages using the handset When new messages have been recorded: – “New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 43). 1 2 {MENU} “Message play” i {Select} L The handset plays new messages. L When you have no new messages, the handset plays back all messages.
TG563X_565X.book Page 41 Friday, February 3, 2006 4:59 PM Answering System Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance prompts you to press certain dial keys to perform different operations. Important: L In order to operate the answering system remotely, you must first set a remote code (page 42). This code must be entered each time you operate the answering system remotely.
TG563X_565X.book Page 42 Friday, February 3, 2006 4:59 PM Answering System Key Remote command {*}{4} Erase currently playing message {*}{5} Erase all messages *1 If pressed within the first 5 seconds of a message, the previous message is played. *2 To resume operation, enter a remote command within 15 seconds, or the voice guidance starts. Turning on the answering system remotely If the answering system is off, you can turn it on remotely. 1 2 Dial your phone number. Let the phone ring 15 times.
TG563X_565X.book Page 43 Friday, February 3, 2006 4:59 PM Answering System For Voice Mail service subscribers If you subscribe to a flat-rate service package that includes Caller ID, Call Waiting, Voice Mail, and unlimited local/ regional/long distance calls, please note the following: L To use the Voice Mail service provided by your telephone company rather than the unit’s answering system, turn off the answering system (page 38).
TG563X_565X.book Page 44 Friday, February 3, 2006 4:59 PM Multi-unit Operation Intercom Intercom calls can be made: – between the handset and base unit – between handsets (for models with 2 or more handsets included only: page 4) Note: L If you receive a phone call while talking on the intercom, you hear 2 tones. To answer the call, press {OFF}, then press {C}. L You can locate a misplaced handset by paging it (handset locator).
TG563X_565X.book Page 45 Friday, February 3, 2006 4:59 PM Multi-unit Operation Base unit 1 Press {SELECT} repeatedly to display the desired handset number. i {CALL} L The handset beeps for 1 minute. 2 To end the intercom call, press {CALL}. Answering an intercom call Handset 1 2 Press {C} to answer the page. Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 Outside calls can be transferred between 2 handsets. 2 handsets can have a conference call with an outside party.
TG563X_565X.book Page 46 Friday, February 3, 2006 4:59 PM Multi-unit Operation Answering transferred calls Press {C} to answer the page. L After the paging party disconnects, you can talk to the outside caller. Registering a handset The included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset.
TG563X_565X.book Page 47 Friday, February 3, 2006 4:59 PM Useful Information 3 Wall mounting Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Base unit 1 Tuck the telephone line cord inside the wall mounting adaptor (A). Connect the telephone line cord (B). A B 2 Insert the hooks on the wall mounting adaptor into the holes (1) and (2) on the base unit. 1 2 2 1 For assistance, please visit http://www.panasonic.
TG563X_565X.book Page 48 Friday, February 3, 2006 4:59 PM Useful Information 4 Connect the telephone line cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate), then sliding the unit down to secure it. Connect the AC adaptor to power outlet (page 13). L There are two common types of wall phone plates.
TG563X_565X.book Page 49 Friday, February 3, 2006 4:59 PM Useful Information Charger Headset (optional) Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 1 Drive the screws (not included) into the wall using the wall mount template as a guide. Connecting a headset to the handset allows hands-free phone conversations. We recommend using the Panasonic headset noted on page 9. 25.
TG563X_565X.book Page 50 Friday, February 3, 2006 4:59 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called base unit is in use. L Another handset or the called handset is in use.*1 L The handset you tried to copy phonebook items to is in use.*1 L The handset you are calling is too far from the base unit.*1 Error!! L The handset’s registration has failed.
TG563X_565X.book Page 51 Friday, February 3, 2006 4:59 PM Useful Information Troubleshooting General use Problem Cause/solution The unit does not work. L Make sure the battery is installed correctly and fully charged (page 14, 15). L Check the connections (page 13). L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset has not been registered to the base unit. Register the handset (page 46). I cannot hear a dial tone.
TG563X_565X.book Page 52 Friday, February 3, 2006 4:59 PM Useful Information Making/answering calls, intercom Problem Cause/solution Static is heard, sound cuts in and out. Interference from other electrical units. L Move the handset and the base unit away from other electrical appliances. L Move closer to the base unit. L Raise the base unit antennas. L Turn on the clarity booster feature (page 24).
TG563X_565X.book Page 53 Friday, February 3, 2006 4:59 PM Useful Information Phonebook Problem Cause/solution Copying stopped with an item displayed.*1 L The destination handset may have lost communication with the base unit, or the destination unit user may have pressed {C} or {s}. The displayed phonebook item was not copied to the unit. Press {OFF}. Confirm that the destination unit is not in use and try again. *1 For models with 2 or more handsets included only (page 4).
TG563X_565X.book Page 54 Friday, February 3, 2006 4:59 PM Useful Information Problem Cause/solution The caller list/incoming phone numbers are not edited automatically. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 35). L You need to call back the edited number to activate Caller ID number auto edit. I cannot dial the phone number edited in the caller list.
TG563X_565X.book Page 55 Friday, February 3, 2006 4:59 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No ............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG563X_565X.book Page 56 Friday, February 3, 2006 4:59 PM Useful Information line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. Privacy of communications may not be ensured when using this phone.
TG563X_565X.book Page 57 Friday, February 3, 2006 4:59 PM Useful Information Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference.
TG563X_565X.book Page 58 Friday, February 3, 2006 4:59 PM Useful Information Specifications General Operating environment 5 °C – 40 °C (41 °F – 104 °F) Frequency 5.76 GHz – 5.84 GHz Base unit Dimensions Approx. height 95 mm x width 174 mm x depth 143 mm (33/4 inches x 627/32 inches x 55/8 inches) Mass (Weight) Approx. 320 g (0.71 lb.) Power consumption Standby: Approx. 2.2 W/1.5 W (PQLV1/PQLV256) Maximum: Approx. 4.7 W/3.8 W (PQLV1/PQLV256) Power output 200 mW (max.
TG563X_565X.book Page 59 Friday, February 3, 2006 4:59 PM Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
TG563X_565X.book Page 60 Friday, February 3, 2006 4:59 PM Useful Information IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
TG563X_565X.book Page 61 Friday, February 3, 2006 4:59 PM Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/consumersupport or, contact us via the web at: http://www.panasonic.
TG563X_565X.
TG563X_565X.book Page 63 Friday, February 3, 2006 4:59 PM Index TTY: 9, 61 V VE (voice enhancer): 25 Voice guidance: 40, 41 Volume Base unit ringer: 23 Handset ringer: 36 Receiver: 22 Speaker: 22 W Wall mounting Base unit: 47 Charger: 49 Warranty: 59 For assistance, please visit http://www.panasonic.
TG563X_565X.book Page 64 Friday, February 3, 2006 4:59 PM If you need assistance with setup or operation 1 2 3 Visit our website: http://www.panasonic.com/phonehelp Contact us via the web at: http://www.panasonic.com/contactinfo Call us at: 1-800-211-PANA (1-800-211-7262) TTY users (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton.
