TG5521E(e).book Page 1 Tuesday, March 16, 2010 7:47 AM Operating Instructions Digital Cordless Answering System Model No. KX-TG5521E KX-TG5522E KX-TG5523E Model shown is KX-TG5521. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID.
TG5521E(e).book Page 2 Tuesday, March 16, 2010 7:47 AM Table of Contents Introduction Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . 5 Important Information For your safety . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . 7 For best performance . . . . . . . . . . . . . 7 Other information. . . . . . . . . . . . . . . . . 8 Specifications . . . . . . . . . . . . . . . .
TG5521E(e).book Page 3 Tuesday, March 16, 2010 7:47 AM Introduction Model composition Series Model No. KX-TG5521 series *1 Base unit Handset Part No. Part No. Quantity KX-TG5521 KX-TGA551 1 KX-TG5522 KX-TG5521 KX-TGA551 2 KX-TG5523 KX-TG5521 KX-TGA551 3 KX-TG5521 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).
TG5521E(e).book Page 4 Tuesday, March 16, 2010 7:47 AM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries P03P or HHR-4NGE*1 DECT repeater KX-A272 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset *1 Replacement batteries may have a different capacity from that of the supplied batteries.
TG5521E(e).book Page 5 Tuesday, March 16, 2010 7:47 AM Introduction L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details. General information L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic System Networks Co., Ltd.
TG5521E(e).book Page 6 Tuesday, March 16, 2010 7:47 AM Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG5521E(e).book Page 7 Tuesday, March 16, 2010 7:47 AM Important Information Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG5521E(e).book Page 8 Tuesday, March 16, 2010 7:47 AM Important Information L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
TG5521E(e).book Page 9 Tuesday, March 16, 2010 7:47 AM Important Information Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG5521E(e).book Page 10 Tuesday, March 16, 2010 7:47 AM Getting Started Battery installation Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219E. L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). ■ Base unit Press plug firmly. Hook “Click” Rechargeable Ni-MH ONLY Use only the supplied telephone line cord.
TG5521E(e).book Page 11 Tuesday, March 16, 2010 7:47 AM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG5521E(e).book Page 12 Tuesday, March 16, 2010 7:47 AM Getting Started K Charge contacts Controls Handset A F G B H C D I ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. B Navigator key – {^}, {V}, {<}, or {>}: Scroll through various lists and items. – {^} or {V}: Adjust the receiver or speaker volume while talking. – {<} (y: Caller list): View the caller list.
TG5521E(e).book Page 13 Tuesday, March 16, 2010 7:47 AM Getting Started Item Display Handset display items Item Meaning w Within base unit range _ Out of base unit range x Paging, intercom mode. s Speakerphone is on. (page 16) C The line is in use. L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received. y Missed call*1 (page 29) i The base unit transmission power is set to “Low”. (page 15) k u d Meaning : Privacy mode is on.
TG5521E(e).book Page 14 Tuesday, March 16, 2010 7:47 AM Getting Started Icon Action m Adds new entry. (page 19, 27) k Displays the character entry mode for phonebook search. (page 19) & Turns the key lock feature off. (page 18) / Selects a character entry mode. O Stops recording or playback. I Stores phone numbers. (page 27, 30) l Inserts a dialling pause. W Erases the selected item or returns to the outside call. 4 Allows you to make an intercom call.
TG5521E(e).book Page 15 Tuesday, March 16, 2010 7:47 AM Getting Started One touch eco mode The {ECO/R} button on the handset enables you to activate the eco function with one touch. By activating eco mode, your unit can reduce the base unit transmission power by up to 90% in standby mode. You can turn on/off one touch eco mode by just pressing {ECO/R}. The default setting is “Normal”. – When the one touch eco mode is on: “Low” is temporarily displayed and i is shown on the handset display instead of w.
TG5521E(e).book Page 16 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls 3 Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press ^. 2 3 Press {C} or ]. When you finish talking, press {ic} or place the handset on the base unit or charger. Using the speakerphone 1 2 Dial the phone number and press {s}. L Speak alternately with the other party. When you finish talking, press {ic}. Note: L For best performance, use the speakerphone in a quiet environment.
TG5521E(e).book Page 17 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 23). Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing L.
TG5521E(e).book Page 18 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls Note: L To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 24). Key lock The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on. To turn key lock on, press 8 for about 3 seconds. L & is displayed. L To turn key lock off, press & for about 3 seconds.
TG5521E(e).book Page 19 Tuesday, March 16, 2010 7:47 AM Phonebook L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers. Adding entries 1 nim 2 Enter the party’s name (16 characters max.).
TG5521E(e).book Page 20 Tuesday, March 16, 2010 7:47 AM Phonebook have stored in the phonebook, without having to dial manually. 1 2 3 4 3 {V}/{^}: Select the handset you want to send the phonebook entry to. i M L When all entries have been copied, “Completed” is displayed. 4 {ic} During an outside call, press 8. {V}/{^}: “Phonebook” i M {V}/{^}: Select the desired entry. Press ] to dial the number.
TG5521E(e).book Page 21 Tuesday, March 16, 2010 7:47 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 21) – using the direct commands (page 23) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus 1 8 2 Press {V} or {^} to select the desired main menu.
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TG5521E(e).book Page 23 Tuesday, March 16, 2010 7:47 AM Programming Programming using the direct commands 1 8 i {#} 2 Enter the desired code. 3 Select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ic}. Note: L In the following table, < > indicates the default settings.
TG5521E(e).book Page 24 Tuesday, March 16, 2010 7:47 AM Programming Feature Code Setting Recall/Flash*8 {1}{2}{1} {0}: 900 msec. {1}: 700 msec. {2}: 600 msec. {3}: 400 msec. {4}: 300 msec. {5}: 250 msec. {*}: 200 msec. {#}: 160 msec. {6}: 110 msec. {7}: <100 msec.> {8}: 90 msec. {9}: 80 msec. System *1 Page r 17 Privacy Mode*9 {1}{9}{4} {1}: On {0}: r – Base Unit PIN {1}{3}{2} <0000> r 27 {1}: On {0}: Repeater Mode {1}{3}{8} r 28 Register H.set (H.
TG5521E(e).book Page 25 Tuesday, March 16, 2010 7:47 AM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 14).
TG5521E(e).book Page 26 Tuesday, March 16, 2010 7:47 AM Programming Special programming Alarm An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset. Important: L Set the date and time beforehand (page 14). 1 2 8 i {#}{7}{2}{0} {V}/{^}: Select the desired alarm option. i M “Off” Turns alarm off. Go to step 6. “Once” An alarm sounds once at the set time. “Daily” An alarm sounds daily at the set time. Go to step 4. 3 Enter the desired date and month.
TG5521E(e).book Page 27 Tuesday, March 16, 2010 7:47 AM Programming Important: L You must store the phone number with an area code in the call barred list. ■ From the caller list: 1 2 {<} (y) {V}/{^}: Select the entry to be barred. i I 3 {V}/{^}: “Caller Barred” i M 4 {V}/{^}: “Yes” i M i {ic} ■ By entering phone numbers: 1 2 3 8 i {#}{2}{1}{7} i m Enter the phone number (24 digits max.). i M L To erase a digit, press ^.
TG5521E(e).book Page 28 Tuesday, March 16, 2010 7:47 AM Programming L The next step must be completed within 90 seconds. 3 Handset: Wait until “Base PIN” is displayed. i Enter the base unit PIN (default: “0000”). i M L If you forget your PIN, see page 43. L When the handset has been registered successfully, w is displayed. Note: L While registering, “Base in registering” is displayed on all registered handsets.
TG5521E(e).book Page 29 Tuesday, March 16, 2010 7:47 AM Caller ID Service – Being replaced on the base unit or charger. – Pressing {ic}. Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details.
TG5521E(e).book Page 30 Tuesday, March 16, 2010 7:47 AM Caller ID Service Editing a caller’s phone number before calling back 1 {<} (y) 2 {V}/{^}: Select the desired entry. L If > is displayed, not all of the information is shown. To see the remaining information, press {>}. To return to the previous screen, press {<}. 3 ~ i Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete. 4 {C} Erasing selected caller information 1 {<} (y) 2 {V}/{^}: Select the desired entry.
TG5521E(e).book Page 31 Tuesday, March 16, 2010 7:47 AM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 36).
TG5521E(e).book Page 32 Tuesday, March 16, 2010 7:47 AM Answering System 2 Greeting message When the unit answers a call, a greeting message is played to callers. You can use either: – your own greeting message – a pre-recorded greeting message Recording your greeting message 1 8 i {#}{3}{0}{2} 2 {V}/{^}: “Yes” i M 3 After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). 4 5 Press O to stop recording.
TG5521E(e).book Page 33 Tuesday, March 16, 2010 7:47 AM Answering System Erasing all messages Key Operation Press {4} 2 times while the unit is not in use.
TG5521E(e).book Page 34 Tuesday, March 16, 2010 7:47 AM Answering System 2 After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. 3 Remote operation Follow the voice guidance prompts as necessary or control the unit using remote commands (page 34). 4 When finished, hang up. Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings.
TG5521E(e).book Page 35 Tuesday, March 16, 2010 7:47 AM Answering System Key Operation {0} Turn answering system off {*}{4} Erase currently playing message {*}{5} Erase all messages {*}{6} Reset to a pre-recorded greeting message (during greeting message playback) {*}{#} End remote operation (or hang up) *1 If pressed within the first 5 seconds of a message, the previous message is played. Turning on the answering system remotely If the answering system is off, you can turn it on remotely.
TG5521E(e).book Page 36 Tuesday, March 16, 2010 7:47 AM Answering System – Set this unit’s “Number of Rings” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting.
TG5521E(e).book Page 37 Tuesday, March 16, 2010 7:47 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone.
TG5521E(e).book Page 38 Tuesday, March 16, 2010 7:47 AM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press {ic}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute. Making an intercom call 1 8i4 2 {V}/{^}: Select the desired unit. i M L To stop paging, press {ic}. 3 When you finish talking, press {ic}.
TG5521E(e).book Page 39 Tuesday, March 16, 2010 7:47 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 39). – Press {<} or {>} to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press ^ to erase the character or number highlighted by the cursor. Press and hold ^ to erase all characters or numbers.
TG5521E(e).book Page 40 Tuesday, March 16, 2010 7:47 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) 40 Helpline Tel. No.: U.K. 0844 844 3898 R.O.I.
TG5521E(e).book Page 41 Tuesday, March 16, 2010 7:47 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Base no power or No link. Reconnect AC adaptor. L The handset has lost communication with the base unit. Move closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset’s registration may have been cancelled.
TG5521E(e).book Page 42 Tuesday, March 16, 2010 7:47 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. L Place the handset on the base unit or charger to turn on the handset. The unit does not work.
TG5521E(e).book Page 43 Tuesday, March 16, 2010 7:47 AM Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 28). I cannot register a handset to a base unit. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 28). L You entered the wrong PIN.
TG5521E(e).book Page 44 Tuesday, March 16, 2010 7:47 AM Useful Information Problem Cause/solution Noise is heard, sound cuts in and out. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
TG5521E(e).book Page 45 Tuesday, March 16, 2010 7:47 AM Useful Information Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack.
TG5521E(e).book Page 46 Tuesday, March 16, 2010 7:47 AM Useful Information Answering system Problem Cause/solution The unit does not record new messages. L The answering system is turned off. Turn it on (page 31). L The message memory is full. Erase unwanted messages (page 32). L The recording time is set to “Greeting Only”. Change the setting (page 36). L If your own greeting message is not recorded properly, callers are unable to leave a message. Record your own greeting message again (page 32).
TG5521E(e).book Page 47 Tuesday, March 16, 2010 7:47 AM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG5521E(e).book Page 48 Tuesday, March 16, 2010 7:47 AM Useful Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
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TG5521E(e).book Page 52 Tuesday, March 16, 2010 7:47 AM IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3898 (U.K.) 01289 8333 (Rep of Ireland) or contact us through our website: www.
