Operating Instructions 1 2 4 ANSWER 3 5 7 8 5.8 GHz Expandable Digital Cordless Phone System ON 6 9 0 SP-PHO SP-PHONE NE Model No. KX-TG4500 This unit is compatible with Caller ID. To use this feature you must subscribe to the appropriate service offered by your service provider. Charge the cordless handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save them for future reference. For assistance, visit our website: http://www.
Table of Contents Introduction Accessory information . . . . . . . . . . . . . . 5 Expanding your phone . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . . 7 For best performance . . . . . . . . . . . . . . . 9 System capabilities. . . . . . . . . . . . . . . . 10 Preparation Installation . . . . . . . . . . . . . . . . . . . . . . 11 Installing the backup battery in the base unit . . . . . . . . . . . . . . . . . . . . . 11 Connecting the base unit handset and AC adaptor . . . .
Table of Contents Setting the Automated Attendant System . . . . . . . . . . . . . . . . . . . . . . 67 Call transfer status . . . . . . . . . . . . . 69 Call operator status . . . . . . . . . . . . . 70 Answering System Setting the Answering System . . . . . . 71 Turning on the Answering System . 71 Defining the number of rings . . . . . . 71 Selecting the pre-recorded greeting message . . . . . . . . . . . . . . 71 Recording a greeting message . . . . 72 Selecting a greeting message . . . . .
Introduction Thank you for purchasing your new Panasonic cordless phone system. We recommend keeping a record of the following information for future reference. Serial No.1 Date of purchase Name and address of dealer 1. The serial number can be found on the bottom of the unit. Caller ID and Call Waiting Service, where available, are telephone service provider services. After subscribing to Caller ID, this phone will display a caller’s name and phone number.
Introduction Accessory information Included accessories To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. No.
Introduction Expanding your phone KX-TG4500 includes one cordless handset and one base unit. 1 2 4 ANSWE 3 5 7 8 RO N 6 9 0 SP-PHO SP-PHO N NEE KX-TG4500 KX-TGA450 The system can be expanded by adding up to seven accessory cordless handsets, sold separately. A maximum of eight cordless handsets can be registered to the base unit.
Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3. Unplug this unit from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this unit near water, for example near a bathtub, wash bowl, or kitchen sink. 5.
Introduction CAUTION: WARNING: Installation L Never install telephone wiring during a lightning storm. L Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device.
Introduction For best performance Base unit location/noise The base unit and cordless handset(s) use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone. L Placing the base unit in a HIGH and CENTRAL location with no obstructions such as walls. L Raising the antenna vertically.
Introduction System capabilities The unit can accomodate up to four external telephone lines, which are provided by a telephone service provider, or up to two intercom calls. The capabilities of the unit can be expanded by registering up to eight cordless handsets at the base unit (page 25). How many external calls and intercom calls can be conducted at one time? The unit allows four simultaneous external calls with the base unit and three cordless handsets, or with four cordless handsets1. Ex.
Preparation Installation Installing the backup battery in the base unit A rechargeable NiMH battery works as emergency power during a power failure. The fully charged backup battery provides the base unit with a minimum of 20 minutes operation. The battery is charged in the base unit while the AC adaptor is connected (page 12). It takes approximately 16 hours to charge fully. 1 Open the battery cover. 2 Install the backup battery in the battery compartment.
Preparation Connecting the base unit handset and AC adaptor Corded Handset Raise the antenna. Handset Cord Fasten the AC adaptor cord to prevent accidental disconnection. Power Outlet (AC 120 V, 60 Hz) Hook AC Adaptor PQLV256 L Use only a Panasonic handset with the KX-TG4500. L Use only the included Panasonic AC Adaptor PQLV256 (Order No. PQLV256Z). L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.
Preparation Connecting the line cords Connect the telephone line cords to the base unit. To connect two two-line telephone jacks Two-Line Telephone Jacks (RJ14C) LINE3 LINE4 4-Wire Telephone Line Cord LINE 3/4 LINE 1/2 LINE1 LINE2 For assistance, please visit http://www.panasonic.
Preparation To connect four single-line telephone jacks For this connection, please purchase two Panasonic T-adaptors KX-J24 and two 2-wire telephone line cords (PQJA10088Z). To order, call the accessories telephone number shown on page 5. Single-Line Telephone Jacks (RJ11C) LINE4 2-Wire Telephone Line Cord T-Adaptor (KX-J24) LINE3 4-Wire Telephone Line Cord LINE 3/4 LINE2 LINE 1/2 2-Wire Telephone Line Cord Connect the telephone line cords to the T-adaptor KX-J24.
Preparation Connecting the AC adaptor to the charger Fasten the AC adaptor cord in the retaining clip to prevent it from being disconnected. Power Outlet (AC 120 V, 60 Hz) AC Adaptor PQLV256 L Use only the included Panasonic AC ADAPTOR PQLV256 (Order No. PQLV256Z). L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The charger can be wall mounted, if required (page 95).
Preparation Installing the battery in the cordless handset 1 Insert the battery, and press it down until it fits in position within the compartment. Note: L The end of the battery with the metal terminals should be inserted first and should be at the foot of the cordless handset. L The flat side of the battery should fit against the inside of the battery compartment as shown. Battery charge Place the cordless handset on the charger and charge for 7 hours before initial use.
Preparation Battery strength Battery performance You can confirm the battery strength on the cordless handset display. After your Panasonic battery is fully charged, you can expect the following performance: Battery icon Battery strength 5 Fully charged 6 Operation Operating time Medium While in use (talking) Up to 15 hours1 7 Low When flashing: needs to be recharged.
Preparation Controls and display Controls Base unit 1 3 2 4 5 6 AUTOM ATED ATT ENDANT LINE 1 LINE 2 LINE 3 LINE 4 CONF HOLD MUTE 1 2 GHI 4 DEF 5 PQRS OPER R ON Y MNO REDIA 6 TUV 8 INTER L WXYZ COM CALL WA IT/FLAS 5 3 H 6 4 7 EXIT/S TOP IL S YS M TE CLEA R LOU SEARC D/ H FWD SPSP-PHO PHONE NE R 14 8 ME NU BACK ENTE HEAD SE 13 12 11 10 Corded handset LINE 1, 2, 3 and 4, and indicators Display {CONF} {HOLD} Antenna {RESET} button {INTERCOM}/{TRANSFER},
Preparation 1 MATED AUTO ATTEN 2 3 DANT MUTE MAIL VOICE HOLD LINE LINE 1 LINE 2 LINE 3 CONF 4 R ANSWE ON ALL ERY BATT COM INTER DEF ABC 3 2 1 8 3 9 8 7 7 E/EDIT PAUS WXYZ TUV PQRS 6 2 6 5 4 IASH WAIT/F CALL 4 SET HEAD TOP EX IT/S BAC CLEA 4LINE IC VO E E MENU 0 AIL M SY ST R 5 6 7 8 K D/ LOURCH SEA FWD R ENTE EM 8 7 {ANSWER ON} {MUTE} F ({VOICE MAIL}) {MENU} SP-PHON OPER TONE 1 2 3 4 5 1 L REDIA MNO JKL GHI SFER / TRAN 6 5 4 {ENTER}
Preparation 1 2 1 2 3 4 5 6 20 3 4 5 6 AC adaptor socket Backup battery cover Line 3/4 jack Line 1/2 jack Headset jack Base handset socket For assistance, please visit http://www.panasonic.
Preparation Cordless handset Charger 1 2 17 3 16 15 14 13 12 11 10 9 L1 L2 L3 TALK L4 OFF 4 HOLD INTERCOMM / CLEAR SP-PHONE 1 2 3 4 5 6 7 8 9 5 PAUSE FLASH REDIAL CALLL WA WAIT 8 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Ringer indicator Message indicator Receiver Display {OFF} {HOLD}/{INTERCOM}/{CLEAR} {FLASH}/{CALL WAIT} Microphone Charge contacts {PAUSE}/{REDIAL} {*} (TONE) Joystick and {MENU}/{OK} {s} (SP-PHONE) {C} (TALK) Headset jack LINE keys Softkeys Speaker CHARGE indi
Preparation The cordless handset’s softkeys: Display function Action Add Adds a new record Back Moves to the previous step in a menu process Call Calls the current contact Change Changes the current greeting Conf Creates a conference call Edit Edits the current record End Ends recording Erase Erases the current record M.
Preparation 2 Displays Line Status Meaning Base 1. Handset In-Use icon 1 2 3 4 5 6 7 8 2. Auto Attendant icon L1 L2 L3 L4 0:Base 3 The line status icons function as follows: Off (invisible) The line is free. On The line is in use. Flashing A call is on hold (page 37). The automated attendant or answering system is responding to a call (pages 66 and 71). Flashing quickly A call is being received. 12:00AM JAN.
Preparation Setting-up the unit before use Setting the date and time Base Unit We recommend that you set the date and time. Voice Date/Time Stamp: After each message playback, a synthesized voice will announce the date and time that the message was recorded (pages 53 and 55). Note: L If a power failure occurs, the date/time will be retained for at least 20 minutes with the backup battery fully charged (page 11). Re-adjust if the date/time is incorrect.
Preparation Selecting the line mode 3 Scroll to “Set telephone line” by pressing {<} or {>}, then press {ENTER}. 4 Scroll to “Set dial mode” by pressing {<} or {>}, then press {ENTER}. Base Unit The line mode for all lines is preset to “B” and generally should not be changed. If the line indicator on the base unit does not light properly, or the line status icons are not displayed on the cordless handset properly, the line mode selection is incorrect. Set line mode to “A”.
Preparation L To rename the cordless handset to something memorable, refer to page 82. Registering Handset and Base Unit You can register handsets in two ways, both are described below. The latter way uses direct commands. For a complete list of direct commands refer to pages 92 through 94. Method 1: 1 2 From the base unit, press {MENU}. Scroll to “Initial setting” by pressing {<} or {>}, then press {ENTER}. 3 Scroll to “Registration” by pressing {<} or {>}, then press {ENTER}.
Preparation De-registering a cordless handset Base Unit Note: L De-registering a cordless handset clears all data on the base unit for the selected cordless handset (for example, Alert phone number, Alert on/off, greeting messages, etc.). 1 While the base unit is in standby mode, press {MENU}. 2 Scroll to “Initial setting” by pressing {<} or {>}, then press {ENTER}. 3 Scroll to “Registration” by pressing {<} or {>}, then press {ENTER}.
Making/Answering Calls Making calls Four external calls can be handled simultaneously on separate telephone lines by the base unit and three cordless handsets (or by four cordless handsets). Additionally, two intercom calls can be handled simultaneously. The maximum operating number may decrease depending on the state of use.
Making/Answering Calls Holding a handsfree conversation 1 Press {SP-PHONE}. L The SP-PHONE indicator lights. L An available line is automatically selected and the line indicator lights (to change the line selection, see page 83). L You can select a line by pressing an unlit LINE key, instead of pressing {SP-PHONE}. 2 Dial the phone number. L If you misdial, press {SP-PHONE}, and start again from step 1. 3 When the other party answers, talk into the microphone.
Making/Answering Calls Making a call using the redial list Using the cordless handset The last 10 different phone numbers dialed from the base unit are stored in the redial list. Handset 1 2 3 Press {REDIAL}. L The last number dialed is displayed. L If “No items stored” is displayed, the list is empty. Press {<} or {>} repeatedly to scroll through the list, or press {REDIAL} repeatedly to display the desired number. L To exit the list, press {EXIT}. Lift the base unit handset or press {SP-PHONE}.
Making/Answering Calls L After a few seconds, the display will show the length of the call. Holding a handsfree conversation 1 2 3 Press {s}. L An available line is automatically selected and the line is displayed (to change the line selection, see page 83). L “SP-phone” is displayed. 3 Dial the phone number. L The dialed number is displayed. L After a few seconds the display will show the length of the call.
Making/Answering Calls Press {V} or {^} repeatedly during a call to increase or decrease the volume. Each time you press {V} or {^} the volume level will change. Redialing the last number dialed Press {C} or {s}, then press {REDIAL}. Making a call using the redial list The last ten different phone numbers dialed from the cordless handset are stored in the redial list. 1 Press {REDIAL}. L The last number dialed is displayed. L If “No items stored” is displayed, the list is empty.
Making/Answering Calls Using the base unit Base Unit Temporarily turning the ringer off You can answer a call by simply lifting the base unit handset. If the caller’s information is stored in the Phonebook (page 43) or in the Caller list (page 48), the caller’s name and number are displayed, otherwise “Incoming call” is displayed. To hang up, replace the handset. While the base unit is ringing for an outside call, you can turn the ringer off temporarily by pressing {MUTE}.
Making/Answering Calls Temporarily turning the ringer off While the cordless handset is ringing for an outside call, you can turn the ringer off temporarily by pressing Mute . The cordless handset will ring the next time a call is received. To turn the ringer off permanently, see page 79.
Making/Answering Calls Intercom Intercom calls can be made between a cordless handset and the base unit or between two cordless handsets. You can page all cordless handsets simultaneously from the base unit. The number assigned to a cordless handset at registration is the extension number (page 25). The base unit extension number is 0. Note: L If you have difficulty hearing while using the speakerphone on the base unit or the cordless handset, decrease the speaker volume by pressing {<}.
Making/Answering Calls Transferring a call Answering a call transferred to the base unit You can transfer an external call between the base unit and a cordless handset, or between two cordless handsets. When the base unit rings, lift the handset or press {SP-PHONE}. L After the paging party hangs up, you can talk to the outside caller. L You can press the relevant line key instead of pressing {SP-PHONE} to talk to the outside caller.
Making/Answering Calls Placing a call on hold This feature allows you to put an outside call on hold. Using the base unit Base Unit During an outside call, press {HOLD}. L “Hold” and the line number are displayed. Example: Hold Line1 Note: L If a call is kept on hold for more than six minutes, a warning tone is heard.
Making/Answering Calls Conference calls This feature allows you to join two calls to make a conference call. At least one of the other two parties must be an external line. Conference with two external calls using the base unit Base Unit Example: If you are using LINES 1 and 2 1 During an outside call, press {HOLD} to put the call (LINE 1) on hold (page 37). 2 Press {Line2} to make or answer a second call.
Making/Answering Calls 3 When the second call is connected, press {CONF} to make a conference call. L All calls are connected. L To leave the conference, replace the base unit handset or press {SP-PHONE}. The two other parties can continue the conversation. Conference with an external call and base unit or another cordless handset (using a cordless handset) Handset Example: If you are using LINE 1 1 During an outside call, press {INTERCOM}.
Making/Answering Calls 3 Press {ENTER}. L A cordless handset user cannot join-in your current conversation. Example: Talk Line1 00-01-32 Using the cordless handset 1 While in conversation with an external caller, press Menu . 2 Press {V} or {^} to scroll to “Privacy ON”, followed by Select . L Other cordless handset or base unit users cannot join-in your current conversation.
Making/Answering Calls Using the PAUSE key (for PBX line or long distance calls) Base Unit Handset A pause is sometimes required when making calls using a PBX or long distance service. For example, if you need to dial the line access number “9” when making outside calls with a PBX: 1 2 Press {9}. Press {PAUSE}, then dial the phone number. Example (from the base unit): Talk Line1 9P012 Note: L A 3.5 second pause is inserted each time {PAUSE} is pressed.
Making/Answering Calls Temporary tone dialing Base Unit Handset You can temporarily switch the dialing mode from pulse to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.). During a call, press {*} (to enter tone dialing mode) before entering access numbers which require tone dialing. Note: L The dialing mode will return to pulse when you hang up. 42 For assistance, please visit http://www.panasonic.
Phonebook L If a pause is required, press {PAUSE} where needed (page 41). Using the Phonebook Example: You can store names and phone numbers in the base unit and cordless handset’s Phonebooks. 100 items can be stored in each Phonebook. All Phonebook items are sorted in alphabetical order. Using the Phonebook, you can make a call by selecting a name from the list. 6 Note: The base unit and every cordless handset have separate Phonebooks. You must set up each Phonebook individually.
Phonebook Note: L If the display shows “Memory is full” in step 2, erase unnecessary Phonebook items (page 46). For example, to enter “Tom Jones”: 1 2 Press {8} four times. Character table 3 4 5 6 Press {6} once. 7 8 9 Press {6} twice. The number keys are used to enter characters. To enter a character, press the appropriate dial key repeatedly, as necessary.
Phonebook Searching for a name by initial from the base unit 1 3 4 5 Press the dialing key ({0} to {9}) which corresponds to the first letter you are searching for (see the character table, page 44). Example: To find “SARAH”, press {7} repeatedly until the first item under “S” is displayed. 4 5 Press {V} until the name is displayed. Press {f} or {g} to enter the Phonebook. L The number of items held are displayed. 2 3 Press {<} to display the first Phonebook item.
Phonebook Using the cordless handset Chain dial Base Unit Handset 1 Display the desired item as described under “Finding and calling a Phonebook item” on page 44. 2 3 Press Edit . This feature allows you to dial phone numbers stored in the Phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the Phonebook, without having to dial manually. Edit the name, if necessary.
Caller ID Service Using caller ID service This unit is compatible with Caller ID services offered by your telephone service provider. If you subscribe to Caller ID, caller names and phone numbers will be displayed and recorded in the Caller List. The base unit and each cordless handset can record information of up to 50 different callers in the caller list. The Caller List information is sorted from the most recent to the oldest call.
Caller ID Service L A Q is displayed next to items which have already been viewed. L If the same caller calls more than once, it will be displayed with the number (for example, “×2”). Only the date and time of the most recent call will be stored. Caller list The base unit and each cordless handset can record the information of up to 50 different callers in the caller list. You can use this list to return missed calls.
Caller ID Service example, “×2”). Only the date and time of the most recent call will be stored. 3 Press {C} or {s}. L The displayed phone number is dialed automatically. L You can press a line key instead of pressing {C} or {s}. Example: To activate this feature, you must edit an item in the Caller List (see below), then call that number. After that, calls from that caller’s area code will be edited automatically. This feature can be turned on or off (page 81). The default setting is ON.
Caller ID Service Storing caller information in the Phonebook Handset Base Unit Erasing caller information The base unit and cordless handset(s) can store items displayed in the Caller List in the Phonebook. After checking the Caller List, the base unit and cordless handset(s) user can erase some, or all, of the items. 1 2 Press {V} or {^} to enter the list. Erasing a selected item Press {V} or {^} repeatedly to display the desired item. 1 2 Press {V} or {^} to enter the list. 3 Press {CLEAR}.
Voice Mail System Voice Mail System The Voice Mail System allows you to receive and deliver voice messages using mailboxes. The unit accommodates one general delivery mailbox and a maximum of eight personal mailboxes which are assigned to the registered cordless handsets. The mailbox numbers are the same as the cordless handset numbers. The Voice Mail System works fully with the Automated Attendant System, which routes incoming calls to a specified mailbox and allows a caller to leave a message (page 66).
Voice Mail System 3 4 5 6 Scroll to “Mailbox” by pressing {<} or {>}, then press {ENTER}. Enter a 4-digit password. L If you enter an incorrect digit, press {Clear}, and enter the digit again. To delete the entire password, press and hold {Clear} for three seconds. Scroll to “Set password” by pressing {<} or {>}, then press {ENTER}. L The current password is displayed. L If the password has already been set correctly, press {ENTER} to leave the 6 Press Next to save the new password.
Voice Mail System Listening to only new messages Listening to all messages 1 1 While in standby mode and the F indicator is flashing, press F. L “This is the general delivery mailbox.” is announced. L If there is one new message, “You have one new message.” is announced. L If there is more than one new message, “You have new messages.” is announced. L If you have more than 100 new messages, “You have more than 100 new messages.” is announced.
Voice Mail System Calling back a caller who left a message Erasing a message This feature allows you to call back the caller who left a recorded message. We recommend that you erase unnecessary messages after each playback. Note: L This option is only available if you have subscribed to Caller ID services (page 47). 1 While a message is being played back, press {SP-PHONE}, lift the handset or press a line key. L The unit stops playback and the caller is automatically called back.
Voice Mail System Listening to messages with the cordless handset Handset You can access your cordless handset mailbox and listen to messages, transfer messages to other mailboxes and erase unnecessary messages. You can also access the general delivery mailbox from your cordless handset. If the F indicator and the antenna flash, new messages have been received in your mailbox. During playback the message indicator lights. L After the last message is played, “This is the last message.” is announced.
Voice Mail System Calling back a caller who left a message Erasing a message This feature allows you to call back a caller who left a message. We recommend that you erase unnecessary messages after each playback. While the message you want to erase is being played or before the start of the next message, press Erase . L “Message erased.” is heard, followed by confirmation tone. The next message is played. L After the last message is played, “This is the last message.” is announced.
Voice Mail System L To change the message, press {1} and record the message again. L After recording “The message is” is announced followed by the recorded message. Creating and sending messages Base Unit Handset The base unit user or cordless handset user can send an identical message of up to three minutes, to several mailboxes in a single operation. 7 L The message is automatically delivered to the specified mailbox. L “Message transferred via mailbox and mailbox ...
Voice Mail System 3 Scroll to the required mailbox number by pressing {V} or {^}. Press {MENU} to select the highlighted recipient. Continue until all recipients are selected. L Alternatively, key-in the desired mailbox number using the keypad keys ({0} to {8}). For the general delivery mailbox, press {0}. L Press {*} to select all available cordless handsets and the base. L 3 is displayed against the selected cordless handset(s)/base. L Press {CLEAR} to erase the current selection. 4 Press Select .
Voice Mail System To transfer a caller to voice mail from a cordless handset Erasing all messages stored in a mailbox Base Unit 1 During a call, press {INTERCOM}/ {HOLD}/{TRANSFER}. 2 Press {V} or {^} to scroll to “Mailbox” or press {9}. 3 The base unit user can erase all incoming messages in any mailbox. Inform the mailbox owner(s) before erasing, and check that there are no new messages in the mailbox(es). Press Select . L The call is transferred to the general mailbox.
Voice Mail System User greetings Base Unit Erasing a greeting You can create up to five user greetings for the base unit. 1 2 Press the {ANSWER ON} key. 3 Scroll to “User greetings” by pressing {<} or {>}, then press {ENTER}. 4 Scroll to the required greeting message by pressing {<} or {>}, then press {ENTER}. Note: L The maximum length of a stored user greeting is two minutes. Creating a greeting 1 2 Press the {ANSWER ON} key.
Voice Mail System been stored, the pre-recorded greeting is played. 4 Creating a personal greeting from the base unit 1 2 While in standby mode, press F. Enter the required handset number using the {INTERCOM} keys {1} to {8}. L The required mailbox must be registered and not in use. 3 Key-in the handset’s password, then press {ENTER}. 4 Scroll to “Personal greeting” by pressing {<} or {>}, then press {ENTER}. Scroll to “Personal greeting” by pressing {<} or {>}, then press {ENTER}.
Voice Mail System Erasing a personal greeting using a cordless handset Setting handset answer mode using the cordless handset This feature enables you to erase a user-defined greeting. 1 2 Press M.box . 3 Select “On” or “Off” by pressing {V} or {^}, then press Save . Note: L This option is not available when a pre-greeting is set. 1 2 Press M.box . Scroll to “Answer on/off” by pressing {V} or {^}, then press Select . L Confirmation tone is heard.
Remote access Remote access You can access the Voice Mail System from any touch-tone phone if the Automated Attendant System or the Answering System is on for any of the lines. You can listen to recorded messages in your mailbox and the general delivery mailbox, transfer messages and send messages to other mailboxes. When you access your mailbox, you are required to enter the mailbox password (page 51). Note: L The Automated Attendant System and Answering System cannot be turned on from a remote location.
Remote access Accessing the general mailbox remotely 1 While the user greeting is being played to an outside line, enter the general mailbox’s registered password. L “This is the general delivery mailbox. Press 1 for English. Presione 2 pare el Espanol.” is announced. 2 Press {1} for English prompts, or press {2} for Spanish prompts. L If you do not enter a digit within four seconds, the prompts default to English.
Remote access 4 Talk clearly after the tone. To end, press {1}. L “The message is...” is announced, followed by the new message. L “To change, press 1. To accept, press 2.” is announced. 5 To accept, press {2}. L If {1} is pressed, the recording process restarts. Switching to the general delivery mailbox from your personal mailbox After entering your mailbox, you can switch to the general delivery mailbox to listen to messages. 1 L “This is the general delivery mailbox.” is announced.
Automated Attendant System Automated Attendant System How the Automated Attendant System works The Automated Attendant System is a flexible communication tool that can enhance your productivity by improving your call management. The Automated Attendant answers incoming calls and then routes the callers to the base unit or the desired cordless handset. The base unit plays the role of operator with the cordless handsets as the extensions.
Automated Attendant System Setting the Automated Attendant System Base Unit The Automated Attendant System can be assigned to any line. You can record up to five greeting messages of up to two minutes each. The same messages can be used for the Answering System (page 71). Note: L Try to record brief messages to leave more time for recording new messages. The following greeting message is pre-recorded: “Hello, this is Automated Attendant System. Press 1 for English. Presione 2 pare el Espanol.
Automated Attendant System 5 To accept the message, press {2}. Or: To change the message: Press {1}. Press {g} to start recording. After the tone, talk into the microphone. To end, press {1}. Press {2} to accept the message. Erasing a user greeting message 1 Press the line’s {ANSWER ON} key. L The current setting is displayed. 2 Select “Setup” by pressing {<} or {>}, then press {ENTER}. 3 Select “User greetings” by pressing {<} or {>}, then press {ENTER}.
Automated Attendant System Call transfer status When a caller specifies an extension by pressing the extension number ({1} to {8}) followed by {#}, the call is connected to that extension, and the extension can take the call. If the extension user is engaged in another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller. If the cordless handset answer mode is ON, the caller can leave a message in the mailbox.
Automated Attendant System Call operator status When a caller specifies the operator by pressing {0} and {#}, the call is connected to the operator. If the operator is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller. The caller can leave a message in the general delivery mailbox or call an extension. The operator will also be responsible for answering and handling calls that have been transferred.
Answering System The Answering System can be set to answer calls with a greeting message. Callers can leave a message in the general delivery mailbox. The Answering System can be assigned to any line. The number of times the unit rings before the Answering System answers a call can be set from “2” to “7” or to “Toll saver” (default). Turning on the Answering System Press the line’s {ANSWER ON} key. 3 Scroll to “Mailbox” by pressing {<} or {>}, then press {ENTER}.
Answering System Recording a greeting message 1 2 3 4 Press the line’s {ANSWER ON} key. Scroll to “User greetings” by pressing {<} or {>}, then press {ENTER}. 1 2 Press the line’s {ANSWER ON} key. Scroll to “Greeting 1” by pressing {<} or {>}, then press {ENTER}. 3 Scroll to “User greetings” by pressing {<} or {>}, then press {ENTER}. 4 Select “Greeting 1” to “Greeting 5” by pressing {<} or {>}, then press {ENTER}. Press {g} to start recording.
Programmable Settings Guide to programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. Important: L Before programming, ensure that the base unit or cordless handset is not being used. The cordless handset must be operated near the base unit and while off the charger.
Programmable Settings Base unit settings menu Sub-menu Sub-menu 2 Page Initialize base Clear settings page 76 Caller list page 77 Phonebook page 77 Redial list page 78 Messages page 78 HS registration page 25 Registration Deregistration page 27 Change language – page 24 Music on hold Music on hold on/off page 87 Set music on hold page 88 Note: L Press {EXIT} at any time to exit programming. L The unit will return to standby mode if you do not press a key for 60 seconds.
Programmable Settings Cordless handset programming To program, press {MENU}, press {V} or {^} to scroll through the menu, then press Select when the desired menu item or setting is displayed.
Programmable Settings Initializing base unit and cordless handset(s) The following features enable you to initialize the base unit and cordless handset(s). Clearing settings Base Unit Handset This feature enables you to remove the user-defined settings, and return to the default settings. Clearing the base unit’s settings The following table lists the default settings for the base unit.
Programmable Settings 1 2 Press {MENU}. 3 Scroll to “Initialize HS” by pressing {V} or {^}, then press Select . 5 4 Scroll to “Clear settings” by pressing {V} or {^}, then press Select . L The “Clear settings?” screen is Clearing the Phonebook Scroll to “Initial setting” by pressing {V} or {^}, then press Select . displayed. 5 4 Press Yes . L Confirmation tone is heard. Clearing the Caller List Base Unit Handset is displayed. L Confirmation tone is heard.
Programmable Settings Clearing the redial list Base Unit Erasing messages Base Unit Handset This feature enables you to erase recorded greeting and incoming messages held in the mailboxes. This feature enables you to remove all held data in the redial list. Each redial list can only be cleared by the cordless handset or base unit associated with it. Clearing the base unit’s redial list 1 2 Press {MENU}. 3 Scroll to “Initialize base” by pressing {<} or {>}, then press {ENTER}.
Programmable Settings Ringer settings Setting the cordless handset’s ringer volume Selecting the ringer volume 1 2 Base Unit Handset You can set the base unit and cordless handset ringer volumes to High, Medium, Low, or Ringer Off. The default setting is High. Note: L Programming must be carried out separately for the base unit and cordless handset(s). L Ensure that the base unit/cordless handset is in standby mode.
Programmable Settings Setting the base unit’s ringer pattern 1 2 3 Scroll to “Ringer setting” by pressing {<} or {>}, then press {ENTER}. Scroll to “Ringer pattern” by pressing {<} or {>}, then press {ENTER}. Example: Ringer pattern L1 L2 L3 L4 1 1 1 1 4 Press {f} or {g} to select the line to be modified. 5 Enter the desired pattern using the keypad ({1} to {7}), or press {<} or {>}. L Each time you select a pattern, the selected pattern sounds. Press {ENTER}. L Confirmation tone is heard.
Programmable Settings Caller ID edit Setting up ring groups Handset Base Unit Base Unit You can turn the Caller ID number auto edit feature (page 49) on or off. The default setting is ON. Using the base unit 1 2 Press {MENU}. 3 Scroll to “Caller ID edit” by pressing {<} or {>}, then press {ENTER}. 4 Press {<} or {>} to select “On” or “Off”. 5 Press {ENTER}. Scroll to “Initial setting” by pressing {<} or {>}, then press {ENTER}. L Confirmation tone is heard.
Programmable Settings Display options Changing the name of the cordless handset Handset Adjusting the LCD contrast Handset Base Unit On initial registration, the cordless handset(s) defaults to Handset 1, Handset 2, etc. You can adjust the base unit and cordless handset display contrast. There are six levels; the default setting is level three. 1 2 Press {MENU}. 3 Scroll to “Change HS name” by pressing {V} or {^}, then press Select .
Programmable Settings Telephone settings Selecting the flash time Base Unit The flash time depends on your telephone exchange or host PBX. You can select: “90ms” (milliseconds), “100ms”, “110ms”, “250ms”, “300ms”, “400ms”, “600ms”, or “700ms”. Each line has its own setting. The default setting for all lines is “700ms”. 1 2 Press {MENU}. 3 Scroll to “Set telephone line” by pressing {<} or {>}, then press {ENTER}. 4 Scroll to “Set flash time” by pressing {<} or {>}, then press {ENTER}.
Programmable Settings Cordless handset line selection To set up call restriction 1 2 Press {MENU}. 1 Scroll to “Initial setting” by pressing {V} or {^}, then press Select . While the base unit is in standby mode, press {MENU}. 2 Scroll to “Initial setting” by pressing {<} or {>}, then press {ENTER}. 3 Scroll to “Set telephone line” by pressing {<} or {>}, then press {ENTER}. 4 Scroll to “Call restriction” by pressing {<} or {>}, then press {ENTER}.
Programmable Settings 10Press {ENTER}. 6 L Confirmation tone is heard. L Confirmation tone is heard. Example: Call restriction: No.: 111 Ext.#: 12-----80 1 In the above example, phone numbers that start with “111” are restricted for cordless handsets 1, 2, 8 and the base unit. L To store a second call restriction number, repeat from step 4. L To return to standby mode, press {EXIT}. Canceling the restricted number Repeat step 1 through step 6 under “To set up call restriction” on page 84.
Programmable Settings The following describes how to set-up the number to be alerted, turn the feature on, and verify that the cell phone/paging device is called. Note: L When a message has been transferred or delivered from another user, the unit will not alert your cell phone/paging device. L Programming must be carried out separately for the base unit and cordless handset(s). “Alert number”. Defines the alert number.
Programmable Settings Note: L To display the currently set alert number without changing it, perform steps 1 through 5 above. 4 L The current settings are displayed. The display returns to the previous screen after two seconds. Automatically deleting messages Base Unit Examples: Remaining space Time : 100min Messages : 100 If this feature is set to ON, messages in the mailboxes will automatically be erased after a month. Your phone comes from the factory set to “OFF”.
Programmable Settings 3 Scroll to “Music on hold” by pressing {<} or {>}, then press {ENTER}. 4 Scroll to “Music on hold on/off” by pressing {<} or {>}, then press {ENTER}. 4 L The current music on hold is played and the following screen is displayed. Example: L The current setting is displayed. Music on hold :On ENTER=Save > Example: > 5 Scroll to “Set music on hold” by pressing {<} or {>}, then press {ENTER}. 5 Select “On” or “Off” by pressing {<} or {>}, then press {ENTER}.
Programmable Settings Erasing the current music on hold Base Unit Note: L You cannot erase the unit’s pre-recorded music. 1 2 Follow step 1 through step 4 under “Recording music on hold” on page 88. While the current music on hold is playing, press {CLEAR}. L The pre-recorded music on hold is set. 1 2 Press {MENU}. 3 Scroll to “Time adjustment” by pressing {<} or {>}, then press {ENTER}. Scroll to “Initial setting” by pressing {<} or {>}, then press {ENTER}. L The current setting is displayed.
Programmable Settings Storing speed dial numbers 6 Base Unit Handset You can store up to 10 speed dial numbers. The base unit and cordless handset(s) speed dial numbers can be set independently of one another. Use the dialing keys ({0} to {9}) to dial the stored numbers. Note: L If required, you can include {*}, {#}, {PAUSE} (page 41) or {FLASH} (page 41) in the speed dial number. Using the base unit 1 2 Press {MENU}. 3 Press {<} or {>} to scroll to the desired speed dial number, then press {ENTER}.
Programmable Settings Customer support Base Unit Handset The base unit and cordless handset can display the Internet address where you can obtain help or download operating instructions for this product using your computer. 1 2 3 Press {MENU}. If using the handset, scroll to “Customer support” by pressing {V} or {^}, then press Select . If using the base unit, scroll to “Customer support” by pressing {<} or {>}, then press {ENTER}. L “www.panasonic.com/ phonehelp” will be displayed.
Programmable Settings Programming with direct commands Most features can be programmed using direct commands. These are codes that allow the configuration of specific features directly, without having to go through the menu process. Using direct commands on the base unit Base Unit 1 2 3 Press {MENU}. Press {#}. Enter the feature code from the table below. L Refer to the relevant section for a description of the feature and how to access/set-up the feature using the menu.
Programmable Settings Feature code Feature {6} {0} {8} Check the remaining message space page 87 Page {6} {0} {9} Edit caller IDs page 81 {6} {1} {0} Set LCD contrast page 82 {6} {1} {1} Set caller ID time adjustment page 89 {6} {1} {3} Set line selection feature page 83 {6} {1} {4} Set line mode page 25 {6} {1} {5} Set dial mode (pulse or tone) page 25 {6} {1} {6} Set flash time page 83 {6} {1} {7} Set call restriction options page 84 {6} {1} {8} Clear settings page 76 {6}
Programmable Settings Using direct commands on the cordless handset Handset 1 2 3 Press {MENU}. Press {#}. Enter the feature code from the table below. L Refer to the relevant section for a description of the feature and how to access/set-up the feature using the menu.
Useful Information Wall mounting the charger The charger can be wall mounted. 1 Using the wall mounting template below, insert two suitably sized screws into the wall. Wall Template 2.4 cm (31⁄32") 2 3 Connect the AC adaptor to the charging cradle. Slide the charging cradle into place securely on the two screws. Screws A B C Note: L When mounting the charger, ensure that the correct screws for the wall are used.
Useful Information Cordless handset rechargeable battery replacement If battery performance diminishes, make sure that you have cleaned the charge contacts and fully charged the battery (page 16). The battery needs to be replaced if any of the following are displayed after a few phone calls, even when you have fully charged the battery: – “Recharge battery” – “7” (flashing) – “Charge for 7 hrs” – “8” L Use only the rechargeable Panasonic battery described on page 5.
Useful Information Headset (optional) Connecting an optional headset to the base unit or cordless handset allows hands-free phone conversations. Please use only a Panasonic KX-TCA93, KX-TCA94 or KX-TCA95 headset. To connect an optional headset to the base unit Connect the headset to the headset jack, as shown. {ENTER} {HEADSET} Headset jack Fasten the headset cord to prevent it from being disconnected. Hook Note: L To answer an incoming call using the headset, press {SP-PHONE}/{HEADSET}.
Useful Information To connect an optional headset to the cordless handset Belt clip Open the headset jack cover, and connect the headset to the headset jack, as shown. You can hang the cordless handset on your belt or pocket using the included belt clip. To attach the belt clip Headset jack To remove the belt clip L Model shown is KX-TCA86. Note: L To switch to the speakerphone, press {s}. To return to the headset, press {C}. 98 For assistance, please visit http://www.panasonic.
Useful Information Reset button If the unit does not work, press {RESET} on the bottom of the base unit with a pointed object. L After pressing {RESET}, the date and time will be erased. Re-adjust the date/time (page 24). RESET RE SE T RESET Button Adding another phone If the backup battery has been discharged during a power failure, the unit will not work. If required, you can connect a standard telephone on LINE 2 or LINE4 of this unit using the Panasonic T-adaptor KX-J66.
Useful Information Error messages Display messages If the unit detects a problem, one of the following messages will be displayed on the base unit or cordless handset. Error beeps or busy tone are heard. Display message Cause and solution Busy L The paged party is engaged in a call. L A paged cordless handset is too far from the base unit. Call restriction L The dialed number is restricted. Cancel the restriction (page 85).
Useful Information Display message Cause and solution No link to the base. Please walk closer to the base and try again. (cordless handset only) L The cordless handset has lost communication with the base unit. Walk closer to the base unit, and try again. Not Available. Maximum handsets already registered (cordless handset only) L Eight cordless handsets have already been registered to the base unit. To cancel another cordless handset registration, see page 27. Please enter another password.
Useful Information Voice messages If the unit detects a problem, one of the following messages will be announced. Voice message Cause and solution “Sorry, there is no space for recording” L The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (pages 54, 59 and 78). “Incorrect entry” L An invalid extension number was entered when transferring or delivering a message. Ensure that the cordless handset is registered to the base unit (page 25).
Useful Information Troubleshooting General use Problem Cause and solution The unit does not work. L Check the settings (pages 73, 75 and 76). L Press {RESET} on the bottom of the base unit with a pointed object (page 99). The cordless handset does not work. L Charge the battery fully (page 16). L Clean the charge contacts and charge again (pages 16 and 21). L Install the battery properly (page 16). L Re-install the battery and place the cordless handset on the charger (page 16). Try again.
Useful Information Programmable settings Problem Cause and solution I cannot program function items, such as the dialing mode. L Programming is not possible while the base handset is off the cradle or the {SP-PHONE} indicator lights. L Programming is not possible while in talk or intercom mode, or while listening to the messages. L Do not pause for over 60 seconds while programming. L Make sure that the cordless handset is in standby mode. While programming, the unit/cordless handset starts to ring.
Useful Information Problem Cause and solution I cannot redial the last number dialed. L If the last number dialed was more than 32 digits, the number will not be redialed correctly. L Access numbers entered after pressing {TONE} will not be included when redialing. L Cordless handset only: The {REDIAL} key also functions as the {PAUSE} key. It will redial the last number dialed if pressed at the outset of a call. If another number has been dialled first, it will operate as a {PAUSE} key.
Useful Information Caller ID Problem Cause and solution The caller’s information is not displayed. L You have not subscribed to a caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as a caller ID box or wireless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack.
Useful Information Recharging the battery (cordless handset) Problem Cause and solution “Recharge battery” is displayed, “7” flashes and the cordless handset beeps every 60 seconds. L Fully charge the battery (page 16). “Charge for 7 hrs” and 8 are displayed and the cordless handset does not work. L The battery has been discharged. Fully charge the battery (page 16).
Useful Information Voice mail system/automated attendant system/answering system Problem Cause and Solution The Automated Attendant System or Answering System is on, but incoming messages are not recorded. L The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (pages 54, 59 and 78). “Message full” is displayed on the base unit, and no new messages are recorded.
Useful Information Frequently asked questions The base unit Problem Cause and solution The base phone has a dial tone but none of the keys are working. It has worked before; is the base broken? L Ensure that the memory card and memory card cover are not pressing down any of the intercom/transfer keys. See page 19 for details on how to install the memory card.
Useful Information Messages and voice mail Problem Cause and solution Remote message retrieval: How can I retrieve voice mail messages from other locations? L Voice messages can be retrieved while away from home or office using a touch tone phone if the automated attendant system or auto answer system is active for any of the lines. To access messages remotely: – Dial the main phone number. The unit will be in either Automated Attendant mode or Auto Answer mode.
Useful Information Calls Problem Cause and solution Phones do not ring and the greeting is repeated three times: None of the phones ring when incoming calls are received and the greeting is played three times, what is wrong? L When the automated attendant is on, there is no ring and the caller must select an extension followed by {#}. If no extension is selected, or the caller does not have a touch tone phone, the greeting will repeat three times.
Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No ............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.6B L Facility Interface Code ............
Useful Information When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.
Useful Information FCC RF Exposure Warning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and all person's body (excluding extremities of hands, wrist and feet). The handset unit may be carried and operated with only the specific provided belt-clip.
Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
Useful Information Specifications Base unit Operating environment 5 ºC - 40 ºC (41 ºF - 104 ºF) Frequency 5.76 GHz - 5.84 GHz Dimensions Approx: 125 mm (height) x 270 mm (width) x 240 mm (depth) (4.92" x 10.63" x 9.45") Mass (weight) Approx: 1.5kg (3.
Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/phonehelp or, contact us via the web at: http://www.panasonic.com/contactinfo You may also contact us directly at: 1-800-211-PANA (1-800-211-7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
Index Index 2 2-way recording: 40 A AC adaptor, connecting: 12 Adding another phone: 99 Additional handsets Registering: 25 Adjusting Base unit handset volume: 29 Cordless handset receiver volume: 31 Headset volume: 29, 31 Ringer pattern: 79 Ringer volume: 79 Speaker volume: 29, 31 Alerting your cell phone/paging device: 85 Answering calls: 32 Answering system: 71 Changing the greeting: 72 Erasing a greeting message: 72 Number of rings: 71 Recording a greeting message: 72 Selecting greeting message: 72 Sel
Index Calls Answering: 32 Conferencing: 38 Joining in conversation: 39 Making: 28 Monitoring: 85 Placing on hold: 37 Restricting: 84 Screening: 85 Swapping between: 37 Transferring: 36 Call waiting Caller ID display: 41 Service: 41 Tone: 41 Canceling call restriction: 85 Capabilities: 10 Cell phone, alerting: 85 Chain dialing: 46 Changing Cordless handset name: 82 Recorded greeting message: 67 Character table: 44 Charger: 21 Wall mounting: 95 Clearing Caller list: 77 Phonebook: 77 Redial list: 78 Settings:
Index F FAQs: 109 Finding Phonebook item: 44 FLASH key: 41 Flash time: 83 Frequently asked questions: 109 G General delivery mailbox: 52 Erasing messages: 54 Listening to messages: 56 Setting password: 51 Transferring messages: 54 Greeting messages Changing: 67, 72 Erasing: 68, 72 Personal: 60 Pre-recorded: 67, 71 Recording: 67, 72 Selecting: 67, 72 User: 60 H Handset (base unit) Connecting: 12 Handsfree conversation: 29, 31 Headset optional: 97 Volume (base unit): 29 Volume (cordless handset): 31 Hold: 37
Index R Receiver volume: 31 Recording Checking remaining time: 59 Conversations: 40 Greeting messages: 67, 72 Music on hold: 88 Redial: 29, 32 Redial list: 30, 32 Clearing: 78 Registering additional handsets: 25 Replacing Backup battery: 96 Handset battery: 96 Re-registering handset: 89 Reset button: 99 Restricting calls: 84 Ringer Off: 33-34, 79 Pattern: 79 Volume: 79 Ring group: 81 Rotary dialing: 25, 42 Routine care: 9 S Safety instructions: 7 Screening calls: 85 Searching Phonebook: 44 Selecting Greetin
Index Voice mail: 51 Calling back a caller: 54, 56 Checking number of messages: 59 Checking remaining time: 59 Creating messages: 57 Delivering messages: 57 Erasing messages: 54, 56 Error messages: 102 General delivery mailbox: 52 Listening to general delivery messages: 56 Listening to messages: 52, 55 Listening to personal messages: 54 Password: 51 Personal greetings: 60 Personal mailbox: 54 Sending messages: 57 Setting-up: 51 Transferring calls to: 58 Transferring messages: 54, 56 User greetings: 60 Volum
If you need assistance with setup or operation; 1 2 3 Visit our website: http://www.panasonic.com/phonehelp Contact us via the web at: http://www.panasonic.com/contactinfo Call us at: 1-800-211-PANA (1-800-211-7262) TTY users (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product; L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton.
