TG403x.book Page 1 Wednesday, December 23, 2009 1:58 PM Operating Instructions Expandable Digital Cordless Answering System Model No. KX-TG4031 KX-TG4032 KX-TG4033 KX-TG4034 KX-TG4052 KX-TG4053 KX-TG4054 Model shown is KX-TG4031. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Consulte “Guía Rápida Española”, página 51.
TG403x.book Page 2 Wednesday, December 23, 2009 1:58 PM Table of Contents Introduction Voice Mail Service Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 Voice mail service. . . . . . . . . . . . . . . 38 Important Information Intercom . . . . . . . . . . . . . . . . . . . . . . 40 Handset locator . . . . . . . . . . . . . . . . 40 Transferring calls, conference calls . 40 For your safety . . . . . . . . . . . . . . . . . .
TG403x.book Page 3 Wednesday, December 23, 2009 1:58 PM Introduction Model composition ■ KX-TG4031 series ■ KX-TG4051 series L Model shown is KX-TG4032. L Model shown is KX-TG4052. Base unit Handset Part No. Part No. Series Model No.
TG403x.book Page 4 Wednesday, December 23, 2009 1:58 PM Introduction Accessory information Supplied accessories Quantity KX-TG 4031 KX-TG 4032/ KX-TG 4052 KX-TG 4033/ KX-TG 4053 KX-TG 4034/ KX-TG 4054 AC adaptor/PQLV219Y 1 2 3 4 Telephone line cord/PQJA10075Z 1 1 1 1 3 Wall mounting adaptor*1 1 1 1 1 4 Rechargeable batteries/HHR-4DPA (Part No. HHR-55AAABU or N4DHYYY00004) 2 4 6 8 5 Handset cover*2, *3 1 2 3 4 6 Belt clip*4 1 2 3 4 7 Charger*5 – 1 2 3 No.
TG403x.book Page 5 Wednesday, December 23, 2009 1:58 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 57). Accessory item Order number Rechargeable batteries HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.
TG403x.book Page 6 Wednesday, December 23, 2009 1:58 PM Introduction Range extender By installing this unit, you can extend the range of your phone system to include areas where reception was previously not available. Up to 2 range extenders can be registered to the base unit. This product can be purchased online. Please visit our Web site: http://www.panasonic.com/RangeExtender 6 Range extender: KX-TGA405 For assistance, please visit http://www.panasonic.
TG403x.book Page 7 Wednesday, December 23, 2009 1:58 PM Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet.
TG403x.book Page 8 Wednesday, December 23, 2009 1:58 PM Important Information Battery L We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG403x.book Page 9 Wednesday, December 23, 2009 1:58 PM Important Information L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
TG403x.book Page 10 Wednesday, December 23, 2009 1:58 PM Getting Started Battery installation Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). ■ Base unit Press plug firmly.
TG403x.book Page 11 Wednesday, December 23, 2009 1:58 PM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG403x.book Page 12 Wednesday, December 23, 2009 1:58 PM Getting Started L Eco mode is turned off when the clarity booster is activated (page 17). Controls Handset A H I B C D E J K F G L E F G H I J K L M {s} (SP-PHONE: Speakerphone) Headset jack Dial keypad ({*}: TONE) Receiver Display {OFF} {FLASH} {CALL WAIT} Microphone Charge contacts ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
TG403x.book Page 13 Wednesday, December 23, 2009 1:58 PM Getting Started F {6} (PLAY) Message indicator G {LOCATOR} H {ANSWER ON} ANSWER ON indicator I VOL. (Volume: {^}/{V}) Belt clip ■ To attach ■ To remove Display Handset display items Item Meaning w Within base unit range _ Out of base unit range C The line is in use. L When flashing: The call is put on hold. L When flashing rapidly: An incoming call is now being received. i Eco mode is on. (page 11) s Speakerphone is on.
TG403x.book Page 14 Wednesday, December 23, 2009 1:58 PM Getting Started 2 3 {V}/{^}: Select the desired setting. {SAVE} i {OFF} Dialing mode If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”. “Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service. 1 2 3 {MENU} i {#}{1}{2}{0} {V}/{^}: Select the desired setting.
TG403x.book Page 15 Wednesday, December 23, 2009 1:58 PM Making/Answering Calls Making calls 1 Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. 2 3 Press {C} or {CALL}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {OFF}.
TG403x.book Page 16 Wednesday, December 23, 2009 1:58 PM Making/Answering Calls Auto talk You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 24. Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 23).
TG403x.book Page 17 Wednesday, December 23, 2009 1:58 PM Making/Answering Calls the 2nd caller’s information is displayed after you hear the call waiting tone on the handset. 1 Press {CALL WAIT} to answer the 2nd call. 2 To switch between calls, press {CALL WAIT}. Note: L Please contact your service provider/ telephone company for details and availability of this service in your area.
TG403x.book Page 18 Wednesday, December 23, 2009 1:58 PM Shared Phonebook Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook, and assign each phonebook entry to the desired group. Important: L Only 1 person can access the shared phonebook at a time. L Caller ID subscribers can use group ringer tone features (page 30).
TG403x.book Page 19 Wednesday, December 23, 2009 1:58 PM Shared Phonebook ringer tone feature is available for Caller ID subscribers (page 30). Changing group names The default group name is “Group 1” to “Group 9”. 1 2 3 {C} i {MENU} 4 {V}/{^}: “Group name” i {SELECT} 5 Edit the name (10 characters max.; page 18). i {SAVE} 6 {OFF} {V}/{^}: “Group” i {SELECT} {V}/{^}: Select the desired group.
TG403x.book Page 20 Wednesday, December 23, 2009 1:58 PM Shared Phonebook Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. 1 During an outside call, press {MENU}. 2 {V}/{^}: “Phonebook” i {SELECT} 3 4 {V}/{^}: Select the desired entry. Press {CALL} to dial the number.
TG403x.book Page 21 Wednesday, December 23, 2009 1:58 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 21) – using the direct commands (page 22) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired main menu.
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TG403x.book Page 23 Wednesday, December 23, 2009 1:58 PM Programming 3 Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, < > indicates the default settings. System*1 Feature Code Setting Caller list {2}{1}{3} – – 30 Play new msg. (msg.: message) {3}{2}{3} – – 34 Play all msg. {3}{2}{4} – – 34 Erase all msg.
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TG403x.book Page 25 Wednesday, December 23, 2009 1:58 PM Programming Feature Code Setting Voice prompt (Change language) {1}{1}{2} {1}: {2}: Español Customer support*11 {6}{8}{0} – System*1 Page r 13 – – *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
TG403x.book Page 26 Wednesday, December 23, 2009 1:58 PM Programming Special programming Alarm An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset. Important: L Set the date and time beforehand (page 14). 1 2 {MENU} i {#}{7}{2}{0} {V}/{^}: Select the desired alarm option. i {SELECT} Off Turns alarm off. Go to step 7. Once An alarm sounds once at the set time. Daily An alarm sounds daily at the set time. Go to step 4.
TG403x.book Page 27 Wednesday, December 23, 2009 1:58 PM Programming 2 Continue from step 3, “Turning silent mode on/off”, page 26. Changing the handset name Each handset can be given a customized name (“Bob”, “Kitchen”, etc.). This is useful when you make intercom calls between handsets. You can also select whether or not the handset name is displayed in standby mode. The default setting is “Off”. If you select “On” without entering any handset name, “Handset 1” to “Handset 6” is displayed.
TG403x.book Page 28 Wednesday, December 23, 2009 1:58 PM Programming Block calls without phone number You can reject a call without phone number including “Out of area”, “Private caller”, or “Long distance”. 1 2 {MENU} i {#}{2}{4}{0} {V}/{^}: Select the desired setting. i {SAVE} i {OFF} Viewing/editing/erasing call block numbers 1 2 {MENU} i {#}{2}{1}{7} 3 To edit a number: {EDIT} i Edit the phone number.
TG403x.book Page 29 Wednesday, December 23, 2009 1:58 PM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG403x.book Page 30 Wednesday, December 23, 2009 1:58 PM Caller ID Service announced even if you subscribe to both Caller ID and Call Waiting with Caller ID services. Phonebook name announcement When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is announced. L Make sure the unit’s date and time setting is correct (page 14).
TG403x.book Page 31 Wednesday, December 23, 2009 1:58 PM Caller ID Service 3 1 – Area code – Local phone number Example: 1-555-321-5555 4 {C} Caller ID number auto edit feature Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number.
TG403x.book Page 32 Wednesday, December 23, 2009 1:58 PM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting only” as the recording time setting (page 37).
TG403x.book Page 33 Wednesday, December 23, 2009 1:58 PM Answering System – your own greeting message – a pre-recorded greeting message Recording your greeting message 1 {MENU} i {#}{3}{0}{2} 2 {V}/{^}: “Yes” i {SELECT} 3 After a beep sounds, hold the handset about 20 cm (8 inches) away and speak clearly into the microphone (2 minutes max.). 4 5 Press {STOP} to stop recording.
TG403x.book Page 34 Wednesday, December 23, 2009 1:58 PM Answering System Listening to messages using the handset When new messages have been recorded: – “New message” is displayed. – The message indicator on the handset flashes slowly if the message alert feature is turned on (page 37). 1 To listen to new messages: {PLAY} or {MENU} i {#}{3}{2}{3} L If there are no new messages in the answering system, {PLAY} is not displayed.
TG403x.book Page 35 Wednesday, December 23, 2009 1:58 PM Answering System 3 Press {EDIT} repeatedly until the phone number is shown in the desired format (page 30). i {C} Erasing all messages 1 {MENU} i {#}{3}{2}{5} 2 {V}/{^}: “Yes” i {SELECT} i Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code. L The unit announces the number of new messages.
TG403x.book Page 36 Wednesday, December 23, 2009 1:58 PM Answering System Note: L If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call. 3 Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
TG403x.book Page 37 Wednesday, December 23, 2009 1:58 PM Answering System L To use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 32). L To use this unit’s answering system rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to deactivate your voice mail service.
TG403x.book Page 38 Wednesday, December 23, 2009 1:58 PM Voice Mail Service the password as necessary. Contact your service provider/telephone company for the required pause time. Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
TG403x.book Page 39 Wednesday, December 23, 2009 1:58 PM Voice Mail Service Turning VM tone detection on/off The default setting is “On”. 1 2 to listen to voice mail messages, you have to dial your access number manually. {MENU} i {#}{3}{3}{2} {V}/{^}: Select the desired setting. i {SAVE} i {OFF} Listening to voice mail messages The unit lets you know that you have new voice mail messages in the following ways: – “New Voice Mail” is displayed on the handset if message indication service is available.
TG403x.book Page 40 Wednesday, December 23, 2009 1:58 PM Intercom/Locator Intercom Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the handset, press {OFF}, then press {C}. L When paging a handset, the paged handset beeps for 1 minute. Making an intercom call 1 {MENU} i {INT} 2 {V}/{^}: Select the desired unit. i {SELECT} L To stop paging, press {OFF}. 3 When you finish talking, press {OFF}.
TG403x.book Page 41 Wednesday, December 23, 2009 1:58 PM Useful Information 3 Wall mounting Base unit 1 Lead the AC adaptor cord and Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit. 1 2 telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow. 2 1 2 Tuck the telephone line cord inside the wall mounting adaptor (A). Connect the AC adaptor cord and telephone line cord (B).
TG403x.book Page 42 Wednesday, December 23, 2009 1:58 PM Useful Information 5 Mount the unit on a wall then slide down to secure in place. 1 83 mm (31/4 inches) or 102 mm (4 inches) 2 Charger Drive the screws (not supplied) into the wall. 25.4 mm (1 inch) Screws (120 V AC, 60 Hz) (120 V AC, 60 Hz) Wall phone plate 83 mm (31/4 inches) 102 mm 1 (4 inches) 2 To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B).
TG403x.book Page 43 Wednesday, December 23, 2009 1:58 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Base no power L The handset has lost communication with the base unit. Move closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset’s registration may have been canceled. Re-register the handset (page 28).
TG403x.book Page 44 Wednesday, December 23, 2009 1:58 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The handset does not turn on even after installing charged batteries.
TG403x.book Page 45 Wednesday, December 23, 2009 1:58 PM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or ) flashes. L Battery charge is low. Fully charge the batteries (page 10). I fully charged the batteries, but – ) still flashes, – 0 is displayed, or – the operating time seems to be shorter. L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. L It is time to replace the batteries (page 10).
TG403x.book Page 46 Wednesday, December 23, 2009 1:58 PM Useful Information Caller ID/Talking Caller ID Problem Cause/solution Caller information is not displayed. L You must subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
TG403x.book Page 47 Wednesday, December 23, 2009 1:58 PM Useful Information Problem Cause/solution The 2nd caller’s information is not displayed during an outside call. L In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.
TG403x.book Page 48 Wednesday, December 23, 2009 1:58 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture has entered the handset/base unit. L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use.
TG403x.book Page 49 Wednesday, December 23, 2009 1:58 PM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG403x.book Page 50 Wednesday, December 23, 2009 1:58 PM Useful Information WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules.
TG403x.book Page 51 Wednesday, December 23, 2009 1:58 PM Guía Rápida Española Guía Rápida Española Instalación Unidad base L Use solo el adaptador de corriente Panasonic PQLV219 incluido. “Clic” Oprima firmemente el contacto. Ganchos Correcto Incorrecto A la toma de teléfono de línea única (RJ11C) “Clic” Filtro DSL/ADSL* (120 V CA, 60 Hz) *Requiere un filtro DSL/ADSL (no incluido) si tiene este tipo de servicio. Auricular L UTILICE SOLO baterías de Ni-MH tamaño AAA (R03).
TG403x.book Page 52 Wednesday, December 23, 2009 1:58 PM Guía Rápida Española Sugerencias de operación Teclas de función El auricular incluye 3 teclas de función. Al oprimir una tecla de función, puede seleccionar la función que aparece directamente encima de ella en la pantalla. {C}, {MENU}, {REMR.} y otras funciones adicionales se asignan a las teclas de función. Preste atención a la pantalla para ver qué funciones están asignadas a las teclas de función durante la operación del auricular.
TG403x.book Page 53 Wednesday, December 23, 2009 1:58 PM Guía Rápida Española Operaciones básicas Directorio telefónico compartido (Auricular) Para añadir entradas 1 {C} i {AÑAD.} 2 Introduzca el nombre de la persona (máx. 16 caracteres). i {OK} 3 Introduzca el número telefónico de la persona (máx. 24 dígitos). i {OK} 4 {V}/{^}: Seleccione el grupo deseado. i {SELEC.} 2 veces i {OFF} Para hacer llamadas {C} i {V}/{^}: Seleccione la entrada deseada.
TG403x.book Page 54 Wednesday, December 23, 2009 1:58 PM Guía Rápida Española Preguntas frecuentes Pregunta Causa y solución ¿Por qué hay ruido o se corta la conversación? L Trate de reubicar la unidad base de forma que se minimice la distancia al auricular. L Si ocurre el mismo problema aunque el auricular se encuentre enseguida de la unidad base, llame a soporte al cliente de Panasonic al 1-800-211-PANA (1-800-211-7262).
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TG403x.book Page 56 Wednesday, December 23, 2009 1:58 PM Appendix Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
TG403x.book Page 57 Wednesday, December 23, 2009 1:58 PM Appendix Customer services Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
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TG403x.book Page 60 Wednesday, December 23, 2009 1:58 PM IMPORTANT! If your product is not working properly. . . 1 Reconnect AC adaptor to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://www.panasonic.com/help L FAQ and troubleshooting hints are available.
