Operating Instructions Digital Cordless Answering System Model No. KX-TG2721AL KX-TG2722AL Model shown is KX-TG2721. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.net/pcc/tel/q TG2721_22AL(en)_0730_ver001.
Table of Contents Introduction Voice Mail Service Model composition .......................................3 Accessory information ..................................3 Important Information For your safety .............................................5 Important safety instructions ........................6 For best performance ...................................6 Other information .........................................7 Specifications ...............................................
Introduction Model composition Base unit Handset Part No. Part No. KX-TG2721 KX-TG2721 KX-TGA277 1 KX-TG2722 KX-TG2721 KX-TGA277 2 Series Model No. KX-TG2721 series Quantity R Intercom calls and the phonebook copy feature are only available for KX-TG2722. R The suffix (AL) in the following model numbers will be omitted in these instructions: KX-TG2721AL/KX-TG2722AL Accessory information Supplied accessories No.
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable batteries HHR-4MVT/2B or HHR-4MRT/2B*1 DECT repeater KX-A405AL *1 Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset Replacement batteries may have a different capacity from that of the supplied batteries. 4 TG2721_22AL(en)_0730_ver001.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. R It is advised not to use the equipment at a refuelling point.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. thunderstorm is coming, we recommend that you: – Unplug the telephone line cord from the phone socket. – Unplug the AC adaptor from the AC power outlet.
Important Information – away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. – facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) R Coverage and voice quality depends on the local environmental conditions. R If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.
Important Information Maximum: Approx. 1.8 W R Operating conditions: 0 °C – 40 °C, 20 % – 80 % relative air humidity (dry) Note: R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product. 8 TG2721_22AL(en)_0730_ver001.
Getting Started Battery installation Setting up Connections R Use only the supplied Panasonic AC adaptor PNLV226AL. R When mounting the unit on a wall, see page 39. R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ). n Base unit Press plug firmly. “Click” Rechargeable Ni-MH ONLY Hook To power outlet Use only the supplied telephone line cord.
Getting Started Note when setting up Battery level Icon Note for connections Battery level High R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. R The unit is not designed to be used with rotary/pulse dialling services.
Getting Started MR/ECON Controls R: Recall/Flash ECO: Eco mode shortcut key Handset M N (Off/Power) Microphone F – A G – H – – I B C J D K Charge contacts Navigator key MDN, MCN, MFN, or MEN: Scroll through various lists and items. (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking. MFN ( : Caller list): View the caller list. MEN (T: Redial): View the redial list.
Getting Started Display Turning the power on/off Handset display items Power on Item Meaning Press M Range status: The more bars visible, the closer the handset is to the base unit. is flashing: R When Handset is searching for base unit. (page 35) Power off Handset is accessing base unit (intercom*1, paging, changing base unit settings, etc.). Handset is on an outside call. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received.
Getting Started R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 6 M NaM N Note: R The date and time may be incorrect after a power failure. In this case, set the date and time again. One touch eco mode The MR/ECON button on the handset enables you to activate the eco function with one touch. By activating eco mode, your unit can reduce the base unit transmission power by up to 90 % in standby mode. You can turn on/off one touch eco mode by just pressing MR/ECON.
Making/Answering Calls When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 16). Example: If you need to dial the line access number “0” when making outside calls with a PBX: Making calls 1 Lift the handset and dial the phone number. R To correct a digit, press M N. 2 3 M N N or When you finish talking, press M place the handset on the base unit or charger. 1 2 0aM N Dial the phone number.
Making/Answering Calls Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing N. M Useful features during a call Hold Call share Available for: KX-TG2722 You can join an existing outside call. To join the conversation, press M N when the other handset is on an outside call. Note: R To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 19).
Phonebook Handset phonebook The phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers. Adding entries 1 2 3 NaM M N MbN: “New Entry” a M Enter the party’s name (16 characters N max.). a M R You can change the character entry N (page 32). mode by pressing M Enter the party’s phone number (24 digits max.). a M N 5 MbN: “Save” a M N R To add other entries, repeat from step 3.
Phonebook 3 Enter the handset number you wish to send the phonebook entry to. R When an entry has been copied, “Completed” is displayed. R To continue copying another entry: N a MbN: MbN: “Yes” a M Select the desired entry. a M 4 M N N Copying all entries 1 2 3 M 4 M NaM N N MbN: “Copy All” a M Enter the handset number you wish to send the phonebook entry to. R When all entries have been copied, “Completed” is displayed. N 17 TG2721_22AL(en)_0730_ver001.
Programming Programmable settings You can customise the unit by programming the following features using the handset. Scrolling through the display menus 1 2 3 4 M N Press MCN or MDN to select the desired main menu. a M N Press MCN or MDN to select the desired item in sub-menu 1. a M R In some cases, you may need to select from sub-menu 2. a M N N N Press MCN or MDN to select the desired setting. a M R This step may vary depending on the feature being programmed. N.
Programming Main menu Sub-menu 1 Ph.Book Setup New Entry – 16 Copy All*2 – 17 – 12 – 20 Handset Setup Set Date & Sub-menu 2 Time*1 Alarm Ringer Setup Display Setup Base Unit Setup*1 *1 *2 *3 *4 *5 Ringer Volume 14 Ringtone*3, *4 – Select Language 12 Contrast – Register H.set – 38 Keytones*5 – – Auto Talk*6 – 14 Ringer Volume – – First Ring*7 – – Recall/Flash*8 <100 msec.
Programming *6 *7 *8 *9 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. If you do not want the unit to ring before the caller information is received, set to “Off”. (Caller ID subscribers only) You can only remove the first ring if the unit rings two times or more by default, which depends on your service provider/telephone company. The recall/flash time depends on your telephone exchange or host PBX.
Programming 4 Enter an area code (5 digits max.). a M NaM N Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on. R Do not use more than one repeater at a time.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features (such as displaying caller phone numbers), you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Viewing the caller list and calling back 1 2 MFN ( ) 3 To call back, press M N. To exit, press M N. Press MCN to search from the most recent call, or press MDN to search from the oldest call. 2 MbN: Select the desired entry. a N M 3 4 MbN: “Add Phonebook” a M N To store the name, continue from step 3, “Adding entries”, page 16. Note: R If the entry has already been viewed or answered, “ ” is displayed, even if it was viewed or answered using another handset.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 28). Important: R Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. R When callers leave messages, the unit records the day and time of each message.
Answering System Recording your greeting message 1 2 3 4 5 6 7 8 N M N MbN: “Answer System” a M MbN: “Greeting” a M N N MbN: “Start REC” a M MbN: “Yes” a M N After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press M M N to stop recording.
Answering System Listening to messages using the handset When new messages have been recorded, “Messages” is displayed on the handset with the total number of new messages. 1 2 3 M 4 When finished, press M N N MbN: “Answer System” a M MbN: Select “Play New Msg.” or “Play N All Msg.”. a M N. Note: R To switch to the receiver, press M N.
Answering System Remote access code A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: R In order to operate the answering system remotely, you must first set a remote access code. 1 2 3 4 5 6 Note: R If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call.
Answering System 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back. R You can either hang up, or enter your remote access code again and begin remote operation (page 26). Answering system settings Number of rings before the unit answers a call You can change the number of times the phone rings “Number of Rings” before the unit answers a call. You can select 2 to 9 rings, or “Auto”. The default setting is “5 Rings”.
Answering System – If you use your own message, record the greeting-only message asking callers to call again later (page 25). 29 TG2721_22AL(en)_0730_ver001.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is When you have new messages, displayed on the handset if message indication service is available.
Intercom/Locator Intercom Transferring calls, conference calls Available for: KX-TG2722 Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press M N, then press M N. Making an intercom call 1 2 3 M 4 When you finish talking, press M N MbN: “Intercom” a M To page a specific handset, enter the handset number. N.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 32). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. N to erase the character or number highlighted by the cursor. Press and hold – Press M N to erase all characters or numbers.
Useful Information Extended 1 character table ( ) R The following are used for both uppercase and lowercase: Extended 2 character table ( ) R The following are used for both uppercase and lowercase: Cyrillic character table ( ) 33 TG2721_22AL(en)_0730_ver001.
Useful Information Error messages Display message Cause/solution Error R Recording was too short. Try again. Failed R Phonebook copy failed (page 16). Confirm the other handset (the receiver) is in standby mode and try again. Incomplete R The receiver’s phonebook memory is full. Erase the unwanted phonebook entries from the other handset (the receiver) and try again. Memory Full R The phonebook memory is full. Erase unwanted entries (page 16). Messages Full R Message memory is full.
Useful Information Problem Cause/solution I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. R The base unit’s AC adaptor or telephone line cord is not connected. Check the connections. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired.
Useful Information Problem Cause/solution Noise is heard, sound cuts in and out. R You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit. R If you use a DSL/ADSL service, we recommend connecting a filter (contact your DSL/ADSL service provider) to the telephone line between the base unit and the telephone line socket. Contact your DSL/ADSL provider for details.
Useful Information Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 24). R The message memory is full. Erase unwanted messages (page 25). R The recording time is set to “Greeting Only”. Change the setting (page 28). R If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone.
Useful Information Registering a handset to the base unit 1 Handset: N M 2 3 4 MbN: “Handset Setup” a M 5 N N MbN: “Register H.set” a M Base unit: Press and hold M N for about 5 seconds, until the registration tone sounds. R If all registered handsets start ringing, press M N again to stop, then repeat this step. (KX-TG2722) R The next step must be completed within 90 seconds. Handset: Wait until “Enter Base PIN” is displayed. a Enter the base unit PIN (default: “0000”).
Useful Information Wall mounting Note: R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. R Drive the screws (not supplied) into the wall. n Base unit n Charger 25 mm 50 mm Screws Screws Hooks Hook Longer than 20 mm Space (6 mm) Space (5 mm) Longer than 20 mm Wall mounting template n Base unit n Charger 50 mm 25 mm 39 TG2721_22AL(en)_0730_ver001.
Index Index A B C D E F H I K M P R Alarm: 20 Answering calls: 14 Answering system: 24 Call screening: 24 Erasing messages: 25, 26, 27 Greeting message: 24 Greeting only: 28 Listening to messages: 25, 26, 27 Number of rings: 28 Recording time: 28 Remote access code: 27 Remote operation: 26 Turning on/off: 24, 26, 27 Area code: 20 Auto talk: 14, 19 Battery: 9, 10 Call share: 15 Call waiting and Caller ID compatible: 22 Caller ID service: 22 Caller list: 22 Caller list edit: 23 Character entry: 32 Con
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For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Centre Tel. No.: 132600 or website www.panasonic.com.au N52 Sales Department: 1 Innovation Road, Macquarie Park NSW 2113, Australia 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan © Panasonic System Networks Co., Ltd.
