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Superior Call-Handling Efficiency
With its intelligent call-handling functions, the
Panasonic Hybrid IP PBX system can serve as
the core of an efficient small call centre that
provides outstanding customer service. Use the
Hybrid IP PBX to automatically distribute
incoming calls as desired. You can program
the Hybrid IP PBX system to direct callers to the
appropriate group for efficient call handling.
You can also assign a backup extension as an
overflow destination for calls not answered
within a specified period of time. You can
designate any extension you want as the
overflow destination -- for example, it can be a
company message box -- and you can
designate different overflow destinations for
when the PBX is in day, lunch break, or night
mode.
Other features -- such as VIP Call, which
provides special handling for key customers;
Automated Attendant, which answers calls
automatically; and queuing, which puts the
caller on hold and plays messages and music
when no one is available -- help ensure
greater customer satisfaction and prevent
missed business opportunities.
The system provides a variety of call
distribution patterns. Effective use of the
different patterns – Uniform Call Distribution
(UCD), Priority Hunting, and Simultaneous Ring
– can help you manage calls more efficiently.
Designated member extensions can "log in" to
join the group and begin handling calls, or
"log out" to exit the group temporarily, such as
when taking a break. An extension can also
be designated for use by the supervisor, who
can access information about incoming calls
to each group (the number of queuing calls,
the longest queuing time, etc.), check the log-
in/log-out status, and monitor the status of
group members.
Desktop PC Integration Improves Call
Handling and Provides Added
Functionality.
A built-in USB port makes it easy to connect
a Panasonic digital telephone to a personal
computer. Using PC Phone software, you
can integrate your phone system with a
database, giving you a powerful Customer
Relationship Management (CRM) support
tool. Selective or automatic Call Recording,
Intelligent TAM, as well as Microsoft
Outlook integration are just a few of the
exceptional features that can provide
enhanced added functionality to telephony
power-users in your company. Productivity
is further improved by the PC Console
software application, which gives operator
attendants the ability to answer and transfer
calls and perform other routine call-
handling duties by simple, visual drag-and-
drop operations using a standard PC
mouse or other similar pointing device.
Higher Productivity,
Greater Customer Satisfaction
Keeping Telephone Costs Down
Access to VoIP Technology and Networking
The Hybrid IP PBX can serve as the core of
an inexpensive, easy-to-use interoffice
networking system. In addition, facilities
available with the KX-TDA system -- such as
E&M leased lines, QSIG, and Voice-over
Internet Protocol (VoIP) -- can help reduce
costs while providing reliable networking
both within the company and outside.
VoIP digitally compresses voice data and
converts it into IP packets, sends the packets
over the Internet, and converts the data back
into voice at the destination. This means that
spending more time on the phone does not
translate into higher costs. And VoIP allows
simultaneous voice and data transmission.
The KX-TDA Hybrid IP PBX system also
supports QSIG protocol, allowing you to
interconnect multiple PBX locations to build a
large, effectively seamless virtual telephone
system, as well as giving you access to
more advanced communication functions. As
an example, for customers with a legacy
PBX in the corporate office, QSIG can be
used to implement Panasonic Hybrid IP PBXs
in all the branch offices. Using the network
numbering plan, you can assign a telephone
number to each extension in a branch or
head office, reducing communication costs.
The new Messaging Features offer greater
flexibility. If short of staff, you can handle
calls with the Automated Attendant Service.
You can upgrade to Unified Messaging using
CTI technology that can combine e-mail, fax
and voice mail, giving you multi-media
communication capabilities. You can even
customise the system to meet the needs of
different callers. If you combine the system
with a Panasonic Voice Mail System, you
can get additional features that are available
only from Panasonic, such as Live Call
Screening, Two-Way Recording, and Two-
Way Transfer.
An Affordable System that Adds
Value to Your Business