The Panasonic KX-TD612 is a communication system that is fully ready to support smallbusiness management in the dynamics of the Internet age. Equipped with cutting-edge digital functions and flexibility to comply with your KX-TD612 changing management style, it can grow as your Digital Super Hybrid System General Description business grows. version 2 Compact, intelligent, and perfected with Panasonic’s tried and true reliability, it is designed to provide you with many years of dependable service.
Overview $\VWHP RQQHFWLRQ LDJUDP KX-TD612 MAX. 8 Digital System Telephones BRI-1 (T0) BRI-2 (T0/S0) BRI-3 (T0/S0) Digital System Telephone TD61280 *1 KX-TVP50 MAX. 4 Single Line Telephones Single Line Telephone Cordless Telephone FAX MAX.
Overview LJLWDO $\VWHP %HOHSKRQH The Alphanumeric Display and Jog-Dial The Liquid Crystal Display (LCD) simplifies your telephone operation by showing various types of system information, including incoming caller’s name and number, date and time, and extension lists. Through visual prompts in combination with Jog-Dial, you can access: Jog Dial Caller ID Information Recent Call Log Information Call Directory and Speed Dialling Numbers System Features Fig.
Overview eXtra Device Port (XDP) The Digital System Telephone has a special jack, called XDP, to which you can connect any single line device, including a PC with modem. They may have different extension numbers (Independent Mode), or share the same one (Parallel Mode). • In the Independent Mode, you can, for instance, transmit data while talking on the phone. Simply put, XDP doubles extension capacity of the system without any additional cost.
D i g i t a l S y s t e m Te l e p h o n e s KX-T7536: Digital System Telephone • 6-line x 24-character LCD display • 12 programmable CO keys with dual colour LED • 12-CO-key Add-On Module (KXT7545) Connectivity • eXtra Device Port (XDP) • Jog-Dial • Hands-free Speakerphone • Message Waiting Lamp • Wall Mountable KX-T7533: Digital System Telephone • 3-line x 16-character LCD display • 12 programmable CO keys with dual colour LED • 12-CO-key Add-On Module (KXT7545) Connectivity • eXtra Device Port (XDP) •
Digital System Telephones KX-T7565: Digital System Telephone • 1-line x 16-character LCD display • 8 programmable CO keys with dual colour LED • Hands-free Speakerphone • Message Waiting Lamp (Programmable) • Wall Mountable KX-T7560: Digital System Telephone • 8 programmable CO keys with dual colour LED • Monitor • Message Waiting Lamp (Programmable) • Wall Mountable All Digital System Telephones are available in black or white colour.
Call Distribution í The KX-TD612 supports many advanced digital functions one of those will distribute incoming outside calls automatically for you. By analysing DDI/MSN*1 numbers or CLIP*2 information, the system can direct calls to ring specific extensions only. • • • Sixty Call Distribution Patterns (Handling Tables) can be programmed.
Call Distribution Group Call Distribution 1 * A maximum of 32 Hunting Groups can be established in the system. 2 * Voice Message Card is required. (KX-TD61291) The incoming calls can be distributed to appropriate groups of extensions. To realise this treatment, you can programme the system to direct these callers to a specific hunting group*1. It is also possible to assign a backup extension to the group for the caller to overflow, if not answered within a specified period of time.
Call Distribution Uniform Call Distribution (UCD) In a UCD group, the calls are distributed equally among all extensions in a circular fashion. Because no one will be taking more calls than another, you can effectively even out the workloads among the extension users and hence improve the overall call management efficiency. 3rd call 2nd call 1st call A B C KX-TD612 Fig.
Call Distribution UCD Time Table Example Good Morning. This is Panasonic. All our agents are busy now. Please hold the line. Caller (Music plays.) Repeat Music and Message Sorry, all the agents are still busy. Please hold the line. When an agent becomes free Hello. Thank you for waiting. May I help you? Agent Fig.
Call Distribution SSOLFDWLRQV By utilizing KX-TD612’s flexible call distribution features, various types of applications can be created. Boss Secretary Functions With the KX-TD612, the Boss and Secretary can maintain close and flexible telephone communications. Green Flash DDI 100 Green Flash DDI 100 Fig. 11-1 Boss Secretary Functions • The Secretary can transfer a call to the Boss with one-touch operation by using DSS (Direct Station Selection) button.
Messaging Applications The optional built-in Voice Message Card (KX-TD61291) provides various messaging applications simply and easily. XLOW LQ ' RLFH HVVDJH The Voice Message Card can: DUG • Provide simple voice mail and automated attendant functions. • Provide 60 min worth of total recording time, including customerrecordable greeting messages. • Support simultaneous access from 2 callers (however, the access through DISA will be limited to 1).
Messaging Applications Queuing Message The Voice Message Card will also be used to play message as assigned in the Call Treatment Table (please refer to “Queuing Messages and Music on Hold” on page 9). & ! VLQJ DQDVRQLF ' ! RLFH URFHVVLQJ $ \VWHP (KX-TVP50) A Panasonic Voice Processing System (KX-TVP50) will bring you powerful business features in combination with the KX-TD612. Its Automated Attendant service will help your customers reach the right person directly.
Messaging Applications Using Panasonic Special Features Through digital integration with the KX-TD612, the VPS can provide you with special features that are only available with Panasonic: • Live Call Screening feature will let you screen incoming calls; you can listen to the caller as messages are being left, and decide whether to take the call or let your mailbox handle it. • Two-Way Recording feature will let you record your current conversation in your mailbox.
Call Forwarding )RUZDUGLQJ &DOOV WR DQ 2XWVLGH 7HOHSKRQHjE\ ,6'1 /LQH When the network operator provides ISDN Call Forwarding service, user can specify the DDI/MSN number to have your calls redirected immediately to your forwarding destinations (e.g., GSM mobile phone). You can specify the condition for forwarding that is suitable for your situation as follows: • All Calls (CFU) • If Busy (CFB) • If No Answer (CFNA) Call to Ext. A 477-1001 Extension A Extension B KX-TD612 Call to Ext.
Calling a Busy Party 6LJQDOOLQJ D %XV\ ([WHQVLRQ You can also signal a busy party and request for a response during a conversation. Simply press a button and you can let the busy party know you are calling. Depending on how the busy party’s extension has been programmed, you can: 1 * T7536/T7436 only. 2 * T7536/T7533/T7531/T7550 /T7565/T7560/T7436/T7433 /T7425/T7450 only.
Using CTI Applications The KX-TD612 supports CTI (Computer Telephony Integration) TAPI Interface. CTI technology will integrate the system with your PC to help you enhance your work efficiency. For example, it is possible to make use of the customer database stored in your PC when making and receiving calls. • You can make a call from the customer database using your mouse, by double clicking on the desired name.
Other Useful Features $\VWHP HDWXUHV Automatic Route Selection (ARS) Automatically selects the most cost effective trunk from a maximum of 8 different carriers or Trunk Groups. Call Accounting (SMDR: Station Message Detail Recording) By attaching a PC or printer to the RS232C/V.24 port, a detailed record of all incoming and outgoing calls can be kept for future referernce and call accounting purposes.
Other Useful Features Phantom key or dialling the Phantom Extension Number. System Speed Dialling Up to 500 phone numbers (maximum 32 digits) can be programmed for system speed dialling. Toll Restriction Allows or prohibits outgoing calls based on the dialled digits. One of 8 Toll Restriction Levels is set to each extension. Uniform Call Distribution (UCD) The calls are distributed equally to all the extensions in the Hunting Group.
Other Useful Features Busy Station Signalling (BSS) Allows users to send a call waiting tone to the called party when it happens to be busy by dialling a special code. The called party hears the call waiting tone through the built-in speaker of the Digital System Telephone or earpiece of the Single Line Telephone. The called party can talk to the calling party by disconnecting the current call or putting the current call on hold.
Other Useful Features Emergency Call Message Waiting Allows users to dial pre-assigned telephone numbers (up to 10 numbers with a maximum of 16 digits) without restriction. External Relay The KX-TD612 has 1 external relay interface. Extension user can control the relay by dialling a special code. eXtra Device Port (XDP) A modular jack on Digital System Telephones to connect an additional single line device.
Other Useful Features dialling, Message Waiting, Call Forward/Do Not Disturb, Saved Number Redial, Account Code, Conference, Log-in/Log-out, Voice Mail Access, Day/Night mode switch, Answer/Release, and ISDN service access. Quick Dialling Allows users to assign simple codes to frequently-used numbers. Redial * Last Number Redial can also be used with Single Line Telephones by pressing [#]. í 1.
Other Useful Features Direct Dialling In (DDI)/Multiple Subscriber Number (MSN) Automatically directs the incoming calls to a specific extension or Extension Group according to the dialled number. MSN is used for Point-to-Multipoint connection, and a maximum of 10 phone numbers is available depending on the ISDN services provided in each area. DDI is used for Point-to-Point connections, and you can make a contract with your telephone company to have as many DDI numbers as necessary.
System Components Item Maximum per System Information KX-TD612 (Main Unit) 1 Initially configured for 2BRI (4 channels), 8 Digital System Telephones, and 4 Single Line Telephones. KX-TD61280 (ISDN Card) 1 Provide 1 additional BRI (2 channels), externally or to the desktop. KX-A227 1 Cable for backup battery.
