Operating Instructions Premium Design Phone with Touchscreen Model No. KX-PRX120E Thank you for purchasing a Panasonic product. Please read this document and save it for future reference. Please access our online customer survey: http://panasonic.
Table of Contents Introduction Answering system settings .........................35 Accessory information ..................................3 General information ......................................4 Other Features and Settings Important Information For your safety .............................................6 Important safety instructions ........................8 For best performance ...................................8 Other information .........................................
Introduction Accessory information Supplied accessories No. Accessory item/Part number Quantity A AC adaptor for base unit/PNLV226E 1 B AC adaptor for charger/PNLV226EK 1 C Telephone line cord/PNJA1037Z(for U.K.) 1 D Rechargeable battery*1 1 E Handset cover*2 1 F Charger/PNLC1049ZA 1 *1 *2 See page 3 for replacement battery information. The handset cover comes attached to the handset.
Introduction Expanding your phone system Handset (optional): KX-PRXA10E You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handsets may be a different colour from that of the supplied handsets. Sales and support information Customer Communications Centre R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.
Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the rear of the base unit) Name and address of dealer Attach your purchase receipt here. Trademarks R Google, Android, Gmail, Google Maps, and Google Play are trademarks of Google Inc. R The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Operating safeguards Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. R Completely insert the AC adaptor/power plug into the power outlet.
Important Information R R R R R R information, consult the manufacturer of your vehicle or its equipment. Turn the product off when boarding an aeroplane. Await instructions from flight staff regarding the use of electronic devices before turning the product on, and make sure you turn on the product’s aeroplane mode. Using this product in an aircraft may be hazardous to the aircraft’s operation and disrupt wireless communication, and may also be illegal.
Important Information R R R R R R R R the battery and/or the conductive material to overheat and cause burns. Charge the battery in accordance with the instructions and limitations specified in this manual. Only use a compatible charger to charge the battery. Do not tamper with the charger. Failure to follow these instructions may cause the battery to swell or explode. Do not subject the battery to mechanical shock. Keep the battery out of the reach of children. Keep the battery clean and dry.
Important Information Routine care R Wipe the outer surface of the product with a soft moist cloth. R Do not use benzine, thinner, or any abrasive powder. Information for Users on Collection and Disposal of Old Equipment and used Batteries 1 2 3 Other information CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
Important Information Note for the battery symbol This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved. End-user licence This is a legal agreement between you and Panasonic System Networks Co., Ltd. (“Panasonic”) with respect to the software installed in and/or delivered by the Panasonic Premium Design Phone with Touchscreen.
Important Information content or other third-party content by this product or its operator. This document and any related product documentation may refer to services and applications that are provided by third parties. The use of such services or programs may require separate registration with the third-party provider and may be subject to additional terms of use.
Getting Started Preparing the base unit A Insert the AC adaptor plug firmly into the base unit. D B Secure the cord by wrapping around the hook. C Connect the AC adaptor to the power outlet. E D Insert the telephone line cord into the base unit and the telephone line jack until you hear a click. D C E DSL/ADSL service users only: Connect your DSL/ADSL filter (not supplied). A Note: R Use only the supplied Panasonic AC adaptor PNLV226E. R Use only the supplied telephone line cord.
Getting Started Preparing the handset Inserting a microSD card and the battery A microSD card (not supplied) allows you to expand the handset’s storage capabilities. Important: R When removing the battery, make sure you turn off the handset first. R To avoid loss of data or malfunction, do not damage, carelessly handle, or short-circuit the gold-coloured contacts of the microSD card. 1 Remove the handset’s cover.
Getting Started 5 Attach the cover. Charging the handset Charge the handset for about 5 hours before initial use. The charge indicator (A) lights while the handset is charging and turns off when the handset is fully charged. Important: R If the handset is placed into the charger while talking on the phone, the call is not disconnected. A A or Connect a USB cable (not supplied) directly to the handset. Place the handset into the charger.
Getting Started R You can also check the percentage of battery power remaining. From the home screen, tap ® [System settings] ® [Battery]. Information about power and charging AC adaptor connection R The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) R The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.
Getting Started Getting to know your phone system Handset overview A A Headset jack B B Power button C G C Charge indicator H D Volume button ( and ) E Touchscreen F Micro USB jack G Front camera D H Receiver I E (menu) button I J Home button J K K F (back) button L Microphone L M Speaker N Charge contacts M N Home button You can display the home screen at any time by pressing the home button. 16 Helpline Tel. No.: U.K.
Getting Started Navigation buttons (menu) button: Displays a list of options available in the current screen. (back) button: Returns to the previous screen or closes the current dialogue box, menu, on-screen keyboard, etc. Note: and buttons are displayed in most screens. They appear at the bottom of the R The handset next to the home button, and turn off if you do not use them for a while.
Getting Started Setup wizard The first time you turn on the handset, the setup wizard prompts you to configure the following settings. Follow the on-screen instructions and configure each item as needed. 1 2 3 4 5 Select the language. Configure date and time settings. Select the desired automatic time adjustment setting. Add or create a Google account. Configure Wi-Fi settings (displayed only if you choose to configure a Google account).
Getting Started home button. You can customise the home screen to suit your needs, and add, move, and remove items as desired. Browsing the home screen The home screen contains multiple pages of app icons and widgets. Flick the screen left and right to view other pages. To open an app, tap the app’s icon. Moving an item on the home screen 1 2 Tap and hold the item. Drag the item to the new location. R You can move the item to another page by dragging the item to the left or right edge of the screen.
Getting Started See page 54 for a list of commonly used status icons and their meanings. Notifications panel The notifications panel provides detailed information about incoming email messages, missed calls, calendar events, etc. You can open the notifications panel by sliding your finger down from the top to the bottom of the screen. To close the notifications panel, slide your finger up from the bottom to the top of the screen.
Phone Features Making calls You can use the [Phone] app to make and receive calls, check your call logs, and use services provided by your phone service provider. The [Phone] app consists of the following tabs. Used to dial manually, make intercom calls, etc. Used to check the call log (page 24). Used to quickly browse for a person stored in your contacts (page 27). Important: R When the handset is connected to the base unit, or is displayed in the status bar.
Phone Features Adding a phone number to your contacts while dialling 1 2 After dialling a number manually, tap 3 If prompted, follow the on-screen instructions to determine where the contact will be saved. R Contacts can be stored in the handset’s memory or synchronised with your Google account. R Tap [Add new account] (if displayed) if you want to register a Google account to the handset. You can also register an account later (page 43). 4 Enter or edit the information as needed and tap [DONE]. .
Phone Features You can also turn the screen off and on manually when on a call by pressing the power button on the top of the handset. Note: R If you turn off the screen while on a call, the call will continue. Keypad Tap during a call if you need to enter numbers, such as when navigating a call centre’s voice to hide the keypad. guided menu system. Tap Recording a call (KX-PRX120 only) Important: R Before recording a conversation, inform the other party that the conversation will be recorded.
Phone Features 2 Select the desired audio profile. Selects the [Silent] audio profile. The ringer is turned off. Selects the [General] audio profile. Your customised ringtone and audio settings are used (page 37). Note: R For details about ringtones and audio settings, see page 37. Answering a second call (call waiting) If you receive a second call while you are talking on the phone, the handset will let you know by sounding a call waiting tone.
Phone Features Using the handset call log Making a call from the handset call log 1 2 3 4 5 Tap [Phone] in the home screen or app list. Select the tab at the top of the screen. Select the type of calls you want to view by tapping the desired tab. Tap next to the phone number or person you want to call. When finished, tap to end the call. Adding information from the handset call log to your contacts 1 2 3 4 Tap [Phone] in the home screen or app list. Select the tab at the top of the screen.
Phone Features Using the base unit call log Making a call from the base unit call log 1 2 3 4 Tap [Landline] in the home screen or app list. Tap [Call log list]. R The handset connects to the base unit. Tap next to the phone number or person you want to call. When finished, tap to end the call. Erasing the base unit call log 1 2 Tap [Landline] in the home screen or app list.
Phonebook Features Adding contacts You can use the [People] app to store all your contact information in the handset. Entries (also called “contacts”) contain information about your friends, family, and colleagues, such as their addresses, phone numbers, and email addresses. Note: R If you have a Google account and an Internet connection, you can synchronise your contacts with the handset automatically (page 43). Adding a contact manually 1 2 3 Tap [People] in the home screen or app list. Tap .
Phonebook Features 2 Tap and then enter the search text. R You can also scroll using the slider on the right side of the screen to search for a contact by first letter. Calling or emailing a contact 1 2 Tap [People] in the home screen or app list. Tap the contact and then select the desired method of communication. Managing contacts Editing a contact 1 2 3 4 Tap [People] in the home screen or app list. Select the desired contact and then tap ® [Edit]. Edit the information as needed. Tap [DONE].
Answering System Features (KX-PRX120 only) Message recording features The following features can record your missed calls for you. – The base unit’s answering system (KX-PRX120 only; described in this section) – Your phone service provider’s voicemail service (page 43) Answering system The base unit’s answering system can answer calls after a certain number of rings. When it answers a call, it plays a greeting message and can then record caller messages.
Answering System Features (KX-PRX120 only) 2 3 4 5 Tap [Answering system]. R The handset connects to the base unit. Tap [Greeting] ® [Record greeting]. Tap [OK] and speak your message after the beep. to stop recording and save your new greeting message. Tap R Your new greeting message is played back for confirmation. Playing your greeting message 1 2 Tap [Landline] in the home screen or app list. 3 Tap [Greeting] ® [Play greeting]. Tap [Answering system]. R The handset connects to the base unit.
Answering System Features (KX-PRX120 only) Using message playback controls The following controls are available when playing messages. Tap to stop playback. Tap to skip to the previous message (if tapped within the first 5 seconds of playback) or to repeat the current message from the beginning. Tap to skip to the next message. Tap to erase the current message. Tap to switch between speaker and receiver. Tap to call the caller back.
Answering System Features (KX-PRX120 only) Remote operation features While away from home, you can use a touch-tone phone to access the base unit and listen to answering system messages or change answering system settings. The base unit’s voice guidance prompts you to press certain dial keys to perform different operations. You can access the answering system remotely using the following methods. – New message notification: The base unit calls you at an outside phone number.
Answering System Features (KX-PRX120 only) 2 3 4 5 Tap [Answering system]. R The handset connects to the base unit. Turn on the [New message alert] switch. Tap [Notification to] ® [(No Entry)]. To select a person and phone number from your contacts: → Tap [Phonebook] and then select the desired contact and phone number. To enter a name and phone number manually: → Tap [Keypad], enter a name and phone number, and then tap [Done].
Answering System Features (KX-PRX120 only) Answering a new message notification call 1 When the base unit calls the outside phone number you specified, answer the call and enter the remote code if prompted to do so. 2 Follow the voice guidance prompts as necessary or control the unit using remote commands (page 34). 3 When finished, hang up. Standard remote access Important: R You must set the remote access code in order to use standard remote access (page 36).
Answering System Features (KX-PRX120 only) Key Operation *6 Reset to a pre-recorded greeting message (during greeting message playback) *# End remote operation and end call *1 If pressed within the first 5 seconds of playback, the previous message is played. Turning on the answering system remotely 1 2 Dial your phone number from a touch-tone phone. 3 Enter your remote access code within 10 seconds after the long beep. R The greeting message is played back.
Answering System Features (KX-PRX120 only) Recording time This setting determines the maximum recording time allowed for each caller. 1 2 Tap [Landline] in the home screen or app list. Tap [Answering system]. R The handset connects to the base unit. 3 4 Tap [Settings] ® [Recording time]. Select the desired setting. R If you select [Greeting only], the answering system does not record caller messages. Tap [OK] to save the setting.
Other Features and Settings Ringtones and audio settings You can adjust the handset’s ringtone, ringer volume, and other audio settings, and save the settings as an audio profile. Audio profiles allow you to change multiple ringtone and audio settings easily. Selecting an audio profile 1 2 From the home screen, tap Tap ® [System settings] ® [Audio profiles]. next to the desired audio profile. Preset audio profiles – [General]: You can select the desired ringtone, ringer volume, etc.
Other Features and Settings Night mode Night mode allows you to select a period of time during which the handset will not ring for calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Important: R Make sure the unit’s date and time setting is correct (page 42). Turning night mode on and off 1 2 From the home screen, tap ® [System settings] ® [Audio profiles]. Turn the [Night mode] switch on or off.
Other Features and Settings Important: R Caller ID is required to use this feature (page 43). R Once phone numbers have been added to the blocked caller list, the handset does not ring when a call is received until it has received the Caller ID and can confirm that the phone number is not stored in the blocked caller list. Adding a phone number manually You can store 100 phone numbers. Important: R You must store the full phone number, including the area code, in order to block calls from that number.
Other Features and Settings 2 Tap [Landline settings] ® [Initial settings]. R The handset connects to the base unit. 3 4 5 Tap [Call restrict]. 6 Select a memory location, enter the phone number to be restricted, and then tap [Done] at the top of the screen. Enter the base unit PIN and then tap [OK]. Turn on the checkbox for each handset that will be prevented from calling restricted phone numbers and then tap [Next].
Other Features and Settings First ring This setting determines whether the first ring is heard when a call is received. If your phone line has Caller ID service and you do not want your phone system to ring before caller information is received, select [Off]. Note that you can only remove the first ring if the phone system rings 2 times or more by default, which depends on your phone service. 1 2 Tap [Landline] in the home screen or app list. 3 4 Tap [First ring].
Other Features and Settings Date and time Selecting automatic or manual date and time setting 1 From the home screen, tap & time]. 2 To set the date and time automatically: → Select the desired method. To set the date and time manually: → Select [Off]. ® [System settings] ® [Date & time] ® [Automatic date Setting the date and time manually 1 2 3 From the home screen, tap ® [System settings] ® [Date & time]. Make sure that [Automatic date & time] is set to [Off].
Other Features and Settings Google™ account If you have a Google account and an Internet connection, you can register your account information in the handset and synchronise your contacts, Gmail™ messages, calendar, and data for other Google services with the data stored in your handset. This is a convenient way to transfer your contacts to the handset. Use the following procedure to enter your Google account information. 1 From the home screen, tap ACCOUNT] ® [Google].
Other Features and Settings 2 Tap [Landline settings] ® [Voicemail]. R The handset connects to the base unit. 3 4 Tap [Voicemail number]. Enter the access number and then tap [OK] ® [OK]. Listening to voicemail 1 2 3 4 44 Tap [Phone] in the home screen or app list. Select the tab at the top of the screen. Tap and hold 1. Operate your service provider’s voicemail service. R Contact your service provider for details. Helpline Tel. No.: U.K.
Expanding Your Phone System Adding handsets In order to use a handset and base unit together, the handset must be registered to the base unit. You can register additional handsets to the base unit for a total of 6 handsets. Important: R See page 4 for information about recommended handsets. Certain features may not be available if a different handset model is used. Registering an additional handset to your base unit The supplied handset is pre-registered to the base unit.
Expanding Your Phone System 4 Select the desired handset and then tap [OK]. Intercom features Making an intercom call You can call another handset that is connected to the same base unit. 1 2 Tap [Phone] in the home screen or app list. 3 When finished, tap Tap and then select the desired handset. R You can customise the handset name (page 45). to end the call.
Expanding Your Phone System Note: R You can prevent other handset users from joining your calls by enabling privacy mode (page 47). Privacy mode If a handset user is talking on a call, this feature prevents other handset users from joining the call (page 46). 1 2 Tap [Landline] in the home screen or app list. 3 Turn the [Privacy mode] checkbox on or off. Tap [Landline settings] ® [Initial settings]. R The handset connects to the base unit.
Expanding Your Phone System 4 Select the desired base unit number, and then tap [OK]. Adding a DECT repeater You can increase the signal range of the base unit by registering a DECT repeater to the base unit. Important: R See page 3 for information about the recommended DECT repeater. Your phone system may not function properly if a different repeater model is used. R Do not use more than one repeater at a time.
Expanding Your Phone System Registering a key finder 1 2 Tap [Landline] in the home screen or app list. 3 4 Tap [Add new device] for an available key finder location number (1–4). Tap [Key finder] ® [Settings]. R The handset connects to the base unit. Using the key finder: With the tab pushed to the right (A), pull out the battery holder (B). Insert the battery with the positive terminal ( ) facing up (C), then close the battery holder (D). ) are facing the correct directions.
Expanding Your Phone System Searching for a key finder 1 2 Tap [Landline] in the home screen or app list. 3 4 Select the desired key finder. 5 To stop searching, tap Tap [Key finder] ® [Search]. R The handset connects to the base unit. Try to locate the key finder. R While searching for the key finder, the handset beeps and displays the key finder’s signal strength (1–5) and level (1–100). The key finder beeps in response. R Searching stops automatically after 3 minutes.
Other Information Phone settings overview You can customise general phone settings to suit your needs using the [Settings] app. Settings are grouped into the categories explained below. To open the [Settings] app, tap [Settings] in the home screen or app list. Settings category Description [Phone management] Contains settings related to the handset’s DECT features. [Wi-Fi] Contains wireless network settings. [Landline settings] Contains various base unit features and settings.
Other Information Settings category Description [Developer options] Contains advanced settings that are not required for typical use. [About phone] Allows you to confirm general phone information such as battery level, network status, and installed software versions. 52 Helpline Tel. No.: U.K.
Other Information Included apps The supplied handset is a full-featured Android device and includes a wide range of apps. Some of the more commonly used apps are briefly introduced below. Phone Telephone app that allows the handset to make and receive calls using your phone line. Settings General device configuration app. People Address book app. Data can be synchronised with a variety of online services.
Other Information Status icons Icons that appear in the status bar vary depending on the apps that are installed in the handset. Some common icons are described below.
Other Information Notification icons Icons that appear in the notifications panel vary depending on the apps that are installed in the handset. Some common icons are described below.
Other Information Control panel settings Changes the handset’s screen brightness (auto, dim, half, full). Changes the amount of time before the handset’s screen dims (15 seconds, 30 seconds, 1 minute). Turns the handset’s auto screen rotation feature on and off. Turns the handset’s airplane mode feature on and off. Turns the handset’s Wi-Fi feature on and off. Turns the handset’s DECT connection to the base unit on and off. Turns the handset’s Bluetooth feature on and off.
Other Information Troubleshooting If you experience any problems when operating the product, perform the following. If the problem is not resolved, refer to the corresponding information in this section. Disconnect and then reconnect the base unit’s AC adaptor. Make sure that the telephone line cord is connected to the base unit. Turn off the handset, remove and then reinsert the handset’s battery, and then restart the handset.
Other Information Settings Problem Cause and/or solution The display is in a language I cannot read. R Change the display language (page 41). I cannot turn on ECO mode. R If [Repeater mode] is turned on (page 48), ECO mode is automatically turned off and the [ECO mode] checkbox is not displayed. I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 45).
Other Information Problem Cause and/or solution Noise is heard, sound cuts in and out. R You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL service provider for details. Sound quality seems to be getting worse.
Other Information Answering system (KX-PRX120 only) Problem Cause and/or solution The answering system does not record messages. R The answering system is turned off. Turn it on (page 29). R The message memory is full. Erase unwanted messages (page 31). R The recording time is set to [Greeting only]. Change the setting (page 36). R If you subscribe to a voicemail service, messages are recorded by your service provider, not your telephone.
Other Information Updating the software If a system update is available, you can update the system software contained in the handset. A microSD card must be installed in the handset in order to update the system software. 1 Use a computer to access the support page for this product at the address below and check whether there is a software update available for the handset. http://www.panasonic.
Other Information Conditions of guarantee This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the product proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective product (or any part or parts there of) repaired or replaced free of charge. 1.
Index Index A B C AC adaptor: 12 Accessories: 3, 4 Adding base units: 47 Adding handsets: 45 Answering system: 29 Call screening: 36 Erasing messages: 31 Greeting message: 29 New message notification: 32 Number of rings: 35 Playing messages: 30 Recording time: 36 Remote code: 36 Remote operation: 32, 34 Turning on/off: 29 Voicemail users: 35 App list: 19 Audio profiles: 23, 37 Auto talk: 38 Base unit Cancelling: 47 Selecting: 47 Base unit PIN: 41 Battery: 15 Installation: 13 Replacement: 3 Battery icon:
Index W 64 Speakerphone: 22 Wi-Fi: 42
Notes 65
Notes 66
Notes 67
IMPORTANT! If your product is not working properly. . . A B C D Reconnect AC adaptor to the base unit. Check if telephone line cord is connected. Reinsert the battery and restart the handset. Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0844 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk Buy online via our eShop: http://shop.panasonic.
