Smartphone Connect App Guide Premium Design Phone with Smartphone Connect Model No. KX-PRW110 KX-PRW120 Thank you for purchasing a Panasonic product. This document explains how to use the Smartphone Connect app. For information about the features of your phone system, refer to the Operating Instructions supplied with your phone system. PRW120_PNQP1002WA.
Table of Contents Introduction Other Information Smartphone Connect overview ....................3 If you experience any trouble .....................19 Error messages ..........................................19 Troubleshooting .........................................22 Getting Started Starting, exiting, and registering ...................5 Screen layout ...............................................5 Status notifications .......................................6 Phone Features Making calls .........
Introduction Smartphone Connect overview You can install the free Smartphone Connect app on your smartphone and use your smartphone as an extension of your phone system. The following features are available when using the app.
Introduction – KX-PRW120 Other information R Design and specifications are subject to change without notice. R The illustrations, screenshots, and product interface text shown in this document are for reference only and may differ from the actual product. R The suffix is omitted from model numbers listed in this document. R Mobile phone call features are not available when using iPad or an Android device that does not support mobile phone calls.
Getting Started Starting, exiting, and registering 3 Starting the app Start the Smartphone Connect app by tapping its icon (shown below). Note: R The end-user licence agreement is displayed the first time you start the app. R iPhone/iPad If your device is not compatible with the app, a message about incompatibility will be displayed when you start the app. Exiting the app iPhone/iPad Exit the app using the multitasking bar. Android Tap or press the menu button on your smartphone and then tap [Exit].
Getting Started [More] (iPhone/iPad) [More] (Android) Used to access other app features, such as answering system features, copying data from your smartphone to your handsets, changing settings, and displaying the app’s help files (Internet connection required). Opening the options menu The options menu is available on certain screens and provides access to additional features and settings. iPhone/iPad Tap [Menu]. Android Tap or press your smartphone’s menu button.
Phone Features Making calls You can use the app to make landline calls, mobile calls, an intercom calls. Important: R Your smartphone must be able to access your base unit over the wireless network in order to use most features of Smartphone Connect. Make sure your smartphone’s Wi-Fi feature is enabled. Dialling manually 1 Start the app and open the [Keypad] screen. 2 Enter the phone number. . R To erase a number, tap R To enter a dialling pause, tap and hold .
Phone Features Recall Tap [R] during a call to use your phone system’s recall feature, such as to answer a call waiting or to switch between two different calls. Answering landline calls Answering a landline call When you receive a landline call, the call receiving screen is displayed. Tap [Answer]. Note: R Make sure to tap [Disconnect] when ending a call, even if the other party hangs up first. Otherwise the connection to the landline will not be disconnected.
Phone Features 3 Select the desired handset, and then wait for the handset user to answer. R You can cancel and return to the call by tapping [Hold]. 4 After the handset user answers, open the options menu and tap [Conference] to start the conference call. R You can talk to the outside party together with the other handset user. 5 When finished, tap [Disconnect] to leave the conference call. R The other handset user can continue to talk to the outside party.
Call Log Features Viewing the call log 1 iPhone/iPad next to the person or phone Tap number you want to add. Android Tap the person or phone number you want to add. 4 Tap [Create new contact] or [Add to existing contact], and then follow the on-screen instructions. Start the app and open the [Call log] screen. 2 Tap the desired tab to view outgoing, incoming, or missed landline calls. Note: R The outgoing call log displays landline calls made by your smartphone only.
Phonebook Features Phonebook features iPhone/iPad You can use the app’s phonebook features similarly to the way you use the contacts app of your smartphone. Note: R When using iPad or iPad mini, Smartphone Connect does not support adding or editing a contact’s picture. R Many features of the app function by accessing the information stored in your device’s contacts.
Answering System Features Turning the answering system on 3 (speaker, Bluetooth, etc.) to switch between the available devices. When finished, tap [Disconnect] to exit the answering system. Answering system features are available for KX-PRW120 only. 1 2 Start the app and open the [More] screen. Tap [Connect to answering system] ® [Answer on]. Erasing all messages 1 2 Start the app and open the [More] screen. Tap [Connect to answering system] ® [Erase all] ® [OK].
Other Features Copying data to your phone system You can copy various data stored in your smartphone to your phone system. When data is being copied, you can confirm the progress on the handset’s display. Notes about copying data R When copying, the estimated copy time is displayed. If network conditions change, it may take more time to copy the data. R If a landline call is received while copying data, the copy stops. Data copied before the call was received is retained.
Other Features want to copy the contacts’ pictures to, and then tap [Send]. Setting phone number conversion codes If you store phone numbers in your smartphone’s contacts using “+” and the country code, we recommend that you store the following codes in the base unit. International code Store the international dialling prefix that you need to dial when dialling international phone numbers manually.
Other Features R This feature only supports ringtones that are saved on your smartphone’s SD card or in its user-accessible internal memory. Built-in ringtones cannot be copied. Managing handset memory If you use your smartphone to copy images (used by your handsets as wallpaper patterns), pictures (attached to your smartphone’s contacts), or ringtones, you can confirm handset memory usage and erase unnecessary items to make more memory available.
Other Features – Notifications Centre: On – Show 5 unread items – Alert style: Banners Volume settings (Android version only) If the output volume for the speaker, headphones, etc. is too low or too high, you can use this setting to raise or lower the app’s master volume. We recommend you use this setting in conjunction with your smartphone’s volume controls. You can also use this setting to raise or lower the microphone volume (i.e., the volume of your voice heard by the other party).
Registration Features Registering your smartphone to additional base units If the app is not registered to a base unit, use the procedure described on page 5. 1 2 3 Start the app and open the [More] screen. Tap [Settings]. Under [Registration], tap [Register to base]. 4 Select an unused base unit number and then tap [OK]. R The app searches for base units connected to the same wireless network as your smartphone. If no base units are found, you can tap [Search] to search again.
Registration Features Adding a wireless access point If you expand your wireless network by adding a wireless access point that uses a different SSID than your wireless router, use this procedure to add the wireless access point to the app’s settings. This allows your smartphone to connect to the base unit when your smartphone is connected to the new access point. Note: R The app can store 10 wireless access points.
Other Information If you experience any trouble If you experience any trouble with the app’s features, first confirm the following. R Are your base unit and wireless router turned on and functioning properly? → Refer to the operating instructions supplied with your wireless router for troubleshooting information if necessary. Make sure all cables are functioning and firmly connected.
Other Information Display message Cause and/or solution The base unit didn’t respond. Please use another handset to cancel the registration later. E2-04 R There was a problem when deregistering your smartphone. → Use a handset to deregister your smartphone from the base unit. The base unit is not responding. E3-01 R There is a communication problem.
Other Information Display message Cause and/or solution Communication error E5-06 R Wireless communication between the devices is poor. → Make sure the relevant devices (smartphone, wireless router, base unit, handset, etc.) are within range of each other and that no objects are inhibiting wireless communication. R The base unit is not receiving power. → Make sure that the base unit is plugged in and is receiving power. Android R You tried to copy a ringtone that was too short.
Other Information Troubleshooting Refer to the Operating Instructions supplied with your phone system for additional troubleshooting information. General use Problem Cause and/or solution Cannot make or receive landline calls, cannot use most app features R Your smartphone’s Wi-Fi feature is disabled. → Make sure that your smartphone’s Wi-Fi feature is enabled and that your smartphone is connected to the same wireless network as your base unit.
Other Information Wireless router signal quality Problem Cause and/or solution Sounds cuts in and out when talking on landline calls R These and other problems may occur if there is a problem with the quality of your wireless router’s signals. → Refer to the operating instructions supplied with your wireless router and change its channel setting. → If the problem continues, refer to the following.
Please refer to the base unit’s operating instructions for sales department and customer support information. © Panasonic Corporation 2013 PNQP1002WA PRW120_PNQP1002WA.
