User’s Guide Text entity: en_us Model No.
Table of Contents Welcome to the Panasonic Home Network System! Overview .............................................................4 Monitoring ...........................................................5 Peace of mind .....................................................6 Convenience .......................................................7 Damage protection .............................................8 Communication ...................................................9 Overview .........................
Table of Contents First ring setting (certain models only) ..............88 Hub PIN setting (certain models only) ..............88 Landline settings ...............................................89 Phone numbers with country codes ..................90 Region setting (certain models only) ................90 Caller ID support ...............................................91 Voicemail support .............................................91 Answering system features (overview) .............
Welcome to the Panasonic Home Network System! Overview The Panasonic Home Network System is a wireless network of powerful devices that help you monitor, control, and manage your home. Its easy-to-use app allows you to stay in charge even when away from home.
Welcome to the Panasonic Home Network System! Monitoring You can use your smartphone or tablet to watch live images from your cameras, even when away from home. You can even talk to and listen to your cameras. Select an item to learn more.
Welcome to the Panasonic Home Network System! Peace of mind You can use a variety of sensors, including motion sensors, window sensors, door sensors, and the sensor features built in to cameras, to trigger camera recording features, call a pre-programmed phone number when the alarm system is triggered, sound a siren, or send a notification to your smartphone or tablet. Additionally, backup batteries can supply power to your devices in the event of a power failure. Select an item to learn more.
Welcome to the Panasonic Home Network System! Convenience You can use your smartphone or tablet to turn on lights or other appliances that are connected to your smart plugs.*1 By installing keypads near frequently used entrances, you can arm and disarm the system easily on your way out or as soon as you walk in the door. Additionally, keychain remotes allow you to quickly arm and disarm the system with a simple press of a button, with no screen locks or passwords to slow you down.
Welcome to the Panasonic Home Network System! Damage protection You can use water leak sensors to notify your smartphone or tablet when water is detected. Select an item to learn more.
Welcome to the Panasonic Home Network System! Communication You can use your smartphone, tablet, or a cordless handset to make and receive phone calls using your landline while at home. Select an item to learn more. Overview The Home Network System can be expanded to suit your needs. You can choose a pre-configured bundle, add individual devices to an existing bundle, or build your own system by selecting the desired devices.
Welcome to the Panasonic Home Network System! Hub KX-HNB600 1 Indoor Camera KX-HNC200 KX-HNC210 4 Outdoor Camera KX-HNC600 10
Welcome to the Panasonic Home Network System! Window/Door Sensor KX-HNS101 Motion Sensor KX-HNS102 Water Leak Sensor KX-HNS103 Glass Break Sensor KX-HNS104 Indoor Siren KX-HNS105 Garage Door Sensor KX-HNS107 50 Smart Plug KX-HNA101 Access Keypad KX-HNK101 Keychain Remote KX-HNK102 Backup Battery KX-HNP100 Digital Cordless Handset KX-HNH100 6 11
Welcome to the Panasonic Home Network System! Hub (KX-HNB600) R Joins all system devices together R Connects to your landline for making and receiving calls R Supports SD card connection for recording camera video and audio 12
Welcome to the Panasonic Home Network System! Indoor Camera (KX-HNC200, KX-HNC210) R Full-color camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection), sound sensor, and temperature sensor can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Outdoor Camera (KX-HNC600) R Full-color camera with night vision and built-in microphone for live monitoring and recording R Built-in motion detection features (image sensor and infrared sensor) can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Window/Door Sensor (KX-HNS101) R Detects when the corresponding window or door is opened R Can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Motion Sensor (KX-HNS102) R Uses an infrared sensor (i.e., heat sensor) to detect motion in the surrounding area R Can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Water Leak Sensor (KX-HNS103) R Uses a small probe that can detect water R Can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Glass Break Sensor (KX-HNS104) R Uses a microphone that can detect the unique sound frequencies that are produced when glass breaks R Can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Indoor Siren (KX-HNS105) R Uses a loudspeaker and strobe light to alert you when the alarm system is triggered R You can enable and disable the loudspeaker and strobe light for each siren 19
Welcome to the Panasonic Home Network System! Garage Door Sensor (KX-HNS107) R Detects when the garage door has been opened and closed R Allows the system to notify you when the garage door is opened, and when it has been left open R Can be used to trigger other actions (camera recording, turning on a light, etc.
Welcome to the Panasonic Home Network System! Smart Plug (KX-HNA101) R Can be turned on and off using the app, when a sensor is triggered, or according to a schedule R Built-in overcurrent and overwattage detection for added peace of mind R Power consumption is logged for your reference 21
Welcome to the Panasonic Home Network System! Access Keypad (KX-HNK101) R Allows you to quickly confirm and change the system’s arm mode R Can be wall mounted inside your home near the entrances and exits for easy access 22
Welcome to the Panasonic Home Network System! Keychain Remote (KX-HNK102) R Allows you to quickly change the system’s arm mode when you come home or are going out R Can be used to trigger a pre-programmed operation, such as turning on a smart plug or sounding an alert R Can be attached to a set of keys for added convenience 23
Welcome to the Panasonic Home Network System! Backup Battery (KX-HNP100) R Supplies power to your hub or other devices in the event of a power outage R Can be used to trigger the hub to call a pre-programmed phone number in the event of a power outage 24
Welcome to the Panasonic Home Network System! Digital Cordless Handset (KX-HNH100) R Makes and receives calls using your landline R Can be used to change the system’s arm mode R Displays system status 25
System setup There are 4 basic steps you need to perform in order to access the system from your mobile device. Connections Connect your hub to a power outlet and to your telephone line.*1 ¯ Download Download the [Home Network] app to your mobile device. ¯ Initial setup Use the [Home Network] app to configure the hub to connect to your wireless router, and then register your mobile device to the hub.
System setup Before you begin In this procedure, the hub will enter “temporary access point mode”. In this mode, you can connect your mobile device directly to the hub using Wi-Fi®, and then use your mobile device to change the hub’s Wi-Fi settings so that the hub can connect to your wireless router. Confirm the following before you begin.
System setup 8 9 When prompted, set the password used to log in to the hub while away from home and then tap [OK]. 10 When prompted, select whether you want to customize device profiles, i.e., the device name, location, and other settings for your devices. R If you choose not to customize the device profiles now, you can change them later if desired (see “Setting device profiles (device names, locations, and other settings)”, Page 101).
System setup R The mobile device name setting is used by the hub and other system users to identify your mobile device. This is useful when performing certain operations, such as deregistering or making intercom calls using a cordless handset. 8 When prompted, select whether you want to customize device profiles, i.e., the device name, location, and other settings for your devices.
System setup your mobile device for service, lending it to someone else, selling it, etc.), before registering your mobile device to another hub, or if you no longer intend to use the mobile device with the system.
Usage examples This section describes commonly used system features, the devices required for each example, and briefly explains the required settings. While away from home, you can receive a notification on your mobile device if the alarm system is triggered.
Usage examples R A camera – Indoor Camera (KX-HNC200, KX-HNC210) – Outdoor Camera (KX-HNC600) Required procedures R Hub initial setup and mobile device registration Refer to the System Setup Guide included with your hub. R Camera registration (if you didn’t purchase the camera as part of a pre-configured bundle) Refer to the Installation Guide included with your camera. R Use the [Home Network] app to configure a smart control scenario. Select a sensor as the trigger and your camera as the target device.
Usage examples Required devices R Mobile device (smartphone or tablet) with an Internet connection R Wireless router R Hub (KX-HNB600) R Indoor Camera (KX-HNC200, KX-HNC210) Required procedures R Hub initial setup and mobile device registration Refer to the System Setup Guide included with your hub. R Camera registration (if you didn’t purchase the camera as part of a pre-configured bundle) Refer to the Installation Guide included with your camera.
Using the app App basics (overview) To begin, simply start the [Home Network] app on your mobile device by tapping its icon (shown below). To prevent unauthorized access to the system, you may need to enter a system password. Whether or not you need to enter the system password depends on how your mobile device is accessing the system, as explained below.
Using the app your mobile device. You can change this setting later if desired in the privacy section your mobile device’s [Settings] app. Using the home screen The [Home Network] app home screen is displayed when you start the app. Connection mode The message displayed at the top of the app’s home screen indicates the current connection mode. – [Home Wi-Fi Connected] is displayed when your mobile device is connected to the hub while at home (i.e.
Using the app – White letters on a blue background: Your mobile device is logged in to the system while away from home (i.e., your mobile device is not connected to the same wireless router as the hub). In this case, certain features and settings are unavailable. – Black letters on a white background: Your mobile device is not connected to selected hub. Arm mode icons The icons displayed near the top of the home screen indicate the current arm mode.
Using the app Displays the app’s phone features. The hub must be connected to a home telephone line in order to make and receive calls using the [Home Network] app. Displays the configuration screen for the system’s smart control features. Displays the system configuration screen. Returning to the previous screen iPhone, iPad Tap . Android devices Press your device’s “back” button.
Using the app To set the shortcut menu’s tab to the left or right side of the screen, or to turn it off, see “[Shortcut Menu] setting”, Page 107. Accessing from multiple mobile devices There are certain limitations when multiple mobile devices are accessing the system at the same time, as explained below. Accessing while away from home If a mobile device is accessing the system while away from home (i.e.
Using the app R Other mobile devices cannot use smart plug features. R Other mobile devices cannot change camera settings. R Other mobile devices cannot change smart control settings. R Landline calls can be received but not made. R Other settings and features may be temporarily unavailable. System setup features (while accessing at home) If a mobile device is accessing certain system setup features (settings, smart control, etc.) R Other mobile devices cannot use certain system setup features.
Using the app Registering your mobile device to additional hubs Important: R The features described in this section will be available in April, 2016. R To take advantage of the latest features and improvements, update the [Home Network] app and the hub’s firmware ( “Hub firmware”, Page 109). You can register your mobile device to multiple hubs. Use this procedure to register your mobile device to an additional hub.
Using the app R To take advantage of the latest features and improvements, update the [Home Network] app and the hub’s firmware ( “Hub firmware”, Page 109). You can select which hub your mobile device is connected to. Two methods are available. 1 From the [Home Network] app home screen, open the options menu (see “Displaying the options menu”, Page 37). 2 Tap [Select Hub]. R If [Select Hub] is not displayed in the options menu, your mobile device is only registered to one hub.
Using the app Status notifications The system uses status notifications to give you feedback about how the system is functioning. Details vary depending on system settings and the type of mobile device you are using. Enabling and disabling status notifications See “Notification settings”, Page 105. Alert tone The app sounds an alert tone when your mobile device receives a notification from the system. The volume is determined by your mobile device’s alert volume setting.
Using the app Smart plug on/off error App is connected to hub*1 App is not connected to hub*1 Landline call is being received This mobile device is talking on a landline call or has a landline call on hold Another handset or mobile device is talking on a landline call or has a landline call on hold Landline call was missed New answering system message was recorded New landline voicemail service message was recorded Device is out of range of the hub Device is malfunctioning Another user is using the device H
Using the app Standalone sensor (window/door sensor, motion sensor, etc.) or camera motion sensor was triggered Smart plug overcurrent or overwattage sensor was triggered, or the smart plug could not turn on or off properly Device LED indicators The system can provide information about the status of each device by turning on the device’s LED indicator.
Using the app Initial setup is starting *1 You can configure the hub so that its LED indicator does not light in most states. See “General settings”, Page 107.
Using the app Registration mode (you pressed and held Red ) Window/door is open Sensor is out of range of the hub, or is not registered to a hub Note: R After pressing and confirming the sensor’s status, press indicator and conserve battery power. again to turn off the LED Water leak sensor LED indicator The LED indicator on the water leak sensor does not light during normal operation. You can press and check the LED indicator to confirm the sensor’s status.
Using the app Off Green No battery power Door is closed Registration mode (you pressed and held Red ) Door is open Sensor is out of range of the hub, or is not registered to a hub Note: R After pressing and confirming the sensor’s status, press indicator and conserve battery power.
Using the app Red [Arm: Away] mode selected (you pressed the arm button)*2 Keychain remote is out of range of the hub, or is not registered to a hub *1 The LED lights for about 2 seconds after a button is pressed, then turns off. If the LED indicator does not light when you press a button, the battery must be replaced. *2 The LED indicator does not indicate the remote’s status if the sensor has not been registered.
Using the app Important: R This system is an auxiliary system; it is not designed to provide complete protection from property loss. Panasonic will not be held responsible in the event that property loss occurs while this system is in operation. Arm modes You can arm and disarm the alarm system by changing the arm mode. When the alarm system is disarmed, all alarm system features are disabled.
Using the app – The siren sounds and flashes according to its settings (see “Setting device profiles (device names, locations, and other settings)”, Page 101). – The system sends a notification to your mobile devices. This feature can be disabled ( “Notification settings”, Page 105). – The event is logged in the sensor’s history. 5 If the alert by phone call feature is enabled, the hub calls the pre-programmed phone number. R See “Alert by phone call”, Page 52.
Using the app Confirming the current arm mode The icons displayed near the top of the home screen indicate the current arm mode. See “Arm mode icons”, Page 36 for details. Changing the current arm mode Tap the icon of the desired arm mode at the top of the [Home Network] app home screen. Alarm system settings You can customize settings for [Arm: At Home] mode and [Arm: Away] mode to suit your needs. 1 2 3 From the [Home Network] app home screen, tap [Settings]. Tap [Arm Settings].
Using the app Entry delay time and alert volume (available for [Arm: Away] mode and [Arm: At Home] mode) The entry delay can give you time to disarm the alarm system when you return home. This setting determines the amount of time. If a sensor is configured to use the entry delay, the entry delay begins counting down when the sensor makes a detection. If the alarm system is disarmed before this time runs out, the detection is ignored.
Using the app 4 5 6 7 Turn on the [Alert by Phone Call] switch. Tap [Arm Condition]. Select the desired setting and then tap [OK]. – [Away/At Home]: Alert by phone call is enabled for [Arm: Away] and [Arm: At Home] arm modes. – [Away]: Alert by phone call is enabled for [Arm: Away] arm mode only. Under [Telephone Number Setting], tap the desired memory location (1–5). R When the system calls a phone number, it calls the phone number assigned to the lowest memory location.
Using the app Note: R The alarm system PIN is required when using the following devices to change the arm mode or cancel an alert. – Cordless handsets – Keypads Smart control features (overview) Smart control allows the system to operate by itself. You can configure smart control settings by creating “scenarios”. Each scenario answers the following three questions.
Using the app 3 What: Change to a low-energy consumption mode Sensors that can be used to trigger smart control scenarios – – – – – – – Window sensors and door sensors (KX-HNS101) Motion sensors (KX-HNS102) Garage door sensors (KX-HNS107) Built-in motion sensors in indoor cameras (KX-HNC200, KX-HNC210) Built-in sound and temperature sensors in indoor cameras (KX-HNC200, KX-HNC210) Built-in motion sensors in outdoor cameras (KX-HNC600) Mobile device Wi-Fi connection (see “Using [Trigger when Home Wi-Fi Co
Using the app 7 8 Under [Arm Mode], select the arm modes in which the scenario can control the device. When finished, tap [OK]. Note: R If the conditions of this scenario (day, time, and arm mode) overlap with another scenario that is configured to control the same device, an error is displayed. The nature of the error is also displayed on the scenario’s configuration screen. Creating a scenario that uses a sensor as the trigger 1 From the [Home Network] app home screen, tap [Smart Control].
Using the app Creating a scenario that controls a compatible thermostat 1 From the [Home Network] app home screen, tap [Smart Control]. R If there are existing scenarios, a list of the devices being controlled by the scenarios is displayed. Tap to create a new scenario. 2 3 4 Tap [Control Thermostat]. 5 Under [Set to], select the thermostat operation mode that will be selected when the scenario is executed. R To edit a mode, tap next to the desired mode, set each item, and then tap [OK].
Using the app Editing smart control scenarios 1 2 3 4 5 From the [Home Network] app home screen, tap [Smart Control]. Select the device that you want to control. R If the desired device is not displayed, there are no scenarios assigned to that device. Select the desired scenario. Edit the scenario as desired. When finished, tap [OK]. Erasing smart control scenarios Erasing a single scenario 1 2 3 From the [Home Network] app home screen, tap [Smart Control]. Select the device that you want to control.
Using the app Description Function Uses Glass break sensor (KX-HNS104) Uses a microphone that can detect the unique sound frequencies that are produced when glass breaks – Alarm system*2 – Smart control Garage door sensor (KX-HNS107) Uses an accelerometer to detect its orientation. – Alarm system*2 – Smart control *1 Whether the sensor operates as a window sensor or door sensor depends on the sensor’s [Installation Type] setting.
Using the app 1 2 From the [Home Network] app home screen, tap [Sensor]. Select the [Status] tab. R Each sensor is displayed under the appropriate category name as explained below. – [Error]: Sensors that are reporting an error. The nature of the error is also displayed. – [Detected]: Sensors that are currently being triggered. – [Ready]: All other sensors. R You can select a sensor and view the detailed trigger history for that sensor.
Using the app Keypad Backup battery Viewing sensor history You can view a log of previous alarm events, including the date and time when sensors were triggered and when the arm mode was changed. 1 2 From the [Home Network] app home screen, tap [Sensor]. Select the [Alert Log] tab. R To update the information displayed and view the latest information, tap [Refresh]. Sensor alert log options The following items are available in the options menu (see “Displaying the options menu”, Page 37).
Using the app Sensor settings The following sensor settings are available. Motion sensor sensitivity Set the sensitivity switch on the side of the sensor to the desired position. Glass break sensor sensitivity Set the sensitivity switch on the side of the sensor to the desired position. Enabling and disabling individual sensors You can enable and disable each sensor for [Arm: At Home] and [Arm: Away] arm modes. See “Alarm system settings”, Page 51. Note: R Water leak sensors are always enabled.
Using the app Note: R The system sends this notification regardless of the current alarm mode. This means you can receive "garage door left open" notifications even if the alarm system is disarmed. Thermostat features (overview) You can integrate compatible Honeywell thermostats with the system. Once you register your thermostats to the system, you can use the [Home Network] app to control your thermostats, change the thermostat’s mode based on the alarm system’s arm mode, etc.
Using the app Deregistering your thermostats 1 2 3 4 From the [Home Network] app home screen, tap [Settings]. Tap [Device Registration]. Tap [Deregistration]. Tap [Thermostat] ® [OK]. Using the app to control your thermostats 1 2 3 4 From the [Home Network] app home screen, tap [Controlled Devices]. Tap [Thermostat]. Select the desired device. Set each item as desired. Note: R For information about thermostat settings, refer to the operating instructions included with your thermostat.
Using the app R If a camera’s sensor features have been triggered, is displayed in the camera list. Camera list options While viewing the camera list, you can open the options menu (see “Displaying the options menu”, Page 37) and configure various settings that are applied to all cameras registered to the system. These settings are explained in “General camera settings”, Page 71. Viewing live camera images 1 2 From the [Home Network] app home screen, tap [Camera].
Using the app Recording camera images To record camera images manually, see “Recording camera images (manual recording)”, Page 66. To record images automatically according to a schedule, see “Creating a scenario that uses a schedule as the trigger”, Page 55. To record images automatically when a sensor is triggered, see “Creating a scenario that uses a sensor as the trigger”, Page 56. Taking snapshots To save snapshots (i.e., still images) while viewing live camera images, see “Taking snapshots”, Page 66.
Using the app R iPhone, iPad Snapshots are saved as JPEG files in your mobile device’s “Photos” app. R Android devices Snapshots are saved as JPEG files in your mobile device’s “Pictures” directory. The file naming convention is: device name + the date and time. Talking to the camera You can use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed. 1 2 3 From the [Home Network] app home screen, tap [Camera].
Using the app 3 Select a recording date. R A list of all recordings recorded on the selected date is displayed. R The icons displayed indicate details about each recording. The recording was recorded when a sensor was triggered. The recording was recorded according to a timer. The recording was recorded manually. Recording list options The following items are available in the options menu (see “Displaying the options menu”, Page 37) while viewing the recording list.
Using the app (iPhone, iPad) Allows you to quickly move to the desired area of the recording by sliding the progress bar (Android) Erases the current recording Copying recordings to your mobile device From the playback screen, open the options menu (see “Displaying the options menu”, Page 37) and then tap [Save to Mobile Device] ® [OK]. Recordings are saved in your mobile device’s “Photos” app (iPhone, iPad) or “Movies” directory (Android devices).
Using the app 6 Slide the [Temperature Sensor] switch to select whether or not the system notifies you if the camera’s ambient temperature is above or below the specified temperature. 7 Slide the [Units] switch to select whether the temperature is displayed and specified in Fahrenheit or Celsius. 8 Tap the upper threshold of the acceptable temperature range, select the desired temperature, and then tap [OK]. 9 Repeat the previous step for the lower threshold of the acceptable temperature range.
Using the app Confirming sound alert history You can view a log of previous sound alert detections. 1 2 3 4 From the [Home Network] app home screen, tap [Camera]. Tap the camera image of the desired camera. Open the options menu (see “Displaying the options menu”, Page 37). Tap [Alert Log]. Camera alert log options The following items are available in the options menu (see “Displaying the options menu”, Page 37). [Sort] Allows you to sort the events in the alert log.
Using the app while away from home, and will be displayed only after some time passes. You can avoid this by setting a lower frame rate setting. – [Overwrite Recordings]: Determines whether recorded camera images are erased automatically by new images when the hub’s SD card is full. Note: R You can also change these settings while viewing the camera list by opening the options menu.
Using the app Image sensor sensitivity (indoor cameras only) You can adjust the sensitivity of the camera’s motion detection features. 1 2 3 4 5 6 7 From the [Home Network] app home screen, tap [Settings]. Tap [Device Profiles]. Tap [Camera]. Select the device that you want to change settings for. Tap [Motion Sensitivity]. Select the desired setting. – [High]: The image sensor is very sensitive to changes, i.e., even a small change will trigger the sensor.
Using the app Temperature alert (indoor cameras only) To configure the camera to send notifications if the camera’s ambient temperature is too cold or too hot, see “Temperature alert (indoor cameras only)”, Page 69. Sound alert (indoor cameras only) To configure the camera to send notifications if the camera’s microphone detects sound, see “Sound alert (indoor cameras only)”, Page 70.
Using the app Backup battery features (overview) In the event of a power outage, a backup battery can supply power to your hub or to another connected device. You can configure the system to call a pre-programmed phone number in the event of a power outage, so that you can be alerted to the situation.
Using the app Assigning a device to a backup battery Set this setting to match the device that is connected to the backup battery. 1 2 3 4 5 6 From the [Home Network] app home screen, tap [Settings]. Tap [Device Profiles]. Tap [Backup Battery]. Tap the name of the backup battery that you want to configure. Tap the [Connected Device] field. Select the device that is connected to the backup battery, then tap [OK].
Using the app Important: R Use caution when connecting electrical devices to a smart plug, just as you would with any other electric outlet. The overcurrent and overwattage sensor features of a smart plug are not designed to take the place of safe usage and handling of electric devices. Turning smart plugs on and off Turning individual smart plugs on and off 1 2 3 From the [Home Network] app home screen, tap [Controlled Devices]. Tap [Smart Plug]. Select the [Individual] tab.
Using the app – [Out of Range]: Smart plugs that are not within range of the hub (perhaps because they are disconnected from the wall outlet). – [Ready]: All other smart plugs. R The status of each smart plug is displayed using the following icons. Turned off Turned on Overcurrent or overwattage was detected No link to hub R To update the information displayed and view the latest information, tap [Refresh].
Using the app Phone features (overview) By connecting the hub to your landline, you can use your mobile device as an extension of your home phone. The following phone features are available. – Making and receiving calls using your landline – Making and receiving intercom calls (i.e.
Using the app Note: R If you are talking on a landline call and then receive and answer a mobile call, the landline call is either disconnected or put on hold, according to the [Landline Call Handling] setting (see “App behavior settings”, Page 87). R Make sure to tap [Disconnect] when ending a landline call, even if the other party hangs up first. Otherwise the connection to the landline will not be disconnected. R If the hub is busy when you try to make a landline call, you may hear a busy tone.
Using the app Model number Icon KX-HNB600 KX-HNB600C KX-HNB600LC KX-HNB600ME FLASH All other hub model numbers [R] Callwait Answering landline calls When you receive a landline call, the call receiving screen is displayed. Tap [Answer] to answer the call. Important: R The app will not receive landline calls if the app is not running. Note: R Make sure to tap [Disconnect] when ending a call, even if the other party hangs up first. Otherwise the connection to the landline will not be disconnected.
Using the app When you are talking on an intercom call, the intercom call is disconnected automatically if you answer a mobile call. Transferring calls You can transfer a landline call to a cordless handset registered to the system. 1 2 3 While on a landline call, open the options menu (see “Displaying the options menu”, Page 37). 4 After the other user answers, tap [Disconnect] to end your call and transfer it to the other user. Tap [Intercom].
Using the app Note: R The outgoing call log displays landline calls made by your mobile device only. Landline calls made by other devices are not displayed. R is displayed for calls that were blocked using the call block feature (see “Blocking incoming calls”, Page 85). R Android devices You can tap an item in the incoming call log to view details about previous calls from that caller. Making calls from the call log 1 2 3 4 From the [Home Network] app home screen, tap [Phone].
Using the app 4 To erase all calls Open the options menu (see “Displaying the options menu”, Page 37) and then select the erase option. To erase one call Tap the call you want to erase and then tap 5 . Tap [OK]. Phonebook features You can use the app’s phonebook features similarly to the way you use the contacts app of your mobile device. Note: R iPhone, iPad Many features of the app function by accessing the information stored in your mobile device’s contacts.
Using the app 4 5 6 Select the desired contact. R The contact is added to the list of items that will be copied to the hub. Tap [Add to list] to select another contact. After you have added all the contacts that you want to copy, tap [Next]. Tap [Send]. R The selected contacts are copied and the results are displayed. Tap [Close] when finished. Copying all contacts 1 2 3 From the [Home Network] app home screen, tap [Phone]. Open the [More] screen.
Using the app Blocking calls that do not contain caller information 1 2 3 4 From the [Home Network] app home screen, tap [Settings]. Tap [Telephone Settings]. Tap [Call Block]. Slide the [Block Calls With No Caller ID] switch to the desired position. R When this switch is turned on, calls that do not contain caller information will be blocked. [First Ring] setting See “First ring setting (certain models only)”, Page 88.
Using the app This setting determines the ring tone heard when your mobile device rings for a landline call. – [Intercom Ringtone] setting This setting determines the ring tone heard when your mobile device rings for an intercom call. – [Vibrate] setting (iPhone, iPad only) This setting determines whether your mobile device vibrates when landline calls and intercom calls are received. Note: R This setting has no effect if your mobile device’s vibration feature is disabled.
Using the app 4 Select the desired setting and then tap [OK]. *1 This feature is available for the following hub model numbers. – KX-HNB600 – KX-HNB600C – KX-HNB600ME First ring setting (certain models only)*1 This setting determines whether the first ring is heard when a landline call is received. If your landline has Caller ID service and you do not want your mobile devices and cordless handsets to ring before caller information is received, turn this setting off.
Using the app Landline settings Important: R Typically these settings do not need to be changed. If they are set improperly, the hub may not be able to make and receive calls properly. 1 2 3 4 From the [Home Network] app home screen, tap [Settings]. Tap [Telephone Settings]. Tap [Landline Setup]. Change the settings as desired.
Using the app Model number Default setting KX-HNB600HM 600 ms (when [Country / Region] is set to [Singapore]) 400 ms (when [Country / Region] is set to [Hong Kong]) 700 ms (when [Country / Region] is set to [Malaysia]) KX-HNB600JT 100 ms KX-HNB600LC 700 ms KX-HNB600ME 100 ms KX-HNB600NE 100 ms KX-HNB600NL 110 ms KX-HNB600SA 100 ms KX-HNB600SL 100 ms KX-HNB600SP 100 ms KX-HNB600TW 600 ms *3 [Line Mode] is available for the following hub model numbers.
Using the app 3 4 Tap [Country / Region]. Select the appropriate setting and then tap [OK]. R The hub restarts. Model information *1 This feature is available for the following hub model numbers. – KX-HNB600AZ – KX-HNB600FX – KX-HNB600HM Caller ID support The hub is Caller ID compatible. Caller ID is a service provided by your landline phone service provider which may require a subscription. Contact your landline phone service provider for details and availability.
Using the app messages. Messages are stored in the hub, and you can play them back even when you are away from home. The answering system cannot answer calls when you are already talking on the landline. Note: R In order for the answering system to answer calls, the hub must be connected to your landline. For information about phone line connection, refer to the System Setup Guide included with your hub.
Using the app Playing your messages When the answering system has recorded new messages, is displayed in the status bar (Android devices only) and your mobile device’s notification feature displays a notification. To play back your messages easily, tap the notification and then use the playback controls described below. 1 2 3 From the [Home Network] app home screen, tap [Phone]. Open the [More] screen. Tap [Connect to Answering Device].
Using the app 4 5 6 Tap [Record Greeting]. Tap [OK] to start recording. R Recording starts after the beep. Tap [Stop] to stop recording and save your greeting message. R Your greeting message is played back for confirmation. Playing your greeting message 1 2 3 4 From the [Home Network] app home screen, tap [Settings]. Tap [Answering Device]. R Names of features and settings may vary depending on your mobile device’s language settings. The [Answering Device] setting may be called [Answering System].
Using the app Important: R When this feature is enabled, the hub will call the specified phone number when it records a caller message. Make sure you carefully check the phone number assigned to this feature. First time setup 1 2 3 4 5 6 7 From the [Home Network] app home screen, tap [Settings]. Tap [Answering Device]. R Names of features and settings may vary depending on your mobile device’s language settings. The [Answering Device] setting may be called [Answering System]. Tap [New Message Alert].
Using the app 3 4 5 6 Tap [New Message Alert]. Tap [Outgoing Call]. Turn the [Outgoing Call] switch on or off. Tap [OK]. R The phone number used for new message alert must be entered in order to turn this feature on. Changing the phone number used for new message alert 1 2 3 4 5 6 From the [Home Network] app home screen, tap [Settings]. Tap [Answering Device]. R Names of features and settings may vary depending on your mobile device’s language settings.
Using the app Remote commands You can press dial keys to operate the answering system as explained below, without waiting for the voice guidance to prompt you.
Using the app *5 *6 *# Erase all messages Reset to the pre-recorded greeting message (during greeting message playback) End remote operation and end call *1 If pressed within the first 5 seconds of playback, the previous message is played. *2 Available for the following models only. – KX-HNB600FR – KX-HNB600FX (available only when [Country / Region] is set to [Polska] or [Magyarorsz]) – KX-HNB600JT – KX-HNB600SP *3 Available for 10 seconds after listening to new messages.
Using the app When there are no new messages System answers after 5 rings If you only want to check new messages Hang up after 3 rings KX-HNB600E When there are new messages System answers after 5 rings When there are no new messages System answers after 8 rings If you only want to check new messages Hang up after 6 rings KX-HNB600G KX-HNB600JT KX-HNB600SP When there are new messages System answers after 4 rings When there are no new messages System answers after 7 rings If you only want to ch
Using the app [Voice Prompt] setting (certain models only)*1 This setting determines the language used for answering system voice guidance prompts. *1 This feature is available for the following hub model numbers. – KX-HNB600 – KX-HNB600C – KX-HNB600SL System expansion (overview) You can expand the system by registering additional devices to the hub.
Using the app Deregistering devices 1 2 3 4 5 From the [Home Network] app home screen, tap [Settings]. Tap [Device Registration]. Tap [Deregistration]. Select the type of device that you want to deregister. Tap the name of the device that you want to deregister, and then tap [OK]. Setting device profiles (device names, locations, and other settings) Device profiles allow you to assign a name and location to each device.
Using the app 2 3 Select the device that you want to change settings for. Change the settings as desired, and then tap [OK]. – [Location]: This setting determines the location name assigned to the device. – [Name]: This setting determines the name assigned to the device. Device profiles for smart plugs 1 2 3 From the [Home Network] app home screen, tap [Settings] ® [Device Profiles] ® [Smart Plug]. Select the device that you want to change settings for. Change the settings as desired, and then tap [OK].
Using the app – Make sure the surrounding environment is quiet, with no loud background noise (such as the sound from a TV). 5 6 Tap [Cancel] when finished. Press again. R The sensor’s LED indicator turns off. Note: R This procedure does not guarantee that the sensor will always perform as expected. R The sensor may not detect the test sound depending on the characteristics of your mobile device’s speaker (tone, volume, etc.
Using the app 4 5 Tap [Keypad Settings]. Change the settings as desired, and then tap [OK]. – [Show Arm Status]: This setting determines whether the touchpanel buttons light to indicate the current arm mode. – [Talking Notification]*1: This setting determines whether alarm and other events are announced by the keypad. – [Key Tone]: This setting determines whether key tones are heard when you enter numbers using the touchpanel buttons. 6 Tap [OK].
Using the app 1 2 3 4 5 6 From the [Home Network] app home screen, tap [Settings]. Tap [Device Registration]. Tap [Signal Strength]. Select the type of device that you want to check. Tap the name of the device that you want to check. R For devices powered by a battery (such as sensors), press the registration button ( device when prompted. ) on the Confirm the number of blue bars. R More blue bars indicate a stronger signal.
Using the app Camera notifications [Camera Recording] This setting determines whether a notification is displayed when camera images are being recorded. [Temperature Alert (Indoor Camera)] This setting determines whether a notification is displayed when an indoor camera’s temperature sensor is triggered. [Sound Detection Alert (Indoor Camera)] This setting determines whether a notification is displayed when an indoor camera’s sound sensor is triggered.
Using the app R This notification is only received when your mobile device is connected to the same wireless router as the hub. General settings You can customize general system settings to suit your needs. 1 2 3 From the [Home Network] app home screen, tap [Settings]. Tap [General]. Change the settings as desired. R Each setting is explained in this section. [Change Login Password] setting See “Login password”, Page 108.
Using the app [Set Mobile Device Name] setting This setting allows you to change the name assigned to your mobile device. This can help you identify your mobile device when performing certain operations, such as deregistering or making intercom calls using a cordless handset. [Connection Status Icon] (Android devices only) This setting determines whether the app’s connection status icons are displayed in your mobile device’s status bar. [Firmware Update] feature See “Hub firmware”, Page 109.
Using the app Hub firmware You can use this feature to check for a newer version of the hub firmware (i.e., system software). If a newer version is found, you can update the firmware. 1 2 3 4 From the [Home Network] app home screen, tap [Settings]. Tap [General]. Tap [Firmware Update]. R The hub will access the Internet and check for a newer version of its firmware. Follow the on-screen instructions.
Using the app 2 3 Tap [Wireless Access Point]. Select the wireless access point that you want to delete and then tap [Delete]. Note: R You cannot delete the wireless access point that your mobile device is currently connected to. [Port Forwarding] settings These settings are only required if you need to configure your wireless router’s port forwarding feature in order to access the hub while away from home.
Using the app If your mobile device is registered to mutiple hubs Tap [Deregistration from Hub], select the desired hub, and then tap ® [OK]. 5 Follow the initial setup procedure (see “Initial setup for iPhone, iPad”, Page 27 or “Initial setup for Android devices”, Page 28 depending on your mobile device). Storing your security service account number (certain models only)*1 You can store your account number in the hub and integrate the hub with your security service.
Using the app If your mobile device is registered to mutiple hubs Tap [Deregistration from Hub], select the desired hub, and then tap ® [OK]. Note: R Refer to the following information if you want to use your mobile device with this hub again. If your mobile device is registered to only one hub The procedure varies depending on the color of the hub’s LED indicator. – If the hub’s LED indicator is lit in yellow Perform the procedure described in “Initial setup”, Page 26.
Using the app Note: R If you want to use a hub again after you reset its settings, you must configure it to access your wireless network as follows. If your mobile device is registered to only one hub Follow the initial setup procedure (see “Initial setup”, Page 26). If your mobile device is registered to multiple hubs Follow the procedure described in “Registering your mobile device to additional hubs”, Page 40.
Troubleshooting If you experience any trouble while using the system, the following information will solve most problems. If the trouble persists, refer to the appropriate section in this chapter according to the trouble you are experiencing. For the latest troubleshooting information, visit {{"www.panasonic.net/pcc/support/tel/ homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/homenetwork/")}}. Power Use these steps to make sure that each of your system devices are receiving power.
Troubleshooting 3 Make sure your devices are registered to the hub. Register them if they are not ( “Registering devices”, Page 100). →Cameras Check the camera list ( “Viewing the camera list”, Page 64). If a camera is displayed in the camera list, it is registered; if it is not displayed, it is not registered. →Sensors Press the sensor’s registration button. If the sensor’s LED indicator lights in red or green, the sensor is registered; if it blinks in red, the sensor is not registered.
Troubleshooting →Deregister your mobile device ( “Deregistering devices”, Page 101) and register it again ( “Registering other mobile devices to the hub”, Page 29). [The hub is not responding. Use another handset to cancel the registration.] is displayed Error code: E2-04 R There was a problem when deregistering your mobile device. →Use a cordless handset or another mobile device to deregister the mobile device from the hub. [The hub is not responding.
Troubleshooting R If you continue to have trouble performing initial setup, you may be able to configure the hub’s Wi-Fi settings using the WPS feature of your wireless router. →See “Configuring the hub using your wireless router’s WPS feature”, Page 117. Configuring the hub using your wireless router’s WPS feature If you continue to have trouble performing initial setup, you may be able to configure the hub’s Wi-Fi settings using the WPS feature of your wireless router.
Troubleshooting →If you pause for too long while operating certain features, the system will cancel the operation so that other users can access the system. Try again. [Deregistered by other user] is displayed R Another user deregistered your mobile device. →Register your mobile device to the hub again ( “Registering other mobile devices to the hub”, Page 29). [The hub is not responding.] is displayed R The hub is not turned on. →Make sure the hub is connected to a power outlet.
Troubleshooting →Adjust the date and time setting ( “[Time Adjustment] setting”, Page 107). Sometimes I cannot access the system while at home R There is too much traffic on your home network. →Wait for network traffic to decrease. →Refer to the operating instructions included with your wireless router for other possible solutions. R Your mobile device is discovering too many nearby wireless networks. →Move your mobile device closer to your wireless router.
Troubleshooting →If many notifications were sent from the hub in a short time, notifications may be received late. This is a characteristic your mobile device’s notifications service. The siren stops sounding or flashing before I cancel an alert R When the alarm system is triggered, the hub signals the siren to begin sounding or flashing its strobe light. If the alert has not been canceled, the hub signals the siren to stop sounding or flashing 1 minute later.
Troubleshooting Smart plugs stay on longer than they should be R If you configure a smart control scenario to turn on a smart plug when triggered by a sensor, and if the sensor is triggered multiple times, the smart plug may stay turned on longer than anticipated. →This is not a malfunction. The smart plug stays turned on for the set amount of time each time the sensor is triggered.
Troubleshooting →Format the card ( “SD card formatting”, Page 74). R You just inserted the SD card into the hub. →Wait and try again. [Failed] is displayed R An error occurred while saving the picture. →Check all connections and try again. Colors in camera images appear different from normal R The camera is aimed at a dark location, or it is nighttime. →If there is not adequate light to illuminate the subject, such as at night, the camera automatically switches to night vision mode.
Troubleshooting – Areas where animals move in a limited area, such as birds in a nest or small animals close to the ground – Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on at night, or vehicles pass by at night with their headlights or brakelights on You can prevent these false detections by adjusting the position of the camera, by limiting the detection area so that the camera ignores motion in unneeded areas of the camera’s image ( “Detection area”, Page 7
Troubleshooting →Arm the alarm system ( “Arming and disarming the alarm system”, Page 50). R The sensor is not enabled for the current arm mode. →Change the settings for the current arm mode ( “Alarm system settings”, Page 51). R The desired feature is not enabled. →Temperature alert (indoor cameras only) and sound alert (indoor camera only) do not function as part of the alarm system.
Troubleshooting [System is busy. Please try again later.] R Another event, such as a sensor detection or a landline call being received, interrupted the current operation. →Wait and try again later. I cannot remember the names I assigned to my smart plugs R See “I cannot remember the names I assigned to my devices”, Page 123. Energy consumption is displayed as “0.
About this document Compatible environments For best results when viewing this document, we recommend the following environments. When using a computer – Internet Explorer 9 or later – Firefox, latest version – Google Chrome, latest version – Safari 4.1 or later When using a mobile device – iOS 6.0 or later – Android 4.1 or later Note: R Internet Explorer 8 and earlier versions are not supported. R Some content may not be displayed properly when using Android 4.0.
Notes 127
PNQP1107KA/eng CC1014WK14036
