Operating Instructions Digital Cordless Answering System Model No. KX-TG6821AL KX-TG6822AL KX-TG6891AL Model shown is KX-TG6821. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Please access our online customer survey: http://panasonic.net/pcc/tel/q TG68xxAL(en)_0125_ver011.
Table of Contents Introduction Model composition .......................................3 Accessory information ..................................3 Important Information For your safety .............................................6 Important safety instructions ........................7 For best performance ...................................7 Other information .........................................8 Specifications ...............................................8 Getting Started Setting up ...........
Introduction Model composition n KX-TG6821 series n KX-TG6891 R Model shown is KX-TG6822. Base unit Handset Part No. Part No. KX-TG6821*1 KX-TG6821 KX-TGA681 1 KX-TG6822 KX-TG6821 KX-TGA681 2 KX-TG6891*1, *2 KX-TG6821 KX-TGA681 1 Series Model No. KX-TG6821 series *1 *2 Quantity Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). A key finder (KX-TGA20AZ) is supplied in this model.
Introduction *1 *2 *3 The telephone line cord comes connected with the telephone plug. See page 4 for replacement battery information. The handset cover comes attached to the handset. n For KX-TG6891 No. Accessory item/Part number Quantity G Key finder/KX-TGA20AZ 1 H CR coin cell lithium battery/CR2032 1 A B G H C D E F Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information.
Introduction Expanding your phone system Handset (optional): KX-TGA681AZ You can expand your phone system by registering optional handsets (6 max.) to a single base unit. R Optional handsets may be a different colour from that of the supplied handsets. 5 TG68xxAL(en)_0125_ver011.
Important Information For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects. R It is advised not to use the equipment at a refuelling point.
Important Information R Use caution when installing or modifying telephone lines. R The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. R This product is unable to make calls when: – the handset batteries need recharging or have failed. – there is a power failure. – the key lock feature is turned on.
Important Information the handset and base unit in an indoor environment. – away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. – facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) R Coverage and voice quality depends on the local environmental conditions.
Important Information Maximum: Approx. 1.8 W R Operating conditions: 0 °C–40 °C, 20 %–80 % relative air humidity (dry) Note: R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product. 9 TG68xxAL(en)_0125_ver011.
Getting Started n Charger R Use only the supplied Panasonic AC adaptor PNLV233AL. Setting up Connections “Click” n Base unit R Use only the supplied Panasonic AC adaptor PNLV226AL. Press plug firmly. To power outlet Battery installation Hook To socket “Click” Use only the supplied telephone line cord. “Click” R USE ONLY Ni-MH batteries AAA (R03) size. R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Confirm correct polarities ( , ).
Getting Started Battery charging Note for battery charging Charge for about 7 hours. R When the batteries are fully charged, “Fully charged” is displayed. R It is normal for the handset to feel warm during charging. R Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.
Getting Started ECO: Eco mode shortcut key Controls M N (Smart Function Key/Noise reduction key) Handset NR indicator Charge contacts F G A B H C D I E J n Control type Soft keys The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key – MDN, MCN, MFN, or MEN: Scroll through various lists and items. – MDN or MCN: Adjust the receiver or speaker volume while talking. – MCN ( : Caller list): View the caller list.
Getting Started Message indicator M Item N (Answer on) Meaning Battery level Alarm is on. (page 29) Equalizer is set. (page 19) Display Privacy mode is on. (page 27) Handset display items Item Ringer volume is off. (page 18) Meaning Night mode is on. (page 30) Range status: The more bars visible, the closer the handset is to the base unit. Blocked call*1 (page 30, 35) Out of base unit range New voice mail message received.*2 (page 43) Paging, intercom mode Z Speakerphone is on.
Getting Started Icon *2 Action Places a call on hold. This menu icon is displayed when the key finder is not registered. Opens the phonebook. Allows you to edit phone numbers. (page 31) Turning the power on/off Adds new entry. (page 23, 31) Power on Displays the character entry mode for phonebook search. (page 21) Press MeN for about 1 second. Turns the key lock feature off. (page 19) Press MeN for about 2 seconds. Power off Stops alarm. (page 29) Snooze button on the alarm.
Getting Started 3 Enter the current hour and minute. Example: 9:30 09 30 R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by pressing *. 4 MOKN a MeN Note: R The date and time may be incorrect after a power failure. In this case, set the date and time again. Smart Function Key (NR key) The Smart Function Key (NR key) is located on the bottom of the handset and informs you with its flashing to allow you to activate the following features by simply pressing this key.
Getting Started – When the one touch eco mode is on: “Low” is temporarily displayed and is shown on the handset display instead of . – When the one touch eco mode is off: “Normal” is temporarily displayed and goes off from the handset display. Note: R When there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced. R Activating one touch eco mode reduces the range of the base unit in standby mode.
Making/Answering Calls Making calls 1 2 3 Lift the handset and dial the phone number. R To correct a digit, press MCN. Press M N. When you finish talking, press MeN or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press MZN. R Speak alternately with the other party. 2 When you finish talking, press MeN. Note: R For best performance, use the speakerphone in a quiet environment. R To switch back to the receiver, press MZN/ M N.
Making/Answering Calls Auto talk Mute You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press M N. To turn this feature on, see page 27. While mute is turned on, you can hear the other party, but the other party cannot hear you. Adjusting the handset ringer volume n While the handset is ringing for an incoming call: Press MDN or MCN repeatedly to select the desired volume.
Making/Answering Calls Note: is R When this feature is turned on, displayed while talking. R Depending on the condition and quality of your telephone line, this feature may emphasise existing line noise. If it becomes difficult to hear, turn this feature off. R This feature is not available while using the speakerphone. Call share You can join an existing outside call. To join the conversation, press M N when the other handset is on an outside call.
Making/Answering Calls Making calls during a power failure n When only 1 handset is registered: 1 Lift the handset and dial the phone number. 2 Within 1 minute, place the handset on the base unit. R Wait until speakerphone is turned on automatically and the call is made. 3 When the other party answers the call, keep the handset on the base unit and talk using the speakerphone. 4 When you finish talking, press MeN.
Shared Phonebook Shared phonebook 2 Press the dial key (0 to 9, or #) which contains the character you are searching for (page 45). R Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. R If there is no entry corresponding to the character you selected, the next entry is displayed. The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook.
Shared Phonebook 2 3 4 MbN: “Phonebook” a MOKN MbN: Select the desired entry. N (right soft key) to dial the Press M number. Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as necessary (page 17). 22 TG68xxAL(en)_0125_ver011.
Speed Dial 3 4 Speed dial You can assign 1 phone number to each of the dial keys (1 to 6) on the handset. Adding phone numbers to speed dial keys n By entering phone numbers: 1 Press and hold the desired speed dial key (1 to 6). a M N 2 3 4 MbN: “Manual” a MOKN Enter the party’s name (16 characters max.; page 45). a MOKN Enter the party’s phone number (24 digits max.).
Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus 1 M N 2 3 4 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. a MOKN R This step may vary depending on the feature being programmed.
Programming Sub-menu 1 Sub-menu 2 Settings Code New Message Alert*1 Outgoing Call – On/Off 1: On 0: #338 39 Outgoing Call – Notification to Settings – Outgoing Call – Remote Code 1: Activate 0: Base Unit Beep 1: On 0: #339 39 Number of Rings*1 2-9: 2-9 Rings 5: <5 Rings> 0: Auto #211 41 Recording Time*1 1: 1 Minute 3: <3 Minutes> 0: Greeting Only*2 #305 42 – #306 40 #310 36 Remote Code*1 Call Screening 1: 0: Off Answer On*1 – – #327 36 Answ
Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Ringer Volume – Handset 0-6: Off-6 <6> #160 18 Ringer Volume – Base Unit*1 0-6: Off-6 <3> #G160 – Ringtone*4, *5 (Handset) #161 – Night Mode – On/Off 1: On 0: #238 30 Night Mode – Start/End <23:00/06:00> #237 30 Night Mode – Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming Sub-menu 1 Sub-menu 2 Speed Dial – Settings Code #261 23 Eco Setup Transmission Power*1 1: 2: Low #725 15 Display Setup LCD & Key Backlight 1: 0: Off #276 – Contrast (Display contrast) 1-6: Level 1-6 <4> #145 – #278 15 Smart Function Key – Keytones*11 – Area Code*1 – Call Restrict*1 – Auto Talk*12 – Line Setup Recall/Flash*1, *13 – – 1: 0: Off #165 – – #255 31 – #256 31 1: On 0: #200 18 0: 900 msec. 1: 700 msec.
Programming “Key Finder”*7 Main menu: Sub-menu 1 Sub-menu 2 Settings Code Search – – Battery Check – – Main menu: #655 – “Ringer Setup”*15 Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume Handset 0-6: Off-6 <6> #160 18 Base Unit*1 0-6: Off-6 <3> #G160 – #161 – On/Off 1: On 0: #238 30 Start/End <23:00/06:00> #237 30 Ring Delay 1: 30 sec. 2: <60 sec.> 3: 90 sec. 4: 120 sec.
Programming *13 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. You can access your service provider/telephone company “call waiting” service by having the recall/flash time set at “100 msec.”, and then follow your service provider/telephone company “call waiting” instructions to operate this service. *14 To prevent other users from joining your conversations with outside callers, turn this feature on.
Programming outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Night mode can be set for each handset. Important: R Set the date and time beforehand (page 14). R We recommend turning the base unit ringer off (page 26) in addition to turning the night mode on. R If you have set the alarm, the alarm sounds even if the night mode is turned on. Turning night mode on/off 1 2 3 M N#238 MbN: Select the desired setting.
Programming Important: R You must store the phone number with an area code in the call barred list. n From the caller list: 1 MCN ( ) 2 MbN: Select the entry to be barred. a M N 3 4 5 MbN: “Save CID” a MOKN MbN: “Caller Barred” a MOKN MbN: “Yes” a MOKN a MeN n By entering phone numbers: 1 M N#217 a M N 2 Enter the phone number (24 digits max.). a MOKN R To erase a digit, press MCN. 3 MeN 1 2 3 M You can restrict selected handsets from dialling certain numbers.
Programming 3 Enter the new 4-digit base unit PIN. a MOKN 4 MbN: “Yes” a MOKN a MeN Registering a unit Operating additional units Additional handsets Up to 6 handsets can be registered to the base unit. Important: R The additional handset model recommended for use with this unit is noted on page 5. If another handset model is used, certain operations may not be available. Registering a handset to the base unit The supplied handset and base unit are pre-registered.
Programming momentarily. This is normal and the is displayed. handset can be used once Registering the DECT repeater (KX-A405AL) to the base unit Note: R Please use a repeater that has not yet been registered to another unit. If the repeater is registered to another unit, deregister it first, referring to the Installation Guide for the DECT repeater. 1 Base unit: Press and hold M N for about 5 seconds, until the registration tone sounds. R The next step must be completed within 90 seconds.
Caller ID Service Using Caller ID service Important: R This unit is Caller ID compatible. To use Caller ID features (such as displaying caller phone numbers), you must subscribe to a Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
Caller ID Service Viewing the caller list and calling back 3 4 1 2 5 MCN ( ) Press MCN to search from the most recent call, or press MDN to search from the oldest call. R If is displayed, not all of the information is shown. To see the remaining information, press MEN. To return to the previous screen, press MFN. 3 To call back, press M N. To exit, press MeN. Note: R If the entry has already been viewed or answered, “ ” is displayed, even if it was viewed or answered using another handset.
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting Only” as the recording time setting (page 42). Important: R Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. R When callers leave messages, the unit records the day and time of each message.
Answering System Recording your greeting message 1 2 3 4 5 M N#302 MbN: “Yes” a MOKN After a beep sounds, hold the handset about 20 cm away and speak clearly into the microphone (2 minutes and 30 seconds max.). Press MnN to stop recording. MeN Using a pre-recorded greeting message The unit provides 2 pre-recorded greeting messages: – If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message.
Answering System Erasing all messages Press M N 2 times while the unit is not in use. Listening to messages using the handset When new messages have been recorded, is displayed on the handset with the total number of new messages. 1 To listen to new messages: M N#323 To listen to all messages: M N#324 2 When finished, press MeN.
Answering System Advanced new message alerting features 4 n By entering a phone number: 1 M N#338 2 Audible message alert This feature allows the base unit to beep to inform you of a new message arrival when new messages are recorded. The base unit beeps 2 times every minute until you listen to the messages, if the “Base Unit Beep” setting is turned on. The default setting is “Off”. 1 2 M N#339 MbN: Select the desired setting.
Answering System call. This is so that unauthorised parties cannot listen to your messages. The default setting is “Inactivate”. – “Inactivate”: You can listen to the message by pressing 4 to play new messages (without entering the remote access code). – “Activate”: You must enter your remote access code (page 40) and then press 4 to play new message.
Answering System Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
Answering System Alternatively you can leave this service connected and change the “Number of Rings” to a shorter duration on your unit so your unit’s answering machine can pick up the call prior to the voice mail provided by your service provider/telephone company. Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 1 2 M N#305 MbN: Select the desired setting.
Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. is When you have new messages, displayed on the handset if message indication service is available.
Intercom/Locator Intercom Intercom calls can be made between handsets. Note: R When paging the handset, the paged handset beeps for 1 minute. R If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press MeN, then press M N. Transferring calls, conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. 1 2 3 4 Making an intercom call 1 2 3 M NaM N 5 MbN: Select the desired unit.
Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 45). – Press MFN or MEN to move the cursor left or right. – Press dial keys to enter characters and numbers. – Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to erase all characters or numbers.
Useful Information Extended 1 character table ( z 1 2 ) 3 4 5 6 7 8 9 y 7 8 9 y 7 8 9 y R The following are used for both uppercase and lowercase: Extended 2 character table ( z 1 2 ) 3 4 5 6 R The following are used for both uppercase and lowercase: Cyrillic character table ( z 1 ) 2 3 4 5 6 46 TG68xxAL(en)_0125_ver011.
Useful Information Error messages Display message Cause/solution Base no power or No link. Reconnect AC adaptor. or No link. R The handset has lost communication with the base unit. Move closer to the base unit and try again. R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset’s registration may have been cancelled. Re-register the handset (page 32). R When “No link.
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. R Place the handset on the base unit or charger to turn on the handset. The unit does not work. R R R R The handset display is blank.
Useful Information Problem Cause/solution I cannot activate the eco mode. R You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 32). I cannot register a handset to a base unit. R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 32). R You entered the wrong PIN. If you forget your PIN, contact an authorised service centre.
Useful Information Problem Cause/solution I cannot make a call. R You dialled a call restricted number (page 31). R The key lock feature is turned on. Turn it off (page 19). R The unit is not designed to be used with rotary/pulse dialling services. Caller ID Problem Cause/solution Caller information is not displayed. R You must subscribe to a Caller ID service. Contact your service provider/telephone company for details.
Useful Information Problem Cause/solution I cannot operate the answering system remotely. R The remote access code is not set. Set the remote access code (page 40). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 40). R The answering system is turned off. Turn it on (page 41). The unit does not emit the specified number of rings.
Index M Index A B C D E F H I K Additional handsets: 32 Alarm: 29 Answering calls: 17 Answering system: 36 Call screening: 36 Erasing messages: 37, 38, 41 Greeting message: 36 Greeting only: 42 Listening to messages: 37, 38, 40 New message alerting: 39 Number of rings: 41 Recording time: 42 Remote access code: 40 Remote operation: 40 Turning on/off: 36 Area code: 31 Auto talk: 18, 27 Battery: 10, 11 Call restriction: 31 Call share: 19 Call waiting and Caller ID compatible: 34 Caller ID service: 34 Ca
Notes 53 TG68xxAL(en)_0125_ver011.
Notes 54 TG68xxAL(en)_0125_ver011.
Notes 55 TG68xxAL(en)_0125_ver011.
For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Customer Care Centre Tel. No.: 132600 or website www.panasonic.com.au N52 Sales Department: 1 Innovation Road, Macquarie Park NSW 2113, Australia 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan © Panasonic System Networks Co., Ltd.
