2.4GHz Multi-Handset Cordless Phone System Model No. KX-TG2000B Pulse-or-tone dialing capability Operating Instructions 2-LINE Caller ID Compatible PLEASE READ BEFORE USE AND SAVE. Charge the handset battery for about 8 hours before initial use. Panasonic World Wide Web address: http://www.panasonic.
Before Initial Use Please read IMPORTANT SAFETY INSTRUCTIONS on page 102 before use. Read and understand all instructions. Thank you for purchasing your new Panasonic cordless telephone. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID, this phone will display a caller’s name and phone number.
Accessories (included) For extra orders, call 1-800-332-5368. AC Adaptor for Base Unit (p. 13) AC Adaptor for Charger (p. 16) Order No. PQLV12Z Order No. KX-TCA1-G one one Base Unit Handset (p. 13) Charger (p. 16) Order No. PQJXF0113Z Order No. PQLV30001Z CHARGE one one 4-Wire Telephone Line Cord with Green Plugs (p. 14, 15) 2-Wire Telephone Line Cord with Transparent Plugs (p. 15) one one Handset Cord (p. 13) Backup Battery (p. 12) Belt Clip (p. 85) Order No. PQJA212N Order No.
For Best Performance Handset Battery Charge A rechargeable Nickel-Metal Hydride (Ni-MH) battery powers the cordless handset. Charge the battery for about 8 hours before initial use (p. 16). Make sure the handset faces forward as shown. The battery is beneath this cover. • If you charge the discharged battery, it will be charged quickly. In that case the handset may feel warm. This is normal.
Contents Preparation Basic Operation Chapter 4 Chapter 5 The Unit Capabilities (Operating More than One Handset) ............. 25 Making Calls Base Unit Handset ............................................................... 26 With the Base Unit.............................................................................. 26 With the Cordless Handset................................................................. 28 Answering Calls Base Unit Handset .....................................................
Contents Editing an Item in the Directory ......................................................... 39 Erasing an Item in the Directory ........................................................ 39 Caller ID Service .................................................................................. 40 Using the Caller List Base Unit Handset ................................................... 41 Viewing the Caller List ........................................................................
Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 1 Call Transfer Status............................................................................ 63 Call Operator Status ........................................................................... 64 Answering System............................................................................... 65 Setting the Answering System Base Unit .............................................. 65 Listening to Messages with the Base Unit ..............................
Location of Controls Base unit LINE 1 Button and LINE 2 Button and Indicator Indicator (p. 26, 28, 30, 31) (p. 26, 28, 30, 31) (CONF) (Conference) Display (p. 11) Button (p. 35) (TONE) Button (p. 46) (HOLD) Button (p. 28, 31) AUTOM ATED ATTEND Antenna (p.
Chapter 1 (VOICE MAIL) Button (p. 68, 74) (STOP) Button (p. 69, 75) LINE 2 (ANSWER!ON) Button and Indicator (p. 59, 65) LINE 1 (ANSWER!ON) Button and Indicator (p. 59, 65) STOP (p.
Location of Controls Cordless handset Antenna Display (p. 11) LINE 1 Button (p. 28, 30, 31) (TALK) Button (p. 28, 30, 33) LINE 2 Button (p. 28, 30, 31) Navigator Key ( , , H, I) (p. 18, 29, 38, 41) LINE 1 TALK LINE 2 ON/OFF CLEAR FUNCTIO N/EXIT 1 Button (p. 18, 38, 41, 47) (TONE) Button (p. 46) ENTER/ 2 DEF 3 6 (CALL!WAIT/FLASH) 9 Button (p. 46, 47) (CONF) (Conference) Button (p.
Displays BAuto Attendant Icon AHandset In-Use Icon C 12:00AM Chapter 1 Base unit JAN. 1 Cordless handset AThe voice mail icon flashes if there is at least one new message in your mailbox (p. 71). During playback, it will be displayed. Preparation AThe handset in-use icon indicates the status of registered cordless handsets. If a cordless handset is in the talk or intercom mode, or listening to messages, the relevant number is displayed.
Installation Installing the Backup Battery in the Base Unit A rechargeable Ni-Cd battery works as emergency power during a power failure. The fully charged backup battery provides the base unit with a minimum of 20 minutes operation. The battery is charged in the base unit while the AC adaptor is connected (p. 13). It takes about 10 hours to charge fully. 1 Open the battery cover. 2 Install the backup battery in the battery compartment. Close the battery cover.
Handset Raise the antenna. Chapter 1 Connecting the Handset and AC Adaptor Preparation Handset Cord Fasten the AC adaptor cord to prevent it from being disconnected. Power Outlet (AC 120 V, 60 Hz) Hook AC Adaptor PQLV12 • Use only a Panasonic Handset for the KX-TG2000B. • USE ONLY WITH Panasonic AC ADAPTOR PQLV12 (Order No. PQLV12Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.
Installation Connecting the Telephone Line Cord(s) Connect the telephone line cord(s) to the base unit.
4-Wire Telephone Line Cord with GREEN Plugs Single-Line Telephone Jacks (RJ11C) LINE1 2-Wire Telephone Line Cord with TRANSPARENT Plugs Preparation LINE2 Chapter 1 To connect two single-line telephone jacks LINE 2 LINE 1/2 GREEN Plug TRANSPARENT Plug If you use the unit as a single-line telephone only 2-Wire Telephone Line Cord with TRANSPARENT Plugs Single-Line Telephone Jack (RJ11C) LINE 2 LINE 1/2 TRANSPARENT Plug LINE1 • With this connection, you can only use LINE 1.
Installation Connecting the AC Adaptor to the Charger Power Outlet (AC 120 V, 60 Hz) AC Adaptor KX-TCA1 Bottom of the charger Fasten the AC adaptor cord to prevent it from being disconnected. • USE ONLY WITH Panasonic AC ADAPTOR KX-TCA1 (Order No. KX-TCA1-G). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) Handset Battery Charge Place the cordless handset on the charger and charge for about 8 hours before initial use.
Chapter 1 Handset battery strength You can check the battery strength on the handset display. The battery strength is shown as in the chart below. Display prompt Battery strength Fully charged Preparation Medium Low (flashing) Needs to be recharged. Recharge Recharge the battery when: — “Recharge” is displayed on the handset, —“ ” flashes on the handset display, or — the handset beeps intermittently while it is in use.
Programmable Settings Programming Guidelines Base Unit Handset This unit has various programmable functions. Most of them are selected from the function menu on the display (p. 24). (ENTER) (FUNCTION) Navigator Key ( , , I, H) (ENTER) Navigator Key ( , , I, H) (EXIT) (FUNCTION/EXIT) How to select a function item from the menu 1. Press (FUNCTION) while in the standby mode. The main menu is displayed. Base Unit 2. You can scroll through the menu by Ex. “Ringer setting” is at the arrow. pressing or .
1 Base unit: Press (FUNCTION). 2 Press or until the arrow points to “Registration”, and press H. 3 Press or until the arrow points to “HS registration”, and press H. Handset registering 4 Cordless handset: Press (FUNCTION). 5 Press or until the arrow points to “Registration”, and press H. 6 While “HS registration” is at the arrow, press H.
Programmable Settings Date and Time Adjustment Base Unit Make sure that the base unit is in the standby mode. 1 2 Press (FUNCTION). Press or until the arrow points to “Date and time”, and press H. Date:2000.01.01 Time:12:00 AM ∨=PM ENTER=Save 3 4 • If you enter a wrong number, press I or H to move the cursor to the incorrect number. Enter the correct number. 5 Press (ENTER). • A beep sounds. The clock starts working. • To return to the standby mode, press (EXIT). 9:30PM APR.
If your lines have touch tone service, set to “Tone”. If rotary or pulse service is used, set to “Pulse”. Select the mode for each line. Your phone comes from the factory set to “Tone”. Make sure that the base unit is in the standby mode. Press (FUNCTION). 2 Press or until the arrow points to “Dial setting”, and press H. 3 While “Set dial mode” is at the arrow, press H. 5 Press (ENTER). • A beep sounds. • To return to the standby mode, press (EXIT).
Programmable Settings Selecting the Ringer Volume Base Unit Handset You can set the base unit and cordless handset ringer volumes to HIGH, LOW or OFF. If set to OFF, the base unit/handset will not ring. Your phone comes from the factory set to HIGH. Programming must be carried out separately for the base unit and cordless handset(s). Make sure that the base unit/cordless handset is in the standby mode. 1 2 Press (FUNCTION). 3 While “Ringer volume” is at the arrow, press H.
This feature allows you to specify which extensions (including the base unit) can answer calls for each line. To stop certain extensions ringing for incoming calls on the line, remove the extensions from the ring group of the line. The extensions can make a call using the line. Make sure that the base unit is in the standby mode. Press (FUNCTION). 2 Press or until the arrow points to “Ringer setting”, and press H. 3 Press or until the arrow points to “Ring group”, and press H.
Programmable Settings Function Menu Table Base Unit Handset You can use the following functions to customize your system according to your needs. After pressing (FUNCTION), the main menu is displayed. Most items in the main menu have a sub-menu. The sub-menu is shown after selecting the item in the main menu. See the corresponding pages for function details. Main menu items are written in bold and sub-menu items are under each main menu item on this page. Base unit Save directory (p. 36) Date and time (p.
The Unit Capabilities (Operating More than One Handset) This unit can handle up to 2 external telephone lines which are provided by a telephone company, or up to 2 internal lines for intercom calls. You can expand the unit capabilities by registering up to 8 cordless handsets at the base unit (p. 19, 53). How many external calls and intercom calls can be conducted by how many users at one time? Ex.
Making Calls Base Unit Handset Two calls can be handled simultaneously on separate telephone lines by the base unit and a cordless handset (or by 2 cordless handsets). With the Base Unit When you lift the handset to make a call, the unit will automatically select a free line. (To change the line selection, see page 49.) Dial a phone number. To hang up, replace the handset.
To dial after confirming the entered number 1 Enter a phone number. To adjust the handset volume (High, Medium or Low) or the speaker volume (8 levels) Press 1112222 while talking. • Each time you press or volume level will change. , the • If you misdial, press (CLEAR). Digits are erased from the right. • To cancel, press (EXIT). Ex. Handset volume: High Lift the handset or press (DIGITAL!SP-PHONE). Low❚ ❚ ❚ ❚ ❚ ❚ ❚ ❚ High 3 When the other party answers, talk into the handset or MIC.
Making Calls To put a call on hold To release the hold Press (HOLD). Press the line button whose indicator is flashing. • “Hold” and the line number are displayed. • If using the handset, you can replace it on the cradle. • If a call is kept holding for 3 minutes, a warning tone will sound. After 2 additional minutes on hold the automated attendant will respond to the caller and he/she can call a handset or leave a message following the Incomplete Call Handling Menu (p. 64).
To dial after confirming the entered number To redial the last number dialed 1 Press (TALK) and press (REDIAL). Enter a phone number. To redial using the redial list 1112222 2 • You can press a line button instead of pressing (TALK). • The line number is displayed. • After a few seconds, the display will show the length of the call. To hang up, press (TALK) or place the handset on the charger.
Answering Calls Base Unit Handset Two calls can be handled simultaneously by the base unit and a cordless handset (or by 2 cordless handsets). When a call is being received, the unit rings and “Incoming call” is displayed. The called line indicator flashes quickly on the base unit and the line status icon flashes quickly on the handset display. The line is automatically selected when you answer the call.
Using the Other Line During a Conversation Base Unit Handset During a conversation, if an incoming call is being received on the other line, the line indicator on the base unit and the line status icon on the handset display will flash quickly. If you are using the cordless handset, you will hear two tones. You can answer the second call while holding the first call. You can also make a call without terminating the first call.
Intercom Base Unit Handset A 2-way intercom is possible between the base unit and a cordless handset or between two cordless handsets. Each number assigned to a handset at registration is the extension number (p. 19, 53). The base unit extension number is 0. INTERCOM Buttons (TALK) MIC , (INTERCOM) (DIGITAL!SP-PHONE) and Indicator Making Intercom Calls With the base unit 1 2 To page all handsets, press INTERCOM (ALL). To page one handset, press the corresponding INTERCOM button ((1) to (8)). Ex.
With the cordless handset 1 Press (INTERCOM). Press extension No. to call 2 To page the base unit, enter (0). To page another handset, enter the extension number ((1) to (8)). Ex. Handset 1 paging Base Unit Calling[1]→[0] 3 To end the intercom, press (TALK) or place the handset on the charger. Intercom 00-00-00 Off 00-07-15 With the cordless handset: After the rings, press (TALK) or lift the handset off the charger. To end the intercom, press (TALK) or place the handset on the charger. Ex.
Transferring a Call Base Unit Handset You can transfer an external call between the base unit and a cordless handset, or between two cordless handsets. With the base unit With the cordless handset 1 1 During a call, press the corresponding TRANSFER button ((1) to (8)) to page the handset. To page all handsets, press TRANSFER (ALL). • The call is put on hold and the line indicator flashes. • Even if you press TRANSFER (ALL), only the handset user who answers first can take the transferred call.
Conference Base Unit Handset This feature allows you to join two other calls to make a conference call. At least one of the other two parties should be on an external line. Conference with two external calls 1 3 Press the other line button to make or answer a second call. Press (HOLD) to put the first call on hold. 2 If using the base unit: Press the corresponding INTERCOM button ((1) to (8)) to page the handset. OR If using the cordless handset: To page the base unit, enter (0).
Using the Directory Base Unit Handset You can store names and phone numbers in both the base unit and cordless handset directories. The base unit can store up to 100 items. Each cordless handset can store up to 50 items. All directory items are sorted by the first word in alphabetical order. Using the directories, you can make a call by selecting a name on the display. Storing Names and Numbers in the Directory Make sure that the base unit/cordless handset is in the standby mode. 1 Press (FUNCTION).
Selecting characters to enter names The base unit and cordless handset dialing buttons ((0) to (9)) can be used to enter letters and symbols. The letters are printed on the dialing buttons. Pressing each button selects a character as shown below. Keys Number of times key is pressed 3 4 5 6 7 8 9 10 11 (1) # & ’ ( ) , – .
Using the Directory Dialing from the Directory 1 2 Press I or H to enter the directory. Press item. or to find the desired • All directory items are sorted in the order shown on the right. 3 Directory list ∨∧ H= C a l l e r ’ s l i s t Press . Alphabet letter If using the base unit: Lift the handset or press (DIGITAL!SP-PHONE). OR If using the cordless handset: Press (TALK). • The number is dialed automatically. • You can press a line button instead of pressing (DIGITAL!SP-PHONE) or (TALK).
Editing an Item in the Directory Make sure that the base unit/cordless handset is in the standby mode. 1 2 Press I or H to enter the directory. 3 Press (EDIT). 6 7 to find the directory item you want to edit. • If you do not need to change the name, go to step 5. Edit the name using the dialing buttons, up to 16 characters (p. 37). Enter Jane IH name: ENTER=Next • To move the cursor, press I or H. Enter name: Jane Walker ENTER=Next IH Press (ENTER).
Caller ID Service This unit is compatible with a Caller ID service offered by your telephone company. After subscribing to a Caller ID service, the calling party’s information will be shown on the base unit and cordless handset displays after the first ring. The base unit can record information of up to 50 different callers in the caller list. Each cordless handset can record information of up to 30 different callers in the Caller List.
Using the Caller List Base Unit Handset If you have received new calls, “Received calls” will be displayed in the standby mode. Base Unit Cordless Handset 12:00AM JAN. Received 1 [1] Received calls calls Caller List information includes the caller’s name and phone number, the time and date the call was received, and the number of times that caller called. With the cordless handset Make sure that the base unit is in the standby mode. Make sure that the cordless handset is in the standby mode.
Using the Caller List What “√” means When you have viewed a new call, NANCY BROWN answered the call or called back the caller, 1 - 0 0 0 - 2 2 2 - 3 3 3 3 “√” will be added to the caller information. 3:10P JUN.10 √ If a caller calls more than once The number of times the same caller called is displayed (×2 to ×9). The date and time of the most recent call will be recorded. After checking, ×2 to ×9 will be replaced with “√”. Ex. The caller called 5 times. NANCY BROWN 1-000-222-3333 3 : 1 0 P J U N .
Editing the Caller’s Phone Number The unit can edit a phone number into one of 4 patterns. Make sure that the base unit/cordless handset is in the standby mode. 1 Press or to enter the list. 30 ∨∧ 3 Press (EDIT) to select a pattern. Each time you press (EDIT), the number is rearranged into one of 4 different patterns. to find the a Phone no. b Area code – Phone no. c 1 – Phone no. FRED PARKER 1-234-321-5555 11:20A JAN.12 FRED PARKER a 321-5555 11:20A FRED JAN.
Using the Caller List Storing Caller List Information in the Directory The base unit and cordless handsets can store names and phone numbers that are in the Caller List into the directory. Make sure that the base unit/cordless handset is in the standby mode. 1 Press or to enter the list. 30 ∨∧ 2 Press caller. or to find the desired • If the number requires editing, see page 43. 3 Press (ENTER). new calls H= D i r e c t o r y CINDY TURNER 1-234-456-7890 11:20A JAN.
Erasing Caller List Information After checking the Caller List, the base unit and cordless handsets can erase some or all of their entries. Make sure that the base unit/cordless handset is in the standby mode. To erase a specific caller from the Caller List 1 Press 2 Press or to find the caller you want to erase from the caller list. 3 Press (CLEAR). or to enter the list. new calls H= D i r e c t o r y TOM REAGAN 1-666-444-5555 12:20A JAN.
Special Features How to Use the PAUSE Button Base Unit Handset (For Analog PBX Line/Long Distance Service Users) We recommend you press (PAUSE) if a pause is required for dialing with a PBX or to access a long distance service. Ex. Line access number (9) (PBX) (9) ➡ (PAUSE) ➡ Phone number • Pressing (PAUSE) once creates a 3.5 second pause. This prevents misdialing when you redial or dial a stored number. • Pressing (PAUSE) more than once increases the length of the pause between numbers.
Setting the Key Lock Handset You can lock all the buttons and the navigator key of the cordless handset. Only incoming calls are accepted until the key lock is canceled. Make sure that the cordless handset is in the standby mode. Key lock [1] Press and hold (FUNCTION) until a short beep sounds. • In this mode emergency calls cannot be made. Key lock mode must be canceled. To cancel the key lock, press and hold (FUNCTION) until a short beep sounds. • “Key lock” will disappear.
Other Programmable Settings Setting the Auto Talk Feature Handset The Auto Talk feature allows you to answer a call by lifting the cordless handset off the charger without pressing (TALK). To view caller’s information on the display after lifting the handset, turn this feature OFF. Your phone comes from the factory set to ON. Make sure that the cordless handset is in the standby mode. 1 Press (FUNCTION). 4 Select “Off” or “On by pressing or .
Calling Line Selection Base Unit Handset The base unit and cordless handsets will automatically select a free line when you make a call. You can change the calling line selection of the base unit and handsets. Programming must be carried out separately for the base unit and cordless handset(s). Make sure that the base unit/cordless handset is in the standby mode. Press (FUNCTION). 2 If using the base unit: Press or until the arrow points to “Line setting”, and press H.
Other Programmable Settings Setting Call Restriction Numbers Base Unit You can prevent selected phone numbers from being dialed by the base unit and cordless handsets. Phone numbers with the restricted leading digits cannot be dialed out. You can assign up to 4 call restriction numbers (up to 11 digits each) to the base unit and handsets. If you try to dial the restricted numbers, busy tones will sound and “ Call restriction” will be displayed. Your phone comes from the factory set to OFF.
To cancel the restricted handset(s) and/or base unit Repeat steps 1 to 4 on page 50, and press to select “Ext.#”. Erase the base unit and/or handset number(s) by pressing the dialing button(s) ((0), (1) to (8)), and press (ENTER). To cancel the restriction Repeat steps 1 to 3 on page 50. Select the restriction number “1” through “4” by pressing the dialing button ((1) to (4)). Press (CLEAR), and press (ENTER). Incoming Call Tone Base Unit Handset Press (FUNCTION).
Other Programmable Settings Setting the PIN Base Unit A 4-digit PIN (Personal Identification Number) prevents unauthorized persons from registering a cordless handset at the base unit and using it. Once the PIN is set, the PIN is required for registration of the cordless handsets (p. 53). Make sure that the base unit is in the standby mode. 1 Press (FUNCTION). 2 Press or until the arrow points to “Registration”, and press H. 3 While “Set PIN” is at the arrow, press H.
Registering Optional Cordless Handsets Using the PIN Base Unit & Handset The included cordless handset has been pre-registered with the base unit. You will have to register optional cordless handsets. Handsets will not operate unless registered with the base unit. A handset will be assigned the number at registration. The handset number is used as the extension number (p. 32, 58). After storing the PIN (p. 52), you must enter it at registration. Only one handset can be registered at a time.
Other Programmable Settings Canceling Cordless Handset Registration Base Unit & Handset If you no longer need to use a cordless handset or if you need to register a handset to a different base unit of the same model, it may be necessary to cancel the registration. Only one handset can be canceled at a time. Make sure that the base unit and cordless handset are in the standby mode. Base unit Cordless handset 1 2 Press (FUNCTION). 1 2 Press (FUNCTION).
Selecting the Line Mode Base Unit If the line is connected to a low voltage system such as a PBX, set to “B”. Otherwise, the line indicator may not operate properly, the Call Waiting Caller ID feature may not be used (p. 46), you may not hear the incoming call tone (p. 51), and the unit may not alert your pager (p. 82). Both lines are preset to “A”. Make sure that the base unit is in the standby mode. Press (FUNCTION). 3 Press or until the arrow points to “Set line mode”, and press H.
Voice Mail System The Voice Mail System allows you to receive and deliver voice messages using mailboxes. The unit accommodates one general delivery mailbox and a maximum of 8 personal mailboxes which are assigned to the registered cordless handsets. The mailbox numbers are the same as the handset numbers. The Voice Mail System works fully with the Automated Attendant System, which routes incoming calls to a specified mailbox and allows a caller to leave a message (p. 58).
Assign a 4-digit password (0000-9999) to each mailbox to prevent unauthorized persons from accessing mailboxes and listening to the messages remotely from a touch tone phone. The factory preset of the general delivery mailbox is “0000”. The preset password for each mailbox is a 4-digit number using the mailbox number. (Ex. “1111” for Mailbox 1, “2222” for Mailbox 2) Each password must be unique. You can stop unauthorized accesses to your personal mailbox from the cordless handset using this password.
Automated Attendant System How Automated Attendant System Works The Automated Attendant System is a flexible communication tool that can enhance your productivity by improving your call management. The automated attendant answers incoming calls and then routes the callers to the base unit or the desired cordless handset. The base unit plays the role of operator with the cordless handsets as the extensions. The extension numbers are the same as the handset numbers (p. 19, 53).
The Automated Attendant System can be set to either line. You can record up to 5 greeting messages of up to 2 minutes each. The same greeting message can be used on either line. The same messages can be used for the Answering System (p. 65). We recommend you record brief greeting messages (see sample on next page) in order to leave more time for recording new messages.
Automated Attendant System To turn on the Automated Attendant System and record a greeting message If the line’s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. 1 Press the line’s (ANSWER!ON) button. 2 3 Press H within 10 seconds. 4 Select “Greeting1” by pressing or . • The ANSWER ON indicator lights. • The current setting is displayed. Select “Auto attendant” by pressing or , and press H. Auto answering Prerecord greet.
If the line’s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. 1. Press the line’s (ANSWER!ON) button, and press H within 10 seconds. 2. Select “Auto attendant” by pressing or , and press H. 3. Select “Greeting1” through Greeting3 check “Greeting5” by pressing or , :00 and press H. 1=Change 2=OK • You can go back to the previous display by pressing I. 4. To select the message, press (2). OR To change the message: Press (1). Press H to start recording.
Automated Attendant System Recording a Personal Greeting Message Handset If the handset answer mode is ON, callers will hear a pre-recorded personal greeting message after reaching your handset’s mailbox, as follows: “Sorry, no one is available to answer the call. Please leave a message at the tone.” You can also record your own greeting message of up to 2 minutes. We recommend you record a brief greeting message (see sample below) in order to leave more time for recording new messages.
When a caller specifies an extension by pressing the extension number ((1) to (8)) followed by (#), the call is connected to that extension, and the extension can take the call. If the extension user is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller. If the handset answer mode is ON (p. 61), the caller can leave a message in the mailbox. • If a caller presses an invalid extension number, “Sorry this number is not assigned” is announced.
Automated Attendant System Call Operator Status When a caller specifies the operator by pressing (0) and (#), the call is connected to the operator. If the operator is on another call or does not answer, a list of options (Incomplete Call Handling Menu) is announced to guide the caller. The caller can leave a message in the general delivery mailbox or call an extension. The operator will also be responsible for answering and handling calls that have been transferred.
Answering System The Answering System allows the unit to answer calls with a greeting message. Callers can leave a message in the general delivery mailbox. You can assign this system to either line. Select the number of times the unit rings before the Answering System answers a call, from “2” to “7” or “Toll saver”* (factory preset). You can record up to 5 greeting messages of up to 2 minutes each. The same greeting message can be used on either line.
Answering System To turn on the Answering System and record a greeting message We recommend you record brief greeting messages (see sample below) in order to leave more time for recording new messages. If the line’s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. 1 Press the line’s (ANSWER!ON) button. 2 3 Press H within 10 seconds. 4 Select the number of rings, “2” to “7” or N u m b e r o f r i n g s “Toll saver”* (p. 65), by pressing :Toll saver ∨∧ or and press H.
If the line’s ANSWER ON indicator lights, press the (ANSWER!ON) button to turn it off. 1. Press the line’s (ANSWER!ON) button, and press H within 10 seconds. 2. While “Auto answering” is at the arrow, press H. 3. Select the number of rings, “2” to “7” or “Toll saver”* (p. 65), by pressing or , and press H. • You can go back to the previous display by pressing I. 4. Select “Greeting1” through “Greeting5” by pressing or and press H. Greeting3 , 1=Change 5. To select the message, press (2).
Listening to Messages with the Base Unit If the (VOICE MAIL) button flashes, new messages have been received in the general delivery mailbox. The base unit user (operator) will be responsible for handling the following aspects of the general delivery mailbox: —checking the mailbox for messages and transferring them to the appropriate mailboxes. —erasing unnecessary messages to lengthen remaining recording time for new messages. During playback the (VOICE MAIL) button lights.
During playback To repeat a message Press (1) or I. (If you press within 5 seconds of playback, the previous message will be played.) To skip a message Press (2) or H. (The next message is played.) To stop operation Press (STOP). • To resume playback, press (STOP). • If you do not press any button for 60 seconds, the unit will return to the standby mode. To adjust the speaker volume (8 levels): Ex. Level 8 Press or during playback. • Each time you press level will change.
Listening to Messages with the Base Unit Transferring a Message After listening to a message left in the general delivery mailbox, you can transfer it to other mailboxes. 1 During playback or before the start of the next message, press (7). Transfer message Enter mailbox # • “Enter the destination mailbox number” is announced. 2 Enter the destination mailbox numbers using the corresponding dialing buttons ((1) to (8)) or (ALL) for all mailboxes. Transfer message BoxNo.
Listening to Messages with the Cordless Handset Listening to new messages 1 While the handset is in the standby mode, press . New messages playback =Command menu • If the direct handset access mode is OFF (p. 57), enter the mailbox password and press (#). • The unit announces the mailbox number and the number of new messages. New messages are played. 3 After listening to all new messages, the Command Menu is announced and displayed: “To play all messages, press 1. To deliver a message, press 2. (p.
Listening to Messages with the Cordless Handset During playback To repeat a message Press (1) or I. (If you press within 5 seconds of playback, the previous message will be played.) To skip a message Press (2) or H. (The next message is played.) To adjust the handset volume (High, Medium or Low): Press or during playback. Ex. High • Each time you press change. or , the volume level will Loud Low ❚ ❚ ❚ ❚ ❚ ❚ ❚ High For Caller ID service users (p.
We recommend you erase unnecessary messages after each playback. While the message you want to erase is being played or before the start of the next message, press (3) or (CLEAR). • A beep sounds and “Message erased” is heard. • The unit will play the next message. Listening to Messages in the General Delivery Mailbox You can access the general delivery mailbox from your handset. 1 While the handset is in the standby mode, press 2 Press (4). 3 . • If the direct handset access mode is OFF (p.
Delivering Your Own Message Base Unit Handset The base unit user or cordless handset users can send an identical message of up to 3 minutes, to several mailboxes in a single operation. With the base unit With the cordless handset 1 1 While the base unit is in the standby mode, press . • If the direct handset access mode is OFF (p. 57), enter the mailbox password and press (#). • If you have new messages, listen to all of them. • If you have new messages, listen to all of them. 2 Press (2).
Other Voice Mail System Features While a caller is recording a message in the general delivery mailbox, you can monitor the call through the speaker of the base unit. If both lines are receiving calls at the same time, only the first one can be monitored. You can answer the call by lifting the base unit handset, pressing (DIGITAL!SP-PHONE) or the relevant line button. If the call monitoring feature is not required, turn it OFF by pressing (STOP).
Other Voice Mail System Features Transferring a Call to a Personal Mailbox Base Unit After the base unit user (operator) answers an incoming call, the call can be transferred to a mailbox of the person the caller wishes to speak to, where the caller can leave a message. To transfer to a personal mailbox, calls must be sent through the General Delivery Mailbox by the operator. The caller can then enter the extension number and the # sign to reach the mailbox.
After each message is played, the Message Menu is announced and displayed on the base unit and cordless handset as a guide (p. 68, 71). With a touch tone phone from a remote location, this menu is also announced (p. 79). To delete this menu, turn the feature OFF. Your phone comes from the factory set to ON. Programming must be carried out separately for the base unit and cordless handset(s). Make sure that the base unit/cordless handset is in the standby mode. 1 Press (FUNCTION).
Other Voice Mail System Features Erasing All Messages in Mailboxes Base Unit The base unit user can erase all incoming messages in any mailbox. Greeting messages can also be erased at the same time if required. Inform the mailbox owners before erasing and check that there are no new messages in the mailboxes. Make sure that the base unit is in the standby mode. 1 Press (FUNCTION). 2 Press or until the arrow points to “Voice mail”, and press H.
Remote Operation from a Touch Tone Phone How to Access the Voice Mail System Call the line’s phone number to which the Automated Attendant System or the Answering System is assigned. Press (*) and enter your mailbox password during or after the greeting message. • Automated voice prompt will not come on until the last digit of the password (p. 57) is entered. • A beep sounds and then “Mailbox (No.)” or “This is the general delivery mailbox” is heard. “To repeat this message, press 1.
Remote Operation from a Touch Tone Phone During message playback During playback or before the start of the next message; To repeat the message, press (1). To play the next message, press (2). To erase the message, press (3). To transfer a message After listening to a message, you can transfer it to other mailboxes. 1. During playback or before the start of the next message, press (7). 2. Enter the destination mailbox numbers using the corresponding dialing buttons ((0), (1) to (8)).
After entering your mailbox, you can switch to the general delivery mailbox to listen to messages. 1. While the Command Menu is announced (p. 79), press (4). • “This is the general delivery mailbox” is heard. • After the number of new messages is announced, new messages will be played. 2. After listening to all new messages; To listen to all messages, press (1). To return to your mailbox, press (4). To end the operation, press (*) and hang up.
Pager Call Base Unit Handset This feature allows the unit to alert your pager when your mailbox has received an incoming message from an outside caller. (When a message has been transferred or delivered from another user, the unit will not alert your pager.) You can retrieve the message from a touch tone telephone (p. 79). If you subscribe to a Caller ID service, the caller’s telephone number will be displayed on your pager.
After storing one of the unit’s phone numbers, you can check that pager number is stored correctly. This phone number will be displayed on your pager if the message is received from an area which does not provide a caller ID service or a caller requests not to show his/her information. 1 2 3 Press (FUNCTION). Press or until the arrow points to “Pager setting”, and press H. Press or until the arrow points to “Pager display #”, and press H. • “Enter display #” is displayed.
Pager Call To erase the pager number 1. Press (FUNCTION), and press or until the arrow points to “Pager setting”, and press H. 2. While “Pager number” is at the arrow, press H. 3. Press (CLEAR). 4. Press (ENTER). •The pager call mode will automatically return to OFF (see below). To erase the pager display number 1. Press (FUNCTION), and press or until the arrow points to “Pager setting”, and press H. 2. Press or until the arrow points to “Pager display #”, and press H. 3. Press (CLEAR). 4. Press (ENTER).
Using the Handset Belt Clip You can hang the cordless handset on your belt or pocket using the belt clip. To attach the belt clip To remove the belt clip Wall Mounting for the Charger The charger can be wall mounted. Install screws using the wall template on the right. Connect the AC adaptor. Mount the charger, then slide it down.
Using an Optional Headset Base Unit Handset Plugging an optional headset into the base unit or cordless handset allows a hands-free phone conversation. Please use only the Panasonic KX-TCA88 headset. To order, call the accessories telephone number on page 3. With the Base Unit Connecting the headset to the base unit Connect the headset to the headset jack as shown. (HEADSET) Headset Jack Fasten the headset cord to prevent it from being disconnected.
Making/Answering calls 1 2 Press (HEADSET) to make or answer a call. • You can press the line button instead of pressing (HEADSET). • If you misdial when making a call, press (HEADSET) twice and dial again. To hang up, press (HEADSET). Intercom 1 To make an intercom call: To page all handsets, press INTERCOM (ALL). To page one handset, press the required INTERCOM button ((1) to (8)). • To stop paging, press (HEADSET). To answer an intercom call: Press (HEADSET).
Using an Optional Headset With the Cordless Handset Connecting the headset to the cordless handset Open the headset jack cover, and connect the headset to the headset jack as shown. Headset Jack When the headset is connected, make sure to use the headset to talk with the caller. If you want to have a normal cordless phone conversation, disconnect the headset.
Clearing Settings Base Unit Handset With the base unit The following settings of the base unit and the registered cordless handsets will return to the factory preset.
Handset Battery Replacement If “Recharge” is displayed and/or “ ” flashes after being fully charged, replace the battery with a new Panasonic HHR-P506 (PQHHR150AA21) battery. To order, call the accessories telephone number on page 3. 1 Remove the cover by sliding while pressing the arrow. 2 Replace the battery, and close the cover. 3 Be sure to charge the new battery for about 8 hours in order to display the battery strength prompt correctly (p. 17).
RESET Button If the unit does not work, press (RESET) on the bottom of the base unit with a pointed object, such as a pen. • After pressing (RESET), the adjusted date/time will be erased. Readjust the date/time (p. 20). RESET RE SE T RESET Button Adding Another Phone Standard Telephone Useful Information If the backup battery has been discharged during a power failure, the unit will not work. If required, you can connect a standard telephone on the same line using the Panasonic T-adaptor KX-J66.
Error Messages Display messages If the unit detects a problem, one of the following messages will be displayed on the base unit or cordless handset. Error beeps or a busy tone will sound. Display message No link to base. Walk closer to base & try again (cordless handset only) Recharge (cordless handset only) The cordless handset has lost communication with the base unit. Walk closer to the base unit, and try again. The handset battery needs to be charged.
Display message Message full (base unit only) Cause & Remedy The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (p. 70, 73). Call restriction The dialed number is restricted. Cancel the restriction (p. 51). Please set pager number You tried to check the number or set the unit to call the pager without first storing the pager number (p. 82). Incorrect PIN. Try again. You entered a wrong PIN (p. 52, 53). Enter the correct PIN.
Error Messages Voice messages If the unit detects a problem, one of the following messages will be announced. Voice message Cause & Remedy “Sorry, there is no space for recording” The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (p. 70, 73, 80). “Incorrect entry” An invalid extension number was entered when transferring or delivering a message. Make sure that the handset is registered to the base unit (p. 19, 53).
Before Requesting Help With the base unit Problem Remedy The unit does not ring. • The ringer volume is set to OFF. Select HIGH or LOW (p. 22). • If 2 cordless handsets are in use, the unit may not ring. The handset users will hear incoming call tones. • The base unit is removed from the ring group. Add to the ring group (p. 23). The line indicators do not work properly. • Check the settings (p. 12–17). • The line mode selection is incorrect (p. 55). You cannot dial.
Before Requesting Help 96 Problem Remedy While programming or searching, the unit starts to ring and stops the program/search. • To answer the call, lift the handset, press (DIGITAL!SP-PHONE) or the line button whose indicator is flashing quickly. Start again from the beginning after hanging up. The caller’s information is not displayed. • The base unit is removed from the ring group. Add to the ring group (p. 23). • Other telephone equipment may be interfering with your phone.
With the cordless handset Problem Remedy “No link to base. Walk closer to base & try again” is displayed and an alarm tone sounds. • You are too far from the base unit. Walk closer to the base unit and try again. • Raise the base unit antenna. Static, sound cuts in/out, fades. Interference from other electrical units. • Locate the cordless handset and the base unit away from other electrical appliances (p. 4). • Walk closer to the base unit. • Raise the base unit antenna. The unit does not ring.
Before Requesting Help 98 Problem Remedy You cannot make a call even if there is a free line. • If 2 other handsets or the base unit and another handset are in use, you may not be able to make a call. Try again later. You cannot page another cordless handset or the base unit. • If 4 other cordless handsets are in use, you may not be able to page. Try again later. • The handset is too far from the base unit. • The base unit or the handset is in use.
When a second call is received on the same line, the unit does not display the new caller’s information. • If another call is received on the same line while; – the Automated Attendant System or Answering System is responding to a call, or – a call is placed on hold, the caller information will not be displayed. • The line mode selection is incorrect. See page 55. You cannot redial the last number dialed. • If the last number dialed was more than 32 digits long, the number will not be redialed.
Before Requesting Help Voice Mail System/Automated Attendant System/ Answering System Problem 100 Remedy The Automated Attendant System or Answering System is on, but incoming messages are not recorded. • The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (p. 70, 73). “Message full” flashes on the base unit display, and no new messages are recorded.
Problem During playback, incoming call tones are heard. Remedy • To answer the call, press the called line button. To resume playback, press after hanging up. The display does not show • If the caller is not stored in the caller list, the name and/or number of the caller’s information will not be the caller whose message displayed. is being played. The unit does not alert your • The line mode selection is incorrect. See pager. page 55.
Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3. Unplug this unit from AC outlets before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this unit near water, for example, near a bathtub, washbowl, kitchen sink, or the like. 5.
CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. 3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. 4.
FCC and Other Information If requested by the telephone company, inform them as follows: FCC Registration No. .............................................(found on the bottom of the unit) Ringer Equivalence ............................................................................................0.2B The particular telephone lines to which the equipment is connected. This unit must not be connected to a coin operated line. If you are on a party line, check with your local telephone company.
Privacy of communications may not be ensured when using this phone. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Index A Access to General Delivery Mailbox ...............................................56, 57, 79 Access to personal mailbox ...56, 57, 79 Accessories ..........................................3 Answering calls ..................................30 Auto answering mode ........................65 Auto talk .......................................30, 48 Automated Attendant setting ..............59 Automated Attendant System ............58 B Backlit LCD ........................................11 Base location.
K Key lock..............................................47 L Line mode ..........................................55 Line selection .....................................49 Listening to voice mail messages ...............................................68, 71, 73 Location of buttons .....................8, 9, 10 LR, Long recording mode...................75 M Mailbox password ..............................57 Making Calls.......................................26 Making Calls, Base SP-phone .....
For product service • Call 1-800-211-PANA(7262) for the location of an authorized servicenter. • Panasonic’s e-mail address for customer inquiries: consumerproducts@panasonic.com for customers in the USA or Puerto Rico ONLY When you ship the product • Carefully pack your unit, preferably in the original carton. • Attach a letter, detailing the symptom, to the outside of the carton. Symptom • Send the unit to an authorized servicenter, prepaid and adequately insured.
