Pure IP-PBX Operating Manual Model No. KX-TDE100 KX-TDE200 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDE100/KX-TDE200: PMMPR Software File Version 1.
Feature Highlights IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labeling and/or Bluetooth R wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone). IP Softphone You can install a software-based telephone (Panasonic IP Softphone) on your computer to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone.
Phone Assistant (PA) ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. This application allows you to use your computer to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently.
In This Manual, • The following abbreviations are used: APT → Analog Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SIP Extension → Session Initiation Protocol Extension SLT → Single Line Telephone • The illustrations of the PBX are based on the KX-TDE200. • The following icons are used frequently.
Notes for SIP Extension Users Before using a SIP Extension, please read the following notes. a. The following features are available for SIP Extension users: – – – – Making calls Answering calls Holding calls Transferring calls (You cannot go on-hook before the transferred party answers.) b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the top left of each operation. c.
Important Information SAVE THESE INSTRUCTIONS SECURITY PRECAUTIONS In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in: • Loss, leakage, falsification or theft of user information. • Illegal use of the PBX by a third party. • Interference or suspension of service caused by a third party. What is User Information? User Information is defined as: 1.
WARNING • • • • • • • • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICE CENTER.
Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Clean with a damp cloth. 4.
Attention • • • Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the CO lines: 1.
When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product Service Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. Notification to the Telephone Company This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF03AKX-TDA100. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer.
7. Combined Use with Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
For Cell Station CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void user's authority to operate this device. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Table of Contents 1 Operation............................................................................................... 17 1.1 1.1.1 1.2 1.2.1 1.2.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.3.11 1.3.12 1.3.13 1.3.14 1.3.15 1.3.16 1.3.17 1.3.18 1.3.19 1.3.20 1.3.21 1.3.22 1.3.23 1.3.24 1.3.25 1.3.26 1.3.27 1.3.28 1.3.29 1.3.30 1.3.31 1.3.32 1.3.33 1.3.34 1.3.35 1.3.36 1.3.37 1.3.38 1.3.39 1.3.40 14 Before Operating the Telephones.............................................
1.3.41 1.3.42 1.3.43 1.3.44 1.3.45 1.3.46 1.3.47 1.3.48 1.3.49 1.3.50 1.3.51 1.3.52 1.3.53 1.3.54 1.3.55 1.3.56 1.3.57 1.3.58 1.3.59 1.3.60 1.3.61 1.3.62 1.3.63 1.3.64 1.3.65 1.3.66 1.3.67 1.3.68 1.3.69 1.3.70 1.3.71 1.3.72 1.3.73 1.3.74 1.3.75 1.3.76 1.3.77 1.4 1.4.1 1.4.2 1.4.3 1.4.4 2 ICD Group Features—Supervisory................................................................................... 96 Message Waiting ........................................................................................
3 Customizing Your Phone & System.................................................. 163 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 4 Personal Programming................................................................................................. 164 Programming Information................................................................................................ 164 Personal Programming............................................................................................
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use the following types of telephone with this PBX: • Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) • SIP Extension (SIP Hardphone/SIP Softphone) • Panasonic Proprietary Telephone (PT) (e.g., KX-T7636) • Panasonic Portable Station (PS) (e.g., KX-TD7690) • Single Line Telephone (SLT) (e.g.
1.1 Before Operating the Telephones Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations. A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).
1.1 Before Operating the Telephones Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. See "Programming" for Related Programming if necessary. desired no. Seize a CO line (One of the following). OR • Press the CO button.
1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone. Buttons on the PT SP-PHONE: Used for hands-free operation.
1.1 Before Operating the Telephones TRANSFER: Used to transfer a call to another party. TRANSFER FLASH/ RECALL VOICE CALL MUTE PROGRAM RELEASE HOLD: Used to place a call on hold. HOLD CONF (Conference): Used to establish a multiple party conversation. FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL button while on-hook.
1.1 Before Operating the Telephones Programmable Feature (PF): Located on the upper part of the Flexible button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.) (PF) SELECT SELECT: Used to select the displayed item or to call the displayed phone number. ENTER: Used to confirm the selected item.
1.1 Before Operating the Telephones Button Feature Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination. Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination. Account Used to enter an account code. Conference Used to establish a multiple party conversation. Terminate Used to disconnect the current call and make another call without hanging up.
1.1 Before Operating the Telephones Button Feature Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension. Network Direct Station Selection (NDSS) Used to access an extension connected to other PBXs in the network with one touch. CTI Used to access CTI features. Check-in Used to switch the room status of extensions from Check-out to Check-in. Check-out Used to switch the room status of extensions from Check-in to Check-out.
1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call PT and SLT Extn. PT/SLT/PS/SIP extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. Operation steps The description of the icons are explained on "Icon Descriptions".
1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example.
1.2 Basic Operations 1.2 Basic Operations 1.2.1 Making Calls – – – Intercom Call Operator Call Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. OR (DSS) OR * Off-hook. (SDN) Talk. Dial extension number, or press DSS or SDN. • • • • • The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line.
1.2 Basic Operations Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. 0 Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS/SIP Extn. (L-CO) OR outside phone no. 9 Off-hook. Press L-CO or enter automatic line access number. Dial outside phone number. Talk.
1.2 Basic Operations S-CO Line Access PTPT/PS and SLT outside phone no. (S-CO) Off-hook. • • • • • Press S-CO. Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.3.67 Verification Code Entry" or "1.3.73 Walking COS".
1.2 Basic Operations • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.31 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. – Press the Answer button. Customizing Your Phone • 3.1.2 Personal Programming— Preferred Line Assignment—Incoming Select the seized line when going off hook.
1.3 Telephone Features and Operation 1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone. Message no.
1.3 Telephone Features and Operation • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . The preprogrammed messages can be changed through system programming. To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming". • • 1.3.2 Account Code Entry You may give a specified account code to extension users and check their telephone usage.
1.3 Telephone Features and Operation 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone. Ring Ring Hello OR To change the method PT/SLT/PS After dialing C.
1.3 Telephone Features and Operation To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone 6 C.Tone On-hook. Enter 6. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number.
1.3 Telephone Features and Operation 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT BGM no. 7 5 1 OR 0 Off-hook. • 1.3.6 Enter 751. Cancel C.
1.3 Telephone Features and Operation SLT During a conversation 5 Press Recall/ hookswitch. Enter 0 50. C.Tone On-hook. SIP Extn. During a conversation HOLD Press HOLD. On-hook.
1.3 Telephone Features and Operation Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 0 5 Off-hook. A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 3 5 Off-hook. Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.3 Telephone Features and Operation • • • • • 1.3.7 The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension's held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension's held call If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall).
1.3 Telephone Features and Operation When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call. To set PT/PS During a conversation (Call Park) Press Call Park. PT/PS During a conversation parking zone no. Specified TRANSFER 5 2 OR C.Tone Auto Press TRANSFER. Enter 52. Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. On-hook.
1.3 Telephone Features and Operation PT/SLT/PS 5 Off-hook. Enter stored parking zone no. 2 52. C.Tone Talk. Dial stored parking zone number (2 digits). • • If a call is parked automatically, confirm the parking zone number on the display. If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.3 Telephone Features and Operation • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup. Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS 1 7 2 0 0 Off-hook. Enter 720. Deny OR Allow C.Tone On-hook. Enter 1 to deny or 0 to allow. 1.3.10 Call Splitting When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
1.3 Telephone Features and Operation SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. Talk to the original party. The other party will be on hold. To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party.
1.3 Telephone Features and Operation 1.3.11 Call Transfer – – Transferring to an Extension in the PBX Transferring to an Outside Party Using the PBX Service • • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call. (Not available for SIP Extensions.) If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again.
1.3 Telephone Features and Operation SIP Extn. During a conversation HOLD extension no. Press HOLD. Dial extension number. • • • * Talk. On-hook. * Instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
1.3 Telephone Features and Operation PT/PS During a conversation TRANSFER CO line C.Tone Press TRANSFER. Seize CO line. outside phone no. Dial outside phone number. Talk. On-hook. Talk. On-hook. SLT During a conversation CO line C.Tone Press Recall/ hookswitch. Seize CO line. outside phone no. Dial outside phone number. SIP Extn. During a conversation HOLD CO line Press HOLD. Seize CO line. • • • * outside phone no. Dial outside phone number. Talk.
1.3 Telephone Features and Operation 1.3.12 CALL WAITING FEATURES – – – Call Waiting (BSS [Busy Station Signaling]) Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company Call Waiting (BSS [Busy Station Signaling]) For a caller You can inform a busy extension user that your call is waiting. To send a call waiting PT/SLT/PS While hearing a busy tone 1 Enter 1.
1.3 Telephone Features and Operation Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Call Waiting Tone) You can answer the second call by disconnecting (1) or holding (2) the current call. 1.
1.3 Telephone Features and Operation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) OR (ICD Group) OR (PDN) OR On-hook. Off-hook. Talk to the original party. (SDN) OR INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM. PT/SLT/PS During a conversation 0 5 C.Tone On-hook. Off-hook. Enter 50.
1.3 Telephone Features and Operation 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) OR (ICD Group) OR HOLD (PDN) OR Press HOLD. Talk to the original party. (SDN) OR INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM. (CO) Disregard this step if both parties are extensions. OR (ICD Group) OR (PDN) OR (SDN) OR On-hook.
1.3 Telephone Features and Operation • • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.76 Whisper OHCA".
1.3 Telephone Features and Operation 1.3.13 Call Waiting Tone During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker of your PT or the handset of your SLT. To set/cancel for intercom calls (Manual Call Waiting) PT/SLT/PS 0 7 3 1 1 Off-hook. Enter No call OR Tone C.Tone On-hook. Enter 0 or 1. 731. To set/cancel for outside calls (Automatic Call Waiting) PT/SLT/PS 0 7 3 2 1 Off-hook. 52 Enter 732.
1.3 Telephone Features and Operation 1.3.14 Character Entry You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
1.3 Telephone Features and Operation Table 2 (Option mode) To enter "Ann" n A 2 6 (5 times) n 6 OR (5 times) FWD/DND Notes • • To move the cursor to the left, press • To move the cursor to the right, press . When entering two or more characters that use the same button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering the first character.
1.3 Telephone Features and Operation 1.3.15 Conference – – Conference Leaving Three-party Conference Conference You can add one or more parties to your conversation. To establish a conference call PT/PS During a conversation CONF OR TRANSFER C.Tone Press CONF or TRANSFER. desired phone no. CONF C.Tone Talk to the new party. Dial desired phone number. Talk with multiple parties. Press CONF. Seize CO line before dialing outside phone number.
1.3 Telephone Features and Operation SLT During a conversation desired phone no. Press Recall/ hookswitch. 3 Talk to the new party. Dial desired phone number. Press Recall/ hookswitch. C.Tone Enter 3. Seize CO line before dialing outside phone number. Talk with multiple parties.
1.3 Telephone Features and Operation To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. CONF Press CONF. Dial desired phone number. CONF C.Tone Talk. Press CONF. Talk. Seize CO line before dialing outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) OR CONF CONF (ICD Group) C.Tone OR (PDN) Press CONF. OR Press CONF. Talk with multiple parties.
1.3 Telephone Features and Operation SLT During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR FLASH/ RECALL TRANSFER (ICD Group) * OR (PDN) OR Press TRANSFER once or twice to establish a conversation with the party to be disconnected. The other party will be put on hold. • • • • • (SDN) Press FLASH/RECALL.
1.3 Telephone Features and Operation Leaving Three-party Conference The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation. To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER Press TRANSFER. On-hook.
1.3 Telephone Features and Operation 1.3.16 Conference, Unattended The person who originated a conference can leave the conference, and allow the other parties to continue the conversation. To leave a conference PT/PS During a 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking PT/PS INTERCOM OR OR (ICD Group) (CO) OR (PDN) OR (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook.
1.3 Telephone Features and Operation 1.3.17 Data Line Security You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission. To set/cancel PT/SLT/PS 1 7 3 0 0 Off-hook. Enter 730. Set OR Cancel C.Tone Enter 1 to set or 0 to cancel. On-hook. 1.3.
1.3 Telephone Features and Operation To call an extension From Outside Telephone PIN: Personal Identification Number In No Security Mode/Trunk Security Mode DISA phone no. desired extension no. R.B.Tone & DISA message Off-hook. Dial DISA phone number. Dial desired extension number. In All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. 7 verification code Enter 47.
1.3 Telephone Features and Operation To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial outside phone number. Dial DISA phone number. Seize CO line before dialing outside phone number. In Trunk Security Mode/All Security Mode * DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. Enter 7 OR verification code 47.
1.3 Telephone Features and Operation • WARNING There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a) b) c) d) • • Enabling DISA security (CO Line Security or All Security). Keeping your passwords (verification code PIN/extension PIN) secret. Selecting complex, random PINs that cannot be easily guessed.
1.3 Telephone Features and Operation • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3 Telephone Features and Operation DND Override The preprogrammed extension can call someone who has set the DND feature. To call PT/SLT/PS 1 extension no. DND Tone Off-hook. R.B.Tone Talk. Enter 1. Dial extension number. Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.
1.3 Telephone Features and Operation To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) Outside Calls* 1 FWD/DND AUTO DIAL OR Press the fixed FWD/DND button. 0 STORE Intercom Calls 2 Enter 1 or 2. FWD/DND off Press STORE. AUTO DIAL OR 1 STORE DND on Press STORE to set. Enter 0 or 1. A confirmation tone will be heard. • * This step can be omitted. 1.3.20 Door Open A preprogrammed extension can open a door from the extension.
1.3 Telephone Features and Operation • The door open will be triggered for a specified time period. 1.3.21 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone. To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. To call the doorphone PT/SLT/PS/SIP Extn. 3 Off-hook. • 68 Enter 1 31. doorphone no. C.
1.3 Telephone Features and Operation 1.3.22 EFA (External Feature Access) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. To hold the current call and then talk to the new party PT/PS SLT While hearing a tone While hearing a tone FLASH/ RECALL OR desired service code (EFA) 6 0 desired service code OR TRANSFER 6 0 Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60.
1.3 Telephone Features and Operation To join an intercom call PT/SLT/PS Party joining the call extension no. OR 3 (PDN) OR Off-hook. B. Tone C.Tone Talk. Enter 3. (SDN) Dial extension number, or press red PDN or SDN. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk. To join an outside call PT/PS Party joining the call (CO) 3 OR (PDN) B. Tone C.Tone OR Off-hook. (SDN) Enter 3. Talk. Press red CO, PDN or SDN.
1.3 Telephone Features and Operation For the originating extension To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the other party. Press TRANSFER. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls). To set PT/SLT/PS 1 7 3 3 0 Off-hook. Enter Prevent OR 733. Allow C.Tone On-hook. Enter 1 to prevent or 0 to allow. 1.3.
1.3 Telephone Features and Operation To unlock PT/SLT/PS PIN: Personal Identification Number 7 Off-hook. • • • Enter 7 77. 0 extension PIN Enter 0. Enter extension PIN (max. 10 digits). C.Tone On-hook. If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.
1.3 Telephone Features and Operation Features Default Setting Absent Message Off Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND)* Off Call Waiting* Enable—Tone Executive Busy Override Deny Allow BGM Off Data Line Security Off Paralleled Telephone The telephone in parallel rings. Log-in/Log-out Log-in * These features may not be reset, depending on system programming. To reset PT/SLT/PS 7 Enter Off-hook. • 9 0 C.Tone 790. On-hook.
1.3 Telephone Features and Operation To set PT/SLT/PS PIN: Personal Identification Number Off-hook. 7 9 Enter 799. 1 9 extension PIN Enter 1. # same extension PIN # Enter #. Enter same extension PIN (max. 10 digits). Enter #. Enter extension PIN (max. 10 digits). C.Tone On-hook. To cancel PT/SLT/PS Off-hook. PIN: Personal Identification Number 7 9 Enter 799. 9 0 stored extension PIN Enter 0. Enter stored extension PIN. C.Tone On-hook.
1.3 Telephone Features and Operation 1.3.27 External Relay Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS 5 Enter Off-hook. • 6 56. relay no. C.Tone Enter relay number (2 digits). On-hook. The relay will be switched off after a specified time period. 1.3.28 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.
1.3 Telephone Features and Operation 1.3.29 FWD (Call Forwarding) – – FWD (Call Forwarding) FWD/DND Settings Using Fixed FWD/DND Button FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.
1.3 Telephone Features and Operation To set/cancel PT/SLT/PS 0 Both Calls OR 1 7 1 Outside Calls OR Intercom Calls 2 Off-hook. Enter 71. Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside CO line phone no. access no. (max. 32 digits) Enter destination extension number. Or enter CO line access number and then outside phone number. C.
1.3 Telephone Features and Operation • When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710". To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS 7 1 Enter Off-hook. time 3 C.Tone 713. On-hook. Enter time (seconds [2 digits]).
1.3 Telephone Features and Operation • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.3 Telephone Features and Operation * Virtual PS A virtual PS is a dedicated extension number assigned to a non-existent portable station (PS) to allow access to outside destinations such as a cellular phone. 3 Talk 2 Forward to outside destination 1 Dials 301 Extn. 101 Virtual PS (Extn. No. 301) To switch FWD/DND status for outside calls PT While on-hook (when in FWD/DND Setting Mode) FWD/DND FWD/DND The current FWD/DND status for outside calls is displayed. Press the fixed FWD/DND button.
1.3 Telephone Features and Operation To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer AUTO DIAL destination extension no. STORE OR CO line access no. outside phone no. Press STORE to set. (max.
1.3 Telephone Features and Operation To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group PT While on-hook (when in FWD/DND Setting Mode) 4 5 6 7 FWD/DND Press the fixed FWD/DND button. Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 AUTO DIAL STORE Enter 4 to 7. Press STORE. To cancel ringing 0 FWD off Enter 0. OR AUTO DIAL To set ringing 1 FWD–All Calls STORE CO line access no. outside phone no. (max. 32 digits) Enter 1.
1.3 Telephone Features and Operation To set/cancel PT While on-hook AUTO ANS MUTE Press AUTO ANS. • • The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set PS users: Refer to "Operating Instructions" for PS. 1.3.31 Hands-free Operation You can have a conversation in hands-free mode using the SP-PHONE button. To make/answer a call PT SP-PHONE Press SP-PHONE.
1.3 Telephone Features and Operation 1.3.32 Headset Operation – – Headset Operation Answer/Release Button Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. To use the handset during a conversation using the headset PT Off-hook.
1.3 Telephone Features and Operation • For KX-NT300 series users: • With the KX-NT300 series, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep KX-NT300 series IP-PTs with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other. Also, if a Bluetooth headset is in use near a KX-NT300 series IP-PT with a connected Bluetooth Module, other than the one it is registered to, noise may be heard.
1.3 Telephone Features and Operation To transfer a call PT During a conversation (DSS) TRANSFER OR The called party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number. To talk to a waiting caller PT While hearing a call waiting tone (Answer) Press Answer. Talk.
1.3 Telephone Features and Operation To end a conversation PT During a conversation (Release) Press Release. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.33 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out status of each guest room extension. This allows the hotel operator to manage guests and rooms with just a telephone.
1.3 Telephone Features and Operation To set/cancel PT/SLT/PS 1 7 Enter Off-hook. 4 0 740. Set OR 0 Cancel C.Tone Enter 1 to set or 0 to cancel. On-hook. To dial PT/SLT/PS Off-hook. • • • To call another party, dial the desired party's phone number before the preprogrammed number is dialed. You should assign the intercom line as the seized line when going off-hook.
1.3 Telephone Features and Operation Features Description Manual Queue Redirection (Hurry-up Transfer) You can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually. (→ 1.3.40 ICD Group Features—Manual Queue Redirection) Call Forwarding (FWD) for your ICD Group You can set a forward destination for your ICD group. (→ Call Forwarding (FWD) for your Incoming Call Distribution Group) 1.3.
1.3 Telephone Features and Operation To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN.29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT 09:10AM 00996 00131 00039 01'06 : : : : CLEAR Press "CLEAR". • If the accumulated data exceeds the maximum number that can be displayed (99999), "****" is shown on the display. To reinitialize the display, clear the Call Log History. For information about other supervisory features, refer to "1.3.
1.3 Telephone Features and Operation • For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory". 1.3.38 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.3 Telephone Features and Operation ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.3 Telephone Features and Operation • • • • • • • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.3 Telephone Features and Operation To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 9 739. ICD Group extension no. C.Tone Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Press "SPRVS".
1.3 Telephone Features and Operation • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) Log-in mode (Ready) Log-in mode (Ready) Log-out mode Log-out mode Log-in mode (Ready) • For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory". 1.3.
1.3 Telephone Features and Operation 1.3.41 ICD Group Features—Supervisory An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: Features Description Incoming Call Queue Monitor The supervisor extension can monitor the status of calls waiting in the queue to be answered. (→ 1.3.
1.3 Telephone Features and Operation Initial Display JAN.31 PROG 08:10AM INFO RING FRI MENU 739 "EXIT" ICD Group extension no. Incoming Call Queue Monitor JAN.31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max. Waiting Time: 02'18 --- The longest queuing time EXIT LOG SPRVS "SPRVS" "LOG" Call Log History Since JAN.
1.3 Telephone Features and Operation For a caller To leave a message waiting indication PT/SLT/PS When the called extension is busy or does not answer MESSAGE OR C.Tone 4 On-hook. Press MESSAGE or enter 4. To leave/cancel a message waiting indication PT/SLT/PS PT and SLT 1 7 0 0 Off-hook. • Enter 70. Cancel Enter 1 to leave or 0 to cancel. desired extension no. Enter desired extension number. C.Tone On-hook.
1.3 Telephone Features and Operation To call back PT/SLT/PS MESSAGE OR 7 Press MESSAGE or enter Off-hook. 2 0 Talk. 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS 7 Enter Off-hook. • • • • • • 0 70. 0 Enter 0. your extension no. Dial your extension number. C.Tone On-hook. The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message.
1.3 Telephone Features and Operation To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE. • • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute If mute is used during OHCA, it will become Handset Mute. 1.3.44 Off-hook Monitor You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.
1.3 Telephone Features and Operation To set/cancel for intercom calls (Manual Call Waiting) PT 0 7 Off-hook. • • Enter 3 1 731. No call OR 2 OHCA C.Tone Enter 0 or 2. On-hook. • OHCA is only available with certain digital proprietary telephones. OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.
1.3 Telephone Features and Operation 1.3.47 Paging – – – Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension. To page PT/SLT/PS/SIP Extn. 3 Off-hook. • Enter paging group no. 3 33. Dial paging group number (2 digits). Wait for an answer C.Tone Announce. Talk.
1.3 Telephone Features and Operation Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation TRANSFER OR OR 3 Press TRANSFER or Recall/hookswitch. Enter paging group no. 3 33. C.Tone Announce. Dial paging group number (2 digits). The other party is placed on hold. Wait for an answer Talk. On-hook. The held party and the paged extension are connected and start a conversation.
1.3 Telephone Features and Operation DPT 1 3 9 0 Enter Off-hook. • • 39. Ring OR No ring Enter 1 to ring or 0 not to ring. C.Tone On-hook. Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. 1.3.
1.3 Telephone Features and Operation Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN button. The extension is on a call using an SDN button. Flashing green slowly A call is on hold at the PDN extension A call answered with the SDN button (Regular Hold). is on hold (Regular Hold). Flashing green moderately A call is on hold temporarily or on Exclusive Call Hold. A call answered with the SDN button is on hold temporarily or on Exclusive Call Hold.
1.3 Telephone Features and Operation • • • When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows: Green on: You are using the line. Red on: The line is being used. (The PDN extension, or another SDN extension when multiple extensions have SDN buttons to a same PDN extension, is using the line.
1.3 Telephone Features and Operation Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation * (SDN) Talk. Press SDN. On-hook. This step can be omitted. • • System programming is required to use this feature during a conversation with an extension.
1.3 Telephone Features and Operation • * Depending on the content of the selected message, you may be required to enter a numeric parameter, such as a price or time. Enter the correct number of characters as required for the message. For information about required parameters, consult your dealer. If "Snack %%.
1.3 Telephone Features and Operation 1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) When making a call through a private network, you can present your preprogrammed telephone number to the called party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber's number).
1.3 Telephone Features and Operation Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Calling Line Identification Restriction (CLIR) button. 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) When receiving a call through a private network, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension.
1.3 Telephone Features and Operation Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Connected Line Identification Restriction (COLR) button. 1.3.56 Private Network Features—TIE Line Access You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS/SIP Extn. extension no. * OR 7 Off-hook. • private phone no. * Dial extension number or enter 7 and then dial private phone number. Talk.
1.3 Telephone Features and Operation 1.3.57 Quick Dialing You can make a call simply by pressing the preprogrammed number for quick dialing. PT/SLT/PS/SIP Extn. quick dialing no. Off-hook. • Dial quick dialing number (max. 8 digits). This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number. 1.3.58 Redial, Last Number This is convenient when calling the same outside party again. PT/SLT/PS/SIP Extn. REDIAL OR Press REDIAL or enter #.
1.3 Telephone Features and Operation • • The hotel operator must be using a 6-line display PT to use the Room Status Control features. While in Room Status Control mode: a. The hotel operator's extension can only check extensions in or out. All other operations will be ignored. b.
1.3 Telephone Features and Operation • • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".) When the room status of extensions is changed, detailed room status information is recorded with the PBX automatically. This requires system programming.
1.3 Telephone Features and Operation Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Check-in or a Check-out button. 1.3.60 Self Labeling (KX-NT366 only) The KX-NT366 IP-PT has 12 flexible buttons, and a display for each button to show what feature, telephone number or extension number is assigned to it. The display can also be switched to show 3 other sets (Pages) of 12 flexible buttons assignment by pressing the NEXT PAGE key.
1.3 Telephone Features and Operation To store a phone number PT/SLT 3 Off-hook. Enter 0 30. personal speed dialing no. desired phone no. Enter personal speed dialing number (2 digits). Enter desired phone number (max. 32 digits). C.Tone Enter #. On-hook. Enter CO line access number before outside phone number. To dial PT/SLT/SIP Extn. AUTO DIAL personal speed dialing no. STORE OR Off-hook. Press AUTO DIAL or enter . Enter . Dial personal speed dialing number (2 digits).
1.3 Telephone Features and Operation 1.3.63 SVM (Simplified Voice Message) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode.
1.3 Telephone Features and Operation Recording a Normal Greeting Message To record PT/SLT/PS 8 3 1 C.Tone Off-hook. Enter 38. Record message. Enter 1. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL The greeting message is played back. STORE OR C.Tone dial key A confirmation tone is heard. Clear 0 * OR 1 Rerecord Enter 0 or 1 while the greeting message is being played back. Press STORE or any dial key (0–9, , #).
1.3 Telephone Features and Operation To clear PT/SLT/PS 8 3 0 C.Tone Off-hook. Enter 38. On-hook. Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS 0 Day 1 Night 8 8 3 1 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. Enter 1. AUTO DIAL STORE OR dial key Record message. C.
1.3 Telephone Features and Operation To play back PT/SLT/PS 0 Day 8 3 1 Night 8 2 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. 0 The greeting message is played back. Enter the desired time mode. A confirmation tone is heard. Clear Enter 2. * OR 1 Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back. • * This step can be omitted. To clear PT/SLT/PS 0 Day 8 3 8 1 Night 2 Lunch 3 Break Off-hook. Enter 38. Enter 8.
1.3 Telephone Features and Operation Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS 0 Both Calls OR 7 1 1 Outside Calls OR 2 Off-hook. Enter 71. Intercom Calls Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0.
1.3 Telephone Features and Operation To leave a voice message directly to another extension's message box PT/SLT/PS 8 3 Off-hook. Enter You hear the greeting message. 38. # Enter #6. extension no. Dial extension number. OR C.Tone dial key Record message. • 6 On-hook or press any dial key (0–9, , #). Voice message recording will stop, you will hear a notification tone, and the call will be disconnected, in the following cases: a.
1.3 Telephone Features and Operation PT/SLT/PS 8 3 Off-hook. Enter 3 38. Enter 3. PT/SLT/PS MESSAGE OR 7 Off-hook. 0 2 Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS While hearing the voice message AUTO DIAL 3 STORE OR 1 Enter 3. • Press STORE or enter 1 to confirm. Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above.
1.3 Telephone Features and Operation • • • • # 8 To play back your greeting message and record a voice message in your own message box # 9 To end the call In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers: • Caller's Name • Caller's Telephone Number • Time recording started • Voice Message Status – "New" is displayed for voice messages that have not previously been listened to.
1.3 Telephone Features and Operation • When you press the Message button while on-hook to play back voice messages, Display Lock is temporarily deactivated. To clear voice messages from the SVM Log PT While on-hook AUTO DIAL MESSAGE TRANSFER STORE Press MESSAGE until desired SVM Log appears. Press TRANSFER. Press STORE.
1.3 Telephone Features and Operation To listen to voice messages left in the message box of another extension From Outside Telephone PIN: Personal Identification Number While hearing voice messages in your message box # The greeting message is played back. 8 4 Enter #8. Enter 7 desired extension no. 47. Dial desired extension number. 3 extension PIN 8 3 C.Tone & D.Tone Enter extension PIN for that extension (max. 10 digits). Enter 38. Enter 3.
1.3 Telephone Features and Operation Through an external speaker PT/SLT/PS While hearing a tone 4 Enter Off-hook. • 2 42. speaker no. C.Tone Dial speaker number (1 digit). Talk. You can also receive a paging announcement via a speaker with this operation. 1.3.65 Timed Reminder You can set an alarm at your telephone as a reminder of a meeting or appointment. The alarm can occur either once or daily (every day until canceled) at a preset time.
1.3 Telephone Features and Operation To cancel PT/SLT 7 Enter Off-hook. 6 760. 0 0 C.Tone Enter 0. On-hook. To stop or answer the ringback PT/SLT INTERCOM OR Press INTERCOM or off-hook. To confirm PT TRANSFER Press TRANSFER several times. • • • • You can also confirm the timed reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops.
1.3 Telephone Features and Operation PT While on-hook TRANSFER OR (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • • The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button.
1.3 Telephone Features and Operation 1.3.68 VOICE MAIL FEATURES The following services are available using a Voice Processing System: Features Description Voice Mail Integration You or an outside party can access the Voice Processing System from a telephone. (→ 1.3.71 Voice Mail Features—Voice Mail Integration) Live Call Screening (LCS) Two-way Record • Using a Panasonic Voice Processing system that supports digital integration (e.g.
1.3 Telephone Features and Operation To set Live Call Screening PT/PS PIN: Personal Identification Number extension PIN (Live Call Screening) Press Live Call Screening. Enter extension PIN (max. 10 digits). This is required only when an extension PIN is stored. To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening.
1.3 Telephone Features and Operation Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring SP-PHONE Monitoring (Handset) MONITOR OR No operation OR (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) Press Live Call Screening.
1.3 Telephone Features and Operation 1.3.70 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KXTVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation (Two-way Record) To stop recording, press this button again. Press Two-way Record.
1.3 Telephone Features and Operation • • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. For information about other Voice Mail features, refer to "1.3.68 VOICE MAIL FEATURES". Customizing Your Phone • 3.1.
1.3 Telephone Features and Operation To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) OR (Voice Mail Transfer) desired extension no. Press Voice Mail Transfer. Press DSS or enter desired extension number. To listen to messages PT/SLT/PS MESSAGE OR voice mail floating extension no. Off-hook. Press MESSAGE or enter voice mail floating extension number. *Indication tone after going off-hook 1s • You can access a voice mail with one-touch.
1.3 Telephone Features and Operation • This feature can also be set from a room extension (Timed Reminder). The most recent setting will be valid no matter which extension made the setting. For information about setting a Timed Reminder, refer to "1.3.65 Timed Reminder". To set PT extension no. 7 6 1 OR (DSS) Off-hook. Enter 76 . 0 12 H*: hour/minute AM 1 0 PM Once OR hour/minute 1 Daily C.Tone On-hook. Enter 0 for once or 1 for daily.
1.3 Telephone Features and Operation To confirm Display PT Enter Room Number 7 Off-hook. Enter 6 76 2 . Enter 2. 1234 11:50 AM Onetime extension no. OR C.Tone (DSS) On-hook. Confirm the Timed Reminder information. Dial extension number or press desired DSS. • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically. This requires system programming.
1.3 Telephone Features and Operation To make a call or set features from another extension PT/SLT/PS/SIP Extn. PIN: Personal Identification Number desired phone no. 4 Off-hook. Enter 7 47. your extension no. extension PIN Dial your extension number. Enter extension PIN (max. 10 digits). C.Tone & D.Tone OR desired feature no. Dial desired phone number or desired feature number. If a wrong extension PIN is entered, you hear an alarm tone. Seize CO line before entering outside phone number.
1.3 Telephone Features and Operation To exchange your settings with another extension PT/SLT PIN: Personal Identification Number Off-hook. 7 2 Enter 727. extension PIN Enter extension PIN (max. 10 digits). • • • • your extension no. 7 Dial your extension number. D.Tone On-hook. An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.26 Extension PIN (Personal Identification Number)" in "3.1.1 Programming Information".
1.3 Telephone Features and Operation When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Service-in Service-out Extn. No. 101 Service-out Extn. No. 102 Service-out Branch Office Extn. No. 102 Service-out Extn. No. 102 Service-out Service-out Service-out Service-in Extn. No.
1.3 Telephone Features and Operation To set an extension to Service-out status PT/SLT Off-hook. 7 2 Enter 727. 7 On-hook. Enter #. To set an extension to Service-in status and have your own settings available PT/SLT PIN: Personal Identification Number Off-hook. 7 2 Enter 727. your extension no. 7 Enter . Dial your extension number. extension PIN C.Tone On-hook. Enter extension PIN (max. 10 digits).
1.3 Telephone Features and Operation • • • • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.
1.4 Display Features 1.4 Display Features 1.4.1 Call Log, Incoming When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted. You can modify the logged telephone number using the display proprietary telephone or the portable station.
1.4 Display Features The incoming call log information is displayed as follows: [With Caller's Name] Catherine ------------------------------------ Caller's name (max. 20 digits) OCT.27 4:30PM THU --------------- Date and time the call was received New : Not Answered ----------------- Answering Status* 1234567 --------------------------------------- Caller's number (max. 16 digits) EXIT CLEAR [Without Caller's Name] --------------------------------------- Caller's number (max. 16 digits) 1234567 OCT.
1.4 Display Features To clear the log information Display PT While viewing the log information (Call Log) TRANSFER OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While viewing the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. • • • • • • • Off-hook. The Call Log button light shows the current status as follows: Off: No incoming call, or you have already viewed the call log.
1.4 Display Features To call KX-NT300/KX-T7600 While on-hook Press Left. Press Up or Down until desired number appears. Off-hook. To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press REDIAL to display the outgoing call log.* • • Press REDIAL until desired number appears. Off-hook. * System programming is required for this operation. This operation is available only for digital proprietary telephones with a display.
1.4 Display Features [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 AUTO DIAL Press STORE MENU ABCD 1 4 Press 05:12341115678 Name? EXIT CLEAR ENTER Enter name. Outgoing Call Log EXIT ENTER ABCD 2 Press until desired number is selected.
1.4 Display Features 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller's information.
1.4 Display Features Storing New Names and Numbers To store a Personal Speed Dialing Directory item Display PT While on-hook PROGRAM phone no. name OR OR AUTO DIAL AUTO DIAL PAUSE STORE STORE OR Enter phone number (max. 32 digits). Press ENTER or STORE. Enter name (max. 20 characters). Press ENTER or STORE. Press PROGRAM or PAUSE. [Initial Display] OCT.
1.4 Display Features • • 1.4.4 To enter characters, refer to "1.3.14 Character Entry". For more details, refer to "To store the names and numbers in personal speed dialing" in "3.1.2 Personal Programming". System Feature Access You can access commonly used features with the "Feature Access" menu. To select a feature from the "Feature Access" menu KX-NT300/KX-T7600 While on-hook Press Right four times. Press ENTER.
1.4 Display Features [Call Back Cancel] ->Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Sure? [Call Pickup Directed] Call Back Cancel ->Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Extension No. > NO YES EXIT [Call Pickup Group] Call Back Cancel Call Pickup Directed ->Call Pickup Group Doorphone Call Door Open EXIT ENTER Press or ENTER Group No.
1.4 Display Features [Doorphone Call] Call Back Cancel Call Pickup Directed Call Pickup Group ->Doorphone Call Door Open EXIT ENTER Press or ENTER Door No. > EXIT [Door Open] [External BGM] Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call ->Door Open EXIT ENTER Press or ENTER Door No. > SET EXIT ->External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press ENTER or Pager No.
1.4 Display Features [Paging] [External Relay ON] External BGM ->Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Group No. > EXIT External BGM Paging ->External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER Press or ENTER Relay No. > SET EXIT SET Enter paging group Enter relay number number and press and press Pager01 External Relay01 An alarm tone will be heard at the paged extensions, and you can start your page.
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Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1 Manager Service Features 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction button. Customizing Your Phone • 3.1.
2.1 Manager Service Features 2.1.3 OGM (Outgoing Messages) The manager extension can record three kinds of greeting messages (OGM) as follows: 1. DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance. 2. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. 3. Timed Reminder message: Used when the extension answers the Timed Reminder.
2.1 Manager Service Features To record from an external BGM (MOH) port PT 3 Off-hook. Enter OGM floating extension no. 6 36. Progress Tone & C.Tone Enter OGM floating extension number. BGM port no. 3 Enter 3. You hear the message. Enter BGM port number (1 digit). CONF C.Tone The message is recorded. Press CONF. AUTO DIAL The message is played back. C.Tone STORE On-hook. Press STORE. When the time limit passes, it stops automatically. To clear the message PT 3 Off-hook.
2.1 Manager Service Features 2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release NDSS buttons can be customized on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension. When it becomes unnecessary to monitor an extension connected to another PBX, the manager can stop the PBX from monitoring it.
2.1 Manager Service Features Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually. Manual: enables to change a mode in manual as follows. To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS 7 Off-hook. Enter 8 780. 0 0 Day 1 Night 2 Lunch 3 Break Enter 0 to 3 as you desire. C.Tone On-hook.
2.1 Manager Service Features Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching Mode (Automatic/Manual) button.
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Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1 Personal Programming 3.1 Personal Programming 3.1.1 Programming Information You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode.
3.1 Personal Programming Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customized setting. To enter the programming mode To program To exit PROGRAM OR PAUSE PROGRAM programming input OR AUTO DIAL selection & parameter STORE Press PROGRAM or PAUSE. Item Follow programming input. OR OR AUTO DIAL PAUSE STORE Press ENTER Follow Selection Press ENTER Press PROGRAM or STORE. & Parameter. or STORE.
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3.1 Personal Programming Item Preferred Line Assignment—Outgoing Which do you prefer to seize when you go off-hook to make calls? Programming Input 1 9 Selection & Parameter 0 No line 1 An idle CO line 2 + CO button no. (01–36)*2/ (01–84)*3 or ( CO ) 3 or INTERCOM (PDN) 0 2 0 Intercom (On a PDN extension, an idle PDN button is selected when going off-hook.
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3.1 Personal Programming Item Programming Input Selection & Parameter Background Music (BGM)*1 Do you want background music through your telephone speaker while on-hook? 6 Bluetooth Registration To register a Bluetooth wireless headset on your extension*6 (KX-NT300 series only) 6 6 Pass key (max.
3.1 Personal Programming Item One-touch Dialing Assignment Mode Selection Do you prefer to set the One-touch dialing only? Programming Input Selection & Parameter 0 No—Normal (Any Flexible CO buttons can be modified.) 1 Yes—Only One-touch dialing buttons can be modified. However, to modify them, there is no need to enter "2" before the number. # *1: Not available for a PS *2: CO button numbers (25–36) are available only when the Add-on Key Module is attached to your telephone.
3.1 Personal Programming To store the names and numbers in personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. phone no. Enter 10 and then press ENTER. Or press STORE. OR Enter personal speed dialing number (location number) (2 digits). name * STORE STORE Enter phone number (max. 32 digits). Press ENTER or STORE. Enter name (max. 20 characters). PROGRAM OR PAUSE Press PROGRAM or PAUSE.
3.1 Personal Programming To edit the names and numbers of personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialing number (location number) (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR AUTO DIAL STORE To insert a number or character Press ENTER or STORE.
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3.1 Personal Programming 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. • • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. The buttons in the table below can only be set on certain flexible buttons, as follows: – Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
3.1 Personal Programming Button 176 Programming Input Group FWD—Both calls 4 4 + Incoming call distribution group extension no. Group FWD—Outside calls 4 5 + Incoming call distribution group extension no. Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.
3.1 Personal Programming Button Programming Input Time Service Switching Mode (Automatic/Manual) 6 8 (+ Tenant no.) Network Direct Station Selection (NDSS)*6 6 9 + Another PBX extension no. CTI 7 0 Primary Directory Number (PDN) 7 1 Secondary Directory Number (SDN) 7 2 Check-in*4 8 0 Check-out*4 8 1 Two-way Record*8 9 0 + Voice mail floating extension no.*9 Two-way Transfer*8 9 1 + Voice mail floating extension no.*9 One-touch Two-way Transfer*8 + Extension no.
3.1 Personal Programming • *1 " ," "#," FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1 Personal Programming [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 3 Enter the programming input ( and desired phone number. MENU EXIT 1 PROGRAM Press PROG PAUSE or or 4 2 (CO) INTERCOM EXIT 5 9123[ CLEAR ENTER INTERCOM Press again after entering the number you want to keep secret.
3.1 Personal Programming To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) OR OR (ICD Group) (ICD Group) OR OR (PDN) (PDN) PROGRAM tone type no. Press PROGRAM. OR OR (SDN) (SDN) OR OR INTERCOM INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM button. * R.Tone Enter tone type number. OR AUTO DIAL STORE Press ENTER or STORE. Press CO, ICD Group, PDN, SDN, or INTERCOM button.
3.2 Manager Programming 3.2 Manager Programming 3.2.1 Programming Information The manager can program the following item. • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-NT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) WARNING • The PBX has a default password preset.
3.2 Manager Programming 3.2.2 Manager Programming Changing the Settings and Extension Control To enter the program mode To program To exit To continue PROGRAM manager password 1 OR PAUSE Press PROGRAM or PAUSE. Enter 1. Enter manager password. PROGRAM OR HOLD programming input PAUSE Follow programming input. Press HOLD. Item Press PROGRAM or PAUSE. Programming Input Changing the manager password. 0 0 + + Password (max. 10 digits) + Locking/unlocking other extensions.
3.2 Manager Programming [Initial Display] OCT.27 PROG 03:13PM INFO RING THU 4 Enter the programming input ( 0 0 ). MENU SHIFT 1 PROGRAM Press PROG PAUSE or Manager Password EXIT ENTER NEXT or 5 Press or ENTER Program No?-> EXIT CONT NEXT SHIFT 2 Enter -> 1234 CLEAR NEXT The current manager password appears. 1 6 Enter a new manager password (max. 10 digits).
3.3 System Programming 3.3 System Programming 3.3.1 Programming Information You can customize your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
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3.3 System Programming Procedure The basic steps are shown below. 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 186 To exit the programming mode at any time, lift the handset.
3.3 System Programming 3.3.2 System Programming [000] Date & Time The proprietary telephones display the current date and time while on-hook. 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00–99). Press SELECT Press Right. for month. hour Press ENTER. Press NEXT. To end Enter hour (01–12). Enter date (01–31). minute Enter minute (00–59). SELECT (AUTO ANS/MUTE, MESSAGE) Press SELECT to choose AM or PM. END (HOLD) Press ENTER. Press END.
3.3 System Programming [001] System Speed Dialing Number You can store the phone numbers of frequently dialed numbers. 0 0 1 Enter 001. Press ENTER. To end system speed dialing no. (location no.) phone no. Enter system speed dialing number (location number) (3 digits). Enter phone number (max. 32 digits). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
3.3 System Programming [002] System Speed Dialing Name You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to "1.3.14 Character Entry". To end 0 0 system speed dialing no. (location no.) 2 Enter 002. name Press ENTER. Enter system speed dialing number (location number) (3 digits). Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV.
3.3 System Programming [004] Extension Name You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "1.3.14 Character Entry". To end 0 0 4 Enter 004. Press ENTER. extension no. name Enter extension number. Enter name (max. 20 characters). Press ENTER. To continue OR Press NEXT. Press PREV. Press CANCEL. 190 Operating Manual Press END.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. The telephone does not respond when buttons are pressed. Remedy • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. • • The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) Your telephone is connected to an eXtra Device Port. System programming is required.
4.1 Troubleshooting Problem My proprietary telephone does not have a feature button. Remedy • Some models do not have the feature button. ( Change a flexible button to the desired button. 3.1.4 Customizing the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones) A reorder tone is audible or "Restricted" is displayed. • The telephone is locked. • Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.
4.1 Troubleshooting Problem Remedy I do not want to show my telephone number to the calling or called party's telephone. • ( 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction), 1.3.55 Private Network Features—COLR (Connected Line Identification Restriction)) I want to show my telephone number to the calling or called party's telephone. • ( 1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation), 1.3.
4.2 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits 1.2.1 Making Calls Operator Call 0 ( Automatic Line Access ) 9 ( CO Line Group Access 8 ( 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.9 Call Pickup Call Pickup – Group ( – Directed ) extension no. 41 ( Call Pickup Deny – To deny group no. (2 digits) 40 ) 720 ( ) – To allow 1 0 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX 50 ( Answering Call Waiting from the Telephone Company ) 60 ( ) 1.3.13 Call Waiting Tone 1.3.45 OHCA (Off-hook Call Announcement) 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.19 DND (Do Not Disturb) – Both Calls 0 (Cancel)/ 710 ( – Outside Calls ) 1 (Set) 711 ( – Intercom Calls ) 712 ( 1.3.20 Door Open ) doorphone no. (2 digits) 55 ( 1.3.21 Doorphone Call ) doorphone no. (2 digits) 31 ( 1.3.22 EFA (External Feature Access) ) service code 60 ( ) 1.3.23 Executive Busy Override Executive Busy Override Deny – To prevent – To allow 1 733 ( ) 0 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.29 FWD (Call Forwarding) – Both Calls 0 (Cancel)/ 710 ( – Outside Calls ) 2 (All calls) + phone no. + #/ 711 ( – Intercom Calls ) 3 (Busy) + phone no. + #/ 712 ( ) 4 (No Answer) + phone no. + #/ 5 (Busy/No Answer) + phone no. + #/ 7 (Follow Me) + your extension no./ 8 (Follow Me Cancel) + your extension no.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.42 Message Waiting For a caller – To leave/cancel 70 ( ) 1/0 + extension no. For a called extension – To call back 2 – To clear 0 + your extension no. 1.3.47 Paging Group Paging – To answer ) 43 ( – To deny – To allow ) 1 721 ( 1.3.48 Paralleled Telephone – Ring paging group no. (2 digits) 33 ( ) 0 ) 1 39 ( – No Ring 0 1.3.50 Printing Message 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) 1.3.58 Redial, Last Number Additional digits # ( ) 1.3.61 Speed Dialing, Personal – To store 30 ( ) ( ) personal speed dialing no. (2 digits) + outside phone no. + # – To dial + personal speed dialing no. (2 digits) 1.3.62 Speed Dialing, System – To dial system speed dialing no. (3 digits) ( ) 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.64 TAFAS (Trunk Answer From Any Station) – Calls through an external speaker 1.3.65 Timed Reminder – To set speaker no. (1 digit) 42 ( ) 760 ( ) – To cancel 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + time (hour/minute) + 0 (once)/1 (daily) 0 1.3.67 Verification Code Entry 47 ( ) + verification code + verification code PIN + phone no. 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) 1.3.77 Wireless XDP Parallel Mode – To set Additional digits 48 ( ) – To cancel 0 2.1.2 External BGM (Background Music)*5 – To start 35 ( ) – To stop 2.1.3 OGM (Outgoing Messages)*5 – To record external pager no. (1 digit)/ digit) + BGM no. (1 external pager no. (1 digit)/ +0 36 ( ) – To play back 1 + OGM floating extension no.*6 2 + OGM floating extension no.
4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Call Waiting (BSS [Busy Station Signaling]) Default 1 DND Override 1.3.3 Alternate Calling—Ring/Voice 1.3.4 Automatic Callback Busy (Camp-on) 6 1.3.7 Call Monitor 5 1.3.23 Executive Busy Override 3 1.3.42 Message Waiting 4 Feature (While dialing or talking) Conference Fixed Number 3 1.3.
4.3 Tone 4.3 Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3 Tone Tone 2 • • 1s When there are messages that have previously been listened to and no new messages recorded by the SVM feature When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • • • • • • 1s After pressing TRANSFER or Recall/ hookswitch to hold a call temporarily (e.g.
4.3 Tone Reorder Tone 1s The CO line you tried to seize is not assigned or denied. Ringback Tones Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone 1s The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time. When talking to an outside party Warning Tone 1s This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.
4.3 Tone Tone 2 1s Before receiving a page through an external speaker Tone 3 1s Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 1s Establishing or leaving a conference Tone 5 1s A call has been put on hold.
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Index Operating Manual 209
Index Symbols Call Pickup Deny 42, 196 Call Splitting 42 44 Call Transfer 47, 203 Call Waiting 47 CALL WAITING FEATURES Call Waiting Tone 47, 52 168 Call Waiting Tone Type Selection 48, 196 Call Waiting, Answering from PBX Call Waiting, Answering from Telephone Company 51, 196 168 Call Waiting, Automatic 168 Call Waiting, Manual Call, To PDN Extension 105 109, 166, 199 Calling Line Identification Presentation (CLIP) 109, 166, 199 Calling Line Identification Restriction (CLIR) Calling Line Identification R
Index Doorphone Call 68, 197 DSS —> Direct Station Selection 23, 175 E EFA —> External Feature Access 69, 197 71, 170, 197 Electronic Station Lockout —> Extension Dial Lock Enhanced DSS Key Mode 105 139, 201 Enhanced Walking Extension 23 ENTER Button Exclusive Call Hold 36 69, 203 Executive Busy Override 71, 169, 197 Executive Busy Override Deny Extension Dial Lock 71, 170, 197 72, 197 Extension Feature Clear 19 Extension Number, Confirming Your Own Extension PIN (Personal Identification Number) 73, 170,
Index MONITOR Button Mute 99 21 N Navigator Key 19, 22 159, 202 NDSS —> Network Direct Station Selection NDSS Monitor Release 159, 202 159, 202 Network Direct Station Selection (NDSS) 25, 177 Network Direct Station Selection (NDSS) Button NEXT PAGE Key 23 O Off-hook Call Announcement (OHCA) 47, 100 Off-hook Monitor 100 157, 202 OGM —> Outgoing Messages 47, 100 OHCA —> Off-hook Call Announcement One-touch Dialing 101 171 One-touch Dialing Assignment Mode Selection 23, 175 One-touch Dialing Button One-tou
Index Telephone Types 18 Terminate Button 24, 176 111, 199 TIE Line Access 128 Time Service 24, 176 Time Service (Day/Night/Lunch/Break) Button Time Service Mode Control 159, 202 Time Service Switching Mode (Automatic/Manual) Button 127, 136, 201 Timed Reminder Toll Restriction (TRS) Button 24, 176 204 Tone Types 22 TRANSFER Button Transfer, SDN Button 107 107 Transfer, To PDN Extension 44 Transferring Calls, To Other Extension Transferring Calls, To Outside Party 45 192 Troubleshooting 126, 201 Trunk Answ
Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 http://www.panasonic.com/csd Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only.
