Hybrid IP-PBX User Manual Model No. KX-TDA50 Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA50. Please read this manual carefully before using this product and save this manual for future use.
Feature Highlights Voice Mail Integration Call Center This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. ICD You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls. Group 01 Message Message ICD Group 02 Customers Message Queuing 1.
In This Manual, • The Proprietary Telephone is abbreviated as "PT". The Single Line Telephone is abbreviated as "SLT". The Portable Station is abbreviated as "PS". The Proprietary Telephone with a Display is abbreviated as "Display PT". The Digital Proprietary Telephone is abbreviated as "DPT". • The following icons are used frequently.
Important Information WARNING • • • • • • • 4 THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST. THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG.
IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
f) If the product exhibits a distinct change in performance. 14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 15. Do not use the telephone to report a gas leak in the vicinity of the leak.
Attention • • • • • • If there is any trouble, disconnect the unit from the telephone line. Plug the telephone directly into the telephone line. If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.
The serial number of this product may be found on the label affixed to the side of the unit. You should note the model number and the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO.: SERIAL NO.: For your future reference DATE OF PURCHASE NAME OF DEALER DEALER’S ADDRESS DEALER’S TELEPHONE NO.
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. Notification to the Telephone Company This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF03AKX-TDA50. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer.
7. Combined Use with Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
For Cell Station CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate this device. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Table of Contents 1 Operation........................................................................................15 1.1 1.1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 1.4.7 1.4.8 1.5 1.5.1 1.5.2 1.5.3 1.6 1.6.1 1.6.2 1.7 1.7.1 1.7.2 1.7.3 1.7.4 1.7.5 1.7.6 1.7.7 1.7.8 1.7.9 1.7.10 1.7.11 1.7.12 12 Before Operating the Telephones ........................................................................
1.8 1.8.1 1.8.2 1.8.3 1.9 1.9.1 1.9.2 1.9.3 1.10 1.10.1 1.11 1.11.1 1.11.2 1.11.3 2 Manager Operation...................................................................... 109 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 3 Control Features ..................................................................................................110 Extension Control...................................................................................................110 Time Service Mode Control ..............................
User Manual
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using.
1.1 Before Operating the Telephones Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings.
1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. See "Programming" for Related Programming if necessary. desired no. Seize a CO line (One of the following). OR • Press the CO button. 9 • Dial automatic line access OR number 9. CO line group no. • Dial CO line group access number and CO line group number. (CO) 8 Off-hook (One of the following).
1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.
1.1 Before Operating the Telephones PROGRAM RELEASE PROGRAM: Used to enter and exit the Programming mode. ANSWER RELEASE: Used to disconnect the line. ANSWER: Used to answer an incoming call. Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items. VOL Programmable Feature (PF): Located on the upper part of the CO button array or on the DSS Console. Assigns the desired button and used to access the stored feature.
1.1 Before Operating the Telephones Buttons Feature Group-CO (G-CO) Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button. Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls. Direct Station Selection (DSS) Used to access an extension with one-touch. It is also possible to be changed to the other feature button.
1.1 Before Operating the Telephones Buttons Feature System Alarm Used to confirm a PBX error. For more details, consult your dealer. Time Service (Day/Night/ Lunch/Break) Used to switch the time service mode. Answer Used to answer an incoming call. Release Used to disconnect the line during or after a conversation or to complete a Call Transfer. Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.
1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To another extension (Intercom Call) PT and SLT PT/SLT/PS extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. To call using a directory, refer to "1.11.2 Using the Directories".
1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example.
1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling — Calling Another Extension — Calling an Outside Party — TIE Line Access — Account Code Entry Calling Another Extension Intercom Call PT and SLT PT/SLT/PS extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. • The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. • • To call using a directory, refer to "1.11.2 Directories".
1.2 Making Calls Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS (L-CO) OR outside phone no. 9 Off-hook. Press L-CO or enter automatic line access number. Dial outside phone number. Talk. CO Line Group Access PT and SLT PT/SLT/PS (G-CO) outside phone no. OR 8 Off-hook. CO line group no.
1.2 Making Calls • • To confirm number before dialing, you can enter a phone number and confirm it on the display and then go off-hook. (Predialing) To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook. Customizing Your Phone • 3.1.
1.2 Making Calls Account Code Entry You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS (Account) account code OR 4 Off-hook. D.Tone 9 Press Account or enter 49. Enter account code (max. 10 digits). Enter #. outside phone no. Dial outside phone number. Seize CO line before entering outside phone number.
1.2 Making Calls One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Press One-touch Dialing. Off-hook. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number. Personal Speed Dialing You can store numbers at your extension for your personal use. (Default: 10 numbers, 00-09) This feature is also known as Station Speed Dialing.
1.2 Making Calls To dial PT/SLT AUTO DIAL personal speed dialing no. STORE OR Off-hook. • Press AUTO DIAL or enter . Enter . Dial personal speed dialing number (2 digits). To call using a directory, refer to "1.11.2 Directories". System Speed Dialing You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS AUTO DIAL system speed dialing no. STORE OR Off-hook. • Press AUTO DIAL or enter . Dial system speed dialing number (3 digits).
1.2 Making Calls To set/cancel PT/SLT/PS 1 7 Enter Off-hook. 4 0 740. Set OR 0 Cancel Enter 1 to set or 0 to cancel. C.Tone On-hook. To dial PT/SLT/PS Off-hook. • • • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. You should assign the intercom line as the seized line when going off-hook.
1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. — Last Number Redial Last Number Redial PT/SLT/PS REDIAL OR Off-hook. • • 1.2.4 Press REDIAL or enter #. Up to 32 digits can be stored and redialed. After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.2 Making Calls To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone 6 C.Tone Enter 6. On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number. If you do not answer the callback ringing within 10 seconds, this feature will be canceled.
1.2 Making Calls Call Waiting You can inform the called party that your call is waiting. This feature is also known as Busy Station Signaling (BSS). PT/SLT/PS While hearing a busy tone 1 Enter 1. • Depending on the other party’s telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used.
1.2 Making Calls To leave/cancel a message waiting indication PT/SLT/PS PT and SLT 1 7 0 0 Off-hook. Enter Leave OR 70. Cancel Enter 1 to leave or 0 to cancel. desired extension no. C.Tone Enter desired extension number. On-hook. For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Talk. Off-hook. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS MESSAGE OR 7 Off-hook. 2 0 Press MESSAGE or enter Talk. 70 and then 2.
1.2 Making Calls • • • • • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message. The display shows the messages starting with the most recent call. At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button. On your PT, you can establish one or more "Message for another extension" buttons.
1.2 Making Calls For the joined extension To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the other party. Press TRANSFER. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7 Extension Settings". Call Monitor The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS 5 extension no. B.Tone Dial extension number. Off-hook. Enter 5.
1.2 Making Calls 1.2.5 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-Calling: You can talk to the other party immediately after confirmation tone. Ring Ring Hello OR To change the method PT/SLT/PS After dialing C.Tone Enter • .
1.2 Making Calls To call (Walking COS) PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter your extension no. extension PIN Dial your extension number. Enter extension PIN (max. 10 digits). 7 47. C.Tone & D.Tone If a wrong extension PIN is entered, you hear an alarm tone. desired phone no. Dial desired phone number. Seize CO line before entering outside phone number. To call (Verified Code Entry) PT/SLT/PS PIN: Personal Identification Number 4 Off-hook.
1.2 Making Calls 1.2.7 Direct Inward System Access (DISA) — Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX.
1.2 Making Calls To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial outside phone number. Dial DISA phone number. Seize CO line before dialing outside phone number. In Trunk Security Mode/All Security Mode DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message Dial DISA phone number. Enter 7 OR verified code 47. Dial your extension number.
1.2 Making Calls • WARNING When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN. b) Specify a complicated PIN as long and random as you can make it.
1.2 Making Calls Through DISA From Outside Telephone DISA phone no. Off-hook. PIN: Personal Identification Number 4 R.B.Tone & DISA message Dial DISA phone number. extension PIN C.Tone & D.Tone Enter extension PIN (max. 10 digits). Enter 7 47. your extension no. extension no. Dial your extension number. desired extension no. feature no. Dial desired feature number. If a wrong extension PIN is entered, you hear an alarm tone.
1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or G-DN button directly. · Press the ANSWER button. • The G-DN button light shows the current status as follows: Off: Idle Green on: The line is in use. (You are using the line.
1.3 Receiving Calls To set/cancel PT While on-hook AUTO ANS MUTE Press AUTO ANS. • • 1.3.3 The AUTO ANS button light shows the current status as follows: Off: Not set On: Set For a PS user, refer to "Operating Instructions" for PS. Call Pickup — Call Pickup — Call Pickup Deny Call Pickup You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
1.3 Receiving Calls Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS 1 7 2 0 0 Off-hook. 1.3.4 Enter Deny OR 720. Allow C.Tone On-hook. Enter 1 to deny or 0 to allow. Trunk Answer From Any Station (TAFAS) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker PT/SLT/PS While hearing a tone 4 Off-hook. • 1.3.5 Enter 2 42. 1 Enter 1. C.Tone Talk.
1.3 Receiving Calls To answer PT ANSWER Talk. Press ANSWER. To transfer a call PT During a conversation (DSS) TRANSFER OR desired phone no. Press TRANSFER. Press DSS or dial desired phone number. The called party answers. RELEASE Press RELEASE. Seize CO line before dialing outside phone number. To talk to a waiting caller PT While hearing call waiting tone ANSWER Press ANSWER. Talk.
1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation PT During a conversation (DSS) The called party answers. Press DSS. RELEASE Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation PT During a conversation RELEASE Press RELEASE. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit an Answer button or a Release button.
1.4 During a Conversation 1.4 During a Conversation 1.4.1 Call Transfer — Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service • • You can transfer a held call without talking by going on-hook. If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected. If you hear an alarm tone, the destination extension did not answer the call.
1.4 During a Conversation To transfer with one-touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS. On-hook. Talk. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. • Even if the transferred party does not answer, you can go on-hook. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation TRANSFER CO line C.
1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, G-DN or INTERCOM button, or the hookswitch. • Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button. 1.4.
1.4 During a Conversation Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 0 5 Off-hook. Talk. Press flashing CO or INTERCOM, or enter 50. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 5 Off-hook. 3 Press CO, or enter number (3 digits). C.Tone held line no. Talk.
1.4 During a Conversation • For simple operation, you can automatically hold a call by pressing another CO, G-DN or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer. Call Park You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto).
1.4 During a Conversation Call Park Retrieve PT/PS (Call Park) Press a flashing Call Park. PT/SLT/PS 5 Off-hook. Enter 2 52. stored parking zone no. Dial stored parking zone number (2 digits). C.Tone Talk. • If a call is parked automatically, confirm the parking zone number on the display. • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number. After you park a call, you can perform other operations.
1.4 During a Conversation To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation OR (DSS) TRANSFER TRANSFER OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. Talk to the original party. The other party will be on hold. SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. Dial the other party's extension number. Talk to the other party.
1.4 During a Conversation SLT During a conversation extension no. C.Tone Press Recall/ hookswitch. 1.4.4 Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. On-hook.
1.4 During a Conversation 2. To hold the current call and then talk to the new party PT/PS While hearing a tone (CO) OR HOLD INTERCOM Press CO or INTERCOM. Press HOLD. Talk to the new party. Disregard this step if both parties are extensions. SLT While hearing a tone 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the new party. 50. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.
1.4 During a Conversation 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) HOLD OR INTERCOM Press HOLD. Talk to the original party. Press CO or INTERCOM. Disregard this step if both parties are extensions. (CO) OR INTERCOM On-hook. Talk to the new party. Press CO or INTERCOM. Off-hook. SLT During a conversation 0 5 C.
1.4 During a Conversation Customizing Your Phone • 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension. 15 s Default (Tone 1) Special Tones (Tone 2) 5s OR Answering Call Waiting from the Telephone Company This is an optional telephone company service.
1.4 During a Conversation — Privacy Release Conference You can add one or more parties to your conversation. PT/PS During a conversation CONF CONF desired phone no. OR C.Tone TRANSFER Press CONF or TRANSFER. Dial desired phone number. Talk to the new party. Talk with multiple parties. Press CONF. Seize CO line before dialing outside phone number. PT/PS During a conversation TRANSFER Press TRANSFER. Dial desired phone number. Seize CO line before dialing outside phone number.
1.4 During a Conversation SLT During a conversation desired phone no. Press Recall/ hookswitch. Dial desired phone number. 3 Talk to the new party. Press Recall/ hookswitch. C.Tone Enter 3. Seize CO line before dialing outside phone number. Talk with multiple parties. To add four or more parties to a conference PT/PS During a conversation To continue CONF Press CONF. CONF desired phone no. Dial desired phone number. C.Tone Talk. Press CONF. Talk.
1.4 During a Conversation SLT During a conversation Press Recall/hookswitch. • During a three-party conversation, when you press TRANSFER, Recall/hookswitch, you can talk to the party who had a conversation previously. If you want to talk to the third party, press TRANSFER, Recall/hookswitch again. You can have a conference with maximum eight parties (comprising intercom or CO lines) simultaneously. • Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Conference button.
1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout. The call is disconnected when the time runs out unless the originating extension returns to the conference. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Conference button.
1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Privacy Release You can let a third party join your current outside call. To set PT/PS During a conversation Ask the third party to perform the step below. (S-CO) C.Tone Press green S-CO. (S-CO) Press flashing green S-CO within 5 seconds. Talk. A three-party conversation is now established. To prolong, press S-CO again. • 1.4.6 Only an S-CO button can be used for this operation.
1.4 During a Conversation To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE. • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute If mute is used during OHCA, it will become Handset Mute. • 1.4.7 Off-hook Monitor You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.
1.4 During a Conversation • 1.4.8 Hands-free operation You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously. Helpful hints for hands-free operation: • If it is difficult to hear the other party's voice; Raise the sound level using the Speaker Volume Control. • If the other party has difficulty hearing you; Lower the sound level. • Absorbing echoes; Using this unit in a room which has curtains or carpeting or both.
1.4 During a Conversation To talk in hands-free mode during a conversation using the headset PT (Headset) Press red Headset. • The Headset button light shows the current status as follows: Off: Headset mode off Red on: Headset mode on Customizing Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customizing the Buttons Create or edit a Headset button.
1.5 Absence Settings 1.5 Absence Settings 1.5.1 Call Forwarding — Call Forwarding (FWD) Call Forwarding (FWD) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.
1.5 Absence Settings To set/cancel PT/SLT/PS 0 Both Calls OR 1 7 1 Outside Calls OR Intercom Calls 2 Off-hook. Enter 71. Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly. destination extension no. OR outside CO line phone no. access no. (Max. 32 digits) Enter destination extension number. Or enter CO line access number and then outside phone number. C.Tone Enter #. On-hook.
1.5 Absence Settings To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS 7 1 Enter Off-hook. time 3 C.Tone 713. On-hook. Enter time (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group PT/SLT/PS ICD Group: Incoming Call Distribution Group 4 Both Calls 1 OR 1 7 5 Outside Calls OR 6 Off-hook. Enter 71. Set ICD Group extension no. OR 0 Cancel Intercom Calls Enter 4 to 6 as you desire. Enter 1 to set or 0 to cancel.
1.5 Absence Settings • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.5 Absence Settings Message no. 6 Message (Example) In a Meeting 7 8 A message assigned for each extension. (Personal Absent Message) 9 To set PT/SLT/PS 7 Enter Off-hook. # 5 0 750. 1 2 3 4 5 6 7 8 9 Will Return Soon Gone Home At Ext %%%% + Back at %%:%% + Out until %%/%% + In a Meeting Extension no. Hour : Minute Month / Day Enter required number. C.Tone Enter #. On-hook. To cancel PT/SLT/PS Off-hook. • 5 Enter 750. 0 0 Enter 0. C.Tone On-hook.
1.5 Absence Settings To lock PT/SLT/PS 7 7 1 C.Tone Off-hook. Enter Enter 1. 77. On-hook. To unlock PT/SLT/PS PIN: Personal Identification Number 7 Off-hook. • • • Enter 7 77. 0 extension PIN Enter 0. Enter extension PIN (max. 10 digits). C.Tone On-hook. If you forget the extension PIN or cannot unlock your phone, consult your manager. He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.
1.6 Paging 1.6 Paging 1.6.1 Paging — Group Paging — Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS 3 Off-hook. • Enter paging group no. 3 33. Wait for an answer C.Tone Dial paging group number (2 digits). Announce. Talk. If the group which you paged is already being used for paging, you hear a busy tone.
1.6 Paging • 1.6.2 After you go on-hook, the caller can talk to the person who answers the page. Answering/Denying a Paging Announcement To answer PT 4 Off-hook. Enter 3 C.Tone Talk. 43. Paging Deny PT 1 7 2 1 0 Off-hook. Enter 721. Deny OR Allow Enter 1 or 0. C.Tone On-hook.
1.7 Extension Settings 1.7 Extension Settings 1.7.1 Timed Reminder You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wakeup call. The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off–hook to answer, you will hear a special dial tone or prerecorded message. To set PT/SLT 0 12 H: 7 Off-hook. 6 1 760. Enter 0 0 hour/minute C.Tone On-hook. Enter 0 for once or 1 for daily.
1.7 Extension Settings To confirm PT TRANSFER Press TRANSFER several times. • • • You can also confirm the Timed Reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops. If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation. • 1.7.2 Do Not Disturb (DND) You may set this feature when you are in a meeting or busy.
1.7 Extension Settings • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.7 Extension Settings Whisper OHCA: a voice announcement through the handset To set/cancel for intercom calls PT/SLT/PS 0 No call OR 1 7 3 1 Tone OR 2 C.Tone OHCA OR Off-hook. Enter 731. 3 On-hook. Whisper OHCA Enter 0 to 3 as you desire. To set/cancel for outside calls PT/SLT/PS 0 7 3 2 OR 1 Off-hook. • 1.7.4 Enter No tone 732. Tone C.Tone On-hook. Enter 0 or 1. OHCA and Whisper OHCA can be activated only on certain digital proprietary telephones.
1.7 Extension Settings • You can change the mode by pressing a preset COLR button while on-hook. The COLR button light shows the current status as follows: Off: shows your extension number. Red on: prevents your extension number being displayed. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Connected Line Identification Restriction (COLR) button. 1.7.
1.7 Extension Settings • 1.7.7 Some extensions may be prohibited from performing this feature. Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT 1 7 5 1 Set OR 0 Off-hook. 1.7.8 Enter 751.
1.7 Extension Settings PT While on-hook TRANSFER OR (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • • The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing Green: Break mode Red on: Night mode Flashing Red: Holiday mode Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button.
1.7 Extension Settings 1.7.11 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set PS 4 Press TALK. Enter 8 48. 1 extension no. Enter 1. Enter extension number of the paired telephone. C.Tone Press CANCEL. To cancel PS 4 Press TALK. • • Enter 8 48. 0 Enter 0. C.Tone Press CANCEL. Some wired telephones are prohibited from using this feature.
1.7 Extension Settings Features Default Setting Do Not Disturb (DND)* Off Call Waiting* Enable—Tone Executive Busy Override Deny Allow BGM Off Data Line Security Off Paralleled Telephone The telephone in parallel rings. Log-in/Log-out Log-in * These features may not be reset depending on the system programming. PT/SLT/PS 7 Off-hook. • 84 User Manual Enter 9 790. 0 C.Tone On-hook. After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable— Tone".
1.8 Call Center 1.8 Call Center 1.8.1 Log-in/Log-out, Wrap-up You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on.
1.8 Call Center ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. Specified OR (Log-in/Log-out) All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave the Not Ready mode PT/SLT/PS 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.8 Call Center • • • • • • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.8 Call Center Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.
1.8 Call Center Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed. To monitor Display PT After viewing the status of waiting calls SPRVS Press "SPRVS". To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • 1.8.
1.8 Call Center To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up. • The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Hurry-up button.
1.9 User-supplied Equipment 1.9 User-supplied Equipment 1.9.1 Doorphone/Door Opener You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. — Doorphone Call — Door Open Doorphone Call To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS Off-hook. To call the doorphone PT/SLT/PS 3 Off-hook. • Enter 1 31.
1.9 User-supplied Equipment Door Open Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS 5 Off-hook. Enter 5 55. doorphone no. C.Tone Enter doorphone number (2 digits). On-hook. From any extension while talking to the doorphone PT/SLT/PS 5 C.Tone Enter 5. • 1.9.2 On-hook. The door open will be triggered for a specified time period. Host PBX — External Feature Access (EFA) External Feature Access (EFA) You can access special features (e.g.
1.9 User-supplied Equipment To hold the current call and then talk to the new party PT/PS SLT While hearing a tone While hearing a tone FLASH/ RECALL OR desired service code (EFA) 6 0 desired service code OR TRANSFER 6 0 Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60. • • Enter desired service code. Press Recall/ hookswitch. Enter 60. Enter desired service code.
1.9 User-supplied Equipment To forward your calls to your mailbox PT/SLT/PS 0 Both Calls OR 7 1 1 Outside Calls OR 2 Off-hook. 71. Enter Intercom Calls Enter 0 to 2 as you desire. voice mail floating extension no. # Enter voice mail floating extension number. Enter #. C.Tone On-hook. PT/PS During a conversation (DSS) OR desired extension no. Press Voice Mail Transfer. Press DSS or enter desired extension number.
1.9 User-supplied Equipment Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Voice Mail Transfer button or a Message button. Live Call Screening (LCS) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker.
1.9 User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring SP-PHONE Monitoring (Handset) MONITOR OR No operation OR (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) OR Press Live Call Screening. MONITOR Press SP-PHONE or MONITOR.
1.9 User-supplied Equipment Two-way Record You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation (Two-way Record) To stop recording, press this button again. Press Two-way Record. To record into another mailbox (Two-way Transfer) PT/PS During a conversation (DSS) (Two-way Transfer) Press Two-way Transfer. OR another extension no.
1.9 User-supplied Equipment • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.
1.10 Walking Extension 1.10 Walking Extension 1.10.1 Walking Extension You can use the same functions assigned on your previous extension even if you move to another extension in the office. You can retain your settings such as extension number or One-touch Dialing memory etc. on the new extension. This feature is also known as Walking Station. To set PT/SLT PIN: Personal Identification Number Off-hook. 7 2 Enter 727. extension PIN Enter extension PIN (max. 10 digits).
1.11 Display Proprietary Telephone 1.11 Display Proprietary Telephone 1.11.1 Call Log This is available for the display proprietary telephone and the portable station. — Incoming Call Log — Outgoing Call Log Incoming Call Log When you receive an outside call, the caller’s information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted.
1.11 Display Proprietary Telephone To confirm the log information with the Navigator key T7600 While on-hook Press Left twice. Press Up or Down until desired party appears. To clear the log information Display PT While confirming the log information (Call Log) TRANSFER OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. Off-hook.
1.11 Display Proprietary Telephone • • • • • • • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.
1.11 Display Proprietary Telephone Outgoing Call Log You can redial using the outgoing call log. To call T7600 While on-hook Press Left. Press ENTER. Press Up or Down until desired number appears. Off-hook. To call with the REDIAL button Display PT While on-hook REDIAL Press REDIAL to display the outgoing call log.* • • REDIAL Press REDIAL until desired number appears. Off-hook. * System programming is required for this operation. Consult your dealer.
1.11 Display Proprietary Telephone 1.11.2 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information.
1.11 Display Proprietary Telephone • • • Telephone number and name on the display are stored using the first spare Personal Speed Dialing memory available. For a PS user, refer to "Operating Instructions" for PS. For more details, refer to "To store the names and numbers in personal speed dialing" in "3.1.2 Settings on the Programming Mode". Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
1.11 Display Proprietary Telephone Table 2 (Option mode) Times Buttons 1 2 3 4 5 6 7 1 ! ? " ä ö ü 1 2 A B C a b c 3 D E F d e 4 G H I g 5 J K L 6 M N 7 P 8 8 9 10 11 12 13 14 15 À Á Â Ã Ä Å Æ Ç 2 f Ð È É Ê Ë 3 h i Ì Í Î Ï 4 j k l 5 O m n o Ñ Ò Ó Ô Õ Ø Œ 6 Q R S p q r s ß 7 T U V t u v Ù Ú Û Ü 9 W X Y Z w x y z ý 9 0 (space) .
1.11 Display Proprietary Telephone 1.11.3 System Feature Access You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature T7600 While on-hook Press Right four times. Press ENTER. Press Up or Down until the feature appears. Features Refer to Automatic Callback Busy Cancel 1.2.4 When the Dialed Line is Busy or There is No Answer Group Call Pickup 1.3.3 Call Pickup Directed Call Pickup 1.3.3 Call Pickup Doorphone Call 1.9.
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Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1 Control Features 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. — Changing the Settings of Other Extensions Changing the Settings of Other Extensions Remote Extension Lock This feature is also known as Remote Station Lock Control. PT/SLT/PS 2 7 8 3 Off-hook. • 2.1.2 Enter 78. Unlock OR extension no. Lock Enter 2 to unlock or 3 to lock. Enter extension number. On-hook.
2.1 Control Features PT/SLT/PS 7 Off-hook. Enter 8 0 780. 0 Day 1 Night 2 Lunch 3 Break Enter 0 to 3 as you desire. C.Tone On-hook. To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual). • • • Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
2.1 Control Features PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction button. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Toll Restriction (TRS) button. 2.1.
2.1 Control Features All messages have their own extension numbers. You can select the desired message. You have two methods for recording a message. One is recorded using the handset, and the other is recorded from an external BGM (MOH) port. To record PT 3 Off-hook. Enter 36. AUTO DIAL STORE 1 OGM floating extension no. Enter 1. Enter OGM floating extension number. 6 Progress Tone & C.Tone Record message. The message is played back. C.Tone On-hook. Press STORE.
2.1 Control Features To record from an external BGM (MOH) port PT 3 Off-hook. Enter 6 3 36. Enter 31. CONF You hear the message. C.Tone OGM floating extension no. 1 Enter OGM floating extension number. The message is recorded. Press CONF. Progress Tone & C.Tone AUTO DIAL STORE C.Tone Press STORE. When the time limit passes, it stops automatically. The message is played back. On-hook. To clear the message PT 3 Off-hook. • 114 User Manual Enter 6 36. 0 OGM floating extension no.
Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1 Personal Programming 3.1 Personal Programming 3.1.1 Personal Programming You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. — Extension PIN (Personal Identification Number) • If you change your desk and extension, refer to "1.10.1 Walking Extension". Extension PIN (Personal Identification Number) You can assign a password to each extension. The following features require an extension PIN. 1.
3.1 Personal Programming To cancel PT/SLT/PS Off-hook. PIN: Personal Identification Number 7 9 Enter 799. 9 0 stored extension PIN Enter 0. Enter stored extension PIN. C.Tone On-hook. • • • • 3.1.2 WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account.
3.1 Personal Programming To program To enter the programming mode To exit PROGRAM OR PAUSE PROGRAM programming input selection & parameter OR AUTO DIAL STORE Press PROGRAM or PAUSE. Item Follow programming input. OR OR AUTO DIAL PAUSE STORE Press ENTER Follow Selection Press ENTER Press PROGRAM & Parameter. or STORE. or STORE. or PAUSE. Programming Input Selection & Parameter PT: The display shows the PBX number, slot number and port number.
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3.1 Personal Programming Item Programming Input Selection & Parameter 0 Which line do you prefer to answer when you go offhook? (Preferred Line Assignment—Incoming) 1 2 0 2 + CO button no.
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3.1 Personal Programming Item Programming Input FWD/DND 5 0 / (for both calls) Where are your incoming calls forwarded or refused? (Call Forwarding [FWD]/Do Not Disturb [DND]) 5 1 (for outside calls) Selection & Parameter 0 Off 1 Do Not Disturb (DND) 2 + desired no. (max. 32 digits) All—Forward all calls 3 + desired no. Busy—Forwarded when your (max. 32 digits) extension is busy. 4 + desired no. No Answer—Forwarded (max. 32 digits) when you do not answer.
3.1 Personal Programming Item Do you want back ground music through your telephone speaker while on-hook? (Background Music [BGM])*1 Would you like to set your extension PIN or change a stored extension PIN to new one? (Extension PIN [Personal Identification Number]) Programming Input Selection & Parameter 0 6 No—Off 5 1 1 extension PIN (max. 10 digits) + To set an extension PIN ENTER/STORE + same extension PIN 9 0 stored extension PIN + new extension PIN To change a stored extension (max.
3.1 Personal Programming • WARNING When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN. b) Specify a complicated PIN as long and random as you can make it. c) Change the PIN frequently.
3.1 Personal Programming To edit the names and numbers of personal speed dialing PROGRAM 1 0 personal speed dialing no. (location no.) OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialing number (location number) (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR AUTO DIAL STORE To insert a number or character Press ENTER or STORE.
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3.1 Personal Programming • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. To program To enter the program mode To continue PROGRAM OR To exit (CO, DSS, PF) PAUSE PROGRAM programming input OR PAUSE OR AUTO DIAL Press PROGRAM or PAUSE. Buttons Press CO, DSS or PF. Follow programming input. STORE Press ENTER or STORE. Programmable Button CO DSS Press PROGRAM or PAUSE. Programming Input PF Loop-CO (L-CO) Group-CO (G-CO) # + CO line group no.
3.1 Personal Programming Buttons Programmable Button CO Group FWD—Intercom calls PF 4 6 + Incoming call distribution group extension no. Account 4 8 Conference 4 9 Terminate 5 0 External Feature Access (EFA) 5 1 Call Park 5 3 Call Park (Automatic Park Zone) 5 3 Call Log*3 5 4 Call Log for ICD Group*3 Log-in/Log-out Log-in/Log-out of a specified group Log-in/Log-out for all groups Hurry-up 128 DSS Programming Input 5 4 + Incoming call distribution group extension no.
3.1 Personal Programming Programmable Button Buttons CO DSS Programming Input PF Connected Line Identification Restriction (COLR) 6 5 Headset*3 6 7 Time Service Switching Mode (Automatic/Manual) 6 8 (+ Tenant no.) Two-way Record*5 9 0 + Voice mail floating extension no. Two-way Transfer*5 9 1 + Voice mail floating extension no. 9 1 + Voice mail floating extension no. + # + Extension no./Incoming call distribution group extension no.
3.1 Personal Programming To distinguish the ringing tones for each CO, INTERCOM or G-DN button (Digital proprietary telephone only) To continue (CO) PROGRAM (CO) OR OR INTERCOM INTERCOM PROGRAM tone type no. OR R.Tone OR (G-DN) Press PROGRAM. • AUTO DIAL OR STORE (G-DN) Press CO, INTERCOM or G-DN. Press CO, INTERCOM or G-DN. Enter tone type number.* Press ENTER or STORE.
3.2 Manager Programming 3.2 Manager Programming 3.2.1 Programming Information The manager can program the following item. • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
3.2 Manager Programming 3.2.2 Manager Programming Changing the Settings and Extension Control To enter the program mode To program To continue PROGRAM 1 OR PAUSE Press PROGRAM or PAUSE. Enter 1. manager password programming input Follow programming input. Enter manager password. Item PROGRAM OR HOLD PAUSE Press HOLD. Press PROGRAM or PAUSE. Programming Input Changing the manager password. 0 0 + + Password (max. 10 digits) + Locking/unlocking other extensions.
3.3 System Programming 3.3 System Programming 3.3.1 Programming Information You can customize your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
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3.3 System Programming Procedure The basic steps are shown below. 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 3.3.2 To exit the programming mode at any time, lift the handset.
3.3 System Programming 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00-99). Press SELECT Press Right. for month. hour Press ENTER. Press NEXT. AM/PM minute Enter hour (01-12). Enter date (01-31). Select AM or PM. Enter minute (00-59). To end END (HOLD) Press ENTER. Press END. • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps.
3.3 System Programming • If the desired number is more than 32 digits, divide the number and store it into a speed dialing number. • " ", "#", FLASH/RECALL, PAUSE, and SECRET (INTERCOM) can also be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.
3.3 System Programming Extension Number [003] You can assign an extension number to each extension. To end 0 0 3 Enter 003. Press ENTER. extension no. new extension no. Enter extension number. Enter new extension number. Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL. • The leading number(s) should be the same as the number(s) assigned for Flexible Numbering. Consult your dealer. A duplicate entry is invalid.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • I cannot use the telephone. • • Consult your dealer. The telephone is locked. Unlock your telephone. ( 1.5.3 Extension Lock, 2.1.1 Extension Control) Your telephone is connected to an eXtra Device Port. System programming is required. Consult your dealer. Some features do not work. • • System management may restrict certain features. Consult your manager.
4.1 Troubleshooting Problem My proprietary telephone does not have a feature button. Remedy • Some models do not have the feature button. Change a flexible button to the desired button. ( 3.1.3 Customizing the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones) A reorder tone is audible or "Restricted" is displayed. • The telephone is locked. • Unlock your telephone. ( 1.5.3 Extension Lock, 2.1.
4.1 Troubleshooting Problem Remedy I do not want to display a number which is stored in memory. • Conceal the number. ( Storing Names and Numbers, 3.1.3 Customizing the Buttons) I want to confirm my extension number. • ( Your Extension Number in 1.1.1 Before Operating the Telephones) The date and time are not correct. • Set the date and time by system programming. ( Date & Time [000] in 3.3.2 System Programming) The display is not shown well. • ( 142 Change the Display contrast level. 3.1.
4.2 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits 1.2.1 Basic Calling Operator Call 0 ( Automatic Line Access ) 9 ( CO Line Group Access 8 ( TIE Line Access outside phone no.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.2.4 When the Dialed Line is Busy or There is No Answer Automatic Callback Busy Cancel 46 ( Message Waiting For a caller ) 70 ( ) – To leave/cancel 1/0 + extension no. For a called extension – To call back 2 – To clear 0 + your extension no. 1.2.6 Calling without Restrictions Remote COS Access To call (Verified Code Entry) extension no. + extension PIN + phone no.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.3.4 Trunk Answer From Any Station (TAFAS) – Calls through an external speaker 1 42 ( ) 1.4.2 Call Hold Call Hold/Call Hold Retrieve 50 ( ) Call Hold Retrieve – Specified with a held line number ( – Specified with a holding extension number ) extension no. which has a held call 51 ( Call Park – To set CO line no. which is held (3 digits) 53 ) 52 ( ) – To retrieve parking zone no.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) –To set the timer for "No Answer" and "Busy/No Answer" Additional digits 00-99 (second) 713 ( ) Call Forwarding (FWD) for your Incoming Call Distribution Group – Both Calls 714 ( – Outside Calls 715 ( – Intercom Calls ) 716 ( 1.5.2 Absent Message – To set 1 (Set) + ICD Group extension no. + phone ) no. + #/0 (Cancel) + ICD Group extension no. ) 750 ( ) 1-9 (+ parameter) + # – To cancel 0 1.5.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) 1.7.4 Connected Line Identification Restriction (COLR) Additional digits 7 0 ( ) – To show 0 – To prevent 1 1.7.5 Calling Line Identification Restriction (CLIR) 7 1 ( ) – To show 0 – To prevent 1 1.7.6 Executive Busy Override Deny – To prevent 733 ( ) 1 – To allow 0 1.7.7 Background Music (BGM) – To set 751 ( ) 1 – To cancel 0 1.7.8 Data Line Security – To set 730 ( ) 1 – To cancel 0 1.7.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits 1.9.1 Doorphone/Door Opener Doorphone Call doorphone no. (2 digits) 31 ( Door Open ) doorphone no. (2 digits) 55 ( ) 1.9.2 Host PBX External Feature Access (EFA) service code 60 ( ) 1.9.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) *1 2.1.5 Outgoing Messages (OGM) 36 ( – To record Additional digits ) – To play back 1 + OGM floating extension no. 2 + OGM floating extension no. – To record from an external BGM (MOH) port 31 + OGM floating extension no. – To clear 0 + OGM floating extension no. 3.1.
4.3 Tone 4.3 Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3 Tone Tone 2 1s Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • • • • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g.
4.3 Tone Ringback Tone 2 1s Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 A call is on hold longer than the specified time. When talking to an outside party Warning Tone 1s This tone is sent 15, 10 and 5 seconds before the specified time for disconnection. When setting the features or programming Confirmation Tones Tone 1 The feature setting was set successfully.
4.3 Tone Tone 3 1s Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold.
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Index User Manual 155
Index A Absence Settings 68 Absent Message 71, 121, 146 Account 21, 128 Account Code Entry 28, 143 Alternate Calling—Ring/Voice 38, 149 Alternate Receiving—Ring/Voice 120 Answer 20, 22, 46, 128 ANSWER/RELEASE Button 46 Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX 56 Answering Calls 44 Answering/Denying a Paging Announcement 75 Appendix 139 AUTO ANS (Auto Answer)/MUTE 19 AUTO DIAL/STORE 19 Automatic Call Hold 53 Automatic Callback Busy 32, 149 Automatic Callback Busy C
Index External Feature Access (EFA) 21, 92, 128, 148 F Feature Highlights 2 Feature Number Table 143 Feature Numbers 16 Fixed Buttons 19 FLASH/RECALL 19 Forced Answerback Selection 120 FWD N/A Timer 122 FWD/DND Cycle Switch Mode 71, 78 FWD/DND Setting Mode 71, 78 FWD/DND—Intercom calls 21, 127 FWD/DND—Outside calls 21, 127 Log-in/Log-out 21, 85, 128, 147 Log-in/Log-out for all groups 21, 128 Log-in/Log-out of a specified group 21, 128 Log-in/Log-out, Wrap-up 85 Loop-CO (L-CO) 20, 127 M Group Directory
Index Q Quick Dialing User-supplied Equipment 91 Using a Navigator Key/Jog Dial/Volume Key 31 V R Receiving Calls 44 Redial 19, 32 Release 20, 22, 46, 128 Remote COS Access 38, 144 Remote Extension Lock 110, 148 Remote Setting 42, 144 Remote Station Lock Control —> Remote Extension Lock Reorder Tone 151 Required Telephone 131, 133 Restrictions 17 Ring Tones 150 Verified Code Entry 39, 144 VOICE CALL/MUTE 19 Voice Mail Integration 93, 148 Voice Mail Transfer 22, 93, 129 Voice Processing System 93 Volum
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Panasonic Consumer Electronics Company Division of Matsushita Electric Corporation of America One Panasonic Way Secaucus, NJ 07094 Panasonic Sales Company Division of Matsushita Electric of Puerto Rico, Inc. Ave. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park Carolina, Puerto Rico 00985 http://www.panasonic.com/csd Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model.
