Hybrid IP-PBX User Manual Model No. KX-TDA15 Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. PSMPR Software File Version 4.
Feature Highlights Voice Mail Integration Call Centre This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. ICD You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.
Built-in Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. 1.5.
In This Manual, • The following abbreviations are used: APT → Analogue Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SLT → Single Line Telephone • The suffix of each model number is omitted. • The following icons are used frequently.
Important Information WARNING • • • • • • • • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE.
The KX-TDA15E, KX-TDA15NE, KX-TDA15GR, and KX-TDA15CE are designed to interwork with the: • Analogue Public Switched Telephone Network (PSTN) of European countries • Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Attention • Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. • This unit should be kept free of dust, moisture, high temperature (more than 40 ˚C), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside lines: • 1.
Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) • This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis.
For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO.
Table of Contents 1 Operation............................................................................................... 13 1.1 1.1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 1.4.7 1.4.8 1.5 1.5.1 1.5.2 1.5.3 1.5.4 1.6 1.6.1 1.6.2 1.7 1.7.1 1.7.2 1.7.3 1.7.4 1.7.5 1.7.6 10 Before Operating the Telephones..................................................................................
1.7.7 1.7.8 1.7.9 1.7.10 1.7.11 1.7.12 1.7.13 1.8 1.8.1 1.8.2 1.8.3 1.9 1.9.1 1.9.2 1.9.3 1.9.4 1.9.5 1.10 1.10.1 1.10.2 1.11 1.11.1 1.12 1.12.1 1.12.2 1.12.3 2 Manager Operation .............................................................................161 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 3 4.1 Control Features........................................................................................................... 162 Extension Control ......................................................
4.1.1 4.2 4.2.1 4.3 4.3.1 4.4 4.4.1 4.4.2 4.4.3 Troubleshooting...............................................................................................................200 Feature Number Table ..................................................................................................203 Feature Number Table.....................................................................................................203 What is This Tone? ..................................................................
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690. Use the feature depending on the telephone you are using.
1.1 Before Operating the Telephones If you use a single line telephone which does not have the " " or "#" keys; it is not possible to access features that have " " or "#" in their feature numbers. Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone.
1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA15. Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. See "Programming" for Related Programming if necessary.
1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone. Fixed Buttons (CO) AUTO DIAL STORE REDIAL CO: Used to make or receive an outside call. (Button assignment is required.
1.1 Before Operating the Telephones INTERCOM INTERCOM: Used to make or receive intercom calls. Soft Buttons: Used to select the item displayed on the bottom of the display. INT’ MONITOR TRANSFER 18 MONITOR: Used for hands-free dialling. You can monitor the party's voice in hands-free mode. TRANSFER: Used to transfer a call to another party.
1.1 Before Operating the Telephones FLASH/ RECALL VOICE CALL MUTE PROGRAM FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook. VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation. PROGRAM: Used to enter and exit the Programming mode.
1.1 Before Operating the Telephones RELEASE RELEASE: Used to disconnect the line. Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items. VOL Programmable Feature (PF): Located on the upper part of the CO button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.
1.1 Before Operating the Telephones Buttons Feature Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls. Direct Station Selection (DSS) Used to access an extension with one touch. It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one touch.
1.1 Before Operating the Telephones Buttons Feature Answer Used to answer an incoming call. Release Used to disconnect the line during or after a conversation or to complete a Call Transfer. Toll Restriction/Call Barring Used to change the toll restriction/call barring level of other extension users temporarily. ISDN Service Used to access an ISDN service. Calling Line Identification Restriction (CLIR) Used to switch between the CLIP and CLIR services.
1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) PT and SLT PT/SLT/PS extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. Operation steps The description of the icons are explained on "Icon Descriptions".
1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example.
1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling – – – – Calling Another Extension Calling an Outside Party Making a Call to a Private Network (TIE Line Access) Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT and SLT PT/SLT/PS extension no. OR (DSS) Off-hook. Dial extension number or press DSS. Talk. • The DSS button light shows the current status as follows: Off: The extension is idle.
1.2 Making Calls To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS 9 OR 0 Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
1.2 Making Calls To select the specified outside line PTPT/PS and outside phone no. (S-CO) Press S-CO. Off-hook. • • • • • • Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".
1.2 Making Calls • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PTPT/PS and SLT (NDSS) Off-hook. • Talk. Press NDSS. To start monitoring another PBX extension after customising an NDSS button, go offhook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows: Off: The extension is idle. Red on: The extension is busy. Customising Your Phone • 3.1.
1.2 Making Calls • • • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. Account codes may use the digits "0" through "9". Depending on the settings of your PBX, you may be required to enter an account code to make an outside call. • If you enter the wrong code, press the " " key and re-enter the account code.
1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling) With a One-touch Button (One-touch Dialling) You can store a phone number into the flexible button for one-touch operation.
1.2 Making Calls To dial PT/SLT AUTO DIAL personal speed dialling no. STORE OR Press AUTO DIAL or enter . Off-hook. • Enter . Dial personal speed dialling number (2 digits). To call using a directory, refer to "1.12.2 Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX. PT/SLT/PS AUTO DIAL system speed dialling no. STORE OR Off-hook. • Press AUTO DIAL or enter .
1.2 Making Calls To set/cancel PT/SLT/PS 1 7 Enter Off-hook. 4 0 740. Set OR 0 Cancel C.Tone Enter 1 to set or 0 to cancel. On-hook. To dial PT/SLT/PS Off-hook. • • • To call another party, dial the desired party's phone number before the preprogrammed number is dialled. You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) It is possible to increase the delay before Hot Line is activated through system programming.
1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL OR Off-hook. Press REDIAL or enter #. • • Up to 32 digits can be stored and redialled. After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.2 Making Calls 1.2.
1.2 Making Calls To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number. If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS 4 Enter Off-hook. 6 46. C.Tone On-hook.
1.2 Making Calls To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS 4 Enter Off-hook. • • 6 46. C.Tone On-hook. If you do not answer within a specified time period, this feature will be cancelled. Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting. This feature is also known as Busy Station Signalling (BSS).
1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call the caller back by a simple operation.
1.2 Making Calls For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Talk. Off-hook. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS MESSAGE OR 7 Press MESSAGE or enter Off-hook. 2 0 Talk. 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS 7 Off-hook. • • • • • 38 User Manual Enter 0 70. 0 Enter 0. your extension no. Dial your extension number. C.Tone On-hook.
1.2 Making Calls Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Message button or Message for Another Extension button. Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation. To join an intercom call PT/SLT/PS Party joining the call 3 extension no. B. Tone Off-hook. C.Tone Dial extension number. Enter 3. Talk. A three-party conversation is now established.
1.2 Making Calls For the originating extension To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the other party. Press TRANSFER. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)". Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension.
1.2 Making Calls 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (ISDN Service) OR outside line (ISDN Service) Off-hook. Seize outside line. (If all required digits are stored.) service code (ISDN Service) (Requires to dial additional digits.) Press ISDN service. Or press ISDN service and then enter service code and then press ISDN service again. On-hook.
1.2 Making Calls 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone.
1.2 Making Calls 1.2.7 – Calling without Restrictions Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required.
1.2 Making Calls 1.2.8 – To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator's assistance. You may be able to access system features or call an outside party with your password depending on the security mode.
1.2 Making Calls To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial DISA phone number. Dial outside phone number. Seize outside line before dialling outside phone number. In Trunk Security Mode/All Security Mode * DISA phone no. Off-hook. your extension no. 4 R.B.Tone & DISA message OR verification code Enter Dial DISA phone number. 7 47.
1.2 Making Calls • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-toOutside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a) b) c) d) • • 46 User Manual Enabling DISA security (Trunk Security or All Security). Keeping your passwords (verification code PIN/extension PIN) secret. Selecting complex, random PINs that cannot be easily guessed.
1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions • Absent Message • Extension Dial Lock • Time Service—Changing the Time Mode (Day/Night/Lunch/Break) From another extension PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter 7 47.
1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. · Press the ANSWER button. • Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Customising Your Phone • 3.1.
1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires system programming. To set/cancel PT While on-hook AUTO ANS MUTE Press AUTO ANS.
1.3 Receiving Calls 1.3.3 – – Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available: Group Call Pickup: Picks up a call within your group.
1.3 Receiving Calls 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker PT/SLT/PS While hearing a tone 4 Off-hook. • Enter 2 42. 1 Enter 1. C.Tone Talk. You can also receive a paging announcement via a speaker with this operation.
1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call. To answer PT ANSWER Talk. Press ANSWER. To transfer a call PT During a conversation (DSS) OR TRANSFER desired phone no. Press TRANSFER. Press DSS or dial desired phone number.
1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation PT During a conversation (DSS) The called party answers. Press DSS. RELEASE Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation PT During a conversation RELEASE Press RELEASE. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an Answer button or a Release button.
1.3 Receiving Calls 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up. TRANSFER OR OR 7 Press TRANSFER or Recall/hookswitch. • 54 User Manual Enter 3 7 3. C.
1.4 During a Conversation 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – – – Transferring to an Extension in the PBX Transferring to an Outside Party Using the PBX Service Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
1.4 During a Conversation To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) Press DSS. Talk. On-hook. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. • System programming is required to use the One-touch Transfer feature during a conversation with an extension.
1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch. • Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.
1.4 During a Conversation • • • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. Even if you go on-hook while transferring a call, it is transferred. After the call is transferred, the line becomes idle. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.
1.4 During a Conversation 1.4.2 – – Holding a Call Holding Holding in a System Parking Zone (Call Park) Holding There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is. To hold (Call Hold) PT/PS During a conversation HOLD OR TRANSFER 5 C.Tone 0 C.Tone On-hook. Press HOLD, or press TRANSFER and then enter 50.
1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 0 5 Off-hook. A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 3 5 Off-hook. Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.4 During a Conversation • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature.
1.4 During a Conversation To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park. PT/SLT/PS 5 Off-hook. Enter 2 52. stored parking zone no. Dial stored parking zone number (2 digits). C.Tone Talk. • • If a call is parked automatically, confirm the parking zone number on the display. If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall).
1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS) OR TRANSFER TRANSFER OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. Talk to the original party.
1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation OR (DSS) TRANSFER OR OR C.Tone Press TRANSFER. TRANSFER extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. On-hook. SLT During a conversation OR OR extension no. C.Tone Press Recall/ hookswitch. 64 User Manual Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. On-hook.
1.4 During a Conversation 1.4.4 – – Answering Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it.
1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS (CO) During a conversation OR (ICD Group) OR INTERCOM On-hook. Off-hook. Talk to the original party. Press CO, ICD Group or INTERCOM. PT/SLT/PS During a conversation 0 5 C.Tone On-hook. Off-hook. Enter Talk to the original party. 50. 2.
1.4 During a Conversation SLT During a conversation 0 5 C.Tone Press Recall/ hookswitch. Enter Talk to the original party. 50. 0 5 C.Tone On-hook. • • Off-hook. Enter 50. Talk to the new party. Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. Refer to "1.7.
1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone TRANSFER FLASH/ RECALL OR OR OR 6 0 (EFA) Press FLASH/RECALL or EFA. • • Press TRANSFER or Recall/hookswitch. User Manual 60. To return to the original party, repeat the operation.
1.4 During a Conversation 1.4.5 – – – – – Multiple Party Conversation Adding Other Parties during a Conversation (Conference) Leaving a Conference (Unattended Conference) Leaving a Conference (Leaving Three-party Conference) Letting a Third Party Join Your Call (Privacy Release) Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]— by ISDN) Adding Other Parties during a Conversation (Conference) You can add one or more parties to your conversation.
1.4 During a Conversation SLT During a conversation desired phone no. Press Recall/ hookswitch. Dial desired phone number. 3 Talk to the new party. C.Tone Enter 3. Press Recall/ hookswitch. Seize outside line before dialling outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation CONF OR HOLD (CO) TRANSFER Press HOLD. Press the flashing CO.
1.4 During a Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. CONF Press CONF. Dial desired phone number. CONF C.Tone Talk. Press CONF. Talk. Seize outside line before dialling outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) CONF CONF OR C.Tone (ICD Group) Press CONF. Press the flashing CO or ICD Group corresponding to the party on hold. Press CONF.
1.4 During a Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR FLASH/ RECALL TRANSFER (ICD Group) OR INTERCOM Press TRANSFER once or twice to establish a conversation with the party to be disconnected. Press FLASH/RECALL.* Press the flashing CO, ICD Group or INTERCOM corresponding to the party on hold. Talk. The other party will be put on hold.
1.4 During a Conversation To return while others are talking PT/PS OR (CO) (ICD Group) OR INTERCOM Press flashing green CO, ICD Group or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference. Customising Your Phone • 3.1.
1.4 During a Conversation To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER On-hook. Press TRANSFER. SLT During a three-party conference Press Recall/hookswitch. • On-hook. To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.
1.4 During a Conversation • • Only an S-CO button can be used for this operation. You can leave a three-party conversation and let the two other parties talk by simply going onhook. Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) PT/PS During a conversation desired phone no. (ISDN-Hold) CONF C.Tone Dial desired phone number. Press ISDN-Hold. Talk to the new party. Press CONF. Talk with multiple parties.
1.4 During a Conversation SLT During a conversation 6 desired phone no. 2 C.Tone Enter Press Recall/ hookswitch. 62. Dial desired phone number. Seize outside line before dialling outside phone number. 3 Enter 3. C.Tone Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. 76 User Manual Talk to the new party. Press Recall/ hookswitch.
1.4 During a Conversation 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE. • • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute If mute is used during OHCA, it will become Handset Mute.
1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel PT During a conversation using the handset SP-PHONE Press SP-PHONE. • • • • 78 User Manual The SP-PHONE button light shows the current status as follows: Off: The voice is heard through the handset.
1.4 During a Conversation 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. To use the handset during a conversation using the headset PT Off-hook.
1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button.
1.5 Before Leaving Your Desk 1.5 Before Leaving Your Desk 1.5.1 Forwarding Calls – – – Forwarding Your Calls (Call Forwarding [FWD]) FWD/DND Settings Using Fixed FWD/DND Button Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group.
1.5 Before Leaving Your Desk To set/cancel PT/SLT/PS Both Calls 0 0 OR 1 7 2 Outside Calls 1 3 OR Off-hook. Enter 71. 4 Intercom Calls 2 5 Enter 0 to 2 as you desire. Cancel All Calls Busy No Answer Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside phone no. outside line access no. C.Tone (max. 32 digits) Enter destination extension number.
1.5 Before Leaving Your Desk To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS 7 Enter Off-hook. 1 time 3 C.Tone 713. On-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS 4 Both Calls 1 OR 1 7 5 Outside Calls OR 6 Off-hook. Enter 71. Set ICD Group extension no. OR 0 Cancel Intercom Calls Enter 4 to 6 as you desire.
1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.5 Before Leaving Your Desk FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group.
1.5 Before Leaving Your Desk • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer AUTO DIAL destination extension no.
1.5 Before Leaving Your Desk • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group PT While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 4 5 6 7 FWD/DND Press the fixed FWD/DND button. AUTO DIAL STORE Enter 4 to 7. Press STORE. To cancel ringing 0 FWD off Enter 0.
1.5 Before Leaving Your Desk Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) – When your extension is busy (Call Forwarding Busy [CFB]) – When you do not answer (Call Forwarding No Reply [CFNR]) To set PT/SLT/PS 7 Off-hook. # Enter #. Enter 5 7 5.
1.5 Before Leaving Your Desk To confirm the condition PT/PS 7 Off-hook. Enter # 1 Enter #. Enter 1. 5 7 5. C.Tone outside line no. # Enter outside line number (3 digits). Enter #. your MSN Enter your multiple subscriber number (MSN). The display shows the selected type. On-hook.
1.5 Before Leaving Your Desk 1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service if an SVM card is installed. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode.
1.5 Before Leaving Your Desk Recording a Normal Greeting Message To record PT/SLT/PS 8 3 1 C.Tone Off-hook. Enter 38. Record message. Enter 1. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL The greeting message is played back. STORE OR C.Tone dial key A confirmation tone is heard. Clear 0 * OR 1 Rerecord Enter 0 or 1 while the greeting message is being played back. Press STORE or any dial key (0–9, , #). On-hook.
1.5 Before Leaving Your Desk To clear PT/SLT/PS 8 3 0 C.Tone Off-hook. 92 User Manual Enter 38. Enter 0. On-hook.
1.5 Before Leaving Your Desk Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS 0 Day 1 Night 8 8 3 1 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. Enter 1. AUTO DIAL STORE OR dial key Record message. C.Tone The greeting message is played back. Press STORE or any dial key (0–9, , #).
1.5 Before Leaving Your Desk To play back PT/SLT/PS 0 Day 8 3 1 Night 8 2 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. 0 The greeting message is played back. Enter the desired time mode. A confirmation tone is heard. Clear Enter 2. * OR 1 Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back. • * This step can be omitted. To clear PT/SLT/PS 0 Day 8 3 8 1 Night 2 Lunch 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode.
1.5 Before Leaving Your Desk Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS 0 Both Calls OR 7 1 1 Outside Calls OR 2 Off-hook. Enter 71. Intercom Calls Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0.
1.5 Before Leaving Your Desk Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension's message box PT/SLT/PS 8 3 Off-hook.
1.5 Before Leaving Your Desk Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook MESSAGE Press MESSAGE until desired SVM Log appears. Off-hook. PT/SLT/PS 8 3 Off-hook. Enter 3 38. Enter 3. PT/SLT/PS MESSAGE OR 0 7 Off-hook. 2 Press MESSAGE or enter 702.
1.5 Before Leaving Your Desk • Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. 1 • • • • User Manual To play back the voice message from the beginning # 2 To go to the next voice message 3 To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.
1.5 Before Leaving Your Desk To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter your extension no. extension no. 7 47. Dial your extension number. extension PIN C.Tone & D.Tone Enter extension PIN (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone. Enter • 3 8 3 38. Enter 3. When you press the Message button while on-hook to play back voice messages, Display Lock is temporarily deactivated.
1.5 Before Leaving Your Desk Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting message is played back. desired phone no. Off-hook. 4 Dial desired phone number of a destination that has set the SVM feature. your extension no. Dial your extension number.
1.5 Before Leaving Your Desk Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter 7 47. Dial desired extension number. 3 extension PIN Enter extension PIN for that extension (max. 10 digits). desired extension no. C.Tone & D.
1.5 Before Leaving Your Desk 1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone. Message no.
1.5 Before Leaving Your Desk • • • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . The preprogrammed messages can be changed through system programming. To create your personal message (Message no. 9), refer to "3.1.2 Settings on the Programming Mode".
1.5 Before Leaving Your Desk 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS 7 7 1 C.Tone Enter Off-hook. Enter 1. 77. On-hook. To unlock PT/SLT/PS PIN: Personal Identification Number 7 Enter Off-hook. • • • 7 77. 0 extension PIN Enter 0. Enter extension PIN (max. 10 digits). C.
1.5 Before Leaving Your Desk • After you make an outside call, Extension Dial Lock is automatically activated again.
1.6 Making/Answering an Announcement 1.6 Making/Answering an Announcement 1.6.1 Paging – – Group Paging Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS 3 Enter Off-hook. • paging group no. 3 33. Wait for an answer. C.Tone Dial paging group number (2 digits). Talk. Announce.
1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page.
1.6 Making/Answering an Announcement 1.6.2 Answering/Denying a Paging Announcement To answer PT 4 Off-hook. Enter 3 C.Tone Talk. 43. To allow/deny a paging announcement (Paging Deny) PT 1 7 2 1 0 Off-hook. • • 108 User Manual Enter 721. Deny OR Allow Enter 1 or 0. C.Tone On-hook.
1.7 Setting the Telephone According to Your Needs 1.7 Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message. To set PT/SLT 12 H*: 0 hour/minute 1 OR 7 6 Enter Off-hook. 0 0 1 760.
1.7 Setting the Telephone According to Your Needs To stop or answer the ringback PT/SLT INTERCOM OR Press INTERCOM or off-hook. To confirm PT TRANSFER Press TRANSFER several times. • • • • 110 User Manual You can also confirm the Timed Reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops.
1.7 Setting the Telephone According to Your Needs 1.7.2 – – Refusing Incoming Calls (Do Not Disturb [DND]) Do Not Disturb (DND) Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy. To set/cancel PT/SLT/PS 0 Both Calls OR 7 1 1 OR 2 Off-hook. Enter 71. Outside Calls Intercom Calls Enter 0 to 2 as you desire.
1.7 Setting the Telephone According to Your Needs • When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because: a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both. Note The DND icon on PS display reflects the setting for outside calls only.
1.7 Setting the Telephone According to Your Needs To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. 0 Enter 1 or 2. Press STORE. AUTO DIAL FWD/DND off OR 1 STORE DND on Press STORE to set. Enter 0 or 1. A confirmation tone will be heard. • * This step can be omitted.
1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to "3.1.2 Settings on the Programming Mode".
1.7 Setting the Telephone According to Your Needs 1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.
1.7 Setting the Telephone According to Your Needs 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS 0 7 Off-hook. • • Enter 0 7 0. Show OR 1 Prevent Enter 0 to show or 1 to prevent. C.Tone On-hook. You can change the mode by pressing a preset COLR button while on-hook.
1.7 Setting the Telephone According to Your Needs 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS 0 7 1 1 Off-hook. • • Enter 7 1. Show OR Prevent Enter 0 to show or 1 to prevent. C.Tone On-hook. You can change the mode by pressing a preset CLIR button while on-hook.
1.7 Setting the Telephone According to Your Needs 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS 1 7 3 3 0 Off-hook. • 118 User Manual Enter 733. Prevent OR Allow C.Tone Enter 1 to prevent or 0 to allow. Some extensions may be prohibited from performing this feature. On-hook.
1.7 Setting the Telephone According to Your Needs 1.7.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT 1 7 5 1 0 Off-hook. Enter 751.
1.7 Setting the Telephone According to Your Needs 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission. To set/cancel PT/SLT/PS 1 7 3 0 0 Off-hook. 120 User Manual Enter 730.
1.7 Setting the Telephone According to Your Needs 1.7.10 Checking the Time Service Status You can check the current status of the Time Service on the display. PT While on-hook TRANSFER OR (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break).
1.7 Setting the Telephone According to Your Needs 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not. (Default: Ring) DPT 1 3 9 0 Off-hook. • • • 122 User Manual Enter 39. Ring OR No ring Enter 1 to ring or 0 not to ring. C.Tone On-hook.
1.7 Setting the Telephone According to Your Needs 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set PS 4 Press TALK. Enter 8 48. 1 extension phone no.no. Enter 1. Enter extension number of the paired telephone. C.Tone Press CANCEL. To cancel PS 4 Press TALK. • • Enter 8 48. 0 Enter 0. C.Tone Press CANCEL.
1.7 Setting the Telephone According to Your Needs 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear.
1.8 Utilising the Call Centre 1.8 Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Logout, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.8 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.8 Utilising the Call Centre • • • • • • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.8 Utilising the Call Centre 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls – Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display.
1.8 Utilising the Call Centre To monitor Display PT Off-hook. ICD Group: Incoming Call Distribution Group 7 3 Enter 739. 9 ICD Group extension no. Enter ICD Group extension number. C.Tone On-hook. To clear Call Log History Display PT LOG CLEAR Press "LOG". • Press "CLEAR". The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits.
1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • 130 User Manual The DSS button light shows the current status as follows: Off: The extension is not in the group.
1.8 Utilising the Call Centre 1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.
1.9 Using User-supplied Equipment 1.9 Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. – Doorphone Call – Opening a Door (Door Open) Doorphone Call To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS Off-hook.
1.9 Using User-supplied Equipment Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS 5 Enter Off-hook. 5 55. doorphone no. C.Tone Enter doorphone number (2 digits). On-hook. From any extension while talking to the doorphone PT/SLT/PS 5 C.Tone Enter 5. • On-hook. The door open will be triggered for a specified time period.
1.9 Using User-supplied Equipment 1.9.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS 5 Off-hook. • 134 User Manual Enter 6 56. relay no. C.Tone Enter relay number (2 digits). The relay will be switched off after a specified time period. On-hook.
1.9 Using User-supplied Equipment 1.9.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. • On-hook. If you do not answer a sensor call within a specified time period, the sensor call will stop.
1.9 Using User-supplied Equipment 1.9.4 – If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.
1.9 Using User-supplied Equipment 1.9.5 If a Voice Processing System is Connected You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g.
1.9 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (DSS) OR (Voice Mail Transfer) desired extension no. Press Voice Mail Transfer. Press DSS or dial desired extension number. To listen to messages PT/SLT/PS MESSAGE OR voice mail floating extension no. Off-hook. • Press MESSAGE or enter voice mail floating extension number. *Indication tone after going off-hook 1s • You can access a voice mail with one touch.
1.9 Using User-supplied Equipment Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear an alarm tone while the caller is leaving a message.
1.9 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring SP-PHONE OR No operation MONITOR OR Monitoring (Handset) (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) OR Press Live Call Screening.
1.9 Using User-supplied Equipment Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again. (Two-way Record) Press Two-way Record. To record into another mailbox (Two-way Transfer) PT/PS During a conversation (DSS) OR (Two-way Transfer) another extension no.
1.9 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.
1.10 Administrative Features 1.10 Administrative Features 1.10.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out status of each guest room extension.
1.10 Administrative Features • • • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".) After check-in, all billing data previously charged to the extension will be cleared automatically. When the room status of extensions is changed, detailed room status information is recorded automatically. This requires system programming.
1.10 Administrative Features Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current Timed Reminder setting for a room extension. To set PT extension no. 7 6 1 OR (DSS) Off-hook. Enter 12 H*: 76 . Enter 1.
1.10 Administrative Features To confirm Display PT extension no. 7 6 2 OR (DSS) Off-hook. Enter C.Tone 76 . Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. On-hook. • • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.7.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.
1.10 Administrative Features 1.10.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in" and "sign out" messages. In a hotel-type environment, this feature can be used to record room information from a room extension.
1.11 After Moving to a New Location in the Office 1.11 After Moving to a New Location in the Office 1.11.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office. You can retain your settings, such as extension number or One-touch Dialling memory, on the new extension. This feature is also known as Walking Station. To set PT/SLT Off-hook.
1.12 Using a Display Proprietary Telephone 1.12 Using a Display Proprietary Telephone 1.12.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension.
1.12 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. TRANSFER Press TRANSFER. To call Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. Off-hook.
1.12 Using a Display Proprietary Telephone • • • • • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. If your call is answered by another extension, the caller's information is recorded on the displays of both your extension and the answering extension.
1.12 Using a Display Proprietary Telephone To store the caller's information in personal speed dialling Display PT When the desired party is displayed AUTO DIAL STORE Press STORE. • • 152 User Manual You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock). Refer to "3.1.2 Settings on the Programming Mode".
1.12 Using a Display Proprietary Telephone 1.12.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller's information.
1.12 Using a Display Proprietary Telephone Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook phone no. Enter phone number (max. 32 digits). • • • 154 User Manual PROGRAM OR name OR AUTO DIAL AUTO DIAL STORE STORE Press ENTER or STORE. Enter name (max. 20 characters). Press ENTER or STORE. OR PAUSE Press PROGRAM or PAUSE. Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available.
1.12 Using a Display Proprietary Telephone Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
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1.12 Using a Display Proprietary Telephone 1.12.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature T7600 While on-hook Press Right four times. Press ENTER. Press Up or Down until the feature appears. Features Refer to Automatic Callback Busy Cancel 1.2.4 When the Dialled Line is Busy or There is No Answer Group Call Pickup 1.3.
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Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1 Control Features 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS 2 7 8 3 Off-hook. • 162 User Manual Enter 78. Unlock extension no. OR Lock Enter 2 to unlock or 3 to lock. Enter extension number. C.
2.1 Control Features 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually. Manual: enables to change a mode in manual as follows.
2.1 Control Features • • • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode The Time Service Switching Mode (Automatic/Manual) button light shows the current status as follows: Off: Automatic Red on: Manual Customising Your Phone • 3.1.
2.1 Control Features 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ Call Barring) C.Tone Press Toll Restriction/ Call Barring. On-hook. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring button. Customising Your Phone • 3.1.
2.1 Control Features 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music PT/SLT/PS 1 3 5 1 OR 0 Off-hook. 166 User Manual Enter 35. Enter 1. Start Stop Enter 1 to start or 0 to stop. C.Tone On-hook.
2.1 Control Features 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: 1. DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. 2. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. 3. Timed Reminder message: Used for a wake-up call message when the extension answers the Timed Reminder.
2.1 Control Features To record from an external BGM (MOH) port PT 3 Off-hook. Enter 6 3 36. You hear the message. OGM floating extension no. 1 Enter 31. CONF C.Tone Enter OGM floating extension number. Progress Tone & C.Tone AUTO DIAL The message is recorded. C.Tone STORE Press STORE. Press CONF. When the time limit passes, it stops automatically. The message is played back. On-hook. To clear the message PT 3 Off-hook. 168 Enter 6 36. 0 OGM floating extension no. Enter 0.
2.1 Control Features 2.1.6 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension in the same way as a DSS button. When it becomes unnecessary to monitor an extension connected to another PBX, the manager can stop the PBX from monitoring it.
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Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) • If you change your desk and extension, refer to "1.11.
3.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS Off-hook. PIN: Personal Identification Number 7 9 Enter 799. 9 0 Enter 0. stored extension PIN C.Tone Enter stored extension PIN. On-hook. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX.
3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • • To exit at any time, lift the handset. To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customised setting.
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3.1 Customising Your Phone (Personal Programming) Item Which do you prefer to seize when you go off-hook to make calls? (Preferred Line Assignment— Outgoing) Programming Input 1 9 Selection & Parameter 0 No line 1 An idle outside line 2 + CO button no. (01–36)*2 or A CO/ICD Group button (CO) 3 or Intercom INTERCOM 0 1 Which line do you prefer to answer when you go off-hook? (Preferred Line Assignment— Incoming) 2 0 2 + CO button no.
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3.1 Customising Your Phone (Personal Programming) Item Programming Input Do you want background music through your telephone speaker while on-hook? (Background Music [BGM])*1 Would you like to set your extension PIN or change a stored extension PIN to new one? (Extension PIN [Personal Identification Number]) Selection & Parameter 0 6 No—Off 5 1 1 extension PIN (max.
3.1 Customising Your Phone (Personal Programming) *5: Only available for certain digital proprietary telephones. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a) Keeping your PIN secret. b) Selecting a complex, random PIN that cannot be easily guessed.
3.1 Customising Your Phone (Personal Programming) To edit the names and numbers of personal speed dialling PROGRAM 1 0 personal speed dialling no. OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialling number (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR".
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3.1 Customising Your Phone (Personal Programming) To set PROGRAM PROGRAM OR PAUSE Press PROGRAM or PAUSE. • Enter ##. OR OR AUTO DIAL AUTO DIAL STORE STORE Press ENTER or STORE. Press ENTER or STORE. OR PAUSE Press PROGRAM or PAUSE. If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer.
3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one-touch buttons. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS.
3.1 Customising Your Phone (Personal Programming) Buttons Programmable Button CO FWD/DND—Intercom calls DSS Programming Input PF 4 3 Group FWD—Both calls 4 4 + Incoming call distribution group extension no. Group FWD—Outside calls 4 5 + Incoming call distribution group extension no. Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.
3.1 Customising Your Phone (Personal Programming) Buttons Programmable Button CO PF Answer*4 6 0 Release*4 6 1 Toll Restriction/Call Barring 6 2 + Toll Restriction/Call Barring Level (1–7) ISDN Service*6 6 3 + Desired no. (max. 32 digits) Calling Line Identification Restriction (CLIR) 6 4 Connected Line Identification Restriction (COLR) 6 5 ISDN-Hold 6 6 Headset*4*7 6 7 Time Service Switching Mode (Automatic/Manual) 6 8 (+ Tenant no.
3.1 Customising Your Phone (Personal Programming) *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1 Customising Your Phone (Personal Programming) • * Available tone types vary depending on the telephone you are using: – IP-PTs (except KX-NT265)/KX-T7600 series PTs (except KX-T7665): Tone types "01" to "30" (01–20: tone, 21–30: melody) are available. – KX-NT265/KX-T7665: Only tone types "01" to "08" are available. It is possible to enter a tone type number from "09" to "30", but you will hear tone type "01". – Other telephones: Only tone types "01" to "08" are available.
3.2 Manager Programming 3.2 Manager Programming 3.2.1 Programming Information The manager can programme the following items. • Call Charges • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) WARNING • The PBX has a default password preset.
3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To exit To programme To continue PROGRAM manager password 1 OR PAUSE Press PROGRAM Enter or PAUSE. 1. Enter manager password. PROGRAM OR programming input HOLD PAUSE Follow programming input. Press HOLD. Item Press PROGRAM or PAUSE. Programming Input Changing the manager password. 0 0 + + Password (max. 10 digits) + Viewing extension call charges.
3.2 Manager Programming Item Clearing the PIN and PIN lock for verification codes. Setting the verification code PIN. • Programming Input 9 2 + + Verification code + 9 3 + + Verification code + PIN (max. 10 digits) + WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN). The cost of such calls will be billed to the owner/renter of the PBX.
3.3 Customising Your System (System Programming) 3.3 Customising Your System (System Programming) 3.3.1 Programming Information You can customise your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
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3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 194 User Manual To exit the programming mode at any time, lift the handset.
3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00–99). Press ENTER. Press NEXT. Press SELECT for month. Press Right. hour minute Enter hour (01–12). Enter date (01–31). SELECT (AUTO ANS/MUTE, MESSAGE) Enter minute Press SELECT (00–59). to choose AM or PM.
3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. The clock starts immediately after the ENTER button is pressed. You cannot leave a value empty. You can clear the entry by pressing the CLEAR button. To confirm your entry after storing data: – The STORE button light: Lights red – Confirmation Tone: One beep: Your entry is accepted. Three beeps: Your entry is rejected.
3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". To end 0 0 2 Enter 002. Press ENTER. system speed dialling no. name Enter system speed dialling number (3 digits). Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV.
3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters". To end 0 0 Enter 004. 4 extension no. Press ENTER. Enter extension number. name Enter name Press ENTER. (max. 20 characters). To continue OR Press NEXT.Press PREV. Press CANCEL. 198 User Manual Press END.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. The telephone does not respond when buttons are pressed. Remedy • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. • • The telephone is locked. Unlock your telephone. ( 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.
4.1 Troubleshooting Problem My proprietary telephone does not have a feature button. Remedy • Some models do not have the feature button. ( Change a flexible button to the desired button. 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones) A reorder tone is audible or "Restricted" is displayed. • The telephone is locked. • Unlock your telephone. ( 1.5.
4.1 Troubleshooting Problem I cannot send a call waiting tone to the dialled extension. Remedy • • The other party has not set the Call Waiting feature. ( Sending a Call Waiting Notification (Call Waiting), 1.4.4 Answering Call Waiting, 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)) The other party has set Data Line Security. ( 1.7.9 Protecting Your Line against Notification Tones (Data Line Security)) I forgot the password.
4.2 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) ( Leaving a Message Waiting Indication/ Calling Back the Caller Who Left an Indication (Message Waiting) ( 46 ) 70 ) For a caller – To leave/cancel 1/0 + extension no. For a called extension – To call back 2 – To clear 0 + your extension no. 1.2.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group ( – Directed ) extension no. 41 ( Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) group no. (2 digits) 40 ) 720 ( ) – To deny 1 – To allow 0 1.3.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX 50 ( Answering Call Waiting from the Telephone Company ) 60 ( ) 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) phone no. + TRANSFER button + 3 62 ( ) 1.5.1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1.7.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Additional digits/buttons 7 5 ( ) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no. + # – To cancel outside line no. + # + multiple subscriber no. + #+0 – To confirm outside line no. + # + multiple subscriber no. + #+1 1.5.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) 1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message) Additional digits/buttons 750 ( ) – To set 1–9 (+ parameter) + # – To cancel 0 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) 77 ( ) – To lock 1 – To unlock 0 + extension PIN – To make an outside call while your extension is locked your extension no. + extension PIN + phone no. 47 ( ) 1.6.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) Additional digits/buttons 7 0 ( ) – To show 0 – To prevent 1 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) 7 1 ( ) – To show 0 – To prevent 1 1.7.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Log-in 736 ( Log-out To enter/leave Not Ready mode 0 + ICD Group extension no./ 1 (Not Ready)/0 (Ready) 735 ( *3 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) 1 + ICD Group extension no./ ) ) ICD Group extension no. 739 ( ) 1.9.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.10.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) *4 Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) 76 ( ) – To set 12H: 1 + extension no. + hour/minute + 0 (AM)/ 1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no. + hour/minute + 0 (once)/1 (daily) – To cancel 0 + extension no. – To confirm 2 + extension no. 1.10.
4.2 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 3.1.
4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.
4.3 What is This Tone? 4.3 What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3 What is This Tone? Tone 2 • • 1s When there are messages that have previously been listened to and no new messages on the SVM card When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • • • • • • 1s After pressing TRANSFER or Recall/ hookswitch to hold a call temporarily (e.g.
4.3 What is This Tone? Reorder Tone 1s The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone 1s The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time When talking to an outside party Warning Tone 1s This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.
4.3 What is This Tone? Tone 3 1s Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 1s Establishing or leaving a conference Tone 5 1s A call has been put on hold.
4.4 Revision History 4.4 Revision History 4.4.1 PSMPR Software File Version 2.2xxx New Contents • • • • • • • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – CTI – Check-in – Check-out 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) – To call with one touch 1.9.2 If an External Relay is Connected 1.9.3 If an External Sensor is Connected 1.5.
4.4 Revision History 4.4.2 PSMPR Software File Version 3.0xxx New Contents • • 1.5.1 Forwarding Calls FWD/DND Settings Using Fixed FWD/DND Button 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) Switching FWD/DND Status Using Fixed FWD/DND Button Changed Contents • • • 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – To call an extension – To call an outside party 1.4.
4.4 Revision History 4.4.3 PSMPR Software File Version 4.0xxx Changed Contents • • • • 220 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) 1.11.1 Using the Same Settings as Your Previous Extension (Walking Extension) 1.12.1 Using the Call Log Calling with the Incoming Call Log 3.1.
Index User Manual 221
Index A Absent Message 102, 177, 208 Accessing System Features (System Feature Access) 159 Accessing the ISDN Service (ISDN Service Access) 41 Account Button 21, 185 Account Code Entry 28, 203 Adding Other Parties during a Conversation (Conference) 69 Alarm Setting 109 Alarm Setting, Remote 145 Alternate Calling—Ring/Voice 42, 213 Alternate Receiving—Ring/Voice 176 Announcement, Making/Answering 106 Answer Button 19, 22, 52, 186 Answering Calls 48 Answering Calls, Hands-free 49 Answering Calls, Malicious 5
Index CONF (Conference) Button 19 Conference 69 Conference (ISDN Service), Adding Parties 75 Conference (Multiple Party), Leaving 72 Conference (Three-Party), Leaving 73 Conference Button 21, 185 Conference, Adding Parties 69 Confirmation Tones 216 Connected Line Identification Presentation (COLP) 115, 175, 208 Connected Line Identification Restriction (COLR) 116, 209 Connected Line Identification Restriction (COLR) Button 22, 186 Connection Example 24 Contrast Selection, Display 174 CTI Button 22, 186 Cus
Index Incoming Call Distribution Group, Waiting Call Status Incoming Call Log 149 Indication Tones 216 INTERCOM Button 18 Intercom Call 25 ISDN Service Access 41 ISDN Service Button 22, 186 ISDN-Hold Button 22, 186 128 O J Jog Dial 15, 20 Joining an Existing Call (Executive Busy Override) 39 K Key Pad Tone Set 178 L Language, Display 175 Last Number Redial 33, 203 L-CO —> Loop-CO 20 LCS Mode Set (After Answering) 177 LCS —> Live Call Screening 139 Leaving a Message Waiting Indication/Calling Back th
Index Relay —> External Relay 134 Release Button 20, 22, 52, 186 Remote COS Access 43, 204 Remote Extension Dial Lock 162, 211 Remote Setting 47, 204 Remote Station Lock Control —> Remote Extension Dial Lock 162, 211 Remote Wake-up Call 145 Reorder Tone 216 Restriction Level Control (Dial Tone Transfer) 165 Revision History, PSMPR Software File Version 2.2xxx 218 Revision History, PSMPR Software File Version 3.0xxx 219 Revision History, PSMPR Software File Version 4.
Panasonic Communications Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2004 Panasonic Communications Co., Ltd. All Rights Reserved. PSQX3246VA KK0704TK4037 (v0.
