Operating Manual Business Communication Server Model No. KX-NSX1000 KX-NSX2000 Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 12" before using this product. KX-NSX series: PNMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.
Feature Highlights Feature Highlights Easy Operation IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300/ KX-NT500 series with Self Labelling and/or Bluetooth wireless headsets, Panasonic IP Softphones, and SIP phones. R IP Proprietary Telephone If you are using a certain Panasonic telephone that is equipped with a Navigator Key and a display, it helps you to access the desired feature easily.
Feature Highlights Wireless System Built-in Unified Messaging This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones. You can set incoming calls to be redirected to your mailbox to let callers leave voice messages when you are unable to answer the phone. You can access your mailbox to listen to the messages when you are away from the office as well. Hello, this is John Smith. Please leave your message. 1.
Feature Highlights • "PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT. • The suffix of each model number (e.g., KX-NSX1000NE) is omitted. • The following icons are used frequently. !! Hints Conditions Notice • This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be available for SIP phones, depending on your telephone type. • Under power failure conditions, the connected telephones may not operate.
Feature Highlights [Example] To use an account code (Account Code Entry) PT/SLT/PS/SIP Extn. (Account) account code OR 4 Press Account or enter 49. Off-hook. D.Tone 9 Enter account code (max. 10 digits). Enter #. SIP phone users will not hear this tone. outside phone no. Dial outside phone number. Seize an outside line before entering an outside phone number. For SIP phone users a.
Feature Highlights • When the extension switches its connection to the secondary PBX, your call will be disconnected if you are on a call. • Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a call. • KX-NT300 can be connected via only the expansion gateway.
Table of Contents Table of Contents 1 Operation ............................................................................................... 11 1.1 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 1.4.7 1.4.8 1.5 1.5.1 1.6 1.6.1 1.6.2 1.6.3 1.7 1.7.1 1.7.2 1.7.3 1.8 1.8.1 1.8.2 1.8.3 1.8.4 1.8.5 1.8.6 Before Operating the Telephones .....................................................
Table of Contents 1.8.7 1.9 1.9.1 1.9.2 1.9.3 1.9.4 1.9.5 1.9.6 1.9.7 1.9.8 1.9.9 1.9.10 1.9.11 1.9.12 1.10 1.10.1 1.10.2 1.10.3 1.11 1.11.1 1.11.2 1.11.3 1.11.4 1.12 1.12.1 1.12.2 1.13 1.13.1 1.13.2 1.13.3 1.14 1.14.1 1.14.2 1.14.3 1.14.4 1.15 1.15.1 Quick Reference ......................................................................................................... 161 Setting the Telephone According to Your Needs .....................................................
Table of Contents 3 Customising Your Phone & System ................................................. 251 3.1 3.1.1 3.1.2 3.1.3 3.2 3.2.1 Customising Your Phone (Personal Programming) ................................................. 252 Customising Your Phone (Personal Programming) .................................................... 252 Settings on the Programming Mode ........................................................................... 253 Customising the Buttons ................................
Table of Contents 10 Operating Manual
Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this NSX server.
1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. WARNING This notice means that misuse could result in death or serious injury. CAUTION This notice means that misuse could result in injury or damage to property.
1.1.1 For Your Safety • The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product. • Follow all warnings and instructions marked on the product. • Products that require a power source should only be connected to the type of electrical power supply specified on the product label.
1.1.1 For Your Safety • Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock. CAUTION For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 ℃), and vibration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner.
1.1.2 Important Safety Instructions If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your NSX server. Do not reconnect the NSX server to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Note For All Telephone Equipment • Never attempt to insert wires, pins, etc. into the vents or holes of the product.
1.1.4 Data Security Note for the battery symbol (bottom symbol) This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved. For users in New Zealand only • This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
1.1.5 Before Operating the Telephones 4. 5. To avoid unauthorised access and possible abuse of the NSX server, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly. Perform the following when sending the NSX server for repair or handing it over to a third party. a. Make a backup of data stored on the Storage Memory Card. b.
1.1.5 Before Operating the Telephones Registration for your Portable Station (PS)/SIP Phone Your PS, SIP phone must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Settings on the Programming Mode". For SIP phone users, follow the instructions for your phone.
1.1.5 Before Operating the Telephones Using a Navigator Key/Volume Key The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key in the desired direction.
1.1.5 Before Operating the Telephones Off-hook (One of the following). Press the Call button on the Doorphone. • Lift the handset. • Press the SP-PHONE button. • Press the MONITOR button. (To start talking, lift the handset.) • Press TALK button. On-hook (One of the following). Press the hookswitch lightly. • Hang up. • Press the SP-PHONE button. • Press the MONITOR button. • Press CANCEL button. desired no. Press the corresponding feature button on the proprietary telephone or SIP phone.
1.1.5 Before Operating the Telephones Button Feature Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls. Direct Station Selection (DSS) Used to access an extension with one touch. It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one touch.
1.1.5 Before Operating the Telephones Button Feature System Alarm Used to confirm a NSX server error. Also, pressing the System Alarm button displays the current Multi-Connection networking status. Time Service (Day/Night/ Lunch/Break) Used to switch the time service mode. Answer Used to answer an incoming call. Release Used to disconnect the line during or after a conversation or to complete a Call Transfer.
1.1.5 Before Operating the Telephones Calling Another Extension Feature title To call an extension (Intercom Call) Telephone types The abbreviations of telephone types are explained in "Telephone types in procedures" below. PT/SLT/PS/SIP Extn. extension no. OR (DSS) Dial extension number or press DSS. Off-hook. Talk. Operation steps The description of the icons are explained on "Icon Descriptions". The DSS button light shows the current status as follows: Off: The extension is idle.
1.1.5 Before Operating the Telephones Telephone Company Business Communication Server Private IP Network ITSP*1 Network Router DCE*2 (e.g.
1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn. extension no. OR (DSS) OR * (SDN) Off-hook. Dial extension number, or press DSS or SDN. Talk. • The DSS button light shows the current status as follows: Off: The extension is idle.
1.2.1 Basic Calling PT/SLT/PS/SIP Extn. 9 OR 0 Off-hook. Enter 9 or 0. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods: To select an idle outside line automatically (Automatic Line Access) PT/SLT/PS/SIP Extn. (L-CO) OR 0 Off-hook. / 9 Press L-CO or enter automatic line access number.
1.2.1 Basic Calling To select the specified outside line PT/PS outside phone no. (S-CO) Off-hook. Press S-CO. Dial outside phone number. Talk. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. • You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".
1.2.2 Easy Dialling • * Which type of telephone number must be entered depends on the settings of your PBX. Using an Account Code (Account Code Entry) You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS/SIP Extn. (Account) account code OR 4 Press Account or enter 49. Off-hook. D.Tone 9 Enter account code (max. 10 digits). Enter #. outside phone no.
1.2.2 Easy Dialling – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling) With a One-touch Button (One-touch Dialling) You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialling) Press One-touch Dialling. Off-hook. Customising Your Phone • 3.1.
1.2.2 Easy Dialling To dial PT/SLT/SIP Extn. personal speed dialling no. OR Off-hook. Press AUTO DIAL or enter . Enter Dial personal speed dialling number (2 digits). . • To call using a directory, refer to "1.14.2 Using the Directories". • For SIP phone users: Telephones display only personal speed dialling numbers. Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX. PT/SLT/PS/SIP Extn. system speed dialling no.
1.2.2 Easy Dialling To set/cancel PT/SLT/PS 1 7 4 0 0 Enter Off-hook. 740. Set OR Cancel C.Tone Enter 1 to set or 0 to cancel. On-hook. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialled. • You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) • It is possible to increase the delay before Hot Line is activated through system programming.
1.2.3 Redial 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. OR Press REDIAL or enter #. Off-hook. SIP Extn. OR REDIAL Press REDIAL. Off-hook. • Up to 32 digits can be stored and redialled. • After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.2.4 When the Dialled Line is Busy or There is No Answer – Joining an Existing Call (Executive Busy Override) – Monitoring Another Extension (Call Monitor) – To an Extension Refusing the Call (DND Override) Reserving a Busy Line (Automatic Callback Busy) You can set the telephone to receive callback ringing: • when a dialled extension becomes idle. • when your desired outside line that is in use by another extension becomes idle.
1.2.4 When the Dialled Line is Busy or There is No Answer • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS 4 6 C.Tone Enter Off-hook. 46. On-hook. Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free.
1.2.4 When the Dialled Line is Busy or There is No Answer To cancel (CCBS Cancel) PT/SLT/PS 4 6 C.Tone Enter Off-hook. 46. On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting. This feature is also known as Busy Station Signalling (BSS).
1.2.4 When the Dialled Line is Busy or There is No Answer For an extension leaving a message waiting indication To leave a message waiting indication PT/SLT/PS When the called extension is busy or does not answer OR 4 C.Tone On-hook. Press MESSAGE or enter 4. To leave/cancel a message waiting indication PT/SLT/PS/SIP Extn. 1 7 0 0 Off-hook. Enter Leave OR 70. Cancel Enter 1 to leave or 0 to cancel. desired extension no. Enter desired extension number.
1.2.4 When the Dialled Line is Busy or There is No Answer SIP Extn. 7 2 Talk. Enter 2. 70. Enter Off-hook. 0 • Performing this operation after receiving multiple waiting indications will call back the extension that left the most recent message waiting indication. To clear message waiting indications left on your extension PT/SLT/PS/SIP Extn. 7 Off-hook. Enter 0 70. 0 Enter 0. your extension no. C.Tone Dial your extension number. On-hook.
1.2.4 When the Dialled Line is Busy or There is No Answer To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another extension is displayed. (DSS) OR (SDN) 3 OR extension no. C.Tone B. Tone Off-hook. Talk. Enter 3. Press red DSS or SDN, or dial extension number. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk.
1.2.4 When the Dialled Line is Busy or There is No Answer For the originating extension To talk to each party alternately PT/PS During a conversation To continue Talk to the other party. Press TRANSFER. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)". Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension.
1.2.5 Accessing the ISDN Service (ISDN Service Access) PT/SLT/PS 1 extension no. DND Tone Off-hook. Dial extension number. R.B.Tone Talk. Enter 1. • SIP phone users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set. 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (ISDN Service) OR outside line (ISDN Service) Off-hook.
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call (Walking COS) PIN: Personal Identification Number PT/SLT/PS 4 Off-hook. your extension no. extension no. extension PIN Dial your extension number. Enter extension PIN (max. 10 digits). 7 47. Enter desired phone no. extension no. C.Tone & D.Tone If a wrong extension PIN is entered, you hear an alarm tone. Dial desired phone number. Seize an outside line before entering an outside phone number.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA phone no. Off-hook. outside phone no. R.B.Tone & DISA message Dial outside phone number. Dial DISA phone number. Seize an outside line before dialling an outside phone number. In Trunk Security Mode/All Security Mode* DISA phone no. Off-hook. your extension no. 4 R.B.
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a. Enabling DISA security (Trunk Security or All Security). b. Keeping your passwords (verification code PIN/extension PIN) secret. c.
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Through DISA PIN: Personal Identification Number From Outside Telephone DISA phone no. Off-hook. Dial DISA phone number. extension PIN Enter extension PIN (max. 10 digits). If a wrong extension PIN is entered, you hear an alarm tone. Operating Manual Enter desired feature no. extension no. C.Tone & D.Tone 46 4 R.B.Tone & DISA message Dial desired feature number. 7 47. your extension no. extension no.
1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly. · Press the ANSWER button. • Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Customising Your Phone • 3.1.
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) • PT users: The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • PS users: Refer to the documentation for your phone. 1.3.
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup. Answering a Call from Another Telephone (Call Pickup Group Monitor) Depending on system programming, PT users such as colleagues can view the caller information of a call to another extension which belongs to the same call pickup group.
1.3.5 Using the ANSWER/RELEASE Button Through an external speaker PT/SLT/PS While hearing a tone 4 Off-hook. Enter 2 42. external pager no. C.Tone Enter external pager number (2 digits: 01-96). Talk. • You can also receive a paging announcement via a speaker with this operation. 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls.
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) To talk to a waiting caller PT While hearing a call waiting tone ANSWER Press ANSWER. Talk. To transfer an outside call to an extension with a one-touch operation PT During a conversation The called party answers. (DSS) Press DSS. RELEASE Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation PT During a conversation RELEASE Press RELEASE.
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up. OR OR 7 3 C.Tone Press TRANSFER or Recall/hookswitch. Enter 7 3. OR Talk or on-hook. • Availability of this feature depends on the ISDN service of your telephone company.
1.4 During a Conversation 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) – Transferring to an Outside Party Using the SIP Service • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
1.4.1 Transferring a Call (Call Transfer) SLT During a conversation OR extension no. C.Tone Press Recall/ hookswitch. Talk. Dial extension number. On-hook. This step can be omitted. SIP Extn. During a conversation HOLD Press HOLD. * extension no. Dial extension number. Talk. On-hook. • * For SIP phone users, instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call.
1.4.1 Transferring a Call (Call Transfer) • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside line outside phone no. Seize outside line. Dial outside phone number. C.Tone Press TRANSFER. Talk. On-hook. SLT During a conversation OR C.Tone outside line Seize outside line.
1.4.1 Transferring a Call (Call Transfer) • * For SIP phone users, instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call. The call with the transferred party will be disconnected. • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.
1.4.1 Transferring a Call (Call Transfer) SLT During a conversation C.Tone Press Recall/ hookswitch. 6 Enter phone no. 2 62. Talk. Dial phone number. On-hook. This step can be omitted. • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. • After the call is transferred, the line becomes idle. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.
1.4.1 Transferring a Call (Call Transfer) SIP Extn. During a conversation outside line outside phone no. Seize outside line. Dial outside phone number. XFER Press TRANSFER. Talk. On-hook. SLT During a conversation C.Tone Press Recall/hookswitch. outside line Seize outside line. outside phone no. Dial outside phone number. Talk. On-hook. To transfer a call without announcement (Blind Transfer) PT/PS During a conversation TRANSFER C.Tone Press TRANSFER.
1.4.2 Holding a Call SLT During a conversation 6 C.Tone Enter Press Recall/ hookswitch. outside phone no. 1 61. Dial outside phone number. Enter #. On-hook. • The availability of this feature depends on your SIP service provider. • You cannot return to the held call after dialling the destination’s number. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a One-touch Dialling button, store the Blind Transfer feature number. 1.4.
1.4.2 Holding a Call SLT During a conversation 5 0 C.Tone Press Recall/ hookswitch. Enter SIP Extn. During a conversation OR HOLD Press HOLD. 60 Operating Manual On-hook. 50. On-hook.
1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR OR 0 5 Off-hook. A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 5 Off-hook. 3 Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.4.2 Holding a Call SIP Extn. At the holding extension (Call Hold Retrieve) HOLD Press HOLD. Off-hook. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) 5 Enter Off-hook. held line no. 3 53. A confirmation tone is heard. Dial held line number (3 digits). Talk.
1.4.2 Holding a Call • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group, INTERCOM, or DN button to make or answer another call. • For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension".
1.4.2 Holding a Call SLT During a conversation OR 5 Enter Press Recall/ hookswitch. parking zone no. 2 C.Tone 52. Enter a specified parking zone number (2 digits). On-hook. If you hear a busy tone, enter another parking zone number. To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park. PT/SLT/PS/SIP Extn. 5 Enter Off-hook. stored parking zone no. 2 52. C.Tone Dial stored parking zone number (2 digits). Talk.
1.4.3 Talking to Two Parties Alternately (Call Splitting) 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). • SIP phone users: You cannot leave the conversation and let the two remaining parties talk. To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS) XFER XFER OR C.Tone Press TRANSFER. extension no.
1.4.4 Answering Call Waiting To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER. On-hook. SLT During a conversation OR OR extension no. C.Tone Dial the other party's extension number. Press Recall/ hookswitch. Talk to the other party. Press Recall/ hookswitch. On-hook. 1.4.
1.4.4 Answering Call Waiting 2. To hold the current call and then talk to the new party PT/PS While hearing a tone (CO) OR (ICD Group) OR (PDN) OR (SDN) Press HOLD. Talk to the new party. OR Disregard this step if both parties are extensions. Press CO, ICD Group, PDN, SDN, or INTERCOM. SLT While hearing a tone 0 5 C.Tone Press Recall/hookswitch. Enter Talk to the new party. 50. After talking to the new party (second call), you can disconnect (2.1) or hold (2.
1.4.4 Answering Call Waiting PT/SLT/PS During a conversation 0 5 C.Tone On-hook. Off-hook. Enter Talk to the original party. 50. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) OR (ICD Group) OR (PDN) OR Press HOLD. (SDN) OR Talk to the original party. Press CO, ICD Group, PDN, SDN, or INTERCOM.
1.4.4 Answering Call Waiting SLT During a conversation 0 5 C.Tone Press Recall/ hookswitch. Enter Talk to the original party. 50. 5 0 C.Tone On-hook. Off-hook. Enter 50. Talk to the new party. • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA) if you are having a conversation using the handset. Refer to "1.9.
1.4.5 Multiple Party Conversation PT/PS/KX-UT PT/PS series/S-PS While hearing a tone PT/SLT/PS While hearing a tone OR OR OR 6 0 (EFA) Press TRANSFER or Recall/hookswitch. Press FLASH/RECALL or EFA. Enter 60. • To return to the original party, repeat the operation. • In this case, the FLASH/RECALL button on a proprietary telephone must be set to External Feature Access (EFA) mode through system programming. Customising Your Phone • 3.1.
1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. Press TRANSFER. Dial desired phone number. 3 Talk to the new party. Press TRANSFER. C.Tone Enter 3. Seize an outside line before dialling an outside phone number. Talk with multiple parties. SLT During a conversation desired phone no. Press Recall/ hookswitch. Dial desired phone number. 3 Talk to the new party. Press Recall/ hookswitch. C.Tone Enter 3.
1.4.5 Multiple Party Conversation To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation (CO) OR OR (PDN) OR (SDN) Press the flashing CO, PDN, or SDN. Press HOLD. Talk to the new party. Press CONF or TRANSFER. (CO) OR (ICD Group) OR (PDN) C.Tone OR OR (SDN) 3 OR Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party. Talk to the original party.
1.4.5 Multiple Party Conversation To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) OR (ICD Group) OR C.Tone (PDN) OR Press CONF. (SDN) Press CONF. Talk with multiple parties. Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold. To talk to two parties alternately in a three-party conversation PT/PS During a conversation Press TRANSFER. SLT During a conversation Press Recall/hookswitch.
1.4.5 Multiple Party Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR (ICD Group) OR (PDN) OR Press TRANSFER once or twice to establish a conversation with the party to be disconnected. Press FLASH/RECALL.* (SDN) Talk. OR The other party will be put on hold. Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the party on hold.
1.4.5 Multiple Party Conversation To return while others are talking PT/PS (CO) OR (ICD Group) OR (PDN) OR (SDN) OR Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.
1.4.5 Multiple Party Conversation To leave a conference involving two outside parties PT/PS During a three-party conference On-hook. Press TRANSFER. SLT During a three-party conference Press Recall/hookswitch. On-hook. • To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.
1.4.5 Multiple Party Conversation • Only an S-CO button can be used for this operation. • You can leave a three-party conversation and let the two other parties talk by simply going on-hook. Adding a Third Party during a Conversation Using the ISDN Service (Threeparty Conference [3PTY]—by ISDN) PT/PS During a conversation desired phone no. (ISDN-Hold) C.Tone Dial desired phone number. Press ISDN-Hold. Talk to the new party. Press CONF. Talk with multiple parties.
1.4.6 Mute SLT During a conversation 6 desired phone no. 2 C.Tone Enter Press Recall/ hookswitch. 62. Dial desired phone number. Talk to the new party. Press Recall/ hookswitch. Seize an outside line before dialling an outside phone number. 3 Enter 3. C.Tone Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. 1.4.
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) To set/cancel PT During a conversation VOICE CALL OR OR MUTE Press MUTE. • The AUTO ANS/MUTE or VOICE CALL/MUTE button light for PTs shows the current status as follows: Off: Normal Flashing red: Mute • If mute is used during OHCA, it will become Handset Mute. • PS users: Refer to the documentation for your phone. 1.4.
1.4.8 Using the Headset (Headset Operation) • Hands-free operation You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously. • Helpful hints for hands-free operation: – If it is difficult to hear the other party’s voice, Increase the volume using the Navigator Key or Volume Key. – If the other party has difficulty hearing you, Decrease the volume.
1.4.8 Using the Headset (Headset Operation) To talk in hands-free mode during a conversation using the headset PT (Headset) Press red Headset. • The Headset button light shows the current status as follows: Off: Headset mode off Red on: Headset mode on • For KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346 telephone users: – With KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset.
1.5 Using a PDN/SDN Button 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Flashing red slowly A corresponding SDN extension is holding a call. Another corresponding SDN extension, or the PDN extension itself, is holding a call. Flashing red rapidly The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group. The corresponding PDN extension is receiving an incoming call.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type. Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) OR (SDN) Off-hook. Press flashing green PDN or SDN. Talk. To retrieve a call from another extension—only Regular Hold (PDN) OR (SDN) Off-hook. Press flashing red PDN or SDN. Talk.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension To transfer a call to a PDN extension PT/PS During a conversation * (SDN) Talk. Press SDN. On-hook. This step can be omitted. • System programming is required to use this feature during a conversation with an extension. • * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call. Customising Your Phone • 3.1.
1.6 Before Leaving Your Desk 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group.
1.6.1 Forwarding Calls To set/cancel PT/SLT/PS/SIP Extn. Both Calls 0 0 OR 7 1 2 Outside Calls 1 3 OR Off-hook. Enter 71. 4 Intercom Calls 2 5 Enter 0 to 2 as you desire. Cancel All Calls Busy No Answer Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside phone no. outside line access no. C.Tone (max. 32 digits) Enter destination extension number.
1.6.1 Forwarding Calls To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. 7 1 time 3 C.Tone Enter Off-hook. 713. On-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn. 4 Both Calls 1 OR 7 1 5 Outside Calls OR 6 Off-hook. Enter 71. Set ICD Group extension no. OR 0 Cancel Intercom Calls Enter 4 to 6 as you desire.
1.6.1 Forwarding Calls • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.6.1 Forwarding Calls To set/cancel (Remote FWD setting) PT On the other extension While on-hook (Group FWD) The forwarding status of the target extension changes accordingly. FWD status changed remotely Press Group FWD. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit Group FWD (Both calls, Outside calls, Intercom calls) buttons.
1.6.1 Forwarding Calls • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) Outside Calls* 1 OR Intercom Calls 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer destination extension no. OR outside line access no. outside phone no.
1.6.1 Forwarding Calls • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service.
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) To confirm the condition PT/PS 7 Off-hook. outside line no. # Enter outside line number (3 digits). Enter #. 5 7 5. Enter # 1 Enter #. Enter 1. your MSN Enter your multiple subscriber number (MSN). The display shows the selected type. C.Tone On-hook. 1.6.
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) To cancel PT/SLT/PS/SIP Extn. 7 5 0 0 C.Tone 750. Enter Off-hook. On-hook. Enter 0. • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . • The preprogrammed messages can be changed through system programming. • To create your personal message (Message no. 9), refer to "3.1.2 Settings on the Programming Mode". 1.6.
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) • If you forget the extension PIN or cannot unlock your extension, consult your manager. He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it. • If your extension is locked by this feature, it cannot perform features as follows: – Making outside calls – Changing the call forwarding destination • If you do not set extension PIN, you cannot lock and unlock your extension.
1.7 Making/Answering an Announcement 1.7 Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS/SIP Extn. 3 Enter Off-hook. paging group no. 3 33. Wait for an answer. C.Tone Announce. Dial paging group number (3 digits). Talk.
1.7.2 Answering/Denying a Paging Announcement SIP Extn. During a conversation 3 OR HOLD Enter Press HOLD. paging group no. 3 33. Dial paging group number (3 digits). The other party is placed on hold. Wait for an answer. C.Tone On-hook. Talk. Announce. The held party and the paged extension are connected and start a conversation. • After you go on-hook, the caller can talk to the person who answers the page. 1.7.2 Answering/Denying a Paging Announcement To answer PT/SLT/PS/SIP Extn.
1.7.3 Making a Conference Group Call • The following are extensions that cannot receive a paging announcement: – Portable station – Single line telephone – Proprietary telephone that is ringing or busy – Proprietary telephone in Paging Deny mode – Proprietary telephone in DND mode – SIP phone • System programming may be required for some IP-PT users to receive paging announcements. • Even if the announcement is not paging your extension, you can answer it, if it is paging your group. 1.7.
1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn. Caller 3 Enter Off-hook. 2 32. Wait for an answer. * conference group no. entry code Dial conference group number (2 digits). Enter entry code (max. 8 digits). C.Tone Talk. Enter #. A multiple party conversation is now established. Any Telephone Called Party The telephone rings. Off-hook. Talk.
1.7.3 Making a Conference Group Call PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last Press TRANSFER. To disconnect the party who joined the conversation last from the conference group call Press FLASH/RECALL. • In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming.
1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn. Caller 3 Enter Off-hook. 2 32. Wait for an answer. * conference group no. entry code Dial conference group number (2 digits). Enter entry code (max. 8 digits). C.Tone Enter #. Announce. Any Telephone Called Party The telephone rings. Off-hook.
1.7.3 Making a Conference Group Call To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last Press TRANSFER. To disconnect the party who joined the conversation last from the conference group call Press FLASH/RECALL.
1.7.3 Making a Conference Group Call PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. OR Wait for reply. Talk. Press Recall/ hookswitch. PT/PS Caller During an announcement A notification tone occurs, and the display shows the called party's information. (DSS) Press corresponding DSS. Talk. Introduce the called party to the conversation. • A maximum of 32 parties (including the caller) can join the conference.
1.7.3 Making a Conference Group Call For an extension originating the conversation To make a conference group call with an entry code PT/SLT/PS/SIP Extn. 3 Off-hook. Enter entry code conference group no. 2 32. Dial conference group number (2 digits). * Enter entry code (max. 8 digits). Wait for an answer. C.Tone Talk. Enter #. For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn. 3 Off-hook. Enter conference group no. 2 32. Enter #. C.
1.7.3 Making a Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/ outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used as an entry code, no one can join a conversation that is already in progress. " " must be used by itself (i.e., you may not combine it with numeric digits).
1.8 Using the Unified Messaging Features 1.8 Using the Unified Messaging Features 1.8.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone. As the owner of a mailbox, you can: • Send a message to one or more people inside or outside your office. • Receive and print fax messages.
1.8.2 Logging in to and Configuring Your Mailbox • Not all prompts are described in each operation. • The prompts in each operation are not exactly the same as the actual prompts you will hear from the Unified Messaging system. 1.8.
1.8.2 Logging in to and Configuring Your Mailbox • Mailbox Capacity Warning When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available. The amount of recording time that remains when you hear the Mailbox Capacity Warning depends on how your mailbox is configured.
1.8.2 Logging in to and Configuring Your Mailbox CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused. • Change the password periodically. Notice • When disabling the password requirement, ensure that an unauthorised third-party is not allowed access to your extension.
1.8.2 Logging in to and Configuring Your Mailbox Personal Greetings: The following Personal Greeting Messages can be recorded in the subscriber tutorial. After the greeting is played, a tone will sound, and the caller can leave a message. • No Answer Greeting: Heard by callers when you do not answer their calls. A common example might be, "This is (name). I can’t take your call right now…". • Busy Signal Greeting: Heard by callers when you are on another call. A common example might be, "This is (name).
1.8.2 Logging in to and Configuring Your Mailbox To start the Subscriber Tutorial PT/SLT/PS/SIP Extn. The Unified Messaging system will announce, "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". Log in to your mailbox. To set your password for the first time your password # 2 Enter your password and #. Enter 2 to accept. OR To change your password your new password 1 Enter 1. # Enter your new password and #. 2 Enter 2 to accept.
1.8.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used. • No Answer Greeting: Heard by callers when you do not answer their calls. A common example might be, "This is (name).
1.8.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 1 1 No Answer Greeting 2 Busy Signal Greeting 3 After Hours Greeting 4 Caller ID Greeting 5 Temporary Greeting Enter 41. caller ID greeting no. OR 6 Absent Message Greeting absent message no. Select the desired greeting. When you select "Caller ID Greeting", enter a Caller ID Greeting Number (1–4).
1.8.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted. Each time you log in to your mailbox, the Unified Messaging system will ask you if you want to turn off (delete) your Temporary Personal Greeting.
1.8.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 1 4 2 personalised greeting no. Enter the personalised greeting number (1–4). Enter 414. Enter 2 to accept. To continue STEP B # caller ID no. * 2 Enter the caller ID number (caller’s telephone number, 20 digits max.) and #. 1 Add another caller ID number. 2 End OR Enter 2 to accept. Enter 1 or 2. On-hook.
1.8.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn. 4 Log in to your mailbox. 2 your desired password 1 Enter 421. # Enter the desired password and #. 2 Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
1.8.3 Message Playback and Related Features # 2 Custom Service You will be guided to enter a Custom Service number (1–200). # 5 Log in*1 # 6 # 7 Restart (Return to Main Menu)*2 # 8 Automated Attendant Service # 9 Exit Voice Mail Service You can record a message for another subscriber by entering his or her mailbox number when guided. You can also log in to your mailbox by entering this command followed by and your mailbox number.
1.8.3 Message Playback and Related Features – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox. Also, when you receive a fax message, you can play back any attached voice messages or message envelopes, and print the fax. Messages in your mailbox are divided into 3 types: • New Messages: Messages in your mailbox which you have not played back yet.
1.8.3 Message Playback and Related Features Key Feature New Old ü ü Deleted Delete this message 3 (+ Message Type ) *1 1 • If a confirmation message is played, press 1 to delete the message.
1.8.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. • The Unified Messaging system will automatically delete both new and old messages after a specified number of days have passed. Your System Administrator or System Manager controls how many days messages are retained for.
1.8.3 Message Playback and Related Features To set Automatic Delivery PT/SLT/PS/SIP Extn. 4 Log in to your mailbox. Go to "To change Automatic Delivery status" or "To set default fax number". 7 Enter 47. To change Automatic Delivery status Current status is announced. 1 The new status is announced. 1 Enter 1 to change. Enter 1. On-hook. To set default fax number The fax number is announced if a default fax number has been assigned. 2 Enter 2. The new fax number is announced. fax no.
1.8.3 Message Playback and Related Features To start playback at the Bookmark PT/SLT/PS/SIP Extn. During or after message playback 8 6 Enter 86. Recovering Deleted Messages You can delete voice/fax messages in your mailbox. Once a message has been deleted, it is retained until the end of the day, then it will be permanently deleted. Deleted messages can be "recovered", after which they will be treated as old messages. To recover a Deleted Message PT/SLT/PS/SIP Extn.
1.8.3 Message Playback and Related Features To call back the message sender PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback 1 4 Enter 4. Enter 1 to call the sender. To leave a message for the sender PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback 4 2 Enter 4. 1 C.Tone Enter 2 to begin recording. Record your message. Enter 1 to end recording. You can pause and resume recording by pressing 2.
1.8.3 Message Playback and Related Features • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the Unified Messaging system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow. If today is February 16 and you enter 5#, the message will be delivered on March 5. • Auto Receipt is not enabled by default. For more information, consult your System Administrator.
1.8.3 Message Playback and Related Features To specify the recipients by name (dialling by name) PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback 1 5 # 1 desired recipient's name 2 3 Enter 5. Enter #1. 1 Transfer the message without recording comments OR 2 Record comments Select the announced name Hear the next name Repeat the current name Enter 1, 2 or 3. Enter the first 3 or 4 letters of the desired recipient's name. To record your comments C.
1.8.3 Message Playback and Related Features Remote automatic log-in From Outside Telephone Call the Unified Messaging system from the preprogrammed outside telephone number (assigned as a Caller ID number). your password 1 # Enter 1 to play back messages. Enter your password and #. This step can be omitted if your mailbox requires no password. # 8 # 8 Call an extension # OR 0 Call the operator 9 Enter #9 when finished. Follow the prompts, or enter #8 or #80. On-hook.
1.8.4 Sending Messages 1.8.4 Sending Messages – Message Delivery – Personal Group Distribution Lists – External Message Delivery – External Message Delivery Lists – Receiving External Delivery Messages You can record messages and send them to other subscribers, to extension users who do not have mailboxes, and even to outside parties. Messages can be sent using one of the following features: • Message Delivery: Sending a message to other subscribers (refer to " Message Delivery").
1.8.4 Sending Messages To send a message PT/SLT/PS/SIP Extn. Go to "To specify recipients by number" or "To specify recipients by name (dialling by name)". 2 Log in to your mailbox. Enter 2. To specify recipients by number mailbox no. OR personal group distribution list no. OR mailbox group no. Go to "To record your message". 2 # Enter 2 to accept. Enter the mailbox number, a personal group distribution list number and #, or a mailbox group number.
1.8.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To record your message 1 1 Enter 1 to record your message. C.Tone You can pause and resume recording by pressing 2. If you pause for more than 20 seconds, recording will stop automatically. Press 2 to add another recipient, then go to "To specify recipients by number" or "To specify recipients by name (dialling by name)". A maximum of 100 recipients can be specified. Or, press 3 to review the recipients.
1.8.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn. 4 Log in to your mailbox. desired personal group distribution list no. 4 Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone Enter 1 to record a name for the group. State the group name. 2 2 1 1 Enter 1 to end recording. Enter 2 to accept. Enter 2 to add group members. To continue mailbox no.
1.8.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 4 Enter 44. 1 Change (record) the list name 3 Delete the list name, then go on-hook to finish desired personal group distribution list no. 1 Enter the desired personal group distribution list number (1–4). Enter 1 to change the list name. OR 1 C.Tone State the list name. Enter 1 or 3. Enter 1 to end recording. 2 Enter 2 to accept. On-hook.
1.8.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn. Log in to your mailbox. 9 3 1 Go to "To specify a single recipient" or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient * 1 outside line access no. Outside party’s telephone no. Enter 1. Enter the outside line access number needed for making outside calls. Dial the outside party’s telephone number (including area code if needed).
1.8.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 2 4-digit password Enter the desired list number (1 or 2). Enter 2. Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password. Go to "To record your message". # Enter # for immediate delivery. To set message delivery time, go to "To set message delivery time".
1.8.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow. If today is February 16 and you enter 5#, the message will be delivered on March 5. • If you set a password required for listening to the message, make sure you notify each recipient what the password is.
1.8.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn. 9 Log in to your mailbox. 3 1 List number 1 2 List number 2 OR 2 Enter 932. 1 Enter 1 or 2. outside telephone no. outside line access no. Enter the outside line access number needed for making outside calls. Enter 1. * Dial the outside telephone number (including area code if needed). 2 Enter 2 to accept. To store an extension number, simply enter the extension number then skip the next step.
1.8.5 Transferring Calls Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure. After a recipient has listened to an external delivery message, he or she can send you a reply to your message, and even set urgent or private message status. To receive a message and reply PT/SLT/PS/SIP Extn.
1.8.5 Transferring Calls – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call. If you use the Call Transfer feature, however, the Unified Messaging system can handle the call in a number of ways. The status you set for Call Transfer determines what happens to the call.
1.8.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn. 1 2 3 Log in to your mailbox. 5 1 4 5 6 Enter 51. Call Blocking Call Screening Intercom Paging Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook. The prompts heard will vary depending on the feature you set in the previous step.
1.8.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 No answer calls 5 Busy calls 5 OR Enter 4 or 5. Enter 5.
1.8.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn. 5 Log in to your mailbox. desired extension no. 2 Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. 2 Enter 2 to accept. On-hook.
1.8.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 1 Change telephone number 1 2 Change telephone number 2 8 OR Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2. outside line access no. outside party’s telephone no. Enter the outside line access number Dial the outside party’s telephone needed for making outside calls.
1.8.5 Transferring Calls To set/cancel Remote Call Forwarding From Outside Telephone 9 Log in to your mailbox. 4 Enter 94. extension no. of the transfer destination 1 FWD All 2 FWD Busy 3 FWD No Answer 4 FWD Busy or No Answer 5 FWD to Outside, then go to STEP A.* 6 Cancel call forwarding, then go to STEP B. Enter the extension number of the transfer destination, then go to STEP B. OR Enter required number.
1.8.5 Transferring Calls To assign telephone numbers for call transfer to outside line PT/SLT/PS/SIP Extn. 5 Log in to your mailbox. outside line access no. 6 Enter the outside line access number needed for making outside calls. Enter 56. If you have already stored a telephone number and wish to change it, press 1 before continuing. outside party's telephone no. 2 Dial the outside party’s telephone number (max. 32 digits including outside line access number). Enter 2 to accept. On-hook.
1.8.5 Transferring Calls To forward your calls to your mailbox PT/SLT/PS/SIP Extn. 0 Both Calls OR 7 1 1 2 Outside Calls OR 2 Off-hook. Enter 71. 0 3 4 Intercom Calls Enter 0 to 2 as you desire. 5 Cancel All Calls Busy No Answer Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. UM group’s floating extension no. # Enter UM group’s floating extension number. Enter #. C.Tone On-hook.
1.8.6 Other Features To transfer your own call to the called extension’s mailbox PT/PS extension no. OR R.B.Tone (Voice Mail Transfer) OR B.Tone (DSS) Off-hook. Dial extension number or press DSS. OR DND Tone Press Voice Mail Transfer. • *Indication tone after going off-hook 1s Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button. 1.8.
1.8.6 Other Features • If you would like to use this feature, you must first be assigned an Interview Mailbox. For more information, consult your System Administrator. To record questions PT/SLT/PS/SIP Extn. 1 Log in to your mailbox. 9 2 2 1 3 4 Enter 921. Change (record or re-record) this question. Skip to the next question, then repeat this step. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.
1.8.6 Other Features To delete questions PT/SLT/PS/SIP Extn. 9 Log in to your mailbox. 2 3 Enter 923. 1 2 3 4 Delete the current question. Skip to the next question, then repeat this step. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step. On-hook. Enter the desired option. If finished, go on-hook.
1.8.6 Other Features (called "scheduling"), which is useful if you do not want to be disturbed at night, for example. For more information on scheduling, consult your System Administrator. If you turn device notification on for more than one device, the lowest numbered device (1, 2, or 3) will be used first. If notification is not possible (for example, if your outside telephone is busy), the next device will be used. Message notification by e-mail may also be available for your mailbox.
1.8.6 Other Features To change device numbers PT/SLT/PS/SIP Extn. Log in to your mailbox. 3 desired device no. Enter 63. Enter the desired device number (1–3). 6 1 Enter 1 to change the assigned number. To delete the assigned number, press 3 then go on-hook to finish. outside telephone no. outside line access no. Enter the outside line access number needed for making outside calls. * Dial the outside telephone number (including area code if needed).
1.8.6 Other Features To assign Caller ID numbers and recording names PT/SLT/PS/SIP Extn. 4 Log in to your mailbox. 5 1 Enter 451. STEP A caller ID no. 2 # C.Tone Enter the caller ID number (caller’s telephone number, 20 digits max.) and #. State the caller’s name. Enter 2 to accept. To continue STEP B 2 1 1 Add another caller ID number. 2 End OR Enter 1 to end recording. Enter 2 to add. Enter 1 or 2. On-hook. To change Caller ID numbers and recorded names PT/SLT/PS/SIP Extn.
1.8.6 Other Features To delete Caller ID numbers and recorded names PT/SLT/PS/SIP Extn. 1 4 Log in to your mailbox. 5 Delete all numbers, then go on-hook to finish. 3 On-hook. OR 2 Enter 453. Delete one number. Enter 1 or 2. 1 Delete the announced number. 2 Keep the number and announce the next number, then repeat this step. OR On-hook. Enter 1 or 2. When finished, go on-hook. • The number of callers you can assign for this feature is controlled by the System Administrator.
1.8.6 Other Features To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening. Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS PT Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring OR No operation MONITOR OR Monitoring (Handset) (Live Call Screening) Off-hook. Press SP-PHONE, MONITOR or Live Call Screening. Stop monitoring Answering (Live Call Screening) OR Press Live Call Screening.
1.8.6 Other Features Customising Your Phone • 3.1.2 Settings on the Programming Mode—Live Call Screening Mode Set Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message. • 3.1.3 Customising the Buttons Create or edit a Live Call Screening (LCS) button. Recording Your Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation.
1.8.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded.
1.8.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name). I can’t take your call right now. Press 3 to leave me a message. Press 4 to speak with my assistant. Press 5 to dial another Changing or Deleting Your extension…".
1.8.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 6 Enter 461. 1 2 3 4 5 6 7 8 9 1 desired dialling key 1 Enter the desired dialling key (0, 3–9) that you want to assign an option to. Transfer to a mailbox, then enter the desired mailbox number. Transfer to an extension, then enter the desired extension number. Transfer to an outside telephone (may not be available).
1.8.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn. Log in to your mailbox. 4 6 Enter 461. 1 2 3 1 1 1 Enter 1 to select the No DTMF Input Operation. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times). Enter 1. 2 Enter 2 to accept. On-hook. Enter the desired option. To confirm the settings for your personal custom service PT/SLT/PS/SIP Extn. Log in to your mailbox.
1.8.6 Other Features To set/cancel PT/SLT/SIP Extn. Log in to your mailbox. 9 5 Enter 95. 1 Change the setting 2 Accept the current setting, then go on-hook to finish. 3 Cancel (turn off) the Timed Reminder, then go on-hook to finish. Enter the desired option. AM 1 desired time 1 # * *2 1 OR 2 Enter the desired time and #. Once 2 OR PM 2 Enter 1 for AM, 2 for PM. Daily Enter 1 for once or 2 for daily. Enter 2 to accept. On-hook. • *1 Example: To enter 5:00, press 5#.
1.8.6 Other Features Call-through Service You can make outside calls by accessing the subscriber service menu (from an outside telephone) and Remote dialling an outside destination. To login to your mailbox from an outside telephone, refer to " Access". To call an outside party From Outside Telephone 8 outside line access no. Enter 8. Enter the outside line access number needed for making outside calls. Log in to your mailbox. outside telephone no. # Dial the outside telephone number and #. Talk.
1.8.6 Other Features • For configuring an IMAP account, consult your System Administrator. UM IMAP Session Controller for Microsoft Outlook If you will be accessing Unified Messaging data through an IMAP connection, you must install the IMAP Session Controller software. This software is a plug-in for Microsoft Windows®. When installed, it appears in the notification area.
1.8.7 Quick Reference Item Description E-Mail Account for UM Enter your Unified Messaging e-mail account. The maximum size is 256 characters. If nothing is entered, all of the e-mail accounts using IMAP are assumed to be Unified Messaging accounts. You can copy the mail account from Mail Account in the General tab of the Internet E-mail Settings dialogue box. • To open the Internet E-mail Settings dialogue box: – In Outlook 2007, click the Tools menu → Account Settings → Change → More Settings button.
1.8.7 Quick Reference To Enter a Mailbox From a Remote Location, Dial: #6 + mailbox number 1 Listen to New Messages: 1 Voice Message 2 Fax Message Envelope # All Messages 2 Send a Message: Enter Mailbox Number 1 Record Message 2 Add Another Mailbox 3 Review Mailing List 3 Listen to Old Messages: 1 Voice Message 2 Fax Message Envelope # All Messages Continued on next page 162 Operating Manual Main Menu: You have new messages.
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1.9 Setting the Telephone According to Your Needs 1.9 Setting the Telephone According to Your Needs 1.9.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message. To set PT/SLT/SIP Extn. 0 12 H * : hour/minute 1 OR 7 6 0 760.
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) To confirm PT Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. • If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation. 1.9.
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) To switch the FWD/DND status for outside calls PT While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed. Press the fixed FWD/DND button. Press the fixed FWD/DND button again to switch the status. To switch the FWD/DND status for intercom calls PT While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for intercom calls is displayed. 2 Press the fixed FWD/DND button.
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party.
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) • You can change the mode by pressing a preset COLR button while on-hook. The COLR button light shows the current status as follows: Off: shows your telephone number. Red on: prevents your telephone number being displayed. • Availability of this feature depends on the ISDN service of your telephone company. Customising Your Phone • 3.1.
1.9.8 Turning on the Background Music (BGM) • Some extensions may be prohibited from performing this feature. 1.9.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while onhook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT BGM no.
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) PT While on-hook OR (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break).
1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) 1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear.
1.10 Utilising the Call Centre 1.10 Utilising the Call Centre 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Logout, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Enter ICD Group extension number or . Press Log-in/Log-out. PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn. 1 7 3 5 0 Off-hook. Enter 735. Not Ready OR Ready Enter 1 or 0. C.Tone On-hook.
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode • The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Initial Display 739 ICD Group extension no. Monitoring the Call Status Queuing Monitor Date/Time & extension no.
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To clear Call Log History Display PT LOG Press "LOG". CLEAR Press "CLEAR". • The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits.
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.
1.11 Using User-supplied Equipment 1.11 Using User-supplied Equipment 1.11.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. – Doorphone Call – Opening a Door (Door Open) • When connecting a KX-NTV150 or KX-NTV160: – It can be registered to the NSX server as a Communication IP Camera or Video Door Phone.
1.11.1 If a Doorphone/Door Opener is Connected To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. To call the doorphone PT/SLT/PS/SIP Extn. 3 Enter Off-hook. 1 31. doorphone no. C.Tone Talk. Enter doorphone number (3 digits). • If no one answers a doorphone call within a specified time period, the call is cancelled. Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS/SIP Extn. 5 Enter Off-hook. 5 55.
1.11.2 If an External Relay is Connected • The door open will be triggered for a specified time period. 1.11.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS 5 Enter Off-hook. 6 56. relay no. C.Tone Enter relay number (3 digits). On-hook. • The relay will be switched off after a specified time period. 1.11.
1.11.4 If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. To hold the current call and then talk to the new party PT/PS SLT During a conversation with an outside party During a conversation with an outside party OR desired service code (EFA) 6 0 desired service code OR 6 0 Press FLASH/RECALL or EFA.
1.12 Administrative Features 1.12 Administrative Features 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check in Display PT While on-hook EXIT ENTER extension no. YES OR OR (Check-in) (DSS) Press Check-in. (Check-in) Dial extension number and then press "ENTER", or press desired DSS. Press "YES". Press "EXIT" or Check-in. • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check out a room with/without printing an invoice Display PT To check out with an invoice While on-hook PRINT NEXT ENTER extension no. Press "PRINT". OR Press "NEXT". (Check-out) OR (DSS) Press Check-out. To check out without an invoice Dial extension number and then press "ENTER", or press desired DSS. NEXT Press "NEXT". EXIT YES OR (Check-out) Press "YES". Press "EXIT" or Check-out.
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically. In addition, features set on the room extension are reset to the default settings. For a list of features that are reset, refer to "1.9.
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Check-in or a Check-out button. Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves.
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. 7 6 2 OR (DSS) Off-hook. Enter C.Tone 76 Enter 2. . Dial extension number or press desired DSS. The display shows Timed Reminder information. On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.9.1 Setting the Alarm (Timed Reminder)".
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button. 1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX.
1.13 User Device Management 1.13 User Device Management 1.13.1 Introduction to the User Container Feature The User Container feature links the user to each PBX device, and is configured to provide services and perform maintenance on a per-user basis. The user owns either a wired connection, softphone or PS as their main device, and owns a sub device, wireless device, public device and the built-in UM mailbox.
1.13.2 Service-in/Service-out (Smart Desk) • Each user can set the grade, usable devices, and extended features vary depending on the grade. • In order to set a grade, the activation key of the respective grade needs to be installed. • By calling the user's main extension, it is possible to send an incoming call signal to the main device, sub device, wireless device and public device at the same time.
1.13.2 Service-in/Service-out (Smart Desk) Service-in When a user logs in using a main device, sub device, or wireless device that is assigned to their User Container, the device can be used as a terminal assigned with that user's extension number. Main Device Service-in Operation PT/SLT/PS PIN: Personal Identification Number Off-hook. 7 2 Enter 722. your extension no. 2 Dial your extension number. extension PIN D.Tone On-hook. Enter extension PIN (max. 10 digits).
1.13.3 Switching between CTI Control Devices • Service-in can only be operated from devices in a Service-out state. • Service-in on a sub device or wireless device is only possible from an operational device which can be registered as a sub device or wireless device. • Service-in on a sub device or wireless device is not possible when the main device is not serviced in. • Service-in operation for users who are serviced in on other devices.
1.13.3 Switching between CTI Control Devices When receiving a response with CTI client for the user call and for Makecalls originating from the CTI client, it is possible to switch between which user-owned device receives a response and which device makes a Makecall with the following methods. Switching between CTI Control Devices PT/SLT/PS/SIP Extn. 0 Main Device OR 7 2 6 1 Sub Device C.Tone OR 2 Off-hook. Enter 726. Wireless Device Enter 0 to 2 as you desire. On-hook.
1.14 Using a Telephone with a Display 1.14 Using a Telephone with a Display 1.14.1 Using the Call Log This is available for display proprietary telephones, and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log • PS users: Refer to the documentation for your phone. • The following PSs can use the incoming call log information in the same way as a wired PT when they receive a call from other extension (including TIE).
1.14.1 Using the Call Log To confirm the log information with the Navigator Key KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Left twice. Press Up or Down until desired party appears. To clear the log information Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. Off-hook.
1.14.1 Using the Call Log • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.
1.14.2 Using the Directories To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press REDIAL to display the outgoing call log.*1 Press REDIAL. Press Up or Down until desired name and/or number*2 appears. Off-hook. • This operation is available only for PTs with a display. • *1 System programming is required for this operation.
1.14.2 Using the Directories Calling with the Directory To select and call KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Right until desired directory appears.*1 Press Up or Down until desired name and/or number*2 appears. Off-hook.
1.14.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROG. phone no. OR name OR OR PAUSE Enter phone number (max. 32 digits). Press ENTER or STORE. Enter name (max. 20 characters). Press ENTER or STORE. Press PROGRAM or PAUSE. • Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available.
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1.14.3 Accessing System Features (System Feature Access) Table 2 (Option mode for RU model) 1.14.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Right four times. Press Up or Down until the feature appears. Features 208 Refer to Automatic Callback Busy Cancel 1.2.
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) Features Refer to Paging 1.7.1 Paging Doorphone Call 1.11.1 If a Doorphone/Door Opener is Connected Door Open 1.11.1 If a Doorphone/Door Opener is Connected External Relay 1.11.2 If an External Relay is Connected External Background Music 2.1.4 Turning on the External Background Music (BGM) 1.14.
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) (pages) of 8 flexible button assignments. A different feature, telephone number, or extension number can be assigned to each button in each set. This means that 32 flexible buttons are available.
1.15 Cellular Phone Features 1.15 Cellular Phone Features 1.15.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
1.15.1 Cellular Phone Features To transfer Cellular Phone During a conversation extension no. * OR D.Tone 7 private phone no. * Dial extension number or enter 7 and the dial private phone number. Enter #. Talk. On-hook. This step can be omitted. The party is placed on hold. • * When transferring a call from an analogue trunk, you cannot talk to the destination party after dialling an extension number or 7 + private phone number.
1.15.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation 3 extension no. D.Tone Enter #. C.Tone Dial extension number. Talk to the new party. Enter #. Enter 3. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation OR extension no. D.Tone Enter #. Dial extension number. Talk to the other party. Enter #. Talk to the original party.
1.15.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation 3 3 D.Tone Enter #. Enter 33. paging group no. C.Tone Dial paging group number (3 digits). The party is placed on hold. Wait for an answer. Talk. On-hook. The held party and the paged extension are connected and start a conversation. 214 Operating Manual Announce.
Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX.
2.1 Control Features 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS/SIP Extn. 2 7 8 3 Off-hook. Enter 78. Unlock extension no. OR C.Tone Lock Enter 2 to unlock or 3 to lock. Enter extension number. On-hook.
2.1.3 Restriction Level Control (Dial Tone Transfer) PT/SLT/PS/SIP Extn. 0 Day 7 8 0 1 Night 2 Lunch C.Tone 3 Break Off-hook. Enter 780. Enter 0 to 3 as you desire. On-hook. To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual). • Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
2.1.4 Turning on the External Background Music (BGM) PT/PS During a conversation with an extension (Toll Restriction/ Call Barring) C.Tone On-hook. Press Toll Restriction/ Call Barring. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring button. • The restriction level of SIP phones cannot be changed. Customising Your Phone • 3.1.
2.1.5 Recording Outgoing Messages (OGM) 1. DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. 2. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. 3. Timed Reminder message: Used for a wake-up call message when the extension answers the Timed Reminder. All messages have their own extension numbers. You can select the desired message.
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) To record from an external BGM (MOH) port PT To specify a site ID (if necessary) 3 Off-hook. Enter OGM floating extension no. 9 6 3 site ID Enter 9 and site ID (2 digits: 02-32). 36. You hear the message. Progress Tone & C.Tone C.Tone Enter 3. 1 Enter 1 as BGM port number. The message is recorded. Press CONF. Enter OGM floating extension number. Press STORE. When the time limit passes, it stops automatically. C.
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) To re-enable an outside line PT/SLT/PS 7 8 5 outside line no. C.Tone Off-hook. Enter 785. Enter outside line number (3 digits). On-hook. • In some countries/areas, the PBX may not be able to automatically make a faulty outside line unavailable for use.
2.2 Configuring Unified Messaging Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc.
2.2.1 System Manager Features • For more information on logging in, refer to "Logging in to Your Mailbox for the First Time". • Manager Service switching You can switch mailboxes simply by pressing ## from the subscriber service menu, in the following order: Subscriber service Message Manager service System Manager service Manual log-in PT/SLT/PS/SIP Extn. OR # (Voice Mail Transfer) OR Off-hook. System Manager’s mailbox no. 6 Enter #6. UM group’s floating extension no.
2.2.1 System Manager Features CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused. • Change the password periodically. Notice • When disabling the password requirement, ensure that an unauthorised third-party is not allowed access to your extension.
2.2.1 System Manager Features Moves or copies unplayed messages from one mailbox to another, after a specified period of time. To create/edit/delete any mailbox parameter Log in to the System Manager’s mailbox. 5 To exit STEP B STEP A 1 subscriber's mailbox no. 1 Enter 1 to assign or edit. Enter 51. 2 Enter the subscriber's mailbox number. Enter 2 to accept. Enter . Follow system prompts and set each parameter below. Parameters Subscriber’s Name Steps 1.
2.2.1 System Manager Features Parameters Message Waiting Lamp Notification Device Notification for Unreceived Messages External Message Delivery Steps 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable). • If set to "Enable", go to "Prompt Mode". Prompt Mode 2. 2 to accept. 1. 1 for Primary. 2 for System. 3 for Caller Select.
2.2.1 System Manager Features 1. 2. 3. 4. Log in to the System Manager’s mailbox. 5 1 2 Enter the mailbox number. 1 to delete the mailbox. • The System Manager password cannot be reset here. The System Administrator can reset the System Manager password using Web Maintenance Console. • After the password is reset, if the System Administrator has set "Default Password for New Mailboxes" to "Enable", the password will be set to the default password.
2.2.1 System Manager Features Parameters Saved Message Retention Time Steps 1. 1 to change the retention time. 2 to accept the current setting, then go to the next parameter. 2. Enter the retention time (a maximum of 30 days or 0: Unlimited). Message Length 3. 2 to accept. 1. 1 to change the message length. 2 to accept the current setting, then go to the next parameter. 2. Enter the message length (1–60 min or 0: Unlimited). Total Message Time Available per Mailbox 3. 2 to accept. 1.
2.2.1 System Manager Features Parameters Play System Prompt after Personal Greeting*1 Use Call Waiting on Busy*1 Message Cancel for Live Call Screening*1 Intercom Paging Group*1 Steps 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the paging group.
2.2.1 System Manager Features Parameters Notify of Transfer Directory Listing*1 Auto Receipt Autoplay New Message First Playback Urgent Messages Announce Message Transferred Information Caller ID Announcement Announce Option Menu After Erasing Messages New Message Length Announcement Steps 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable). 2. 2 to accept. 1. 1 to change the current setting (enable or disable).
2.2.1 System Manager Features Changing the Company Greeting and Incoming Call Service Setting When the Unified Messaging system answers calls, it greets the callers with a Company Greeting and then activates an Incoming Call Service. The System Manager or System Administrator can choose: – The appropriate company greeting for each time mode (Day, Night, Lunch, and Break) of each call service. The default company greeting is Company Greeting 1.
2.2.1 System Manager Features 3 to set Custom Service. 4 to set Interview Service. 5 to set Fax Service. 6 to set Transfer to Mailbox. 7. Enter the Custom Service number (1–200), or the Mailbox number. 8. 2 to accept. To change the service group assignment 1. Log in to the System Manager’s mailbox. 2. 5 3. 1 3 to change the Service Group Assignment. 4. Enter the Unified Messaging extension number. 5. 1 to change the service group, then go to step 6. 2 to accept. 6.
2.2.1 System Manager Features 1. Log in to the System Manager’s mailbox. a. 2 2 2. Enter the mailbox number of the intended recipient. • Enter by name by pressing a. 2 to accept. b. 1 to record a message. # 1 first. Use a Mailbox Group by specifying its number. • Enter 2 to add mailbox numbers. Enter cancel message transfer. c. 1 to end recording. d. 2 to accept. 3. 1 1 • Enter to to specify the delivery time. 1 2 to send the message immediately, then go to step 4. a.
2.2.2 Message Manager Features To change the System Manager’s password 1. Log in to the System Manager’s mailbox. 2. 3 3. 1 to change the mailbox password. 2 to accept the current setting. 4. Enter the desired password, then 5. 2 # . to accept. 2.2.2 Message Manager Features The Message Manager can maintain the general delivery mailbox, change notification settings, record/ delete prompts, etc.
2.2.2 Message Manager Features • Before the Message Manager can perform Message Management (recording Custom Service Menus, messages, etc.), "Message Manager Access from Telephone" must be enabled and "Password for Message Manager (Up to 16 numeric digits)" must be set by the System Administrator using Web Maintenance Console. • After logging in, the system will announce the number of total messages, the number of new messages, or the length of new messages.
2.2.2 Message Manager Features Automatic log-in PT/SLT/PS/SIP Extn. OR (Voice Mail Transfer) Off-hook. OR Message Manager password # Enter Message Manager’s Mailbox Enter Message Manager password and #. UM group’s floating extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number. • This feature may be disabled by the System Administrator for your mailbox.
2.2.2 Message Manager Features To listen to messages The Message Manager can monitor the status of the General Delivery Mailbox through his or her mailbox. He or she can listen to the messages stored in the General Delivery Mailbox and, if necessary, transfer them to their intended recipients. 1. Log in to the Message Manager’s mailbox. 2. 1 to receive the message. 3. Enter the desired number. 1 to listen to new messages. 2 to listen to old messages. 3 to listen to deleted messages. 4.
2.2.2 Message Manager Features 1. Start with step 1–5 in "To listen to messages" above. while listening to the message to transfer. 5 2. Enter the destination mailbox number. 3. 2 to accept. 4. 2 to record a comment. • Enter 4 1 to transfer messages without comment. Enter 3 to add a mailbox number. Enter to review the Mailing List. 5. 1 to end recording. 6. 2 to accept.
2.2.2 Message Manager Features 3. 3 to assign a telephone number. 4. Enter the desired number. 5. 1 to change the first telephone number. 2 to change the second telephone number. 3 to change the third telephone number. 1 to change. 6. Dial the telephone number. 7. 2 to accept. 8. 1 to change the telephone number. 2 to accept. 3 to review. 4 to add more digits. 5 to insert a pause. 6 to insert a wait for dial tone.
2.2.2 Message Manager Features – The extension numbers of Operator 1, 2, and 3 – Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to an outside line – Automatic Delivery Status and Default Fax Number, used to immediately print faxes to a specified fax machine as soon as they are received in your mailbox. • If the Unified Messaging system is being programmed via Web Maintenance Console, the Message Manager cannot customise his or her mailbox.
2.2.2 Message Manager Features 3. Repeat steps 6–8 to assign or to delete the extension number for the Day, Night, Lunch and Break Modes for each operator. a. Enter the desired number. 1 to change or assign the telephone number 1 setting. 2 to accept the current setting, then go to step 4. b. Dial the telephone number ( 0 – 9 , [max. 32 digits]). • Make sure you begin the telephone number with an outside line access number (to seize an outside line). c. 2 to accept. 4.
2.2.2 Message Manager Features With this menu, callers can select the language they prefer for voice guidance. For example, the Message Manager can record a menu that announces: "For English, press 7." "For French, press 8." • The System Caller Names: A maximum of 200 Caller ID numbers can be registered by the System Administrator. The Message Manager is responsible for recording a name for each Caller ID number.
2.2.2 Message Manager Features 8. 2 to accept. 9. Repeat steps 4–8 to record other Company Greetings, Custom Service Menus, and/or Voice Labels. To record system prompts 1. Log in to the Message Manager’s mailbox. 2. 4 to record messages. 5 3. Enter the system prompt number you want to change. 4. To change specific prompts, go to step 5. To change all prompts one after another without reviewing the current recording, go to step 6. 5. To change specific prompts: a. 1 b.
2.2.2 Message Manager Features 3. 7 to modify system caller names. 4. Enter the Caller ID List Number (1–200). • Guidance is "Caller Name Announcement number". • Enter 5. 1 to go to step 3. to change the name. • If a name has not yet been recorded for this Caller ID number, go to step 6. • Enter 2 to accept or 6. 1 to end recording. 7. 2 to accept. 3 to erase the current name, then go to step 4. 8. Repeat steps 4–7 to record names for other Caller ID List numbers.
2.2.2 Message Manager Features 2 for FWD Busy. 3 for FWD No Answer. 4 for FWD Busy or No Answer. 5 for FWD to Outside, then go to step 6. 6 for FWD Cancel, then go to step 9. 4. Enter the extension number. 5. 2 to accept the extension number, then go to step 10. • Enter 1 to change the extension number, then go to step 4. 6. Enter the desired number. 1 for telephone number 1, then go to step 8. 2 for telephone number 2, then go to step 8. 3 for another telephone number.
2.2.2 Message Manager Features 1 to change the setting. 2 to accept, then go on-hook to finish. 3 to cancel (turn off), then go on-hook to finish. 4. Enter the desired time, then # . 5. Enter the desired number.* 1 for AM. 2 for PM. 6. Enter the desired number. 7. 1 to set once. 2 to set daily. 2 to accept. • * This option may not be available if the system is programmed to use 24-hour time.
2.2.2 Message Manager Features Recording an Emergency Greeting An emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergency greeting can be used in times such as when the company must be closed due to bad weather. To record 1. Log in to the Message Manager’s mailbox. 2. 9 3. 1 to change the message. 4. 1 to record a message. 5. Record the greeting. 6. 1 to end recording. 7. 2 to accept.
2.2.2 Message Manager Features Prompt No.
2.2.2 Message Manager Features Prompt No. Modifiable Prompts 698 Sorry, this line is busy 388 If you would like to hold, press 1 847 To cancel holding, press 2 now. Otherwise, I’ll try your party again.
2.2.
Section 3 Customising Your Phone & System This section shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs.
3.1.2 Settings on the Programming Mode To cancel PT/SLT/PS/SIP Extn. 7 Off-hook. Enter PIN: Personal Identification Number 9 9 799. 0 Enter 0. stored extension PIN C.Tone Enter stored extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a.
3.1.2 Settings on the Programming Mode To enter the programming mode To programme To exit PROG. PROG. OR programming input selection & parameter OR OR PAUSE Press PROGRAM or PAUSE. Item PAUSE Follow programming input. 0 Display Contrast Selection*1 Preferred display contrast level from the 4 levels available Display Switching Mode Would you like the call duration to be shown automatically on the display when answering an outside call? 254 Operating Manual Press ENTER or STORE.
3.1.
3.1.2 Settings on the Programming Mode Item Preferred Line Assignment —Outgoing Which do you prefer to seize when you go off-hook to make calls? Programming Input 1 9 Selection & Parameter 0 No line 1 An idle outside line + 2 The CO line no. assigned to the flexible button or (CO) 3 or (PDN) The longest ringing line (when multiple calls arrive) 1 2 0 Intercom (On a PDN extension, an idle PDN button is selected when going offhook.
3.1.
3.1.2 Settings on the Programming Mode Item Programming Input Personal Absent Message Creating your personal message 4 5 Call Forwarding (FWD)/Do Not Disturb (DND) To forward or refuse some or all of your incoming calls Selection & Parameter message (max. 16 characters) 1 0 0 Off 1 Do Not Disturb (DND) + desired no. (max. 32 digits) All—Forward all calls + desired no. (max. 32 digits) Busy—Forwarded when your extension is busy. + desired no. (max.
3.1.2 Settings on the Programming Mode Item Programming Input Selection & Parameter Background Music (BGM)*1 Do you want background music through your telephone speaker while onhook? 6 Bluetooth Registration*6 To register a Bluetooth wireless headset on your extension*7 6 6 Pass key (max. 16 digits) Bluetooth Removal*6 To cancel the registration of a Bluetooth wireless headset on your extension*7 6 7 Confirm that the ID of your Bluetooth wireless headset is displayed.
3.1.2 Settings on the Programming Mode Programming Input Item One-touch Dialling Assignment Mode Selection Do you prefer to set the Onetouch dialling only? *1 *2 *3 *4 *5 *6 *7 Selection & Parameter 0 No—Normal (Any Flexible buttons can be modified.) 1 Yes—Only One-touch dialling buttons can be modified. However, to modify them, there is no need to enter "2" before the number. # Not available for a PS. Only available for IP-PTs (except KX-NT321)/KX-DT343/KX-DT346/KX-DT543/KX-DT546 telephones.
3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROG. 1 0 personal speed dialling no. OR OR PAUSE Press PROGRAM or PAUSE. phone no. Enter phone number (max. 32 digits). Enter personal speed dialling number (2 digits). Enter 10 and then press ENTER. Or press STORE. OR Press ENTER or STORE. name Enter name* (max. 20 characters). OR Press ENTER or STORE. PROG. OR PAUSE Press PROGRAM or PAUSE.
3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROG. 1 0 personal speed dialling no. OR OR PAUSE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialling number (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR To insert a number or character Press ENTER or STORE. number/character Press Left or Right to select a desired part.
3.1.
3.1.3 Customising the Buttons • To enter programming mode when using a PS, refer to the documentation for your PS. • The buttons in the table below can only be set on certain flexible buttons, as follows: – Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set. – Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number (PDN) buttons can be set. – Programmable feature (PF) buttons: only the One-touch Dialling button can be set.
3.1.
3.1.3 Customising the Buttons Button Headset*4*7 6 7 Time Service Switching Mode (Automatic/Manual) 6 8 CTI 7 0 Primary Directory Number (PDN) 7 1 7 2 Secondary Directory Number (SDN) (+ Tenant no.) + Extension no.*11 + # + delayed ringing time (0– 7) *7 Check-in*4 8 0 Check-out*4 8 1 Cleaned-up*4 8 2 Two-way Record*8 9 0 + UM group’s floating extension no.*9/Voice mail floating extension no. Two-way Transfer*8 9 1 + UM group’s floating extension no.
3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1.3 Customising the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (DPT/IP-PT only) To continue (CO) OR (CO) OR (ICD Group) (ICD Group) OR OR (PDN) (PDN) OR OR (SDN) (SDN) PROG. Press PROGRAM. PROG. tone type no. R.Tone OR OR INTERCOM INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM. OR Enter tone type number.* Press ENTER or STORE. Press PROGRAM. Press CO, ICD Group, PDN, SDN, or INTERCOM.
3.2 System Programming Using Web Maintenance Console 3.2 System Programming Using Web Maintenance Console 3.2.1 User Programming You can edit your personal information as well as limited extension and mailbox settings using My Portal in Web Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the KX-NSX Series FAX Driver and the UM IMAP Session Controller for Sending a Fax from your PC" and " IMAP" in "1.8.
3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you programme the NSX server. • It is strongly recommended that a password of 16 numbers or characters be used for maximum protection against unauthorised access. • To avoid unauthorised access to the NSX server, keep the password secret.
3.2.1 User Programming Item Description 2nd Telephone-Delayed Ringing(s) Specify the length of the delayed ringing time for sub devices. Select the desired delayed ringing time from the drop-down list (None, 5 sec, 10 sec, 15 sec). Portable Station-Delayed Ringing(s) Specify the length of the delayed ringing time for wireless devices. Select the desired delayed ringing time from the drop-down list (None, 5 sec, 10 sec, 15 sec).
3.2.1 User Programming To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: a. Specify the extension number of the telephone used for recording, then click Connect. b. When the specified extension rings, go off-hook. c. Click Record, Stop, or Play to record or play a system prompt. d. Click Disconnect. When "Import from recorded file" is selected: a. Click Browse. The Open dialogue box appears. b.
3.2.1 User Programming Item Description 1. Click Edit for creating scenarios. 2. Select a Scenario number (1–20) from the drop-down list. 3. Type the scenario name in the Scenario Name box. 4. Assign the following options in each section. Click OK when finished. Call Transfer Status Determines how the Unified Messaging system will handle a call in the selected scenario. Selection Determines how the Unified Messaging system will handle a call in the selected scenario.
3.2.1 User Programming Item Description Transfer to specified telephone number - 1 If "None" or "Call screening" is selected for Selection, specifying a telephone number here will transfer the caller to that telephone number. Enter a maximum of 32 characters consisting of 0–9, , and #. Note If "Call screening" is selected, the transfer destination will hear the call screening prompt before the call is transferred.
3.2.1 User Programming Item Description Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy. More than one option can be selected. • Leave a Message: Allows the caller to record a message. • Transfer to a covering extension: Transfers the caller to a covering extension. • Page the mailbox owner by intercom paging: Pages you by intercom. • Transfer to operator: Transfers the caller to an operator.
3.2.1 User Programming Item Description FWD No Answer Time (s) Specifies the length of time that the Unified Messaging system waits before handling unanswered calls to the extension. Select the desired time from the FWD No Answer Time (s) drop-down list. Call waiting Mode Select the Call Waiting mode from the For external calls drop-down list and the For internal calls drop-down list respectively.
Section 4 Customising Extensions and the System–for Managers This section shows managers how to customise the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary.
4.1 Manager Programming 4.1 Manager Programming 4.1.1 Programming Information The manager can programme the following items. • Call Charges • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-DT546) Manager Password To enter programming mode, the manager password (max. 10 digits) is required.
4.1.2 Manager Programming Item Programming Input Viewing extension call charges. 0 1 + + Extension no. Clearing extension call charges. 0 1 + + Extension no. + Setting the budget for extension call charges. 0 2 + + Extension no. + Charge* + Viewing call charges for each verification code. 0 3 + + Verification code Clearing call charges for each verification code. 0 3 + + Verification code + Setting the budget for each verification code.
4.1.3 Supervisory Monitor (ACD) Control 4.1.3 Supervisory Monitor (ACD) Control – Monitor Control & Execute – ACD Report Analysis • Note: The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)".) For details, consult your system administrator.
4.1.3 Supervisory Monitor (ACD) Control ICDG-A ICDG-B ACD supervisor Start Monitor Start ACD logging*1 [Group Monitor Example] Standard Mode Start Monitor Start ACD logging*1 Real-time ICDG information Real-time ICDG information View ACD report Desired Filter set ACD report Print Export (CSV only) Graph [Graph Example] *1 Recording ACD report data is enabled at the same time the Group monitor starts.
4.1.3 Supervisory Monitor (ACD) Control Item Description Value Member Status View Mode Select the display mode for members’ status. Standard, Simple Highlighted Display Settings Number of Current Waiting Calls (1-30) Specify the number of waiting calls at which the Current Waiting Callsdisplay is highlighted. 1–30 Waiting Time (0-10 min/10 sec) Specify the waiting time at which the Longest Waiting Time display is highlighted.
4.1.3 Supervisory Monitor (ACD) Control For Group 1. On the Group tab under Filter Settings, select one of the following items in the View Mode drop-down list: Group, Hour, Day, Date, Month, Trunk, Caller ID/CLIP Note If you select Hour, specify the time range (0:00–23:59) in Range. 2. On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows: a. Click Select. b.
4.1.3 Supervisory Monitor (ACD) Control Group Incoming Calls Talk Time Wait Time (Answered) Wait Time (Lost) Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller. Overflow The number of overflowed incoming calls from the target ICD group. Total The total talking time of answered calls for the target ICD group.
4.1.3 Supervisory Monitor (ACD) Control Note If you select Hour, specify the time range (0:00–23:59) in Range. 2. On the Agent—Filter Settings—Select Agent screen, set the groups to analyse as follows: a. Click Select. b. Click the agent name you want to analyse from the displayed agent names on Available Agent for ACD Report window. c. Click ==> to move the agent you selected in step b. to the Selected Agent for ACD Report window.
4.1.3 Supervisory Monitor (ACD) Control c. Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report window. (Maximum 64 groups) To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name, and then click <==. d. Click OK. 2. Select the target time period for the ACD report on Call—Filter Settings—Select Period. 3.
4.1.3 Supervisory Monitor (ACD) Control Call *1 *2 *3 ACD Report - Call Report Start Date The start date of the call. Start Time The start time of the call. (HH:MM:SS) End Date The end date of the call. End Time The end time of the call. (HH:MM:SS) Result The processing result. (Answered/ Abandoned/Overflowed/ Unanswered )*1 ICDG The incoming ICD Group number. Incoming Agent The extension number of the agent that received the call.*2 Answering Agent The answering member.
4.1.
Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
5.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type. • Some operations of these features may not be supported by a certain telephone type. For details, refer to the each section’s operations.
5.1.1 List of Operations by Telephone Type Telephone Type Features SIP phone PT PS SLT ü ü ü 1.2.5 Accessing the ISDN Service (ISDN Service Access) ü ü 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) ü ü ü ü ü ü 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ü ü ü 1.3.1 Answering Calls ü ü ü ü 1.3.
5.1.1 List of Operations by Telephone Type Telephone Type Features PT PS SLT ü ü ü ü ü Leaving a Conference (Leaving Three-party Conference) ü ü Letting a Third Party Join Your Call (Privacy Release) ü ü Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) ü ü 1.4.6 Mute ü ü 1.4.7 Letting Other People Listen to the Conversation (Offhook Monitor) ü 1.4.8 Using the Headset (Headset Operation) ü 1.5.
5.1.1 List of Operations by Telephone Type Telephone Type Features PT PS SLT SIP phone To answer ü ü ü ü To allow/deny a paging announcement (Paging Deny) ü 1.7.3 Making a Conference Group Call Conference Mode ü ü ü ü Broadcast Mode ü ü ü ü Join After Time Out ü ü ü ü 1.8 Using the Unified Messaging Features *2 *3 ü ü ü ü 1.9.1 Setting the Alarm (Timed Reminder) ü ü ü ü ü ü 1.9.
5.1.1 List of Operations by Telephone Type Telephone Type Features PT PS SLT SIP phone 1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Monitoring the Status of Waiting Calls Monitoring and Changing the Log-in/Log-out Status of Extensions 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ü *7 ü *7 ü ü Doorphone Call ü ü ü ü Opening a Door (Door Open) ü ü ü ü ü ü ü ü ü ü ü ü ü 1.11.
5.1.1 List of Operations by Telephone Type Telephone Type Features PT 1.14.3 Accessing System Features (System Feature Access) ü *8 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/ KX-NT560 only) ü *9 PS SLT SIP phone 2.1.1 Extension Control ü ü ü ü 2.1.2 Time Service Mode Control ü ü ü ü 2.1.3 Restriction Level Control (Dial Tone Transfer) ü ü 2.1.4 Turning on the External Background Music (BGM) ü ü ü ü 2.1.5 Recording Outgoing Messages (OGM) ü 2.1.
5.2 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. Remedy • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons are pressed. • The telephone is locked. Some features do not work. • System management may restrict certain Unlock your telephone. ( 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.
5.2.1 Troubleshooting Problem A reorder tone is audible or "Restricted" is displayed. Remedy • The telephone is locked. Unlock your telephone. ( 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.1 Extension Control) • Toll restriction is activated. Consult your manager or dealer. • An account code is required. ( 1.2.7 Calling without Restrictions, Using an Account Code (Account Code Entry) in 1.2.
5.2.1 Troubleshooting Problem Remedy I do not want to show my telephone number to the calling or called party’s telephone. • ( I want to show my telephone number to the calling or called party’s telephone. • ( I cannot send a call waiting tone to the dialled extension. • The other party has not set the Call Waiting 1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]), 1.9.
5.2.1 Troubleshooting Problem An SDN button on my extension does not work. Remedy • A PDN button is not assigned on the extension corresponding to your SDN button. Create a PDN button on the desired extension. ( 3.1.3 Customising the Buttons) I cannot use the secondary Ethernet port. • If you are using a KX-NT500 series telephone, check whether ECO mode is enabled ( Display in 1.1.5 Before Operating the Telephones). If it is enabled, ask your dealer to disable ECO mode.
5.3 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Redialling the Last Number You Dialled (Last Number Redial) Additional digits/buttons # ( ) 1.2.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons Answering a Call from Another Telephone (Call Pickup) – Group – Directed Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) 40 ( group no. (2 digits) ) 41 ( extension no. ) 720 ( ) – To deny 1 – To allow 0 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) – Calls through an external speaker 1.3.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.4.4 Answering Call Waiting Answering Call Waiting in the 50 PBX ( Answering Call Waiting from the Telephone Company ( ) 60 ) 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) phone no. + TRANSFER button + 3 62 ( ) 1.6.1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1.9.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]— by ISDN) Additional digits/buttons 7 5 ( ) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no. + # – To cancel outside line no. + # + multiple subscriber no. + # + 0 – To confirm outside line no. + # + multiple subscriber no. + # + 1 1.6.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons – To make a conference group call conference group no. (2 digits) + entry code + # with an entry code – To join a conversation with an entry # + conference group no. (2 digits) + entry code + # code 1.8.5 Transferring Calls Voice Mail Transfer – Both Calls 710 ( – Outside Calls ) 711 ( – Intercom Calls 1.9.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) Additional digits/buttons 7 1 ( ) – To show 0 – To prevent 1 1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 733 ( ) – To prevent 1 – To allow 0 1.9.8 Turning on the Background Music (BGM) 751 ( ) – To set BGM no. (1 digit) – To cancel 0 1.9.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Doorphone Call Opening a Door (Door Open) 1.11.2 If an External Relay is Connected Additional digits/buttons 31 ( doorphone no. (3 digits) ) 55 ( doorphone no. (3 digits) ) 56 ( relay no. (3 digits) ) 1.11.4 If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) service code 60 ( ) 1.12.
5.3.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 2.1.1 Extension Control To lock/unlock other extensions (Remote Extension Dial Lock) *4 – To unlock – To lock *5 782 ( extension no. ) 783 ( 2.1.2 Time Service Mode Control extension no. ) 780 ( ) – Day/Night/Lunch/Break 2.1.4 Turning on the External Background Music (BGM) 0/1/2/3 35 *4 ( ) – To start Site ID (2 digits)/ + BGM no. (1 digit) – To stop Site ID (2 digits)/ +0 2.1.
5.3.1 Feature Number Table *4 *5 *6 Manager only Manager and preprogrammed extension user only The default of OGM floating extension numbers depends on system programming. For more information, consult your System Administrator or System Manager. Feature (While busy, DND or call tone is heard/after dialling) Default 1.2.
5.4 What is This Tone? 5.4 What is This Tone? 5.4.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
5.4.1 What is This Tone? Tone 2 1s • When any of the following features are set: – Absent Message – Background Music – Call Forwarding – Call Pickup Deny – Call Waiting – Do Not Disturb – Extension Dial Lock – Executive Busy Override Deny – Hot Line – Timed Reminder Tone 3 1s • When answering an external sensor call • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g.
5.4.1 What is This Tone? Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. 1s While off-hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15, 10 and 5 seconds before the specified time for disconnection. 1s When setting the features or programming Confirmation Tones Tone 1 1s • The feature setting was set successfully.
5.4.1 What is This Tone? Tone 3 1s • Before the following features activate: – Retrieving a held call – Picking up another call – Paging/Answering a paging announcement – Answering the call through a speaker • You establish a call with an extension in the following cases: – The called extension has hands-free Answerback enabled. – Voice-calling mode • When making a call to or from a doorphone. Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold.
Note 314 Operating Manual
For information of Compliance with EU relevant Regulatory Directives, Contact to Authorized Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany
For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. Panasonic System Networks Co., Ltd.
