User Manual Pure IP-PBX Model No. KX-NCP500 KX-NCP1000 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.
Feature Highlights Feature Highlights IP Communication IP Softphone This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 series with Self Labelling and/or Bluetooth wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone). R You can install a software-based telephone (Panasonic IP Softphone) on your PC to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone.
Feature Highlights Easy Operation Built-in Simplified Voice Message If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204.
Feature Highlights Call Centre This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension. CA Call Accounting Server and Web Client This application can calculate call cost estimates and track call activity for calls that are made through the PBX.
Feature Highlights NOTES • • • • • • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.
Feature Highlights Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property. The notices are classified as follows, according to the severity of injury or damage: WARNING This notice means that misuse could result in death or serious injury. CAUTION This notice means that misuse could result in injury or damage to property. Trademarks • The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. • Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
Important Information Important Information SAVE THESE INSTRUCTIONS WARNING SAFETY REQUIREMENTS For All Telephone Equipment • The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product. • Do not allow rain to fall on the product or expose the product to moisture.
Important Information • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. CAUTION SAFETY REQUIREMENTS For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth.
Important Information b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly. 5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it. 6. To prevent data leakage, render the SD Memory Card physically unusable before disposal. 7.
Attention Attention • • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For users of PC Phone (Free Licence Version) shipped with KX-DT301/KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation.
Attention • • 12 that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier.
Table of Contents Table of Contents 1 Operation ................................................................................................17 1.1 1.1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 1.4.7 1.4.8 1.5 1.5.1 1.6 1.6.1 1.6.2 1.6.3 1.6.4 1.7 1.7.1 1.7.2 1.7.3 1.8 1.8.1 1.8.2 1.8.3 1.8.4 Before Operating the Telephones .................................................................................
Table of Contents 1.8.5 1.8.6 1.8.7 1.8.8 1.8.9 1.8.10 1.8.11 1.8.12 1.8.13 1.9 1.9.1 1.9.2 1.9.3 1.10 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.11 1.11.1 1.11.2 1.12 1.12.1 1.12.2 1.13 1.13.1 1.13.2 1.13.3 1.14 1.14.1 1.15 1.15.1 1.15.2 1.15.3 1.16 1.16.1 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) ......................................................
Table of Contents 3.1.1 3.1.2 3.1.3 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 Customising Your Phone (Personal Programming) .....................................................204 Settings on the Programming Mode .............................................................................206 Customising the Buttons ..............................................................................................216 Manager Programming ...................................................................................
Table of Contents 16 User Manual
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.
1.1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? You can use the following types of telephone with this PBX: • Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) • SIP Extension (e.g., KX-HGT100) • Panasonic Proprietary Telephone (PT) (e.g., KX-T7636 or KX-DT346) • Panasonic Portable Station (PS) (e.g., KX-TCA255 or KX-TD7690) • Single Line Telephone (SLT) (e.g.
1.1.1 Before Operating the Telephones Notice The default value of a flexible feature number may vary depending on country/area. If you use a single line telephone which does not have the " " or "#" keys; it is not possible to access features that have " " or "#" in their feature numbers. Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix). Display In this manual, you will see "the display …".
1.1.1 Before Operating the Telephones Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. (CO) OR 0 / See "Programming" for Related Programming if necessary. desired no. 8 outside line group no. Off-hook (One of the following). • Lift the handset.
1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone. Buttons on the PT Flexible Buttons: SP-PHONE: Used to make or receive an outside call (CO button), or as a feature button.
1.1.1 Before Operating the Telephones AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes. PAUSE: PAUSE Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone. AUTO DIAL STORE REDIAL 22 User Manual REDIAL: MESSAGE: Used to redial the last dialled number. Used to leave a message waiting indication or call back the party who left the message waiting indication.
1.1.1 Before Operating the Telephones INTERCOM: Soft Buttons: Used to make or receive intercom calls. Used to select the item displayed on the bottom of the display. MONITOR: AUTO ANS (Auto Answer)/ MUTE: INTERCOM INT’ MONITOR Used for hands-free dialling. You can monitor the party’s voice in hands-free mode. Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.
1.1.1 Before Operating the Telephones TRANSFER: HOLD: Used to transfer a call to another party. Used to place a call on hold. TRANSFER FLASH/ RECALL 24 User Manual HOLD FLASH/RECALL: CONF (Conference): Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook. Used to establish a multiple party conversation.
1.1.1 Before Operating the Telephones VOICE CALL MUTE VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not Disturb (DND): Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation. Used to perform Call Forwarding (FWD) or Do Not Disturb (DND). FWD/DND PROGRAM PROGRAM: Used to enter and exit the Programming mode. ANSWER ANSWER: Used to answer an incoming call. PROG.
1.1.1 Before Operating the Telephones RELEASE RELEASE: Navigator Key/Jog Dial/Volume Key: Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. VOL (PF) Programmable Feature (PF): MODE: MODE Located on the upper part of the Flexible button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.
1.1.1 Before Operating the Telephones Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons". Button Feature Loop-CO (L-CO) Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.
1.1.1 Before Operating the Telephones Button 28 Feature Call Log for ICD Group Used to have a Call Log button for incoming call distribution group. Log-in/Log-out Used to switch between the log-in and log-out mode. Log-in/Log-out of a specified group Used to have a Log-in/Log-out button for another incoming call distribution group. Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
1.1.1 Before Operating the Telephones Button Feature Cleaned-up Used to switch the room status of extensions between Ready and Not Ready. Primary Directory Number (PDN) Used to make and receive both outside and intercom calls. Secondary Directory Number (SDN) Used to show the current status of another extension, call the extension, and pick up or transfer calls to it. How to Follow the Steps An example of system operation is shown below.
1.1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. ITSP*1 Network Private IP Network WAN Telephone Company DCE*2 (e.g.
1.2.1 Basic Calling 1.2 Making Calls 1.2.1 Basic Calling – – – – Calling Another Extension Calling an Outside Party Making a Call to a Private Network (TIE Line Access) Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT and SLT Extn. PT/SLT/PS/SIP extension no. OR (DSS) OR (SDN) Off-hook. • • • • • * Dial extension number, or press DSS or SDN. Talk. The DSS button light shows the current status as follows: Off: The extension is idle.
1.2.1 Basic Calling To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. 9 OR 0 Off-hook. • Enter 9 or 0. The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
1.2.1 Basic Calling To select the specified outside line PTPT/PS and outside phone no. (S-CO) Off-hook. • • • • • • Press S-CO. Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".
1.2.1 Basic Calling • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PTPT/PS and SLT (NDSS) Off-hook. • Talk. Press NDSS. To start monitoring another PBX extension after customising an NDSS button, go off-hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows: Off: The extension is idle. Red on: The extension is busy. Customising Your Phone • 3.1.
1.2.1 Basic Calling • • • • • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. Account codes may use the digits "0" through "9". Depending on the settings of your PBX, you may be required to enter an account code to make an outside call. If you enter the wrong code, press the " " key and re-enter the account code. For your convenience, you can store the code with the phone number in the memory (e.
1.2.2 Easy Dialling 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) Using a Preprogrammed Number (Quick Dialling) – With a One-touch Button (One-touch Dialling) You can store a phone number into the flexible button for one-touch operation.
1.2.2 Easy Dialling Using Numbers Stored at Your Extension (Personal Speed Dialling) You can store up to 100 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling. To store a phone number PT/SLT/SIP Extn. 3 Off-hook. Enter personal speed dialling no. desired phone no. Enter personal speed dialling number (2 digits). Enter desired phone number (max. 32 digits). 0 30. C.Tone On-hook. Enter #.
1.2.2 Easy Dialling To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS 7 Enter Off-hook. 4 0 desired phone no. 2 740. Enter 2. Enter desired phone number (max. 32 digits). C.Tone Enter #. On-hook. Enter outside line access number before outside phone number. To set/cancel PT/SLT/PS 1 Off-hook. 7 4 Enter 740.
1.2.2 Easy Dialling Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. PT and SLT Extn. PT/SLT/PS/SIP quick dialling no. Off-hook. • Dial quick dialling number (max. 8 digits). This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number.
1.2.3 Redial 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. REDIAL OR Off-hook. 40 Press REDIAL or enter #. • • Up to 32 digits can be stored and redialled. After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.2.4 When the Dialled Line is Busy or There is No Answer 1.2.
1.2.4 When the Dialled Line is Busy or There is No Answer To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. • Talk. Dial outside phone number. If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS 4 Enter Off-hook. 6 46. C.Tone On-hook.
1.2.4 When the Dialled Line is Busy or There is No Answer To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS 4 Enter Off-hook. • • 6 46. C.Tone On-hook. If you do not answer within a specified time period, this feature will be cancelled. Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting.
1.2.4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.
1.2.4 When the Dialled Line is Busy or There is No Answer To call back PT/SLT/PS/SIP Extn. MESSAGE OR 7 Off-hook. 2 0 Press MESSAGE or enter Talk. 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS/SIP Extn. 7 Off-hook. • • • • • • Enter 0 70. 0 Enter 0. your extension no. Dial your extension number. C.Tone On-hook. The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message.
1.2.4 When the Dialled Line is Busy or There is No Answer To join an intercom call PT/SLT/PS Party joining the call extension no. OR 3 (PDN) B. Tone OR (SDN) Off-hook. C.Tone Talk. Enter 3. Dial extension number, PDN, or SDN. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk. To join an outside call PT/PS Party joining the call (CO) OR (PDN) B. Tone 3 C.Tone OR (SDN) Off-hook. Talk. Enter 3. Press red CO, PDN, or SDN.
1.2.4 When the Dialled Line is Busy or There is No Answer To talk to each party alternately PT/PS During a conversation To continue TRANSFER Press TRANSFER. • Talk to the other party. You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".
1.2.4 When the Dialled Line is Busy or There is No Answer Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS (DSS) OR (PDN) OR 5 B.Tone Monitoring starts C.Tone (SDN) Off-hook. OR Enter 5. extension no. Press red DSS, PDN, or SDN, or dial extension number. To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS extension no. DND Tone Off-hook.
1.2.5 Accessing the ISDN Service (ISDN Service Access) 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (ISDN Service) OR outside line (ISDN Service) Off-hook. Seize outside line. (If all required digits are stored.) service code (ISDN Service) (Requires to dial additional digits.) Press ISDN service. Or press ISDN service and then enter service code and then press ISDN service again. On-hook.
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone. Voice-calling: You can talk to the other party immediately after confirmation tone.
1.2.7 Calling without Restrictions 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) • When you receive an outside call via DISA, for example to your cellular phone, it is possible to transfer the call to an extension in the PBX, or establish a conference call by pressing # + desired extension number (if enabled through system programming). Calls can only be transferred to extensions within the PBX.
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To retry From Outside Telephone To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone DISA message Enter . phone no. Dial phone number. Dial a line access number as the first digit when calling an outside party. CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA.
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA.
1.3.1 Answering Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. · Press the ANSWER button. • Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Customising Your Phone • 3.1.
1.3.2 Answering Hands-free (Hands-free Answerback) 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires system programming.
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – – Answering a Call from Another Telephone (Call Pickup) Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker PT/SLT/PS While hearing a tone 4 Off-hook. • Enter 2 42. speaker no. Dial speaker number (1 digit). C.Tone Talk.
1.3.5 Using the ANSWER/RELEASE Button 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call. To answer PT ANSWER Talk. Press ANSWER. To transfer a call PT During a conversation (DSS) OR TRANSFER desired phone no. Press TRANSFER.
1.3.5 Using the ANSWER/RELEASE Button To transfer an outside call to an extension with a one-touch operation PT During a conversation (DSS) The called party answers. Press DSS. RELEASE Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation PT During a conversation RELEASE Press RELEASE. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an Answer button or a Release button.
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up.
1.4.1 Transferring a Call (Call Transfer) 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – – – Transferring to an Extension in the PBX Transferring to an Outside Party Using the PBX Service Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.
1.4.1 Transferring a Call (Call Transfer) SLT During a conversation OR extension no. C.Tone Press Recall/ hookswitch. Dial extension number. Talk. On-hook. This step can be omitted. SIP Extn. During a conversation HOLD * extension no. OR Dial extension number. Talk. Press HOLD, or TRANSFER for KX-HGT100. • • • This step can be omitted when using KX-HGT100.
1.4.1 Transferring a Call (Call Transfer) • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation OR outside line outside phone no. Seize outside line. Dial outside phone number. TRANSFER C.Tone Press TRANSFER. Talk. On-hook. SLT During a conversation OR C.Tone Press Recall/hookswitch.
1.4.1 Transferring a Call (Call Transfer) • • • * Instead of going on-hook, if you press the HOLD button or TRANSFER button (KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected. Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period, and the call will be disconnected.
1.4.1 Transferring a Call (Call Transfer) SLT During a conversation C.Tone Press Recall/ hookswitch. 6 Enter phone no. 2 62. Dial phone number. Talk. On-hook. This step can be omitted. • • • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. Even if you go on-hook while transferring a call, it is transferred. After the call is transferred, the line becomes idle. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.
1.4.2 Holding a Call 1.4.2 Holding a Call – – Holding Holding in a System Parking Zone (Call Park) • For users of SIP Extensions: The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used. Holding There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.
1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) OR INTERCOM OR 0 5 Off-hook. A confirmation tone is heard. Press flashing CO or INTERCOM, or enter 50. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) OR 5 Off-hook. 3 Press CO, or enter held line no. A confirmation tone is heard. Talk. 53 and then held line number (3 digits).
1.4.2 Holding a Call • • • • • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
1.4.2 Holding a Call PT/PS During a conversation parking zone no. Specified TRANSFER 5 2 OR C.Tone Auto On-hook. Enter Press TRANSFER. 52. Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again. SLT During a conversation OR 5 Enter Press Recall/ hookswitch. 2 52. parking zone no. C.Tone Enter a specified parking zone number (2 digits). On-hook.
1.4.2 Holding a Call • • If a call is parked automatically, confirm the parking zone number on the display. If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected. • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number. After you park a call, you can perform other operations.
1.4.3 Talking to Two Parties Alternately (Call Splitting) 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS) OR TRANSFER TRANSFER OR C.Tone Press TRANSFER. extension no. Press DSS or dial the other party's extension number. Talk to the other party. Press TRANSFER.
1.4.3 Talking to Two Parties Alternately (Call Splitting) SLT During a conversation OR OR C.Tone Press Recall/ hookswitch. • 74 User Manual extension no. Dial the other party's extension number. Talk to the other party. Press Recall/ hookswitch. On-hook. When you are not at your desk or not in the office and receive a forwarded outside call, for example on your cellular phone, it is possible to perform Call Splitting between the outside call and an extension by pressing #.
1.4.4 Answering Call Waiting 1.4.4 Answering Call Waiting – – Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it.
1.4.4 Answering Call Waiting SLT While hearing a tone 0 5 Press Recall/hookswitch. Enter C.Tone Talk to the new party. 50. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) OR (ICD Group) OR (PDN) OR (SDN) OR On-hook. Off-hook. Talk to the original party. INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM.
1.4.4 Answering Call Waiting 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO) OR (ICD Group) OR HOLD (PDN) OR Press HOLD. (SDN) OR Talk to the original party. INTERCOM Press CO, ICD Group, PDN, SDN, or INTERCOM. Disregard this step if both parties are extensions. (CO) OR (ICD Group) OR (PDN) OR On-hook. Off-hook.
1.4.4 Answering Call Waiting SLT During a conversation 0 5 Press Recall/ hookswitch. Enter C.Tone Talk to the original party. 50. 5 0 C.Tone On-hook. • Off-hook. Enter 50. Talk to the new party. Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. Refer to "1.8.
1.4.4 Answering Call Waiting Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone TRANSFER FLASH/ RECALL OR OR OR 6 0 (EFA) Press FLASH/RECALL or EFA. • • Press TRANSFER or Recall/hookswitch. Enter 60. To return to the original party, repeat the operation.
1.4.5 Multiple Party Conversation 1.4.5 Multiple Party Conversation – – – – – Adding Other Parties during a Conversation (Conference) Leaving a Conference (Unattended Conference) Leaving a Conference (Leaving Three-party Conference) Letting a Third Party Join Your Call (Privacy Release) Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY] —by ISDN) Adding Other Parties during a Conversation (Conference) You can add one or more parties to your conversation.
1.4.5 Multiple Party Conversation SLT During a conversation desired phone no. 3 Talk to the new party. Dial desired phone number. Press Recall/ hookswitch. C.Tone Enter 3. Press Recall/ hookswitch. Seize outside line before dialling outside phone number. Talk with multiple parties.
1.4.5 Multiple Party Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. CONF Press CONF. Dial desired phone number. CONF C.Tone Talk. Press CONF. Talk. Seize outside line before dialling outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) OR CONF (ICD Group) CONF OR C.Tone (PDN) OR Press CONF. (SDN) Press CONF.
1.4.5 Multiple Party Conversation SLT During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) OR (ICD Group) TRANSFER FLASH/ RECALL OR (PDN) OR Press TRANSFER once or twice to establish a conversation with the party to be disconnected. Press FLASH/RECALL.* The other party will be put on hold. • • • • • • (SDN) Talk.
1.4.5 Multiple Party Conversation Leaving a Conference (Unattended Conference) The person who originated a conference can leave the conference, and allow the other parties to continue the conversation. To leave a conference PT/PS During 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking PT/PS (CO) OR (ICD Group) OR (PDN) OR (SDN) OR INTERCOM Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.
1.4.5 Multiple Party Conversation Leaving a Conference (Leaving Three-party Conference) The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation. To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER Press TRANSFER. On-hook.
1.4.5 Multiple Party Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer. To prolong, press the S-CO again. (S-CO) C.Tone Press green S-CO. Other extension Talk.
1.4.5 Multiple Party Conversation PT/PS During a conversation TRANSFER 6 C.Tone Enter Press TRANSFER. desired phone no. 2 62. Dial desired phone number. TRANSFER Talk to the new party. Press TRANSFER. Seize outside line before dialling outside phone number. 3 C.Tone Enter 3. Talk with multiple parties. SLT During a conversation 6 desired phone no. 2 C.Tone Enter Press Recall/ hookswitch. 62. Dial desired phone number. Talk to the new party. Press Recall/ hookswitch.
1.4.5 Multiple Party Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.
1.4.6 Mute 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel PT During a conversation AUTO ANS MUTE OR VOICE CALL MUTE Press MUTE. • • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute If mute is used during OHCA, it will become Handset Mute.
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel PT During a conversation using the handset SP-PHONE Press SP-PHONE. • • • • 90 User Manual The SP-PHONE button light shows the current status as follows: Off: The voice is heard through the handset.
1.4.8 Using the Headset (Headset Operation) 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset PT SP-PHONE Press SP-PHONE. To use the handset during a conversation using the headset PT Off-hook.
1.4.8 Using the Headset (Headset Operation) • For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users: • With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m or more apart from each other.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern Flashing red rapidly PDN Button Status SDN Button Status The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group. The corresponding PDN extension is receiving an incoming call. SDN Direct Dial Using an SDN button, you can easily call the corresponding PDN extension.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Hold and Call Hold Retrieve You can put calls answered with a PDN or SDN button on hold normally (®1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type. Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) OR (SDN) Off-hook. Press flashing green PDN or SDN. Talk.
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation * (SDN) Press SDN. Talk. On-hook. This step can be omitted. • • System programming is required to use this feature during a conversation with an extension.
1.6.1 Forwarding Calls 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – – – Forwarding Your Calls (Call Forwarding [FWD]) FWD/DND Settings Using Fixed FWD/DND Button Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group.
1.6.1 Forwarding Calls To set/cancel PT/SLT/PS/SIP Extn. Both Calls 0 0 OR 7 1 2 Outside Calls 1 3 OR Off-hook. Enter 71. 4 Intercom Calls 2 5 Enter 0 to 2 as you desire. Cancel All Calls Busy No Answer Busy/No Answer Enter required number. For "Cancel", go on-hook directly after entering 0. destination extension no. OR outside phone no. outside line access no. C.Tone (max. 32 digits) Enter destination extension number.
1.6.1 Forwarding Calls To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. 7 Enter Off-hook. 1 time 3 713. C.Tone On-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn. 4 Both Calls 1 OR 7 1 5 OR 6 Off-hook. Enter 71. Outside Calls Intercom Calls Enter 4 to 6 as you desire. Set OR 0 Cancel Enter 1 to set or 0 to cancel.
1.6.1 Forwarding Calls • • • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode The Group FWD button light shows the current status as follows: Off: No set Red on: FWD mode The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.
1.6.1 Forwarding Calls FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group.
1.6.1 Forwarding Calls • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls PT While on-hook (when in FWD/DND Setting Mode) 1 FWD/DND Outside Calls* AUTO DIAL Intercom Calls STORE OR 2 Press the fixed FWD/DND button. Enter 1 or 2. 0 1 Press STORE. FWD/DND off DND on Enter 0 or 1. OR 2 3 4 5 FWD–All Calls FWD–Busy FWD–No Answer FWD–Busy/No Answer AUTO DIAL destination extension no.
1.6.1 Forwarding Calls • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group PT While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 4 5 6 7 FWD/DND Press the fixed FWD/DND button. AUTO DIAL STORE Enter 4 to 7. Press STORE. To cancel ringing 0 FWD off Enter 0.
1.6.1 Forwarding Calls Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) – When your extension is busy (Call Forwarding Busy [CFB]) – When you do not answer (Call Forwarding No Reply [CFNR]) To set PT/SLT/PS 7 Off-hook. # Enter #. Enter 5 7 5.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) 1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Recording a Normal Greeting Message To record PT/SLT/PS/SIP Extn. 8 3 Off-hook. Enter 1 38. C.Tone Record message. Enter 1. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL The greeting message is played back. STORE OR C.Tone dial key A confirmation tone is heard. Clear 0 * OR 1 Rerecord Enter 0 or 1 while the greeting message is being played back.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To clear PT/SLT/PS/SIP Extn. 3 Off-hook. Enter 8 0 38. C.Tone On-hook. Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS/SIP Extn. 0 Day 3 1 Night 8 8 1 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. Enter the desired time mode. Enter 1.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To play back PT/SLT/PS/SIP Extn. 0 Day 8 3 1 Night 8 2 2 Lunch C.Tone 3 Break Off-hook. Enter 38. Enter 8. 0 The greeting message is played back. Enter the desired time mode. A confirmation tone is heard. Clear Enter 2. * OR 1 Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back. • * This step can be omitted. To clear PT/SLT/PS/SIP Extn.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS/SIP Extn. Both Calls 0 OR 7 1 1 Outside Calls OR 2 Off-hook. Enter 71. Intercom Calls Enter 0 to 2 as you desire. 0 Cancel 2 All Calls 3 Busy 4 No Answer 5 Busy/No Answer Enter required number.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook MESSAGE Press MESSAGE until desired SVM Log appears. Off-hook. PT/SLT/PS/SIP Extn. 3 Off-hook. Enter 8 3 38. Enter 3.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Operation No. 1 / # To play back the voice message from the beginning 2 To go to the next voice message 3 To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) 4 To call back the caller who left the voice message*1 5 To go back to the previous voice message # 6 To leave a voice message directly in the message box of another extension (Enter desired extension number.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter your extension no. extension no. 7 47. Dial your extension number. extension PIN C.Tone & D.Tone Enter extension PIN (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone. Enter • 3 8 3 38. Enter 3.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting message is played back. desired phone no. Off-hook. 4 Dial desired phone number of a destination that has set the SVM feature. your extension no.
1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter 7 47. Dial desired extension number. 3 extension PIN Enter extension PIN for that extension (max. 10 digits). desired extension no. C.Tone & D.
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) 1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone. Message no.
1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) • • • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or . The preprogrammed messages can be changed through system programming. To create your personal message (Message no. 9), refer to "3.1.2 Settings on the Programming Mode".
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make unauthorised outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS/SIP Extn. 7 Enter Off-hook. 7 1 C.Tone Enter 1. 77. On-hook. To unlock PIN: Personal Identification Number PT/SLT/PS/SIP Extn. 7 Enter Off-hook. • • • 7 77.
1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) • After you make an outside call, Extension Dial Lock is automatically activated again.
1.7.1 Paging 1.7 Making/Answering an Announcement 1.7.1 Paging – – Group Paging Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS 3 Enter Off-hook. • paging group no. 3 33. Wait for an answer. C.Tone Dial paging group number (2 digits). Announce. Talk. If the group which you paged is already being used for paging, you hear a busy tone.
1.7.1 Paging • After you go on-hook, the caller can talk to the person who answers the page.
1.7.2 Answering/Denying a Paging Announcement 1.7.2 Answering/Denying a Paging Announcement To answer PT 4 Off-hook. Enter 3 C.Tone Talk. 43. To allow/deny a paging announcement (Paging Deny) PT 1 7 Off-hook. • • • 122 User Manual Enter 2 721. 1 Deny OR 0 Allow Enter 1 or 0. C.Tone On-hook.
1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) 1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) You can call multiple parties assigned in the group and make a voice announcement. You can also establish a multiple party conversation with called parties. This conversation will be heard by other called parties. Called parties can listen to the announcement simply by going off-hook.
1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) To end a conversation with a specific party PT During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last TRANSFER Press TRANSFER. To disconnect the party who joined the conversation last from the broadcast FLASH/ RECALL Press FLASH/RECALL.
1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. OR Wait for reply. Talk. Press Recall/ hookswitch. PT Caller During an announcement A notification tone occurs, and the display shows the called party's information. (DSS) Press corresponding DSS. Talk.
1.8.1 Setting the Alarm (Timed Reminder) 1.8 Setting the Telephone According to Your Needs 1.8.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message. To set PT/SLT 12 H*: hour/minute 1 OR 7 6 Enter Off-hook. 0 0 1 760. Enter 1.
1.8.1 Setting the Alarm (Timed Reminder) To confirm PT TRANSFER Press TRANSFER several times. • • • • You can also confirm the Timed Reminder by using the soft button. The alarm keeps ringing for preprogrammed seconds. If you receive an incoming call during ringback, the ringing starts after the ringback stops. If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) – – Do Not Disturb (DND) Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy. To set/cancel PT/SLT/PS/SIP Extn. 0 Both Calls OR 7 1 1 OR 2 Off-hook. Enter Outside Calls 71. Intercom Calls Enter 0 to 2 as you desire.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) • • • • If your extension has set this feature, a calling extension will hear DND tone. If this feature is set, the Call Forwarding (FWD) feature does not work. Specified extensions can override this feature and call DND extensions (DND Override). When making a call using an SDN button to a PDN extension with DND set, this feature will temporarily be deactivated.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/intercom calls without clearing any FWD destination that was set previously. To switch the FWD/DND status for outside calls PT While on-hook (when in FWD/DND Setting Mode) FWD/DND FWD/DND The current FWD/DND status for outside calls is displayed. Press the fixed FWD/DND button.
1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) • * This step can be omitted.
1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.
1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party.
1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn. 0 7 Off-hook. • • Enter 0 7 0. Show OR 1 Prevent Enter 0 to show or 1 to prevent. C.
1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) 1.8.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn. 7 1 0 1 Off-hook. • • Enter 7 1. Show OR Prevent C.Tone Enter 0 to show or 1 to prevent. On-hook.
1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS 1 7 Off-hook. • 136 User Manual Enter 3 733. 3 Prevent OR 0 Allow C.Tone Enter 1 to prevent or 0 to allow. Some extensions may be prohibited from performing this feature. On-hook.
1.8.8 Turning on the Background Music (BGM) 1.8.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. To select and set/cancel PT BGM no. 7 Off-hook. • Enter 5 751.
1.8.9 Protecting Your Line against Notification Tones (Data Line Security) 1.8.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a PC or fax machine connected to ensure secure data transmission. To set/cancel PT/SLT/PS 1 7 Off-hook. 138 User Manual Enter 3 730.
1.8.10 Checking the Time Service Status 1.8.10 Checking the Time Service Status You can check the current status of the Time Service on the display. PT While on-hook TRANSFER OR (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break).
1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) 1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not. (Default: Ring) DPT 1 3 Off-hook. • • • 140 User Manual Enter 9 39. Ring OR 0 No ring Enter 1 to ring or 0 not to ring. C.Tone On-hook.
1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set PS 4 Press TALK. Enter 8 48. 1 extension phone no.no. Enter 1. Enter extension number of the paired telephone. C.Tone Press CANCEL. To cancel PS 4 Press TALK. • • Enter 8 48. 0 Enter 0. C.
1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) 1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear.
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) 1.9 Utilising the Call Centre 1.9.1 Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group extension no. (Log-in/Log-out) Specified OR All Press Log-in/Log-out. Enter ICD Group extension number or . PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn. 1 7 Off-hook. Enter 3 735. 5 Not Ready OR 0 Ready Enter 1 or 0. C.Tone On-hook.
1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) • • • • • • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) 1.9.
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To monitor Display PT Off-hook. ICD Group: Incoming Call Distribution Group 7 3 Enter 739. 9 ICD Group extension no. Enter ICD Group extension number. C.Tone On-hook. To clear Call Log History Display PT LOG CLEAR Press "LOG". • Press "CLEAR". The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits.
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • 148 User Manual The DSS button light shows the current status as follows: Off: The extension is not in the group.
1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.
1.10.1 If a Doorphone/Door Opener is Connected 1.10 Using User-supplied Equipment 1.10.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. – Doorphone Call – Opening a Door (Door Open) Doorphone Call To call from the doorphone Doorphone C.Tone Talk. Press doorphone button. To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook.
1.10.1 If a Doorphone/Door Opener is Connected Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS 5 Enter Off-hook. 5 55. doorphone no. Enter doorphone number (2 digits). C.Tone On-hook. From any extension while talking to the doorphone PT/SLT/PS 5 C.Tone Enter 5. • On-hook. The door open will be triggered for a specified time period.
1.10.2 If an External Relay is Connected 1.10.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS 5 Off-hook. • 152 User Manual Enter 6 56. relay no. C.Tone Enter relay number (2 digits). The relay will be switched off after a specified time period. On-hook.
1.10.3 If an External Sensor is Connected 1.10.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. • On-hook. If you do not answer a sensor call within a specified time period, the sensor call will stop.
1.10.4 If a Host PBX is Connected 1.10.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.
1.10.5 If a Voice Processing System is Connected 1.10.5 If a Voice Processing System is Connected You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g.
1.10.5 If a Voice Processing System is Connected To transfer a call to a mailbox PT/PS During a conversation (DSS) OR (Voice Mail Transfer) desired extension no. Press Voice Mail Transfer. Press DSS or dial desired extension number. To listen to messages PT/SLT/PS MESSAGE OR voice mail floating extension no. Off-hook. • Press MESSAGE or enter voice mail floating extension number. *Indication tone after going off-hook 1s • You can access a voice mail with one touch.
1.10.5 If a Voice Processing System is Connected Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear an alarm tone while the caller is leaving a message.
1.10.5 If a Voice Processing System is Connected Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring SP-PHONE OR No operation MONITOR OR Monitoring (Handset) (Live Call Screening) Press SP-PHONE, MONITOR or Live Call Screening. Off-hook. Stop monitoring Answering SP-PHONE (Live Call Screening) OR Press Live Call Screening.
1.10.5 If a Voice Processing System is Connected Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again. (Two-way Record) Press Two-way Record. To record into another mailbox (Two-way Transfer) PT/PS During a conversation (DSS) OR (Two-way Transfer) another extension no.
1.10.5 If a Voice Processing System is Connected • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 1.11 Administrative Features 1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".) After check-in, all billing data previously charged to the extension will be cleared automatically. When the room status of extensions is changed, detailed room status information is recorded automatically. This requires system programming.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To record/edit room charges and check out a room with/without printing an invoice Display PT While on-hook ENTER extension no. minibar charge OR (Check-out) (DSS) Press Check-out. Dial extension number and then press "ENTER", or press desired DSS. Enter minibar charge. Press Down. To check out with an invoice PRINT NEXT Press "PRINT". other charges Press "NEXT".
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • • • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) After check-out, wake-up call and Call Log information for the room extension are cleared automatically. In addition, features set on the room extension are reset to the default settings. For a list of features that are reset, refer to "1.8.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current Timed Reminder setting for a room extension. To set PT extension no. 7 6 1 OR (DSS) Off-hook. Enter 12 H*: 76 . Enter 1.
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. 7 6 2 OR (DSS) Off-hook. Enter C.Tone 76 . Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. On-hook. • • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.8.1 Setting the Alarm (Timed Reminder)".
1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button.
1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) 1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in" and "sign out" messages.
1.12.1 Walking Extension 1.12 Exchanging the Settings between Extensions 1.12.1 Walking Extension You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialling memory are available at the new extension. It is also possible to exchange the DSS Console settings along with the extension settings.
1.12.2 Enhanced Walking Extension 1.12.2 Enhanced Walking Extension In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension). Service-in: An extension is in use (normal status). Service-out: Extension Dial Lock (® 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock)) and Do Not Disturb (DND) (® 1.8.
1.12.2 Enhanced Walking Extension When two users share one telephone User A Extn. No. 101 Service-in Extension Status User B Extn. No. 101 Service-out Service-out Service-in Extn. No. 101 Service-out Service-out Extn. No. 102 Service-out Extn. No. 102 Service-out Service-in Service-in Extn. No. 102 Service-in In this example, extension users A and B work in shifts and use the same extension in turn. User A sets the extension status to "Service-out" when he/she finishes work.
1.13.1 Using the Call Log 1.13 Using a Display Proprietary Telephone 1.13.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension.
1.13.1 Using the Call Log To clear the log information Display PT While confirming the log information (Call Log) TRANSFER OR Press Call Log, or Up or Down until desired party appears. Press TRANSFER. To call Display PT While confirming the log information (Call Log) OR Press Call Log, or Up or Down until desired party appears. Off-hook.
1.13.1 Using the Call Log Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Call Log button or Call Log for ICD Group button. Calling with the Outgoing Call Log You can redial using the outgoing call log. To call KX-NT300/KX-DT300/KX-T7600 While on-hook Press Left. Press Up or Down until desired number appears. Off-hook. To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press REDIAL to display the outgoing call log.
1.13.2 Using the Directories 1.13.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller’s information.
1.13.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook phone no. Enter phone number (max. 32 digits). • • • 176 User Manual PROGRAM OR name OR AUTO DIAL AUTO DIAL STORE STORE Press ENTER or STORE. Enter name (max. 20 characters). Press ENTER or STORE. OR PAUSE Press PROGRAM or PAUSE. Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available.
1.13.2 Using the Directories Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.
1.13.
1.13.
1.13.
1.13.
1.13.
1.13.3 Accessing System Features (System Feature Access) 1.13.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-DT300/KX-T7600 While on-hook Press Right four times. Press ENTER. Press Up or Down until the feature appears. Features Refer to Automatic Callback Busy Cancel 1.2.4 When the Dialled Line is Busy or There is No Answer Group Call Pickup 1.3.
1.14.1 Self Labelling (KX-NT366 and KX-NT400 only) 1.14 Using an IP Proprietary Telephone 1.14.1 Self Labelling (KX-NT366 and KX-NT400 only) The KX-NT366 IP-PT has 12 flexible buttons, and a display for each button to show what feature, telephone number or extension number is assigned to it. The display can also be switched to show 3 other sets (Pages) of 12 flexible buttons assignment by pressing the NEXT PAGE key.
1.15.1 Operation List 1.15 Using a KX-HGT100 SIP Extension 1.15.1 Operation List To access PBX features, the access numbers (extension numbers or feature numbers) are required. KX-HGT100 (firmware version 2.00 or later) users can use the following features: Note • • To execute an operation, you must press the OK button after pressing all the buttons of the operation.
1.15.1 Operation List Features 186 Refer to Preventing the telephone number from showing when making outside calls 1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone Showing the telephone number when making outside calls 1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone Connected Line Identification Restriction (COLR) 1.8.
1.15.1 Operation List Features *1 *2 Refer to Message Waiting 1.2.4 When the Dialled Line is Busy or There is No Answer DND Override*2 1.2.4 When the Dialled Line is Busy or There is No Answer To an Extension Refusing the Call (DND Override) KX-HGT100 users cannot originate a conference call, but can be added as members. KX-HGT100 users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set.
1.15.2 Speed Dialling 1.15.2 Speed Dialling Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions.
1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone 1.15.3 Displaying Your Telephone Number on the Called Party’s Telephone When making an outside call, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone. To show KX-HGT100 6 Off-hook. Enter 8 68. outside phone no. Dial outside phone number. To prevent your number from being shown KX-HGT100 6 Off-hook. Enter 7 67.
1.16.1 Cellular Phone Features 1.16 Cellular Phone Features 1.16.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming.
1.16.1 Cellular Phone Features Adding a Third Party during a Conversation (Three-party Conference [3PTY]) To establish a three-party conversation Cellular Phone During a conversation Enter #. 3 extension no. D.Tone Dial extension number. Talk to the new party. Enter #. C.Tone Enter 3. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation OR D.Tone Enter #. extension no. Dial extension number. Talk to the other party. Enter #.
1.16.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation D.Tone Enter #. 3 Enter 3 33. paging group no. C.Tone Dial paging group number (2 digits). The party is placed on hold. Wait for an answer. Talk. On-hook. The held party and the paged extension are connected and start a conversation. 192 User Manual Announce.
Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX.
2.1.1 Extension Control 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS/SIP Extn. 2 7 Off-hook. • 194 User Manual Enter 8 78. Unlock extension no. OR 3 Lock Enter 2 to unlock or 3 to lock. Enter extension number. C.
2.1.2 Time Service Mode Control 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually. Manual: enables to change a mode manually as follows.
2.1.2 Time Service Mode Control Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching Mode (Automatic/Manual) button.
2.1.3 Restriction Level Control (Dial Tone Transfer) 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ Call Barring) C.Tone Press Toll Restriction/ Call Barring. • On-hook. The extension can hear the dial tone and then make a call. The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring button.
2.1.4 Turning on the External Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) The manager extension can broadcast background music in the office through external speakers. To start/stop the background music PT/SLT/PS/SIP Extn. 1 3 5 1 OR 0 Off-hook. 198 User Manual Enter 35. Enter 1. Start Stop Enter 1 to start or 0 to stop. C.Tone On-hook.
2.1.5 Recording Outgoing Messages (OGM) 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: 1. DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. 2. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. 3.
2.1.5 Recording Outgoing Messages (OGM) To record from an external BGM (MOH) port PT 3 Off-hook. Enter 6 3 36. You hear the message. OGM floating extension no. 1 Enter 31. CONF C.Tone Enter OGM floating extension number. The message is recorded. Progress Tone & C.Tone AUTO DIAL C.Tone STORE Press STORE. Press CONF. When the time limit passes, it stops automatically. The message is played back. On-hook. To clear the message PT 3 Off-hook. • 200 User Manual Enter 6 36.
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily. The manager can manually enable the outside line and allow users to use it again. To re-enable an outside line PT/SLT/PS Off-hook. • 7 8 Enter 785. 5 outside line no. Enter outside line number (3 digits). C.Tone On-hook.
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension in the same way as a DSS button.
Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary.
3.1.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) • If you change your desk and extension, refer to "1.12.1 Walking Extension".
3.1.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS Off-hook. PIN: Personal Identification Number 7 9 Enter 799. 9 0 Enter 0. stored extension PIN C.Tone Enter stored extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a.
3.1.2 Settings on the Programming Mode 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • • To exit at any time, lift the handset. To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customised setting.
3.1.
3.1.2 Settings on the Programming Mode Item Calling/Connected Line Identification Presentation (CLIP/COLP) Which number should be displayed on the called and calling party’s telephone? Programming Input 1 Selection & Parameter 0 Caller ID assigned to your extension 1 Caller ID assigned on the outside line being used 4 0 No line 1 An idle outside line 2 Preferred Line Assignment —Outgoing Which do you prefer to seize when you go off-hook to make calls? 1 9 + CO button no.
3.1.
3.1.2 Settings on the Programming Mode Item Programming Input Selection & Parameter 0 Absent Message Would you like to show a message on the caller’s telephone display? 4 Personal Absent Message Creating your personal message 4 message no. (1– 8) 1 0 / FWD/DND (for both calls) 5 1 (for outside calls) 5 2 (for intercom calls) message (max. 16 characters) 0 Off 1 Do Not Disturb (DND) + desired no. (max. 32 digits) All—Forward all calls 2 3 + desired no. (max.
3.1.2 Settings on the Programming Mode Item Programming Input Paging Deny*1 Would you like to prohibit paging announcements? 6 Key Pad Tone Set*1 Do you prefer to hear the key pad tone? 6 Selection & Parameter 3 4 0 No—Allow 1 Yes—Deny 0 No—Off 1 Yes—On 0 No—Off Background Music (BGM)*1 Do you want background music through your telephone speaker while on-hook? 6 Bluetooth Registration*8 To register a Bluetooth wireless headset on your extension*9 6 6 Pass key (max.
3.1.2 Settings on the Programming Mode Item One-touch Dialling Assignment Mode Selection Do you prefer to set the One-touch dialling only? *1 *2 *3 *4 *5 *6 *7 *8 *9 Programming Input Selection & Parameter 0 No—Normal (Any Flexible buttons can be modified.) 1 Yes—Only One-touch dialling buttons can be modified. However, to modify them, there is no need to enter "2" before the number.
3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROGRAM 1 0 personal speed dialling no. OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. phone no. Enter personal speed dialling number (2 digits). Enter 10 and then press ENTER. Or press STORE. OR name STORE STORE Enter phone number (max. 32 digits). Press ENTER or STORE. OR AUTO DIAL AUTO DIAL Enter name* (max. 20 characters). Press ENTER or STORE.
3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROGRAM 1 0 personal speed dialling no. OR OR AUTO DIAL PAUSE STORE Press PROGRAM or PAUSE. Enter 10 and then press ENTER. Or press STORE. Enter personal speed dialling number (2 digits). To erase a number or character CLEAR Press Left or Right to select a desired part. Press "CLEAR". OR AUTO DIAL STORE To insert a number or character Press ENTER or STORE.
3.1.
3.1.3 Customising the Buttons 3.1.3 Customising the Buttons You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. • • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. The buttons in the table below can only be set on certain flexible buttons, as follows: – Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
3.1.3 Customising the Buttons Button Programming Input Group FWD—Outside calls 4 5 + Incoming call distribution group extension no. Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.
3.1.3 Customising the Buttons Button 218 Programming Input ISDN-Hold 6 6 Headset*4*7 6 7 Time Service Switching Mode (Automatic/Manual) 6 8 (+ Tenant no.) Network Direct Station Selection (NDSS)*8 6 9 + Another PBX extension no. CTI 7 0 Primary Directory Number (PDN) 7 1 Secondary Directory Number (SDN) 7 2 Check-in*4 8 0 Check-out*4 8 1 Cleaned-up*4 8 2 Two-way Record*10 9 0 + Voice mail floating extension no.
3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number. If you need to enter an account code, you can enter the specified account code before the line access number.
3.1.3 Customising the Buttons To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) OR (CO) OR (ICD Group) (ICD Group) OR OR (PDN) (PDN) OR OR (SDN) (SDN) OR OR INTERCOM INTERCOM PROGRAM Press PROGRAM. Press CO, ICD Group, PDN, SDN, or INTERCOM. • • tone type no. PROGRAM OR R.Tone AUTO DIAL STORE Enter tone type number.* Press ENTER or STORE. Press CO, ICD Group, PDN, SDN, or INTERCOM.
3.2.1 Programming Information 3.2 Manager Programming 3.2.1 Programming Information The manager can programme the following items. • Call Charges • Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required.
3.2.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To continue PROGRAM 1 OR manager password PAUSE Press PROGRAM Enter or PAUSE. 1. Enter manager password. PROGRAM OR programming input HOLD PAUSE Press HOLD. Follow programming input. Item 222 To exit To programme Press PROGRAM or PAUSE. Programming Input Changing the manager password. 0 0 + + Password (max. 10 digits) + Viewing extension call charges.
3.2.2 Manager Programming Item Setting the verification code PIN. Programming Input 9 3 + + Verification code + PIN (max. 10 digits) + CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: a. Keeping your PIN secret. b.
3.3.1 Programming Information 3.3 Customising Your System (System Programming) 3.3.1 Programming Information You can customise your system according to your requirements. [Your system already has default settings (factory installed).] The programming is shown below.
3.3.
3.3.1 Programming Information Procedure The basic steps are shown below. 1. Entering the programming mode PROGRAM system password OR PAUSE Press PROGRAM or PAUSE. Enter . Enter system password. 2. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. 3. Exiting the mode PROGRAM OR PAUSE Press PROGRAM or PAUSE. • 226 User Manual To exit the programming mode at any time, lift the handset.
3.3.2 System Programming 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] 0 0 date year 0 SELECT (AUTO ANS/MUTE, MESSAGE) Enter 000. Press ENTER. Enter year (00–99). Press ENTER. Press NEXT. Press SELECT for month. Press Right. hour minute Enter hour (01–12). Enter date (01–31). SELECT (AUTO ANS/MUTE, MESSAGE) Enter minute Press SELECT (00–59). to choose AM or PM. To end END (HOLD) Press ENTER.
3.3.2 System Programming • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. The clock starts immediately after the ENTER button is pressed. You cannot leave a value empty. You can clear the entry by pressing the CLEAR button. To confirm your entry after storing data: – The STORE button light: Lights red – Confirmation Tone: One beep: Your entry is accepted. Three beeps: Your entry is rejected.
3.3.2 System Programming System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to " Entering Characters". To end 0 0 2 Enter 002. Press ENTER. system speed dialling no. name Enter system speed dialling number (3 digits). Enter name (max. 20 characters). Press ENTER. Press END. To continue OR Press NEXT. Press PREV. Press CANCEL.
3.3.2 System Programming Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to " Entering Characters". To end 0 0 Enter 004. 4 extension no. Press ENTER. Enter extension number. name Enter name Press ENTER. (max. 20 characters). To continue OR Press NEXT.Press PREV. Press CANCEL. 230 User Manual Press END.
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer.
4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem The telephone does not work properly. Remedy • • The telephone does not respond when buttons are pressed. • • Some features do not work. • • 232 Confirm with your manager that your settings are correct. If the problem persists, consult your dealer. The telephone is locked. Unlock your telephone. ( 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.
4.1.1 Troubleshooting Problem Remedy My proprietary telephone does not have a feature button. • Some models do not have the feature button. Change a flexible button to the desired button. ( 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones) A reorder tone is audible or "Restricted" is displayed. • The telephone is locked. Unlock your telephone. ( 1.6.
4.1.1 Troubleshooting Problem Remedy The PC and fax machine communication failed. • An indication tone may have interrupted communication. ( 1.8.9 Protecting Your Line against Notification Tones (Data Line Security)) I do not want to show my telephone number to the calling or called party’s telephone. • ( 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]), 1.8.
4.1.1 Troubleshooting Problem Remedy I want to distinguish the tones. • ( To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only), 3.1.3 Customising the Buttons) The MESSAGE button light lit. • Another extension left you a message waiting indication while you were on the phone or away from your desk. An SDN button on my extension does not work. • A PDN button is not assigned on the extension corresponding to your SDN button.
4.2.1 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) 46 ( ) 70 ) ( For an extension leaving a message waiting indication – To leave/cancel 1/0 + extension no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Group – Directed Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Additional digits/buttons 40 ( group no. (2 digits) ) 41 ( extension no. ) 720 ) ( – To deny 1 – To allow 0 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) – Calls through an external speaker 1.3.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) Additional digits/buttons phone no. + TRANSFER button + 3 62 ( ) 1.6.1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1.8.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Additional digits/buttons 7 5 ( ) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no. + # – To cancel outside line no. + # + multiple subscriber no. + # + 0 – To confirm outside line no. + # + multiple subscriber no. + # + 1 1.6.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – Intercom Calls Additional digits/buttons 712 ( ) 3 (Busy) + floating extension no. for the SVM feature*5 + #/ 4 (No Answer) + floating extension no. for the SVM feature*5 + #/ 5 (Busy/No Answer) + floating extension no. for the SVM feature*5 + # 1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) 750 ( ) – To set 1–9 (+ parameter) + # – To cancel 0 1.6.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) – For intercom calls (No call/Tone/OHCA/Whisper OHCA) 731 – For outside calls (No tone/Tone) 1.8.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Additional digits/buttons – To set BGM no. (1 digit) – To cancel 0 1.8.9 Protecting Your Line against Notification Tones (Data Line Security) 730 ) ( – To set 1 – To cancel 0 1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) 39 ) ( – Ring 1 – No Ring 0 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 48 ) ( – To set 1 + paired wired extension no.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) Accessing External Services (External Feature Access [EFA]) Additional digits/buttons service code 60 ( ) 1.10.5 If a Voice Processing System is Connected Call Forwarding to Voice Mail (Voice Mail Integration) – Both Calls – Outside Calls 0 (Cancel)/ 710 ) ( 2 (All Calls)/ 711 ) ( – Intercom Calls 712 ( ) 3 (Busy)/ 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no.*6 + # 1.11.
4.2.1 Feature Number Table Default (New) Feature (While dial tone is heard) – To lock *2 Additional digits/buttons 783 ( 2.1.2 Time Service Mode Control extension no. ) 780 ) ( – Day/Night/Lunch/Break 2.1.4 Turning on the External Background Music (BGM) 0/1/2/3 35 *1 ( ) – To start 11 – To stop 10 2.1.5 Recording Outgoing Messages (OGM) 36 *1 ( ) – To record 1 + OGM floating extension no.*7 – To play back 2 + OGM floating extension no.
4.2.1 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.
4.3.1 What is This Tone? 4.3 What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone).
4.3.1 What is This Tone? Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature. • When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny • Hot Line • Timed Reminder Tone 3 • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g.
4.3.1 What is This Tone? Reorder Tone The outside line you tried to seize is not assigned or denied. 1s Ringback Tones Tone 1 1s Tone 2 1s Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. 1s While off-hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.
4.3.1 What is This Tone? 250 Tone 1 • The feature setting was set successfully. • A call is received in Voice-calling mode. 1s Tone 2 • Before receiving a page through an external speaker • A call is received in Hands-free mode.
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx 4.4 Revision History 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.0xxx New Contents • • • Feature Highlights – CA Call Accounting Server and Web Client 1.15 Using a KX-HGT100 SIP Extension – 1.15.1 Operation List – 1.15.2 Speed Dialling 1.16 Cellular Phone Features Changed Contents • • • • • • 1.1.1 Before Operating the Telephones Connection Example 1.2.
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.
Index User Manual 253
Index A Absent Message 116, 210, 241 Accessing System Features (System Feature Access) 183 Accessing the ISDN Service (ISDN Service Access) 49 Account Button 27, 217 Account Code Entry 34, 236 Adding Other Parties during a Conversation (Conference) 80 Alarm Setting 126 Alarm Setting, Remote 165 Alternate Calling—Ring/Voice 50, 246 Alternate Receiving—Ring/Voice 208 Announcement, Making 123 Announcement, Making/Answering 120 Answer Button 25, 28, 60, 217 Answering Calls 56 Answering Calls, Hands-free 57 Ans
Index COLP ® Connected Line Identification Presentation 133 COLR ® Connected Line Identification Restriction 134 Completion of Calls to Busy Subscriber (CCBS) 42, 246 CONF (Conference) Button 24 Conference 80 Conference (ISDN Service), Adding Parties 86 Conference (Multiple Party), Leaving 84 Conference (Three-Party), Leaving 85 Conference Button 27, 217 Conference, Adding Parties 80 Confirmation Tones 249 Connected Line Identification Presentation (COLP) 133, 208, 242 Connected Line Identification Restric
Index Incoming Call Distribution Group (ICD Group) 27, 216 Incoming Call Distribution Group Monitor 146, 243 Incoming Call Distribution Group, Extension Status 147 Incoming Call Distribution Group, Forwarding Calls 149 Incoming Call Distribution Group, Leaving 143 Incoming Call Distribution Group, Monitoring and Controlling 146 Incoming Call Distribution Group, Waiting Call Status 146 Incoming Call Log 172 Indication Tones 249 INTERCOM Button 23 Intercom Call 31 ISDN Service Access 49 ISDN Service Button 2
Index System Speed Dialling Number [001] Q Quick Dialling 39 R Redial 40 Redial Button 22 Refusing Incoming Calls (Do Not Disturb [DND]) 128 Relay ® External Relay 152 Release Button 26, 28, 60, 217 Remote COS Access 51, 237 Remote Extension Dial Lock 194, 244 Remote Setting 55, 237 Remote Wake-up Call 165 Reorder Tone 249 Restriction Level Control (Dial Tone Transfer) 197 Revision History, KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.
Index W Walking COS 51 Walking Extension 169, 244 Walking Extension, Enhanced 170, 244 Warning Tone 249 When the Dialled Line is Busy or There is No Answer Whisper OHCA 132, 242 Wireless XDP Parallel Mode 141, 243 Wrap-up 143 Wrap-up Button 28, 217 Y Your Extension Number 258 User Manual 19 41
The KX-NCP500UK/KX-NCP1000UK, KX-NCP500NE/KX-NCP1000NE, and KX-NCP500GR/ KX-NCP1000GR are designed to interwork with the: • Analogue Public Switched Telephone Network (PSTN) of European countries • Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd.
For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO.
