kxhcm280ait.book 1 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Network Camera Model No. KX-HCM280A Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.
kxhcm280ait.book 2 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types. • Installation/Troubleshooting (This manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera.
kxhcm280ait.book 3 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting System Requirements for your PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Description Operating System CPU Microsoft® Windows® XP, Microsoft® Windows® 2000 Microsoft® Windows® Me, Microsoft® Windows® 98SE • • For viewing single camera Pentium® III (800 MHz or greater is recommended.
kxhcm280ait.book 4 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting For IPv6 Connection Item Operating System CPU Description Microsoft Windows XP Service Pack 1 or later ® • • ® For viewing single camera Pentium III (800 MHz or greater is recommended.) For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.) Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP) Interface 10/100 Mbps network card installed Web Browser Internet Explorer 6.
kxhcm280ait.book 5 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Table of Contents 1 Before Using ................................................................ 6 1.1 IMPORTANT SAFETY INSTRUCTIONS ...................................... 6 1.1.1 1.1.2 1.1.3 FCC and Other Information ...................................................................... 7 Security Cautions .....................................................................................
kxhcm280ait.book 6 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1 Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. 2. 3. 4. 5. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens, wipe the lens with lens cleaning paper. 6.
kxhcm280ait.book 7 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.1.1 FCC and Other Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
kxhcm280ait.book 8 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.1.2 Security Cautions When using this product, take appropriate measures to avoid the following security breaches.
kxhcm280ait.book 9 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.2 Included Items The following items are included in the Network Camera box. Additional pieces can be ordered by calling 1-800-332-5368. Main Unit—1 pc. AC Adaptor—1 pc. AC Cord—1 pc. Order No. PSLP1242Y Order No. PSJA1069Z Length: 3 m (10 ft.) Length: 1.8 m (6 ft.) Ceiling Mounting Ceiling Plate A—1 pc. Ceiling Plate A—1 B—1 pc. Cover—1 pc. Order No. Order No. PSMD1045Y PSZMHCM280M Order No.
kxhcm280ait.book 10 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.3 1.3.1 Camera Feature Locations Front View Auto Focus/Zoom Lens Wide: 5 mm (0.2 inches)—Infinity Tele: 1 m (39.4 inches)—Infinity Indicator The indicator color shows camera status.
kxhcm280ait.book 11 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.3.2 Rear View External I/O (See page 119 of the Operating Instructions on the Setup CD-ROM) Ethernet (LAN) port (See page 12) DC IN jack (See page 13) Analog Video Output (See page 14) Hook for AC adaptor cord (See page 13) 1.3.3 Bottom View FACTORY DEFAULT RESET button (See page 121 of the Operating Instructions on the Setup CD-ROM) MAC Address and Serial Number are indicated on the label.
kxhcm280ait.book 12 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.4 Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. 1. Connect the Ethernet cable (customer-provided) to the camera. Ethernet port Ethernet cable To your router Note These instructions assume your PC is already connected to the Internet and your network includes a router. 2. Connect the Ethernet cable to your router.
kxhcm280ait.book 13 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 3. Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the outlet. • The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PSLP1242 (Order No. PSLP1242Y). • If the indicator does not light green, see page 39. • A noise can be heard during pan/tilt operation. This is normal.
kxhcm280ait.book 14 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.5 Connecting the Camera to Your TV You can view camera images on a TV or record them using a video recording device (VCR, DVD recorder, etc.). Analog composite (NTSC) video output terminal ( 3.5 mm plug 1Vp-p, 75Ω) Video cable (not included) To video input terminal Note • 14 When the camera is in color night view mode, images may not be displayed correctly on the TV.
kxhcm280ait.book 15 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.6 Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Note • • • • To avoid any possible problems, temporarily disable any firewall or antivirus software. This procedure explains installation of the camera on the same network that your PC is part of. Before proceeding, close your web browser. See page 132 of the Operating Instructions on the Setup CD-ROM for details. 1.
kxhcm280ait.book 16 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 3. Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. MAC Address • Port Camera No. Status IP Address Camera List window Displays IPv4 or IPv6 information. The MAC Address (see page 11) on the bottom of the camera shows which camera you select on the Camera List window.
kxhcm280ait.book 17 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 4. Click [Automatic Setup (Local Access Only)]. • For the first time installation or after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup]. 5.
kxhcm280ait.book 18 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 7. When the Single Camera page is displayed, the setup is completed. • • When Security Warning window is displayed, click [Yes]. (See page 32) See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2. Network Camera Pan / Tilt Scan Zoom Focus Preset Program Alarm Brightness STD Output Please click here when gray color screen displayed + Running in IPv4 mode.
kxhcm280ait.book 19 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.7 Setting up Internet Access to the Camera 1. Display the Camera List window (see page 15). 2. Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. MAC Address • Port Camera No. Status IP Address Camera List window Displays IPv4 or IPv6 information.
kxhcm280ait.book 20 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 3. Click [Automatic Setup (Internet Access)]. Sets up the camera to view on the LAN. Sets up the Internet access to the camera. Manually sets up the camera. Disables IPsec. If disabled, the button is displayed gray. Displays the Setup page (see page 37 of the Operating Instructions on the Setup CDROM). Note In order for Internet access to be properly enabled, your routers UPnP™ feature should be enabled.
kxhcm280ait.book 21 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 6. To register with the "Viewnetcam.com FREE DDNS service", check [Register with Viewnetcam.com] and click [Next]. Viewnetcam.com FREE DDNS service See page 23 for Viewnetcam.com information. For detailed information, access at http://www.viewnetcam.com. • If you have multiple cameras, you can use Viewnetcam.com service registering it only for a camera. • If you select [Disable], skip to step 9. 7.
kxhcm280ait.book 22 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 9. When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at • step 5 • When [Disable] was selected at step 5 The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number 10.
kxhcm280ait.book 23 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.8 Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses. What is the advantage of Viewnetcam.
kxhcm280ait.book 24 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Note • • • 24 Ask your ISP about what type of IP address you are using. Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using. If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example: Using port 80: http://(Cameraname).viewnetcam.
kxhcm280ait.book 25 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.9 Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router supporting UPnP™, follow the procedures shown on page 19. Note • • In some routers, the UPnP™ feature is disabled by default. Enable your router's UPnP™ feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.
kxhcm280ait.book 26 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.10 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP™, follow the procedures below. 1. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 11 of the Operating Instructions on the Setup CD-ROM). (2) Click [Setup] tab at the top of the page. (3) Select [Static] on the Network page.
kxhcm280ait.book 27 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.11 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below. 1. Enter the camera MAC address in the data field, and click [Set up camera].
kxhcm280ait.book 28 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 3. Enter the user name and password, and click [Save]. 4. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
kxhcm280ait.book 29 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 5. When the Single Camera page is displayed, the setup is completed. • • If Security Warning window is displayed, click [Yes] (see page 32). See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2. Network Camera Pan / Tilt Scan Zoom Focus Preset Program Alarm Brightness STD Output Please click here when gray color screen displayed + Running in IPv4 mode.
kxhcm280ait.book 30 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.12 Confirming the Camera Image 1. Start up the web browser on your PC. 2. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard. • When port number is 80 (default), you do not need to enter port number. See page 42 of the Operating Instructions on the Setup CD-ROM for details about port number.
kxhcm280ait.book 31 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Note • • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be displayed.
kxhcm280ait.book 32 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Security Warning window To view a video (Motion JPEG), ActiveX® Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.
kxhcm280ait.book 33 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG), ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls. 1. Click the warning displayed above the tabs, and click [Install ActiveX Control...].
kxhcm280ait.book 34 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.13 Mounting Two ways of mounting are shown in this section. MAC Address and Serial Number are indicated on the bottom of the camera. Record both of them for future reference.
kxhcm280ait.book 35 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 1.13.2 Mounting on the Ceiling Mount the camera at an even place where vibrations etc. are few. Set the Tilt range to [On the ceiling] on Camera Setup window (see page 65 of the Operating Instructions on the Setup CD-ROM). Two ways of wiring can be considered; wiring through a hole made in the ceiling or wiring without making a hole for a cable in the ceiling. Select either one of the two.
kxhcm280ait.book 36 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2. Make a hole for a cable. Hole for a cable: 25 mm (1 inch) 65 mm (2.5 inches) 3. Fix the rubbers and dents on the camera to the Ceiling Plate A and fix them firmly • Tighten the plate using a coin or similar object until the camera is secure. Fit the four rubbers in place. Fit the two dents in place. 4. Fix the Ceiling Plate A to the Ceiling Plate B and fix them firmly with Screws A.
kxhcm280ait.book 37 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Note Install the camera so that the connecting part comes to the front. 5. Connect all necessary cables (AC adaptor cord, Ethernet cable, video cable, etc.) and fix the Ceiling Mounting Cover. Adjust the "l" of the main unit to the "l" of the Ceiling Mounting Cover. • Be careful not to nip the cable etc. 6. Move the Ceiling Mounting Cover in the clockwise direction until the "•" of it fits to the "l" of the main unit.
kxhcm280ait.book 38 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting A Ceiling Mounting example (making holes in mortar or concrete ceilings) 1. Fit the Ceiling Plate B to the mounting position and put marks. 2. Make holes at the marks and put plastic plugs (customer provided) into them. Plastic plug Soft hammer Drill for concrete (in case of tile, use a drill for tile) Note When drilling into mortar, be careful of pieces of mortar which may become loose and fall. 3. Mount the camera.
kxhcm280ait.book 39 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2 Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly. or blinks orange. Connect the Ethernet cable properly.
kxhcm280ait.book 40 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Indicator does not light up. Cause and Remedy • Indicator display is disabled. Check if the indicator control is disabled (see page 107 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PSLP1242 (Order No. PSLP1242Y) is being used. Indicator continues blinking red. 40 • The camera may be malfunctioning. If you cannot access the camera, the camera may be malfunctioning.
kxhcm280ait.book 41 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.2 Camera Setup Difficulties Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Cause and Remedy Automatic Setup fails using Setup Program. • More than 20 minutes have passed, after turning the camera on.
kxhcm280ait.book 42 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Setup Program does not list any cameras. Cause and Remedy • Your firewall or antivirus software is blocking the connection. To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 27). • The camera is connected over a different network.
kxhcm280ait.book 43 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten. port number are shown next to the MAC address. The password has been forgotten. • Press the FACTORY DEFAULT RESET button to reset the camera to default.
kxhcm280ait.book 44 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.3 Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class. Set the IP address correctly (see page 131 of the Operating Instructions on the Setup CDROM).
kxhcm280ait.book 45 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Cause and Remedy The Top page is • The default gateway or DNS server addresses may be wrong. not displayed. The correct IP addresses are required especially when you are using the Viewnetcam.com service. Assign the correct default gateway and DNS server addresses (see page 40 of the Operating Instructions on the Setup CD-ROM). The Top page is • The default gateway address may be wrong.
kxhcm280ait.book 46 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 33 when using Microsoft Windows XP Service Pack 2, or see page 32 when using other operating systems. • The network is congested. Pages may not be displayed immediately. Wait for a while.
kxhcm280ait.book 47 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Image is out of focus. Cause and Remedy • The lens is dirty or dust is attached. Fingerprints, dust, stains, etc. on the lens can degrade the performance of the Automatic Focusing feature. Wipe the lens with lens cleaning paper. • Manual focusing may be set. Press appropriate one of the Focus buttons at the operation bar (see page 24 of the Operating Instructions on the Setup CD-ROM).
kxhcm280ait.book 48 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Image has noise. Cause and Remedy • The object is dark. Make the area around the camera brighter. • The color display setting on your PC is set lower than 16 bits. Set the color display 16 bits or higher. Image flickers. • AC Power Source Frequency setting is incorrect. Confirm the AC Power Source Frequency setting (see page 65 of the Operating Instructions on the Setup CD-ROM).
kxhcm280ait.book 49 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Scan lines deviate on the screen. Cause and Remedy • Scan lines may deviate when viewing moving objects with resolution at 640 x 480 because of the interlace-type CCD. Set "Vertical Resolution (for 640 x 480 mode)" to "240 (Better for motion images)" on the Camera page.
kxhcm280ait.book 50 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.4 Operation Bar Problem Pan/tilt, zoom, focus, click to center and preset features do not work. Cause and Remedy • Your PC is not connected to the camera. Click [Refresh] on the web browser. Confirm that the image refreshes, then try again. • The camera is not turned on. Confirm that the camera is turned on. • Multiple users are operating the camera simultaneously. Wait for a while, and access the camera again.
kxhcm280ait.book 51 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.5 Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 109 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed. or FTP. • The default gateway and DNS server addresses are not assigned correctly.
kxhcm280ait.book 52 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.6 IPv6 Problem Cause and Remedy The Top page is • The IPv6 address is not set on the camera. not displayed Check if the IP address and default gateway are displayed in with the IPv6 the network (IPv6) column of the status page (see page 109 address. of Operating Instructions on the Setup CD-ROM).
kxhcm280ait.book 53 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.7 IPsec Problem Cause and Remedy The camera • IPsec policy settings are restricted. cannot be Decrease the number of computers connected accessed in simultaneously, and wait for a while, or shorten the lifetime in transport mode. the PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.
kxhcm280ait.book 54 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode. be transferred, the IPsec settings were not set correctly. Set them correctly (see page 52 of Operating Instructions on the Setup CD-ROM). • The pre-shared key is not set correctly.
kxhcm280ait.book 55 ページ ２００５年３月９日 水曜日 午後１時２３分 Installation/Troubleshooting 2.8 Miscellaneous Problem Cause and Remedy ActiveX cannot be installed. • Security software disables the ActiveX installation. The firmware is not updated. • The firmware updating is not completed due to power off, network failure or other causes. Close the security software, and install the ActiveX again. Update the firmware again following the next procedures.
kxhcm280ait.book 56 ページ ２００５年３月９日 水曜日 午後１時２３分 For product service Panasonic Servicenters are listed in the servicenter directory. Call 1-800-272-7033 for the location of an authorized servicenter. This Network Camera is designed for use in the United States of America. Sale or use of this product in other countries/areas may violate local laws. When you ship the product Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton.
