IP8840 IP Phone User Guide for Broadworks Please read this guide carefully before operating your set. Retain this guide for future reference. LGN8840-1002SBUG-01.00 Dec.
IP8840 Broadworks IP Phone User Guide Regulatory and Safety Notices 1. Radio Frequency Emissions: FCC Compliance statement: This device complies with Part 15 rules. Operation is subject to the following two conditions; 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
IP8840 Broadworks IP Phone User Guide Care & Precautions: Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense when locating, connecting and using your IP8840 Phone. • Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a fall. • Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may result from foot traffic or heavy objects.
IP8840 Broadworks IP Phone User Guide Table of Contents 1. IP8840 IP Phone Overview ....................................................................................1 2. Installing your IP8840 Phone................................................................................3 3. Using Features of IP8840 Phone ..........................................................................4 4. 5. 3.1. Receiving a Call..................................................................................
IP8840 Broadworks IP Phone User Guide 5.8. Enabling Speed Number Dialing ................................................................................................ 22 5.9. Key Tone..................................................................................................................................... 22 5.10. Bluetooth Headset ...................................................................................................................... 22 5.10.1. Pairing a Bluetooth headset....
IP8840 Broadworks IP Phone User Guide 1. IP8840 IP Phone Overview Your new LG-Nortel IP8840 Phone is an Internet Protocol (IP) phone employing Session Initiation Protocol (SIP), the well-known open standard for establishing, managing and terminating a communication session. IP8840 Phone interoperates with call servers, proxies and gateways to exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver voice between the end-points over a managed IP network.
IP8840 Broadworks IP Phone User Guide Shared line in use at another phone Shared line call held at another phone Line not registered w/server Red LED On Red LED slow flash Red/Orange LED flashes color, red to orange at 30 ipm * When the LCD displays information for a line, such as when an incoming call first rings, the LED color is orange otherwise, the LED color will be green. Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others. Refer to section 5.
IP8840 Broadworks IP Phone User Guide 2. Installing your IP8840 Phone The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af industry standard. When connected to a PoE complaint LAN port, the IP Phone derives power from the port.
IP8840 Broadworks IP Phone User Guide 3. Using Features of IP8840 Phone 3.1. Receiving a Call When you receive a call, your phone rings, the LCD displays the incoming call information and the associated line button flashes. To answer a ringing call: o Lift the handset. You may press the speakerphone button, line button or the Answer softkey to activate the speakerphone. To use a headset, press the headset button. To end the call: o Hang up the handset.
IP8840 Broadworks IP Phone User Guide o Press the Hold button or the Hold softkey. The call status changes to hold and you receive dial tone. You may then select another line to answer or place a call. Note, if you select an idle line and take no action for about 15 seconds, the line is disconnected. To retrieve a held call on a different line: o o o Press the slow flashing line button.
IP8840 Broadworks IP Phone User Guide - Call Forward No Answer – redirects incoming calls that are not answered in the configured no answer time. Call Forward Busy or No Answer – redirects incoming calls if the line is busy or not answered after the no answer time expires. Call Forward All Calls – immediately redirects all incoming calls. To set up Call Forward: Press the CallFwd softkey. Use the Previous-Next softkeys to select the desired Call Forward condition. Press the OK softkey.
IP8840 Broadworks IP Phone User Guide 3.9. Redial Your IP Phone saves the last number you dialed and allows you to redial the number with the touch of a button. The number is stored in memory but is lost if power to the IP Phone is interrupted. To redial a call: o o Press the Redial softkey. The IP Phone activates the speakerphone and places the call. Lift the handset for privacy or press the headset button to use the headset. 3.10.
IP8840 Broadworks IP Phone User Guide 3.13. Muting a Call Mute toggles the microphone of the Handset, Speakerphone and Headset Off and On. When Mute is active, the connected party will not receive audio from the microphone. To mute the microphone: Press the Mute button. The Mute button LED illuminates red indicating mute is active. o To turn the microphone back on: Press the illuminated Mute button again. o 3.14.
IP8840 Broadworks IP Phone User Guide Press the flashing DSS/BLF Coverage button. You may press the DSS line button prior to lifting the handset, which activates the speakerphone and answers the call. o The LED indications of the DSS line button are: • Solid red line in use remotely • Fast blinking red Call appearance ringing for covered line • Slow blinking red Remote call hold 3.16.
IP8840 Broadworks IP Phone User Guide 4. Advanced Services and the IP8840 Phone LCD Menu This section describes how to view and use the advanced services available through the LCD menu. The IP8840 Phone has three context sensitive softkeys, pressing the softkey selects the function or value shown in the LCD just above the softkey. The left (return) and right navigation buttons navigate through menus. The menu items and order of display may be different on your phone based on the service subscription.
IP8840 Broadworks IP Phone User Guide To access the Phone Book menu: o Press the Down navigation or Phone Book flexible button, the LCD displays the first Phone Book record. To call a contact from the Phone Book: o o o Access the Phone Book as described above. Use the Previous-Next softkeys to move the cursor to the desired record or dial the digit preceding the desired record. Press the Dial softkey.
IP8840 Broadworks IP Phone User Guide To delete a record: o o o o Access the Phone Book as described above. Use the Previous-Next softkeys to move the cursor to the desired record or dial the digit preceding the desired record. Press the right navigation button to locate the Delete 08:30 Data will be lost. softkey. Are you sure? Select the Delete softkey and confirm by selecting the Yes softkey. Caution this action deletes the record from the Phone Book.
IP8840 Broadworks IP Phone User Guide o Select the OK softkey to view the search results. 08:30 Phone Book (Page 1) >(14)Sam,9543 Previous Next Dial 4.3. Private Hold Your Call Server may provide “private hold”. If available, a call on a shared line can be placed on hold and others cannot access the held call. To place an active shared line call on private hold: o o Press the right navigation button to display the PrivHold selection. Press the PrivHold softkey.
IP8840 Broadworks IP Phone User Guide 5. Setting Your Preferences In the LCD Menu, you can set various preferences for the IP Phone.
IP8840 Broadworks IP Phone User Guide type assigned for the IP Phone is the “Default Ring Type” for incoming calls to the phone and is set to “ringer off” or one of the fourteen tones. To set the ring type for the phone (Default Ring Type): o o o o Press the Setting ( ) button. Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the OK softkey. Dial 2, or move the cursor to 2.Ring Setting using the Previous-Next softkeys and press the OK softkey.
IP8840 Broadworks IP Phone User Guide o o o Select the ring type using the Next softkey. Press the Play softkey to hear the selected tone. An asterisk, », displays in front of the current setting. Press the OK softkey to save your entry. Move to another parameter with the navigation buttons and continue the session or press the Setting ( ) button to exit the configuration session.
IP8840 Broadworks IP Phone User Guide o o o Dial 3, or move the cursor to 3.Ringer Off using the Previous-Next softkeys and press the OK softkey. Press the Yes softkey to enable Ringer Off, or press the No softkey to disable Ringer Off. Move to another parameter with the navigation buttons and continue the session or press the Setting ( ) button to exit the configuration session. 08:30 Ringer Off Current value is ‘No’. Yes No 5.4.
IP8840 Broadworks IP Phone User Guide Feature Description 11 Hold Function Places an active call on hold 12 Do not disturb Toggles the DND on and off 13 Set Ringer Off Toggles the ringer on and off 14 Message Function Views the number of new and old messages stored in the Voice Mail server, and dials the Voice Mail server by pressing the Dial softkey To assign a function to a flexible button not used as a line: o o o o o o Press the Setting ( ) button. Dial 3, or move the cursor to 3.
IP8840 Broadworks IP Phone User Guide 5.6. Time Configuration Within the Time Configuration menu, the IP Address or name of the desired Simple Network Time Protocol (SNTP) server and the local time zone are defined. In addition, Daylight Savings Time (DST) is enabled. Consult with your administrator before changing the SNTP server. 5.6.1. SNTP Server Address SNTP (Simple Network Time Protocol) is a standard protocol that permits a network device to obtain the network’s current time.
IP8840 Broadworks IP Phone User Guide 5.6.3. DST Auto Adjustment The IP8840 Phone automatically adjusts for DST (Daylight Savings Time) when enabled. To enable/disable automatic daylight savings time: o o o o o o Press the Setting ( ) button. Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the OK softkey. Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press the OK softkey. Dial 3, or move the cursor to 3.
IP8840 Broadworks IP Phone User Guide To set the date display format: o o o o o o Press the Setting ( ) button. Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the OK softkey. Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press the OK softkey. Dial 5, or move the cursor to 5.Date Format using the Previous-Next softkeys and press the OK softkey.
IP8840 Broadworks IP Phone User Guide 5.8. Enabling Speed Number Dialing The IP8840 Phone includes a Phone Book that supports up to 100 entries. Each Phone Book record includes a two-digit Speed number, see Speed Number Dialing. When enabled, dialing the Speed number (00~99) sends the contact number or user id from the associated Phone Book record. To enable/disable Speed number operation: o o o o o Press the Setting ( ) button. Dial 3, or move the cursor to 3.
IP8840 Broadworks IP Phone User Guide with a Bluetooth headset. Note the Bluetooth menus discussed below are only available and displayed when a Bluetooth module is installed on your IP Phone. 5.10.1. Pairing a Bluetooth headset A Bluetooth headset must be paired with the IP8840 Bluetooth module before it can be connected (activated). Up to five (5) headsets may be paired with the IP Phone at one time. Note that only one may be active at a time.
IP8840 Broadworks IP Phone User Guide 5.10.2. Connect or Disconnect a Paired Headset When one or more headsets are paired with the IP8840 phone, the headset must be connected, (activated) prior to use. When it is desired to change the active headset, the presently active headset must be disconnected (deactivated) prior to connecting the new headset. The following procedure describes the steps required to connect or disconnect a headset that is already paired to the IP Phone.
IP8840 Broadworks IP Phone User Guide o o o o o Dial 11, or move the cursor to 11.Bluetooth using the Previous-Next softkeys, and press the OK softkey. Dial 1, or move the cursor to 1.Headset Management 08:30 using the Previous-Next softkeys, and press the OK Paired Headset List softkey. This will display a list of previously paired *Wireless Headset(00:1A:12:34:56:78) headsets. Select a Bluetooth headset from the list of headsets using the Next softkey.
IP8840 Broadworks IP Phone User Guide o o Select a Language from the list using the Previous-Next softkeys, and press the OK softkey. An asterisk, », displays in front of the current selection. Move to another parameter with the navigation buttons and continue the session or press the Settings ( ) button to exit the configuration session. 08:30 Language >*English Danish French Korean Spanish Previous 26 Next OK Dec.
IP8840 Broadworks IP Phone User Guide Appendix A Dial Pad Character Set The IP8840 Phone dial pad inputs digits or alphanumeric characters. The table below maps each dial pad digit to characters available. Three modes are available, dial pad digits, upper case letters and lower case letters as shown in the table.
IP8840 Broadworks IP Phone User Guide Appendix B Time Zones Country No Country No GMT-12:00 International Date Line, West 60 GMT+01:00 Oslo, Norway 30 GMT-11:00 Midway/Samoa 61 GMT+01:00 Paris, France 31 GMT-10:00 Hawaii 1 GMT+01:00 Rome, Italy 32 GMT-09:00 Alaska 62 GMT+01:00 Stockholm, Sweden 33 GMT-08:00 Los Angeles, California 2 GMT+01:00 Vienna, Austria 34 GMT-08:00 Pacific Standard 3 GMT+02:00 Athens, Greece 35 GMT-07:00 Mountain Standard 4 GMT+02:00 Harare, Zimbabwe 36
IP8840 Broadworks IP Phone User Guide Appendix C IP8840 Icons Your IP8840 displays various icons in the upper line of the LCD to assist you in understanding the status of the phone. In addition, an icon associated with each flexible button assigned as a line displays to indicate the status of the line. Below is a list of icons and their meaning. Upper line icons LAN or Network connection icon indicates the status of the LAN connection to the IP8840. If the icon is blinking, the LAN connection is faulty.
IP8840 Broadworks IP Phone User Guide Line button icons Forward icon indicates calls to the line are forwarded to another destination. Message icon indicates there are messages waiting for the line. DND icon indicates the line is in DND and will not notify you of incoming calls on the line. Hold icon indicates there are calls on hold for the line. Busy icon indicates the line has an active call. Ring icon indicates the line has an incoming call. Available icon indicates the line is available for use.
LGN68121236SCUG-01.
