GENERAL DESCRIPTION

74 ICX35/May/1999 ICX-35-200
Chapter 5 - Special Applications Section 200 - General Description
• Agent IDs per Group: 64
• Maximum Agent IDs per ACD Unit: 64
• Number of Agents Simultaneously Logged In: 32
• Supervisor IDs per Group: 1
• Supervisor IDs per ACD Unit: 6
• Voice Ports per Group: 4
• Voice Ports per ACD Unit: 4
• Music Ports: 1 (on main unit/external MOH source)
• MIS Monitor Ports: 1 (RS232C 9600bps)
• Guidance Length: 1-96 seconds (changeable)
• Number of Guidance Messages: 1-6 (changeable)
• Total Guidance Recording Length: 96 seconds for 6 messages