Section 200 General Description
Introduction 0 System Configuration FF1 System FF2 Trunks FF3 Extensions FF4 FF-/Soft Keys FF5 Groups The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has been made to ensure the accuracy of this document.
Section 200 - General Description Table of Contents TABLE OF CONTENTS TABLE OF CONTENTS .................................................................................................. 3 CHAPTER 1 - SYSTEM OVERVIEW .............................................................................. 7 Introducing the Next-Generation Phone System from Panasonic......................................................... 7 System Technology...........................................................................
Table of Contents Section 200 - General Description ISDN Basic Rate Interface Card (S-point) - BRI (VB-44530).................................................................. 22 E&M Trunk Card - E&M (VB-44560)(HK/TW)......................................................................................... 22 AC15 Trunk Card - E&M (VB-44570)(UK only) ...................................................................................... 22 DID Trunk Card - DID (VB-44520)(HK only)............................
Section 200 - General Description Table of Contents Caller ID (CID) ....................................................................................................................................... 37 Class of Service (COS) Restriction......................................................................................................... 37 Computer Telephony Integration (CTI) ................................................................................................... 37 Conferencing .......
Table of Contents Section 200 - General Description Hands-Free Answerback ........................................................................................................................ 58 Headset Capability.................................................................................................................................. 58 Hold ........................................................................................................................................................
Section 200 - General Description Chapter 1 - System Overview CHAPTER 1 - SYSTEM OVERVIEW INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC Our telephony customers know what they’re looking for -- real product solutions to meet the very real demand for an effective, responsive, user-friendly telephone system. They know that the phone system is their most important link to the outside world -- and often their “welcome mat” for it. They’re dead in the water without a good one.
Chapter 1 - System Overview Section 200 - General Description q Universal ports. The ICX offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 12 Free Slots in the cabinet. (CPC cards and option cards have their own designated slots.) Trunk and Extension Cards are not limited to a particular slot assignment; you mount them where you want them. Then tell the system (in programming) how each slot is configured. You control the system; the system doesn’t control you.
Section 200 - General Description Chapter 1 - System Overview PC monitor. Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension phone. End-users can control their own phone calls using the computer. q Networking services. The ICX offers several ways to set up networking -- tying multiple ICX systems together through the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system using a leased voice line.
Chapter 1 - System Overview Section 200 - General Description Diagnostics Maintenance The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are designed to be installed and extracted from slots without turning off the power, allowing system maintenance to be completed without interrupting the entire system.
Section 200 - General Description Chapter 1 - System Overview Supporting Documentation Panasonic provides extensive documentation for the ICX, including the following manuals. Section 300 - Installation This manual provides hardware installation instructions for the main components of the ICX. (Additional reference manuals, listed below, may be required for optional equipment.) Section 400 - Programming This manual is a general reference for programming the ICX using a display phone.
Chapter 1 - System Overview Section 200 - General Description Section 751 - Digital Key Phone/DSLT Quick-Reference This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user. Section 752 - SLT Phone Quick-Reference This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most commonly-used features, and is intended for the end-user.
Section 200 - General Description Chapter 2 - System Hardware CHAPTER 2 - SYSTEM HARDWARE OVERVIEW This section describes the purpose and functionality of the main components of the system. By understanding how these components work, you can easily configure a system that meets your specific needs. This section is divided into the following categories: Cabinets The ICX cabinets are explained in detail below. Both the base cabinet and the expansion cabinet share the same PCB cards.
Chapter 2 - System Hardware Section 200 - General Description System Connections (trunks, extensions, peripheral equipment) 14 ICX35/May/1999 ICX-35-200
Section 200 - General Description Chapter 2 - System Hardware CABINETS CAB-40 Base Cabinet (VB-44010) Each CAB-40 Base cabinet supports up to 40 ports using flexible or universal card slots. Dual system connection (CAB-40 + CAB 40) is available using connection cable kit. Multiple slot types are used in the CAB-40 Base cabinet. These slot types are as follows: Slot type # of slots Power slot 1 Unit type to be installed Accommodates the cabinet power supply.
Chapter 2 - System Hardware Section 200 - General Description CAB-96 Base Cabinet (VB-44020) Each CAB-96 Base cabinet supports up to 96 ports using flexible or universal card slots. Up to two CAB-96 Base cabinets can be installed in a system. Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows: Slot type # of slots Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in the cabinet.
Section 200 - General Description Chapter 2 - System Hardware CAB-96B Expansion Cabinet (VB-44021) Each added CAB-96B Expansion cabinet expands the system capability by an additional 96 ports. One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to four CAB-96B’s can be installed in a fully equipped, 6-cabinet system. Multiple slot types are used in the CAB-96B Expansion cabinet.
Chapter 2 - System Hardware Section 200 - General Description CONTROL UNIT CPC-96 (VB-44410) The CPC-96 supports a single cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit (CPU).
Section 200 - General Description Chapter 2 - System Hardware Time Switch - TSW-288 (VB-444202) The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can be installed in a system.
Chapter 2 - System Hardware Section 200 - General Description Connecting CAB40 Dual system Building Block Expansion Cable Kit - CBL (VB-44451) This card supports the interconnection between cabinets when multiple cabinets are used. This card establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and additional cabinets, as well as the connection to the time switch unit (TSW-288/TSW-576) in the first Base cabinet. Each cabinet after the first cabinet requires a CBL kit.
Section 200 - General Description Chapter 2 - System Hardware NOTE: The ICX-to-DBS configuration can support a maximum of 528 ports, including the ports in the DBS cabinet. A maximum of two DBS cabinets can be included in the configuration. DBS DEC (Digital Extension Cards) are supported, but there is no DBS TRK (trunk) card support. A special MDF board is required; it is included with the CBLDBS kit. The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet.
Chapter 2 - System Hardware Section 200 - General Description ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540) T-point primary rate interface requires a DSU for connection to the carrier circuit. A Network Sync card is also required. A lightning arrester is built into the PRI card. This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) (23B+D/24B:1544kbps) (30B+D/31B:1984kbps) and also S-point ISDN Primary Rate Interface.
Section 200 - General Description Chapter 2 - System Hardware DID Trunk Card - DID (VB-44520) (HK only) This card supports 8 DID incoming CO lines using Immediate and Wink signaling methods. The DID can be either Dial Pulse (10PPS) or DTMF (only for Wink). MFR circuits are used when the Wink method is selected. An internal -48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M Trunk Card. A lightning arrester is built into the DID TRK card.
Chapter 2 - System Hardware Section 200 - General Description EXTENSION CARDS Digital Extension Card - DEC (VB-44610) This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits. This card can be installed in any flexible slot. Analog Extension Unit (VB-44520) This card provides 8 analog circuits.
Section 200 - General Description Chapter 2 - System Hardware from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the RS232C cable must be used exclusively for one connection). Only one Built-In ACD can be installed in a cabinet. A maximum of two Built-In ACDs can be installed in a system.
Chapter 2 - System Hardware Section 200 - General Description BGM input terminal: On/Off control of the external amplifier: Number of contacts for on/off control of external equipment: Maximum current of control board: 1 port (with RCA jack) One contact 5 contacts .25mA (total charge) Power Failure Transfer Unit (VB-43703) The four-line power failure transfer is designed to switch outside dial tone from the telephone company direct to a single line telephone when power is lost.
Section 200 - General Description Chapter 2 - System Hardware q Headset compatible. q Built-in wall mounting capability in the base of the telephone. q Textured finish on selected high-contact areas reduces scratching and fingerprinting. q Moulded with an extremely durable, high-impact polymaterial for break resistance. q Telephone handsets allow easy installation of handset cord swivels.
Chapter 2 - System Hardware Section 200 - General Description 12 Key Standard (VB-44220TX/VB-D411) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys. Supports handsfree speakerphone, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. 12 Key Speakerphone (VB-44221HK) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys. Supports handsfree speakerphone, off hook voice announce, and headsets.
Section 200 - General Description Chapter 2 - System Hardware intercom calls. This telephone also supports off hook voice announce and headsets. Requires one digital port. This telephone is wall-mountable. 24 Key Display Phone- (VB-D611D) Provides 24 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). Supports handsfree answerback on intercom, off hook voice announce, and headsets. No Speakerphone.
Chapter 2 - System Hardware Section 200 - General Description 72 Button DSS/BLF (VB-44320/VB-D631) Provides 72 flexible feature/line/Direct Station Selection (DSS) Busy Lamp Field (BLF) keys (dual coloured LED). Normally used in conjunction with attendant console positions, but can be used for any extension port. Comes equipped with a joining bracket to connect it to the attendant telephone to give the appearance of one complete unit. Requires one digital port. Wall-mountable. Includes elevation supports.
Section 200 - General Description Chapter 2 - System Hardware TELEPHONE KEY LAYOUT 12-Key Small-Display Telephone key layout Small-Display Telephone Features No. Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories. 3 MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode.
Chapter 2 - System Hardware No. Section 200 - General Description Feature Description 6 PROG Key Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 7 CONF Key Used to establish conference calls and to check FF key and onetouch features. 8 One-Touch Keys Used to make outside calls or to access system features.
Section 200 - General Description Chapter 2 - System Hardware 12-Key Large-Display Telephone key layout Large-Display Telephone Features No. Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialing directories. 3 Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features.
Chapter 2 - System Hardware Section 200 - General Description No. Feature Description 6 MIC Key Used to turn on the microphone to answer back with hands-free. 7 MENU Key Used to return to the default Main Menu screen which contains the following items: • Personal Dial • System Dial • Extension • Function System • Function Ext 8 PREV Key Used to return to the previous screen. 9 NEXT Key Used to advance to the next screen.
Section 200 - General Description Chapter 3 - System Features CHAPTER 3 - SYSTEM FEATURES OVERVIEW This chapter describes the numerous system-wide features that are available with the ICX. The first part of this chapter highlights the most popular features in alphabetical order. Following these highlights is a complete list of system features and the ICX versions to which they apply.
Chapter 3 - System Features Section 200 - General Description and out of any one of these modes at a preset time each day. Weekends, holidays, and other special days can also be programmed with their own separate modes. Benefits: • Enables the system’s ringing and dialling capabilities to change automatically when the mode is switched.
Section 200 - General Description Chapter 3 - System Features CALLER ID (CID) Description: Caller Identification (CID) is an optional service offered by your local telephone company which adds the following functions to a display phone: q LCD indication of caller information. Users can see calling number information displayed while the incoming call is ringing their extension. This includes ISDN digital messaging through the D-channel. q Log of caller information.
Chapter 3 - System Features Section 200 - General Description CONFERENCING Description: A user can conference up to three parties per conference or with additional hardware, up to eight parties per conference. Since the system is digital, there is no internal dB loss. However, additional dB gain/loss settings can be programmed for conference calls. The ICX offers two types of conference calls. With 3-party conferencing, there is a maximum of 2 outside lines per conference.
Section 200 - General Description Chapter 3 - System Features DIRECT INWARD SYSTEM ACCESS (DISA) Description: Any number of CO lines can be assigned to DISA lines which after being accessed, will enable the incoming caller to dial any extension within the system. Or, if the proper security code is entered, the caller will be able to access outside lines. Remote programming can also be done over these lines after entering a password.
Chapter 3 - System Features Section 200 - General Description FLEXIBLE DIAL PLAN Description: The ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.
Section 200 - General Description Chapter 3 - System Features q Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group, Member #1 is tried first. Hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to Member #1 again, and the hunt cycle is repeated until a member answers the call. q Pilot Distributed hunting.
Chapter 3 - System Features Section 200 - General Description RECALL TIMERS Description: The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them: q Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the extension, SLT, or Attendant that put it on hold. Each of these destination types has its own separate recall timer.
Section 200 - General Description Chapter 3 - System Features SMDR Output Data Format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvH 3 2 1 4 6 5 7 8 12 Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv 1 2 3 4 5 6 7 8 dddddddddddddddd cccccccc MM:SSH 9 10 11 12 Condition Code: INCOMING CALLS: I D h N S t A Incoming Call DID Incoming Call Hold Incoming Call Network Incoming Call DISA Incoming Call Transfer
Chapter 3 - System Features Section 200 - General Description If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID information. Benefits: • • • • • Provides accounting management tool for allocation of telephone expenses. Identifies areas for system or feature upgrade.
Section 200 - General Description Chapter 3 - System Features STATION TIMER CLASS Description: Depends on Extension Timer Class, the timer for Hold Recall, Transfer Recall, Extension Call Park recall, Call Forward No Answr Timer can be programmed. Maximum 8 extension Timer Class are available. Benefits: • Extension basis, different timr can be selected. Applications: • TOLL RESTRICTION SERVICE (TRS) Description: TRS lets you control user access to outside lines on a per-station and per-line basis.
Chapter 3 - System Features Section 200 - General Description Benefits: • Even in Night Mode, some one can asnwer for incoming call. Applications: • WALKING TRS Description: A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID code. This enables the other extension to temporarily have CO line access capabilities which are defined by the Toll Restriction Service (TRS) data of the user’s extension.
Section 200 - General Description Chapter 3 - System Features System Feature Notes Auto Day/Night Mode system automatically switches models at preset times Automatic Route Selection (ARS) least cost routing Automatic Trunk-to-Trunk Transfer automatically connect two outside calls together Background Music (BGM) / Music-on-Hold (MOH) Separation a different music source for each Battery Backup can support the phone system for up to 30 minutes at a time Behind PBX/Centrex Compatibility BLF Ringin
Chapter 3 - System Features 48 Section 200 - General Description System Feature Notes Flexible Station Functions (availabel on large-display phones only) Flee Slot Configuration most cards can be installed in any flexible slot Hot Line up to 20 phones can be programmed to automatically call another extension or SSD when the user goes off-hook Howler Tone an alarm for abnomally long off-hook/dial-tone conditions Hunt Groups Pilot No.
Section 200 - General Description Chapter 3 - System Features System Feature Notes Tandem Connetion E&M and AC15, Q-sig Telephone Programming (available on display phones only) TRS (Tall Restiction Service) Outgoing calls can be allowed/blocked based on the path (originating ext.
Chapter 3 - System Features 50 Section 200 - General Description ICX35/May/1999 ICX-35-200
Section 200 - General Description Chapter 4 - Station Features CHAPTER 4 - STATION FEATURES OVERVIEW soft keyssoft keysICXThis chapter describes the many features that end-users can perform on ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter. POPULAR SYSTEM FEATURES ABSENCE MESSAGE Description: Extension users can leave text messages on their phones when they are away.
Chapter 4 - Station Features Section 200 - General Description Benefits: • • • • Provides a way to allocate telephone expenses (outgoing calls) to specific clients/ departments as a cost accounting tool. Doesn’t limit the expense allocation by phone; the Account Codes are specific to the phone users, not to the phones. Displays the entered Account Code on the phone’s LCD, allowing the user to verify it immediately.
Section 200 - General Description Chapter 4 - Station Features Benefits: • • The Attendant position isn’t limited to just one phone. Different phones can act as the system operator position, depending on the time of day. Other phones can serve as backup positions for the Attendant phone. AUTO-REPEAT DIALLING Description: If a user places an outside phone call and gets a busy tone, he/she can stay on the line and press REDIAL.
Chapter 4 - Station Features • Section 200 - General Description Provides a way to establish a 3-party conference between two users and an outside party, or between three users. CALL DURATION DISPLAY Description: The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s LCD. Benefits: • Users can tell how long they’ve been on a call -- and what the SMDR report is going to show for that call.
Section 200 - General Description Chapter 4 - Station Features If the parked call isn’t picked up, a programmable timer determines when it will return to the original extension. Benefits: • • Better call handling capabilities. When a party cannot be reached at his/her phone, a user can “park” the call and page the party to pick up the call.
Chapter 4 - Station Features Section 200 - General Description To pick up a camped-on call, either hang up from the current call and then go off-hook again, or put the current call on hold. You’ll be automatically connected to the caller. Benefits: • Users only have to call a busy extension once. They don’t have to wait for the station to become free, or interrupt the current call, to transfer a waiting call to it.
Section 200 - General Description Chapter 4 - Station Features Applications: • Users dialling into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need to switch to DTMF signaling to select Voice Mail options by dialing numbers on the phone when prompted. (for example, they’ll hear: “To reach Sales, press 1. To reach Purchasing, press 2.”) DSS/BLF KEYS Description: With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to represent another extension.
Chapter 4 - Station Features • • • • • Alarms Answer Key Barge-In BGM Call Forwarding Section 200 - General Description • • • • • Direct Appearing CO Lines Direct Call Pickup DND DSS/BLF Group Call Pickup • • • • • Message-Waiting Send Multiple CO Line Access Mute Key Night Mode Paging • • • • • Station Lockout Switch to Voice Calling Transfer Key Voice Mail Access UNA Pickup Benefits: • • Flexibility to custom-configure a telephone to suit the individual user’s needs.
Section 200 - General Description Chapter 4 - Station Features Benefits: • • You can limit the number of people who can pick up a call on hold. You can allow anyone to be able to pick it up, no matter where it’s put on hold. HOT DIAL PAD Description: A user can simply walk up to a digital phone and start dialing without picking up the headset. The call immediately switches to the phone’s speaker, and the entire call can be conducted on it.
Chapter 4 - Station Features Section 200 - General Description Benefits: • A more polite, less urgent way to ask someone to call you back, when they get a minute. Applications: • Voice Mail. Whenever the user gets a new message in his/her mailbox, this is how the phone lets them know. MUTE Description: Mute is often used as an alternative to putting a caller on hold. Say a station user is on a call. The boss walks up and start silently mouthing words to the user.
Section 200 - General Description Chapter 4 - Station Features OFF-HOOK SIGNALING Description: This applies to calls with multiple-line appearances (those calls that ring on multiple phones). Off-Hook Signaling sends a tone to a busy extension to indicate that another CO call has arrived. Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons. Benefits: • The user knows when a second or third call is ringing in (especially helpful for the Attendant).
Chapter 4 - Station Features Section 200 - General Description Benefits: • Gives users many one-touch options for performing features such as CO line access, camp-ons, barge-ins, etc. PAGING Description: The ICX allows users to make both internal pages (heard on phone speakers) and external pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with Meet-Me Answer.
Section 200 - General Description Chapter 4 - Station Features SPEED DIALING Description: Users can program any of their one-touch keys for speed-dialing. There’s Personal Speed Dial codes which can be different on each extension (up to 20 SSDs per phone). There’s also System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful things you can do with these speed-dial codes in programming: q Set individual extensions to be able to override TRS restrictions with SSD numbers.
Chapter 4 - Station Features Section 200 - General Description Benefits: • Provides efficient, user-friendly call handling capabilities. WALKING TRS Description: By entering a Walking TRS(Toll Restriction Service) code on any phone, a station user can temporarily have access to the less-restrictive call capabilities of his/her own phone.
Section 200 - General Description Chapter 4 - Station Features Station Feature Notes Direct CO Line Answer Users can select a specific trunk to answer an incoming call.
Chapter 4 - Station Features 66 Section 200 - General Description Station Feature Notes Off-Hook Monitoring press ON/OFF to put an outside caller on speaker, and continue to conduct the call through the handset (outside caller can only hear through the handset) Off-Hook Signaling phone “beeps” to alert user of another incoming call Off-Hook Voice Announce intercom calls on speaker; originate and receive On-Hook Dialing via ON/OFF key, or Hot Dial Pad One-Touch Keys for feature access/execution
Section 200 - General Description Chapter 5 - Special Applications CHAPTER 5 - SPECIAL APPLICATIONS OVERVIEW The ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples.
Chapter 5 - Special Applications Section 200 - General Description COMPUTER TELEPHONY INTEGRATION (CTI) CTI technology ties computers and phone systems together, allowing phone users to combine the advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a powerful tool for increasing customer satisfaction, which in turn increases sales for the company that has CTI built into their phone system.
Section 200 - General Description Chapter 5 - Special Applications PC Phone Connectivity PC ATTENDANT CONSOLE The PC Attendant Console is for the receptionist/operator position. It is designed to replace the DSS/72 console & keyphone combination that’s commonly used as the Attendant.
Chapter 5 - Special Applications • • • • Section 200 - General Description 1.44MB (3-1/2”) floppy disk drive Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 Windows-compatible mouse 1 spare ISA expansion slot System Requirements for PC Attendant Console/384 • CPC-96, CPC-288, or CPC-576 (all versions) • an 80486 or compatible processor, running at 33 MHz or higher • 8MB of RAM • 1.44MB (3-1/2”) floppy disk drive • Microsoft Windows Version 3.
Section 200 - General Description Chapter 5 - Special Applications VOICE MAIL With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a third-party application hooked up to the phone system). Both are explained below. BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this option is installed inside the ICX cabinet, and it is customized in system programming.
Chapter 5 - Special Applications Section 200 - General Description MSG KEY Description: Large-Display phone users can program the MSG key to retrieve their Voice Mail messages. Benefits: • The MSG key is already labeled; it’s simple to remember and simple to press. ONE-TOUCH KEY FOR VOICE MAIL Description: Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The dial number for Voice Mail along with the user’s password can be stored under the key.
Section 200 - General Description Chapter 5 - Special Applications POSITIVE DISCONNECT Description: Analog station ports can generate a positive disconnect (open loop) to devices that are attached to them upon hang-up. Benefits: • Sending this signal allows quick disconnection from third-party Voice Mail or similar devices. Automatic Call Distribution (ACD) ACD provides efficient presentation, handling, and management of incoming calls for phone systems that experience heavy call traffic.
Chapter 5 - Special Applications • • • • • • • • • • • • 74 Section 200 - General Description Agent IDs per Group: 64 Maximum Agent IDs per ACD Unit: 64 Number of Agents Simultaneously Logged In: 32 Supervisor IDs per Group: 1 Supervisor IDs per ACD Unit: 6 Voice Ports per Group: 4 Voice Ports per ACD Unit: 4 Music Ports: 1 (on main unit/external MOH source) MIS Monitor Ports: 1 (RS232C 9600bps) Guidance Length: 1-96 seconds (changeable) Number of Guidance Messages: 1-6 (changeable) Total Guidance Record
Section 200 - General Description Chapter 6 - Specifications CHAPTER 6 - SPECIFICATIONS Overview This chapter provides detailed lists of all system specifications in an easy-to-follow table format. Note: The following specifications are subject to change without notice.
Chapter 6 - Specifications Section 200 - General Description Environmental Requirements Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) Environmental Conditions Requirements Temperature 32 to 104 degrees F (0 to 40 degrees C) Relative Humidity 30% to 90% non-condensing Storage Temperature –4 to +140 degrees F (–20 to +60 degrees C) Temperature and Humidity Requirements (Built-In Voice Mail operation only) Environmental Conditions Requirements Temperatur
Section 200 - General Description Chapter 6 - Specifications Base Cabinet Expansion Cabinet VB-44225 2.3 Other key telephones 2.2 DSLT 1.6 DSS/72 1.2 EM/24 .
Chapter 6 - Specifications Section 200 - General Description Resource Maximums Line Capacities System Resources 1 Cabinet Ports (CO line or Station) 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets 96 192 288 Speech Path Switching (CO line/Station) 384 480 576 Nonblocking Feature-Related Capacities Maximum for Resource 1 Cabinet CPU Configuration 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets CPC-96 ----- ----- CPC-288 ----- ----- ----- ----- ----- ----- CPC-576 In
Section 200 - General Description Chapter 6 - Specifications Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets PSD Bins 20 20 20 20 20 20 SSD/PSD String Length 24 24 24 24 24 24 SSD Name Length 16 16 16 16 16 16 PSD Name Length 7 7 7 7 7 7 Trunk Name Length 10 10 10 10 10 10 Extension Name Length 10 10 10 10 10 10 Attendant Group 1 1 1 1 1 1 Attendant Group Members 20 20 20 20 20 20 Ext.
Chapter 6 - Specifications Section 200 - General Description Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets Account Codes: Verified Digits 4 4 4 4 4 4 Call Pickup Groups 12 24 36 48 60 72 Paging Groups 10 10 10 10 10 10 Paging Group Members 72 72 72 72 72 72 Hardware Maximums Maximum Quantity For Part No.
Section 200 - General Description Chapter 6 - Specifications Maximum Quantity For Part No.
Chapter 6 - Specifications Section 200 - General Description Maximum Quantity For Part No. Description 1 2 3 4 5 6 Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets VB-44330 PC Attendant Console 96 (1 Ext. + 1 DSS per Console unit) VB-44331 12 24 36 48 60 72 PC Attendant Console 384 2 (1 Ext. + up to 5 DSSs per Console unit) 4 7 9 12 14 VB-44332 PC Phone (1 Ext.
Section 200 - General Description Chapter 6 - Specifications Cabling Specifications Maximum Cabling Distances Loop Type Resistance Key Telephone, EM/24 DSS/72 SLT Resistance Cable Gauge (AWG) Maximum Cabling Length in Feet (distance from the ICX) 22 1239 24 779 26 490 22 619 24 330 26 245 22 3097 24 1948 26 1225 22 309 24 194 26 122 22 1239 24 779 26 490 40 Ohms 20 Ohms 100 Ohms Doorphone (loop between the 10 Ohms ICX and Doorphone Adapters) Doorphone (loop between
Chapter 6 - Specifications Section 200 - General Description Voice/Data Transmission Voice Path from Digital Keyphones to the ICX Channel Speed Overall communications path 256 kbps D-channel data 16 kbps B-channel data 64 kbps Data Communication Ports Port Serial Port 1 Maintenance (Built-in) (Emergency) Serial Port 2 Parameters Interface: RS232-C Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8 Baud rate: 300 St
Section 200 - General Description Chapter 6 - Specifications Signaling Characteristics Signaling to CO Item Specification Dial pulse 8 to 11 pulses per second Break ratio 58% to 64% Minimum pause 0.7 to 1.
Chapter 6 - Specifications 86 Section 200 - General Description ICX35/May/1999 ICX-35-200
