August, 1998
Name__________________________________________________ Personal ID _____________________________________________ Dial Voice Mail Code _____________________________________ Dial Voice Mail Code From Outside __________________________ System Administrator _____________________________________ System Administrator Extension _____________________________ August, 1998
Built-In Voice Mail Quick Reference
Contents Contents Welcome to ICX Built-In Voice Mail Getting Started . . . . . . . . . . . . . . . . . . 2 Security. . . . . . . . . . . . . . . . . . . . . . . . 3 Playback Options . . . . . . . . . . . . . . . . 3 Message Copy Services . . . . . . . . . . . 5 Leaving a Message. . . . . . . . . . . . . . . 6 Broadcast Messages . . . . . . . . . . . . . 7 Outside Access. . . . . . . . . . . . . . . . . . 8 Outside Notification. . . . . . . . . . . . . . .
2 Getting Started Entering Your Mail Box Your Personal Greeting Think About It! There are three ways to enter your Voice Mail (VM) box. The system provides an automated greeting, “Welcome to the voice mail system.” You may set a personalized message when you enter the mail box (look to the left for instructions) by pressing “*” (star) “#” (pound), then the number “7” and “#”. Write your greeting here before you record it; it’s easier to remember what you want to say if it’s right in front of you.
Security/Playback Options Setting a Password Enter VM then press “*” star, then “#” (pound), then number “8” and “#” (pound). # 8 # 1.Enter the new password and “#”. [1234] # 2.To accept, press “1” and “#”. 1 # 3.If you want to modify the password, press “2” and “#”. 2 # Basic Message Playback Options By default, messages play back sequentially from the newest one.
4 Playback Options (Cont) Saving the Message 1.Press “8” and “#” (pound). The next message plays automatically. Repeating the Message 1.Press “3” and “#” (pound). 3 # 8 ✶✭ # Going Backward in a Message You can go back in any message while you are listening to it. The system default is to go back 10 seconds, but system programming can change it to any time increment you want. 1.Press “1” and “#” (pound). The message skips backwards the amount of seconds you have programmed.
Message Copy Services Copying Messages You can copy a message to another mailbox or multiple mailboxes while you are listening to the message. You also may copy it when you hear the announcement, “To Delete, press 5 and #. To Save, press 8 and #.” Original Message to You Copying the Message to Another Mailbox 1.Press the COPY key or “1” “9” and “#” pound. The system announces: “Please enter the mailbox number and press Pound.
Leaving a Message Calling Another Party’s Mailbox 1.Press the START VM key or dial the Voice Mail number. Do not enter your personal mailbox. 2.Press “*”, dial the mailbox number, and press “#” (pound). Dial Mailbox * Number If the other party’s mailbox is full, you will hear the announcement, “Sorry, you cannot leave a message in mailbox XXX.” # 3.You will hear the other person’s greeting. Leave a message after the tone and press “7” “#” (pound) or hang up to stop recording.
Broadcasting Messages Recording Your Message in Multiple Mailboxes The same message can be left in up to 50 other mailboxes. To use this service, your system administrator must set up broadcast codes. Up to 30 broadcast codes can be assigned in one system. Ask your administrator for details regarding broadcast codes. 1.Press the VOICE MAIL key or dial the Voice Mail number. 3.Record the message. 4.Press “7” “#” (pound) when you are finished or hang up. START VM key 7 2.
8 Outside Access Accessing Voice Mail from the Outside If an outside access telephone number has been assigned, you can access the voice mail from the outside. Once connected to voice mail, you can access the voice mail features. 1.Call the Voice Mail outside access telephone number. 2.Enter the box number and press #. 3.Enter your password and #. Your messages play automatically, newest to oldest. You can access the voice mail features as if your were at an extension.
Outside Notification Outside Notification Services After a message is recorded in your mailbox, you can be informed in one of the following two methods: •Calling a pager •Calling an outside telephone or extension Calling a Pager You can instruct VM to notify a pager. 1.Enter VM then press * and # 2. Press “9” “#” (pound) to access outside notification service. 3.Press “1” '#” to notify pager. 4.Enter the phone number (with trunk access #). 5.Press “#” (pound). * # 9 # 2.
10 Returning to VM from Other Service Menus Some other options which are available to you with the ICX Voice Mail service are as follows: •Go back to message retrieve service •Go back to message retrieve/retrieve oldest message •Successive message retrieve Go Back and Listen Successive Message Retrieve If you want to return to message retrieve from other areas of VM, but you want to listen to your message oldest-first, then you may do so. 1.Press * and #.
Recording Conversations You can record normal CO trunk calls, ISDN trunk calls, private lines, and intercom calls. The recording is retained as a voice mail message. Recording can be either automatic or manual. Automatic recording is set at installation. Phones set for automatic recording record every incoming/outgoing call. Ask your administrator about your phone. Precautions: ! •Make sure the other person knows you are recording the call. Without his or her consent, you could be invading privacy.
12 Advanced Recording Playing Back the Recorded Conversation Before Hanging Up 1.Before hanging up, press the ADD key, 8 #, or Soft Key 5. . ADD 8 key # Cancelling the Recorded Conversation Before Hanging Up 1.Before hanging up, press the ADD key, 8 #, or Soft Key 5. . ADD 5 8 key 2.If prompted, press the destination MAILBOX key or input the destination mailbox number and press #. ADD 8 key 10 5 MAILBOX MAILBOX key 3.Press 3 # or Soft Key 10. # 2.
Advanced Recording HOLDing During Recording •If you place the call on HOLD while you are recording it, then recording is paused. •If you place the call on HOLD for more than 10 minutes, then recording terminates automatically. •If you resume a recorded call which you placed on HOLD within less than ten minutes, recording resumes. •If someone else retrieves the call you placed on HOLD while recording, then the person who picks up can either continue recording or terminate recording.
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Built-In Voice Mail Quick Reference
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