Operating instructions

Section 521 Built-In ACD Supervisor Guide
8 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
ACD Call Handling Program
Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see "Chapter 2.
Programming, ACD Call Handling Program Setting."
Selecting Program Processing
You can select program processing by pressing the FF key. The following
shows the procedure and flow of operations from the entry of program
numbers to the selection of program processing.
Operation
1. From [SUPERVISOR MENU] screen, press the
soft
key
3
or
8
to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the
soft
key
5
or
10
to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the
soft
key
1
or
6
to
select [PROGRAM].
4. The following screen appears. Press the
soft
key for desired
program number.
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
SUPERVISOR MENU
SYSTEM INFO)
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
CALL HANDLING
PROGRAM
→
VM NUMBER
→
CUSTOMIZE MENU
→
CALL HANDLING
PROGRAM 1
→
PROGRAM 2
→
PROGRAM 3
→
PROGRAM 4
→
CUSTOMIZE MENU
→