Operating instructions

Section 521 Built-In ACD Supervisor Guide
6 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
Specifications
The following table outlines the major specifications of the Panasonic Built-
In ACD system (maximum).:
Table 3-1. Maximums per ACD System
Item Maximum per ACD ACD Version 3.0
Agent Group 2 3
Agent IDs/system 64 64
Number of Agents/
system
32 32
Supervisor IDs/sys-
tem
26
Voice port/system 4 ports are shared. 4 ports are shared
Music Port 1 Music on Hold source
on the CPC is used.
1 Music on Hold
source on the CPC is
used.
MIS Monitor Port 1 (RS232C, 9600bps) 1 (RS232C, 9600bps)
Number of user
guidance messages
6 (Max. 16 seconds/mes-
sage)/system
6 (Length of each
message can vary,
with a total of 96 sec-
onds recording time
available.)
Maximum Calls
Queued
50 50