Operating instructions

Section 521-ACD Index
576-45-521 (ACD 4.0)
ICX (International) issued June 2000
•
Index-59
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
A
ACD Call Handling Program ....................................... 8
Activating Supervisor Menu ...................................... 19
Agent Features............................................................ 53
Agent IDs
Confirming ............................................................. 33
Registering.............................................................. 31
Agent Report .............................................................. 43
Agent Status ............................................................... 37
ALL DELETE (FF6).................................................. 15
Available/Unavailable................................................ 53
B
Basic Service Flow....................................................... 7
C
Call Handling Program................................................. 8
Call Setting
Direct Incoming...................................................... 22
Transferring Incoming................................ 24, 26, 28
Changing Supervisor IDs and User Information Record-
ing ID ........................................................... 26
Commands
Programming.......................................................... 10
Common Operation for Supervisor Customization.... 20
Configuration ............................................................... 5
Confirming Agent IDs................................................ 33
Customization
Supervisor............................................................... 21
D
Data Clear ...................................................................49
DELETE (FF3) ...........................................................15
Direct Incoming Call Setting ......................................22
E
EDIT (FF1) .................................................................11
F
Features
Supervisor ...............................................................17
G
Group Report...............................................................46
I
Information Recording
User .........................................................................51
INSERT (FF2).............................................................13
K
Key Assignment....................................................55, 56
L
Log-in / Log-out..........................................................53
M
MIS Report Data
Output......................................................................43