Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-45-521 (ACD 4.0) ICX (International) issued June 2000 56
Zip Tone
Zip mode automatically answers calls when an agent is using the Headset
mode. With the Zip mode enabled, the agent hears a brief alert tone via the
headset before the system automatically answers the incoming call.
Operation
The user hears the notification (ZIP) tone and the call is automatically
connected.
Setting
When in Headset mode:
1. Press the
ON/OFF
key.
2. Press the
PROG
key.
3. Dial
80
to toggle ZIP Mode ON and OFF.
4. The telephone LCD panel displays
ZIP MODE ON
or
ZIP
MODE OFF
.
Notes:
Call Forwarding takes precedence over the Zip mode.
Key Assignment
Assign the following keys to the Flexible Function (FF) keys of each
telephone (setting at installation work). You must not assign more or less than
one LOGIN or AVAILABLE key to one telephone:
• LOGIN (mandatory)
• UNAVAILABLE (mandatory)
• WORK UNIT COUNT (01-20: optional)
Setting
1. Press the
ON/OFF
key and
PROG
key.
2. Select a vacant
FF
key.
3. Press
REDIAL
key.