Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-45-521 (ACD 4.0) ICX (International) issued June 2000 37
Screen explanation
TRK column: Exchange Line numbers for calls currently in wait status.
TIME column: Time of the call is placed in wait status.
Agent Status
Operation
1. From [SYSTEM INFO] screen, select the
soft
key
3
or
8
to select
[AGENT STATUS].
2. The following screen appears.
3. Press the
NEXT
key for additional information.
4. Press the
NEXT
key to scroll down, PREV key to scroll up.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT XX
AVAILABLE XX
BUSY(ACD CALL) XX
BUSY(NON-ACD) XX
IDLE AGENT XX
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX