Operating instructions

Section 521 Built-In ACD Supervisor Guide
36 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
2. The following screen appears.
3. Press the
MEMORY
key to return to the [SYSTEM INFO.]
screen. Press the
PROG
key to return to the [SUPERVISOR
MENU] screen.
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
system
MAX WAIT : The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
LOGIN AGENT : The number of current log in agents.
AVAILABLE : The number of agents who are available.
Waiting Call
Operation
1. From [SYSTEM INFO] screen, press the
soft
key
2
or
7
to select
[WAITING CALL].
2. The following screen appears.
3. Press the
NEXT
key to scroll down/PREV key to scroll up the
screen.
4. Press the
MEMORY
key to return to the [SYSTEM INFO]
screen. Press the
PROG
key to return to the [SUPERVISOR
MENU] screen.
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS XX
MAX WAIT (X)XXXS
LOGIN AGENT XX
AVAILABLE XX
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
WAITING CALL
AGENT GROUP 1
TRK TIME 01/XX
XXX XXXXS
XXX XXXXS
XXX XXXXS
XXX XXXXS
or