Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-45-521 (ACD 4.0) ICX (International) issued June 2000 35
Supervisor Monitoring
The ACD system can be monitored by the supervisor. Note that data is
updated every 10 seconds while the monitoring screen is displayed.
Operation
Details are given in each feature section. The following shows the operation
of the supervisor monitoring from the [SUPERVISOR MENU] screen:
1. From the [SUPERVISOR MENU] screen:
Press the
soft
key
1
or
6
to select [SYSTEM INFO]:
2. Group 1 monitoring: Press the
soft
key
1
or
6
to select Agent
Group 1.
Group 2 monitoring: Press the
soft
key
2
or
7
to select Agent
Group 2.
Group 3 monitoring: Press the
soft
key
3
or
8
to select Agent
Group 3.
3. After selecting one of the above groups, the following menu
selection screen appears. Use
soft
keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
4. Select desired menu. For further operations, see next page.
Traffic Information
Operation
1. From [SYSTEM INFO] screen, press the
soft
key
1
or
6
to select
[TRAFFIC INFO.].
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
SYSTEM INFO
AGENT GROUP1
→
AGENT GROUP2
→
AGENT GROUP3
→
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→